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Season 2, Episode 6
Gordon visits West Dover in Vermont to try to save a dog-friendly hotel that’s desperately in need of help. Sandy MacDougall, the owner, runs the Four Seasons Inn.
Season 3, Episode 5
Gordon urges the owners of a hotel, restaurant and ice cream parlor in Washington to look more closely at their business and relationships and get involved with the community.
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tonight on Hotel Hell I’m trying to save a dog friendly Vermont in does that look like a floating turd that isn’t friendly to dogs they’re cramped and bare it looks like a prison all to humans now this black light shows up to bodily fluids what oh right there with the owner barking up the wrong tree Runner fol get it out of here [ __ ] you Steve and the staff ready to run away where’s my money no one gets paid this dog friendly Inn is on his way to being put down for good I’ve just never seen this [ __ ] going on before I’m ready to burn the building down [Music] [Music] the Four Seasons in is located in West overa in Vermont’s beautiful Green Mountains former construction worker Sandy McDougall purchased the Inn which has 14 bedrooms and an adjacent kennel as the culmination of a lifelong dream since I was a kid I’ve always wanted to own an in always wanted be able to please people and give them a happy experience that smell really does me in a little bit Yeah Yeah a hair was found a what a dog hair a dog hair impossible this is a dream Comon true it’s a beautiful in it’s a great place it’s a little Slice of Heaven I don’t know what kind of stain that is but I don’t want to lay in it I thought it was after only 2 years Sand’s Slice of Heaven has turned into hell I need to know why the fs are not working it’s been nothing but hemorr riching money the in’s bedrooms are almost always empty and despite marketing itself as a dog friendly hotel the kennel lies unused current standing into the Inn Cashwise $1.15 million out of my butt it’s terrific I’m glad I was able to help with that Richard’s my marketing director I should be beating the hell out of him every day cuz it sucks Richard what’s up with no money coming in the in survives with just a skeleton crew who live in the Inn for free instead of receiving a salary and then I drink uh I don’t get paid so it’s not really job is more volunteering I would really call it a job Jesus where’s my money I want my money I’m not getting paid I’ve hit rock bottom as of this morning I’m officially maxed out on three cards and $14 in my bank account I’ll get door Sandy is generally a nice guy but staff does not get paid this is ter there’s endless complaints about everything kind of reminds me of the nursing home I worked at why we get paid the big dollar [ __ ] you Steve sy’s Own Worst Enemy is Sandy why the hell is the grill on s’s best friend is his dog ilila who lives with him at the Inn Lila is an English Setter she’s the Greer she’ll come in the dining room she’ll sit at your feet the guests complain about dog hair everywhere and it makes them feel disgusting dogs have hair dogs have dander dogs drool I mean dogs lick their own butt you don’t want them anywhere around the kitchen most days there are more rooms occupied by the staff than guests and if things don’t turn around soon this dog friendly Inn will have to be put to sleep Sand’s ragged beaten we all are if coron can’t save this place four seasons in is proper [ __ ] I can’t let this hotel for H he’s running out of time he’s running out of money and he’s running out of energy this is the death rattle this is it good God I can’t be that screwed up am I this is exciting I’m back in Vermont heading towards the Four Seasons in trust me I’ve stayed in a lot of crappy hotels and I’m finally getting to stay in something Sumptuous and amazing the Four Seasons in I’ve stayed up Four Seasons all over the world they’re fabulous hotels that Define luxury so this week should be a dream hello oh god well it certainly doesn’t look like a Four Season to me Jesus hello I was hoping for a dream but this place looks like another nightmare how are you Garden my first name is Garden know what my name is thank you my name is Sandy reception is calling sick no she is around I will take care of there far you okay great happy to uh check in we have 18 rooms in the end the rooms are beautiful what a [ __ ] mess nice to see the bed being made I’m surprised I’m still standing after I open that door I swear to God I thought I was going to [ __ ] myself do you have a room that’s actually ready yes I do thank you [Music] sir hey I’m a bit late for the old party Sandy hello oh well really the one room they don’t make up Aaron yeah run I am pissed off room four is done and ready to go go up and check there’s just no excuse for not getting the rooms done on a timely fashion this is my worst nightmare Sandy Sandy oh hello how are you yeah I was showing to the honeymoon suite oh hey I’m I’m lost s I’ve lost sday it’s a bit bizarre Sandy is very scared of his his guest cuz he doesn’t like when people like talk down about you know his Inn or his food and stuff like that so he ties in the kitchen he showed me into the room it wasn’t made and yeah well we yeah we kind of in the middle of doing all of them and what did you do I’m the massage therapist here and I do hula constructing and also the just say that again the hula hoop instructing wow yeah and obviously uh huge amount of a month for hula hoop dancers right not at all here in Vermont but I don’t know I kind of picked it up but I liked it so um you got another room for me yes I do okay great who hoop instructor wow [ __ ] me that’s the first ah at least the beds made thank God for that thank you wow this wallpaper um it’s uh it’s eye catching right it came with the place right um I have to be honest I mean I’ve been very fortunate enough to stay in lots of Four Seasons but I haven’t seen one quite like this how long have you been affiliated we’re not affiliated we’re the Four Seasons in oh so you’re not Four Seasons we’re the Four Seasons in but you’re not Four Seasons no no affiliation can you get away with that legally yep they call themselves The Four Seasons where are the four seasons in incredible and next month is going to be the ward Warf aoria Lodge no no no no um well I’m going to uh unpack thank you sir [ __ ] me uh Four Seasons yeah more like four shades of [ __ ] wow I’ve just found out that the Four Seasons in is about as far away from a luxury hotel as you can get I need to find out what’s really going on here how are you I’m good so how long have you been here about 5 months I came here um to do like massage therapy and stuff but then we didn’t have like a really call for it cuz it was slow so I just started Housekeeping did you ever stay here I do oh you do yeah I live here how does that work salary-wise I mean I don’t get one what do you mean don’t get one I’ve never gotten a paycheck you’re joking no I’m kind of scared to ask him about it I’m not to Wicked excited about not getting a paycheck but I don’t have a full-on conversation with Sandy about it because I am scared that he’s going to yell at me and I just don’t want to take it God so how can you treat this place professionally if you’re not getting paid in you can’t really I guess treat it profession you yeah bloody huh yeah no one gets paid what an embarrassment take it I I can’t believe Sandy doesn’t pay his housekeeper oh God no wonder my room was such a mess I hope the food here is better than the rooms it’s lony in here where the hell is everybody hello hello my name’s Gwen Gwen nice to see you where did you pop out of popped out of the kitchen going to get you started with a glass of water here hi Lea that’s Lea she kind of runs the house here if you haven’t met her yet yeah she seems busier than the owner um Entre I’ll have the mushroom ravoli sounds delicious let’s go for the salmon as well after that cook with apples finished with Maple glaz and a Apple risotto and you would like the Apple risoto okay great all right she’s placing an order man them up I’m so nervous I’m trying not to puke I puked last night before service and uh after service and I’ll probably do the