Gordon discovers just how bad these hotels are…
Season 1, Episode 5
Ramsay finds that the owner, Ken Pisciotta, micromanages his staff, and the hotel looks dated and dirty. At dinner Gordon continues to be disappointed. He is served frozen chicken kabobs with processed egg rolls and an oversized, messy chicken Valdostano. To help Ken, Gordon brings in the VP of Operations of Caesars Palace Las Vegas to educate the staff on how to make customers feel welcome. Ramsay decides that the hotel could benefit from a woman’s touch, and encourages the owner (who is single and rarely leaves the hotel) to get out and mingle. Ramsay acts as his “wingman” and arranges for him to meet a woman and get her phone number. Changes to the inn include a new sign outside, updates to the guest rooms, lobby and check in area. Other amenities include a new online booking system and improved wi-fi throughout the hotel. After Ramsay left Ken added some menu items but kept most changes. Reviews were mixed about the food and service. Despite its somewhat success, the inn closed in December 2014 and was sold to new owners.
Season 1, Episode 1
Ramsay visits the town’s historical hotel, where the locals feel that they are out of place due to an atmosphere that they call “upper crust”. Robert Dean II, the hotel’s owner, gives Ramsay a stunning room, but it smells of “raw sewage”, owing to plumbing problems. Juniper Hill’s restaurant not only overcharges for food, with prices more befitting a gourmet restaurant, but the food isn’t properly cooked. The staff tell their stories of not being paid for their work; when they are paid, they get just a fraction of the money owed. Ramsay then discovers that Robert and his boyfriend and co-owner, Ari Nikki, bring their friends to the hotel where they stay, eat and drink for free without leaving a tip. An employee then shows Ramsay Robert’s four storage units, the basement and the office – all of which are filled with antiques and collectables. After a disastrous dinner rush, Ramsay holds a staff meeting where Robert shows a serious lack of respect for his staff, angering Ramsay and ending the episode in a To Be Continued cliffhanger.
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Has This EVER Been Washed? | Hotel Hell
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Tonight on Hotel Hell I head to a Pennsylvania in is the reception who delusional owner I want what I want I know what I want has completely neglected it oh look at those bugs cockroach to welcome me on the toilet having a number two way I’m just like I
Can’t believe it and what I discover will make you sick to your stomach unfuckingbelievable has this thing ever been washed I don’t even like to think of what I’m looking at this is truly disgusting that’s not an in it’s a [ __ ] disaster Two years ago chef and restaurant tour Ken PES had a dream he bought the river rock in in Milford Pennsylvania a Charming Town nestled in the stunning Pocono Mountains just 2 hours drive from Manhattan it was a golden opportunity light sh of bomans had come this
Way but soon after he got the keys the dream turned into a nightmare I was expecting to reach a certain number on room sales and I didn’t hit one tenen of that I don’t I think Kenny has an ideaa how to run an inn and the few guests
That do come are far from impressed there’s nothing in the bathroom no shampoo no conditioner soap nothing we have to go out and buy some if I came in I would probably check right back out it was like old it’s trying to be cozy but it’s not it’s hideous if I wanted to
Stay at my grams I could pack a bag and go stay at my grams I’m not going to a B&B for that if you buy an in you got to step up and be an in keeper we need to fill these rooms we really do facing financial disaster Ken was forced to
Move out of his house and into the Inn I said Ken you’re making the biggest mistake and he moved in and he turned in a miserable man Ken is now 48 Single Living in his crumbling in and hundreds of thousands of dollars in debt the more the hotel fails
$2,868 and taxes that are still do the more controlling Ken becomes he just takes everything out on us to make our lives feel miserable just like his you don’t feel very good about yourself as an employee kind of chips away at your sense of self I I don’t
Know what’s going on I I told you I’d buy a little time so I’s down here everybody’s walking on eggshell everybody’s afraid to do their job they don’t want to get yelled at clip come here [ __ ] everybody threatens to quit it’s a daily event yeah if things don’t
Get better here I’m definitely leaving you know what you really need to grow up and at your age you’re a 48-year-old man just get the [ __ ] out of my face the progression of events has just turned it all into a hot mess and it doesn’t matter what we do it’s just a hot
Flipping Mess River Rock in an American Beast way wow all right where’s the Reception right anyone in it’s like a hallway not a checking desk unless she’s behind there hello hello somebody’s ashes are down there bloody hell just L my granddad’s house hello where’s the reception uh this is it basically the reception should be out in a minute if you like I’ll re it for
You thank you very much well hello nice to see you it’s nice to see you I’m Karen Lo and it’s a pleasure to meet you I’m a little bit nervous then you know you were nervous yeah honestly because I was just like standing here on my own oh
Well I’m sorry I apologize for that um it’s confusing where’s the reception desk it’s right here this is the reception desk can I just quickly show you something yes I know I don’t mind getting stuck in well oh dear oh dear that is pretty bad yeah that’s not very pleasant that’s not
At all Pleasant uh so would you like to go to your room uh yeah follow me this way okay how old is this place this hotel was built around 1880s I think it was decorated in 1880 as well it kind of looks that way for the first time and
The last time it’s been a while for the rooms there is a closet over over here are they special hangers just for me oh yep wow w wow I think the coat will stay what is that extra extra carpeting we just got new carpeting here okay so it’s uh save
For repairs I’ve never had free carpet in my wardrobe before okay just check my view look at those bugs and the blue bottle is stain for the week there’s like a little Forest of them down here we give these to your cleaner sorry it’s like an insect
Funeral truthfully in the fall there was like a ladybug problem you bringing an in guest and oh my gosh there’d be like you know 50 bugs in the room and so Ken and I would take care of that to get rid of the ladybugs for the people to stay
Um now they’ve died and look at this here I think that’s a cockroach to welcome me on the toilet having a number two I’m just like I can’t believe it look at that never had a cockroach committee welcome me on the John let’s get out of here well what else is on
This floor well this is the owner’s quarters and all these bits of furniture here do people literally sit that seems to work well to for Internet service out here okay so this is the Wi-Fi chair yes it really is I’m going to bear that in mind if I need to check my
Emails it’s very sketchy at best okay far worse than I thought through Gordon’s eyes I was like wo it’s is totally neglected now I will uh I’ll unpack and get ready for dinner Okay welcome to Milford it’s a joke had it go it was horrible the place is filthy filthy my first impressions of the in have been Dreadful at least I can take my mind off things with some TV nothing look at that I knew those shitty hangers would come in useful for something
[ __ ] come on can’t believe I’m going to miss The Simpsons come on damn this is embarrassing $110 for this [ __ ] hole just the general hygiene cleanliness is just shocking the Wardrobe is full of crap and there’s no excuse for dead insects and filth everywhere it’s like they’ve
Given up and no one knows there’s a hotel here because it’s just not fit to rent these rooms out for the public I mean look at it this is what the bedrooms are like God knows what dinner’s going to be like so far at Milford Pennsylvania’s River Rock in I’ve discovered outdated
Decor bugs Galore look at that I’ve never had a cockroach committee welcome me on the John and a TV that last worked in 1982 I’ve heard that the owner is a chef so maybe the restaurant will be the river Rock’s Saving Grace okay good to see you to meet you and it’s Ken
Isn’t it yes sir is American beastro outside yes is it a classic beastro is it yes everything made from scratch that’s nice you’re a chef by trade yes I am are you not in the Kitchen Tonight uh no I’m not working on a line so you’ve retired from cooking somewhat running
The past maybe or I’m running the other side I’m just watching all the food and letting sting everything out it’s hard to run this whole place by yourself I have so many years of experience I thought that when he hired me he’d be able to let go a little bit in KN way
