would you visit? 🙁
Season 3, Episode 2
Gordon heads to Southbridge, Massachusetts, and checks into the Vienna Inn, an Austrian-themed hotel and restaurant. Owners Jonathan and Lisa have seen their cluttered inn acquire a reputation among the locals, and business isn’t what it used to be.
Season 3, Episode 6
Gordon visits Newtown in Pennsylvania to redeem the historic Brick Hotel. Owner Verindar runs the establishment like an angry tyrant and the employees have had enough.
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I’m visiting an inn in Massachusetts that’s been run by a dysfunctional couple I love you so much but you suck as a business partner he’s lost I have no idea what I’m doing here and she’s lost it just wanted to keep it together tonight and with the staff suffering as
Well what’s the worst thing she’d ever done to you smack me on the back of the head I’m not even sure if I can get through to them the whole operation is screwed what do you think we should do close come on nestled in the heart of Scenic New
England lies the small industrial town of Southbridge Massachusetts it’s home to the Vienna Inn and Restaurant husband and wife Jonathan and Lisa cck have owned and operated the Inn since buying the property back in the year 200000 Jonathan had this crazy idea of creating the Vienna as an Austrian
Restaurant and bed and breakfast she said have you been drinking I said no not yet we try to transport people and to give them that feeling of being in Vienna without having to fly there when people come in and they stay here for the first time they think that
Jonathan and Lisa are very gracious host Charming the perfect married couple but if you dig a little bit deeper and you a little bit longer find out it’s quite a different story Lisa is an emotional person she does get upset often she will just you know explode and she can’t help
But be upset she’s over the top my beautiful wife my boss sometimes she’s not so nice to me why do you always have to dress like a goddamn like bum there has been a time where I called her a psycho [ __ ] cuz she was being a
Psycho [ __ ] clean up man I’m done with this I don’t feel like Lisa is authentic when she’s crying I don’t feel like she ever means It Jonathan and Lisa live in a room at the end you can hear them screaming at each other and you can hear it in the dining room so there’s no boundaries they’ll come down after the shift at the end of the night and they’ll have cigars have some drinks the environment can
Quickly become unprofessional she’ll go up to a table and ask them about like their sex lives you are good looking we don’t get that many locals at the Vienna there’s like a lot of things that people think in town about the Vienna and I think it’s become a little
Taboo you have uh those rumors going around people say oh the Vienna they’re all swingers it’s a big brothel it’s just it’s just ridiculous it’s ridiculous that being said we’re very friendly people very Friendly people from the outside think that is doing very well and we’re very prosperous but somewhere in there we’re losing they’re dragging us down with them and if they want us to help them they they need to help us the Vienna is our home has been for 13 plus
Years and you know it’s hanging by a Thread and this 5:30 at T 5 walking right in we want to be ready for look at this place my God what happened to him he didn’t last very long did he found our cat huh bloody hell dead cat my cabbage isn’t that funny good morning hello welcome nice to
Meet you it’s good to see you to Gordon first name is Melissa Melissa good morning how are you how are you Lisa COC Lisa nice to see you you don’t look very happy I do it’s my resting face wow um yes welcome to the Vienna so happy to be
Here what happened to the cat poor thing cat got run over oh I see and you got it stuffed for Halloween all right actually better to see you now right um yeah love the attire by the way thank you everyone wears this wow how much are the outfits about $300 $400
$300 average you know they get their own I mean they’re their own dresses you know oh you buy your own uniforms yes they do stop it we do well they have them for many years and it reminds them to not gain weight wow so who designed the place
Well uh my husband and I and whose idea was it to buy it uh my husband so it wasn’t yours it was not my idea idea actually very much against it wow uh uh why were you against it it was very overwhelming I had two small children
But probably uh after I lost my mind the first year I think we started to get a hang of it and who’s Austrian are you from my husband’s have Austrian and polish right I I’m not nearly as exotic I’m very American right and he’s the chef right
So he runs the restaurant kitchen and you run the in correct and whose idea was the violins on the table mine where did that come from that that was actually from an estate sale down the street a dead man’s violin no why not I don’t want to sit across a table with my
Wife and look at a dead man’s violin well bit freaky now I don’t know what would you rather look at when you see the Vienna her who’s her uh my wife oh your wife yes but you have to have something to make up that white space what would you suggest uh my wife
You’re going to put her on the table that’s kind of scandalous I am so [ __ ] confused confused Dead Man’s violin what about some flowers fluty H is this place always as clustered as this and who’s that there a Prussian family of course that was U Frederick that uh their family all was
Murdered Ur hungry yes wow so dead man’s violin murder on the wall um great story to uh encourage a nice warm welcoming dinner so um why don’t I check in upstairs you can do that right now yes please you want thank you w wow wow interesting indeed a clutter
Your bedroom’s over here rocking chair where’s that from that’s actually the first piece I ever refinished wow so you’re quite an antique holder room service oh room service come in holy mackerel now what we have here is some pulled Bo Tre yes right and then you have a little celer root right on
Top wow and what’s that a little parsley excellent um what take one would you like me to have one yeah of course there three three pieces excellent sure thank you thank you for sharing you’re welcome oh hold on wait wait let me put a little bit of the garish on that you
Want me to have that but yeah we’ll have a little PC mhm what did you think of that by the way celer root really don’t like it the pull Bo maybe just a bit more soft wow and what did you think of that I think it’s a nice little surprise for people
When they come in to uh liven up their appetite ball was very watery it was very watery I didn’t the bread was soggy soaking wet soggy from the celery route thank you enjoy your stay please pass on my uh comments to the chef I definitely will here we go
Oh dear okay wow and who designed these bedrooms I designed everything you design m i well papered it as well seriously what’s this that’s a another closet what you mean I don’t have a closet in my bedroom that’s a closet that we have because there’s an area
Over here for guests to use but where am I going to hang my clothes right over here but you don’t need an entire closet so if you need clothes out of your closet you come in my bedroom do you have the key on you I do can I see inside I just I’m
A bit freaked with locked doors in my bedroom gosh yeah I’m sorry okay thank you it’s right here oh it’s there wow just my closet holy crap stop it stop it seriously oh my my stuff it’s like a garage cell in a closet that’s
Why we keep a lock on it I’ve got no interest in wearing of the garments but thank you are you sure I’m I’m positive 100% positive bloody hell what’s the price of this room this one is $220 $220 corre yeah and I have to share my wardrobe with the owner but what’s
Through this room here well that actually goes to my bedroom so do you just walk in when you need to get some clothes from here no but from your bedroom to my bedroom well I only do that once or twice a week and what’s this wow it’s a an antique purse that
Was actually found in the house and we thought it was really neat to uh be able to have as for that’s a toothbrush holder in case you decide to take it along with you that’s a toothbrush holder or you could stick tampons in there if you really wanted
