i cant believe they had cher in this one O: !!!
Season 2, Episode 1
Meson de Mesilla is a Tuscan-style hotel in New Mexico. Owner and former child-star Cali Szczawinski bought the hotel so that she could perform Cher songs every night to a captive audience.
Season 2, Episode 2
Gordon checks in to the Monticello Hotel in Longview, Washington, which is owned by Phillip Lovingfoss. He’s a wealthy individual with a fleet of classic cars, an array of diamond rings, and an apparent drinking problem.
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Last season I thought I’d seen America’s worst hotels it’s like being in Danny DeVito’s house but I was wrong this looks like aing prison this season gets much holy much I’m 16 there a ghost in it worse why would I want to stay in here I dances once again I’m staying in
America’s worst hotels it’s like a mosa of seeing so you don’t have to how would you describe the owners borderline sociopath Hotel owner jail definitely smells of a business that’s run by Stoners I’ve been running my ass off for three [ __ ] days it’s like dumber and dum and dumbest you’re a [ __ ]
Disgrace Fu off it’s all coming up bur the building down this season on Hotel H tonight I check into a New Mexico hotel where the guests are driven Away by the owner who thinks you share I’m like an audio Mirage if I do a share tune you’re going to think you’re here
And share time you find no way I’ve got to find a way to save a sinking hotel with Dreadful entertainment I would pay you 100 bucks not to sink awful food it’s like the cat sh over my plane and a general manager who can’t be trusted does the general manager badmouth the
Owner behind her back yes what an untrustworthy backstabbing son of a [ __ ] you are The 14 bedroom maon de msia is a small boutique hotel located in the Border Town of Las Cruses New Mexico it should would be a wonderful Southwestern Oasis but the few guests that visit the hotel are in for an unpleasant surprise owner Cy shinsky purchased the former bed and
Breakfast in 2006 and completely remodeled it putting her own distinctive taste and style into every aspect from the food to the Furnishings to me it’s very European it’s very Tuscan in nature maybe that’s the Venetian plaster but I didn’t really pick a style as much as I
Just picked out things that I liked and one thing Kelly likes a lot is beige the bedrooms of beige with beig Ag and a little beige the walls are freaky it looks like it’s trying to be marble but it’s plastic I do not believe the customer is always right definitely not
A place that I would feel comfortable staying sometimes they’re wrong that well M pregnant she wanted to make sure it was well you know the more you cook it the less waver will have how’s that chicken porm tender salad going Callie made the menu we only serve Tuscan food
I don’t even know if Callie’s ever been to Italy 86 petta told you guys forever that was an awful recipe but it may not be the bad food or the decor that’s keeping guest away my mother was a bartender and she would have me sing to people and they
Paid attention to me and they liked me I live for Applause Kelly tried to make it as a professional singer but when her career started she found her own personal concert venue I bought the hotel to sing the audience members really like me a lot unlik an an audio
Mirage you if if I do a share you’re going to think you’re here and share if you’re not looking at me you think I am Share I find no way I take back those on that HT you and You we get a lot of telephone calls it’s Callie singing tonight well then that kind of means they like I think I surprise them quite a bit cuz they just don’t expect Give me just a second here after that song I need a little drink too two months ago Kelly hired local restur Zan Steinberg as her new general manager ladies how are we who’s Che who’s checking in xan’s wife Mitsy has been working with C since the hotel opened in
The beginning my husband xan and C’s relationship was very good has it deteriorated a bunch where are the keys how how can I get anything done if that bastard won’t put [ __ ] back Dan is the biggest problem here right now and that’s unfortunate because I brought him
On to help me with what I thought the biggest problem was was we don’t have enough customers some kind of general manager he is Callie should be fired for being a poor operator and digging this thing into a hole with ownership and management not on the same page the
Guests are the ones that suffer how is everything here we’re basically ready to get our food to go cuz we waited so long okay let me take care of that call believe Lees that the customers have a place in her hotel but Callie’s at the
Tippy top of that pyramid I do not enjoy going up to tables and having something wrong at every [ __ ] table I go to I don’t like it at all hotel bookings have fallen into an alltime low and for much of the year not one of the 14 bedrooms has a guest in if
Things don’t change fast the hotel will be forced to close someone needs to be able to tell me what it is I’m doing wrong everything that I have is tied up into the hotel I need Gordon’s help badly my first time in New Mexico I’m in Las crues in the Southwest desert and
Look at it I mean absolutely stunning on the way to the maon de Mia now this is a small boutique hotel possibly the perfect getaway you have arrived at your destination you’re kidding me I mean this is a joke you’ve arrived and not yeah I’m going to [ __ ] part of sand
Turn around when possible this is crazy doesn’t make sense you have arrived at your destination is that it there turn around you’d think they have a decent sign on there wouldn’t you looks like a prison finally hello hello welcome to my S msia good to see you so whose favorite color
Is beige well Cali was The Decorator Cali is the cie is the owner the owner right this is our cleaning agreement if you could read and sign it please cleaning agreement yes just so you don’t I’m not coming for a job or so you don’t damage our property this is a damage
Your property yes the is very concerned about the Venetian plaster the owner is very concerned about the Venetian plaster and she wants me to sign a waiver yes sir that said I won’t damage it yes sir does everyone have to sign these everyone yes why would I sign a
Waiver I’m not sure why you’d want to sign a waiver no sir I’m not going to sign that by the way welcome good to see you what a first impression I don’t believe that there needs to be a waiver I just do what I’m told you put all
These things on there it doesn’t look like New Mexico to me it sure doesn’t maybe Italian uh well I have two rests in Italy and my rests haven’t got pictures of New Mexico bloody hell let’s go up to the room do I have to sign a w
To walk on the carpet No Sir look that was not me looks like someone’s pooped on my wall oh got a little fireplace a fireplace that’s exactly what you need in the middle of a [ __ ] desert do you have any alternate rooms I’d love to move if it was less B
All the rooms are going to be the same oh [ __ ] well thank you I’m going to P you going to leave me alone on my own in my room do I need to sign a waiver no sir no nice to meet you by the way nice to meet you too Gordon thank
You this room is so Bland it looks more like an airport hotel than a fun weekend getaway in the heart of New Mexico I can’t wait to meet the woman behind this hello hi welcome to the sign Gordon and call Callie good to see you good to see
You too um I thought that you’d be wearing in beige with a lady that’s in love with beige everywhere I do like beige my favorite color is beige but I think beige goes with a lot of things I didn’t sign the waiver sending that message out to every customer coming in
Here is not a good sign to begin with well it’s $7.50 a square foot to replace the Venetian plaster so it can be a lot if someone does some damage why don’t you um show me around I would love to show you Around this is the main dining room how many seat you go in here 89 what you have a stair it’s a stage where I per oh wow amazing and percussionist guitarists no I actually right now I sing to tracks so you have like a backing track and you
Sing over there yes yes I do okay wow wow wow and this is the bar this is the bar over there we have another stage I usually sing in here on Friday’s okay and who else performs here no one else no wow wow wow and then through here
Seriously what’s all that [ __ ] in the pool well that’s from the pool cleaner who was supposed to be here this morning it’s a little bit late is it busy the pool no it’s not very SAR to people use mind you I suppose it’s like going for a
Swim in a prison Jesus Christ what’s on the back there that was for entertainment my God three stages I sing everywhere in the hotel I love to sing period three stages I hope there’s no stage in the kitchen hello Hi how are you good Sarah Sarah Angel Sarah nice to see you
