Spooky…
Season 1, Episode 3
Ramsay tries to save the hotel known for creating the Pie à la Mode in the 1890s. John Imhof is a lawyer and former Army judge whose management of the hotel is out-of-order according to Ramsay, who sees him as an ineffective busybody. The kitchen uses boil-in-the-bag precooked food, and their famed pie is frozen and raw. Ramsay redesigns the decor and menu, introducing a new room to enjoy the freshly baked pie with homemade ice cream. To show John that the staff can manage the hotel without his interference, Ramsay locks him in a derelict upstairs room. The packed service is completed without a hitch, and John begins to trust his staff. Ramsay is particularly pleased with Scooter, a young kitchen assistant who has undergone two heart surgeries and back surgery, and offers to fund the remainder of his college education. Despite Ramsay’s efforts, the hotel closed prior to the episode’s airing due to a decision of the lender bank. It was eventually converted into a nursing home.
Season 1, Episode 4
Ramsay visits a hotel in the Gaslamp Quarter of San Diego where rooms cost $800 per night. The owner Eddie Kaen is a property developer who is a fan of Ferrari cars and he has decorated the hotel to his personal tastes, which lean more to form over function. The chef at the hotel restaurant has a hard time saying “no” to the owner’s menu suggestions, such as chocolate-bacon-strawberry pizza and chicken parmigiana sliders. Room service orders are delivered in cardboard boxes and plastic containers, which do not befit a luxury hotel. Ramsay redecorates the rooms and redesigns the menu, and convinces the owner to allow his staff to tell him “no” when needed. The hotel is open and reviews are mixed with praise for location and service but complaints about the rooms.
The home of Gordon Ramsay on YouTube. Recipe tutorials, tips, techniques and the best bits from the archives. From full episodes to compilations, we have new uploads every week – subscribe now to stay up to date!
Enjoyed our video? Make sure to like and comment!
If you liked this clip check out the rest of Gordon’s channels:
http://www.youtube.com/kitchennightmares
http://www.youtube.com/thefword
http://www.youtube.com/allinthekitchen
More Gordon Ramsay:
Website: http://www.gordonramsay.com
Facebook: http://www.facebook.com/GordonRamsay
Twitter: http://www.twitter.com/GordonRamsay
Little Girl’s Ghost Haunts This Hotel? | Hotel Hell
https://www.youtube.com/channel/UCIEv3lZ_tNXHzL3ox-_uUGQ
#GordonRamsay #GordonRamsayRecipes #GordonRamsayCooking #HotelHell #Haunted
I’ve spent the last decade tackling struggling restaurants you’re screwing the business you can’t even cook a [ __ ] Burger in there ding ding rounding two but now I’m taking on an even bigger set of problems I’m checking in to Hotel Hell my God my head is spinning I’m going to be
Staying in America’s worst hotels so you don’t have to I’m not sleeping here we’re checking out no way it’s bad this is the mattress cover [ __ ] me it’s like being in Danny DeVito’s house a shower help let me out tonight I’ll be trying to bring a haunted hotel back to life
There’s a little girl who supposedly haunts the hotel [ __ ] the hotel’s ex-military owner I’m the owner I’ll say that’s how we’re going to do it runs a hotel like a dictatorship oh you’re like a little [ __ ] Hitler around here damn it he’s wrong can I save a marriage in crisis
And rescue a hotel on the brink of disaster we’re going to make it go or we’re going to shut it up sell the place sell it cuz this is madness This is the historic Cambridge Hotel in Upstate New York it’s set in stunning Countryside a few hours drive from Manhattan the hotel has 16 bedrooms and a large restaurant and has had its doors open for almost 150 years welcome to the Cambridge Hotel ex-military man and local lawyer
John imhof persuaded his family to help him buy the hotel in 2007 I remember sitting in my hot tub smoking a cigar drinking Bourbon and life was good and I wanted to take my wife someplace nice for dinner so I said to her why don’t we buy the Cambridge
Hotel and then we’d have a place to go he must have hit me at a weak moment because I said sure with zero Hospitality experience between them which one is 827 I don’t I don’t know the numbers the hotel currently falls shockingly short of guest expectations it’s dingy and
There’s hair all in through here all over these pillows be nice if we had a remote control they’re just gobs of hair we’ve had remote control since when the’ 70s I’m not sleeping here we’re checking out way it’s bad when I bought the hotel I didn’t intend to be a Hands-On owner
But I am always at the hotel doing something one person has to be in charge got 84 emails 17 from John John is uh control free how we doing on that chicken it’s working hard we can do better Chef it’s ready to murder with this menu there’s a
Lot of restrictions to it our budget’s really tight the creativity is kind of gone out the window Brit um all the rooms clean yeah all the rooms coming in I am currently the general manager X but John takes away my control I have no control but General Jon’s Hands-On
Approach isn’t working nobody wants to stay and the hotel is losing thousands of dollars every month John wants to put every penny that that we have into this hotel and that is something I am no longer willing to do we are $750,000 in debt but failure is not an option and I
Don’t intend to fail at the hotel unless I can fix things and fast John and Tina will lose their business and their home if Gordon Ramsey can’t fix us who the hell else can wow the real sense of grandeur definitely some history here Cambridge Hotel established 1885 home of py mode
I’ve been Across America I did not realize it came from here good morning good morning welcome to the C Hotel uh Gordon and your first name s my name is Brittney I’m the manager I have you in room 117 that is $105 during the weekday and $135 on the
Weekend okay I think Gordon’s first impression of the hotel is going to be what the [ __ ] are these people doing the Cambridge Hotel rip seriously yes it’s died you mean no rest in peace is the ghost that uh live here we are haunted oh come on there’s a little girl
Who supposedly haunts the hotel Alice Alice Alice oh my good God she looks like something out of the easis she was 4 years old in 1913 when she died but I believe in ghosts at the hotel I absolutely believe in them going to go up the stairs they creaky as well and oh
God uh are they the owners no I don’t know who they are those have been here this place is littered with freaky pictures what’s upstairs there that is our third floor why is that roped off because it is not accessible to our guests is that where the G are well
That’s where people say they are if he goes up on the third floor he is going to freak out this is your room oh my God bloody hell look at the wallpaper what’s the post up there what is that just there so there’s no handcuffs no okay so so it’s not a sex
Thing it is not a sex thing a really weird thing to have in the bed I know so [ __ ] oh [ __ ] well [ __ ] welcome to the Cambridge Hotel thank you Christ Almighty I I am not going to forget this day in a hurry horrible linen rough and nasty
Holes look at that and the bed doesn’t even fit the base honestly I’ve seen better linen inside hospitals horrible my bedroom is dated and uncomfortable how could anyone think this was good enough for paying customers bye-bye to meet the owners yes I’ll be right back with the owners look how dead they
Are Gordon this is Tina and John mhof nice to see you nice to meet you sir John likewise good to see you both it’s quite amazing when you drive up and you see this sort of stature of the building it’s yes sir isn’t it beautiful it’s stunning until we get
Inside Hotel experience prior to this was what very very little I mean I was no none none so year One what was the profit we lost about $350,000 the first year year two $250,000 profit loss loss so we’re in for $600,000 within 24 months of business
Who’s funding this well um my mom and dad have put in several $1,000 wow um our children our children your children yes yes Shay has put about $25,000 on credit cards Shay is your the oldest daughter your oldest daughter right the chef’s um significant other okay and my youngest daughter just lent
Us $10,000 your youngest daughter she’s in college was your house on the line next yes it is up for sale and we would live here we would move on to the third floor where’ you draw the line and say stop this is not working you’re standing there like prow coock very confident