That I could get this job done but he just can’t seem to let go um and how would you rate the food 1 to 10 seven or eight and if I asked you to rate your rooms out of 10 what would you give them four or five I’m now [ __ ] myself
About dinner let’s hope that the food is better than the rooms sure the concept of an American beastro serving fresh local food in a country in makes perfect sense but I can’t make any sense of this menu um so I’m getting a little bit confused cuz we’ve gone
Mexican on the quad DEA we’ve jumped down to isand and then we got an Italian for the calamari what what American be yes you wow um what would you recommend on the menu we do a house smoke trout I believe that it’s a golden trout from uh Northern California comes in Frozen
You’re recommending that I eat frozen trout from Northern California you know Chef it it it it’s it’s been only Frozen Once your head is sweating it’s a little hiot in here sir you’re dripping it’s me I’m sorry sh I feel like I a leak in my
[ __ ] B your bald head who puts these ideas together that would be Kenny show okay um so give me a taand players yes sir yeah uh entree dying to see that I’m traveling around the globe in Milford enjoy I’m appalled I was promised an American beastro instead I
Get a sampling from around the world I was expecting fresh food but I get recommended frozen fish what’s going on here you’re Tai sampler Chef are they made in house no they are not no thank you James Wow it’s just Frozen cramp reheated and how can you make slice of chicken look so Bland I wouldn’t give that tie experience to my [ __ ] dog L6 is on the fire too James I’m struggling yes sir where’s the chef from is he a local boy yes he is I think left
To his own devices he do very well he’s very limited on what he can use for ingredient wise because he doesn’t do the shopping who does the shopping now Kenny does the shopping so he’s almost like cut the balls of the chef off yes sure M6 M14 menu at the river rock is
Pretty much outdated uh it’s Kenny’s menu it’s been here few years I don’t agree with the menu but it’s he’s my boss he pays my my salary and still you know get to that point where it just kind of burnt Out hi Gordon Amry how are you tough on this one what did you do here I bartend and I help manage Ken’s the chef and the chef that’s cooking is not allowed to cook his own dishes yeah it’s almost like he’s sort of cut his balls off well
It’s kind of what he does with all of us oh really he deflet you strips your confidence won’t let you make any decisions executive or otherwise that’s crazy and it’s it’s a lot of micromanagement why’ you stay here and I’m a loyal dog unfortunately I’d bend over backwards for him but I’m that
Bone’s wearing thino that’s your Chef Ramy that might be the golden ticket thank you thank you Jesus Christ almighty it’s like someone’s just dropped a [ __ ] T-Rex foot on my plate holy that’s the valano chef honestly in fact that might be a small valdano Chef oh that’s a small one yes
Sir I mean it’s like a meal for eight that valdano can feed an Ethiopian family of 40 you know what I mean horrific this is not what I would expect in a country in it’s worse than a nasty Road Diner I feel like I’m eating a [ __ ] flip-flop with
Mayonnaise Ken the owner looks like a zombie sleep walking towards disaster it’s time to get everyone together and see if I can wake Ken up how much money are you losing per month right now about 5 to 7,000 a month and that’s on the decline correct if those rooms aren’t
That busy why are they so disgustingly dirty they they they’re dirty because I didn’t check them it’s almost like we’re robbing customers when I arrived you gave your food seven or eight out of 10 yes but the food was Dreadful Seth how long you been cooking
Almost 18 years as a chef 18 years in the business are you proud of what you serve personally I don’t it’s Kenny’s menu it’s on the menu so I want what I want I know what I want you can’t hold people’s hands in this business if you don’t fix this in they’ve all
Lost their job I honestly think that Kenny needs somebody to open his eyes so that he can see that everybody that works for him is capable and we’re dependable and we’re here to help him increase his business and make it successful and nobody scared hurt him I’m here to
Help it’s impossible cuz you are not helping yourself and it’s not as if you’re the captain of the Titanic you’re the [ __ ] Iceberg yet you you haven’t stared at yourself long enough in the mirror and actually understood where the issues are you’re looking at them good night [ __ ] me
Jesus I’ve had about all I can take for one day it’s time to get to bed but based on how nected these rooms are I need to know exactly what I’m sleeping on my black light will reveal any bodily fluids previous guest have left behind off on the
Bed oh Jesus Christ that has got to be Sean this is Hotel Hell before my first night sleeping at the river rock in in Milford Pennsylvania I decided to check it out with my black light to make sure there was nothing I wasn’t seeing and I was appalled to discover a
Vast spread of bodily fluid stains has this thing ever been washed people pay to sleep in this bed un [ __ ] believable there is no way I’m sleeping on these sheets tonight luckily I came Prepared oh [ __ ] I forgot to turn off the Lights oh man that was rough hopefully a sh will wash away the memory of those a stains [ __ ] look at this thing [ __ ] me it’s like being in Danny DeVito’s house a shower come on I feel dirtier now than I did before I got in here [ __ ] it’s
Freeing I don’t think the staff or the owner have any idea how revolting it is to be a guest here I want you to come upstairs with me I want to show you something place all of you time for a wakeup call good morning good morning these are
The guests that have been staying in the hotel now you’ve all experience over the last 24 hours a sleepover and what I’m here to do is to help fix this place I can’t do it without your feedback my biggest complaint was this morning when I took a shower um I had
Water up to my ankles before I got out my shower head I probably showered from here down cuz the shower head hit me about here there was like bugs on the floor and then I was sitting on the bed and then I saw a bug on the door too I
Have back problems and this morning it was really hard to get out of bed um just cuz you could feel the Springs the big question for me is that on the back of last night’s experience who would stay here again a little raise of hands I probably wouldn’t come to stay
Again really no One thank you very much indeed thank you thank you I hope Ken is starting to see how his lack of effort at the Inn is driving guest away there’s one more thing I want to show him if this doesn’t wake him up nothing will I’m going to show you something that is pretty
Horrific come in uh just stand over there please 3 of you glasses on brace yourself Karen oh my goodness I’m disgusting it’s awful I don’t even like to think of what I’m even looking at it’s like a [ __ ] Galaxy this is foul absolutely foul I’m CH shocked a little bit it’s disgusting it’s truly disgusting the seeing this makes me sick to my stomach oh dear I
Don’t know what to say I mean I’m just it it’s a horror show it was horrifying I was thinking how many times have this room even been rented without being cleaned for all that to be there Ken you’re running a [ __ ] hotel not a brothel it is [ __ ] disgusting start taking
Responsibility I’ve discovered some disgusting things at the river rock in horrific food I would give that to my [ __ ] dog dead bugs it’s like an insect funeral home and I’ve worked out what the source of all the problems is it’s Ken and it’s not as if you’re the
Captain of the Titanic you’re the [ __ ] Iceberg he’s in way over his head and making everyone’s life miserable as a result and his incompetence has let the Inn fall into a shocking State it’s like a [ __ ] Galaxy it’s awful I even like to think of what I’m even looking at this is truly
Disgusting it’s a true slap in the face I apologize to everybody who slept there before that I put you through that I think it’s horrible I hope Ken realizes now that there’s more to running an inn than just owning an inn this place needs to change and change
Fast yes we need B at least just wait to get some first up the Inn needs to be cleaned so it’s a place fit for paying guests to stay in I put the whole team to work to clean the Inn from top to bottom and I’m going to address the
Worst problem myself hello Madam Hi how are you very well thank you is there any chance I can put this through a wash yes when do you need it by by tonight that’s definitely you mind but could you do a sort of extra strong cleaning product it’s pretty
Rancid okay so be careful we’ll be done thank you bye-bye careful we don’t catch Anything wow place is looking so fresh while the staff finished cleaning the Inn I want to have a snoop around the kitchen and see if there’s any more clues as to how Ken is running this place notes everywhere who writes notes like this why do I have to ask weakly