Likewise where you from I’m from New Mexico oh nice I am excellent is the cuisine uh New Mexican no there’s nothing here that’s new Mexican at all no this is all very U confusing I’m looking forward to tasting the food later anyway whatever it is let’s catch
Up with the B shall we nice to meet you nice to meet you too I like to cook Southwestern Cuisine like I don’t know why we have Tuscan food as the owner in your mind what’s wrong with the place well we don’t have enough customers and you’ve had it now
Since 2006 how much did it cost 1.2 million wow and that’s what I purchased it for how much did you spend convering it another 1.2 2 and a half million bloody how I shut down for 14 months to remodel it 14 month shutd down it wasn’t
Supposed to be 14 months it was supposed to be four it turned it into 14 months and a million 2 to do it and the contractor was indicted platy how I’ve gone through a lot of stuff with this hotel it’s like I’m starting to think maybe the problem is I’m just too
Trusting how long can you continue putting money in I’ve got maybe 60 70 $70,000 left so for the next 6 months Max yeah unless unless we unless it kicks up um listen I’m uh I’m here to help and I’m sorry it’s been this difficult thank you I’m glad to see I’m
I’m really glad you’re here I’ve just arrived at maon the msia and I’m confused by this hotel who put all these things on there it doesn’t look like New Mexico to me it sure doesn’t I met C the owna and she told me she’s desperate for this place to
Succeed I’m really glad you’re here so I’m Keen to meet the general manager and see why he’s letting this place fail on his watch now you’re the general manager I’m the general manager um how long have you been working in hotels hotels would be 9 weeks said I’d
Never been in a hotel but I’d always been in restaurants full service restaurants how does a restaurant manager become qualified to be a general manager of a hotel when you’ve never worked in a hotel before it’s not that complicated take care of the guest check it’s not that complicated I don’t
Believe it is I can do the work it’s not that hard there’s only like six seven things I need to learn what are the major problems problem is Cali is the owner she’s the major problem major problem she is too controlling and my hands are being TI if you’re not being
Allowed to do the job you came in to do why are you here I’m here cuz I’m emotionally invested in the place how [ __ ] be invested you been here weeks well my wife’s been here all these years anytime somebody calls in sick the first person they call is mity we’ve always thought
It’s a gold mind we just can’t figure out why we can’t get people in the seats the only way for missan to be successful is for Cali to to back out what are these things here uh the vinyl we’re uh disgusting in fact can we take this off
Do you mind instantly that looks better right you not need to be a general manager to make that decision do you no is there a server or we’re going to bring a server over for you now and his or her name uh mitti mitti oh it’s your
Wife yes how are you good how are you let’s order first shall we okay and then we’ll have a chat all right what would you like we are in New Mexico aren’t we yes we are in Las our land is Taste of Tuscany yes why wouldn’t you just go for
Modern stunning delicious Mexican Cuisine I guess it’s because she thinks there’s enough of them it’s crazy uh the pet good okay the chicken picata that sounds interesting okay the lamb lollipops wow it’s not cheap is it $23 for the lamb lollipops thank you my D bloody hell I got
The I know good food thank you so much no problem our food is really good to be forewarned it’s hard to catch all over my PL B normally goes with uh Tomatoes yes and this is olives and anchois popular dish um no it’s like vomit that P
Thing dear dear word got out that I’m in town and the restaurant is starting to fill up with customers pleas I feel sorry for all of them wow here we go my $23 lollipops being the longest member St here what do you think is wrong with
This place um I think K’s reputation is it that bad she’s rude she’s rude mhm she’s brass she’s short she’s not flexible I think you get the picture thank you my D blimy not what I’d call a loyal Workforce oh fat $23 Dreadful tough as
[ __ ] do you like lamb I love lamb he’s tough as anything seems a little tough and perhaps a little rare a little tough what is going on I know you haven’t got much Hotel experience but isn’t this your Forte Restaurant yes bloody hell I’m finished with that thank you I mean
Dreadful absolutely can tell that is the Lamb Frozen the lamb comes Frozen and we th of course you find out where it’s from yes lamb lollipops no go so far nothing I’ve tasted has even a remote connection to the area nothing local nothing authentic nothing new Mexican New Zealand New Zealand lamb mhm
Wow that part’s right that part’s right okay chicken is um picata is non-traditional thank you for visiting us here at Mand msia my name is Callie I’m going to do just a little music for you this afterno Little Rock number from Shar love H You way I’ll take back those words that it hurt you and you stay by if I could reach the star i’ give them all to you then you know me love me like you used to do and maybe I turn back time hi ladies how are we nice to see you I’m so
Sorry about the noise and it’s not in the kitchen yes a little bit much I’m not too sure what’s more scary the food or the singing what would you say I don’t know they compliment each other by fake bunch of [Applause] [Applause] GRA and thanks for joining us here is that normal yes that’s not just because I’m here no she is not share I am sorry I I love this thing that’s probably why I bought this place I’ve got to get away away from this horrendous singing we haven’t met yet have we say
Again sir we haven’t met yet have we no sir I’m David David what’ you do yes sir I’m a pantry Pantry yes sir are you trained David oh it’s trained a little bit sir I’ve been around sir and where’s your love of food coming from where where did you where my father your
Father dad’s a chef no sir my dad was a nurse but he loved to eat wow walking in another calamari with a r lot I have the second calari selling right now ma’am just two seconds it’s already bre is oh yes sir fried I’m not fried right now
Sir that’s already cooked yes sir so when was it cooked oh actually we get in a box sir we get from a fish company sir completely Frozen just touch that oh yes sir it feels like rubber I I don’t eat the fish here sir how come you know this
And you’re still doing it my opinion doesn’t matter in this Resturant cuz you know it’s bad and yet you just against you will do it life wow I hope tonight’s guest can remain as positive as David has if you can sign this here for me it’s it’s just
A cleaning agreement a what a cleaning agreement just in case you do throw red wine on our walls does that happen it has happened actually unfortunately the guests checking in are getting the same terrible welcome that I did if I could please have you re good evening ladies
Welcome nice to see you both thank you I’d like to apologize about the waiver all right well you you got to do oh oh oh no throwing red wine on the walls you sign a cleaning agreement yeah so what does that mean like do the check off
List when you come in and then do the check off list when you exit in the morning is there any other breakfast other than coffee in the morning no ma’am there’s no breakfast is there room service or anything no ma’am you’re lucky you’re not hearing the singing I’m
Going to head to the bar for a quiet after drink any more singing and I feel like my head might explode okay what is going on customers are having dinner and all of a sudden she breaks into this music totally expect it totally yeah she just sits
There and absolutely in it yeah what the [ __ ] seriously I’ve seen enough for one day just you going to have to lay that down somewhere where is she going now she just going to sing no not in here yes sir you are kidding me I thought
These guests in here were the lucky ones I did too the same numbers exact same she’s a nut child exact same word yes my name is c for those of you who don’t know I do a little entertaining here got any share fans in the audience oh my
God hey thank you with dinner service and the terrible Coke concert finally over it’s time to get the chef and the management together and find out what on Earth is going on Here let’s get one thing absolute certain it is not a taste of Tuscany it’s not funny it’s a cluster F so are you are you are you proud of this no I told doing CU I’m not allowed to change anything oh my God I feel like there is many pricing issues here they