Very happy and like nothing’s gone wrong but taking money from your daughter that hasn’t even started on the path of her career I belied that we would be able to turn it around oh no but John I’m sorry your parents money your family’s money your daughter’s money I I do have a
Positive attitude there’s a difference between sounding positive and sounding full of crap he doesn’t know me and and he doesn’t know the situation I’m a military guy I’m not going to take Chef Ramsey’s [ __ ] I’ve just met the owners of the struggling Cambridge Hotel and discovered they’ve borrowed money from
Their kids to stay open I I do have a positive attitude there’s a difference between sounding positive and sounding full of crap unbelievable Tina how do you manage I don’t know how I manage and I was very close to Running Away several times wow seriously unreal thank you I’ve been
Frustrated for years with him not listening to me when somebody doesn’t listen to you for a while you just give up what is it about John that’s driven his wife and potential guests away I need to watch the General in action what are you doing with the Hoover
Welcome nice to see you sorry about the owner walking through with a Hoover are you joining us for a sleepover or you joining us for dinner dinner excellent damn C tell me I help you JN keeps himself constantly busy but he’s busy doing all the wrong things his non-stop fussing and
Fidgeting is killing the hotel’s atmosphere doing oh my God the tables in the bar might be clean but I’ve got an eerie feeling the food’s going to be filthy only one way to find out hello sir how are you good my name is philli I’ll be your
Server thank you I’m a little nervous so am I um what would you recommend well the soup dour today is a uh vegetarian lentil vegetarian lentil Y and what was the soup was your yesterday it was also the vegetarian oh so super two days H actually it’s longer than 2 days um I’ll
Go for the pork and beans duck comfy yeah um pile mode okay okay I think we’re done okay thank you thank you very much Chef thank you Chef orders up okay thank you get them going brother get them going I think that Gordon is going
To love the food chef rich is great we put out excellent food you chef wow look at that this is the pork and bean holy mael it it’s cold in the middle both of you yeah just touch that meat there please cold touch that cold I can see why we’
Got rip on the front of the [ __ ] reception those are two medium rares right scooters Chuck them in the oven please Chef ice cold in the middle tell them it’s a soused product we cook it to order it disappoints me a little bit that we are boiling bags putting stuff in the
Microwave I wish we could actually cook with fresher food your duck H feed and Chef said the pork and beans was a sousi product and it’s cooked to order s oh cooked in the bag yes they’re frozen frozen yes and this plate that’s frozen I I think that’s a subie product as well
Do we have anything that is homemade are the apple pies made here the apple pies are made here okay can you H it with the desserts please sure thank thank you so far everything has been terrible surely the hotel signature dish is going to be better how’s the apple
Pie told them we don’t want to complain anymore I’m sorry but this is the home of apple pie alot but if it’s the home of Apple P mode it should be really badass stay away from it it looked like there was bom on the top of it I’m
Bringing it home from my door okay wow P mode Gordon so this is it this is the that is the P mode [ __ ] this plate is absolutely roasting in the center has it been microwaved it has the apples are raw if there’s one thing I was expecting was a decent apple
Pie and that is gross I need to find out who’s responsible for the terrible food here hello if Chef Ramsey criticizes Chef’s food where is the where is Chef I think Rich will blow up because Rich does take things personally I don’t know where to start to be
Honest what the [ __ ] is going on well tell me what what you don’t like can you be a little bit more constructive should we start from the pork and beans Stone [ __ ] cold it’s a svie product so you don’t even cook that no it’s SV no and
Can you cook yes so why buy that in uh price you buy a store bought frozen piece of pork boiled in a bag and serve it to me stone cold in the center you’re not even cooking so you’re just too lazy to to do it that’s not true I am not
Lazy this menu could be run now without you being here yes it’s the way I designed it this the way you designed it so you are lazy then I’m not lazy if Gordon calls me lazy one more time it could cause a problem might be going back to Britain in a body
Bag I just tasted the food at the Cambridge Hotel and it was awful I think it’s because the chef is lazy but he’s adamant he’s not that menu stinks of laziness I’m not la I’m here 80 90 hours a week yeah you can’t call yourself an executive chef come
On do you know it’s store board I did why would you employ a chef that 2/3 of the menu is store bought I I think Gordon believes that I’m incompetent in running a hotel but what I’m doing is right your hotel became famous for this apple pie right
And this is the dish that is trying to stop your house being put up for sale to keep this place going but I’m just what I’m trying to say is there are so many Basics wrong I could [ __ ] cry I could seriously cry I could cry too and look
At the apples look the apples are raw not even baked and I could scream when I see that this this was invented here and there’s thousands of restaurants across the globe that have copied what you originated have you any idea how lucky you are and it resolves to that soggy
Undercooked soaking wet piss pie can I have a quick word with you for two seconds please I’m struggling to understand what’s going on here I need toit a woman’s perspective John is smart in what he does as a lawyer mhm he’s awful here I can’t get it in his head
But between the two of them they’re about to take your [ __ ] house down him and John go back and forth when I give suggestions it’s pretty much you know and then it’s pushed aside and then John it’s making decisions you’re about to lose your house I know and he says we
Are going until I haven’t got another Penny to put in it he’s never run a business before no no and he’s never done anything in his life but be a lawyer and a soldier that is it he may have won lots of battles but he’s [ __ ] definitely losing this war let
Me tell you finally a stranger is seeing what I’ve been seeing and I’m hoping that John is going to take something from this and either we’re going to make it go or we’re going to shut it Up I’ve seen about as much as I can stand at this hotel the outdated rooms the cheap Linens and the prepackaged food how have things got this bad I’ve got to get some answers what’s wrong with this place and who’s to blame problem is here is that we have to ask
To do something we’re not allowed to make a decision we’re not all to make a de general manager executive chef we have to run everything through John make sure everything decision a lawyer so why don’t you have to ask someone that doesn’t know how to run a [ __ ] bath
Let alone a hotel but he took over more control that’s when I put up my hands okay you want to run it you run it it’s [ __ ] soulless it’s littered with [ __ ] antiques that are broken it’s got horrendous pictures all over the [ __ ] place disgusting rooms food that comes
Out of a [ __ ] bag I I don’t control any of that stuff I’m not making decisions I told Rich that I thought we should cut our food cost have you got the respect from the owners to do your job properly yes or no no I have AB you talk
I definitely do not make the decisions that I think I should be able to though as she’s telling you that and that’s what the problem is it’s not the [ __ ] ghost John that’s scaring the regulars away it’s you a chef needs to be a [ __ ] chef and a general manager needs
To General manage I’m not a micromanager when we first started this place and the the ideas I had were all shot shot down that’s the kind of stuff now it’s coming out you’ve handicapped the chef the general manager is functional and you’re calling all the [ __ ] shots I’m not call on the shot
You’re a Lethal Weapon well you you may think that no I don’t think that I [ __ ] know that just heard from your wife your general manager your Chef then I’m controlling Over Control you’re like a little [ __ ] Hitler around here and if you don’t stop doing what you’re
Doing you’ll lose your family and The Business I finally got to the truth at the Cambridge Hotel you’re like a little [ __ ] Hitler around here the place is sinking because John the owner’s meddling ways have made everyone’s jobs impossible I’m not a micromanager they’re not puppets they’re your team and if you