For the fish to be IED down do not take this sign down do not take my pens by your own if you use this drill replace it or I’ll buy a new one with your paycheck bloody hell Charming Ken definitely has issues bloody cow if you eat these cookies take
One to your next job interview I mean my God I’m surprised anyone still [ __ ] works here this guy is incredible that’s not management this is insane I can’t believe Ken is so passive aggressive with his staff I need to talk to him and find out what the hell is going on I
Come across all these little notes about don’t take this if you do take it to your next interview you tell me what’s going on I I don’t like being taken advantage of I have some hard times with things that they do but why aren’t you talking to them
Why aren’t you leading them why aren’t you motivating them why aren’t you getting close to them the secret of any good management is about communication understanding and putting yourself on their level maybe I I look at it as they should be on my level who you
Kidding come with me I want to show you something take a seat here Ken thinks he’s managing his staff but I think he’s bullying them he needs to see how he’s making them feel I’ve set up a monitor in one of the bedrooms and I’m going to
Force Ken to watch a staff meeting I think this might bring about the change this place desperately needs stay here I’ll be back in 5 I came here to help what I’m frustrated about is what I’m discovering I snooped around the kitchen I come across this a cookie jar if you eat these cookies take one to your next job interview we call those Kenny’s nasty grams I mean is this a joke or is this
No that’s real I put those notes up because my staff needs reminders for me to tell them to do the simplest task they can come off as degrading but I don’t know if they get the hint the any other way what in the hell is going on
Look at this one don’t take my pens by your own I think he hides behind he’s afraid of Confrontation it’s passive aggressive Seth how how does that make you feel he causes us all to be discouraged in the job set we have there’s so many people here that really
Know their jobs well but we have become discouraged and when people become discouraged they don’t do the things that are Necessary there’s no gratitude like so when you say to us why why are we like this we’re just spiritless he’s really just sucked the Soul at every one of us he’s just a spirit sucker honestly I’ve locked Ken the owner of milford’s river rock in into a bedroom where he
Can watch a staff meeting on TV if you eat these cookies take one to your next job interview the staff have told me his management style has destroyed their morale is this a joke is this that’s him real every day there’s no gratitude like
So when you say to us why why are we like this we’re just spiritless he’s really just sucked the soul out of every one of us individually over the period and length of time he’s just a spirit sucker honestly amar’s comments about me brought tears to my eyes her especially
Because she’s one of my closest friends did hurt me what do you want to see change from him let the people his team do the work that he’s hired us to do this place can succeed providing that you stay on track you’ve got to stand up to
Him let me go and get him I hope that seeing that finally got through to Ken it’s time to reveal to the staff that he was upstairs watching every word wow of what my staff thinks about me it’s Awakening it it really saddens me because I would do anything for them and
I feel that they don’t see that I need to change I uh watched everything you said and I apologize I never wanted to suck the life out any of you and uh think I control this place but realize maybe I don’t need to control you have a good team here and if
We are going to move forward you have to give them ownership of their own areas uh Seth yep you’ve got to get that mojo back and I’m falling back in love with what you’ve employed to do uh Karen uh you care and that’s what being a good in keeper that little
Personal Touch mhm you should have a a hold on the inside of this business as sort of filling the place like the in hotel manager so I want you to have that level of Responsibility I think what I learned the most was that I need to give people the opportunity to run this place I can’t micromanage like I always did I really hope that he backs off and lets us all do our jobs he just has to put
The faith in us and I know that our team can accomplish Anything I think Ken’s warming to the idea of change but I don’t feel I’ve got to the heart of why he looks like a man under such extreme pressure Kenny have you got 2 minutes sure thing come in come on in there’s got to be more to this than
Mone yesterday in many ways I started to believe You’ you’d given up today we turned the corner we’ve got to stay on that track I thought I I thought I could control this place and it didn’t work mhm it’s not working it seems like the pressure you’re under is not just
Financial right in order to buy this place I borrowed from my brother I said I think I can really make this work and and the price is Affordable would you help me after we met with the owners he went to the truck and says how
Much you want me to write the check out for wow wow he’s my idol and my mother too my mother it wouldn’t happen without her help either I said I could move to this Restaurant to this place and the only way I could do it is I need some money from you I
Needed $50,000 and she also said just take it so both their houses are tied into here so if this place fails you have let them down and yourself this entire place wouldn’t be here without my brother and my mother’s help I want the business to succeed so
They don’t have to have a worry I don’t want to ever let them down and you can’t do it alone yeah I know do you have a girlfriend in here or no no don’t take this the wrong way but it needs a it needs a woman’s touch it needs a bit of
A feminine approach needs that kind of love no yes it’s been kind of rough there’s been no lady in my life because I haven’t been had a chance to go out there and and even meet or date women I just want to meet that special person and just big deep
Breath it’s the first time I smiled in a while Good the river rock in has come a long way from where we started the one’s filthy in is now clean and Ken the owner has seen the error of his ways I apologize I never wanted to suck the life at any of you but before this place is ready to
Welcome guest the staff need to understand the true meaning of hospitality this place is definitely on the road to recovery but I think this team needs some training so I’ve asked a very special friend rames sedani from Caesar’s Palace can actually show them how it’s
Done hi Gordon good to see you how are you well I’m de thank how are you I’m great please take a seat it’s so nice to see you it’s great to see you so the customer focus is critical isn’t it very much and in your mind what are the
Golden rules on in the first 60 seconds you have to approach a guest with a big smile on your face because that just opens all kinds of doors find little ways to to make a lasting impression on that guest and let them know that their comfort and their enjoyment is your
Primary objective and it sounds simple but it’s not that simple is it if you practice all the basics the rest of it will just fall into place it has to be natural people know when you’re not being sincere the good news is the team here you know their heart is in the
Right place but they are clearly lacking training the owner doesn’t smile that often so okay all right let me go get the team okay thanks for mesh Kenny we got someone U very special I want to introduce you to please come through I’d like to introduce you to a very uh very
Dear friend of mine please my name is rames rames very nice to meet you he’s from Caesar palace he’s flown in from Vegas I asked raes to come and teach you how to greet customers holy mackerel he’s the guy that runs Caesar’s Palace coming to teach my staff how lucky of a
Guy am I he’s here to help you and to show you within 60 seconds of those guests arriving through that door what we need to hit First Impressions go wrong they never forget it okay why don’t we have a look at what they normally do stop straight away and we restart okay
Okay stop as soon as you see a guest coming through there you can come out here and reach for the door open the door and have a big smile on your face it look like you just lost your arm here we go bollocks okay put a lot more into it
Okay it’s got to be good afternoon it’s great to have you here welcome it was kind of hard I’m going to work to get better at greeting people good afternoon nice to have you here welcome to the river rock in thank you very much stop before he accepted ends his hand out to
You you should have extended your hand out to him I feel like I’m being yelled at by a drill sergeant you’re out on the stairs Taren your turn Karen you have an incredible smile that was a little nervous Gordon’s in the back and he’s chanting you know you could do this you
