before you ask “why”, consider “why not”
Season 3, Episode 8
Gordon travels to Newbury Park in Southern California to Mexican restaurant Mama Ritas. Owner Laura ran an incredibly successful catering business for years before transferring her skills to running a restaurant, but she has failed to grasp that the two things are very different beasts.
Season 3, Episode 9
Gordon visits Anna Vincenzo’s, an Italian restaurant in Boca Raton, Florida. Owner CeCe opened up the restaurant with the help of her father in 2001. Things were going well up until two years ago when the business started to slow down and CeCe is puzzled about what went wrong. Gordon tries to rescue the failing business but is shocked to discover CeCe has lost her way in the kitchen.
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tonight on Kitchen Nightmares Chef Ramsey heads to Southern California where a Mexican restaurant is heading south the only thing is missing here in a hurry is a drive TR is that bad the owner Laura was a successful caterer for years adding a dining room how could it be so hard but barely a year into the restaurant business hatome nobody tasted before we did this she has f ing miserably this is not a restaurant her Chef is really a Cook’s never going to step up ever Pear’s family to me the food is really mediocre that’s like eating wet cardboard oh God look at that this is unbelievable my God and the restaurant is totally dysfunctional rapid though please you are mad I don’t know what the [ __ ] I’m doing will this owner be able to face the truth are you her boss I am her boss and wrong you’re her friend and have the guts to make the tough decision I don’t want to lose this of her life I promise you it’ll be okay or will Laura collapse under the pressure this a it’s hard okay I’m frightened all hell right now this is one Kitchen Nightmares your grandmother must be turning over in her grve where Chef Ramsey may have arrived bloody hell too late Mita Mama Mia nestled in the Hills 45 mil north of Los Angeles is the idealic town of Newbury Park this is where only a year ago a single mom named Laura was hoping to fulfill her dream by opening a restaurant called mamaritas my grandmother was always cooking and I was always being you know brought in to help her cook and I loved it when she passed away I said I’m going to go for it I’m going to open up a place and I’m going to name it after my grandmother welcome to Mama RZ when I started the business it was purely a takeout catering business we built a really great reputation in a very short period of time and before I knew it I had customers that said you need a restaurant and based on my reputation and the fact that everybody wanted this I went for it all right guys we’re open for business now I’m just adding a dining room and I’m serving 200 people I’ve served you know a thousand people in a catering job how could it be so hard Colorado is really tender yeah uhhuh I cook for Mama for 6 years a lot of she’s really nice with me she’s my right hand and my savior I mean she’s family to me for love for [Music] you Laura is not a good boss because there’s not a lot of rules enforced and no one necessarily knowing what they’re doing the direction I get from Laura is a little hit and miss and I don’t really think Laura knows how to run her restaurant I need a cocktail now Laura as a restaurant owner is inexperienced cuz she never had any training in this business it’s completely B franking neuter so was the creat business but that was easier it was small this is huge I know I know when she opened this restaurant the first week really really buy after two three weeks no [Music] more during the first month we were just packed the public they want the best experience the best service the best food sorry about that comp them out and send them a free dessert please and I didn’t deliver it and I’m begging people please come back and give me another chance and some say no I’ll never go back there again the debt that I’ve accured with this business is astronomical I’m on the foreclosure list so there’s a chance I can lose the house if I didn’t believe in this I wouldn’t put my heart my soul every single thing I’ve got into this I believe it can be saved if I can fix what’s [Music] wrong some of the best Mexican restaurants in the world are not actually from Mexico they’re here in Southern California now this Resturant here has been opened just 12 months sadly it’s only months away from closing there got to be something seriously wrong it looks beautiful wow how are you I’m good thank you a pleasure to meet you likewise now this is Mama I am Maggie I’m the mother of the owner I thought you were mamarita no I’m I’m mamarita’s daughter mamarita’s daughter where is mamarita mamarita is buried in the cemetery over the hill oh I’m sorry to hear that not a problem so mamarita is your mother yes and it’s your daughter that is Laura Laura I will take you to Laura excellent thank you my darling this will be my daughter Laura how are you nice to meet you can I just say this place looks stunning thank you my goodness me somebody spent a lot of money here and you run the place I run the place I try this is very different for me catering is was my specialty that’s what I did before I open the restaurant ah and I did very well at catering top dish what would you recommend for the homemade tamali oh I love tamali well good to see you good to see you time to eat I’m starving excellent this is my table thank you Hera yes when his order comes in we’ll let you know and you need to be the one that cooks his food okay I think CH frany he say everything men is is good how are you sir going on I’m amazing how are you you Brad Brad good to see you how long have you been here from the beginning from the beginning mhm I can’t believe how plush this place is I know it’s like don’t judge a book by its cover cuz you walk in here and you see this gorgeous place but M Mar just doesn’t live up to its expectations if you can navigate me around there stuff to stay away from Motes Kos andanas the Poo three yeah and why would I stay away from them just because I just think they’re really dry I respect your honestly thank you I’ll bear that in mind got it holy crap that’s really scary within 5 minutes been in the restaurant and then told what to stay away from from the head waiter a Source thank you this is Cheryl this is uh my manager and you manage the kitchen and the front of the house um front of the house and I do catering as well what’s wrong with the place lack of customers so why have we got lacking customers we need more customers we need to figure out how to get more people in here okay thank you and you’re the manager yeah oh my God a manager even know what’s wrong with the restaurant scary okay look forward to catching up not with the manager thank you Jesus a manager that doesn’t know what’s wrong I don’t know what answer he wanted I mean what was wrong with that lack of customers brilliant that’s a great Insight isn’t it right here we go let’s start off with verali got it the chimy Chango yeah let’s go for a burrito I think that’s enough for now all righty thank you did anybody taste anything everything was good yeah uhhuh if Chef Ramsey doesn’t like my grandmother’s recipes that concerns me anybody tastes the tamali see what he thinks tamale I’m extremely hot right oh no God I hope the tamali are moist Jesus it’s like soaking wet newspaper that is so dry good to see my goodness me that’s a fresh tato well we make we make them in big batches and then they’re steamed and and then they’re served because we make such large volumes at a time so you’re sounding like the cun company now yes and they go out like that it’s they should be wet enough with the sauce inside that when you rein them they stay moist what an embarrassment and this is your Chef that ran a C Business correct Jesus okay okay hates the tamales really H hates them he said it’s so dry it’s inedible he said it’s embarrassing yeah very dry are you cooking everything yeah PE are you cooking the chimies uh-huh I use the microwave for Chim Changas for 1 minute before they fry they taste really really really good okay chicken Chim Changas chimmy chimmy chimmy chimmy changa [Music] it’s dry it’s shards of dry chicken now what here’s the thing honestly chimmy changa chimmy Chucky in the bin what a shame he hates the chimies he didn’t like them I taste before it’s really good they flavor not to him apparently fresh straight at my kitchen it’s a bit of a punch to the gut about my food steak [Music] burrito look at that that is gross has to