Don’t stop doing what you’re doing you’ll lose your family and the business work it out your honor I’m going to bed good night this is all stuff that I’ve been trying to get across to John for 20 years what’s the matter seriously yeah what’s the matter with you right now you
Have a headache again or I’ve had it I have had it I was feeling squashed and I don’t have to feel that way anymore I’m not going to feel that way anymore bedtime and I’m not looking forward to sleeping in a haunted room I’ve never seen such a delusional owner
And staff that are so desperate to do their jobs and now I got to sleep in this Christ almighty oh [ __ ] what was that this bed is so uncomfy what is that no he on the stairs Alice Alice I had a sleepless night and believe me it wasn’t a ghost that kept
Me awake it was something far more frightening time to give John and Tina a wakeup call after you please hi guys these are the guests that have been staying in the hotel um I’ve asked them uh in my room this morning to help you understand how difficult it has become
For guest actually stay here who would like to go first I took a shower this morning and used what I thought was a clean towel and there was hair in the towel the B itself was actually very uncomfortable yeah we left our room last night and couldn’t lock our door so we
Had to leave our hotel room door unlocked hand on Hearts how many of you would return here no the way no anyone not unless you pay me to stay here John and Tina are you aware of so many problems inside these rooms some of them we are aware them yeah what I’m
More pissed off about that anything is that last night I went downstairs in fact let me show it was easier if I do it this way I forgot my toothbrush I went down to the car and I cannot believe this just watch carefully I went outside so stepped down the
Stairs all of a sudden damn I’ve locked myself out I got no keys to get back in the bloody front door is not locked at night now there’s no night Porter there’s no security and then shock horror I went behind the reception desk and every one of your keys is hanging
Replicated in the pigeon box wow that’s terrible duplicate key for every room oh my God credit card details personal cell numbers it’s all there scary that’s scary to think about why is the door not locked there’s no good reason we haven’t locked in a long time though no about 2
Years in this community you have eight major burglaries with the last 12 months three registered sex offenders locally in this community I mean how does that make you feel that we were sleeping in this hotel last night and each and every one of us was vulnerable that’s not okay irresponsible
Thank you thank you guys thank you can I can you stay here with me and ladies and gentlemen thank you you thank you John and Tina have broken the first law of hospitality keep your guest safe John’s so busy interfering with other people’s jobs he’s lost sight of what really
Matters I’m not joking around on the burglaries the sex offenders I know I know your reputation could be over in seconds on one instant in this hotel because you’re not going to walk around this town as a prosecutor a chief lawyer and then be responsible for a serious rape taken in place inside
Here wake up you’re running a business not a courtroom and they’re here for an experience not a [ __ ] sentence sell the place cuz you’re not fit to run it sell it cuz this is madness sell it and keep your house it’s not worth It I’ve just discovered that John has lost sight of the big picture at the hotel the bloody front door is not locked at night and he’s in competence is putting the guest safety in Jeopardy that’s not okay if Jon doesn’t change his interfering ways he and Tina will lose
Their home and be forced to live on the hotel’s top floor it’s time to find out what it’s like up there Hello anyone there hello it’s like someone oh [ __ ] bloody hell who in the hell would put this here this really is Hotel Hell oh my God what happed to our hands this place is genuinely disturbing freaky that top floor is no place to live but I’ve got a plan if I forc John
To see how different things could be here maybe he’ll get the message so I’m going to need Britney’s help if we can prove to John and Tina if you take charge and you hold those Reigns that you can make money this hotel trust me they back off and you step up mhm okay
Yeah absolutely I hear I’m hoping to prove to John that it can be busy it can be fun here tonight we are serving we are doing a bar night oh my God this is terrible we’re not a rowdy kids doing shots going crazy bar it’s a party party party we’re going to do
Drink specials we can get people in the rooms a ladies night two night I have to pack the place thanks bye this is the first step to change as last minute preparations take place in the bar and the kitchen there’s a new energy in the Hotel this is Chef Richie’s chance to
Prove he can cook with fresh ingredients nothing out of a bag please no preheated all fresh yeah all fresh great Rich it’s your responsibility to teach these guys how to cook absolutely not to reheat is that right scoop yeah absolutely he’s just started comary scho oh good man and
Who inspired you to be a chef I had relatives everywhere pushing me to join The Culinary field because I wasn’t physically able to do any other things like sports and stuff yeah what’s the disability I’ve had two heart surgeries and two back surgeries how old are you
19 yeah you move fast that’s a big asset and you haven’t even talked properly yet have you no that’s incredible so what do you want to be when you grow up um I would like to have my own Bakery and U be a professional exz I a patri chef wow
We’re right a roll Britney has gotten the the word out that she’s in charge tonight and people are flocking into the hotel there you go okay let me ring them up ladies night is going really well tonight there’s a mixed crowd of Ages here and everyone hanging out together
And having fun what can I do to help you nothing get out out out night’s going great but I don’t think John quite understands how important nights like this are because I don’t think this guy gets the message John I want to show you something come with Me that thing Spooks me every time I come in here here’s the situation downstairs currently there’s a buzz and that got put together by your general manager Britney that’s her vision but if you carry on running the Cambridge the way you have been this is what you’re going
To have this is what’s your destiny this on your own so stay up here and sort of enjoy your surroundings I’ll come and get you when I’m ready all right he’s so wrong he has no clue and I’m I’m thinking when he comes back up
He’s going to ask me what did I learn and I’m going to say to him I really didn’t learn anything plock damn it I’ve locked John the hotel’s interfering owner on the top floor I need to demonstrate to him how well the hotel can run without him I’m not happy
Sitting there waiting because I know my guests are downstairs having a party and I kind of felt that I needed to be downstairs Gordon wants me to sit up here and and you know think that he’s all right about all this stuff and damn it he’s wrong about me being a control freak
With L’s night in full swing Chef’s fiance and johnan Tina’s daughter Shay arrives to join in the fun mama I think she’s my last chance of getting through to John hi Shay hey how are you got one minute second pleas excuse me thank you time’s running out for you Dad for
Your mother and for their house I can’t get through to your father I asked him to go upstairs and just sit and Ponder and think that this is is your future and if you think he’s ready to change by all means bring him down and if he’s not
I don’t care keep him out of there and keep him up there hey Pops hey sh what’s going on I’m just up here uh sitting down and waiting waiting to go back downstairs I think the point um was to try and visualize what could potentially
Be the future oh no I’ve been doing a lot of thinking too yeah I’ve been doing a lot of thinking I thought my role was about the same all along I feel like it’s changed a lot and I think a lot of it is a fear of
Trusting you don’t have to be here all the time when was the last time you sat down at home and had a dinner with Mom you know yeah I feel guilty when I’m not here do you know what’s going on downstairs no it’s awesome there is a restaurant full of people that are