Could do this you know and give it a pep talk here we Go good afternoon I’m Karen Welcome To The River Rock good afternoon my name is James San Filippo I’m here to check in welcome Mr San Filippo come right this way I see that you’ll be staying with us for the next week yes ma’am possibly more of of course that would be
Wonderful uh we have you staying in our KingSize room which is on the second floor absolutely lovely room with a pretty view out the front of the house so that’s a nice place to be nice finally amazing Karen is a super star she really is that was very well done
Gordon helped me realize that I have people that I can rely on and instead of being the Hands-On owner I should be more of the overseeing owner which I really need to be very well done very Well now that rsh has taught the staff how to make the right first impression I’m going to try and help Ken boost his self-esteem which will make him a much better inkeeper Ken meet Barbie Barbie meet Ken nice to meet you nice to meet you I’ve flown in Barbie hatch a
Hollywood stylist to give him a new look this one’s a little bit too big for you a different shirt maybe of while Barbie gets to work on transforming Ken I want to check out the in’s website Wii and see if that’s also in need of a makeover
Okay this is supposed to be the Wi-Fi chair and I can’t even get any signal [ __ ] [ __ ] one bar there’s amazing competition in this town so in order to stand out and sort of be somewhat different you do need a great website my goodness the opening page on
The website looks as old and frumpy as the interior of the bedrooms I mean so d it’s like he’s been put together on a $20 budget shocking he obviously doesn’t realize that 80% of hotel bookings are done online today so if you’ve got no decent website to follow then you’re
Absolutely screwed uh come back to me signal let’s see it’s great it really works you don’t have to put on a park it just throws around your neck you’re done let’s do it thank you so much you’re so welcome Ken’s makeover is finished and I’m going to take him out on the town
But first let’s see what his staff think your new inke keeper very very nice yeah yes very handsome let’s Go I’m taking Ken to a local bar I think that meeting the right girl will give him a great confidence boost the sort of positive energy that will light up the river rock and make Ken a pleasure to deal with what a Lely little place take a seat
How Dapper does Kenny look look very Dapper he does doesn’t he Thank you new how could that man still be single sing Kenny single oh we got to find you a milk we do know really do invite her for dinner tomorrow tomorrow at River Rock in yes tomorrow night yes we launching
Tomorrow tomorrow night going to be awesome so can we have a little toast to Kenny finding a girlfrien come on girlfriend it was it was really great Eagle boost I felt like the king boy he really set me up thank you very much if I fail now I’m really a
Loser big day tomorrow see in the morning that’s for she good night thank you good night honestly I’ve never seen a man change so much um let’s just hope he’s not late for breakfast in the morning cheers to K cheers to Kenny ladies my design team worked through the night
To transform Milford Pennsylvania’s River Rock in and now it’s time to reveal the changes to Ken and his team good morning good morning how are we very good good Seth how you feeling great great excellent all of you this week have really put so much effort into
Get this in back on track so I’m greatly appreciative for your efforts it’s only fitting okay that we start the relaunch with a proper sign take a look at this it’s not the old sign from the old restaurant it’s a beautiful sign River Rock in and restaurant the best food and
Lodging in the Pok how cool is that that’s very cool does it look nice beautiful it’s wonderful thank you okay ready to go inside yeah excited let’s go come through are you ready it’s a beautiful place to live and stay oh my not a place you got to come and
Die first off we have a stunning color on the walls G is at hideous paper so now it’s in keeping with a rustic charm and all the bugs are gone too the changes are just incredible I’m I’m a bit overwhelmed by them I’m Blown Away totally Blown Away we replace that
Dinosaur TV with a new flat screen guess what it works okay replacing the mattresses stunning linen oh my goodness new table lamps and guess what gone other spunk stains Karen the only Milky Way from the skies above yes Karen it’s what do you think I I think it’s absolutely beautiful it’s
Still a country end but it’s a country end of the year 2012 let me show you the room next door please this is incredible this is just amazing Gordon just did wonders here oh by the way what I’ve updated your router okay so you have have Wi-Fi in in the room inside
The room oh my God how cool is that amazing hello I’m Blown Away you’re Blown Away Blown Away excellent oh wow please come in wow look at this come in come in come in when I first arrived the checking was so confusing now the guests come in they
Sit down we offer them A coffee glass of water and then we’ll go to actually booking in [Laughter] online how cool is that that is is easy now how much do you spend on linen a month a fortune a fortune underneath tablecloths you had these stunning natural tables which were just been
Hidden at a ridiculous expense focus on the linen upstairs in the room before Gordon was here I just had a restaurant now I have an inn I have a destination I can’t wait I’m looking forward to the relaunch tonight we’re going to have a lot of fun you like it thank you yeah
You like it man with a new decco and R’s expert training hello welcome to the river rock I’m Karen along with a newly inspired Ken nice to see you how you been enjoy your dinner thank you the river rock is in a much better place time to go when I
Got here Ken honestly that guy was a hopeless inkeeper almost like someone had given up but you with turned him around it’s almost like he’s sort of he’s got his mojo back and now a river rock has every chance of succeeding but I tell you what I’ve seen a lot of Skies
But not quite a Milky Way like that [ __ ] me as I prepare to leave guests are arriving for the relaunch and I noticed some familiar faces from the bar last night and as promised they’ve brought a friend how are you my dumy nice to meet you oh you’re the
D have a little peep have a little peep have a little peep First Impressions he looks cute looks cute nice I can feel a good night coming On Joey I need three onion soups two fish cakes and fish fingers with can trusting his staff and not micromanaging he’s able to spend more time on the floor salute my friends leaving time to charm the mil of Milford hello how’s everyone tonight welcome and this is hi
K nice to meet you ni to meet you follow me voice is come on wake up I was excited to see them she was very pretty I look forward to talking with her here we go ladies I thank you so much salute my first impressions of Ken he looks cute U very gentlemanlike
We’ll see how the night goes salute ladies thank you very Much the Inn is buzzing and Ken’s invited some very special guests to see the place at its best and this is my brother oh how are you sir likewise good to see you too and my mother hello Madam how are you are you very well thank you
Nice to meet you there’s no words to express how proud I am of D upstairs the guests are loving the new rooms and downstairs they’re loving the fresh local menu that Chef Seth and I put together really really good really good before I can leave there’s one last
Thing I need to take care of can I have your cell number please not for me for Ken come on thank you amazing listen thank you so much for coming tonight I really appreciate thank you Ken come here okay now how you feeling I feel wonderful
Honestly at the beginning of the week I thought you going to sort of almost I suppose fall to the Wayside but you bounce back and I’m grateful for that thank you I’m grateful for you oh and one more Thing Kim sound number it’s for you I can’t have a better wingman and Gordon Ramsey holy [ __ ] he gave me a number it’s in my pocket no more sticky notes nothing let them do it yeah okay I love you this is your greatest thank you so much Gordon made me realize
That I should be less of the Hands-On owner who can’t see the forest Through the Trees from here on I’m empowering my staff to make their own decisions and I’m going to support them no more more micromanaging for me what a week what a Galaxy [ __ ] me tonight on Hotel Hell I’m
Trying to breathe life back into a historic country in yeah [ __ ] the hotel’s arrogant owner Robert Dean the second I’ve always thought you should live with nice things if you can afford them treats the Inn like his personal castle and treats his loyal staff with disdain go on then you pump as [ __ ]
Excuse me don’t talk to me like that but what’s wrong with it is this hotel beyond my help I’m barely surviving financially and emotionally I mean I’m going to lose Everything the historic Juniper Hill Inn sits on a Hilltop above the quain village of Windsor Vermont built in 1902 the country Mansion Bo 28 luxurious bedrooms and two grand dining rooms it is filled with original works of art and antiques all museum quality antiques dealer Robert Dean II and his boyfriend
