That’s one way to get into debt.
Season 2, Episode 1
Ramsay arrives at the hotel and is immediately put off by the beige color scheme and being asked to sign a damage waiver. He wonders why a hotel in New Mexico is styled after Tuscany, Italy. The food is not very good, and the owner Cali Szczawinski sings karaoke in the style of Cher during dinner services. The pool area is dirty and disused. The owner fires the general manager and asks Ramsay for help. Ramsay and his team redecorate all of the rooms, renovate the pool area and redesign the menu, all in the style of New Mexico. When the owner starts to waver on the changes, Ramsay threatens to put the pool back to the way it was and leave. He also asks her to stop singing and focus on management. She commits to the changes and sees a boost in business. The hotel was sold to new owners and renamed Hacienda De Mesilla in 2017.
Season 2, Episode 2
Only four rooms in the historic hotel are available for use, and all other guests are sent to the adjacent motel. The owner Phillip Lovingfoss inherited the hotel and is wealthy, with a collection of classic cars displayed outside. However, he runs the hotel in a miserly way. The staff informs Ramsay that the owner is severely alcoholic and was jailed the night before for DUI. Ramsay stages an intervention for the owner, renovates the rooms and redesigns the menu. The hotel closed in 2016 due to the owners’ debts and was converted into an apartment building in 2019.
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“I Bought The Hotel To SING!” | Hotel Hell
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Last season I thought I’d seen America’s worst hotels it’s like being in Danny DeVito’s house but I was wrong this looks like a [ __ ] prison this season gets much holy [ __ ] much I’m 16 there a ghost in it worse why would I want to stay in here La
Dances once again I’m staying in America’s worst hotels like a mosaic of seeing so you don’t have to how would you describe the owners borderline sociopath Hotel owner jail definitely smells of a business that’s run by Stoners I’ve been running my ass off for three [ __ ] days it’s like dumber and
Dumber and dumbest you’re a [ __ ] disgrace Fu off it’s all coming up bur the building down this season on Hotel Hell tonight I check into a New Mexico hotel where the guests are driven Away by the owner who thinks you share I’m like an audio Mirage if I do a share
Tune you’re going to think you’re here and share You way I’ve got to find a way to save a sinking hotel with Dreadful entertainment I would pay you 100 bucks not to sink awful food it’s like the cat sh over my plane and a general manager who can’t be trusted does the general manager badmouth the owner behind her
Back yes what an untrustworthy backstabbing son of a [ __ ] you are The 14 bedroom maon de msia is a small boutique hotel located in the Border Town of Las Cruses New Mexico it should be be a wonderful Southwestern Oasis but the few guests that visit the hotel are in for an unpleasant surprise owner KY shinsky purchased the former bed and
Breakfast in 2006 and completely remodeled it putting her own distinctive taste and style into every aspect from the food to the Furnishings to me it’s very European it’s very Tuscan in nature maybe that’s the Venetian plaster but I didn’t really pick a style as much as I
Just picked out things that I liked and one thing Kelly likes a lot is beige the bedrooms are beige with beige and a little beige the walls are freaky it looks like it’s trying to be marble but it’s plastic I do not believe the customer is always right definitely not
A place that I would feel comfortable staying sometimes they’re wrong I that well pregnant she wanted to make sure it was well you know the more you cook it the less waver will have how’s that chicken porm tender salad going Callie made the menu we only serve Tuscan food
I don’t even know if Call’s ever been to Italy 86 for told you guys forever that was an awful recipe but it may not be the bad food or the decor that’s keeping guest away my mother was a bartender and she would have me sing to people and they
Paid attention to me and they liked me I live for Applause Kelly tried to make it as a professional singer but when her career started she found her own personal concert venue I bought the hotel to sing the audience members really like me a lot unlik an an audio
Mirage you if if I do a share tune you’re going to think you’re here and share if you’re not looking at me you think I am Share I find no way I take back those ones that hurt you and You we get a lot of telephone calls it’s Callie singing tonight well then that kind of means they like I think I surprise them quite a bit cuz they just don’t expect it Time give me just a second here after that song I need a little drink too two months ago Kelly hired local restur Zan Steinberg as her new general manager ladies how are we who Che who’s checking in xan’s wife Mitsy has been working with C since the hotel opened in the