Definitely change that have to happen you’re amazing it’s just total horseshit it’s just total horseshit you know it’s just like are you lying no we work within the constraints and I’m allowed to work immedately all constraints my ass you have done nothing since you came
In here but talk about me behind my back try to set me up to fail every [ __ ] day why do I want to make you look I don’t know I wish the hell I did know but I’ve got several people we can line up and we’ll tell them exactly what you
Said to I imagine we will you know the same thing about you you know I’ll leave and the only thing you’ll say The Parting words not to me is I hope he hang himself now how horrible is that when I’m doing an event here well I tell
You how horrible it is about as horrible as when somebody hires all new people and tells each and every one of them that she’s a [ __ ] to work for you can’t work ear but hang in there because in 6 months I’ll be running this place and she’ll be gone I mean literally right
Out of the box right out of the box so there he goes that’s what it all goes back to yeah because that’s when I found out what an untrustworthy backstabbing son of a [ __ ] you are I got to worry about my back continuously with you what this major
Miracle Man that was was supposed to come in here and double and triple this business when there’s been no change whatsoever none was I allowed to make any changes like direct dramatic you wanted you wanted to hire new people which you did course you told each and
Every one of them that they shouldn’t work for me God’s sake is that true there was the impression given that cie would no longer be here whenever we were brought she owns the place why were you suggesting that she’s not going to be here after Sierra
STS I don’t recall that hor [ __ ] wow it just it wasn’t her it was Annie it was everybody God does the general manager badmouth the owner behind her back yes of course she doesn’t trust you if you’re going to bad your back if you were the owner what would you do I would
Fire that person that bad mouth me you’re fired I think think I’m leaving I was just fired now Cali I’m sorry you’ve already failed and you need a Fall Guy okay you got me you run it you step up to the plate good luck I’m leaving too I’m out
Of here I feel betrayed and if the [ __ ] thinks I’m going to stay she’s nuts you know I don’t mind Callie yelling at me it’s fine she finally got it off her [ __ ] chest but she doesn’t trust anybody you know everybody’s burned her in her history I don’t know I didn’t burn
Her it felt good to fire him because it’s been a cancer here at the hotel now the tumor’s been cut out and we’re going to be in better shape Zan’s just been fired and the level of animosity and the friction between those two is extraordinary but the question is what happens Next I had a rough night’s sleep with that Bloody share tune going round and round my head I’m hoping I can wash that tune out of my brain with a quick swim and that’s not all I’d like to forget my first day at Mason was crazy within
Hours of my arrival the general manager was fired what an untrustworthy backstabbing son of a [ __ ] you are and I had to endure torture by Coke I really didn’t mean to H you today has got to be better than yesterday let’s hope the pool guy came the pool is still
Dirty what the hell is that what a joke I mean what a badly utilized space I mean you think of a hotel anywhere in New Mexico God one thing is an asset this is pool I mean this space could be the best thing about this hotel yet it’s just
Abused dirty not even a towel out here so to [ __ ] with come in there that is disgusting so no morning swim for me but at least I can enjoy a good breakfast to start the day that’s all they’ve got to offer how depressing is that this is crazy I’ve
Got to find some breakfast I’m starving and cold coffee isn’t going to do it but I’ve heard there’s an amazing farmers market in town so I’m going to quickly check it Out what a lovely little place I’ve heard David from Mason’s kitchen runs a food truck here in his spare time no deep fried calamari I hope I saw the line I thought wow what are you serving got cadas best in New Mexico okay brilliant I have a little food truck
With a mind Chris a little taste of New Mexico this is one of our favorites right here the cucumber lime that’s perfect Min but 100° outside that’s perfect right yes tastes great my goodness W that’s delicious so what’s in the quad de cheese green chili and acet cheese
Hey you are my friend thank you that was delicious yeah now David that’s better than anything I’ve eaten it in the hotel you know that yes delicious thank you the food truck is my creative Outlet it’s a place for me to at least express my ideas without having
Any borders well done I’ll see you later good job delicious enjoy the food guys thank you this town is stunning full of charm and local color it’s such a shame the hotel reflects none of that I’ve got to find a way to get C to embrace New
Mexico and make the most of what her hotel has to offer how you feeling Hotel okay I think it’s important for you to understand the bigger picture okay yeah can you come with me please thank you hopefully what I have planned will open Call’s Eyes Kelly this is some of your guests I’d like you to share your experiences why don’t we start off with you first please first impressions are important to me and the the very first thing I had to do was sign a cleaning waiver and it it just it makes the assumption that I’m
Not going to be clean that assumption was it was just a tough first impression yes a valid point waivers are for bungee jumps at your peril the whole thing for me wasn’t to make you think that I didn’t think that you were clean it was
I had someone come in and throw red wine all over the Venetian plaster and I thought that I should charge them for that but you’re punishing every other guest the back s of one guest and it’s not right you know you can’t penalize future business on the back of one
Idiot so it appears that there’s no thought into what the customer is going to experience for instance um the first thing on a hot day you want to go into the pool um and we looked out to the pool and and it and it’s right now it’s
The same way it’s got um a lot of leaves and it’s dirty so maybe it’s not open but how can it not be open yes a valid point Madam please we were in the lounge for dinner and when you were singing we couldn’t have a conversation it’s just
Not appropriate for an upscale intimate fine dining experience I feel like you’re very focused on the performance but you’re not really focused on your guests very interesting so anything that goes wrong with the restaurant when you’re singing you’re too busy singing and not caring about your guests I would
Pay you 100 bucks not to sing as long as you are focused on your singing career and not on your restaurant and hotel career my wife and I won’t be back I don’t agree I have quite a bit of people that come here to hear me sing guest feedback is critical it’s about
Turning that negativity into something positive now I’d like to introduce you to a very special lady Neu mat she is the features director and the senior correspondent for travel and Leisure magazine NE um give us little insight to your stay please one of the things that we look at is whether a
Hotel has a sense of place whether it’s maximizing the value that that beautiful setting that it’s in has you mentioned the pool that’s one great example of a moment where you have a potential great asset here that is being underutilized and it’s kind of underwhelming there’s a
Reason why Hotel schools exist so it’s not a hobby it’s a business there is one question I’d like to ask you all would you come back to stay in this hotel again please raise your hands no one um thank you to you all your feedback has been absolutely pivot
I appreciate it I was sending a message that I didn’t realize I was sending and didn’t want to send I want people to come here I want them to feel welcomed are you starting to understand I am you are I am you’re worrying about the wrong things the
Biggest issue you have is understanding who’s number one the guests have to be number one not C that’s that’s that’s the bottom line if you can change that this place has every chance of becoming a big success can you change will you help me I I will help you
But you’ve got to start listening I can do it I can I hope so coming up that’s awesome the biggest transformation in the history of Hotel Hell and a shocking twist where’s all my [ __ ] it’s been a tough week at M on the msia but I believe Kelly is finally
Committed to putting her guest first I can do it I can so overnight my design team have pulled off an incredible transformation which I can’t wait to share with c and a staff are we ready yes sir please turn around wow a stunning sign wow now when you drive by