Ari Nikki bought the business six years ago I’ve always thought that you should live with nice things if you can afford them good there R I thought you’d like it the guests that we don’t want here are people who don’t have a lot of money the in may look the part but despite
Robert’s dreams of an elite country estate the hotel is barely functioning Robert Dean has no hotel or no restaurant experience the pr is may be a little bit high for locals $350 two night minimum so that’s $700 the lack of communication is very frustrating where are you I know the customers see that
Every day I need my key too I at this point I can’t even get in my room okay with bookings at an all-time low the hotel is in serious financial trouble but that doesn’t stop Robert from living a Millionaire’s dream Robert believes this place is his playground and the playground for his
Friends he’s got to have a lot of clothes made [Laughter] by he comps all their meals and rooms but we never get tips they’re having a hard time paying me because they give away all of their money and food to their friends showing off using this as their private castle with hardly any
Paying guess it’s no wonder that this Inn is in the red yes we are losing money more or less like $200,000 a year I think that the place is going to be closed and it’s that’s very sad Gordon is going to come into this place and say
This place is [ __ ] if I don’t stop this business from bleeding money it’s doomed I’d love to own an inn in a setting like this if you get it right you’d make an absolute Fortune before I get to Juniper Hill I want to find out what the town’s folk think of the local
In hello how are you very well and yourself yeah well you I’ve been driving all morning um how’s Juniper hell in you’re going to love it it’s beautiful um reputation it tends to be a little on the high end for our area okay but I
Would love to have a place to go to locally do they not invite locals up there I feel um that I’d be interrupting I feel like I’d be intruding are you really what a shame thank you so much have a great day and welcome to Windor thank you very much indeed take enjoy
Your visit thank you here we are Juniper Hill in now who in the hell would bring an RV all the way up here and not stay in that studing hotel look at it my God that’s beautiful wow okay round to the front door can’t believe they haven’t clear
The snow for guest to come In w you’re kidding me it’s locked that’s not very Welcoming why would you have a big mansion that guest can’t arrive through the front [ __ ] door Jesus who wants to enter through the back door Mr Ramsay’s here I need you to do room one right Away at least this door’s open finally hello there how are you how are you Mr Ramsey black Gordon please bloody I’m Robert Dean Robert Dean we were you over there I I was at the front door yes okay this is actually our entrance and in the
Winter because of snow ready we have to keep that locked cuz otherwise the snow load comes off and kills people kills people yeah it can have you K anyone so no where’s all this stuff from um an aftermath of a antiques Fair yeah this looks like it could be a beautiful
Room you can’t tell because it’s stuck with so much clutter that’s the reception desk no my God so what is that that is our bar right now you are kidding me this is the bar yes with what that martinis martinis God bless him H made of pigs Pig Martini well we have
Three rescue P belled pigs you have three pigs here right what is that for were you born with this in your mouth yeah don’t I wish honestly actually no that was a gift from so yeah Robert obviously loves to show off all these expensive antiques but as a guest I
Don’t feel comfortable I feel like I’m in a museum this is the main formal dining room this big chair here is for for one uh just kind of we’re known as a romantic destination and uh just out of Interest has well we would move the table move it in for me please yes
Wow so you got a sofa on the table we thought it was kind of nice to have like a cozy banket oh well three US presidents have dined here oh really which ones uh Teddy Roosevelt Calvin kulage Teddy Roosevelt dined in here wow I wanted to try to
Give him a little bit of sense of the history at Juniper Hill wow okay so that’s the dining room well we have two dining rooms God you must be busy with two dining rooms well I wish we were busy bloody h now we have spurts of being incredibly busy right uh where we
Lack is all the other times really yeah this place looks like a Millionaire’s Mansion not a struggling business I’ve got to scratch beneath the surface this place per week is turning how much we’re lucky if we’re doing you know 15,000 a month what does it cost to keep the place open 30 ready
Yep so you’re losing $200,000 a year yeah it’s been a nightmare we maintained our room rates thinking that the economy wouldn’t be this long a hall but we’ve all experienced those kind of difficulties and myself including but you you navigate your way out of that recession unfortunately my partner lost his job we
Expected him to have his job for a little longer you must have gained a substantial payoff or retirement it’s all been put into this how much over a million dollars a million dollars into this already Yes and does he have an active role in the business he tries to
Maintain the account counting and he helps just about with everything uh we’re in trouble trouble you’d never guess from the look of this place it’s more like bucking and palis in skid Road do you know what um Robert honestly I like to go straight to my room if you
Would mind please all right wow this place goes on it does it’s a largest colonial revival Mansion in New England and more paintings and you’re in the Maxwell art Suite which is the original um okay wow beautiful room and uh uh I mean this is uh
This is a beautiful room but why is that smell I mean seriously it’s it does smell yeah it smell [ __ ] I mean that is horrific oh my God it smells like Sewage coming up Robert staff turn on him I’m supposed to tell you the truth right the truth is all I want to know I’m telling you exactly how I feel and how the people that I work with feel the entire staff is ready to walk out you
Can talk to him he’s your [ __ ] Chef I’m beyond angry I’m beyond pissed off and I have to step in how dare you you still haven’t got it get your head out of your ass and start getting a little [ __ ] reel excuse me go on then you pump as [ __ ] I’m at Vermont’s Juniper Hill in and I’ve just met its owner Robert Dean II who’s filled his hotel with expensive art and antiques were you born with this in your mouth but he can’t fill his rooms and his business is struggling you’re losing $200,000 a year it’s been
A nightmare and no wonder because although the room he’s put me in looks nice beautiful room it has one major drawback what is that smell it smells like raw sewage we had a plumbing issue and it’s like someone’s shot under the bed and um how much this room goes for $350 a night
$350 a night for room that smells of [ __ ] well you’re kidding me we haven’t rented it though bloody hell it’s been out of use for um 4 months 4 months yeah oh come on it has been this is crazy it is crazy it doesn’t make sense
I’ve got to get out of here it s is there another room yes I have room too bloody how I didn’t realize $350 to be caked in [ __ ] wow it’s gorgeous and this one doesn’t smell like crap I’m going to quickly um unpack and then I would um I
Would like to have a um a quick bite of lunch okay I’ll I’ll notify the what time is the restaurant Clos for lunch I know well we actually don’t serve lunch normally but we’re happy to prepare you something is that a joke we we serve breakfast and dinner stop stop stop stop
Stop you don’t actually serve lunch no the restaurant’s closed for lunch yes if someone request lunch we’ll make lunch for them but could you uh prepare lunch for me uh yes I can I’ll tell the chef please okay uh thank you yes not open for lunch Gordon is going
To want lunch huh Gordon wants lunch what am I supposed to do with that information h that was a welcome breath of fresh air on the back of that disgusting smell of crap in that room I can’t believe it and the rooms are gorgeous and yet how could
You have a room that has been smelling for months that bad and then he sticks me in it what a muppet despite the Hideous smell in that first guest room I’ve still worked up quite an appetite hello Hi how are you Barbara Barbara how glamorous are you how nice
It to see you I have a mad Crush good as he knows I’m a cougar how old are you now don’t old last week I turned 70 you’re kidding me you look a million dollar you made my year 70 watch out Joan Collins I’m telling you now bloody
How bab what’s wrong with this place well in a nutshell don’t get any people M like pulling teeth to get my paycheck you don’t get paid it takes forever to get my paycheck and when I do it’s usually something left out but hold on a minute you you don’t get paid and when