Beginning my husband xan and Callie’s relationship was very good has it deteriorated a bunch where are the keys how can I get anything done if that bastard won’t put [ __ ] back Dan is the biggest problem here right now and that’s unfortunate because I brought him
On to help me with what I thought the biggest problem was was we don’t have enough customers some kind of general manager he is Callie should be fired for being a poor operator and digging this thing into a hole with ownership and management not on the same page the
Guests are the ones that suffer how is everything here we’re basically ready to get our food to go cuz we waited so long okay let me take care of that Cali believes that the customers have a place in her hotel but Callie’s at the tippy
Top of that pyramid I do not enjoy going up to tables and having something wrong at every [ __ ] table I go to I don’t like it at all hotel bookings have fallen to an all-time low and for much of the year not one of the 14 bedrooms has a guest
In if things don’t change fast the hotel will be forced to close someone needs to be able to tell me what it is I’m doing wrong everything that I have is tied up into the hotel I need Gordon’s help badly my first time in New Mexico I’m in
Las crues in the Southwest desert and look at it I mean absolutely stunning on the way to the maon de Mia now this is a small boutique hotel possibly the perfect getaway you have arrived at your destination you’re kidding me I mean this is a joke you’ve arrived and look
Yeah I’m going to [ __ ] sound turn around when possible this is crazy doesn’t make sense you have arrived at your destination is that it there turn around you’d think they have a decent sign on there wouldn’t you looks like a prison finally hello hello welcome to my S msia
Good to see you so whose favorite color is beige well Cali was The Decorator cie is the cie is the owner the owner right this is our cleaning agreement if you could read and sign it please cleaning agreement yes yes just so you don’t I’m
Not coming for a job or you don’t damage our property this is a damage your property yes the own is very concerned about the Venetian plaster the owner is very concerned about the Venetian plaster and she wants me to sign a waiver yes sir said I won’t damage it
Yes sir does everyone have to sign these everyone yes why would I sign a waiver I’m not sure why you’d want to sign a waiver no sir I’m not going to sign that by the way welcome good to see you what a first impression I don’t believe that
There needs to be a waiver I just do what I’m told you put all these things on there it doesn’t look like New Mexico to me it sure doesn’t maybe Italian uh well I have two rests in Italy and my rests haven’t got pictures of New Mexico
Bloody hell let’s go up to the room do I have to sign a waiver to walk on the carpet No Sir look that was not me looks like someone’s pooped on my wall oh you got a little fireplace a fireplace that’s exactly what you need in the
Middle of a [ __ ] desert do you have any alternate rooms I’d love to move if it was Les beige all the rooms are going to be the same oh [ __ ] well thank you I’m going to P you going to leave me alone on my own in my room do I need to
Sign a waiver no sir no nice to meet you by the way nice to meet you too Gordon thank you this room is so Bland it looks more like an airport hotel than a fun weekend getaway in the heart of New Mexico I can’t wait to meet the woman behind this
Hello hi welcome to the sign Gordon and call Callie good to see you good to see you too um I thought that you’d be wearing beige with a lady that’s in love with beige everywhere I do like beige my favorite color is beige but I think
Beige goes with a lot of things I didn’t sign the waiver sending that message out to every customer coming in here is not a good sign to begin with while it’s $7.50 a squ foot to replace the Venetian plaster so it can be a lot if someone
Does some damage why don’t you um show me around I would love to show you Around this is the main dining room how many St you go here 89 what you have a stair it’s a stage where I perform oh wow amazing and percussionist guitarist no I actually right now I sing to tracks so you have like a backing track and you
Sing over there yes yes I do okay wow wow wow and this is the bar this is the bar over there we have another stage I usually sing in here on Fridays and okay and who else performs here no one else no wow wow wow and then through here
Seriously what’s all that [ __ ] in the pool well that’s from the pool cleaner who was supposed to be here this morning it’s a little bit late is it busy the pool no it’s not very SAR to people use mind you I suppose it’s like going for a
Swim in a prison Jesus Christ what’s on the back there that was for entertainment my God three stages I sing everywhere in the hotel I love to sing period three stages I hope there’s no stage in the kitchen hello Hi how are you good Sarah Sarah Ang Sarah nice to see you likewise
Where you from I’m from New Mexico oh nice I am excellent is the cuisine uh New Mexican there’s nothing here that’s new Mexican at all no this is all very U confusing I’m looking forward to tasting the food later anyway whatever it is let’s catch up with the B shall we nice