Thoroughly enjoying themselves it’s hopping and it’s working without you yeah yeah I’m I’m getting it okay I mean I’m um it’s going to be tough for me to back off of the working I think it’s important for you I think it’s important for you and Mom you know you’re making
Good points Shay I think you would be able to spend more time with your granddaughter oh I’d love that it’s possible you don’t want this to be your future no you don’t want to live here no I don’t you have to commit to change yeah yeah I I I understand if Mom will
Put up with me being home more love you I love you too Shay I I’ve it’s an epiphany I’ve I’ve just now realized my control is What dra is dragging the hotel down now I need to make a change um in order for my personal life to improve and for my
Business to get better good job thanks tonight has been a real success seeing Britney in charge and Rich cooking fresh food gives me real hope but is John capable of letting go my goodness it feels weird it’s sounding so quiet now right all well done behind
The bar well done in the kitchen scooter well done ladies great I mean you could get a a seat of the bar within 20 minutes that’s how it should be how much do we take under $1,400 in 2 hours $1,400 in 2 hours we made more than the
Last four Wednesdays or four Thursdays combined John you spent the majority of the night upstairs say how was your night it was in a very good night actually in what way um my daughter Shay um open my eyes to some things I’m here every night because I feel that I need
To be here that that is my role as the owner to wave the flag as a military term but when it when it came from Shay as she said you know Dad I know how hard you work and and I promised I wasn’t going to tear up and
Uh this all happened happened without me you trust your subordinates as a commander the most important person you have are your NC’s and Chef and Britney are my ncos I can’t tell you how good is to hear that cuz you a [ __ ] tough nut to
Crack cuz we have got one hell of a day tomorrow but I need everybody everybody at their best good job great job what a day I’m hoping that John has finally got that message but is it all lawyer crap tomorrow will definitely find out oh God freeing coming up I drag the Cambridge
Hotel into the 21st century and one of the hotel staff get some shocking news my design team worked all night to bring the hotel into the 21st century now it’s time to reveal the new cage your hotel to the staff good morning good morning John how are you feeling I
Can’t wait to see what you’ve done in there right you ready to go in yes the only way we’re getting in is with this a key let’s go let’s go the door is locked so your guest can sleep safe and sound come in unlocks good good right come
Upstairs I’m hoping you’re going to love my room I think it’s absolutely gorgeous oh my God look at the floor wow taking the carpet out and putting that flooring in absolutely transformed it the wallpaper was expensive in order to enhance it we work with it so we got
The back drapes above the bed we have this amazing new floor yes perfect furniture that fits the room we’ve upgraded every room with brand new linen and towels $75,000 worth of linen oh my God my God we could have never afforded that that is so wonderful I feel like kind of like
A kid that comes down Christmas morning and there’s so many things under the tree that you’re you’re in overload I can’t really comprehend everything yet I mean I’m just kind of looking at it saying wow ready for one more room oh oh my God
I don’t know if I can take it wow wow wow wow I can’t wait to actually show a guest upstairs to a room I love it I love it I love it um there’s one more little thing I want to show you downstairs come with me please in the
1890s the Cambridge Hotel gave birth to world famous pyer mode and I think that dish can put the hotel back on the map today something I thought was a huge missed opportunity I’ve been working on a an amazing very special apple pie recipe that I’m going to give to you
That you own and it becomes the best apple pie in America and on the back of that we’ve transformed this room through here to the alamode room come through oh my God morning everybody how are we we can sell our own pie that’s homemade that Gordon is giving us his
Recipe for oh my God this hotel invented pyot and the ice cream is made fresh here the brand new ice cream maker and it’s l sauce cream I can’t wait to try it I know come with me please enjoy the apple pie nice to see you please come
Through beautiful pile lote dig in dig in come on guys if anybody wants this you better get on it oh my God that’s awesome the world famous Cambridge Hotel apple pie alamode that is the best crust I have ever had on a pie welcome to the Cambridge Hotel we now have the best
Apple pilea mode in I’d say the world people are going to be excited scoot what do you think bud I’m shocked you’re shocked are you happy I don’t know what to say oh mate don’t get upset buddy what’s the matter I’m so happy oh good I’m happy too as well you
Know that okay come on buddy seeing how much he changed the hotel was very overwhelming I can feel a change I’m a lot more inspired right now I feel like I could accomplish anything in the kitchen I am proud now there’s a new pride in me to say this is where I
Work time to go I never thought I’d say this but I’m actually quite sad to leave this place because no longer is Jon in denial he can now stand back and watch his team run the Cambridge properly as I’m getting ready to leave guests are starting to arrive at the new
Hotel hello welcome guys how are you and the biggest change of all is not the new Decor it’s the fact the guests are loving it at the Cambridge this is beautiful the restaurant is buzzing the Cambridge burger with the pork belly guest are enjoying the new homecooked
Menu that I put together with Chef Rich yeah you better save room for the pie cuz it’s totally different tring the apple pie the hotel’s signature dish py mode is a big hit that ice cream is worth driving for fantastic great buzz in there I mean
It’s electric and it’s the sound of the new Cambridge Hotel my only hope now is that they keep it up and keep those customers excited cuz when it’s like that it’s phenomenal is that good a I think tonight went incredibly well that the fact that I could stay and
And sit with Shay and Addison and bunk it was really really Nice wow to see you smiling is incredible you know that you light this place up but I don’t want you living here no I’m not I don’t want to live here I do not want you living here I won’t live here okay tell him that I’m
Not living here I hear you give him a hug he deserves one he hasn’t interfered tonight and you sat down and spent time with your granddaughter I had a blast yeah my job is done let me tell you no longer rip okay of the Cambridge it has a
Bright future long live the Cambridge right that’s absolutely right before Gordon came I didn’t know where to go anymore with the hotel and getting Gordon here and having him show us what the problem was now I can see that the things can be fixed I will tell you okay
Colen Powell says optimism is a force multip player I’m optimistic stay optimistic but don’t get too involved okay okay look after yourselves thank you very much sir stay together thank you thank you thank you before I leave this place there’s one more person I want to talk
To want a big man so you got three more years left at college right about four okay hear me out okay I want you to keep in touch with me okay and give you my email address cuz I want to finance those next four years in college
Personally and help you okay do it for you and keep that dream alive one day of owning your bakery and then when your bakery is open all I want back is a loaf of bread okay it’s pretty unbelievable that he he’s going to be able to finance
My four years of school well done good job thank you so much well done can’t wait to finish school and pay him off for that big loaf of bread you have an amazing Pair of Hands and a lovely smile don’t stop okay got and God help you if
You fail that college thank you you won’t though I know you won’t well done thank you so much when I go to school I’m going to push myself 200 times harder I’m going to show G what I can do and how fast I can do it good night
Thank you very thank you very much thank you much take care thank you well done thank you good job man awesome job hey you deserve it definitely what a weak what a place and now whenever I see elode I know it started tonight on Hotel Hell imagine if
A teenage boy designed a hotel it would look like a Ferrari there’s a lot of red there’d be a chocolate pizza on the menu it’s like someone’s wiped their ass with my dough and there’d be hot waitresses with super short skirts well this is the keing hotel looks like a nightclub out there