You do not not on time we supposed to get paid every 2 weeks so what do you earn a fortnite I made 6,000 this year $6,000 a year that’s ridiculous you know you got to have the money flowing and it’s almost come to a standstill at this point my last paycheck was
$48 unbelievable robers obviously got enough money to fill the guest rooms with Fine Art and antique furniture but he doesn’t pay his staff and I’m starving what would you recommend the crab cakes with a little salad so this is the dinner menu okay because we’re not open for lunch right and the lamb
Sounds great as well you want the lamb yeah all right darling is this a uh prefix menu or yeah cuz there’s no prices on here what sort of Resturant doesn’t have prices on the menu It’s like a club for millionaires where if you have to ask you can’t afford it I’ve
Got a supplement of $15 from the lamb how much is enough enough charge for the L is Robert Nearby how much is it for three quarters $59 $59 so if we had the lamb it would be 74 people are horrified at the price of the food this is why a lot of people think that Juniper Hill is snobbish when we typically take a reservation we will
Tell people it’s a three course meal that’s for the residents I’m talking about a local coming in here we’re reservation only though so nobody walks in we don’t have walk in how can you expect to appeal to the locals um we haven’t I identify the appropriate
People to come here or hold on what you mean appropriate people hold on people who can afford $59 for three courses appropriate people what a snob where does he think he is the rits and where’s your table which one’s your table uh well most of the time I eat in our RV
Our motor coach say that again oh we have a motor coach to the side Christ and where did it come from is it yours you rent it yeah it’s ours we I mean we owe on it but we bought it and we bought bought it yeah how much was that over $100,000
$100,000 you’re 3 years away from 50 you should not be living in an RV we don’t live in um an RV um it is a motor coach which is the higher end version of an RV it is that psychological break for us and it gives
Me a place to relax and kind of unwind I actually love it I could live there the rest of my life to be honest with you it’s quiet it’s clean I suppos if this place doesn’t get fixed then you might be in there full time Yeah I’ve just sat down for lunch at the Juniper H and already I found out the staff aren’t paid on time like pulling teeth to get my page and the owners live in a camper outside how much was that over $100,000 this place is baffling I hope the food makes more sense exent
Wow where are the crab cakes oh that’s in there under ether are they mini crab cakes are we uh the chef has decided that those are the size that he needs to serve mhm I mean that tastes Dreadful that thing tastes sort of washy and soapy at
$20 for that he’s as cheap with his crab cakes as he is with his staff W now for the Lamb with Robert’s ridiculous $15 extra charge it’s um a rack of lamb incrusted in macadamia nuts uh fresh herbs and a little bit of Deon mustard it’s served
With a honey vinegar reduction it’s not even cooked properly rested and take that off I always get nervous when you see white fat like that on the side of the Chop is it do your liking I mean it’s pretty raw in the center you like the flavor of it though the honey gar no way too sweet mhm I I’m I’m not satisfied with uh the quality of the foods coming out of the kitchen I believe our Chef has has a
Learning curve to be where he needs to be thank you we just lost our other Chef why did the chef leave I’m supposed to tell you the truth right the truth is all I want to know why did the chef leave well her paycheck she put all everything on her
Uh charge cards and and she just figured she wasn’t paid back for what she the chef bought produce did she did everything she was the best chef ever that’s Dreadful I’m starving um the peanut butter chocolate decadence I could do with some of that pick me up
Please thank you God I sh that left because she had to buy produce on her own credit card I mean this guy’s priorities are upside down bit like this Inn hey are you ready this he said he doesn’t care for the sweetness there’s fat around it he didn’t care for the
Flavor of the honey girl Wellow thank you very much did you cut it in half cuz it looks like someone’s taking it and where’s the other half gone uh it goes to the another person who ERS oh know I want my other half $74 this place is insane listen half my dessert is missing if you think I’m spending $74 for a dessert that is half CAU H it’s actually quite nice there is hope I’m sorry I’m going to say that that is not a dessert that he made Barbara made it no somebody else makes desserts it’s ordered like store bought like through one of our purveyors what where’s the chef he’s in the kitchen can
You get him out please yes what how you doing Chef Julian in my opinion is not living up to his potential as a chef he will try to cut corners and I think Gordon needs to know these things I’ve just spent $74 for three plates of absolute D dated [ __ ]
Food crab cakes yes sir you can’t put two little half testicle sized [ __ ] crab cakes that came from a can there’s bigger [ __ ] cakes chef at a [ __ ] canopy party my lamb was cold in the middle the fat was white it was almost like a mouth full of sugar the best
Tasting dish for me was the [ __ ] chocolate peanut thing that I got served half a portion that’s not even made [ __ ] in house what is this there’s no Synergy here there is honestly a lack of communication often sometimes when I’m in the middle of doing breakfast service
For the 10 people that we randomly get I get five texts from him asking me a question so why are you texting him if you have a question you should maybe leave the RV and come out and talk to us show me those text are you nitpicking
Are you trying to control him or you no I’m trying to make sure I I’m I haven’t been sleeping very well to be honest with you and uh I’ve had I’ve been beaten down I’ll take responsibility for everything that happens in the kitchen you don’t own the place you own it yet
He’s acting more responsible what do you earn a week if you don’t mind me asking $11,000 before taxes $400 Jesus Christ almighty $400 a week to be the head chef in a luxury hotel that’s insane I mean you’re barely surviving I’m I’m I don’t know that I’m even barely surviving if you’re not
Happy with your work environment you should leave are you taking the piss or is this just an abuse for you what are you doing to these people this are their livelihoods this is your responsibility Rob’s World and you’re in an RV 100 Grand everybody is disgusted that you
Live in that thing they really are because it costs so much money and they can’t get their paycheck on time well that is not the that is not the part of the issue we are surrounded by wealth and reminded of poverty at the same time time because of that RV it’s a
Symbol to me that RV is a symbol and it’s a symbol that you separating yourself from everybody else I’d be very careful about coming down on me too hard I’m telling you exactly how I feel and how the people that I work with feel let me tell you how I feel when you’re
In your [ __ ] kitchen all day long and you’re on the goddamn internet instead of actually trying to perfect a menu and get a menu how long did I ask for you to make a menu of your own and if I’m on the computer usually is I’m trying to
Research menus ingredients give me a break I’ve given you plenty of breaks I work very long days and I haven’t been paid in 3 weeks there’s only been one paycheck that I got on time almost the entire staff is ready to walk out because they are tired of not getting paid anything to Say no we we do things oh Please it’s my first day at Vermont’s Juniper Hill in and the battle between the chef from the owner I’d be very careful about coming down on me too hard has turned what should be a Charming country in into a war zone I’m telling you exactly how I feel I work very long
Days and I haven’t been paid in 3 weeks there’s only been one paycheck that I got on time almost the entire staff is ready to walk out because they are tired of not getting paid anything to say no we’re tired and half the team is broke I’m beyond angry I’m beyond pissed off
Oh I just got a new [ __ ] ripped to me Gordon says that I live in a fantasy world and that uh I live in a million doll RV while our our our employees can’t pay their bills and all of this kind of stuff cuz we don’t pay them on
Time and they’re all complaining that they haven’t gotten their paychecks this time either oh they haven’t and he said that everything is all about me I can’t believe what a mess this place is I’ve got to get off this hill for a bit there’s someone I need to
See hello is that lier it’s Gordon Ramsey I’ve got some questions about Robert and juner Hill would you mind if I pop over for 5 minutes please great I’ll see you then thanks Later I think the old Chef that quit will be able to give me some insight into what’s wrong with juniper Hill hello how are you good to see you good to see you come on in give me a little insight to what it was like actually working there I have