To we do usually have those oh they’re not in there right now there you go an old lady’s case mhm just trying to think of clever ideas to make this feel like a historian historic it’s definitely historic oh bloody hell how old is that you need
That no I just fascinated to see what’s in my basket thank you for that oh dear everything looks dated I mean First Impressions it looks very very tired what is all that that’s somebody wants to throw roses on the bed oh for God’s sake isn’t that adorable and then
They go back in the drawer I guess why you used them okay well I’ll look forward to seeing you downstairs I’ll have lunch super thank you you’re welcome wow Jesus that’s freaky the owner’s bedroom is literally a meter away the place is so dated what a mess [ __ ] everything’s just cluttered what mess
Look at this a I mean seriously flaty hell piped with [ __ ] everywhere more decorations terrible right here have a sleep can sit wherever you prefer boom boom boom let’s get some food out you want to get some food out yeah in here Jesus Lisa let’s junk everywhere mhm yeah I know
Everywhere is the whole house packed like this of course it is why it’s crazy have you always been this bad it’s a new thing I’m coming at terms with right it’s just a but you do have a problem with it actually no I I I think I’ve
Actually gotten rid of a lot of things in the past couple years don’t have a problem with everything I’ve just seen in the last 10 minutes well oh well you go right let’s uh oh jeez um do you know how to S these how’d you pronounce that
S you’ve been here a long time you must lingo S A lot of people must point to what they want to order right or just pick up the last line how did you pronounce that uh conning Burger kops wow and how long’s this uh menu been running like this uh since the beginning
Oh 13 years ago stop seriously yes uh let’s start off with go for the sculps okay let’s do the beer batter sourkraut yeah let’s go for that um and throw the vegetarian mushroom ravioli in as well wonderful okay great I’ll keep a hold of the menu for now okay thank you sear it
In first whoa yeah almost lost it regroup regroup where is Missy I’ll bring it right out that’s Mr Ramsey’s first red pepper Blanc yes sir our sear diver scallops with a red pepper B Block wow thank you and scallops are normally round right yes they are we have beautiful sea scallops
I’m not sure why they cut it up today no nor am I oh well excellent okay thank you very much look like the dogs chewed them I mean seriously that’s rancid what’s up with that excuse me would you like me to give me any comments back to the sh comments yeah
Those [ __ ] thank you terrible we have Val take care of it for you who’s Val me I like the way you talk about yourself and the third person sear diver sky tastes like [ __ ] tastes like [ __ ] really wow okay any specific kind of [ __ ] or just no diarrhea
[ __ ] these here are the sauerkraut bak and are these edible flowers or not they are chrysanthemum they are mhm okay great thank you all right there there they are terrible I mean the food is so date is it’s extraordinary like a pair of camels bollocks this I have here is the mushroom cream
Del ton cream w i mean what a [ __ ] mess there she is [ __ ] out wow vow yes delicious I mean you kidding me no no I’m [ __ ] delicious seriously really good now the flowers I’m all about ah you had me going there for a whole second I thought it was all about the
Food I maybe next course Jonathan the flowers are absolutely delicious the flowers and this menu doesn’t change every decade it’s the same menu has been on for 13 years Jonathan doesn’t change much oh sorry I ask you a question Le always answers go on you Jonathan doesn’t change much Jes I’m sorry you
You answer Melissa’s question first then I’ll go back to Melissa you said this doesn’t change but once a decade and I said Jonathan doesn’t change much right um you’ve been here a long time you’ve seen the place uh in Decline um what’s the big issues here little disorganization um things unclear yeah
Nothing consistent yeah and you know one puts the other on edge and we get the brunt end of it Lisa is listening to every word you’re saying I I can barely hear you no no was just talking to M okay I’m sorry I leave no no do whatever you need to
Do um what’s the worst things she’ve ever done to you uh smack me on the back of the head in front of the customers seriously in front of the customer not hard but still uh demeaning yeah I say damn said there was UND seasoned over seasoned underseasoned really which
Everything wow um where’s Lisa I will grab her for you right away Mr Gordon and grab Jonathan too as well will you please I will yeah and anyone else in the kitchen please okay excuse me Lisa Jonathan yes can we meet up in front with Gordon that’s the most edible thing in
Here uh right um First Impressions I look outside historic in unfortunately you’ve misspelled that it’s prehistoric everything’s so dated I go up to the room and the room shoddy Jonathan do you not think it’s a bit weird that a my doors open adjacent to your bedroom but
Your wife’s clothes are in my closet was it I never thought of it that way but I guess that is it’s weird that was shocking you just served me one of the worst lunches I’ve ever eaten and it was that bad I started eating the edible flowers you can’t be
Proud of what you’ve just served me and charged me absolutely not absolutely not you’re correct you clearly have given up it tastes like it and it feels like it what do you think we should do clothes because your heart’s not in it and I think your head’s just in with the clouds
Embarrassing pretty [ __ ] awful it sucked caught me off guard completely I mean you knew he was coming I did really embarrassing I really thought we tried harder and I let you down I’m sorry you did let me down I’m really sorry I always try to tell you that we
Need to change things we need to make him sexier and you never want to listen to me I’ve always wanted to change and you always say I’m too random and it’s not I’m not random I’m trying to show you ideas and things that we can do differently it sucks he couldn’t have
Cooked worse than he did can you pull my ankle it hurts so much I’m never going to be able to walk tonight oh God don’t worry about it we’ll be fine we’ll figure something out doesn’t [ __ ] listen to me does he I feel so good I’m not really that upset I’m just
Crying because I want to right now I’ve heard rumors around town that the basement is known as a Swinger’s hangout and is used for late night parties so before dinner service I want to take a look at what’s downstairs wow look at this my God some really expensive stuff this is
Crazy I can’t believe how much stock there is here it’s like they’re spending the money in all the wrong places look at that this place goes on and on oh my God please shout before entering the mineral spa mineral spa oh my God this is like a dungeon dungeon for
Swingers tonight is crucial because I need to get my eyes on how Jonathan and Lisa are running the hotel since both of them seem to be on different pages can I uh get you beverages to start with we’re getting some wine okay I was I was thinking Cosmos but wine is
Great there’s so much stuff in it I’ve never seen a kitchen so cluttered it’s been worse believe it or not how come the food just sits there right at the moment our timing is really not at all good what are these for Jonathan those are little prems little cracker little
Piece of cheese prems I get to to get rid of please uh to get rid of yeah I trash oh you can’t serve that on a paper for customers to eat you can’t ask them to dip into a [ __ ] doily with a cracker and then a flour Yum Yum Yum Yum
It’s just no it’s a bit [ __ ] up Joy it’s not your place but it’s just a bit weird you okay yeah no I’m fine I’m okay when were the chickens roasted to days ago that’s the last of them why do we roast them two days in advance they’re
Delivered twice a week they’re cooked off the delivery day what kind of impression do you think you’re sending out to your customers when that chicken’s roasted 2 days before they come I I I I when do you think this chicken was roasted oh my goodness I hope it was