same tonight Apple Roda with the salmon salmon SE not cook through you got it baby I think we’re going to knock Gordon socks off with the food fantastic all right well we have some bread for you what do you think yeah disgusting it’s just so heavy and doughy hey you eat that Curry bread you’ll eat anything Gordon did not approve of the curry bread oh Lord Sandy being a business owner with no culinary experience or training in any way that’s what I was saying last night it’s doughy I don’t feel that he should be back in the kitchen working later oh [ __ ] I thought you gone stay with me girl it’s only Curry bread I’m hoping these next couple of dishes are at least edible send it flavor flavor I’m sure there’s going to be a lot of flavor here Jesus that wild mushroom ravioli the dog just throw up on my plate I hope not wellow Jesus God how is it and weird and the past is undercooked bizar thank you sorry no it’s not your fault what’s the main problems with this place um management I mean the management is Sandy right yeah I’ve worked for him and haven’t received checks oh wellow staff have worked hard and not been paid yeah wow jeez that’s tough Sandy can be extremely hard to work with and for bizarre and weird good God can this get any worse he said it’s undercooked okay all food in house right now that is coming off of this menu none of it is local none of it is Fresh sy’s menu is garbage hello G good afternoon customer right Richard oh Richard I’m sorry first time we met and Richard you’re not a customer what did you do I work with sandana ideas for marketing when was the last big idea you put into the Four Seasons last big idea we had was purchasing lift tickets at a discounted rate right I would have fired you 5 months ago coming into the summer what’s the next big plan I can present plenty of plenty of ideas but he has to accept them I’m frustrated I feel that the ideas I bring to him are helpful they would work but Sandy he’s just not listening and here is your salmon excellent thank you my D enjoy thank you thank you good God I hope it’s at least halfway good and that is a Apple risotto wow what a pine of [ __ ] that sums it up on that plate there he’s as good a chef as he is an inkeeper [ __ ] useless I can’t believe I’ve not seen Sandy once through my whole meal what sort of inkeeper GS his guest and hides in the kitchen well if you won’t come to me just give me that knife now hi guys hi I’m Steve Dixon Steve good to see you bud Bill Bill good to see you too bud I’m trying to get a grasp on what I’ve just eaten I know you’re the owner yes but you’re the head Chef as well Buzz were working together now in tamon so you’re both head chefs I’m I I I’m not I’m not exactly sure where I fit in it it’s not my menu I’m not doing any ordering feel with Sandy right now a little thrown under the bus I feel a little betrayed right now the rotto was sweet what’s in there apple juice apple concentrate Chef apple concentrate in a roto yes sir come on it it’s not my menu chef so this is all you’re doing then yeah oh my God can I just have 5 minutes on the on my own with the owner would you mind yes sure you know how do you expect something magical when it’s coming out of a [ __ ] can 23 [ __ ] years I wait to give them [ __ ] apple juice concentrate I just feel absolutely destroyed my food is so much better than what I just [ __ ] gave Gordon [ __ ] and you know how am I going to go home and face my kids when they’re all proud of me and I’m like he [ __ ] dogged our food you know that’s not why I became a [Music] shf if you’re in the kitchen cooking who’s running the Inn honestly I’m here and I’m busting my butt trying to get it to where it should be there’s no one running this in that’s the problem apart from being soulless it’s rudderless it’s just a free-for-all you’ve checked out no I haven’t why would anyone come and stay here cuz it’s a nice place in the country it’s like a house of Madness yeah but it’s it starts with you Sandy everyone’s saying the management the management the management everybody’s blaming the management the Management’s [Music] you what a joke I’m ready to burn the building down the one thing Vermont’s fake Four Seasons has gone for it is it beautiful Riverside location lovely what’s that building over there a guest house it’s a dog kennel is it used no the kennel doesn’t do anything radiant heat floor renewable energy with pellets in the furnace they crem and bear it looks like a prison and what’s through here this is a giant indoor play area for the dogs a play area I wouldn’t put my dog in a place like this what a waste but it all looks unused they are jeez I’m marketing executive sucks I think you’re right crazy word has got out that I’m in town so the Four Season dining room is full of customers for the first time in months here we are dinner is served I feel sorry for all of them Sandy honestly I would even feed that to a dog or are you familiar with the area live in town oh nice with everyone looking after the restaurant Runner food get it out of here I’m tired of waiting and Sandy burying himself in the kitchen there’s no one to look after the Inn you guys checking in we are so the servers are forced to check in guests in the middle of dinner service the room ratees 275 is that get that to you right now thank you very much no problem is that normal that Friday night walking like that you just charge him $275 can you just go and ask the owner excuse me Sandy yes how much is Friday Walkin 209 okay cuz that’s told me do 75 so how come nobody knows we need a level of consistency across the board from now on 300 we t is a joke I don’t think I’ve been properly trained at the desk I feel like I’m training myself can’t apologize to it’s 209 now right the Inn is the busiest it’s been in months but s still hiding in the kitchen playing Chef oh for God’s sake upstairs guest are experiencing the unique charm of the Four Seasons in we don’t have any towels and we found some garbage under the bed there’s that and a light bulb I just would have been really upset if my dog eaten the light bulb oh jeez I’m sorry can’t get over the bar no in the background barking is unnerving I can’t believe an owner turn such a blind eye to the problems in his Inn I’ve got to stop him hiding behind the stove you take 2 minutes out and go have a look at the dining room check on things do you have any idea what’s going on out there right now I’m needed I my my need is right back here can you handle this line Steve for 30 seconds absolutely absolutely Chef how a look at his business before it SS any further is he for real he’s an owner not someone who should be doing what I should be doing bottom line I’ve just never seen this [ __ ] going on before this is unorganized [ __ ] chaos is what this is I’m glad somebody has got their fingers on the [ __ ] pulse how was everything my for one and the vegetables were very very hard like just came out the government how is everything so far they brought the food out in the wrong order they brought the entree first and and that was after a 40 minute wait being told in the restaurant nothing’s at the level you think it was it’s like getting kicked in the nuts I feel like I was wanting to run into the kitchen and hide Sandy avoiding his guest is a mad way to run an in but it’s the lack of pay that’s crippling his business I have to confront it head on let’s have 5 minutes together in the lounge please everybody holy Jesus what is about to go down now who in this room actually gets paid [Music] that’s why there’s no standards because nobody’s getting paid so there’s no [Music] responsibilities if you pay peanuts you get monkeys if you pay nothing you get [ __ ] all zero it’s not a business it’s a [ __ ] joke talk to me Sandy honestly Gordon we started off with all the good intentions and we’ve had every bump in the road cuz when we started out we started out wonderfully stop it it’s an embarrassment stop the lies there’s no lies you are not booming when you first opened a it out go ahead nobody believes it Sandy where’s your marketing there’s nothing to Market so what have you done for God’s sakes man [Music] please I’m exhausted it’s been nerve-wracking to watch this go off in the wrong direction you can’t run a