With those ropes it might seem like a teenager dream but it’s actually the Twisted vision of a grown man and for the staff who work here I’m I’m at the end of my room I have my days numbered here it’s a living hell Jesus Christ call 911 urgently
San Diego California is one of the top five vacation destinations in the US and is home to the keing hotel which lies in the heart of the city’s buzzing Gas Lamp quarter want to say the desk this is Christ how many be of service the hotel is the brain chart of
Local property developer Eddie Kane everything about the place is just the way he likes it the keing was my vision I was at the Ferrari dealer looking at cars and it kind of just hit me why not have the Ferrari of hotels but this 35 room Boutique Hotel
Is far from living up to guest expectations oh my gosh Eddie pitches this as the Ferrari of hotels but it feels like a hospital sterile almost this is all style and no substance I feel like it’s a jail like I don’t want to take my shoes off ever this is uh not exactly
Luxury Eddie hired a sports car design company and sank Millions into the interior design but he spent on things the hotel really needs let’s not use this machine for the sheets because it has rust in the back making life a misery for his guests and his staff I have zero resources pretty much
Everything there is to do here I do it how glamorous is this it’s a hell operations here to be honest Eddie’s constantly adding ideas he’s seen elsewhere but that’s hurting the hotel and the restaurant I believe our menu is [ __ ] joke it’s like four pages long which are all favorites of
Eddies but we’re not feeding a [ __ ] million different Eddies we’re feeding different people is hor at the end of the day I am the owner right if there’s something I want on the menu Chef’s going to do it yeah I think I piss them
Up Edie will come in and say I want a chicken parm slider on the menu I had one in New York and I say yes I have stopped being proud of my food the hotel is millions of dollars in debt and struggling to fill the rooms so
I have my work cut out for me if I’m going to get this place back on track we’re losing a lot of money it’s a nightmare but you should be able to handle that Eddie knows he’s losing money I just don’t think he knows how to
Fix it I don’t have any hope that things will get better if anything Works around here it’s because of pure dumb Luck there it is the keting wow looks nice on the outside beautiful Jesus is that a dog outside hello how are you good how are you is that a model dog or is he real no she’s real what’s her name smudge smudge my God she’s ugly looks like a nightclub out there
With those ropes how are we yeah hello how are you good to see you there’s a lot of red wow I’m Christos Christos good to see you what did you do here lifestyle coners down here at the front desk advising me for my life or you going to
Be you need dinner reservation so you organize everything anything you need oh now somebody likes red is that smudged likes red or no it’s both the designer and the owner wow wow wow enjoy your stairs St what floor we on we’re on the second floor second floor please perfect thank
You right here I like to always stop at the car each floor has a different model car who’s obsessed with the super cars who is that the owner I ready so right here this is your room on yes it’s so empty more like a garage in the
Guest room and how much is this a night $759 $759 wow that’s incredibly expensive what’s that thing there that is actually the jacuzzi tub in the middle of the lounge it is in the middle of Lounge wow when they designed the rooms they took away all the interior walls but without
Sounding stupid these are car designers correct they are car designers now they’re putting jacuzzi in the middle of sweet last time I checked a living room was for sitting in not taking a bath jeez how much do these things cost the jacuzzi tub itself is about $20,000 you
Don’t take bath in cars Jesus this is crazy but who wanted all these specially designed that is own are that’s Eddie that’s Eddie yes this is crazy oh [ __ ] the sports car inspired Furniture looks cheap and isn’t even functional it’s different than anything else um different from a nice hotel room
Oh I don’t know about that um who in Earth want to sit here and sort of watch the television and watch the television close it works though the sheets how can they’re all so wrinkled when I haven’t even slept in there why is that we do them in house
When you say we what do you mean you don’t do laundry lifestyle means everything your mouthwash it’s like gas sockets all broken and smashed down there someone’s left their dirty ones there the plastic plants that’s outrageous $800 oh my gosh Gordon doesn’t like anything about the hotel damn it
Anything else if I have any lifestyle needs I’ll call thank you of course so far I’m not impressed with a keating’s pretentious and uncomfortable design but maybe it can redeem itself with the one thing every luxury hotel should have impeccable room service I’m starving on J on the desk this is
Christo how many hi this Gordon what’s a little bit bizarre for me I’m ordering room service at the front desk is there’s no direct line down to the kitchen there is no direct line down to the kitchen the communication between the Departments isn’t really there so we
Um take care of everything make sure it it happens listen I’m starving um I’ll have a tomato soup please and then pizza and barbecue chicken I’m fascinated to see the chicken parmesan sliders I’ll have one of those as soon as I can byebye thank you bye hello hello how are
You thank you my pleasure w is this how it’s normally served yes in a tiger box yes you pay $800 a night to stay here and you got to eat your food out of boxes and plastic containers are we short the soup cuz it’s not even half full that’s how they
Serve it that’s how that that much yes it’s one cup it’s like a retirement home is that luxury you think no not at all what would you rather do sip that out of a cup of course jeez we we barely got half a cup um anyway
I’m going to dig in if there’s anything else I can do for you just go ahead and let us okay brilliant darling I’m sorry you can say that now it’s finished thank you my pleasure a chicken parmesan slider that’s Dreadful ah [ __ ] me now I know why they
Got the boxes it’s a takeway puke box Pizza un appetizing in a box especially when you’re spending $800 a night this place is obsessed with design but serves room service in plastic containers no wonder they can’t fill the rules that is not my idea of lock show let me tell you that’s embarrassing Wow how can this place call itself a luxury hotel I need to get some answers from Eddie the keting owner and Visionary hey how are you he how are you good to see you this place has been your baby in many ways and I’m dying to find
Out the vision the insight into to why give us a little talk I bought the building back in 2000 it was around 6 million did you go to hotel school no you’ve never run a business before not a hotel business now wow so I was actually at the Ferrari dealer looking at cars
And stuff and it kind of hit me why not the Ferrari of hotels I’m more concerned what you were smoking at the time than what you were thinking why would you take one of the most highs speec cars anywhere in the world world and turn it into a
Hotel I don’t know where he’s coming from but it does piss me off I designed the keing to be the perfect hotel for me not for him where should I start the floor it’s all scuffed and marked when you have a resin floor it needs to be updated I mean everything’s just marked
To hell it feels cheap um the sheets you can’t call yourself a luxury hotel if you don’t have beautifully pressed sheets okay what’s the idea behind sitting here so when you have guests you know we can sit down and talk and but where’s the sofa where’s the table
Where’s the fun do you know what hurt the most I got soup served in a plastic Bowl but there’s a chicken parmesan slider that tasted like it was cooked 3 days ago who in the [ __ ] would put a chicken parmesan slider together there’s things that don’t go in sliders and
Chicken Palm is one of them that was my idea but you’re laughing as if it’s funny and you think because you own the place you can put that in a roll and sell it I don’t know what he’s talking about this place is not bad so I think Gordon’s were complete [ __ ] you’re
Trying to convince me this is your idea of luxury I don’t know what to say when was the last time you stayed in the hotel it’s been a while you cannot stand there and tell me that there’s nothing wrong with this place when you don’t even stay in