Today it was roasted 2 and 1 half days ago I am not happy to hear that at all that was going to be dry as a dog bone but anyway uh try to enjoy okay thanks I don’t feel well anymore thank you I will try they’ve been coming for 12 years you
Need to just seriously just focus on getting this night done and they sit there all schmuck I want to kick them out right now do you want us to take the food back I mean this is like so disappointing that you guys feel this way I thought we were friends and I I
Thought you would have maybe told us if you felt the food sucked that much you know it’s really gosh I feel I feel like I want to pass out right now [ __ ] now um so the lady you just talking to over there had no idea her chicken was
Roasted 2 and 1 half days ago it was roasted 2 and a half days ago yeah I didn’t know that okay fine I me it’s not my business with him I’m just I’m just God you two are so defensive there’s a thousand different ways to make speci
I’ve got nothing to do with I’m talking about the chicken me I’d love to find out the proper chicken I’m talking to you about the chicken yeah well we excuse Focus nothing resonates with you does it nothing it certainly does absolutely it all does what in the hell I just wanted to keep
It together tonight that’s all crazy are you like manic for the company I’m manic yes I am right now how’s it going guys uh something between shitty and awful what does it mean when you feels like an elephant sitting on your chest oh you don’t have
A heart you can have a heart attack are you hungry Gordon what is this that is bacon should be on a different shelf and this here that shouldn’t be thrown there either what’s that beer batter for the beer batter shrimp should be thrown out and this one let me just St that on
Top sure put it right on top what is all this that was bacon I no no that’s okay no why is it in your fridge like this I dropped it one shelf below instead of putting where it belonged I put it on the corner normally these things are pretty orderly
This is a complete cluster fck almost done let’s let’s get outside let’s get outside what is going on the whole operation is screwed the kitchen shut in the line disaster cross contaminated raw meat cooked meat [ __ ] everywhere and then the biggest asset where all the money is is downstairs in the wi Celler
Who’s maintaining standards here he is I cannot believe what you just done in there I really enjoy it you can’t enjoy that I swear to God I do that’s I I must be like cuckoo in the head or something well you need help maybe he does you need to wake up [ __ ]
Me I think we can do this I know we can do this yeah but not just you and you I want it to be you and I because you so don’t listen to me most of the time like when I tell you it’s time to come home
Jonathan it’s time to [ __ ] come to bed and you just say [ __ ] you well you know [ __ ] you now [ __ ] you Jonathan oh yeah I love you so much and you’re such a great guy but you suck as a business partner you really you suck thanks do
You want to recreate this you want to div I don’t want to get divorced you want to get divor no I don’t want to get divorced why has it always been your way I guess I’ve asked you know more than me apparently I don’t I’m as stupid as you
Think I am if not worse thank god let’s go in the back door [ __ ] me okay give me a drink I couldn’t get this down fast enough that looks pretty good all right nice [Laughter] cream it’s going to be okay thanks for being on the other side we appreciate it oh
Sorry that bourbon was really strong crap crying again it’s not really crying it’s just really in release it Lisa can have you and him together please sure I’m unconvinced and I’ve never met a couple so undeserving of my time and I think you Lisa you’re just faking
It I’m just trying to no trying to get through the night tonight no you’re acting the crocodile tears are there next minute is a laugh it’s self-preservation and it’s the only way for me to get through the day there’s no heart there’s no feeling of heart no
There’s not I love what I do no and what do you love drinking with your friends I don’t do much drinking I’m not the party girl he’s the party boy so there’s no parties way on after service downstairs in the basement with the customers not in the past like 10 years Jonathan
You’ve lost interest I’m a mess yeah you are so the first thing I want you both to do is to pack a bag I want you to get out of here start packing after sending Lisa and Jonathan away for the night I’m hoping they can start to realize the effects they are
Having on the Vienna but before they return I called a staff meeting morning good morning morning so I can get a better understanding of the damage that Lisa and Jonathan are doing um I didn’t get chance to meet you yet y yes I’m Jamie do the housekeeping
Here okay great let’s get one thing right I’m here to help having done my research I mean the one positive feedback I’ve had is about how good the staff are cuz I know you know just how bad things are and having witnessed that service last night uh I’m appalled is it
Always like that yes screaming yes can hear them in the dining room I’ve had tables that have asked um if everything was okay in the kitchen we can’t be expected to be professional all the time when they’re not professional after our shift they they’ll sit down by the table
And expect us to wait on them hand them drinks till midnight if we leave they get upset so guests stay here and they’re drinking downstairs in front of those guests sometimes with the guest see there’s no separation between business right yeah and personal when you’re sitting here entertaining your
Table she’ll find something wrong that you’re doing and she’ll come and point it out at you right in front of your table T she’s just rude she texts me sometimes really rude text messages like oh you forgot this or you forgot that or why didn’t you do this and why wasn’t
This time this is crazy another problem that we really have been having is we don’t have an actual payroll system there’s no payroll system and then he’ll say yeah I’ll get you one and he just never ask him for your salary we have to
Ask for have ask for check yeah I got I got 20 bucks right now that’s all I got right now here tomorrow morning I’ll see you they’re drip feeding your salaries my bank does not take the checks neither does mine when was the last time you had
A staff meeting and discussed this never never uh I’m sorry but I want to put an end to all this here’s what we’re going to do um they’re arriving any minute now and my message to them is if they’re not prepared to bring in a level of professionalism and understand those
Boundaries need to be met on a daily basis they’re going to lose the in and they’re going to lose you let be going to get them I let myself continue to be abused they need to know that it has to change and it can’t just be brushed off
Anymore uh I had a chat with the team they’re not in a good place and you’ve abused Them There Are No Boundaries they’re your staff and they need to be treated a certain way let’s go to Jamie first I’m really concerned about the abusive text that you send him why would
You send him an abusive test oh you would send me a picture like oh you forgot this or you didn’t do this right or you told me that you worked at a lot of other places and you knew how to clean and when the toilets aren’t cleaned and stuff it’s really important
But some of that stuff doesn’t work so it’s like I’m sitting there scrubbing and nothing’s coming up and you’ll be like well go do it again and it’s like I’m trying trying to do what I can none of these talented individuals get paid on time I want to know why they don’t get
Paid on time because I don’t have a payroll system in place right now well that’s a [ __ ] disgrace that is disgusting and then you want them waiting on you up until all hours of the early morning while they tidy up after your crap and then you can’t even be
Bothered to pay them on time it’s a it’s a mess no you are a mess I need to say something though that almost every single person here we’ve given them loans you’re lending the money to buy uniforms to work in your goddamn business right that’s absurd why