It tells you what we are Mand Miss hotel and restaurant gorgeous right very beautiful now everybody that goes by is not going to wonder huh wonder who nice house that is are you ready to see inside I’m ready because this you’re going to absolutely love morning everybody look how
Beautiful how are we oh we cool welcome to your new hotel breakfast buffet wow remember what breakfast used to be like we had cold coffee now you have a very traditional stunning breakfast buffet that will be serving crisp white linens not those horrible plastic cloths and
That’s not all I reached out and got an amazing local talented breakfast Chef let me introduce you to meet David break for chef wow David hi davidy David that’s a wonderful thing I I feel great right now I’m loving the recipes and I’m I’m really excited to be
In the kitchen right now Kelly yes sir I think that’s a much better way of using that stage than a kellyoke evening let’s go welcome to you sweet very cool wow get in there very cool wow wow very cool so we’ve Incorporated some of the local colors and brought them in
To this Boutique Hotel Kelly how you feeling amazed Room 205 is is an amazing amazing room it it’s a New Mexico feel I I know it’s not bait but you don’t mind do you no no not at all I think it’s gorgeous I do the walls are still
Beautiful and yet we have all this color and and and it goes so well with the area that we’re in I’ve added color but there’s something I’ve taken away there are no more waivers for your guest to sign is that good with you cie good it’s awesome the front desk no
Longer has waivers and the new rooms are colorful they fit with exactly where we are in this historic district I am very proud to show people the new rooms I’ve got one very small thing to show you you ready we are this you’re going to love oh it’s out
Here oh my God oh my God that’s amazing that’s awesome now that’s what I call a pool yes it is my God remember there was leaves and crap everywhere now welcome to one of the hippiest one of the coolest pools anywhere in New Mexico that is the Oasis
In the middle of the desert gone is That Hideous fence and replaced it with new turve and pool furniture to die for beautiful it is it is people will just want to come and hang out here now B bam this is awesome the pool absolutely beautiful never seen anything
Like it if we don’t have pool parties now then something’s wrong this is your fantastic Cabana area gun is the stage if you want to sing Kelly do it in the shower can I have a margarita Carlos I’ll be serving a lot of drinks out here I’m hoping the business is
Going to absolutely kick off with this wonderful pull now that you have a stunning outside area let me introduce you to your new poolside menu wow wow poolside so you start off with a lovely refreshing tomato gaspacho beautifully marinated seasoned lovely with extra virgin olive or fish tacos as well oh
I’m going to eat all that yes and delicious fruit kebabs oh this is great wonderful fresh fruit mango orange lime coconut and seasoned with those wonderful Green Local chilies A Taste of New Mexico not Tuscany Kelly outstanding the tomato spio is is is magnificent I’m very proud to cook this food it makes
Sense and it goes with New Mexico I think it’s excellent have a good look at the menu get used to it cuz we’re going to be pushing it big time see you in a minute this makeover is the biggest I’ve done in any of the hotels I’ve visited there’s over
$150,000 worth of upgrades and I’ve never been happier with the improvements it’s exactly what the guests need if I was Kelly I’d be over the moon green chilies peons everything that New Mexico is about we have it on the the menu we have the guacamole we have
The salsa what do I do with the five cases of hamburger BNS that I just brought In and and even more hey what we want to spend an hour putting things away every night and then bring them out every morning this is what Ramy gave the hotel labor labor laor labor who do I hire to do that this is a lot of work I can’t I can’t
I deal with it you got to go oh my God there’s things that I’m concerned about the pool is outstanding it’s scary to me because I’ve got a pretty big job ahead of me now and the Linens major pain in the ass so many things that I’m going to
Have to do that right now I you know I’m really like freaking out over these and what what I’m going to do is raise prizes cie is a little overwhelmed right now I do believe she likes the fact that it’s more new me mexic Jesus God Almighty but Call’s C where’s all my
[ __ ] where’s all my [ __ ] what does that mean the all the other stuff that you took away uh what stuff tell me and oh the tapestries oh I know you took down all the grapes which is it was covering a pretty big hole in that wall let show
Me show me what we what we what we winging about is that what you worried about is a plastic bunch of grapes to hide this where somebody hit it with a table we can get your grapes back and you can stick plastic breaks back on the wall
Let me show you something for two seconds I want to show you something really important just have a look at that out there how beautiful is that gorgeous it’s exactly what you guests need and want let me show you something oh oh there it is look at that
Amazing stuff there and I look at this pile of [ __ ] in here and you’re starting to create a fuss forgetting that this hotel is about the guest and you start putting the team on edge because you want plastic grapes here’s what I’m going to do for you in 15 minutes I will
Clear all that furniture okay and I’ll put it back in my van and this [ __ ] here I’ll put back in There let me show you something oh oh there it is I look at that amazing stuff there and I look at this pile of [ __ ] in here and you’re starting to create a fuss here’s what I’m going to do for you in 15 minutes I will clear all that furniture okay and
I’ll put it back in my van and this [ __ ] here I’ll put back in that I am I am ex should we get should we get in there and look for your grapes no I am more grateful than you can possibly you have a very bizarre way of
Showing it that’s all thank you Kelly sometimes what I say with the best intentions is taken with the worst and to be aware of that is very good because that just means that I’m going to be able to start thinking the thought all the way through before comes out of my Mouth I’m glad K’s grateful but I am worried as soon as I leave she’ll be back to her old ways plastic grapes won’t kill her business but if she carries on singing that might you mustn’t take this the wrong way and I hope you don’t but I grew up with a dad
That was constantly moving our family in and out of working Men’s Clubs bars and singing every [ __ ] weekend seeing him ruin his life trying to be someone who’s never going to be the other night I watched you move from here to here oh Christ you shouldn’t be doing this in
Here I think there’s a level of class about you the way you hold yourself the way you dress the way you you appear I don’t want to see you being laughed at I really don’t know how to to uh to react but obviously um every time you’re singing you’re notun I
Totally agree with you right now it needs to be run okay that makes sense to me K okay thank you I think K’s ready for a fresh start so invited lots of new guests and a local band for maison’s first ever pool party hi table 44 five 15 15 15
How are we hi are you good having fun gorgeous place right enjoy the PO party crowd are loving all the changes the fish tacos are yummy awesome they’re loving the food guys yes keep it going yes you know my first job when I was 18 pot wash
Starters running but I wasn’t running to glamous pools like you’re about to run to and the new guests are loving the colorful rooms oh w this is beautiful this is beautiful another V comp I think this will work people will like this idea it’s really need to have something
Like this moneses cuz there’s nothing like this we don’t have to leave town we’re here vacation I think Kelly’s heart is in the right place but she has a lot to learn about running her hotel I’d like to introduce you to a very special man Mr Jeff Mayhem nice to meet
You likewise how are you doing K I’m do wonderful now this man has a wealth of experience spanning nearly three decades of running some of the most Pres just some luxurious boutique hotels in New Mexico Jeff’s a former inkeeper of the year he’s not just good he’s one of the
Best he knows this business inside out after all he does something so well that he’s in Keeper of the year I want my guest to get the experience that his guest get I’m going to leave you two alone spend some valuable time thank okay great we look forward to working