business with no infrastructure and you can’t have a business that’s got nobody heading it enough for one day I’m going to pick this up in the morning night night sure I wish I could say good night ah truth hurts I guess I can be one big [ __ ] can I threat bear L horrible and a disgusting smelly pillow so far my stay at Vermont’s fake four seasons has been a huge disappointment [ __ ] the owner doesn’t know his ass from his elbow oh that’s nice the staff don’t get paid the guests are miserable there’s a stain here next to the bed only lady the dog is happy here I’m hoping a quick dip in the swimming pool will get my day off to a better start does that look like a present from Lela a floating turd oh my God Lea did you shoot in the pool there’s no way I’m going in there how about the hot tub slightly [Music] warm and Lea hasn’t taken a [ __ ] in it great news up water ah oh man actually H up was quite nice what a gorgeous view to the river this place has a lot of potential but only if I can get Sandy to stop hiding from his guest and the problems here I’m going to confront him with his worst nightmare to wake him up to his responsibilities as an inkeeper morning Gordon you guys how you doing chefing well come upstairs something I want to show you yeah I’m thinking okay he’s going to show me something wrong maybe the hole in the wallboard by the [Music] door good morning morning morning no there’s a room full of people thought I was going to pass out I’m here to help this place I really need your honest feedback sir would you mind if we start with you there was a a sign that I liked when we came in about all dogs have to be on your leash and we had our dog and we come in and it was immediately another dog coming out us not on a leash our dog’s friendly but it always takes a few minutes with new animals sure I had read that it was dog friendly but I thought it was really interesting that there was a dog laying in the dining room and as much as we like dogs I don’t want a dog in where I’m eating um I agree I think that’s disgusting there’s one last person I’d like to introduce you to Amy Lumis this lady is the general manager of one of the Hilton brand hotels and if there’s one thing this lady knows is how to run a hotel First Impressions walking in at dinner there was dog hair on the tablecloth dog hair on the plate that we were given I asked to speak with the manager I was told there is no manager we have an owner I said I’d like to speak with them then I was told you were too busy I’ve never had the complaints that I had today it’s humiliating it’s embarrassing it’s like being flogged in the center of town there’s something I need to show you all I need you all to put a pair of these on please you okay you going a funny color hot and absorbing everything yeah yes okay lights off now this black light shows up bodily fluids what oh I see a round circle I just oh right [Applause] oh oh oh yeah big one Sandy can you see that yes yeah I slept on that pillow um charging guests to sleep on such filth is outrageous the quilt see the splashes yeah do you know what that is oh I don’t want want to know it begins with S A yeah and I’m sorry yeah disgusting but I want to show you something over by your feet Sandy come over here oh no no no can you see that oh yeah the carpet Sandy yes I mean honestly Madam your feet are right on it look you see that yes stands on the carpet or I I have no idea that could be a dog that could be a human if it’s a human good Christmas just when you thought it was safe to walk in bare feet trust me that has never ever been clean absolutely disgusting oh yeah yes please take your glasses off Chef we have another day to stay here today and tomorrow and after seeing the light I don’t want to stay here tonight I don’t want to put my head on that pillow or any of the other pillows [Music] no one would return and the existing guests that we have want to check out thank you madam please thank you you’re looking at a room full of customers who are looking at you saying I can’t believe you put me in there and that’s maddening and it’s embarrassing I need some fresh air I feel [Applause] sick it sucks to know where I am right right now it’s horrifying it does hurt me inside the tears just keep coming out of my face it’s not what I wanted I’m mortified it’s been a tough few days that the four season’s in um do we have another room cuz I’m not going to be staying in here the food is [ __ ] hideous this black light shows bodily fluids absolutely disgusting I don’t want to stay here tonight I don’t want to put my head on that pillow the truth has been hard for Sandy to hear but he’s finally realized that damage that hiding from his customers has caused now that I’ve opened his eyes I’ve got to figure out a way to make his business work hello Lea so that Sandy has no excuses not to pay his staff you have so much weight on your shoulders and you’re being totally oblivious to what your customers need you cannot run an in from behind a stove you’re not the head chef you’re the inkeeper and that can be a an amazing job that can be an amazing prospect that can be an exciting trust me I am ready I spent last night crying there’s no lie this was a dream since I was a little kid this is what I want I love what I do but I would love to get back to where I should be as an inke keeper you have a potential gold mine here embrace it okay yes sir I know it’s hard yeah you it’s normal to get upset but just embarrassed get moried yes head my ass and absolutely start building a dream we’re going to make this work thank you sir okay with Sandy committed to change it’s time to get the crew involved let’s go and have a a couple of minutes outside from the terce uh I have some very important breaking news this man from this day on is not the head chef this man is going to become the inkeeper no longer will he be burying his head inside the kitchen ignoring issues he’ll be running his in you are the chef and this is your general manager and as a reminder to make sure we step forward and not backwards he is not going to be needing these [ __ ] things say goodbye to sand chef [Music] [Applause] coats GED yeah burn that thing get rid of that thing he has no business wearing it thank [Applause] you you may be a great guy but you are not a [ __ ] great chef let’s get that right there’s a big difference there is Gordon coming here has open my eyes to my shortcomings I love what I do and I need to start doing it got it yes sir there are some very big changes coming tomorrow embrace them get ready for [Music] it this Inn has been elected for so long but now I’m finally giving it the makeover it truly deserves come on girl good morning good morning Gordon wow Sandy you look incredible thank you sir I feel mad how you doing I feel liberated to be honest with you you’re great huh with the fresh shave new haircut I feel amazing I feel like a million dollars feel like what I spent on my end hey what you guys think of your new inkeeper does he you look like a proper inkeeper and an owner right when I first arrived I drove into the Four Seasons in but this establishment is a one-off it’s not part of a chain right no sir so you deserve your own name your own identity and something that you can be proud of everybody is going to know you now as welcome lers Riverside Lodge Great Rooms fresh food and luxury kennels and that is amazing Lea’s Riverside Lodge is amazing the name’s awesome the signs beautiful beautiful it’s just uh screams me what do you think I think it’s absolutely perfect and represent something so meaningful to Sandy you’re absolutely right you okay yeah are you sure I’m positive yeah Lea what do you think should we go inside love to this is the new Reception Area my have a look at this holy [ __ ] what wow so let’s welcome our guest in to a proper Reception Area this is inviting this is warm I love it is itac breathaking is it lovely gorgeous if you have an inviting Lounge then you need the menu to go with it Jens come through please I’ve created a Farm to Table menu of fresh food that will give people a warm and friendly Vermont welcome I’ve revamped the entire menu let me tell you about some of my favorites homemade country p p i mean look where we are look at