It you bought a building that was your dream but it doesn’t feel like a dream experience to a guest nowhere [ __ ] near It I’m at the keting hotel in San Diego and I’ve just met Eddie the owner who who’s completely oblivious to the fact that his Supercar inspired hotel is seriously underperforming you’re the owner and you bought a building that was your dream but it doesn’t feel like a dream experience to a guest nowhere
[ __ ] near it I desperately want to help you only if you start identifying the problems okay could you uh send that young lady up to clear that dog [ __ ] out of there please Jesus trust me Eddie is not used to honesty like that right now he looks
Like a baby that’s just had his lollipop stolen how are you who is this guy first thing he does he’s lays right into me the room service was terrible welcome to my world he opened the bed up and the sheets were all like wrinkled and most hotels have those giant iron and things
That the sheets go through it there we don’t have that I tell Eddie the problems that we have but it may be sometimes you tell people something and it goes one side to another I was in shock maybe Gord get him to wake up I don’t even know what to say that was
Very Embarrassing after my meeting with Eddie I’m ready to see how this so-called luxury hotel runs on a normal night hi there how are you guys are you a uh luxury lifestyle concer no I am actually Sandra I’m the GM of the hotel general manager we haven’t met how long you been
Here I’ve been here for 6 years okay wow so you’re here from the beginning mhm wow wow wow W I got a lot to tell you you got a lot to tell me yeah I bet she does because the keing seems to have more complaints than guest our room is
Not very clean there’s hair in the cheets as well we turned down our bed and there’s what appears to be a bunch of sand sand what do you think of the r it’s like a brothel you’ve been in a brothel I haven’t what I heard okay wow I can
Confirm it is like a rule is it oh cheese plate let me check on that right now we’ve been waiting for 45 minutes you know if it’s not up in 10 minutes just cancel it cuz we’ll go to dinner okay okay how can they make a guest wait so long for something that’s
Not even cooked the system for room service here is clearly not working taking the orders at the front desk then passing them to the kitchen is madness I’ve never seen anything like this before let’s go through the kitchen together okay weirdly the hotel’s restaurant the MC is in a separate
Building around the corner can you believe that they’re waiting 45 minutes for cheese board I can’t believe it but I’m not surprised she looked pretty pissed huh she did look pretty pissed they sounded pissed the three times they called as well wow what is it is it a
Cheeseboard yes uh where’s the [ __ ] cheese is that it that is it how much is that $6.99 I believe you’re kidding me I can guarantee someone’s going to complain about that hello how are you Gordon how are you my name is Aaron manager you’re the manager nice to see
You nice to meet you g um you’re the manager of the restaurant yes sir that cheese portion there is barely two little slithers of cheese they waited 45 minutes for it and it’s like no one gives a [ __ ] oh I definitely do now that you’ve told me this is the first time
That I’ve heard of it why would they wait 45 minutes for something that’s already I I think the process unfortunately is a little bit slow here I think getting up the stairs is a little bit of a challenge why don’t you take the call in the kitchen oh in the
Kitchen itself we can take that call it’s definitely an option but we’ve always when you think that’s faster I think as the hotel takes it it’s just as fast as so even though the customers are unhappy with the weight that they’ve had to endure you don’t want to do anything
For them I didn’t know how long the customer was waiting until just now wow okay manager not me Aaron the restaurant manager isn’t taking any responsibility if he worked for me he’d be long gone how [ __ ] weird how’ you rate him out of 10 can we go into
Negatives Aaron is the king of excuses as far as being able to kind of weasel his way out of things but I’m not in charge of firing him how we doing over here guys no wonder the hotel is half empty they can’t even get the basics like room
Service and laundry right maybe Sandra the GM can tell me what the hell is going on here right we have a chance to catch up thank you so all these issues with the laundry where’s the laundry done let me show you please oh here we are so this is the
Laundry room W bloody hell you have got your work cut out these are domestic I know these washing machines are designed for small families not a 35 bedroom hotel wow no wonder they struggle your lifestyle coner come in here throughout their day to do laundry and attend the front desk and take room
Service orders we all I mean this is crazy it is insane it is insane I don’t know how we do it sometimes who presses the sheets we don’t we don’t have equipment so you don’t press them can I show you where we are in the pillowcases absolutely God there
Somewhere else you seem to know all these problems and you’re the general manager but if there’s one person who can stop this it’s you if the owner well yes I can quit I can leave to another hotel and go where everything is much better it is hell to run this place
You’re a general manager M yet you’re managing nothing I spoke to the owner I said this has to change what’s going on Gordon is totally right with what he’s saying but is Eddie being so involved in everything that’s the problem I have conversations with the owner about what
Works and what doesn’t work in the restaurant no matter how many times I say you know what we should not have a book as a menu Eddie comes up with whatever he wants but no one’s taking responsibility I pull back my duvet and the Sheets Were shocking $800 a night to stay in
Something pretty mediocre you should be ashamed I am ashamed I am ashamed I got to get out of here let me get down to the restaurant Jesus coming up I’ve never seen anything so [ __ ] unappetizing things at the keting go from bad to worse I wouldn’t
Serve any of our dishes to my DG you okay and one of the staff reaches his Breaking Point call 911 please quickly 911 Urgently for a so-called luxury hotel the keting has been a major disappointment it’s like gas the owner’s misguided Vision you’re trying to convince me this is your idea of luxury it’s taking its toll on the staff it is hell to run this place hopefully the food in the hotel’s restaurant is better
Than it was in my room are you there table of one please good evening hey good evening how are you I’m very well and yourself very well thank you and sorry to the m my name is David David so what did you do I am actually the restaurant manager here
I thought I just met the restaurant manager the little man I’m the other restaurant manager and the food how would you rate the food out of 10 six six I wouldn’t serve any of our dishes to my dog Chef Brian’s kind of given up so much has
Been taken out of Brian’s Hands by Eddie that I don’t think that he has the passion in the drive to be that great anymore starting off with chicken under a break what does that actually mean it means it’s drier than a bone amazing even the manager thinks the
Food’s terrible here and he’s not embarrassed to tell me and then the capatti kevi yeah here we go with chicken Sun Tomatoes mushrooms you like that one no [ __ ] really uh I’m still going to try it so for desserts I’ll go for the chocolate pig um it’s a 10in uh
Dessert pizza chocolate strawberries bacon how can I resist that thank you very much indeed thank you the table I’m ringing right now just bring it as it comes okay everything’s Under Fire that’s for and right what do we have here this is the brick chicken $21 $21 brick chicken yeah it looks like
Someone’s just shat a brick [Applause] it’s so dry yeah I mean really dry that’s actually better than usual really yeah chicken under a brick is where it should have stayed because it should have never come out of the kitchen wow pardon my reaching okay this is the kabat tapian chicken
Okay Bland chicken’s dry way too much Rosemary and just it’s [ __ ] at least I’ve saved room for dessert what you have here is the chocolate pig white and dark chocolate strawberries bacon it’s like we’ve had a crisis with a toilet paper Department someone’s wiped their ass with my