With it thank you so let’s talk okay now Cali clearly she can’t turn back time but she can insist on this place having a bright future one condition she stays off that Bloody microphone and makes her guess the stars are not bloody singing can she do it that’s the million dooll
Question coming up I finally put Callie’s singing career on [Applause] Ice it’s the end of a long week at maon De msia I’m really happy with the changes at the hotel but it could still all fall apart If instead of stepping up as general manager Kelly steps back onto the stage it’s time for me to say goodbye if you have that little urge
That you start getting the Tremors and you feel a need for the mic I want you to run into the freezer stay there 2 seconds I put your microphone in a block of ice now this will give you two or three hours to defrost which will give
You a chance to understand that the guests are the stars I understand that I want you to seize these changes and run this stunning Boutique Hotel I will thank you I found out from Gordon I don’t have a singing career and that’s okay I this is my
Career If I Could Turn Back Time can’t get that Bloody song out of my Mind since my visit bookings at Mand de msia have surged welcome to M de msia two for dinner yeah the new guests are enjoying the pool and the new menus it’s delicious PR impressing I didn’t even know this place was here and Kelly is learning how to be a proper general
Manager I appreciate you coming you’re welcome thank you I really am very grateful a man knows what he’s doing thank God for Gordon Ramsey tonight on Hotel Hell I’m in Long View Washington trying to save one of the Pacific Northwest precious gems which has been shamefully neglected oh my gosh the wealthy Hotel owner has a drinking problem that is sparing out of control want to see a hotel owner jailed Philip was arrested for
DUI 50 devoted staff are desperate to save their jobs we care about this place and we care about you but a lot of us feel like you don’t give a damn about us you’re calling your staff Lions I call them [ __ ] Liars can I get this hotel
Back on the wagon before it’s too Late Long View Washington voted one of America’s prettiest towns is home to Pacific Northwest jeel the Monte cello Hotel built in 1923 this historic building is currently celebrating its 90th anniversary but unlike cheese and good wine some things do not get better with age oh my gosh I’m Philip loving CL and I’m the
Owner of the Monas solo Hotel I’ve wanted to own the hotel since I was 8 years old my mother worked here when I was very young and I remember all the cocktail waitresses and how beautiful they were and wanted to be a part of it some might say the story of how Philip
Loving fost obtained the hotel is almost too good to be true others might call it a fairy tale Philip was a bartender here he fell in love with the owner anab I was in my early 30s when Annabelle and I first started going together and she was in her mid
60s they were married and when Annabelle passed away all of her assets were given to Phillip he inherited the Monella Hotel all pretty with his inheritance Philip has been living the good life with his girlfriend and general manager Ginger who’s also 30 years his senior TJ but despite the owner’s fabulous wealth the
Staff are underpaid I still make minimum wage and I’ve been here 12 years yay we’re getting in dark Philip flaunts his wealth in front of us don’t flaunt it in our face when we’re all wondering do we put gas in the car or do we buy groceries this is
[ __ ] unreal he’s probably got $150,000 worth of diamonds on his right arm 10 karat diamond ring on his left finger he walked through the kitchen one day and and somebody broke a glass and he said oh did I lose a stone I mean really how [ __ ] arrogant I want to say [ __ ]
You while Philip and ginger have been enjoyed their wealth the hotel has been terribly neglected Sy Burns oh my gosh seriously that is so gross I’ll go all the way down the hall around the corner inside the beautiful Historic monacell Hotel there are only four Suites and then there are countless rooms stuffed
With Philip and Ginger’s crap instead of guests with only four guest bedrooms available in the main Hotel most guests unwittingly given rooms in the so-called North Wing which is a character less 1960 shoe box Motel Next Door I was hoping to stay in the hotel don’t even
Feel like staying here now and having been ignored for years the hotel is not generating any new business with a rapidly dwindling client base where’s Mary she’s not here with us this once glamorous hotel has major problems but Philip’s problem may be the biggest it is no big secret that Philip
Drinks Philip will come in here drunk good job good job in front of all the staff and it’s just an embarrassing mess I think that Philip could die if he doesn’t stop drinking it scares me the day before I arrived in Long View things reach crisis
Point I was pulled over and they charged me with a DUI I was uh placed under arrest they booked me in the Califor County jail and yesterday morning I was released it’s an unfortunate situation thank you you guys have a good night you too this hotel its staff and the community deserve better
Phil talk about closing it if Gordon isn’t able to save this place for us um 50 people will be out of jobs and Phil will be on his yacht in Seattle drunk hey NASA this place is a gem that needs to be preserved it’s the heart of Long View this town needs the
Monello gorgeous that place is massive look at all those rooms for guest finally somewhere nice to stay I feel sorry for the crappy Motel Next Door I’m amazed that place is still open right next to a big hotel like that my God wow look at those beautiful cars must be a car show on oh no somebody having a laugh Hotel Hell L’s nine who the [ __ ] can’t spell parttime housekeeper I can’t do anything worse to advertise on the outside of your hotel morning good morning and first
Name is Vanessa Vanessa nice to see you Gordon I see you’re having a classic car show today no those all belong to our owner philli no stop they do they belong to the owner yes they do what’s with the plate that’s like Hotel Hell one of the plates yes but he did
That for me I’m not sure if he did it for you or for him wow uh Jeff daggy employer of the month 2010 you know it’s 2013 I do yes are the staff that bad there hasn’t been a more recent employee of the month last I heard actually he
Was in jail holy crap we have so many great employees it’s ridiculous that we’re not recognized more than we are here’s your card and here is your room code you’re in room 220 uh will you show me the way or oh sure if you’d like
Shall we please do you follow me I’ll go that we’re going outside yes okay just across here so you have to go out to get back up again yes and 220 right here um but this is not the Hotel this is our northwing motel and why in the
[ __ ] would I want to stay in there all we have available to rent in the hotel are four Suites I’d rather stay in there next door okay than in this dump I’m sorry people want to stay in the hotel they don’t want to stay in the Cracker Box
Driving up here I didn’t expect to be put in a motel no I understand and I’m I am sorry all right it’s just right over here thank you you’re welcome ly how that sofa’s hidious who would use a [ __ ] Brown sofa like that oh my God
It gets worse in here this bed is this antique uh no the rooms are furnish completely with stuff from Philip and Ginger’s home oh dear there’s a mattress from their house yes you’ve been bring a mattress from your house into your hotel I wouldn’t they charge $250 a night for
That mattress I don’t even know what to say about it when they get new stuff they bring old stuff here there’s some storage rooms that are full of old furniture where the storage places where down the jeez it’s like a sweet just full of crb it’s like a dumping ground there’s
More too wow you are kidding me I’m not oh my God look at this I wish I was kidding you it’s like a hoarder it’s just junk everywhere I don’t understand a hotel owner that would dump half their ship in hotel rooms and not rent them out Gordon was pretty appalled at the
State of the storage rooms how much crap there was in there it’s just a big [ __ ] waste I appreciate it you’re very welcome thank you wow this place is so disappointing the biggest highlight so far is the drive up the minute you step inside it’s just bizarre I can’t
Wait to meet the owner and find out what the hell is going on in his head I’ve just arrived at the Monte Cella Hotel in Long View Washington and I’m shocked to discover that there are only four rooms for guest in this Grand Place While others are been used for storage
Oh my God it’s like a hoard it’s just junk everywhere I’ve got to meet the owner and the general manager and figure out what else is wrong with this place H nice to see you very nice to see you welcome to the Monella Hotel thank you what a gorgeous place from the outside