the farm surrounding the in how can you not have a stunning country Pate wonderful poutine done with the bra pork shoulder stunning chicken pot pie easy to execute for the kitchen baked job done and then our stunning Vermont cheesecake oh my God how are you feeling very hopeful for the future now are you happy now that Sandy is out of the kitchen I am absolutely ecstatic that Sandy is out of the kitchen the menu is absolutely Perfect all right now don’t be shy oh my god wow that past is a world of difference man before when people asked me where I worked I used to hang my head and say the Four Seasons I’m not going to do that no more I can look them right in the eye and say we’re [Music] galus it’s going to be good I’m delighted they like the new name and new menu I can’t wait to see what they think of the bedrooms oh my God w wow G is That Hideous wallpaper replaced with this stunning wooden feature oh I love the deer oh awesome I love that we have steamed the carpet so G of those hideous stains we have a luxury bed for the dog and what I was more depressed with than anything was the linen was was hideous We have replaced the bedding in every room of your Inn with a $100,000 of organic Linens huh you happy you happy static it’s really overwhelming do you want to see another room i’ would love to this one you’re going to love welcome room three look at this go to those flimsy bunk beds give your guests some space it’s something I would want to check into I love the new rooms they’re amazing actually can’t wait to clean them I’m really excited about how everything came together there’s one more exciting thing I’ve got to show you something that I feel can transform this business you ready oh yes sir let’s [Music] go I’ve just revealed the new improvements to Sand’s in however there still one more surprise I have for him that will really put lers on the map welcome to the thing that makes your Lodge unique a new and improved dog kennel oh my God amazing I’m [Music] stunned wow we’ve doubled the size of these kennels we’ve made them feel luxurious we have beautiful brand new bedding when I first arrived these kennels felt like a prison now it feels like a reward or a tree any dog lover want their dogs to stay even me I’d bring my dogs here do you want to do you want to meet R pole R pole oh hello mate hello Bud there he is come here rle meet Lea come on hello no look oh yes hey look at you who’s that who’s that hey rle ball huh how good gorgeous now this part for me is one of the most exciting Parts come this way please come in you my god I’ve never seen the kennel with that many dogs and that many people oh my God and that many Smiles you okay yes you sure oh yes the dogs are here cuz we’ve organized a dog agility competition oh no kidding wow and all the owners are going to be checking in and staying in the in this evening wow this kind of event can be done every month which will drive dog Enthusiast to come and stay in your stunning Lodge sounds amazing mhm so we’ve livened the place up given it warmth yes and Sandy this is Shannon haum you may recognize this lady do she is a luxury boarding kennel consultant she has has very kindly donated to you $10,000 worth of consultancy that she is going to help wow Implement and get this business off the ground now let’s get back to the end thank [Music] you with a delicious new menu and a name of its own Leela’s Riverside Lodge is ready to open its doors and show off its stunning new look ladies guys this is the night that we come back from the dead we’ve been a fored all the tools a great front of house a great back of house we’re going to make this rock some bot if we blow this we’re we’re screwed good evening and welcome to lelas my name is Sandy I’m your in keeper hi follow me I’ll take you to your room thank you here we go very nice oh wow the renovated rooms are a big hit with a new guess can’t wait to get under the sheets let me try this oh yeah she’s got her own place where she can just kind of hang out and just you know be herself right by the window she can look at the pool and she’s got her own porch look at that wow this is awesome dinner’s underway it’s to die for isn’t it and at last Sandy is spending time with his hotel guests and letting his chefs do the cooking good evening how was everything C fantastic tonight is the best night we’ve had here there wasn’t one complaint there wasn’t one plate with food left on it the difference between last time that we were here and this time is just phenomenally different thanks thank you well done steak in the oven love the communication yeah tonight it actually is like cooking in a real kitchen no Sandy back there everybody’s trained everybody’s on the same page we got great food everything from scratch 716 out through the out B any concerns good good baby that’s what I want to hear and while s’s human guests are loving the food his K9 guests are finding lots to love as well so welcome to the new channel wow right car uh-huh was nice you got friends it’s fantastic you have to be thrilled it’s beautiful I’m on cloud N I hope to ride this high and for many years to come I mean it’s pretty awesome this in is finally on the right track so it’s time for me to say goodbye all right well done good job thank you Che yeah really good job Indeed and uh do not let him back in this pitchen no sir no sir right tough one we had our highs and lows but you are really starting to grasp the potential one more little surprise everybody’s going on payroll tomorrow everybody they’re all going to have a paycheck every week really yes that’s music to my ears I’m pleased to hear it listen good luck thank you sir take care take care Gordon save my Lodge save my ass save my life Sand’s running around like a a new man he’s starting to look and sound like an inkeeper and if he keeps this up this gorgeous Inn can become an amazing place for a great weekend R let’s go come on come on Bo come on you can’t stay come on come on I know the room’s nice but we got to go home come on you lazy [ __ ] come on we got to go we have to go I know it’s comfor you come on you young man I’m lazy home sweet home I know this way come on come on good boy let’s go here we go yes do you know what R hul sometimes you can teach an old dog new tricks or at least make him take a bath good morning lers Riverside Lodge since my visit business at lelas has been booming and everyone is sharing in the in success here’s 500 bucks tomorrow W2 head Rock okay thanks we got a great team and you’re part of it my staff me the world to me every week you get paid fantastic want to hear man cuz it’s a team effort you got to have people that believe in you every week you get a paycheck thank you no thank you thank you Gordon from the bottom of my heart it hadn’t been for you I would not be here that’s the [Music] truth thank than you and now all the staff are back in Sandy to make lela’s Riverside Lodge a success oh Rex you said you take it for the team brother here we go finally with something to mark it Richard has taking his sales technique to a whole new level oh yeah baby come on Rich let’s go have a look at the side wait come come come here and hold my paw [Music] I’m in the beautiful Lakeside town of Chalan Washington to help a husband and wife repair their bad reputation they have built walls around themselves they are absolutely no part of this community they don’t know the difference between right and wrong there’s no such thing as a fresh burger what and they are so stubborn you don’t even know the [ __ ] story it’ll be a challenge to get through to them all you’ve done since I’ve arrived here is lied to me and I totally [ __ ] disagree with that Chalan Washington surrounded by the gorgeous Cascade Mountains situated on Lake Chalan this small town is home to the Lake View Hotel and BC McDonald’s restaurant owners Brent and athy McDonald have been in business here for over 15 years we bought the hotel in 2000 we came into town and and a lot of the locals they really didn’t want to see us make it they figured they won’t be here long well I let them know that we are going nowhere you’re stuck with us the lak view hotel is adults only we think that it’s the nicest hotel probably in the state of Washington we