To meet you nice to meet you too I like to cook Southwestern Cuisine it’s like I don’t know why we have Tuscan food as the owner in your mind what’s wrong with the place well we don’t have enough customers and you’ve had it now since 2006 how much did it cost 1.2
Million wow and that’s what I purchased it for how much did you spend converting it another 1.2 2 and a half million bloody how I shut down for 14 months to remodel it 14 month shutd down it wasn’t supposed to be 14 months it was supposed to be four
It turned it into 14 months and a million 2 to do it and the contractor was indicted platy how I’ve gone through a lot of stuff with this hotel it’s like I’m starting to think maybe the problem is I’m just too trusting how long can you continue putting money in I’ve got
Maybe 60 70 $70,000 left so for the next 6 months m yeah unless unless we unless it kicks up um listen I’m uh I’m here to help and I’m sorry it’s been this difficult thank you I’m glad to see I’m I’m really glad you’re here I’ve just arrived at maon De msia
And I’m confused by this hotel who put all these things on there it doesn’t look like New Mexico to me it sure doesn’t I met Cal Theona and she told me she’s desperate for this place to succeed I’m really glad you’re here so I’m Keen to meet the general
Manager and see why he’s letting this place fail on his watch now you’re the general manager I’m the general manager um how long have you been working in hotels hotels would be 9 weeks said I’d never been in a hotel but I’d always been in restaurants full service restaurants how does a restaurant
Manager become qualified to be a general manager of a hotel when you’ve never worked in a hotel before it’s not that complicated take care of the guest check it’s not that complicated I don’t believe it is I can do the work it’s not that hard there’s only like six seven
Things I need to learn what are the major problems major problem is Cali is the owner she’s the major problem major problem she is too controlling and my hands are being tied if you’re not being allowed to do the job you came in to do why are you
Here I’m here cuz I’m emotionally invested in the place how the [ __ ] can you be invested when you been here weeks well my wife’s been here all these years anytime somebody calls in sick the first person they call is mity we’ve always thought it’s a gold mine we just can’t
Figure out why we can’t get people in the seats the only way for missan to be successful is for Cal to back out what are these things here uh the vinyl we’re uh disgusting in fact can we take this off do you mind instant looks better
Right you not need to be a general manager to make that decision do you no is there a server or we’re going to bring a server over for you now and his or her name uh mitti MIT oh it’s your wife yes how are you good how are you
Let’s order first shall we okay and then we’ll have a chat all right what would you like we are in New Mexico aren’t we yes we are in Las our is Taste of Tuscany yes why wouldn’t you just go for a modern stunning delicious Mexican Cuisine I guess it’s because she thinks
There’s enough of them it’s crazy uh the petta looks good okay the chicken picata that sounds interesting okay the lamb lollipops wow it’s not cheap is it $23 for the lamb lollipops thank you my D bloody hell I got the I know good food thank you so much
No problem our food is really good to be forewarned it’s not to catch my plate B normally goes with uh Tomatoes yes and this is olives and anchovies popular dish um no it’s like vomit that pacy dear dear word got out that I’m in town and the restaurant is starting to
Fill up with customers pleas I feel sorry for all of them wow here we go my $23 lollipops been the longest member St here what do you think is wrong with this place um I think K’s reputation is it that bad she’s rude she’s rude mhm she’s brass she’s short she’s not
Flexible I think you get the picture thank you my D blimy not what I’d call a loyal Workforce or fat $23 Dreadful tough as [ __ ] do you like lamb I love lamb he’s tough as anything seems a little tough and perhaps a little rare a little tough
What is going on I know you haven’t got much Hotel experience but isn’t this your Forte Restaurant yeah yes bloody H I’m finished with that thank you I mean Dreadful absolutely can tell that is the Lamb Frozen the lamb comes Frozen and we thought of course you find out where it’s from
Yes lamb lollipops no go so far nothing I’ve tasted has even a remote connection to the area nothing local nothing authentic nothing new Mexican New Zealand New Zealand lamb mhm wow that part’s right that part’s right our chicken is um picata is non-traditional thank you for visiting
Us here at Mand msia my name is Callie I’m going to do just a little music for you this afternoon Little Rock number from Shar love her You way I’ll take back those words that it hurt you and you stay by if I could reach the star i’ give them all to you then you know me love me like you used to do and maybe I turn back time hi ladies how are we nice to see you I’m so