To say it was very interesting 5 years uh things were going very very well and then all of a sudden 2 years into it they stop answering the phone Robert I think thought he was too important to answer the phone or he was too busy doing other things so
Preoccupied and distracted in very very preoccupied and distracted and not focused at all on maintain maining his own business wow I was getting cut out of a living when they did all this stuff I used to earn $40 $50,000 in one restaurant and now I’m down to earning
Uh 15 were you paid on time um not very often wow um did you ever use your own money to buy things all the time and then I would have to demand to be paid back or we were an to open for dinner it’s insane Barbara has been shorted
Checks a lot she’s barely earing $100 a week yeah and he won’t pair and then if he had a private party with all his friends he didn’t tip them you’re kidding me no that’s just disgusting I mean that’s where I I don’t that you can’t do that no you just can’t
Treat people like that now he’s a confirmed snob and he thinks he’s above the town he thinks he’s Untouchable I’m here to make this place work um the first thing I’m going to do is burst his bubble I’d like to be a fly on that wall but would would you come
Back and walk through the doors to have a look at it at the end of the week and just come back for dinner no no just won’t go or no I’m not even interested in getting I I just fear getting in one more battle with ar or Robert and a sh
After 5 years yeah do you think I’ve got a chance of saving it the problem he has now is nobody will work there you know I’m there to get this place turned around um those staff deserve a better future they do you know I I feel terrible for them um listen thank you
You’re very welcome um appreciate your time enjoyed it thanks like good to see you too byebye Byebye how sad is that after 5 years of her life dedic ated to the Juniper Hill you know she won’t even step foot in the door she doesn’t want even see them the old Chef left because she couldn’t stand it and the current Chef looks like he’s ready to walk too I
Wonder if everyone here is feeling the same frustration Jennifer would you what’s wrong with the place what’s wrong with the place we’re lacking uh paychecks on time paycheck you don’t get paid on time either no we’re missing basic supplies to basic supplies we don’t even have I mean Noel purchased
Guest checks for us today so that we’ve been using scrap pieces of paper first name is I’m Ryan Keith Ryan Keith what’ you do I’m the estate manager here I do all the maintenance on the house I’ve done everything here though that’s why he likes me to spread
Out my talents to try and help anybody wherever they need help how’s morale not good I personally haven’t been paid since the 6th of January here it is the 1st of February that’s nearly a month and you pay the employes before paying your bills when they’ve done the work
That’s their livelihood I amaz you’re still here working as hard as you are because staff never need to be treated like this let me tell you it’s always as if what you’re saying to him doesn’t get through because he sees you as not an equal he treats me like that and that
Really bothers me because I feel like I’ve contributed a lot it’s actually pretty degrading this is insane coming up oh my God I uncover the shocking extent of Robert’s Reckless spending thousands of dollars worth of thousands of dollars Robert’s Dreadful communication skills cause a meltdown I said where does this chicken ask him
Again Tempest flare excuse me I am the boss and Robert reveals these True Colors how dare you I’m shocked with what I’m finding at the Juniper Hill in owner Robert wants to kill his Chef how long did I ask for you to make a menu of your own and the
Rest of the staff want to kill Robert how’s morale not good estate manager Ryan has told me about some of the problems but now he wants to show me if you want to see the root of the problem let’s go to the basement to the basement yes please Jesus what’s in there
Everything oh really it’s the majority of it is personal items no even the shelves are all lying bloody hell look at this place oh my God look at this stuff stereos wine racks quilts ch chairs tables copper pans more chairs over there look at these Robert Prides himself in having to
Have the very best of everything Christ there’s enough in here to open three restaurants is all this stuff still brand new most of it is brand new littered with thousands of dollars Robert’s got so much stuff he could furnish a dozen houses but he doesn’t pay his staff it’s crazy where we going
Race yourself we’re going up to the office you’re kidding me oh no come on come in this is the office this is office you’re kidding me not at all I wanted you to Jesus Christ scares me half to death oh my God this is insane
It would only take a day or two to sort out this hord as heaven but Robert’s left it in chaos no wonder he spends all day hiding in his RV this guy has lost the plot this is disturbing please tell me there’s no more yes there’s more this is where the pigs are
Kept at least they look happy pigs who live a life of luxury while everyone around around them suffers sounds strangely familiar bloody hell so the owners live out the pigs live in there’s more you check out the storage units storage units you are kidding me no oh my
God this one’s all personal items look at oh Jesus I mean I swear to God it’s like a special edition of Hoarders I mean honestly wow I’m in shock you know that and this one all of this entire storage unit is full of chairs oh my God look at this stuff
Honestly I mean they must be packed with thousands of dollars worth of hundreds of thousands of dollars how much stuff does one need fluty hell I can’t believe how much stuff Robert has bought he must have spent a fortune I’ve got to meet Robert’s partner Ari and find out why he’s financing all
This welcome welcome my name is Ari it’s a pleasure please um my God so how much money have you put into this business personally more less over a million dollars a million dollars and how much have you seen back nothing it was all my my uh Seance
Packages my income that I when I was working and then my retirement plans rabbit savings are in artwork and antiques I have supporting this in with my my savings clearly this is a beautiful place but putting your entire life savings into a sinking ship is insane and with Robert at the helm
Treating his staff so poorly I don’t see things getting any better Robert is in a fantasy world and I’ve been struggling all day to get through to him this place it’s Dreamland a playground for your boyfriend Robert your biggest problem is not Juniper Hill your biggest problem is [ __ ] Robert
I’m at Vermont’s Juniper Hill in and I’ve just had a difficult conversation with Robert’s partner Ari who seem strangely unconcerned about how bad things really are here how much money have you put into this business personally well it’s over a million dollar a million dollar and how much have you seen back
Nothing but I’ve tried to make him see who’s to blame for the problems your biggest problem is [ __ ] Robert dinner time is approaching word has spread about me being at the inn and the place is bustling good to see you hello there nice to see you I’m learning
A lot about why the Inn is struggling by watching Robert and Ari deal with a new influx of guests anyone with any restant experience would stagger the seating of guests but as if they’re just welcoming people to a dinner party at a private house hello there how are you Robert and
Ari seat everyone at once and the corner make pretend you’re back in 1902 it’s meant to be a relaxed evening and and that’s the recipe for disaster for Chef Julian and the White staff Chef I’m making a change on 21 write it down don’t tell me just write it down there
An order are you guys kidding me with all these orders who said everybody at once like this best friend we don’t know about pacing they said they who’s writing the tickets J mean table four table five some of them have names on them some of them do not who
Wrote that ticket there’s not even a table number on there table four they just got their lobster where’s table 23 they’ve got I need one person at a time I need less talking in the kitchen please T 23 has got no put up in the window eight people ask me for something
With Julian Haven been slammed by the owner’s Dreadful seating Ari isn’t helping the strained atmosphere with an awkward art lesson but then like this this is from 1800 and it was painted for opera house cuz you know what it is what is it come on everybody has to
Know what that is it’s a hanal going across the albs with the white elephant everybody should know [Laughter] That on the other side of the house Robert’s also busy giving a lecture this is one of the original signs to the house there’s a lot of history here uh Teddy Roosevelt actually was best friends with the man or very good friend with the man who actually built the