have a great place here BC McDonald Lake VI hotel but business is really slow we’re losing probably 30,000 a month easy the financial situation here at the hotel and the restaurant it is tough and this year it’s extremely tough because we had wildfires in the area and quite honestly that’s what kind of has broke the [Music] bank the majority of the reason why there’s no consistent business here is Brent and aff’s reputation and I’m talking I am talking customers come in and she said you hurry up you go sit down I you sit down we’ll be with you a minute I’m the best employer in town I think I’m easy to work with just be quiet will you please you know I don’t know why people don’t like to be here if you want to keep money flowing through the locals need to like you and you know if you have a bad attitude towards the locals or other customers they’re not going to come [Music] back get out there and do a little Dance come on I know you used to pole dance get your ass out there I definitely get very embarrassed by some of the things he says I hope you got a lot of energy tonight cuz baby this is this is Friday night Friday night people are coming to a nice restaurant they don’t want to hear dirty jokes and cussing and everything like that Brent does not like to be told anything you can tell him the sky is blue and he’s it’s going to upset him I think that people are lucky to work for us I think I got a great management [Music] style shalan is is a beautiful town the opportunity is there um we just get overlooked because of Brent and A’s reputation all of our money that we have made in the last 30 years has been sunk into this business and we have so much invested we cannot stop because otherwise we’re we’re done [Music] valet parking where’s the valet guy oh think get Mr Ry could be [Music] okay so that’s him I did say valy parking right yeah it’s not my eyesight maybe he thinks he has the wrong place [Music] Val parking is not well and Roll Baby the best breakfast lunch and dinner in town come on H good morning how are you good afternoon Chef Ramsey what a gorgeous drive that was oh thank you how are you oh with ladies first I I I totally understand that nice toet you um are we uh the valley parking on strike hey it is this time of year so it’s temporary ballet parking and what do I do in my car cuz you kept the sign there I I’ll park it for you how about that wow was the last time we dusted in here it’s a bit Dusty there what’s that there something is growing up there can you see that or was it me see I can see it wow yeah just right there with me I know you’re both wearing glasses I just want to make sure you can see it it’s wow it’s not real easy to see for me how’d you get that down well usually we have we have a long pole dust and where the pole it’s right in the back here I’ll be right back wow well now you’ve made everything Dusty down here I’ve made it Dusty no you haven’t cleaned it yeah supposing that falls on a customer’s head what would you do I don’t I don’t think that it will actually you don’t think it will no well it’s been up there for about 6 months it seems to be growing actually that is disgusting yeah Brett shame on you I know it wow and what’s in here more dust over here Brett look is there more you must have missed that spot too there’s a big long creepy craw hanging down there yes I see that we’ve been closed for the last 3 weeks when it’s so slow this time of the year we go on a holiday and when you closed you normally clean before you close or would you come back dirty uh come back uh the way it is and wow look at that up there we we’re living in a very dusty environment here that’s [ __ ] yeah okay uh come on seriously this is is Mountain clean air well that’s all true yeah yes oh there you go yeah there we go thank you for that no problem I I didn’t expect to clean as I check in and know oh my god there you go they are gross right don’t mess it up too much it’s all going to come down well how long are you thinking of keeping it up there oh [ __ ] we might as well do them all while we’re at it we might as well do them all it’s not funny I’ve got to get this thing out here holy [ __ ] look look at that jeez God damn it afne why didn’t you get to that and how long have you owned this place 15 15 years 15 years you the last time it was cleaned it was clean you just good I was you got you’ve got a great eye I can tell missed I’ve done lots of things on arriv Ral but I’ve never quite cleaned [ __ ] like that from a scening can I give that back to you I’ll do that okay right yeah thank you um what’s going on here on the front door you’ve got 40 flavors yes so no samples yes when we’re really really busy we have a line that goes out the door I’m talking and if one person ask for uh a sample they will all ask for a sample and how do you think all those yogurt franchises entice business they offer samples so they speculate to accumulate sorry no samples sorry no samples who comes up with all these stupid rules it’s probably be myself man you like kicking the crap out of the locals don’t you yeah yes so I take it we’re not going to get oh there’s another one yes there’s me thinking that’s a flavor so how long ago did this Clos oh my god look how dusty that is it’s not closed this is not closed no it’s not stop it is not it looks like it’s oh no bloody hell where’s the stick gone please oh my God this is monstrous this is like a cobweb on steroids where’s the stick gone she’s getting it so why did you close for 3 weeks I went on a holiday wow and where did you go Mexico wow did you enjoy Mexico yeah really we enjoyed being together she only came for a week she gives me a week by myself say say that again you go on holiday on your own I do rest for a week and your wife comes for the second my wife and daughter meet me for the second week would you not like to go for two weeks holiday I well I would love that you I have a chance I see right um I just want to this thing down here we SN theze of this one y holy crap is that a keeper that look at that this is above an ice cream parlor if we turn that on it’s going to spin dust hopefully it won’t we look at that yeah that is [ __ ] hell what I I think you’re doing awesome actually I I think that we should possibly hire him really you know I’m glad that I’m hired to clean yeah this wow do I have to take this to my room it may be a good idea are you serious no let’s go no dust right oh [ __ ] whil I’m up here look oh come on now but look at these ones here on the top of that we we’ll get it oh now you’ll get it well it’s obvious that you haven’t done it before let’s go you know how many rooms do you have here 12 12 wow this room probably isn’t for you but we’re going to give it to you anyway what do you mean by that it’s for people that haven’t been laid for a while quite honestly say that again sorry people that haven’t been laid laid laid as in as in what’s that got to do with me checking into this room wow and this is a room for those who haven’t been laid recently you don’t talk like that to guest well this is an awesome room it offers the best view that we have of the river part of Lake Chalan w wow has a stack stone fireplace awesome ceiling I think they’re 15 ft and uh that’s an awesome Dusty ceiling see those Beams I can see yeah I see that a little bit man what is it with dust around here well as I said we’re in a Dusty area apart from the dust the rooms are gorgeous yes these are the air conditioning uh units why is that so you don’t have that funky thing down here that cries Motel I thought it was a TV no it’s uh air conditioning it’s both we program it for both AC or right where do I adjust the temperature uh you don’t they’re preset it said at 68° wow why is it set like that I keep the remote controls because I absolutely know that they will get screwed up if I leave them up here in the room you don’t give samples you don’t let me keep the remotes and you don’t let me bring the temperature up or down it’s not really the get laid room is it that’s up to you wow you’re you’re setting the bar you’re you’re telling me what I can and what I can’t do weird very weird how dusty this is as well how do I open that up so you got all these fancy would you like me to open yes please thank