Sorry about the noise and it’s not in the kitchen yes a little bit much I’m not too sure what’s more scary the food or the singing what would you say I don’t know they compliment each other by a fake bunch of [Applause] [Applause] GRA and thanks for joining us here is that normal yes that’s not just because I’m here no she is not share I am sorry I I love this thing that’s probably why I bought this place I’ve got to to get away from this horrendous singing we haven’t met yet have we say
Again sir we haven’t met yet have we no sir I’m David David what’ you do yes sir I’m a pantry Pantry yes sir are you trained David oh it’s trained a little bit sir I’ve been around sir and where’s your love of food coming from where where did you where my father your
Father dad’s a chef no sir my dad was a nurse but he loved to eat wow walking in another calamari with the rim you L I have the second calari selling right now ma’am just two seconds it’s already bre is Fri I’m not Fred right now sir that’s
Already cooked yes sir so when was it cooked oh actually we get in a box sir we get from a fish company sir completely Frozen just touch that oh yes sir it feels like rubber I I don’t eat the fish here sir how come you know this
And you’re still doing it my opinion doesn’t matter in this restaurant cuz you know it’s bad and yet you just against you will do it life wow I hope tonight’s guest can remain as positive as David has if you can sign this here for me it’s just a
Cleaning agreement a what a cleaning agreement just in case you do throw red wine on our walls does that happen it has happened actually unfortunately the guests checking in are getting the same terrible welcome that I did if I could please have you re good evening ladies
Welcome nice to see you both thank you I’d like to apologize about the waiver all right well you you got to do o oh oh not throwing red wine on the walls you sign a cleaning agreement yeah so what does that mean like do the check off
List when you come in and then do the check off list when you exit in the morning is there any other breakfast other than coffee in the morning no ma’am there’s no breakfast is there room service or anything no ma’am you’re lucky you’re not hearing the singing I’m
Going to head to the bar for a quiet after dinner drink any more singing and I feel like my head might explode okay what is going on Customs are having dinner and all of a sudden she breaks into this music totally unexpected oh totally yeah she just sits
There and absolutely in it yeah and what the [ __ ] seriously I’ve seen enough for one day just you going to have to lay that down somewhere where is she going now she just going to sing no not in here sir you kidding me I thought these
Guests in here were the lucky ones I did too the same numbers exact same she’s a nut child exact same word yes my name is Cal for those of you who don’t know I do a little entertaining here got any share fans in the audience oh my
God hey thank you with dinner service and the terrible Coke concert finally over it’s time to get the chef and the management together and find out what on Earth is going on Here let’s get one thing absolute certain it is not a taste of Tuscany it’s not funny it’s a cluster F so are you are you are you proud of this no I told why doing it CU I’m not allowed to change anything oh my God I feel like there is many pricing issues
Here there are definitely change that have to happen you’re amazing it’s just total horseshit it’s just total horseshit you know it’s just like are you lying no we work within the constraints and I’m allowed to work immedately this should all been should been all constraints my ass you have
Done nothing since you came in here but talk about me behind my back try to set me up to fail every [ __ ] day why do I want to make you look I don’t know I wish the hell I did know but I’ve got several people we can line up and we’ll
Tell them exactly what you said to them I imagine we will you know I can hear the same thing about you you know I’ll leave and the only thing you’ll say The Parting words not to me is I hope he hangs himself know how horrible is that
When I’m doing an event here well I tell you how horrible it is about as horrible as when somebody hires all new people and tells each of every one of them that she’s a [ __ ] to work for you can’t work ear but hang in there because in 6
Months I’ll be running this place and she’ll be gone I mean literally right out of the box right out of the box so there he goes that’s what it all goes back to yeah because that’s when I found out what an untrustworthy backstabbing son of a [ __ ] you
Are I got to worry about my back continuously with you what this major miracle old man that was supposed to come in here and double and triple this business when there’s been no change whatsoever none it was I allowed to make any changes like direct dramatic you