Why absurd to pay for a uniform the business should be providing the uniform well maybe we need to do that I never thought about it that way whose business is this I’ve tried to create here a place where people can come and and and relax and escape from their stressful lives
Escape from their stressful lives to hear you and Lisa scream at each other are you [ __ ] kidding me we don’t always scream at each other but when we do I’m that’s what smallest place is you live here so you’ve got no idea how many times you do it
The love affection and respect that they’ve shown you is extraordinary and the sad news is you both don’t deserve it I’m sorry I will change I just hope you you guys want to continue I just want to say thank you for your honesty uh loyalty uh there’s
Some other important people I want to introduce you to this morning uh thank you thank you thank you very much thank you you guys uh good morning ladies and gentlemen morning good morning uh So Lisa and Jonathan uh I’ve asked uh some ex- customers uh locals to come and give
You some feedback has anybody stayed there recently we did the room we stayed in it had tools and screws and instruction manuals so it’s not just for the air conditioners and stuff yeah that’s right you’re right Madam give us an insight to your experience please I do have to say
My husband ordered uh scallops and they were raw we returned them the decor was very outdated and it feels very cluttered you feel like you’re locked in the closet it’s just overwhelming when you’re trying to have a nice dinner I would never come back there if things don’t
Change okay what do you guys think about the uniforms it’s a bit much poor were kind of revealing our server was the nicest person but I think it takes a lot away from them it doesn’t need to be in your face the reputation locally is crucial what have you guys heard I’ve heard
That’s a Swinger’s H out I heard that as well when I had mentioned the Vienna they said that’s where the swingers go you eat downstairs and then you go upstairs is what I was told but you’ve heard this before stre we’ve heard it for 13 years
But is this due to your late night drinking and the party I don’t think so fact or not that’s how you’re living there but what I’m trying to say is that there are no boundaries it’s a Oasis down there that has got a Jacuzzi a massage table and if the word has gotten
Out around town and then you people misunderstood that room and that’s where it all started I’m just saying it either a business is or it’s your home there’s no there’s no crossover the mixed messages you’re sending is your own fault cuz you haven’t been clear I used to come to the restaurant
Probably every month or so and I can tell you have a lot of like passion for your heritage but it’s not in the food anymore if Gordon can help you take your heritage and the food and modernize it and you can progress with that I’ll come every Friday mark my words it’s a
Promise do you have anything to say both you to these guests thank thank you so much for your honesty and input and um really really appreciate it we’re going to be making some big changes to uh address many of the things you talked about the staff have been incredibly
Loyal they haven’t been treated the way they should have been treated I’m undecided about these two but I am committed to that team cuz I see what is at stake and the Jeopardy they face going forward now I got some something else important to sort out after leaving Jonathan Lisa I moved
Forward with my plans to help renovate the Inn I brought in smia Dave Foss to create a beverage program you just have a look in here I mean that one’s fantastic from the excessive infantry they weren’t using 03 oh that’s delicious my team worked up to the last
Minute transforming the many spaces at the Piana wow wow that is amazing holy smokes this is beautiful this is incredible Bravo the Vienna had no Organization for managing their day-to-day operations so I gave them the state-of-the-art system to help with all their hotel operational needs welcome to
The web res Pro system and this will help transform your business it will link up to the POS system and it will give you data like you’ve never had before fabulous you need to be organized from the infantri to the wage costs to the salaries to the PS systems to the
Checking in and the checkin out system and the good news guests can now book online so this should relieve a huge headache I could see that everyone was thrilled with the changes at the Vienna good have a good look round but as I watch Lisa where’s this stuff from I
Noticed she was dissatisfied with the renovations these are different chairs from the other ones aren’t they no I was just seeing if it was 100% cotton eggs is that a pull out no it doesn’t need to be a pull out and right now I’m worried where Lisa’s head is going into to
Relaunch this Evening good evening I can help you with your bags of first let’s get you checked in while it was time to relaunch the inn and restaurants a little more modern y we have an order I provided the staff with brand new uniforms that go with a new updated menu that includes wine
Pairing and beer flights first is going to be the Grateful then the second is going to be the pilzer are up here please get out of here Lisa off the line actually let’s turn this lamp on no light bulb oops excuse me see Jamie no light bulb in
There I just wanted to turn my light on don’t worry about it okay what who’s complaining about the light bulb oh just making sure that they have enough like I trying to turn it on then realized it later doesn’t matter doesn’t matter let’s focus on the big things are you
Always like this over little details like that I like to have things feel right and so I’m feeling extra like an extra need to make sure everything’s right that’s all Ot cler Ot probably whatever that means over the top well over the top I guess I don’t have
To be so over the top now do I you do not J what is wrong with her tonight do you think she’s going to go back to her old ways when I leave she might accidentally customer’s coming welcome while Lisa is nitpicking everything unnecessarily do you guys have the appetizer for table
Five oh sorry we didn’t give you that yet no you didn’t t no no Jonathan oh [ __ ] is lost in the kitchen and service is starting to suffer what table number is this please that is table number 11 and waiting on the two flank steaks with
It and where’s the flank steak are they coming uh moments moments uh minutes who’s cooking the flank steak come on guys we can do one four top at the same time yes yes I designed the menu around the size of the kitchen and the speed of both you working together
Okay come back for the flank what the hell is this look at me both you both of you cut the [ __ ] okay look at me you’re more capable of doing four [ __ ] main courses at the same time especially when there’s two of you and one of those main
Courses is the same dish we got to talk to each other but I’m not going to start sending one dish at a time from a four top serious doesn’t matter it doesn’t matter at all Jonathan but look at me hey look at me I need some [ __ ] effort from you a
Little bit I need a little bit of respect and a little bit of effort from you okay yeah and look at me you’re the man holding this [ __ ] thing together got it and if you go down the whole [ __ ] place is going to go down so I
Need you step up okay I need need to talk a little bit and I want four main courses at the same [ __ ] time and Jonathan you can get your mind set round four main courses at the same [ __ ] time understand we’re serving one table at a time and we’re going to complete
That table yes four main courses three main courses five main courses we going talk together yes goes with what the two soups what’s coming next it’s going to be uh sausage two carrot soups and a fried cheese good for table seven okay so we’re talking now yep good carrot
Thank you very much we have your flank steaks your wine is coming right away okay your sausage you guys are all sharing right I think the New Vienna will definitely attract a younger crowd oh my God so beautiful I’m super excited about the new changes and I hope they’ll last I I really