Thank you how are you good so your Ginger yes this is my significant other fell there you go is that true it’s true wow look at that bling have a quick look it looks like a Super Bowl ring too heavy for me um I thought there
Was a car Fair here so someone told me they’re yours they’re mine amazing let’s get into the lounge did you always want to own a hotel ever since I was a little kid I wanted to own this hotel serious and what’s the building worth now being probably 3 and 5 million it’s
Extraordinary I inherited it all the Estates yes and if you don’t mind me asking what was that the tune of 10 million wellow is the hotel making money or losing money it’s losing money I think carrying it how much you losing 30 to 35,000 a month losing this last 400
Grand a year that’s insane there’s lots of sleepless nights for me how are we losing so much money being taken ADV of I know that who’s taking advantage the kitchen staff for sure they wait and leave the clock to think you’re going get paid for hours that you’re not
Working they can’t do that to you I I think Gordon’s going to have difficulties with my employees I don’t see them as team players at all if this place was taken away what would it mean to you devasta it would be equivalent to a death jeez I started here in 1973 this
Has been a huge part of my life Wow well let give me an Insight let me tell you um Ginger nice to see you dnie very nice likewise thank you you thank you excellent welcome again thank you so much it’s terrible to hear that Philip and ginger are been taken advantage of
By their staff when they clearly care so much I really hope I can help them sort their employes out oh hello good evening how are you I’m fine I’m Debbie Debbie Gord nice to see you I have a table for you right over here now how long have
You been here I have been here 12 years wow seriously 12 years yes um uh right what was your recommend I recommend our crab and Arch choke dip okay let’s go for one of those all right Phillip’s triple Tower yes what’s that it’s a three- tier Tower of three different
Appetizers and is his name big enough on the menu there obviously suffering from small man’s syndrome let’s go for that and then the button at ravioli let’s try that all right thanks de nice to see you so the appetizers first please okay I’m feeling really nervous about cooking
For Gordon they’re all [ __ ] froze together most of the food is prepackaged or canned or frozen because Ginger and Philip are running this place like real misers they uh Pinch A Penny on every corner this is our crab and artichoke dip it’s served with deep fried pea
Bread and um is it fresh crab or canned frozen chili and crab frozen chili and crab correct Jesus Christ [ __ ] snot dip yeah I mean it’s like a dish ready for one of Philip’s girlfriends no teeth oh God it’s got a sour taste to it I
Don’t know what it is no Jesus you’re welcome he felt it tasted sour it always got that taste to me I don’t like it you are kidding me the Tower this is the tower this is the tower oh my God holy mael so yeah now I but like something you should have
In your [ __ ] Garden not in your restaurant are they shrimp are they fresh or are they frozen they’re frozen they’re frozen Damn [ __ ] disgusting and what’s in here they’re Teryaki beef tips Jesus that sauce is hideous and that’s just tough beef tips is like beef chew and that middle one’s another portion of snot dip I’ll skip that well un fortunately for the chef he doesn’t get to dictate his own menu what the chef
Doesn’t want his own menu he does not let’s move on shall we my God careful so Philip’s dictating the menu I suppose if his staff can’t be trusted to clock in and out they can’t be trusted to choose the food feedback on that um the meat is too
Tough the sauce tastes weird he can tell it’s not homemade is this ramsy uhhuh and it is amas to tough he was getting a full picture and that’s just what I wanted right feel very good about it I am very disappointed with Dan’s food was horrible I just hope that Gordon sees
The problems with the staff ravioli I’m dreading bringing this dish out to him right now the butternut ravioli thank you who made the Ravis I don’t know the name of the manufacturer manufacturer correct so the ravor are even made either they are not made here oh Jesus they’re Packaged that’s Dreadful like a na full of sugar every time oh dear thank you D wow frozen crab frozen shrimp prepackaged ravioli it’s more like eating a badly run old folks home than a decent restaurant obviously from a package we all knew that one was coming I think there’s a better way that
There are kitschen function than it’s functioning right now I see just blatant neglect um tell me about Phillip’s management style well when he’s sober I get along with him just fine when he’s drinking I avoid him at all costs does he drink a lot on S yes
He does on a scale of 1 to 10 how bad is he drinking now a 10 a 10 this week he was arrested for what DUI you are f [ __ ] kidding me I’m not kidding oh my God I want to see the hotel owner jailed jailed he was kept
Overnight in jail bloody hell why would he not tell me that when it just happened hours ago Philip’s in denial he doesn’t take responsibility for his drinking problem and I felt Gordon needed to know [ __ ] the truth is starting to come out um why don’t you ask the chef to
Come out of the dining room I’d like to meet him and bring philli and ginger as well thank you he would like to see you all in the dining room I’m I’m lost of words Chef that was Dreadful I don’t think anything was fresh it takes extra time to do things
Homemade uh yeah naturally we’re on a time restraint what ask how many hours they get in a week or whatever and they got to great for my my prep cook gets 20 hours a week that’s not enough time to make fresh food is that why all the
Food’s Frozen I mean I get cut carrots or cut celery in the bag I get the boiled eggs in a bag done peeled you buy in boiled eggs yes I played the safe card and purchased most of it prepared you played the safe card we can’t even boil a [ __ ] egg in
Here Phillip if you care about quality you need to pay people to prep fresh food not buy it in there were times uh through January February where I’d have 12 16 hours a week a week yeah how’ you survive 3 hours a day not very well but do you have a
Family yes I do Dan seven kids this is insane you can’t run this hotel like a misac if I sold [ __ ] three of those cars and put it into the kitchen budget to function for the next 12 months the chefs can do their job and speaking of cars why don’t you tell
Me about This I’m at the montiell hotel in Long View Washington oh my God I want to see the hotel owner jailed jailed and I’ve just discovered that the hotel owner has a drinking problem so bad that just one day before I arrived he was arrested for
Drunk driving can I have a word with the owner please yes what is going on truthfully I don’t know have you had a drink today no yes she have your staff tell me that you have a drinking problem no and yet you’ve just been busted for DUI Ginger does your boyfriend have a
Drinking problem he does like his libation I’m pissed off that you couldn’t even say hey Gordon can I have a word Gordon I fully intended on having a conversation all over the newspaper I’m aware of that who owns this place me so when are you going to
Step up I’m here Gordon I’m engaged if you can’t be honest with yourself you’re [ __ ] the fact are starting to become clear the problem here isn’t the staff it’s the owner you have um room service you do not no room service in a hotel this size that’s not the only unpleasant surprise guests check in and just like me they think they’re going to get a
Room in a historic gem but instead they’re placed in the motel disgusting it is disgusting I don’t think I could shower in this wonder if we can ask for a different room this is awful and fet Alfredo’s ready and during dinner service most of the guests are
Over the age of 70 there clearly hasn’t been any Buzz about this place in decades yes sir there not prime room should be a little moer and out shouldn’t it well I can go I can go and check and see if there’s another inut back there Dan do we have another in cut
A moist one please be juicy it is okay it’s FL we do this no why all of a sudden is he involved cuz I’m here I’m sorry strawberry de I can’t believe Philip is put on a show for me well if you want to know the truth about a drinker ask the
Bartender Grant that’s what he going on tonight it’s like a comedy of hours here you’re welcome does Philip normally ex night no no what does Philip normally do at the hotel he does drink quite a bit well and on average a day how many drinks would you make a day during the