Wanted you wanted to hire new people which you did course you told each and every one of them that they shouldn’t work for me God’s sake is that true there was the impression given that Cali would no longer be here whenever we were brought she owns the place why were you
Suggesting that she’s not going to be here after Sierra starts I don’t recall that hor [ __ ] wow it just wasn’t her it wasn’t her it was Annie it was everybody God does the general manager badmouth the owner behind her back yes of course she doesn’t trust you if
You’re going to bad M behind your back if you were the owner what would you do I would fire that person that bad mouth me you’re fired I think I’m leaving I was just fired Now call I’m sorry you’ve already failed and you need a Fall Guy okay you
Got me you run it you step up to the plate good luck I’m leaving too I’m out of here I feel betrayed and if the [ __ ] thinks I’m going to stay she’s nuts you know I don’t mind Callie yelling at me it’s fine she finally got it off her
[ __ ] chest but she doesn’t trust anybody you know everybody’s burned her in her history I don’t know I didn’t burn her it felt good to fire him because it’s been a cancer here at the hotel now the tumor’s been cut out and we’re going to be in better shape Zan’s just been
Fired and the level of animosity and the friction between those two is extraordinary but the question is what happens next I had a rough night’s sleep with that Bloody share tune going round and round my head I’m hoping I can wash that tune out of my brain with a quick swim
And that’s not all I’d like to forget my first day at Mason was crazy within hour of my arrival the general manager was fired what an untrustworthy backstabbing son of a [ __ ] you are and I had to endure torture by Coke I really didn’t mean to H
You today has got to be better than yesterday let’s hope the pool guy came the pool is still dirty what the hell is that what a joke I mean what a badly utilized space I mean you think of a hotel anywhere in New Mexico God one thing is an asset this
This pool I mean this space could be the best thing about this hotel yeah it’s just abused dirty not even a towel out here so going a [ __ ] with some in there that is disgusting breakfast so no morning swim for me but at least I can enjoy a good breakfast to start the
Day God that’s all they’ve got to offer how depressing is that this is crazy I’ve got to find some breakfast I’m starving and cold coffee isn’t going to do it but I’ve heard there’s an amazing farmers market in town so I’m going to quickly check it Out what lovely little place I’ve heard David from Mason’s kitchen runs a food truck here in his spare time no deep fried calamari I hope I saw the line I thought wow what are you serving got cadas best in New Mexico okay brilliant I have a little food truck with a buddy
Of mine Chris a little taste of New Mexico this is one of our favorites right here the cucumber lime that’s perfect little but 100° outside that’s perfect right yeah tast great my goodness W that’s delicious so what’s in the quad cheese GRE chili and cheese here you are my friend thank
You that was delicious yeah now David that’s better than anything I’ve eaten it in the hotel you know that yes sir delicious thank you sir the food truck is my creative Outlet it’s a place for me to at least express my ideas without having any borders well done I’ll see
You later good job delicious enjoy the food guys thank you this town is stunning full of charm and local color it’s such a shame the hotel reflects none of that I’ve got to find a way to get Cali to embrace New Mexico and make the most of what her
Hotel has to offer how you feeling hope okay I think it’s important for you to understand the bigger picture okay yeah can you come with me please thank you hopefully what I have planned will open Call’s Eyes Kelly this is some of your guests I’d like you to share your experiences why don’t we start off with you first please first impressions are important to me and the the very first thing I had to do was sign a cleaning waiver and it it just it makes the assumption that I’m
Not going to be clean that assumption was it was just a tough first impression yes a valid point waivers of for bunge jumps at your perel the whole thing for me wasn’t to make you think that I didn’t think that you were clean it was
I had someone come in and throw red wine all over the Venetian plaster and I thought that I should charge them for that but you’re punishing every other guest one guest and it’s not right you know you can’t penalize future business on the back of one idiot so it appears that there’s no
Thought into what the customer is going to experience for instance um the first thing on a hot day you want to go into the pool um and we looked out to the pool and and it and it’s right now it’s the same way it’s got um a lot of leaves
And it’s dirty so maybe it’s not open but how can it not be open yes a valid point Madam please we were in the lounge for dinner and when you were singing we couldn’t have a conversation it’s just not appropriate for an upscale intimate fine dining experience I feel like