Do uh right we’ve had ups and downs but tonight is a prime example of how good and how profitable this business can be customers loving the food they love the decor I’m leaving you with all the tools to get this place back to where you
Wanted to go I do want to ask you one thing sure is there anything that’s happened this week that you’re not happy with yes I had expected the bloomen Z to be done not the coning but I was it was the room I didn’t expect and the room
That we’ve done is amazing still has problems can I just tell you something really important this is not a makeover show I know that yeah but you’re complaining about I wasn’t saying I didn’t love that room it’d be a great shame for you to sound ungrateful oh I’m
Not ungrateful I am just so shock defitely the new management system to Dave you got no idea com across wrong if you think that I’m being ungrateful cuz I’m really not it sounds like that no not at all I can’t come in a w a magic
Wand and transform 15 bedrooms and put a brand new kitchen you now know what needs to happen I do but I need to tell you something that you’re not going to like I arranged for a new stove you did to come and then when I got the engineer
To come and Survey the place unfortunately he had to leave yeah because he was going to shut the place down there there’s practices that are taking place in there that aren’t appropriate you’re saying the gas systems or the whole setup underneath there nothing’s been changed in 13 years
And it’s on the verge of running legally okay mhm listen I came here to help but you need to help yourselves and you need to dig deep and stick together okay thank you thank you good luck okay thank you Gordon okay good night thank you I’ll feed his safe traveling man that’s hard
Work soon after I left Lisa and Jonathan reverted to the old Vienna this is something that belongs here that came with the house what are you doing you’re insane by changing the decor and bringing back the original menu it’s worse than it was it looks horrible they
Chose not to take my advice about running the in properly listen to me about what should be going on in the kitchen and as a result their reputation in town Remains the Same I’m checking in to Historic brick hotel in Newtown Pennsylvania where I meet an overbearing owner who has run her business into the ground no no no no no no no no no no and what was once a proud Landmark are they bullet holes in the wall That’s MO is now suffering from
Adct this place is disgusting the road ahead is not going to be easy for me I try to get through to the owner who’s totally oblivious 30 mil north of Philadelphia lies the burough of Newtown Pennsylvania home to this historic brick Hotel owner Veranda qua a former therapist bought the property in 2006 with her son CJ who serves as a silent partner in their business we bought the brick Hotel because it was an investment
Opportunity when we first purchased the place we were told that it was going to be a sort of a hand off it’ll run itself you just have to watch it of course we had no idea zero idea what this business is about I always said to my son maybe this
Year we’ll make a profit maybe this year we’ll make a profit and it never happened she used to be in Family Therapy so patients comes with that job and I’ve seen her have a short fuse where she wouldn’t do that um before we B the place when I came here here blew
My mind away that you’re still putting in money so I cut out a lot of stuff here and it really annoyed and irritated people and they basically started the dislike verar plan it has been a bit of a dictatorship here with vendar you know it’s either
Her way or not her way no no no no no no no no no no no vendar is a control freak she is involved in everything she will not release or relinquish control ever here has the ball you want me to put it in she’s not a people person she has no
People skills she just screams out demands and she’s very rude at times Paul French onion on here now there is such a turnover with sta that I don’t even know their names in 8 months I’ve probably seen over 50 people go some people come in for one shift and they
Listen to her for five minutes and they roll right out the door I wish I had two clones of me and believe me this place would be hopping I feel the brick might have become like the laughing stock of new town so the reputation around town is
That you know No Nonsense they call me the crazy lady which is fine to me you know what if I’m crazy because I’m trying to save the business so be it I think we’re at that point where this is really our last chance if we don’t figure something out it’s either sell it
Get rid of it because we can’t sustain It before I came to town I heard the brick Hotel had a high turnover rate so I had my team reach out to former employees so I can get some information before checking in uh first of all good morning good morning I’ve never met such a large team of EX employees uh small
Showing this is a small showing oh yeah what there’s more there’s a lot hundreds hundreds hundred I would say hundred um how much turnover is there with staff when I left vindo had been through almost 50 managers 15 50 50 50 managers 50 and the biggest problem with the place is what
Vindar she’s been cool to people I watched her and she’s she’s mean and she can be a bully and I’ve seen her reduce people to tears wow that’s terrible you know there’s so much neglect between not only the staff her managers but her customers as well seriously I couldn’t take it anymore I
Worked the holiday season and it was kind of like the last straw for me and what made you quit I worked all of those parties through the whole month of December I was lucky to receive some payback like in February with your tips yeah she’ll cut you a check in 6 weeks
When she feels like it she wouldn’t let you go pick up your paycheck she called the cops on you you said she called the cops on you oh all the time numerous times seriously called the Poli because you wanted your money yes you’re threatening her seriously I mean it
Sounds like a dictatorship as opposed to a boss that’s there to support people loved it there it was very Homey the opposite of now all the locals came we had a booming Hotel business wow it was such a great place and then the quality just steadily went downhill and I think
She had a complete lack of respect for the staff and didn’t understand that your staff is a huge asset what a mess can I ask you a question please have you met her oh no at least I just arrived seriously FL think you are in for a treat I was
Curious just by the way you were speaking because I thought he hasn’t met her yet no no no so calling the cops you know High staff turnover um standards dropping I haven’t got much confidence however I’m going to tackle it head on you don’t look very optimistic do
You I thank you wish me luck thank you take Care wow look at the size of this place oh dear what happened there damn when did that happen you know it’s been here since I’ve been here oh really hi I’m Maran this my good to see I get a bit nervous when I check into Hotel the windows are
Smashed um anyway how are you I’m good thank you I’m happy to be here are they bullet holes in the wall oh you know they might very well be I’m not sure if they are we’re 250 years old so 250 years old mhm uh what’s wrong with the
Place I think it’s a beautiful place but I think it really just just need some upgrading and uh which parts betiful help me selling out the entrance with the smash Windows well I think it could be beautiful it’s been neglected for a while what happened here oh oh my D oh
My that looks much better wow dear oh dear I don’t know if R not going to be too happy you just ripped the wallpaper done that was fantastic what time is the other calling in she might be here I can check I’d love to meet her oh he’s bringing vendor up vendor
Hi how are you good how are you yeah very well a little nervous the smashed glass what happened there it’s been there since before I bought it yeah how long we had the hotel 10 years 10 years and you didn’t think about replacing it first impressions custom walking through
The door it’s it’s original have you been drinking you look like I drink did you run a hotel before you bought this 10 years ago yeah never never now what did you do therapist for children I did that for 20 years that was my practice wow okay uh 2011 I’ll