be the biggest ad for any diaper anywhere in California oh no oh God my God Jesus that’s like eating wet cardboard have a taste of that please [Music] about to the steak was gy was kind of like a car wash moist and mushy oh my God that is disgusting let me taste the steak he says the steak tastes like [ __ ] did you grill him fresh steak for his burrito yeah you didn’t pull it from here right didn’t we taste everything before we put it out [Music] it’s really salty nobody tasted before we did [Music] this damn it when you have somebody come in that rips apart all of your food that that I was proud of it hurts a little bit Grandma I’m so sorry not here to slag you off however I just want something fresh after a lunch of disgusting dishes je Ramsey has quickly realized why this beautiful restaurant is in an ugly situation come around please thank you so this is per Pera sadly the food was dry it’s like eating process food is the food today the same that you serve when you have a catering event yeah you’ve been serving that crap why don’t you do it properly because everybody loved my catering it’s completely two different monsters it’s not going to work coming out of a caving business trying to run a restaurant that cost how much 1.5 $1.5 million yes oh my God and I’m 350 in the hole right now on top of that so you’re in for just under $2 million God bless your grandmother but she must be turning over in her grave [Music] after a miserable lunch that is disgusting an alarming postmortem you’re in for just under 2 million shf Ramsey decides he wants a better understanding of how this team of people work together in a dinner service hello tonight I’m nervous that Chef Ramsey may not think that the restaurant is running efficiently I really hope that the staff hold it together and that they shine what can I get you to you got it and for you sir take the uh chicken all right I’ll put that in for you guys thank you I would say that the ticket times are not even 5 minutes for on [Music] tra I cook really fast hey [Music] food normally can we add this fast oh yeah yeah here we go R misos chilio here we go chicken taco my it’s drive through isn’t it pretty much there you go with food flying out of the kitchen at an incredible Pace 3 minutes the kitchen staff now has time to socialize have you cleared the board all the tickets gone yeah why now so just standing here for the next couple of minutes can’t believe how fast the food comes out it’s like a conveyor belt is that bad it depends on quality okay while the customers May appreciate the fast service here comes my shrim they are not appreciating the food it’s going to dry dry I mean it’s not like I would come back this no no obviously stop stop stop the only thing that’s missing here is a drive-thru I’m pissed he’s telling me that all my food is [ __ ] it’s very frustrating when I don’t know how to do it another way cuz this is all that I know that is unbelievable this has to be the fastest serving restant in America tonight but it’s not really ran it’s a fast food factory what a joke on the heels of a ridiculously fast dinner service all right bye-bye Chef Ramsey suspects that shortcuts are being taken in the kitchen wow fast man so it’s time for a little investigation [Music] what are those tamales oh the tamales yeah they’re the Frozen ah so these are your chimmy Changas are they Frozen as well yeah Frozen wow when was all this made the month oh my God can you get me Laura please yes yes I’m here I’m here I’m here what come around come around don’t run not in the kitchen here’s the thing you’re serving chicken that was cooked nearly 2 months ago defrosting it and then reheating it and are you wondering why it’s dry were you aware of this or this is what we did for catering unbelievable that may be why the place is struggling where are the freezers freezers there oh my god oh tortillas I hope everything’s right in there the shelving and all the food my God you joking aren’t you look all this stuff here whaty hell this is unbelievable look at that this is what we did for catering you must have hundreds of portions of stock here he just kept grabbing and grabbing and stacking my arms with it all this pre-cooked pre-rolled Frozen then defrosted this just absolutely appalling this is not a restaurant you are mad got to wash my hands [ __ ] stink I have a man back there dripping everything apart telling me I don’t know what the [ __ ] I’m doing when somebody takes something that you have and butchers it it [Music] hurts a shocking Discovery at dinner service look at that you must have hundreds of portions of stocking confirms to Chef Ramsey that problems at this restaurant are bigger than he anticipated what day lunch was disappointing dinner was shocking it started off with defrost and serve followed by defrost and serves followed by defrost and serve you’re running a factory it’s mass produced treating food like a processing plant peara is that quality what you cook did you honestly think that serving defrosted food slopped out was going to make you a success I did well at catering with it you have driven away more customers than you could ever imagine can I just have a word with Laura thank you sit down I am I’m worried I don’t get your level of commitment to make this place work I I never pretended to know how to run a restaurant you’re smart but you’re not being smart apparently not this food is sinking you faster than you [ __ ] know it I don’t want to lose this I want to figure out a way to fix it and make it great but you really have to start taking responsibility for what you’re doing the difference in running a catering Outlet to running a wonderful restaurant is night and day and the quicker you get that through your head will be the start of the change okay I’m really sorry I am too I’ve gone for something that I maybe shouldn’t have gone for and now I’m here and I have to figure out a way to save it and fix it I’m scared very scared God [Music] thinking about what happened last night Laura she’s not stupid she’s more scared almost petrified so in order for me to help her to get over that fear of change I’m going to take the first step for her and there’s only one way of doing this goodbye Frozen look at that [ __ ] my God what the state of that a year old there enough chimmy Changers here to last me a lifetime goodbye catering hello restaurant Chef Ramsey has found over $12,000 worth of frozen food in the freezer P good morning how are you both fine thank you now it’s time to confront the owner and the chef with his findings today’s about change yes go and have a quick look around the kitchen you’ll see some adjustments so far all looks the [Applause] [Music] same I was chocked everything was gone my freezer was empty my walk-in refrigerator was empty I had no idea what was happening oh my God to show the enormity of the amount to frozen food oh Gordon has not only removed it from the freezer but has left it on display in the restaurant I was completely floored I had just the sinking feeling in my stomach look at this [ __ ] what’s going on there ah they’ve gone green Jesus look it’s got his Mexican someo on Rice Jimmy Changas five dozen 10 dozen 12 dozen ouch and this isn’t a catering business I didn’t know it was this bad last night here’s what concerns me more than anything these are from last year August and July last year what the [ __ ] going on I’m shocked I can see why have a good luck I’m going to wash my hands it [ __ ] stinks I guess I should be on Pearl of more to make sure that the structure is there and that things are being handled the way that they should but then again I own the restaurant so everything comes back to be my responsibility this has made me feel quite [Music] ignorant today’s Chef Ramsey is hitting the streets trying to gather former customers of this young restaurant he’s hoping that they will Hammer home to Laura what this community expects from mamaritas nice what is this who are all these people Chef ramsy knows that often the best way to get his point across is through the voices of others ladies and gentlemen first of all good afternoon I was pretty shocked to see all these people showed up I really didn’t know what to expect thank you so much for coming it means a lot for you guys to make effort to be here these are ex- customers that were here at the beginning to support this restaurant it’s important that we understand what went wrong when we had the chance to open this restaurant please find out what happened I’d like to start okay over the time we felt we weren’t getting the service that we wanted and