you wow when was the last time they were cleaned that gets cleaned about twice a year uh uh would you mind if I just make it three times this year yeah I think that sounds great actually okay so the air conditioning unit you control they have to breathe in this [ __ ] at night are you bullshitting me no I’m not [ __ ] you right can you uh I will take that mind I’ve got no interest in breathing you okay I’m going to unpack and I’ll be down in 5 minutes please wow honestly look at that it’s terrible [Music] disgusting hello Hi man um the dust when I walked in what the hell was going on there bizar how long have you been here a month so you’re a new kid on the Block I am yes wow do they go real little stuffff I think so there is some that have been here for years but actually the ones that were here the cooks they have recently left and I mean how would you describe them as bosses [Music] um different than any I’ve ever had yeah I’ll say anyway let’s order um obviously I was going to have a glass of wine hoping to get something local having just driven through those amazing Vineyards but there’s nothing local no I mean New Zealand S Young BL how weird and what would you recommend for lunch what’s the soup today the soup is a minr oh that’s good yeah BC’s bacon burger yeah okay let’s do a a pizza as well right sorry actually we don’t do the pizzas any longer I don’t know why the page is not taken out wow okay uh anything else that’s not on we are out of the pork stir fry and we do not have chili uh no chili let’s do a prime rib as well with that shall we um I believe we’re out of prime rib oh we’re we we’re out of a lot of I believe so yeah the um turkey tobato dip is usually a good one let’s let’s do a turkey dip okay um hold on a minute breaking news BC soon to be famous Cheroke steak what the [ __ ] does that mean when someone says soon to be famous who writes this [ __ ] on the menu seem to be famous why would that be on the menu I think we should try it let’s go um I think we’re done okay yeah sure yeah thank you L okay do you need need help ad minist any suit right correct excellent wow that doesn’t even taste homemade it’s frozen it’s frozen frozen ministy suit yeah okay this is terrible we’ve got the Bey bacon burger wow jeez look how thin that is my onion ring is thicker than my pate huh where are they from I I’ll find out that answer on the hamburgers it says on the menu certified Angus beef where do we get that are they fresh or frozen no we we always come pack it’s frozen $12.95 that’s overcooked and the the the Pate is Bland actually tastes Frozen but please don’t it it it does come Frozen so it says fresh and it’s not anywhere near $13 for that it’s brutal oh the food coming out is very good this is the um turkey milk thank you and what’s this here that is the broth for the turkey the broth mhm if you want to beer sandwich and it holy [ __ ] what is that in there just have a little sip wow so salty yes it does so bad salty and bitter Jesus you want to taste this actually he had me taste it oh yeah it’s really salty really salty yeah holy [ __ ] this here is the teriak chicken burger the nearly famous burger what the [ __ ] what is that what’s he D in tery over cheese oh nearly famous cuz it’s about to be famous to send me to the bathroom yeah I mean I’m not even going to go there nope I’ll just have a coffee than be BET right let’s get reviewing wow headline do not go here if you want mediocre overpriced food this is the place for you unfortunately not my dig bloody hell wow this is terrible this is terrible oh it’s awful I mean look at the headlines what an odd place the owner Batman of another local place at our table do not go here run run run far away horrible service terrible food and stupid expensive the owners are jerks who are rude and don’t support their staff they don’t welcome kids no wonder this place is empty they that bad it is it’s very awkward you know apne says they don’t listen to this these are customers they’re all negative and FYI no samples allowed that’s right it’s a tight bastard yeah is he really stingy absolutely is he yeah yeah and the lack of you know children or and they do have a um teenage daughter so they have a teenage daughter but they don’t welcome kids yes he goes on holiday for a week on his own Sons himself gets nice and bronzed then she joins him for the second week but he wants a week on his own it’s just like talking around I had not heard that yeah what a creep yeah if I did that to my wife she would kick me in the nuts yes I’m at a loss this place is different de pressing I’d like to um get the owners down here let’s just have a little debrief shall we okay thank you wow Jesus Christ they want us he does yeah let’s go it’s okay everything don’t say anything not make like funs no no you think there is no F [Music] okay I’m at a loss the biggest kick in the balls for me is that on the menu it states homemade fresh daily changing soup of the day your soup of the day Brent is frozen can you make ministr soup yes how much it cost to make a liter uh couple bucks tell the owner and you have the nearly famous burger I’d like to congratulate you because it’s now famous as the most disgusting bit of [ __ ] between a bun I’ve ever seen you have a slice of red onion that’s thicker than your Pate it was frozen and you’re charging $13.95 for it I don’t know how low we can go the list everything’s from New Zealand there’s not even a local wine on here well give it to me then well I’ll give it to you most of these wineries all opened up restaurants there there are competitors so you can’t support the local Vineyard well I came in here to help and laughed at lied to and fed frozen food [Music] as an owner you too can’t be that gone otherwise I’m going to [Music] go right before dinner I had a chance to catch up with Teddy the manager so I could understand his perspective of what athne and Brent are like as owners inappropriate things are commonly said his personality has a lot to do with it it’s you know really common that he’ll make you feel that this is the best place and you’re lucky to be here their behavior as bosses is unacceptable wow wow wow clearly in denial I appreciate the Insight yeah yeah thank you thank I’ll see you in there yes definitely and I want to observe what they’re like during an evening at the lake view so you have a key to the room you can’t wait but let’s hope that it’s ready a couple things that we’re not offering um no Chilean sea bass no pizza so no pizza no pizza no sea bass very disappointing [ __ ] hell Frozen Frozen Frozen wow not even wrapped where are the burgers I mean it just doesn’t look anything like a burger and when it’s processed like that and stamped and pressed you can just tell right frozen food wow BR come with me yeah how’s the fet cheating it’s okay not the best damn I’m sorry um Burgers a burger cooked here locally would you expect that to be frozen or fresh the burger is not frozen it’s the patties and everything come in Frozen when they’re thought out is that like most people you thought it out so it’s not frozen then it comes in Frozen yeah you throw it out and that to the your customiz is not a frozen Burger well stay there let me just show you [Music] something I’m waiting for him to come back he’s going to re me on something oh boy here we go mhm so there’s your buas this a Frozen thank you now your husband said it wasn’t no what do you mean no it’s it’s it’s frozen of course I never said that it wasn’t it we thought it out here it comes in Frozen yeah it’s still a frozen Burger there’s no such thing as a fresh burger at least at least here in Eastern Washington we cannot get freshh there’s no fresh you find me the Burger come with me yeah good evening welcome please come in out the cold are you joining yes quick question do you love a burger Madam yes would you expect them to be made fresh here or frozen fresh fresh are you going to tell them or should I tell them fresh all the way no should we tell them the truth I mean that’s what we want to do well we we sell uh our our Burgers come in Frozen and we throw them out but throwing them out doesn’t make them fresh thank you appreciate it thank you thank you thanks for coming you guys welcome ladies hey