See you uh shortly I’m going to go and check in and uh unpack okay place is filthy woman in the [ __ ] Maran I need a rag uh napkin or housekeeping please oh my what is that oh oh Jesus let me get housekeeping for you housekeeping call fire brigade hello hello are you the
Housekeeper I’m not I’m looking for I’m I’m Caitlyn Caitlyn please meet you so my hands are dirty so I’m just going to shake hands I don’t want to shake hands L that sure no when was the last time this place was cleaned there’s dust and [ __ ] everywhere uh TOA is here every day
Uh so I would assume Right cleaning I mean under here look I’m not talking about a couple of weeks of dust I’m talking years and behind here as well look hia hi oh jeez how are you oh hi are you good yes I’m fine fine right what do you do housekeeping stop which
House this house come over look at the mess down there what’s that what’s that Fab Fab let’s get the place clean fabulous let’s just have a little test here look at that look at that do you have a program that you clean floor by floor a
Program no no uh where is my room to what is that your room no what’s that up there who sits here is it a [ __ ] tea party for rats or Stuart Little in for dinner tonight what the [ __ ] is that oh what is it like pet
Corner we drop our cats off for dinner here who Jesus man who does this you care to join me come on go forward come on let’s let’s sit the let’s talk about your cleaning habit take I think I can fit right there no no I my my butt’s way bigger than yours
Take a seat may we have some menus please oh sure yeah absolutely so what in the [ __ ] is going On I actually say something about that but you know you comfy absolutely not no all jokes aart forget the mice party Tea Party St Littles [ __ ] hang out what is the biggest problems here cuz I’m things like this the mold the the mold who who
Who we got rid of the Dust what do you mean the mold where’s the mold oh right yes take me to the mold okay thank you let’s start this way but where let’s go this way first mold I guess it starts I don’t know exactly where it comes but it comes from
Somewhere on the shower curtains I asked her can we change it is do you tell the own to change is out yes sir and any response she’ll get to it oh look at this look at that come over is there mold that is mold yes I said that that’s
Mold see it mhm bloody how when was all the linen last changed look at the color of this how much sweat is on there oh man oh look at the color of that so that’s what that is sweat that’s sweat and then is that a is that a tube television how
Old have you ever heard of a flat screen yeah I got five you’ve got five flat screens at my house what a mess what’s that in there what a empty box of tights silk Perfections Jesus does the owner ever come into these rooms since I’ve been here I
Probably seen her here maybe once once upon a time these were white right you see these look at the color of them how gray and dirty God they stink oh you can tell this supped have been white oh man I was worried about your eyes for a second there where’s my room please
2011 please tell me it’s not worse than this one 2011 bloody hell what a mess dust everywhere and all this what is this terrible girl how you doing found all the nasty no I thought that the curtains were gold no for real they were supposed to be white oh my goodness I am
Appalled then just Underneath It All right now it’s pretty obvious that the owner doesn’t even put as scent back into this room even into the hotel but when an owner can’t be bothered to change a smash window in reception I don’t hold much hope for the rest of the
Hotel and look at that up there what’s that checkout time 11:00 a.m. yeah I’ll check out way before that my Love hi nice to meet you I’m Tammy Gordon good to see you good to meet you um and your sales and event din at The Brick rumors has it you do a lot of events do a lot of events W how many a week on average about 350 a year it
Sounds like this is the oxygen that’s keeping this place alive unfortunately that’s the truth wow what other problems are there help me uh Staffing is terrible why are there so many staff going through the door what is it um or randar is firing them often I’ll come in
On Monday and see who didn’t make it through the weekend which is very tough to work for the bottom line is the problem is the owner yes there’s nobody else here here starts at the top I appreciate you honesty well we appreciate you being here after learning the hotel’s revenue is strictly from
Events I want to see how bad the food really is seasonal local fresh I ordered a couple of items the French Indian soup which was tasteless that’s so bad terrible so I opted for something with a little more Flavor that tastes better then I ordered something I’ve never heard of before a cauliflower steak which by name I should have known better that is a mess who put on the menu binda and a crab sandwich which maybe I would expect to be Frozen but not from a can Product of China
Fresh mm-m seriously are we done is there did you’ve got your burger still do you know what cancel it absolutely cuz if it’s coming from the same kitchen forget it yeah tell the chef I travel light and I haven’t got that many [ __ ] pairs of knickers thank you
Oh my gosh oh my gosh he’s freaking out he’s freaking out cancel everything else no more no more he’s said Enough uh take me to the kitchen introduce me to the team place is huge kitchen is massive uh so where’s the chef hello Miss I’m not the chef you’re not the chef you nice to meet you are a chef though you got a jacket on yes sir that’s how Chef tend to dress
Mao good to meet you too and this is Barry sex Barry so you’re the chef I’m not the chef no you’re the chef a chef but not the chef a chef there’s two of them there’s two of them the other ones are where’s the head chef well we have
Both of them in charge no such thing your set of rules your set of rules doesn’t benefit the customers I’ll come back to the food in a minute I’m in shock before I got here I met a dozen of your ex employees okay I couldn’t believe the amount of staff that have
Left this building in the last 2 years why are you going through so many staff I don’t know you don’t know I think I hire people and uh oh so it’s them not good enough for you yes when you have a young member of staff that is owed money and they won’t
Leave the bill until you pay them and you call the police on them what kind of business are you running here who said that are you saying now that they’re lying please I don’t know are you saying they’re lying simple yes or no I cannot tell people it’s inaccurate though I do
It’s inaccurate yes I have witnessed vendar called the cops on a number of people she has a close relationship with the New Town Police Department do you care about this hotel it’s not funny I mean I I am not here to laugh let’s get that right let’s move on to my reception when
I walked in and there’s dust and [ __ ] everywhere when I say dust I’m talking dust that’s been embedded for years and there’s mold on the carpet I’m a little bit lost of words I ever sat down in the restaurant and had dinner no right top of your menu it’s
Fresh seasonal local it’s can food I’m not a chef and I don’t know all these things what’s wrong you’re feeling sick no I need to take something out of the oven sh you take it out the oven what is this tomorrow’s chicken I see you
Laugh what is this a game you have to [ __ ] wake Up hi hiy guys how are you excited yes we’re checking in no problem bye-bye hey how are you Hi how are you nice to meet you first name is I’m Jessica Jessica good to see you I heard you had a great time today great time
Not but uh yeah let’s wait and see uh who’s that that is CJ that is Rand our son oh hi CJ yes I’m one of the co-owners as well good to meet you how many times a week you’re here I’m here right now probably less than once a
Month even I’ve got another job that I pretty much fulltime what did you do uh manage it it wow why did you buy this why did we buy this it was an investment opportunity when we first got into it we’re told it was TurnKey hands off so