the creativity of the food was really lacking um on two different trips I got sick within like a 2-month period And when I came here 2 months later I got sick again and I kind of stayed away defrosting food the whole table kind of got stomach issues afterwards ouch I guess I underestimated the pallet of the common person some of the items we freeze and as we’ve been going through we’re thinking that that’s probably what it is and we’re not going to freeze anymore so hopefully that will take care of that issue and that’s what we’re changing thank you for being so honest I can vouch for Laura Frozen has gone yes I can’t wait to see you again but next time it’s going to be inside the restaurant rather than outside thank you so much right we got work to do that’s an eye opener today speaking to all those people I realized people know good food I respect that and that’s what I want to give [Music] them to make the transition from cooking frozen to Fresh Chef Ramsey has just the challenge in mind to inspire Laura and her Chef plar Chicken shrimp I’ve got steak here 30 minutes every a bit of a cook off now choose between the shrimp or the chicken and cook something really delicious one minute gone let’s [Music] go it felt good working with fresh ingredients it was fun to just grab something and just throw it all together and come up with something good let me think let me think what’s the matter I’m thinking you’re thinking I’m really nervous because I don’t have idea for what with I 15 minutes left hi get moving I was nervous about what she was making no pressure ba the creativity seems not to be present 5 minutes we ready to play yes yep ready let’s go all right let’s go Chef Ramsey not only wants the staff to taste the difference between Frozen and fresh not a single item on the plate defrosted anywhere he’s also looking for the staff to choose which of the three dishes goes on tonight’s menu okay what is it they are blackened shrimp tacos that looks good darling what is it garlic breast garlic breast with garlic and salt garlic and salt put on the chicken breast she just said garlic salt and that’s it it wasn’t very creative and um that scares me okay we got a flat iron steak beautifully marinated mango salsa served on a little bit of pickled vegetables finished with avocado butter yeah okay let’s go take a taste [Music] oh it’s so good it was amazing to taste Chef Ram dish you could tell it was going to taste good just by looking at it how do Robert what do you think of the shrimp really good how’s the [Music] chicken pearly’s dish had no flavor it’s like a little Bland need something to spice it up okay good which dish goes on the menu the m salsa shrimp is really good so both the shrimp and the flour iron steak are specials tonight I’m disappointed in paa given her opportunity to try to shine unfortunately I think it fell a bit short for tonight’s dinner service Chef Ramsey has insisted on using only fresh ingredients so for the first time mamarita led by Laura and Chef pla will operate like a restaurant and not a catering service hello good to see you guys thank you you enjoy now just letting you know our specials are skirt steak with mango salsa and black and SHP tacos the steak special okay we’re cooking everything fresh now so enjoy your meals Jeff you have anywhere special you want me just doing my thing uh yeah as normal running as normal how’s the uh specials going specials are going good you’re going to have some of those steaks coming up now I’ve been pushing it and so it’s coming I’m scared about tonight cooking everything fresh like this it’s it’s going to be it’s going to be like something she’s never done and Pearl’s got to get into a whole new mindset Pear’s team has quickly produced the first set of specials 24 yeah gracias all right I got your Chef special and it appears as though the kitchen has adapted well but have they really you guys good was everything okay it’s rare I’ll take it back cut into yours well you know what too rare I yeah what’s matter it’s rare guys you got to cook the steak look it it is raw look at that no this a medium rare this isn’t medium rare anyway that is rare Cara I want use over seeing the Entre making sure the steaks are cooked properly and you shouldn’t be doing this little stuff you are the chef finally a voice give me an apron I have people back there that don’t know what they’re doing so obviously I need to be more Hands-On in the kitchen the specials are going you guys leave those items out so we can use them and get to them easier I need these washed immediately Maria you’re making me those churos yeah rap it up please have the refires gone out this my redo where’s my did the other one go out yet why’d you take why’ we take one without the other that’s incredible on the back of all this negativity I finally think the penny dropped with Laura all of a sudden she’s found a voice and she’s treating this service like it’s her last did you get one of them yet one [ __ ] here you go give that one to L thank you okay here’s another Ste up I need you guys to keep up on this I shouldn’t be out back here doing this for you right Laura let them do it now let them do it now yeah Laura has shown that she is willing to step in to do whatever it takes to help her restaurant but now Chef Ramsey is looking for peara to do what she has paid to do run the kitchen perar I need you to step up the mark now please need take control you want me to know decorate the place no no let do it look how many staff there are behind that I know but I they were falling all over themselves in the kitchen and there were a lot of them on the line This is incredible Laura that’s prepared to go to Helen Back to make sure this restant survives however I don’t get the same feeling from a staff I don’t think they actually gave a dam unbelievable totally ra it’s you can get the waiter to come here there her fish is w fishes R what for God’s sake guys look there’s no excuse I mean I it’s like fish out of a [ __ ] sushi bar come on guys if I don’t do something immediately it’s going to be gone tomorrow I just hope we can do it we got to be able to do it if we don’t do it it’s not going to work [Music] tonight’s difficult transition from cooking frozen to Fresh only confirmed what Chef Ramsey was already feeling a lack of confidence tonight didn’t exactly go to plan did it no it did not peara is not a head chef I think tonight confirmed that surely you must see that I I I don’t know what to do with that Pear’s family to me she’s not an employee that I can just cut you know after so many years years of being by my side there was one strong asset quite refreshing that was you I felt like this was your last service you were almost fighting for your life fighting to stay open fighting for every customer every dollar and you cared like I’ve never seen you care before it was the first time that I actually really started to believe that you’ve got what it takes to turn this place around we’re not going back tomorrow we are relaunching this restaurant as a restaurant for the first time in this town thank you come here thank you so much for everything get some sleep okay it was great for Gordon to sit with me and feel that somebody has some faith in me I’m an absolute fighter and I tell you this is the fight of my [Music] life Gordon is looking to revive Laura’s spirits and avoid a repeat of last night’s service so he’s come up with a surprise solution for the crippling problem in the kitchen come in please all right now here’s the big change a humongous change hang on a second I got to get it this is narice hi Nar hi Nar hi guys how are you now this lady has been with me four years she’s an amazing Chef obsessed with Mexican Cuisine and I am giving her to you as a gift what she is going to do is install a proper service in this restaurant she’s going to consult properly for the first time since you’ve opened this place I would just like to say that I’m really really excited your restaurant is beautiful we’re going to make your kitchen beautiful we’re going to make your food beautiful it’s going to be great thank you so what hell of a talented chef and I mean that thank you thank you my D oh God can’t believe it this is an opportunity of a lifetime she’s going to teach pear so much for the first time in a long time I have some hope and I uh I think we’re going to get through [Music] this Gordon is hoping Chef consultant the will get the kitchen in order but there’s another huge change tonight the menu first of all look at the colors my God it’s like a rainbow it’s fresh seasonal and it is incredibly