folks how are you quick question coming out for dinner would you expect a frozen Burger to be served here tonight or a fresh one fresh fresh you going to tell them or should I tell them I’ll let you tell them oh come on you own the place well we all of our beef that we get in Burgers it comes in Frozen our burgers and we and we thaw them out wish in his mind convinces him it’s fresh oh does that make it sound any better no thank you we’re still glad to have you thank you you you bet oh my God after Brent tried to convince me that there were no fresh burgers in town H I almost cry okay you did good I’m proud of you I walked directly across the street and ordered one so that’s the lamburger [Music] bur nice to see you come to a restaurant like this would you expect your Burgers to be freshh or frozen fresh Burgers come in Frozen and with arm out that’s the story thank you so that is a lamburger fresh I’m getting sick to death of this denial denial denial you’ve been making that [ __ ] all [ __ ] day yes yes you have all your staff have the same thing to say passive aggressive condescending inappropriate and stubborn no absolutely not the staff the way you treat them what there you go again no no no you’re just scared about employing a team that’s going to tell you the truth that is [ __ ] that is not cuz you don’t like them confronting you with the truth you’ll fire them no I haven’t fired anybody I heard that you fired your son oh [ __ ] you don’t even know the [ __ ] story he was having some issues Gordon and I told him I was aware of the alcohol problem I was aware of that I was trying to save his life yeah my brother’s a drug addict we put him in rehab seven times unsuccessfully I don’t give up on him but what I’m more concerned about is that nothing’s affecting you it’s like we’re doing great and in generally the place runs quite well oh my God come with me just yeah you and I is this a joke for you can you give us 2 minutes please no is this are you [ __ ] around no I’m not [ __ ] around are you trying to pull the wall over my eyes oh hell no you know the business is dwindling youve got all these rules no [ __ ] samples no [ __ ] kids this place is thriving with families we really don’t want to have crying kids here I just I just would like to have a uh quiet getaway for for our Honeymooners and and birthdays and anniversaries a honeymoon Venture that come down to romantic dinner and eating a frozen Burger come on this place is Heming money cuz you’re caught in a web delusional stubborn oldfashioned and [ __ ] pompous anything else it’s just a joke for you isn’t it no I’m just next time I’m going to know to do a little dusting wow a little Dustin [ __ ] me how [Music] deluded during dinner service I decided to do some investigating in the rooms Dreadful Dreadful Dreadful and after what I found I gathered the hotel guests along with apne and Brent hey guys come through please um just very quickly glass is on there we are come through if you can just stand over here pillow left hand side pillow number one can you see that I can’t see a GI you can’t see maybe apne yeah explain to Brent what this is uh spot no spot you don’t know yeah spot maybe this one will be a little bit clearer blood sh there we go honey well that’s disgusting right Anne yes Brent can’t see anything I I I uh go ahead where I see that of course okay see that one this is the worrying bit mhm these are the duvet that have been on these beds that was just washed one week ago every single one of them Absolute rubbish and look at this I mean these customers they’re the ones you’re taking the money from don’t you dare tell me that was washed away one week ago I have the bills you cannot be serious we are serious it was done and that’s that’s it we’re not going to say got that is not clean [ __ ] yeah it’s [ __ ] and this go on I see that but one week ago that was cleaned I’m done with this [ __ ] just stop we did 13 of them one week ago and they’re not cleaning them properly stop just for once today [ __ ] lying [Music] and look at this I mean that is not clean that was just washed one week ago stop just for once today lying let stay there two seconds what the [ __ ] did you have any idea you’re sleeping in that no not at all I wish you can’t see that to sleep in that Prince I I I see that I want an explanation cuz all you’ve done since I’ve arrived here is lied to me lie to me lie to your staff and I am not going to allow you to lie to the customers and I totally [ __ ] disagree with that too I have not said one lie to you I’m not going to go for that yes you have no I fcking buit all day it’s not true you convinced that th food is fresh food you’re robbing them of their cash you’re telling me this was cleaned a week ago let me ask you a question in front of your customers would you sleep on that no so why’ you expect them to would you sleep on that no not an apology nothing I’d like to apologize I’m I’m I’m appalled I’m disgusted I’ve had enough anything you’d like to say the pillars like this I apologize have a word with him on my own would you mind these guests are hours away from putting the heads on your pillows Blood Stained pillows Seaman stained duvet covers and sweat accumulated over years I I can see that going I am struggling I’m struggling with your husband that’s in denial I’m struggling with these AR arance and I’m struggling with these blatant lies I’m not here to butt heads with a liar I’m here to help turn this business around athne you can talk to me are you worried about Brent he’s my husband yes I am it’s my life we have a daughter together does your daughter feel this at home yeah and he fell out with his son he fired his son yeah does that still bother him is that what it is he’s still his son of course he’s still his son still care about him it doesn’t sound like he’s caring about him the guy was drinking he needed help and he got rid of him is that what’s bothering him is that why he’s in denial I need Brent to take his guard down something inside here is bothering him I don’t know if it’s the financial debt the pressure is it his son I don’t know I can’t get in I want to talk to his son how can I get a hold of him I got his number thank you athne you’re the only hope I’ve got can we work together yeah and can we get him to open up okay and tomorrow morning I want the truth and nothing but the truth [Music] okay I really needed to break through to Brent and to see why he is so stubborn so my team and I attempted to get hold of his son to meet me at the hotel but we were unsuccessful now it’s up to me to try to get through toak [Music] let’s take a seat at the bar I’ve got to get through to you why are you so stubborn you got [ __ ] off last night I mentioned your son M why did that hit a nerve you know we just had a a breakdown in the relationship when his when his mom remarried yeah uh they she remarried the same day the divorce was Final so party company with the son you weren’t even present at your daughter’s wedding I was not invited I didn’t even know she got married I was destroyed everybody wants to see their daughter mhm I’ve I’ve got three daughters that’s painful you know when your when your uh kids tell you I don’t know tell you what well uh I have three grandkids I haven’t even seen two of them you know what you know I am stubborn maybe I am stubborn but when you get shut off and then their mom died I thought wow maybe this is going to be my chance maybe they’re going to come to me but my you can’t my son just drinks too Goddamn much but but I but that but that you’re still their father you’re still their dad I know it you can’t go around with that that that that that anger I I’ve been waiting for them to come to me instead instead of the others that’s never going to happen yeah there not enough time well that’s that’s my proudness and my stubbornness you know you have to change your ways and you have to start becoming a lot more generous as a owner as a father responsible for three kids and I’m not here to fix your family I’d love you too I would so [ __ ] love you too and just you calling them making an effort they need to see the change but you need to embrace that I agree there’s too much at stake reach out to those kids you got to bring