That was 10 years ago yes have you seen any return on that yet zero zero when do you think it’s coming well I have been talking about that quite a bit over the last six months because uh it’s getting difficult to keep putting money in wow in your
Mind forget him what’s wrong with the place I’m very sorry cuz I know this is your mom but I can’t I can’t deal with how she treats me it’s like when we don’t need her here she’s here and she’s on me about the smallest things
Wow do you have one foot in their camp or one foot in your mother’s Camp um I’m split between the two I’ve actually had employees tell me why aren’t you around more because you’re Pleasant to deal with how’s this going to get turned around if she’s still micromanaging and
Dictating to everybody about how this place should be run she says if she’s not here it’s things will fall apart and it won’t get done that sounds right here’s customers hi guys how are you good evening how are you welcome how you well you guys have a reservation
Yeah Weinstein sorry about the smash window and the crabs from China crabs from China okay you to follow me no I don’t go to China for crap Gentlemen I have one order for you it’s just a first course on the first table it’s just two soup of the days thank You okay who’s next I got all the soups all right first thing is this it’s a apple pear no blue cheese and a eggplant stack where’s the Apple peir can we get this out why is she doing this is she always on the hot plate she is she’s
Never quiet which ones are done can you guys take those down is this done no I’ve taken my stuff down that’s done yeah wow it’s a little Agra guys waiting on the EG it’s coming ver it’s coming we’re working it hard we making us nervous oh my goodness Carly
Carly what I’m coming what is that put this here take this this is yours no that is my New York STP this is craziness who’s doing the cauliflower are you cooking the cauliflower now yes I know I swear to God can you flip this and what she doing cooking I have
No idea did she normally cook yeah this is crazy absolute crazy what a mess wheels are stuck was just sliding on the [ __ ] grease oh God that is gross Renda you got 2 seconds sure just stand behind there will you oh my goodness just no please stand behind there I’m I’m what is
This may IO you guys just cleaned this is this from today I don’t even know what’s back there vindor what when was that cleaned it’s they just cleaned it two days ago they got spilled everything there come here I know hand on heart that is not from yesterday that is not from yesterday
What’s that up there seriously watch your eyes watch your eyes who cleans this [ __ ] Who is it since I’ve been here no one’s cleaned it since you’ve been here no one’s cleaned it I appreciate your honesty Miranda yeah there since he’s been here he’s never cleaned it this place is disgusting and this Gordon I don’t come and do this you
Don’t want I trust them that they would killan that they you you guys cleaned the floor the other day didn’t you we cleaned the line the other day we sweep the line you said you guys took out I never said that I never stop you’re just trying to make
Excuses yes you are aren’t you embarrassed very at least you Tau the [ __ ] truth the owner’s in denial that has been pulled out for [ __ ] months it wasn’t pulled out what a [ __ ] mess what is this bloody hell holy crap put in there oh my God what in the [ __ ] is
That oh my God what in the [ __ ] is that that’s grease from the hood can you stop lying that was not cleaned yesterday I’m telling you this is grease from the hood but they haven’t cleaned it do you have any idea idea what happen if that caught
Fire why not now do you have any idea if that caught fire I do what are you doing you stop caring no that’s not true I mean I that’s the sign of an owner that cares I want an answer I’m going upstairs by the time I come down I want an
Answer CJ is he gone I don’t know where he went Jesus oh my God right I’m unconvinced that this place is clean so I want to run a quick bacteria test it looks disgusting and I don’t think these vents have been clean for years time until did you talk to Ramsey
No he came down down here looking for you and she goes now 10 to 20 is deemed as sort of clean respectful anything over 30 is unhygienic dangerous and this is Reading [ __ ] 573 come in you were looking for me uh sit down what is that this is a very simple hygiene test best anything above 30 is in the danger zone okay 573 from the air conditioning unit I don’t have an answer for that sorry that’s CJ
573 let’s do another one how long’s this chair been here I believe since we bought the place have you seen the stains on it see the stains there yeah let’s see what that says did you ever stay here uh no I’ve never stayed here you’ve never stayed here in 10 years no
Wow so you bought a hotel you invested in it with Mom and you’ve never stayed here I’m amazed 446 and you’ve got no idea it’s like this what’s the bathrooms like my god do you know the shs have got mold on them no I did not your housekeeper
Pointed it out those hairs there at this rate I really should be wearing gloves oh dear a shaller Cut what 5,680 what in the [ __ ] seriously I I don’t have an answer for that at all 5,680 that is the volume of live bacteria I’m going to wash my hands [ __ ] hell 5,000 what in the hell’s going on I’m going to go and just check 301 sorry distur are you well I’m so
Sorry do you mind list we got some issues downstairs and found some pretty horrific stuff I know you get ready for bed I’m sorry that’s okay I honestly didn’t think they were going to put anyone in here today [ __ ] I’m right look inside that’s mold underneath no you did
Not did no you did not really that is disgusting and I did a bacteria test I’ve been doing them all day on my shower curtain was mold I just took a shower [ __ ] we just give me 2 minutes okay oh my God what a joke this is insane I’m done let’s go come on let’s go oh no oh my God leave your back there make your way down to the front please leave the phone it’s not important customers are way more important need the phone alarm customer out customer out let’s go out
Barry drop what you’re doing go off the premise please we’re not going to be serving this anyway quick let’s go you got to move fast on now let’s go everybody stand at the front just wait two seconds is everyone out this isn’t the drill oh my God first of all I just
Want to apologize there’s no fire more importantly over the last 3 hours all I’ve done is a bacteria test oh my God I want to apologize to all of you but I want to stop right now while I try endlessly to get through the owner who is totally oblivious is that
The owner this is the owner we all ate here we were all playing on stay here and you’re smiling like a smirk on your face what I’m not going to do is just allow this lady to laugh at me you guys to pay good money and eat and I’m
Certainly not letting paying guests stay to sleep here I’m done my team will assist you getting yourself out of there relax there is no fire but we are not going to continue I want to stop right now and shut this place down oh my God oh my God I’m so
Sorry I need you now thank You when are you going to get real when are you going to stop close the [ __ ] door and take a good look at yourself in the mirror if I say anything it’s not believed so what’s the Point what do you mean it’s not believed what
Is wrong with you what I can what is wrong with you what is wrong with you there’s nothing wrong with me it’s just after 10 years I’m here every single day they don’t like me and they insult me and they disrespect me every second they work here they steal from me they’re on
Their cell phones for 4 hours a day you’re disrespecting every member of staff you’re blaming everybody for what you’ve created somewhere you switch off and ignored all the problems and took it out on the staff is that’s what they’re telling you yes that’s what they’re telling me right now I’m going to tell
You something you’ve never heard before you’re out your Depth last night after shutting down the hotel and seeing Veranda had no communic ation with employees I organized a staff meeting anyone down there but Veranda was nowhere to be found there you are there we looking for you they said that you’d run away no I’m not running away