authentic Cho salad that looks good kitas slowly braced incred the sizzl fajitas that is going to be piping hot please be careful have a taste oh my gosh you guys the flavors that shrimp is good the new menu is awesome my mother would be so proud of right now we’re all so excited about [Music] tonight with mamaritas facing its biggest night ever Chef Ramsey is willing to give peara one more chance to command the kitchen but this time he has installed the safety valve and her name is narice right uh peara yes tonight we really have to show that you can adapt to cooking in a restaurant and there’s a big difference narice is here to help you but she can’t do everything so show some Spirit to try and get this place back up to where it should have opened 9 months ago yeah excellent good luck how can we not have a successful night I mean I’ve got one of Gordon’s chefs to work in the kitchen and I think PLO will do all right hello what’s your name under gun okay come with me there you go this is our new menu everything’s fresher now we’re kind of revamping everything start off with the order guacamole guacamole to start I will uh put that order in and it should be up shortly out the order Miguel so make sure you mark them okay start marking at appetizer dinner PA yes I I need you to set me up a fish taco okay PA you ready for the tacos paa listen to me please let’s get 34 out or whatever that is send me up the plate so I can just put the fish on there for you please narice I need to pick up 34 yes yeah I have it I just need the plate set up right narice yes there’s four of them standing watching you do everything and no one’s doing anything else we got to pick it up pear pear are you ready for the tacos no not ready can you believe that Cher so you just walk right past that table everything’s empty on there you can’t play away or to do it for you this time yeah it’s empty you guys all done here it’s 20 minutes into dinner service paara pull your tickets don’t let him hang like that and already peara is struggling to organize the kitchen and her staff I’ve never seen so many people standing still behind the line fine what are we waiting on firing the orders or not yes sure PA I need to start firing tickets now please um what’s unfolding in my eyes is fascinating I’m just trying to get it set like a normal restaurant not like a canteen where they’re serving anything on mass pear was still in a catering mindset and with the cooking fresh and cooking to order it’s obvious she didn’t know how to do that and make it happen I wish they would come with our food already pea is clearly being exposed for her lack of leadership and the kitchen is slowly slinking Cara we need to get organized this is not this is not working but finally an hour into dinner service appetizers are leaving the kitchen we change it out burn chips and not enough cheese okay all right I’ll go and send this back for you guys Carla let’s focus okay we got to focus what’s the deal with 33 all right burn chips sow beans and not enough cheese [ __ ] sake guys REI more cheese on there but no don’t burn the chips yeah sorry this is the difference between just taking stuff out of a fridge and dipping it a fryer that got fried this morning or trying to cook it fresh on top of the three pieces of steak they gave me they give it to me raw s it back what’s wrong with that it’s what a [ __ ] disaster it’s incredible you have the most amazing looking restaurant and a great tasting menu but if you haven’t got the right stuff to P it off you’re screwed Carla take your tickets talk to me what what tables have gone on out from the first ticket paa was completely absent PA yes please put numbers on him I’m not running the table I don’t know what’s going on I had to turn my head a 100 times to say peara what’s next call it out what are we doing pea talk to me you got to talk to us you can we’re not we’re not psychic here PE realized the ticket times and started feeling the pressure she fell apart PA take control she’s not equipped to work Aline there’s not 1 ounce of line material in that woman paa pea it’s relaunch night at mamarita pea has shut down and the kitchen is at a standstill Laura yes 2 [Music] seconds I couldn’t have made it any easier for her it’s clear now she’s not making the transition from a line [ __ ] processed Frozen defrosted crap to cooking fresh that is not head chef material we’re not looking for a super duper fine dining Chef I’m just looking for a cook that can cook from [ __ ] start to finish tonight it’s been obvious yes but can I will make a comment I have I have a woman that has has stuck with me through thick and thin for 6 years okay my big question to you yes are you her boss or are you her friend I am her boss and wrong you’re her friend it would break my heart to not have pea as my head chef but right now I have to stand back and really look at what’s best for my business who shut off who is okay look at me narice take over the line yes you outside 5 minutes get some fresh take her outside let’s go unbelievable kidding it’s okay it’s okay look at me it’s okay I’m scared too I’m scared and it’s hard okay I’m frightened to all hell right now I’ve got to try to pull this off with the staff that I’ve got and this new way of cooking that’s okay that’ll be okay I promise you it’ll be [Music] okay coming in 30 seconds with peara off the line and the reice in control get some lime on here please and finish these for me mamarita’s kitchen is finally on track two my tacos up piping hot you’re the fish tacos can I have a Ramin please technically I wasn’t supposed to be online I was just supposed to supervise but I can’t watch him go down good job now keep it up let’s finish tonight [Applause] [Music] all right Carnitas you got the Mahi you can do it just focus Chef Ramsay’s plan and nar’s rescue of the kitchen has resulted in customers being satisfied this is one you want to keep you like the new Reno yeah and the relaunch ends on a positive note without narice we wouldn’t have been able to get through it tonight thank you so much for coming in thank you you guys clean up a little she knows her stuff I mean she’s clearly a great chef [Music] while the relaunch was a success unfortunately no one is in the mood for celebrating certainly not peara and definitely not Chef Ramsey tonight was made more difficult than it ever had to be pe’s not a leader he’s never going to step up to the mark of a head chef ever it’s not rocket science I know n over the next two weeks I want you to separate the Brigade focus on the strengths the weaknesses okay thank you thank you so much wonderful PE of strength isn’t being a chef and this whole scenario has brought that to light and now it’s blaringly clear that I need to do something about it Laura the future success of this fession is in your hands you don’t extract out of her everything she knows about cooking you’re mad it will never ever work if you step backwards to your old ways I won’t do that again I’m going to run it like a restaurant good next time you come you’re going to see some staff changes from promise me I I I I give you my word come here stand strong and good luck I’ve got one hell of a headache did we honestly take a Catra and turn her into a rester that question will only be answered when she finally decides on what to do with peara and her kitchen team what a nightmare holy chimmy Changas after Gordon left Laura worked with narice to organize the kitchen and the staff into a fully functioning restaurant once the system is implemented I think that will make it much much smoother that makes sense and after 2 weeks Laura finally made the staff change she promised Chef Ramsey she installed a new head chef moving pea out of the kitchen and back to catering moving forward now there’s definitely going to be a split between my catering and the restaurant they are going to be two different businesses well guys thank for coming in I don’t think my eyes were open and they haven’t been open for a very long time and it took Gordon to come in here and quack quack quack quack quack to get me to open [Music] them tonight on Kitchen Nightmares Chef Ramsey heads to boa Raton Florida and finds a chef owner who is much better at fighting when people talking [ __ ] about my food yeah that pisses me off then cooking he’s lucky I didn’t hit him with something I was that close from the minute Jeff Ramsey steps foot in Anna venzo uh you know a lot of people said you were a jerk I think I believe it CeCe battles Gordon every step of the way I’m not too sure which is worse the food or the attitude this