Dough I mean it’s just I’ve never seen anything so [ __ ] unappetizing as a dessert in all my life absolutely bacon and chocolate pizza om FG see him SP it up yeah he didn’t like any of it not one thing [ __ ] me is the chef off tonight no he’s in
The back he’s in the back is he cooking or no so he’s here but he’s not cooking I would uh really like to meet the uh executive chef Chef Brian ruford Gordon Ramsey how are you let’s go somewhere out the line shall we I’m lost for words I just you
Know I don’t know I didn’t know where to start I’m why wouldn’t you cook for me why wouldn’t you do that it’s not a question of me not cooking for you it’s do you want to see what we’re doing here and improv because I want this to
Improve you’ve been here for how long 5 years 5 years but you’ve been cooking for 30 years 33 years 33 years I didn’t see you on the line I didn’t see you taste anything see you I didn’t even see you inspire anybody this position is killing me in my soul I’ve just been
Doing everything that Eddie wanted we have two large a menu for the amount of business we do if I have 120 items on the menu and we do 50 people a night how much of this am I able to prep on a regular basis to have quality but you’re
The executive chef on the menu yes I am how can you let that food go out with your name above it um you can’t just give up an almost you know Abandoned Ship before it sunk I’m at the end of my room you’re toast I’m tired but you’re you’re you’re an experienced
Guy you okay look at me look at me it’s stand you okay are you on medication yeah excuse me can you get me some water please quickly can you get me a chair please a chair Jesus Christ call 911 please quickly 911 Jesus come here Jesus Christ
Urgently what happened the chef’s on the floor oh [ __ ] I you okay call 911 Jesus Christ Chef just fell collaps can I have some water please and a cold cloth urgently just trying to stay alert look at me look at me Brian can you get me a chair please a
Chair Jesus Christ call 911 please quickly 911 Jes come here Jesus Christ chef’s on the floor Jesus Christ Chef just fell collapsed just try and stay alert drink some water no job is worth this let me tell You I was with the gentleman where we just standing talking unfortunately he just claps and banged his head on the back a I am really pissed off at Gordon he’s stressing everybody out everyone seems to be at their boiling point has he been stressed out for long I mean this put a
Lot of stress on all of us and but me being here yeah but do not dare [ __ ] go anywhere near that I put him in that ambulance got it let me tell you something 150 items on a [ __ ] menu the size of a [ __ ] shoe box can send
That man to an early grave let me tell you it’s like he’s a dead man walking yeah and what he tried to tell me in a 5-minute conversation is that you’ve overburdened him cuz he does whatever you want you pay salary but you’re not behind that line you have no catering
Experience you haven’t spent a day in a kitchen I’ve never seen anything so fragmented okay it’s like you’re a little magpie a little spoiled [ __ ] Magpie that’s going around picking up little bits of glitter and running back and getting your army to expedite it for you all that matters right now is that
That guy wakes up tomor feeling better enough is enough for one day yeah thank you good night for me the most important thing is that he’s okay but that guy has the world on his shoulders and tonight proved that what a day yesterday the good news
Is that Brian’s out of hospital and they said it was dehydration and anxiety so I’m going to shoot over to his house keep the cameras outside and hopefully have a chat with him how are you sir come on in I’m so glad to see you you know know that I’m
Telling you how are you feeling I’m feeling well uhhuh we’ve got immense troubles at the hotel you cannot continue driving yourself into the ground like that Eddie takes advantage of my good nature do you feel well enough to come back to the restant today yeah good let’s get you back in there
And trust me this time it’s on your terms not Edie’s definitely good to see you the restaurant is the beating heart of any good hotel so the keing has no chance without Chef Brian thankfully just a couple of hours after I saw him Brian is back at the hotel after going
To the hospital I believe that Gordon is totally in my corner saying get back in there get it you you got this guy than now it’s time to get the whole staff together to figure out how to get this hotel back on track thank you all for
Meeting me am I happy to see you or what how are you feeling more importantly I am feeling very good brilliant welcome back thank you yeah let’s get everything out on the table cuz Life’s too short to Festa I’m here to help and I just want to hear it from you
Guys what’s wrong with the keing the resources as the resources I tell Eddie all the time Eddie I can do my job your front reception desk should not be doing laundry let me tell you that the big concern I have is the room service how on Earth do we get ourselves
In that mess as a food and beverage manager yeah tell me why it’s going via the reception it’s determined by you know Eddie oh my God don’t give me that you’re not the owner of the place I tell you what I want and you guys need to implement
It why is the menu so big because Eddie comes up with ideas I Eddie sees things Eddie has a lot of friends that come in that would like to see more items on the menu yeah if I go see something I like for somewhere else I tell you guys to
Implement it but you not not a chef he is and he needs his identity and he needs his voice I do know Brian doesn’t like to say no to me you have a general manager you have a head chef executive chef you have a front desk man you shouldn’t get
Involved and I give them ideas you know cuz I have a vision here and I give them the ideas no I take criticism no I cannot work with you if you’re like this we have the key players the there’s one little problem we have and unfortunately it’s it’s you at this
Point after last night’s dramatic turn of events Jesus Christ the STA of the K have finally found the courage to confront Eddie the owner now there’s one question I have to ask tell me who’s the most important person at the keing who is it Eddie bran yeah the most important
Person at the keing Sandra who is it I I got to say it’s Eddie I mean I believe it would be Eddie Eddie Sandra no no the most important person at the keing is the guest and I think it’s all being forgotten about and it’s more about keeping you Eddie
Happy we have to focus on the guest I’m here to put this place right understand that Eddie and Sandra just come with me if Eddie won’t listen to me and he won’t listen to his staff maybe he’ll listen to the people who could pay the bills Around Here Eddie up until now this
Hotel has always been about you your dream your vision now it’s about the guest want me to meet some very important people I’m just really worried right now I have no idea what Gordon has in the room hello how are you I see a guest that have been staying at the
Keing over the last 24 to 48 hours oh no when I see those guests there I want to run away right now I wanted to give you a unique opportunity to hear some very and I mean very valuable feedback I’ve also stayed here um and I am frustrated
But I’m here to get this place back on the map give me a little insights please what do you think of this luxury hotel madam what would you I walked into the room and it smelled horrible there was rust in the jacuzzi no water some of the features in the room
Were just lower quality like the plastic looked a little bit cheap and old so doesn’t feel comfortable M please I just feel like this place was designed kind of form over function it was just kind of weird where is one supposed to sit and eat breakfast in their room my
Husband had to stand up this morning to have his breakfast while I took the only chair and sat at the desk I’m sorry our our room service was um we ordered a couple of the small pizzas and they essentially look like microwave piz and then the order was wrong so we called
The correct they eventually you know brought up what we actually ordered and then in the morning they charged us for both wow I’m sorry anybody else there was some really high-end stuff and then at the same time there was just simple amenities that were skipped are you
Saying there’s better at the same price out there yeah Eddie your baby your vision um on the back of that feedback no appreciate the feedback I have one question for you all who would return here let’s do a show of hands who would come back to the keying wow not one