I you don’t want to meet in front of the staff why not my biggest problem is that you have shut down and you refuse to let anybody in I walked through the way door people steal from me every single day and so you had some incidents with some bad
Staff years ago and then you think everybody that comes through your door is is is is exactly the same no they’re not it’s not about a one-onone anymore you can’t just focus on one individual and you’ve done that brilliantly in the previous career running a team managing a hotel is completely different right
Okay we need to get the team back on side and they need to believe in you and you need to believe in them it’s a two way thing well it’s a process too it is a process yeah but if you don’t walk back through those doors and face the
Music with me then I’m going to go as well because I can’t do this without you I I don’t know how let me show you How uh well first of all um thanks for coming in early this morning um um listen this is hard there seems to be a massive conflict how do we get the trust back in the room what would you like to see change we just did a fun andal last week
90 people and there was two servers zero busers zero bartender well of course it’s a money issue it’s a budget issue so I took it over that is why we we we had a schedule on Monday for the cooks we come back Tuesday the schedule’s completely changed you do the schedule
But there should be the Chef’s job you need to be responsible for your own departments like Macy’s responsible for the kitchen Tammy’s responsible for the events you have to offload the work from you and give them the responsibility guess that’s a mistake when was the last
Time you had a meeting we had a service staff meeting in here that we get yelled at and it just gets hostile and people get up and me included and walk out and it just doesn’t yeah help anything let’s stop there we not not this is why this
Is why no wants to no one ever says you want manager get your minut but you must understand now that’s the wrong way to handle things there seems to be a really bad vibe in the room that we can’t shake off but if you want to clear the air
People need to turn their phones off when they walk in and clock in leave about I have said that million times please do not bring your cell phones in here and invariably I come in at 2:00 I see you guys outside on your cell phones
That is aak C never see me on my cell phone you okay fine I mean you know maybe you’re not doing it but other people are doing it why is there so much distrust in this building it’s the people stealing from me drinking on the job doing shots over
Here that’s not now we’re talking as if today yes but there is I mean you know these guys aren’t taking shots but what I’m trying to say you’re you’re accusing them of somebody else’s bad practices what you need to stop doing is blaming them for the past can you trust your team
Yes tell them that okay I’ll try please but I can’t I can promise I can only try look at that smile that will go a long way we all know it’s not going to change overnight surprise us so we need to embrace that process and we need to
Install confidence I’m open to the change that he wants me to follow if that’s what’s going to make this place a success I feel like the St meeting was a step in the right direction vandar seems to be coming around but I want to make sure sure she is 100% committed morning
Uh thanks so much for coming I really need to talk to CJ privately because he’s the one person who can help get through to her uh CJ I’m going to be honest I’m going to be up front I’m not dealing with a hotelier um I’m dealing with your
Mom um and I’m sure she holds a special place in your heart but unfortunately she’s running around like a dictator and she’s not not letting any of the staff breathe she’s stifling the business I’ve had conversations with her about a few things similarly I’ve told her um the
Way we were brought up and raised in India that tone in conversation doesn’t work here and uh she struggled to be very honest adapting to that part of it um you adapted brilliantly comeing to this country but she’s one tough cookie you know that yeah she is nitpicking the
Staff and then she’s not giving any of them responsibility she needs to be left hands on okay and more supportive no I know I know this is crazy mid 60s she shouldn’t be running around like this no she was very honest with me last week she told
Me I want to spend more time with the kids and my time is running out and I haven’t heard her say that ever right but she needs to let go okay so how can I help I need a commitment from you got to be there to support it we need to get
Rid of that stubborn us from your mom and make her understand that this business can be fruitful she just has to step back okay we can’t continue like this is do or die and we need to step up okay all right I’m going to have a talk
With her today please we got one more shot at This after spending time with CJ he clearly sees the issues his mother has and I have asked him to reinforce the changes she needs to make what we should talk about is how do you let go the responsibility is Shifting which means you don’t run around doing things if
It’s Mao’s kitchen if you’re making that decision it’s not your problem to deal with let Tammy and the kitchen Chef do everything the kit I I had learned it the hard way my job I I was working 70 hours a week mother yeah I know but when
I got the team in place and I stepped away I only get involved when there’s an escalation okay all right I mean you know I can do that and you know what let’s see what happens with Veranda on the right track the next order of business is starting
The renovation process the brick Hotel needed drastic changes so my team worked through the night to get the hotel ready for relaunch welcome to the new brick in wow oh my wow oh wow beautiful oh my goodness it’s amazing this is it [Applause] is would you like to come up and see my
Room yes Yes wow oh my god wow oh my gosh I’m about to take a nap I’m taking a nap I think I might have to come check it out everything about these rooms are amazing wow I’m excited to come to work in clean come on jump on that come on jump down
My you’ll do it after oh my goodness very nice thank you so much you’re welcome after updating the brick hotel with a modern look I give them a classic menu that is perfect for the town and can better accommodate catering for the large scale events that take place at the
Hotel hi good evening welcome to the brick hotel as for the relaunch I invited the locals not only to dine at The Brick how are the first couple bites of everything oh fantastic these are the best gols I’ve ever actually had in my life but to tour the renovated rooms as
Well my look at this oh my god look how nice this is while on the hotel side everything has been well received the kitchen is running smoother than ever me balls arini Sprouts Che yes one time 86 musle Sprouts yeah 86 brussel sprouts please 86 a good sign thank you and with CJ
Having a presence R out brussel sprouts should I go get them no no what do you mean go get them he’s able to prevent his mother from slipping back into her old habits it’s okay let it go you said it’s a good sign a good sign yes now she
Can focus on her duties as an owner looks fantastic C was are happy yes yes first of all it’s so nice to see you smile yes you had to walk around this town with your head up high well I apologize for the difficulty I gave you initially okay and
The only thing I want to see you do is from time to time come in here and walk around like you did all night tonight with charm and Grace I’ve told them that you are banned from behind that line okay car all right I promise you all
This stuff will happen promise me yes big promise I’m not a person who expresses Joy or in know you know jumping up and down and things like that but it’s really really wonderful it’s given us a lot of oxygen for a second life best wishes Take Care thank you wow what a Week after leaving the the reputation of the hotel was on the men CJ became a more visible owner and Veranda stayed true to her word in trusting her staff to do their jobs and her employee turnover is at an all-time low with these changes in place the
Brick is well on its way to being what it once Was