hot-headed Chef seems incapable of taking any criticism he’s British you doesn’t [ __ ] know anything about pizza but Gordon’s not the only one who suffers her wrath can I get some [ __ ] servers back here CeCe rules her restaurant with an Iron Fist and nobody dares stand up to her here’s your not her staff CeCe always seems to point the finger in the other direction and not her husband can you get out of my way well life for CeCe is about to take a dramatic turn as Chef Ramsey tries everything to get through to her I’m not here to get cross-examined by you let’s get that right she may have asked for his help to save her restaurant he’s supposed to be here to help me he’s not supposed to be telling me that nothing’s good but her unwillingness to change you’re off the wall with what you’re saying or even listen I just don’t even want to hear right now may push Chef Ramsey over the edge none of you have seen me go [ __ ] crazy yet and right out the door What a Sad [Music] case Bo Kuran Florida a wealthy community filled with stately homes luxurious golf courses and miles of picturesque beaches it’s this good life that attracted Cece and her family to move here from New York 10 years ago I her father a former pizzeria owner helped CC open Anna venzo in 2001 my father gave me over $300,000 to open up an venos my father’s been in the restaurant business since before I was born and I’ve always been around a kitchen since I was a baby okay pumpkin bye I love you now CeCe is Raising her own family along with her husband and facing the challenging demands of being owner and head chef of Anna Vincenzo welcome Anna venzo how are you tonight two vas please I’m a selftaught cook marad I don’t think there’s any rules in cooking my menu I cook what I like CH Marcal Pino Snapper Anna I am passionate about what I do can you tell Michael to pick up his [ __ ] calamari wherever they go after I opened business was insane it was fun to come to work the adrenaline’s going and it’s it’s fun it’s great and you make money some more lasagna oh nothing no about 2 years ago it started to change let’s see everything that you could possibly think of went wrong has gone wrong I don’t really know why or what happened that looks like [ __ ] when it’s slow that I don’t even want to come here I’ve lost my desire to come I don’t know how to cook Snapper maybe it’s not cooked enough to be honest I got to say it’s CC probably the biggest reason why we’re having trouble right now okay forget it let’s go to another [ __ ] table she never really cares what’s going on why is it still here table 42 she’ll serve crap to a table when she gets mad she’s aggressive and angry here’s your tell everybody to [ __ ] go home I’m shutting the place down yeah CC has to be hurting now that’s the business is going bad there’s no customers left I don’t know what happened to them where did they go as of right now I I’m in dead about 190,000 to my father I stay up at night just thinking how am I going to give him his money there’s like nobody [ __ ] come in here and five tables we have and everything’s [ __ ] up so hard to me see my daughter lose money every day because s work so love you it is very stressful and very difficult for CeCe now that we have a son the restaurant has to work for our personal lives just just to even live I’m a failure I’m afraid we’re going to lose our house I always tell Michael I’m afraid we’re not going to be able to feed the baby hi hey I have like a weight on my shoulders that you know weighs 1,000 lb and that kills me oh my God Chef Ramsay is my last hope [Music] Anna fenzo wow hello hello hello how are you good how are you Anna venzo Anna venzo is the restaurant I’m CeCe you’re CeCe nice to meet you you like to eat uh yeah okay good to see you thank you I would say that he should like everything there’s really nothing on there that I make that I don’t like this is your restaurant correct yeah you’re the owner and by the look of the state of the apron the chef as well yep um and where did you learn to cook my father had uh a restaurant since before I was born wow so I was raised uh pretty much in a kitchen there’s a line cook over there with white hair that keeps on staring at me is he all right that’s my father he works for you yes and my husband is head server oh your husband’s here as well y he helps me out because uh we need it you want to meet him I’d love to meet your husband I’ll get him Michael Yes um Mr Chef Ry wants to meet you well there he is I can’t believe it good to see you thank you very much uh looking nice and smart you dress like this normal for work or I always like to look nice uh for the guest so you look like you’re going to do a hit after dinner you never know I uh sweat a little extra just to look nice for the customers I got to get back into the kitchen Ashen Ash how are you I’m doing good how are you doing yeah very well thank you good to see you too I guess we’ll be talking to each other oh yes oh good right ashle I’ll take one of everything one of everything yeah one of everything why not great way of really getting to see each and every dish understanding the flavors and getting a touch of that authentic Italian cuisine one of everything on the menu yes please okay thank you you’re welcome the animeo menu is ginormous he must be insane cuz we’re going to be here all day he wants one of everything what happened he said he wants one of everything just say to him let me understand you want one thing on the whole en wants to clarify that you do want one of everything cuz I hope he hasn’t eaten in a [Music] week it’s going to be harder than I thought C says you hope you haven’t eaten in a week it’s a big menu have you seen it I haven’t seen the menu have a quick look yes what did I get myself into it’s quite large yeah like that’s just two three oh my God it’s that big how many dishes are on there a lot then you have the look at it mhm I that was a joke by the way I hadn’t even looked at the menu I figured that there must be hundreds of dishes on there now if you haven’t eaten for a while I’ll be more than happy to prepare let me have a look at the menu and I’ll order yes I was like oh thank God okay so I’m ready to order thank you all right so I’d like to start off with salmon deino thank you and then throw in the uh snap and snaper yeah the faito Del Nona yeah thank you you’re welcome wow okay here we go you got salmon deino ready here’s your salmon deino salad wow this looks like a [ __ ] up version of a science lab thank you you’re welcome wow salmon is dry know cooked [ __ ] did you get in that thing huh what that do they paste that together in the morning and stick it together slic it just now and is it salmon fresh or is that Frozen um I couldn’t tell you to be honest would you ask her cuz it tastes Frozen okay let me go ask thank you he wants to know if your Salmon’s fresh or frozen tell him it’s fresh but it is frozen she said the salmon comes in fresh and then they freeze it it’s like eating piece of cardboard there that has to be Florida’s worst dish ever he said the salmon deino he said what tasted like cardboard he’s supposed to be here to help me he’s not supposed to be telling me that nothing’s good give me the snap for Anna if you compl complains about this I’m really going to [ __ ] kick us ass my God and there’s the Snapper Ana for you the Snapper Ana mhm I just out of Interest where is the Snapper we’re under all that under all that this one looks like a uh the dog’s dinner I don’t know how well this is going to work my God that just tastes of mush is Michael nearby I’ll get them um just taste that for me would you please that’s the Snapper Anna soy should be baked a little longer that is [ __ ] disgusting yes sir thank you and would you do me a favor we make sure that CC tastes that yeah I think it’s really important all right thank than you what he said for you to taste taste what he said it’s soggy I want eat she touched that I’m not going to put my mouth on that the Snapper was soft well what the hell you want it to be hard like a rock I mean I don’t even get that tell me you know what c doesn’t even want to cook you the rest now I’m really getting pissed off I’m not kidding she’s getting mad does she always sh you know what as a St tell him that I said there’s starving people in the world and if I have to keep making food to go in the garbage I don’t want to make anym right now or when I bring in the next no right now [ __ ] him why should I make him anything else I know where nothing [ __ ] him CeCe said that there’s starving people in the world me just stop you there 