House Maxwell art do you you always get this backed up I mean yes yeah when I have poor seating Robert has groups of his friends come in sitting them at once okay so you’re waiting for your starters then okay well let me uh check on those for you thank you okay
Yeah Robert yes this ticket system is bollocks you know that handwritten tickets no time on there no proper dates no coordination who trains the front of house team who’s in charge of the restaurant who who is there I would be the host and then you’ll be the host yes
The chef takes over the kitchen this place is such a mess clearly Robert has no idea how to run a hotel yeah so me too I’m trying to straighten out the damn drinks cuz they lose we lost 30 something drink oh my God Robert we lost 30 drinks at least I
Often find drinks not written down or just a lack of follow through and it’s a big problem when we’re trying to make money there’s no communication between the bar and the dining room so people get served drinks but no one remembers to charge for them but we’re losing big
Money no kidding and they’re losing their checks and I’m going crazy trying to figure out a system they have hardly any guesss and don’t charge the ones they do have no wonder this place is in the red how does that happen they’re supposed to write the drinks down and
Then apply them to a table and a room and then they go into the computer the ticket system is bogus and as I feared seating everyone at once is already causing problems for the staff and the guests it’s not very warm it’s burnt with guest now suffering and the kitchen
Falling apart from Robert’s ill-managed seating come on I have to step in um just just stop there you have to be [ __ ] kidding me this Goose liver is burnt to a cinder stop junior yes sir come around buddy I know we’re in the [ __ ] and we’re busy food’s dying in the
Window a f salad I mean honestly it’s like a piece of [ __ ] beef jerky where’s Ari get me Ari urgently I mean honestly come on guys hello I stopped that I just said no what is that what is that VRA oh that’s VRA that is
Not VRA is not funny guys no that is it’s not funny I mean I know we’re in the ship but does anyone have any standards here yes well can I see them can I see something to hold on to cuz right now I just want to get out of here
I can only be as good as I am with the tools that I have I’m embarrassed and I know that I can do better I know the staff can do better first off no more [ __ ] tickets in the kitchen give him 10 minutes to catch up okay all right
And Robert is it possible for the first time put the phone away get your jacket off and [ __ ] dig deep a little bit yeah please yeah somebody I’m concerned that food is in the window and it’s just dying Entre on table six are in the window Entre send them they shouldn’t be
Sat here how am I supposed to do everything back here are you with me I’m with are you an owner I’m with you are you an entrepreneur I keep trying to you know you can talk to him he’s your [ __ ] Chef well when I try to communicate him he says yeah yeah yeah
No no no no no no I can’t do it no he doesn’t [ __ ] find your balls and tell him you need to talk I found my balls do I want him to walk out he’s not going to walk out you communicate with him talk to him there well I have been trying to
So when he finishes it send the [ __ ] food there’s always a third dish not ready or a fourth dish well it must be one or two minutes behind but unless you [ __ ] ask how are you supposed to [ __ ] know I have been asking I said where do this chicken so ask him Again it’s the middle of dinner service at Juniper Hill in and Chef Julian is drowning under a flood of orders how am I supposed to do everything back here owner Robert has finally decided to get his hands dirty to try and help but he’s utterly incapable of communicating with
His Chef when he finishes it send the [ __ ] food there’s always a third dish not ready or a fourth dish well it must be one or 2 minutes behind but unless you [ __ ] ask how are you supposed to [ __ ] know where is the soup go Julian table
23 I just told you one minute ago I need frog ra where I know I have it right behind me I Julian yes that’s what you call communication it’s better communication that’s what you call communication Robert there’s a between interrupting and no communication and when you [ __ ] put those Entre up there you
Make sure they go you’ve got to start stepping up and [ __ ] dictating a little bit cuz this is just Madness I agree Jesus Christ it was fuckups from start to finish and it was a cluster [ __ ] and Gordon saw that Dreadful with an owner and Chef so incapable of
Communicating with each other it’s no surprise the diners are unhappy and they’re not the only ones while Robert and Ari are living the dream their staff are living a nightmare hopefully by gathering everyone in one room okay I can get to the root of the problem I’ve
Never seen a hotel an inn in such disarray there needs to be structure and there isn’t structure it’s just like a scramble it’s a mess there was no order in the kitchen nobody took responsibility for any one thing no one has been taught any standards in any Department
Really it’s like I’m I’m racing from thing to thing nobody knows what the other one’s doing there’s nobody here that is in control willing to take charge I did 40 [ __ ] dinners by myself tonight I could help you and you’ve never asked I can cook the rack
Of lamb excuse me bragging about Mak one plate is nothing to brag about excuse me excuse me I am the boss you can’t call yourself the boss if you don’t [ __ ] pay them I mean honestly do you think that’s normal Ari do you think that’s the way
To look after your team every pay period there is a problem with the checks every pay period there’s a problem with the checks I don’t know what the problem is but I know it’s the same two people you get to know about it first or do you
Have to go ask him for your salary I always ask for it that’s absolutely wrong and the reason is he’s lying no no no he’s not lying I would rather have them wait than write a check that’s going to bounce because I don’t how about telling him it’s not going to be
Ready rather than having to ask like some Skiby cap in hand please sir may I get paid anybody else have to wait yes mhm how long 5 days more I have Barbara I had to wait 5 weeks you had to what I had to wait 5 weeks before I got a
Paycheck five weeks guys you come in and you work your ass off the least these two guys can do is pay your [ __ ] salary on time I don’t have a secretary Gordon I’m sorry I’m trying to communicate with Brides I’m trying to send out things I have to have peaceful
Time in order to do my work are you always this pathetic I am not pathetic well when are you going to stand up and start showing some respect for your team and start growing a pair to sort of understand the mess you’re in I understand the mess we’re in I’m
Fighting for the team you dug the [ __ ] hole yes we did and put them in it so they’re [ __ ] they don’t have to work here oh my God I me you know the bottom line is how dare you no they don’t have to how dare you how [ __ ] dare you
They don’t have to work here oh my God I I I you disrespectful disgusting man they don’t have to work here I don’t think you realize how [ __ ] lucky you are CU if it wasn’t for 1 2 3 4 5 six of them you’d be driving that RV miles away
From here Robert definitely needs a reality check it’s life or death right now and I don’t think he actually realizes what kind of Jeopardy this place is in it’s not all about you Robert Robert World Robert’s bubble Robert’s dream you’re not the lord of the Mana and you’re not the Great Gatsby
You’re you’re Robert it’s only me in here excuse me excuse me go on then you pump as [ __ ] excuse me don’t talk to me like that but what’s wrong with it I want to know what’s wrong with speak to me like that I’m telling you get your
Head out of your ass and start getting a little [ __ ] re you still haven’t got it that this place is sinking start paying a little bit more attention to the guys on the ground understand how hard it is out there forget your [ __ ] Antique Road Show and start from the bottom running
This business you’re right there’s no structure it’s fragmented the team needs a leader they need a structure they need a mentor they need some support and all they get is nitpicks what kind of motivation is that all I’ve heard since I’ve been here you’re just blaming people well I’m blaming you for not
Taking charge get [ __ ] [ __ ] real [ __ ] H next time my Hotel Hell continues robertsi management spreads like a virus this time taking down the kitchen what’s the matter with you now do you want to give me your jacket and I’ll do it for you open up come on you’ve just shut
Down and there’s a revelation so shocking that is disgusting I have to do something I’ve never done before I think my time’s done here Gordon left I cannot stand anymore these bloody lies I just don’t seem that I can do it anym I know I can’t do it