Day sometimes 4 or 5 and then it jumps into the evening it kid come up to uh 78 Jesus I had him cut off of a new one oh wow wow no wonder things are on the slide with Philip drinking that much I’ve got to get him to tell me the truth
This monstrous hotel has been running rudderless there’s no one at the helm and you’re pretending all of a sudden I’m busy I’m exper time lifting because I’m here I I just no time because you’re here we don’t normally do this stuff this is what I normally do you’re
Calling your staff Liars I would say so if they say that I’m not out here helping them every time I walk in this building I would call them [ __ ] Liars come on be [ __ ] honest with me I am do you think I can just wave a [ __ ] magic wand when the place is
Running to the Ground with dinner service over say I’m going to get Phillip and his staff together so I can finally get to the truth is that normal what I witnessed tonight is Philip always here no does Philip always expedite the [ __ ] hot plate no no we need somebody to expedite
We’re underst stabbed and if we get busy then we can’t give good service and those people will not come back a person can’t shortcut like that of this place the business is being strangled it’s been strangled by the owner why are we pretending I’m doing a good job of
Pretending then this is what I do every time that you come in here this is what you do I do not run food down to your bar for the last couple nights let’s talk about the elephant in the room shall we when Philip’s drinking he behaves one
Or two different ways either he’s jovial and likes to giggle and have a good time or if finances are in aars we hear about how much everything costs you and you were going to close the doors it’s stressful it it’s not easy to come to work with someone threatening us all the
Time that the doors are going to be closed please don’t look at me like that philli because you do do this to us that’s [ __ ] you need to the you have told us over and over and over again that you’re just going to shut I I
May have said that twice twice to come in here regularly and say I’m going to close the doors if we keep lying about [ __ ] and we keep covering up [ __ ] and whatever then he ain’t going to [ __ ] help us and here we go like this like we’ve been going for seven [ __ ] years
He’s he’s been known to walk behind the bar and fix himself drinks after the staff Cuts him off pH yes is that true that I don’t know about that I don’t know about I’ve gone behind the bar and made my own drinks yes so you’re blacked out you’re that inated
That you’ve got no [ __ ] idea that you’re that far gone if he goes behind the bar take the drink away from him he cannot go back why is he in there in the first place why is he even in that bar in the first why does staff have to do
That to me it’s hypocritical you put out memos saying that we can’t drink in the bar it’s hypocritical philli and we care about this place and we care about you but a lot of us feel like you don’t give a damn about us why are are you coming
In here to put your your employees in a bad uncomfortable situation if it was up to me I’d say Philip you can’t drink in here because if something happens to you take out a family of four they’re coming after me and my family and I don’t have
Any money to to afford a lawyer to keep me out of jail for the rest of my life I’m at the montiell hotel in Long View Washington where the staff are confronting the owner about his drinking problem if it was up to me I’d say Philip you can’t drink in here because
If something happens to you take out a family of four they’re coming after me and my family and I don’t have any money to to afford a lawyer to keep me out of jail for the rest of my life they are telling you the truth cuz they freaking care unfortunately you’re
Not telling the truth and that’s why this business is struggling this ship is on a collision course can I show you something I think you should all see come with me I think everybody’s forgotten what it’s like for guests to stay in this hotel D
April how much is this room $250 a night Friday and Saturdays $180 the rest of the week let me show you what $250 gets you at the Monty cell turn the lights out you see that this black light shows up bodily fluids that’s exactly whatting I
Wouldn’t want to lay on that bed where these mattresses come from Philip the house in Arizona your house house yes wow those two holes there that’s cigarette holes uhoh Burns watch out everybody don’t touch there oh she I was totally grossed out when I seen that bed it was sickening
$250 to sleep in Phil oh my God Philip Seaman right there is everywhere does that make anybody else feel sick yeah cuz right now I am [ __ ] disgusted by this foul polluted bed I felt dirty I’m a clean person it was disgusting I don’t know why you’re running a hotel you’re just ripping
People off if you don’t care for the customers and you don’t care for your staff who do you care for I care about my staff the first thing you said to me when I arrived here philli what’s the problem staff they bleed in the clock huh no
Way that’s what you told me I I’ve got half it Wroten down at home where I put at least 100 hours free in here we will come in an hour 2 hours early not punch in and then we will work late to get what we need to get done you have an
Estate to the tune of 10 [ __ ] million do and a chef that puts 100 hours in for nothing or is he lying he’s not lying he’s here all the time I’m surprised you guys are here I’m the only earner for my family and I make 500 bucks every two weeks this is [ __ ]
Crazy and you rock up here with a plate with Hotel help what the [ __ ] is going on these guys are your bread and butter your [ __ ] backbone but they’re terrified to tell you the truth she keep on cutting corners and humilating them because they’re the problem the fact
They it’s not busy look within it starts from the [ __ ] top amen yeah could you just excuse me and leave me here on my own with ph thank you now can you [ __ ] your man up I don’t have all the answers Gordon I’m trying give me one [ __ ] answer give me
Something you’re abusing your staff what kind of message does it send to them when you fill the car par with classic cars and they’re [ __ ] struggling do you think it’s fair do I think it’s fair no no do they deserve better of course why are you doing it I don’t
Have an answer for that I don’t know why I’m doing that get out pH leave me alone get the [ __ ] out of Here that was rough sleeping in a tub is bloody uncomfortable but it certainly beat sleeping on that filthy Mattress the staff have been as honest as they can be but they’re all afraid of losing their jobs both you come with me please it’s time Philip and ginger heard from the people who aren’t afraid to tell them the truth he good morning everybody morning morning thank you so much for
Coming your guest I’m going to give you some honest feedback that room was dirty it looked like an animal was killed and drug out the room I me this stain goes down the hall there’s no thought to the guest experience at all wow you feel like you threw your money down the drain
I was so disappointed to know that I couldn’t stay in a piece of history and got sent over to a motel I was shocked at the decor that I saw it was just hideous it was brutal to hear that many guests complain about a one night experience in the hotel
It actually scares you away when you see the Marquee that says Thursday lat’s night and hiring part-time housekeeper you don’t want to advertise that you’re short on housekeeping whose stupid idea was it to advertise for a part-time housekeeper I guess it’s my idea I’ll take the responsibility that thank
You can I ask you one question would you come back and stay here please raise your hands no never never I appreciate your honesty thank you thanks you heard what the guest had to say yeah I did do me a favor spend a couple of minutes here looking at what you’ve
Inherited and ask yourself do you really want it enough do you really care enough yes I do care I don’t think you Do owner Philip and general manager Ginger have just found out what they guess really think about the montiell hotel would you come back and stay here no never I think Ginger has finally realized how much Philip’s drinking is hurting the hotel and now she’s asked to speak to me
Alone it’s been hard because it’s deep well his alcoholism is very deep I can see it’s been out and I’ve reached out to my children and they’ve all talked to him but it hasn’t been any good and it’s getting worse the stress on my end has
Been where’s he at is he driving is he going to kill somebody is he going to kill himself I just wish he’ told me the truth that’s all I am a private person and this has been very hard and it’s hard to see someone destroy themselves I