2 seconds she got something to tell me she should come and tell me herself okay I don’t think it’s fair that you have to do her dirty work for so tell CeCe when she’s finished cooking she can tell me everything She Wants until then I’m here to eat and to taste the food I’ll tell her I’d appreciate that okay thank you so much you’re welcome I didn’t want to tell CCE the truth at all about anything he said she’s going to probably kill me she going to Kill the Messenger before she even kills Gordon Ramsey what you say he said this later you can tell him yourself but right now he wants to try and eat everything so he is a bigger [ __ ] than I thought [ __ ] him what [ __ ] him [ __ ] him Chef for Ry surprised nobody break his leg is your pizza and which one is the oh that’s the favorite dona pieces and honor lovely I don’t care how many [ __ ] stars he has he can kiss my stars Jesus Christ I’m so pissed off right now that’s just not nice soggy in the middle and crispy on the outside that’s Dreadful shame it’s a bit plain yeah Bland thank you can I go over there and scream him yes take your knife uh with you I’m not going to even say [ __ ] I’m just going to throw it I Tred to throw it in the garbage before she saw me cuz I knew she was going to flip oh [ __ ] no [ __ ] way what’s wrong with that now he said it was Bland oh my God he said there need more flavors to it I was so mad at him I wanted to rip his head off he’s British he doesn’t [ __ ] know anything about [Music] pizza after a terrible lunch that’s Dreadful a shame Chef Ramsey is ready to give his input but this owner doesn’t appear ready to listen let’s start from the top shall we sure let’s start the salmon yeah yeah hideous the decoration with the Cucumber everybody loves that salad who’s everybody the Russ’s empty okay the Snapper bitterly disappointed it was mated in crap and mozzarella and didn’t even taste of Snapper that’s [ __ ] yeah you didn’t taste the Snapper with the mozzarella on top what’s wrong with that I asked Michael to make sure that you tasted it am I going to eat something off your plate you are a piece of work aren’t you yes I am when people talk [ __ ] about my food yeah pisses me off where’s Michael what difference does it make where [ __ ] Michael is he’s got nothing to do with it he tasted it and what did he say he said it was mush are you [ __ ] kidding me where is he I don’t like being criticized at all maybe he’s talking out of his bum as they say in in England you said the [ __ ] fish was mush no it was tender the way everybody else enjoyed yeah it was tender Michael are you honestly trying to tell me that you’re now saying that was perfectly cooked soy should be baked a little longer it was a little bit on the softer side a little bit on the softer side I’m not expecting you to stand there and stick up for me but trust me the food was overcooked and it was Bland and mush but there’s nothing wrong with that Snapper I thing was very foolish and very hard-headed that she wouldn’t listen I was like oh what are you doing what’s with the defense mechanism oh my God huh don’t you get defensive if somebody comments about your food like that I don’t cook [ __ ] like that when was the last time a customer complained about the food well last night mhm and what did they say it was Bland and were they right or were they wrong no they were right but you’re off the wall with what you’re saying here’s the difference between you and me I listen for feedback you can’t handle it I came here because you asked me to come and help you and your reaction on me telling you something quite constructive in a very calm manner is a joke okay so you want me to be your [ __ ] pupp why you shouting because you’re pissing me the [ __ ] off so shut the [ __ ] up and talk properly is this the way you react when I’m not here is this a normal procedure when it is yeah oh you’re going to get your [ __ ] ass Kake oh there you go Madam you have an attitude problem I’m not too sure which is worse the food or the attitude oh can I hit him now H you know a lot of people said you were a jerk I think I believe it anything else [ __ ] this no [ __ ] way what a sad case am I supposed to run after him and say oh please come and help me well [ __ ] you he’s lucky I didn’t hit him with something I was that [Music] close in spite of his rude welcoming Gordon decides to give CeCe another chance and returns to the restaurant to observe Cece and her staff in action during a dinner service right so what you keeping here tfos our noi and who makes the noi uh we used to make them ourselves but we buy them now they look definitely Frozen and what these little babies BS they’re a little uh overcooked Jesus Christ and when they’re that overcooked would you serve them we can’t just throw them away they smell like cat food cat food that smells like an authentic meatball to you well I don’t have cats so I don’t know what cat foods smell like oh are we going to be able to cook or you going to keep usting my bomb I swear to God I’m not here to get cross-examined by you let’s get that right yeah there’s only one person that’s going to be [ __ ] losing out on this and it’s certainly not me okay but don’t [ __ ] with me I really want to prove to that pigheaded British jerk that I can do it nice hi welcome to we’re going to go right this way we’re going to sit right over here guys who wants to go first you chicken farm chicken farm you want real picata very good thank you you ready yes please Rony vodka with chicken or r Angelino a Alfredo table 11 can somebody pick up this food can I get some [ __ ] servers back here CC always seems to point the finger in the other direction she’s been always blaming the server she never once thought maybe there was something wrong with herself get that [ __ ] out of the window please ouch CeCe pushes the first orders out quickly but her customers okay we have the grilled chicken are unhappy with what they received has no flavor at all I’m sorry about that and I’ll be back to get those plates okay Jesus what happened there they said uh there’s just like one giant chunk yeah of it there that’s what happens when you use frozen food and dip it in flour that was not even shaken off before it goes in the fry do you tell CeCe that now or um I’m afraid to cuz she’s so busy she needs to know trust me Cece the customers are saying that they’re too chunky like they’re just like one giant piece the calamari was in a big Clump I saw that you expect people to pay money for that and E that come on why don’t I just work by myself and fire all these [ __ ] people you think I can handle it by myself trying to help when you get so defensive continue serving [ __ ] then okay CeCe no no wait wait wait they just say it’s no flavor but they’re willing to let you try to put some flavor in it like garlic I I just don’t want to put nothing in it it’s like they just spitting in your face say oh what is this [ __ ] this is not good CC I need this uh reduce down a little more and head Michael you know what I’m ready to tell everybody just to leave he’s coming back for a reason right don’t even I just don’t even want to hear it right now well we can’t just start acting like a precious princess yeah I I look like a [ __ ] princess right sorry I thought this was your restaurant I think Princess Diana didn’t hang out in the [ __ ] kitchen she’s from your neck of the woods isn’t she wow exasperated by the number of returned dishes cuz I can’t keep doing it an immature CeCe is ready to throw in the towel I’m done what do you mean you’re done everything’s [ __ ] coming back what I you see in here [ __ ] keep cooking for nothing it’s a disaster I’ve had it I’m finished I’m done [Music] everything’s [ __ ] coming back what are you see here [ __ ] keep cooking for nothing just 90 minutes into a disastrous dinner service CeCe is not only frustrated I’m done she is embarrassed and has reached her Breaking [Music] Point are you going to be all right or you going to pass out I can’t C you my breath you want oxygen huh I reached the breaking point in the middle of everything and I just totally wanted to go home even though CeCe has calmed down and returned to the kitchen can you tell the rest of the people when I start ring in my foot she has no interest in continuing to cook shut the restroom then we got to get the point having a [ __ ] Chef doesn’t want to cook for them shut it down well we got to I’ll get back there I’ll get back it’s too important it’s too important as Michael and the line Cooks try to push the last orders out back in the dining room many customers are fed up