those barriers down and you got to open up and somewhere in there there’s the friendly comforting supportive you know astute Brent we got to get back there okay Brent and Anthony’s bad reputation within the town comes as no surprise you got a picture there mhm great give me 2 minutes please okay I’ve gathered local business owners to show Brent and affley the issues they don’t realize they have good morning morning how are we first of all I just want to say a big thank you for coming you guys are the pillars of the community you have businesses and you are very proud of what you built here and I’ve been struggling trying to get through to Brent he’s in denial I feel like Brent is an Undertaker those people that are working for him there aren’t many that have very good things to say wow that’s ridiculous I had a friend that used to work here at BC’s and she had a customer that had a steak dinner and her baked potato it was all great and he wanted to take it with him so she took it in the back and set it on the counter and went to get it to go container and Anne scraped it into the garbage and she said would uh my customer kind of want to take that and she watched DNE grab the baked potato wipe it off and grab the steak and she made her give that to the customer no wow no free samples on the ice creams how hard is it to give somebody a little plastic spoon what do they give back to the town they are absolutely no part of this community they they have built walls around themselves and you need to take care of each other in the offseason it’s locals taking care of locals you know I will say with the fires you know this whole town came together and I don’t think I can remember them offering help in anyway it was a crisis that everybody found a need and everybody helped yeah except them except them but that’s the spirit of Chalan I think is what we’re getting at we share tractors we share you know from Vineyard work to some of us have restaurants so we share employees he’s oblivious how come there’s no wine from this amazing region on their list when we first started our Winery his excuse was that the wineries have restaurants that compete with his restaurant in addition to that it would be a shame if there was just one good place in town to go to we want tourists come here and have a great time everywhere they go so if if he does well we’ll all do well I really appreciate the feedback but I want you to help me get through them on another level now because I’m going to go and get them and we’re going to tackle this head on uh give me two minutes thank you so much you want to go it’s really really hard to take it let’s go because we try really hard it just shocked me wow hi hi folks these are in my mind even more important than customers because you guys should be bonded clearly you’re not why is it taking so long sometime you need somebody to slap your face we were in a comfort zone somewhat and uh used to the way we did everything uh you you know for a lot of years and uh it needs to be changed maybe we banked on the location too much there’s a lot of things we’ve done wrong they’re desperate to see you do well anything to say there can never be too many fun good places in town we always want somewhere to go and relax and enjoy ourselves I think we all want you back on our radar all of this has been a wakeup call for us this is part of the reason why we asked Chef Ramsey to come to help us we’re listening we we heard everything that you had to say and we are going to try to do much much better we’re hearing you I don’t think that I knew how the business commun was connected that everybody is feeding off of each other we have to realize that to be part of this connection we have to change with Brendan athne committing to change my team moved forward getting rid of all the dust and cobwebs we furnished all the rooms with brand new bedding but the biggest change was overhauling the ice cream parlor off for go ladies welcome why myk God holy moly wow unbelievable unbelievable this is what I call a paraa you had a dreadful space here yes oh my God now it’s turned into something magical do you think there’s any chance that I could get a sample we will be throwing samples out everywhere this is way beyond our [Music] expectation even the importance of the local wineries I brought in similia Dave Foss how are you who repaired the bad reputations with the locals that Brent and athne had you’re going to need to nurture those relationships and he created a brand new menu featuring all Washington wine you’re no longer going to have to say sorry I don’t have any local wines finally to accompany all this I created a small and more exciting menu that features all fresh food dig in have a little taste oh my God this is so good it’s delicious is oh my gosh everything fresh better fantastic what I have learned from this community is that local support is everything and this town is willing to give Brent and affle a second chance hi everybody how are you today good to see you guys would you like to see my new ice cream parlor here with all the new improvements I’m hoping Brent and Anne make a good impression for the people of Chalan I actually brought you a list of a lot of the purveyors that we work with cool oh you want to check in how are you guys the hotel is booked up this is just gorgeous and the guests will sleep well tonight in the brand new bedding we’ve added to all the rooms all right I’m going to try the feral salad there’s a real Buzz about the new menu and the kitchen is easily executing the dishes a kiche a chicken sandwich and I got the salmon okay what we’re trying to do is just focus on the local wineries with the help similia Dave Foss the customers are pleased with the local selection of wines they’re offering at BC McDonald’s you like that it’s really good yeah I’m always making a mess that’s the idea I’m the official scooper the ice cream shop is a hit and Brent is even happy giving away samples if you drop it on the floor you own it Brent with everything a success I’m hoping Brent makes one important rule change with his hotel have you thought about what I mentioned about the children regarding children in the hotel or you still sticking with no children you know what I’m going to stick to the adults only adults only why well look at and you take two or three or four children up there and I’m going to tell you they wipe out the whole damn place what the noise noise crying whatever uh gum and uh pop and God forbid samples of ice cream they will you have a young daughter I know I’m talking 3 4 8ye old have you asked yourself the conse my missing on turnover Revenue we may miss a few but I think we miss a few on the other end if they were two or three kids running down the hall but not every every kid is is is that noisy I mean just trying to be open with maybe a couple rooms I will give it thought that’s a tough [Music] one I’m disappointed Brent when alter’s rules about allowing kids at the hotel but hopefully after seeing the success of the relaunch he’ll change his mind keep up the good work yes ran do not let him go back absolutely not okay well done thank you are you leaving yes I am everybody now in this town is rallying around for your success yes so embrace it watching you stand behind that counter just giv samples out and seeing the light on the kid’s face that is extraordinary it’s awesome please don’t go back stay strong there’s an amazing guy underneath all those layers there is yes there is I’m just there is thank you there is you can do this okay I can do it yeah take care thank you so much bye right look out okay thank you and he’s going to think about getting some kids in here okay yeah we’re working on I’m serious Mr stubborn okay couple scoops of ice cream goes a long way oo boy it’s really gone down hasn’t it got any money in okay thank you take care good night okay bye-bye despite my help with the Outreach of the community Brent quickly reverted back to his old ways distancing himself from the locals much of the staff have left or been fired and the hotel’s reputation within the town has only gotten worse [ __ ] I don’t know I don’t know where in the hell everybody’s out [Music] one potato two potato oh one potato two potato