Person Gordon’s comment about it’s not what I want it’s what the guests want wow I’m starting to realize that some of the things he’s saying actually are true I really apologize and I am looking forward to having you guys in the future I can tell you will have a different
Experience Eddie and Sandra you know I’m not trying to embarrass you but this is for me critical feedback back and it’s only going to get better the feedback from the customers was good I’m realizing there’s more issues than I thought we had and just being here over the past couple days I’m
Seeing what they are I think we can definitely fix them and streamline them so the place works a lot more efficiently and all the guests are happy thank you I appreciate it Eddie is starting to see how much things have to change for this place to
Succeed but for the hotel to have a Fighting Chance of turning a profit I’ve got to find a way to reignite Chef Brian’s Love of Cooking show the gang what we can do yeah I don’t have much passion here anymore I’m hoping that that that Gordon being here will nurse
It back and right first was the roasted beet and B salad they’ve just been seasoned with a little touch of salt pepper and then finished in a little hazelnut vinegarette scallops I like serving scallops with a nice sear so Touch of salt pepper little bit of vinegarette I’ve just made it sort of
Citrusy good sorry I love it when you get excited like that see that energy coming back I absolutely love it I just have a little taste are you okay Brian you’re killing me there’s two things on the plates got the scops and the onion P when I’m on the line with
Gordon the energy level just pops up and now I’m you know I’m standing a little taller and it’s exciting nice happy yeah good so nice to see you smiling you know that Gordon kind of unlocked the chains that I had allowed to be put on
I’m with you every step of the way but you need a voice in here and your voice is on that plate let it scream I love Eddie but I have to be able to just say this is not going to work this is not to the benefit of the
Hotel the guests the restaurant or anything you can do it and I know you can do it I needed this to remember what I used to do and that that there’s no limit to what I can do in the future Brian and Eddie are both making great strides and tonight my design team
Will move in and try to get this hotel out of the pits but first there’s something I’ve just got to try I’ve got a 25 Grand bath so I might as well use it that does not fail and sound like a 25 Grand bath let me tell
You someone’s been ripped off right tow please it’s been a challenging week at the keing hotel a place that was all style and no substance but its owner Eddie has finally turned a corner good morning morning morning how are we good excellent it’s time to show him and his
Staff how my design team have transformed the keting into a place people will actually want to stay okay good let’s be honest the keting is a hotel with huge potential right yes but you need to focus your attention and energy to the guests that are staying
Here yeah come with me let me show you the keying let’s go come in welcome wow come in that is great oh my God it’s all opened up wow there’s no more dominant red read carefully all those wonderful configurations of your hands welcome to the kitting it’s just so beautiful isn’t it
It’s just such an emotional experience you all have a hand in helping the guest feel welcome it’s amazing you disappointed the red is gone no no no it’s a brand new warm inviting entrance to a hotel a ready to see more yeah nice nice nice come into my
Suite oh my god wow so much nice oh wow oh my God oh my God oh my God oh my god wow I am definitely Blown Away wow wow oh my God welcome to what I think is a sophisticated comfortable modern Suite yeah let’s start off with
That Jacuzzi if guests would like to take a bath pull the curtains they have a choice that’s how you embody luxury the sofas you can sit down you can watch TV 3 m away from the screen Brian you’re going quiet on me again jeez we thought
We were sleek and cool and now it’s beautiful it feels welcoming come through the bedroom please I really like the concept of the made over Suite now it screams the guests you get stuck in a perspective sometimes and you need to take a step back and have someone you know come in
And show you and I think that’s what Goron has done it’s amazing now something really important I’ve organized a free trial period from a local linen company use it to your advantage that means the front desk team doesn’t need to waste time doing laundry you got more time to focus on the
Guest and Sandra you are a GM you’re not a laundry assistant well lifestyle concered we don’t have to worry about laundry so I am happy there’s more let’s go right excited yes come through we have refreshed the menu okay oh my God breakfast pizza I’ve worked with Chef
Brian to devise a short new menu that will play to his strengths First Impressions visually it’s very Briant the presentation’s amazing and the good news is 2/3 of the menu’s gone Chef what do you think I think that this allows me to speak to the guest and Aaron I want
You as the food and beverage manager to take responsibility of room service own it and no plastic containers I I think now we have the proper execution the proper understanding of the menu with limited smaller items we definitely can execute it a lot quicker and now I feel
A lot more comfortable and that for me is great news cuz it means the front desk is no longer looking after room service or do laundry they can concentrate on looking after the guests yes there’s one more change we need to do you’ve been wearing a red chef jacket
For far too long you deserve a white one let me tell you put that on thank you enjoy it I certainly will I’m feeling great I’m no longer Eddie’s Chef in the red jacket I’m the chef of the Merc beastro in white it’s not Eddie’s favorite color but it is a proper chef
Jacket you perform like one you deserve it make it yours thank you g well done this is the kind of energy you want to see every day so you know what as long as they’re doing their jobs I have no problem with them saying no to me
Anymore big night tonight it’s going to be a packed restaurant you’ve got to remember you are all team keting I know you can do it oh absolutely absolutely guests are arriving for the relaunch of the keing hotel hi guys how are you and the first impressions are
Very positive this is really yes you like it yeah oh this is beautiful at long last the front desk can focus on welcoming guests how are you welcome I’m Cindy pleasure to meet you and the hotel’s new white Lobby is a great Improvement this all red and before it
Looked like a bus station and now it looks like a hotel it looks much more inviting at the restaurant Aaron is finally stepping up follow her right and taking a new Hands-On approach to room service go come and not a plastic container in sight Mr Hanks right excellent we got room
Service over here for you the simplified menu has brought Brian back to life I want the most gorgeous plates in the world coming up in this window that’s good news for the diners so beautiful it’s very tender it’s like I don’t even need this KN this is a joint where you
Don’t need ketchup cuz it’s perfectly seasoned and for the future of Eddie and the keting hotel keep it going that’s amazing oh my gosh T it’s perfect if I had one thing to say to Gordon right now is just thanks all right ladies and gentlemen it’s our last ticket out I’ve been
Really lost here and you’ve woken me up great job new day new day and reminded me of who I am this place was all about Eddie’s dream of what a hotel should be like but he forgot the most important person the guest I’m just hoping that Eddie can
Trust his staff and let them work as a team because this is a place I’d love to come back to okay right Sandra you are a great general manager don’t stop being one okay Gordon thank you thank you so much thank you so much I’m proud to be the
General manager of the Kon Hotel give me a hug come on all well done seriously you can do the food beverage you can handle the room service easily and my God I mean you bounce back from the dead let me tell you literally literally make it
Yours oh it hold on and do not change that jacket okay why it suits you you know that and let your team run your business okay I think this experience with Gordon was life-changing for everyone here what you did to get the team back together I mean I’m telling
You no one could have done but this place is on the road and good luck I can’t wait to come back it’s one of those experiences you’ll never forget good job guys sometimes you have to trust no no no no no