do and leave without ever receiving any food I have two minutes with you thank you you right now come [Music] on I can’t start to even attempt to help unless you come to terms with the problem and that is the food I don’t come on this is not a game for me it’s not a [ __ ] game for me this is my life it’s not a joke for me don’t stop saying that it’s not a joke it’s not a joke for me I care if I can’t would [ __ ] be here so stop saying I don’t care just stop please I haven’t said that yes you did what I’m trying to tell you is that you have to come to terms internally that there’s a huge problem and that is with the food nobody wants to hear that anything that they do sucks I don’t like to fail death would be better than failing it’s certainly not the sign of weakness to admit your failings I’ve closed three restaurants but I also have a number of successful ones 1,650 members are that’s and it’s it’s I yeah a jerk you told me earlier well you can’t be a jerk stop acting like a pension and teenager I’m not going to stand there and be a doormat for you to take the piss out of me let’s get one thing right you ask me here and I’m I’m here to help so let me in okay the food sucks there you happy there’s a problem with the way the food is prepared there’s a problem with the way the food is ordered there’s a problem with the way the food’s not respected I’m sorry CCE but it’s just not good [Music] enough new day tomorrow okay what do you want me need to do I want you to go home and get some rest right we start the rebuild I’m sorry I called your name let’s go up let’s get in there let them clear down and I want you out of here okay where am I going he says he wants to help me and I believe him this place means everything to me and I don’t want to just give up Chef Ramsey now believes that cc is finally prepared to listen so he comes in early the next morning to put the first part of his plan into action now all of you together no problem cook me the whole menu that will be like 180 181 all right we’re going to give it a try then the cooks only have 3 hours to prepare the 181 dishes before CC and the rest of the staff arrive good morning good morning sir today’s a new day yes new start new attitude I’ve got a little surprise for you a small surprise let’s [Music] go oh my God like holy [ __ ] there’s food everywhere one of every dish oh my God oh my God oh my God I’m shocked at all the food over here like I knew the menu was big but see see it all in front of me now is amazing like I’m just like really the menu is far too big yes yes that has a huge impact on a number of things slow production coming out of the kitchen High food cost and more importantly inconsistency the bottom line is you’re producing quantity over quality so we’ seen the menu visually I’ve got another way of getting this menu across I want to show you how big your menu really is oh my God Debbie Ashen I need your help yes 2 seconds come around I’m going to start off with each and every dish you’re the Frozen lady yes Ashton you are the fresh lady let’s go calar pretty yeah tender squid lightly flowed and fried fresh or frozen frozen sticker here on we go vong goie fresh or frozen frozen can’t here Frozen thank you fresh gred salmon fresh or frozen frozen frozen frozen frozen frozen please Frozen Let’s Go Frozen I’ve been in the freezer Frozen on there Frozen definitely Frozen keep up girls struger to keep up trying trying I didn’t even think I was going to even put a fresh sticker on that I’m going okay I’m going to stand here I guess the whole day just doing nothing season salad fresh or frozen fresh thank [ __ ] for that fresh salmon gr to Perfection on top with Citrus mango salsa fresh okay let’s go it’s a rude awakening to see how much stuff on the menu was actually Frozen just over 80% Frozen and 20% fresh we’re going to start off by reducing the menu CCE I’m going to be working with you in the kitchen and coming up with a plan for the anifan chenzo family style meal soup salad pizza homemade lasagna I’m going to do that with you personally okay sure for the next dinner service Chef Ramsey is determined to introduce a special that is not only fresh and delicious but positions this restaurant as the ideal place to get value and quality for a family okay simple lasagna the meat lasagna fried beef a little touch of the sauce okay it’s going to be 1/3 sauce one3 meat Touch of aotta sauce on top I personally like this family style idea cuz this is definitely something that we should do cuz that’s going to help the kitchen it’s going to totally help us get the food out faster is in okay we got the soup have a little taste in terms of flavor it’s extraordinary yeah yesterday I really hated Chef Ramsey and I wanted to kill him today I really believe he wants to help me Chef Ramsey believes CeCe is now willing to take his advice and move forward so he and his team work together to pull off a huge surprise for CEI and her staff good morning morning I’d like to welcome you all to the new Anna venzo take your blindfolds off please welcome to the new Anna venzo oh my God great and beautiful look at the space created G of those dark sedated colors we’ve got lightness it’s contemporary and it’s Timeless doesn’t it bring so much light in here with the windows I can’t even describe the difference and I think this change is going to change everything it’s classic temporary you can sit on every table and view across the room webon store have donated $10,000 worth of plates knife and forks table wear chairs God bless you and CeCe you my darling are going to be the star of your new restaurant have a little look at that kiss the cook how cool is that make it yours yeah the color it’s felt awesome to see CCE that happy like she was blown away she gave him a hug before she wanted to rip his head off and she just gave him a hug it was cool to see you happy Angela are you happy see my daughter happy so I am happy good and what do you think beautiful yeah God bless you thank you very much thank you I’m never going to forget for the rest of my life what is Chef R do it for my daughter oh God it’s so different it looks like a different place I can’t get over it I’m static I’m just a little nervous about the new menu after this I don’t know what else he’s got in store the menu has gone down by half I it works why because you can keep the cost down and the freshness up yeah you have to think forward your kitchen needs help I know so I’ve arranged for a top restaurant consultant okay which I’m taking care of off for the first month to help you get through this difficult time okay his name is Daniel Surfer Daniel hi chef how you doing how are you I’m doing well thanks good now here’s our owna CC yes nice to meet you he’s been handpicked by myself years of experience in some of the best restaurants across Florida now this man’s going to be by you side for the next month yeah look after him listen to him I won’t yell at him yeah you have a phenomenal chance here to turn this around today is the start ready good I couldn’t even believe that he got a Chef consultant for us I feel more hope now I know that this is going to make a total [Music] difference you like the menu you like the daycor yes good what’s missing customers customers so now we have to use use our initiative and spread the word I started putting together with my team the most amazing marketing plan so today five Florida radio stations will be outside that front door in your parking lot why we are having the Anna and chenzo pizza making contest oh my God cool now that’s not all we have three teams competing in this contest team one representing atives of the Miami Dolphins yes team two nor representatives of the Miami Heat oh my team three representatives of the Florida Panthers this is czy the most important objective of this contest is by tonight the whole of South Florida yeah would have heard of Anna Vincenzo yes excited good oh no why you un happy now what’s the matter going to call me a jerk again no cuz you Haven today so far it’s a jerk free day wow oh yeah it’s a special day for us the whole family at anavan chenzo not just [Music] me after a drastic makeover for got it’s so different and a dramatic menu change the an chenzo family meal Gordon has created a huge marketing event to spread the word featuring South Florida’s top pro sports team the Miami Dolphins the Miami Heat the Florida panas they will be competing in the first annual Anna Vincenzo’s Pizza making contest the turnout today is amazing there’s camera Crews there’s news crews there’s radio stations I’m like I don’t even know