Don’t even think he realizes how bad it is it’s been a very heavy burden on me he’s very ill it’s a terrible disease he’s an old man and you’re suffering the Consequences he needs help and that’s the truth I’m going to persuade him to get treatment God would you do that for me I will do that I want this place to work okay thank you come and I’m Sorry I’m going to need the staff’s help to get through to Phillip come through guys maybe together we can break through his denial I’m going to get Phillip in now and I need you to get behind agreeing that he needs help no it’s hard but you’re part of this change and you
Stand up for what you feel is right the staff needs him to show us that he’s willing to make a change I think he needs to become honest with himself this hotel is at breaking point and you need help is there anyone else in this room that thinks that Philip needs help with
His addiction please raise their hand they all here because each and every one of them care not just about the hotel but about you Ginger you know how bad the drinking problem is yes I do I pour out bottles I empty him out down the sink because I love him and I hate
To see him destroy himself and that’s what it’s been like it’s been very hard if you could see it through our eyes it’s like night and day during the day you’re just you’re amazing Phillip you talk to us with so much respect and stuff like that and as soon as you start
Drinking you can see that huge difference come over you it’s like the black cloud We Really Care About You Phillip I mean we’re afraid for you because your Rock Bottom isn’t going to be like most because you have the money to pay your way out you have the money
To do what you do your Rock Bottom is going to be very serious it’s either going to kill you or kill somebody else I don’t want to see you die and I don’t want to see you in trouble and hurt somebody you’re very important you’re worth getting clean you’re so worth it
Okay Phillip will you get help you cannot keep on hiding this I don’t know what you want me to say Gordon what about what you want to say I’m not saying anything we’re done if the entire staff can’t get through to Phillip maybe speaking to him alone will
Help change his mind he’s got to get help otherwise this place doesn’t stand a chance why are you going to snap inside and say [ __ ] I’m hitting rock bottom I’ve been in this position for the past several years I’m sorry to hear that don’t get upset huh don’t get
Upset it’s all part of it so what you want to do pH are you ready to get help please I promise you I’m definitely going for my family for my staff I’m going to into treatment appreciate that come here it’s time some things in life are more important than business and I’m
Glad Philip has realized he has to put his health first and sort out his problems coming up welcome to the new and improved montiell Hotel changes in the air at the Montell Hotel so overnight my design team gave the hotel the makeover it truly Deserves good morning morning welcome to the new and improved Montella Hotel before we go inside I want you to notice something that Dreadful Motel sign has disappeared when people want to make a booking you can offer the them a choice of the modern Annex or the Historic
Hotel and that will be a lot easier because I’ve opened up four new Suites for guests doubling the number of rooms in this Historic Hotel wow oh yes let’s go guys come do it I have butterflies I am so excited to walk in that hotel from jumping
Ladies welcome to New Suite isn’t it beautiful wow I love it oh my God this is a beautiful room it should be used for guests not storage never in my wildest dreams did I think our storage unit could end up looking like this are you ready to see
The bedroom that’s so cool I don’t I don’t even have words gone is all that secondhand furniture replaced by a comfortable bed with luxurious Linens now we have something to be proud of I mean the place is absolutely gorgeous stunning new furniture beautiful Linens and beds for all your
Sweets very classy it’s mind-blowing what Gordon is done it’s just phenomenal what do you think I think that this is a room that I can be proud to send my guests to Oh My Goodness Me wonderful course they’re never going to want to leave no no I’d like to show you my
Room oh my this is amazing for me the stunning interior matches the Majestic exterior now you look on the outside you think this is exactly the kind of fill you want inside have a quick look at the bedroom chandelier this one you’re going to love oh
Boy and the bed as you know with two mattresses full of stains now look that beautiful bed that’s what you call a proper king-sized bed oh wow it was our best room before and now it’s the best room in town it’s beautiful come through guys the potential here is phenomenal
It’s the heart of the town again and something to be proud of oh excuse me welcome to montiell stunning new room room service oh wow how can a hotel of this standard not have a small Dynamic room service menu increases the turnover my never check but more importantly guess stay actually
Longer if they know the food’s that good in the room as well now get yourselves a plate and start tasting oh wow this is so good those are rotten potatoes I know yeah there’s nothing like fresh salmon that food was amazing I can’t recall the last
Time I tasted food so fresh I think it’s going to be a real bonus enjoy the rest of the food we got a big big night ahead of us it’s a really nice menu I think it’s going to bring the revenue higher this is exactly exactly what we needed this is Sensational mhm
Beyond it’s not just room service I reinvented the menu for the restaurant 2 using the best local ingredients I’m confident the combination of great food and great rooms will encourage a whole new generation to come here that’s getting medium in there it needs about another minute or two then we’ll pump
That one out okay the difference between the Frozen and the food we’re getting now night and day there it’s it’s undescribable for The Taste the presentation it’s awesome keep cooking with fresh ingredients I will okay and remember this the day a kitchen can’t be bothered to boow a [ __ ] egg yeah get
Out of there okay you’re better than that yes sir good job thank you yeah well done thank you are you checking in yes oh can I get your name uh sell a you’re staying in one of our new sweets I can’t wait for people to see these
Rooms oh wow and I’m ecstatic I’m going to have to send so many less guests out to the motel this is what I had hoped for although the guests are delighted with the changes it looks like Chef Dan has a problem quick word what’s wrong Oh no you’re Leaving the montiel’s relaunch is going brilliantly nice to see Gordon you okay but Chef Dan has just pulled me aside no let’s go take a seat what’s the matter 9 years clean this over wow that’s phenomenal well done so I would love to be a sponsor Philip sponsor if he would
Have me be a sponsor once he gets out he’s going to need somebody by his side that’s an amazing commitment it’s a real big responsibility to be Phil sponsor but it’s one I’m I’m willing to take on get our owner on the right track yeah good job thank
You it’s going to be a challenging Journey for Phillip but with all the support he has from Ginger and his staff I’m hoping he’ll be able to stay away from alcohol so mhm when you get out of treatment you’re going to need a sponsor somebody take your meetings so 9 years
Clean this over if you want I offer thank you joh all right I appreciate that sound good it do now with new life breathe into the monteel it’s time for me to go both of you take care of your house okay good luck thank you sir s say good luck oh dear next
Time might see you give me a change man oh yes I will one more thing before I go what makes this place very special it’s not just it’s a historic building in its 90th year for me it’s the staff so just so you don’t forget it here we are a new
Plaque wonderful and the employers of the month this month are the entire staff and you need to do more than just recognize how good they are you need to pay them properly y Ramsey did a wonderful job the hotel is flowing in the right direction cuz I do have a good
Crew to turn the ship back around and make it Thrive and I’m going to seek help for my drinking thank you Gordon wow what a place I really hope Philip keeps his promises time will tell since my visit to the Montella hotel bookings have gone up this is really
Nice and with all the new Revenue coming in the staff are working with a new sense of the enthusiasm because Philip has finally paying them properly for all the hours they’ve put in Gordon I want to thank you for what you did you saved 50 people’s jobs and their livelihoods and their
Families and philli is booked into a treatment program which starts next week all I can say is for Gordon is God bless you and thank you that