where to turn each team has the most amazing ingredients in front of you guys to make their own pizza you have 3 minutes to make that stunning Pizza take your stations on your mouth get set go let’s go rolling twist slap your baby’s butt easy easy just let it slow in your hands try to keep it in a circle I’m trying to get around how do you get around [Applause] 9 8 7 6 5 4 3 [Music] 2 there we go Masterpiece give us a little inspiration behind the thought in the process we want to make it even we wanted to make it a success just like the Panthers Panther Pride I don’t even eat meat but I put meat on the pizza just because I didn’t know what else to do so one ingredient on there that you think is going to blow the mind of the judges a l of loving it a lot of love okay excellent right they all did a really good job even though it looks really easy it’s not that easy to make pizza we’re going to find out who the winner is the Florida Panthers cheesy Miami Heat oh that one’s good here we go this is going to be tough the Miami Dolphins beautiful beautiful the winner are the first ever an Jenza pizza making contest is it going to be Panthers heat or Dolphins which one is it come on I have to say that the Miami Dolphins I’m coming that way pepperoni pizza pepperoni pizza chef Ramsey’s marketing event did definitely get the word out about the new anavan chinzo restaurant opening the whole boa knows that we’re doing a relaunch it’s like a dream it’s an amazing experience that I would never expect in my life it’s a new beginning we’re going to be [Applause] [Music] awesome after the extraordinary marketing event consultant Chef Dan surfa works with cc to prepare the new menu put these in the oven then Chef Ramsey introduces the dishes to the staff we’ve cut the menu in half increase the freshness and the quality First Impressions how does it look smaller smaller yes okay let’s start from the top baby fried mozzarella balls with marinar sauce shrim campy yes Calamar frit not clunked glued together the SE muscles yeah with white wine and tomato sauce baked clams they’re not Frozen They’re baked so beautiful wow parmesan breaded pork chop the pizzas they a bit of a Hallmark here so we just tarted them up a little bit spaghetti meatballs fresh if you’re not happy with it you don’t send it end the story the line stops with you have a taste of the food so let’s dig in the eggplant tastes good this is my favorite this is my favorite I’m very excited about the menu the family meals I could do stuff like we make at home and serve that family style the Anna venzo family style menu push it okay let’s go let’s get set up in the [Music] kitchen hi welcome to an vinzos tonight how are you just party of two you want to do the family special nice and easy okay you’re going to love it very nervous everything’s at stake right now we need to get this relaunched like going tonight’s about standards yeah quality over quantity yes yes Anna forenzo family meal yeah got to work tonight let’s go give it all you got yeah yes okay yes please I feel really really nervous tonight’s a really big night it means so much to us and I just don’t want to mess it up let them know the difference between what you’re waiting for and what’s ordering in can you start me two V picadas and the single lasagna but don’t make don’t like call it again okay CC these first 3 tables got to out quickly yes okay Gordon’s overhaul of the menu has been dramatic with an infusion of quality and freshness more salad in that please his family style meal and smaller menu have made the load on the kitchen much more manageable come on guys get it together timing and as a result CC pushes the first orders out quickly okay very hot plate there this is nice it’s amazing amaz to see how much fun everyone’s having right now with this family style meal the atmosphere in here is magical all right that’s good I’m glad you guys are enjoying it I need family lasagna table 10 after that there’s no more okay it’s only half an hour into service and we’ve nearly sold out of the Anon Jenza family style meal so as a result the kitchen’s running a lot smoother but the night is still young those lasers are a little too cooked I think no oh man whatever if something’s ready don’t wait just send it out did that look good to you it doesn’t matter get the [ __ ] out that shop looks burned from here are you [ __ ] [ __ ] me is it burnt the P chop yeah it’s done like that just send it out just send it out it looks black from here we don’t have time for mistakes service it’s [ __ ] guys is it just plain ignorance or a people Fick ground here I’d rather you go to the table and tell them we be extra 10 minutes cuz we burnt it then stand there send [ __ ] I’m going to flip my lid and none of you have seen me go [ __ ] crazy yet you know what I don’t [ __ ] give a [ __ ] [ __ ] [Music] hell I’d rather go to the table and tell them we burnt it than stand there sending them [ __ ] it’s relaunch night and although CeCe has come a long way it appears as though she is slipping back to her old habits it’s [ __ ] guys and Gordon is having none of that I know it’s hard you do not have to send it out [Music] make another one now thank you start this table xan parmesan Bill parmesan Bill Mara spaghetti bowling is no more fuckups we don’t have time thank you that’s what I need to hear we’re going to handle it please keep an eye on that pork chop don’t burn it please I was like you know what new place new rules come on we’re almost there we’re almost there we’re going to start following what Gordon said it’s like starting all over again come on guys now there’s how M manyy now yeah I need the poror chop before it gets burned again awesome good work good work perfect okay spop it was a different CC that I’ve ever seen working in the kitchen now she really cares what’s going on she’s not going to serve crap to a table she’s going to make sure it’s good that’s establishing a a standard CC that’s established not there but there yes yes je look at that that looks beautiful seasoned right yeah that’s the way I like it you said that por CH was amazing on table 30 they loved your flounder everything was perfect awesome CeCe proved she had accepted Chef Ramsey’s plan she maintained a high standard in the kitchen and she was rewarded with happy customers everything good guys yes good you enjoyed everything J thank you I was just like oh my God this feels so good again seeing the restaurant full this is wonderful you know when you see the place empty it it hurts and when you see it Fallen everybody’s like wow this is great it’s uh it’s amazing I got all my passion back good to see you guys I hope to see you again have a good night thank you thanks for coming come back see us okay what a difference from the first night I was here this is the restaurant that batan needs and wants you did very well tonight and even when problems started you didn’t start throwing out out mediocre food and that was the telling point and that pork chop that you didn’t send made me happy Medi doesn’t sit in this town you’re above that now well done thank you if you would have asked me 3 days ago I would have said oh good rid I’m sorry to see him go actually he did a lot something I’ll never forget you’ve got the restaurant you’ve got the menu yeah you’ve got the family behind you you’ve got everything you need CeCe here to make this place work go for it yeah stay with it cuz I know you can do it thank you okay can I hug you of course you can come here you well done well done good job really good job yes and good luck I really mean it okay thank yeah good luckk okay you can do it hey good to see you don’t be scared to take that jacket off from time to time yeah loosen up a little bit a little bitk you look your daughter yes trust me the money’s coming back I can smell the dough I know L [Music] to I my daughter that’s was my wish my life thank you so much look after her yes excellent bye Chef God bless thank you hey thank you what a week Florida may be called the Sunshine State but when I first arrived it was anything but Sunny cing the restaurant have come a long way in just a few days quite frankly I’m surprised I only hope the sun continues to shine down on Anna venzo please forecast for tomorrow 100% chance of Tears see we made friends I know he’s not that bad I take him back he’s not a jerk after Chef Ramsey left Anna venzo CeCe continued to follow his advice welcome to Anna venzo she kept his smaller menu and buys fresh ingredients new and fresh and exciting and for the first time in a long time cc is hopeful for the future [Music]