You’re very focused on the performance but you’re not really focused on your guests very interesting so anything that goes wrong with the restaurant when you’re singing you’re too busy singing and not caring about your guests I would pay you 100 bucks not to sing as long as you are focused on your
Singing career and not on your restaurant and hotel career my wife and I won’t be back I don’t agree I have quite a bit of people that come here to hear me sing guest feedback is critical it’s about turning that negativity into something positive now I’d like to introduce you
To a very special lady nuu mamid she is the features director and the senior correspondent for travel and Leisure magazine NE um give us little insight to your stay please one of the things that we look at is whether a hotel has a sense of place whether it’s maximizing
The value that that beautiful setting that it’s in has you mentioned the pool that’s one great example of a moment where you have a potential great asset here that is being underutilized and it’s kind of underwhelming there’s a reason why Hotel schools exist so it’s
Not a hobby it’s a business there is one question I’d like to ask you all would you come back to stay in this hotel again please raise your hands no one um thank you to you all your feedback has been absolutely pivotal appreciate it I was sending a
Message that I didn’t realize I was sending and didn’t want to send I want people to come here I want them to feel welcomed are you starting to understand I am you are I am you’re worry about the wrong things the biggest issue you have is understanding
Who’s number one the guests have to be number one not C that’s that’s that’s the bottom line if you can change that this place has every chance of becoming a big success can you change will you help me I I will help you but You’ got to start listening I can do
It I can I hope so coming up that’s awesome the biggest transformation in the history of Hotel Hell and a shocking twist where’s all my [ __ ] it’s been a tough week at M on the msia but I believe Cali is finally committed to putting a guest first I can
Do it I can so overnight my design team have pulled off an incredible transformation which I can’t wait to share with c and her staff are we ready yes sir please turn around wow a stunning sign wow now when you drive by it tells you what we are the S of hotel
And restaurant gorgeous right very beautiful now everybody that goes by is not going to wonder huh wonder whose nice house that is are you ready to see inside I’m ready because this you’re going to absolutely love morning everybody look how beautiful how are we oh we cool welcome to your new
Hotel breakfast buffet wow remember what breakfast used to be like we had cold coffee now you have a very traditional stunning breakfast buffet that will be serving crisp white linens not those horrible plastic cloths and that’s not all I reached out and got an amazing local talented breakfast Chef let me introduce you
To meet David our breakfast chef wow David hi David hey David that’s a wonderful thing I I feel great right now I’m loving the recipes and I’m I’m really excited to be in the kitchen right now Kelly yes sir I think that’s a much better way of using that stage than a kellyoke
Evening let’s go welcome to you suweet very cool wow get in there very cool wow wow very very cool so we’ve Incorporated some of the local colors and brought them in to this Boutique Hotel Kelly how you feeling amazed Room 205 is is an amazing amazing room it it’s a New
Mexico fi and I know it’s not bait but you don’t mind D no no not at all I think it’s gorgeous I do the walls are still beautiful and yet we have all this color and and and it goes so well with the area that we’re in I’ve added color
But there’s something I’ve taken away there are no more waivers for your guest to sign is that good with you Kelly good it’s awesome the front desk no longer has waivers and the new rooms are colorful they fit with exactly where we are in this historic district I am very
Proud to show people the new rooms I got one very small thing to show you you ready we are this you’re going to love oh it’s out here oh my God oh my God that’s amazing that’s awesome now that’s what I call a pool yes it is remember there was leaves and crap
Everywhere now welcome to one of the hippiest one of the coolest pools anywhere in New Mexico that is the Oasis in the middle of the Des gone is That Hideous fence and replaced it with new turve and pool furniture to die for beautiful it is it is people will
Just want to come and hang out here now bam bam this is awesome the pool absolutely beautiful never seen anything like it if we don’t have pool parties now then something’s wrong this is your fantastic Cabana area gun is the stage if you want to sing Kelly do it in the
Shower I have a margarita Carlos I’ll be serving a lot of drinks out here uh I’m hoping the business is going to absolutely kick off with this wonderful pull now that you have a stunning outside area let me introduce you to your new poolside menu wow wow poolside so you
Start off with a lovely refreshing tomato gaspacho beautifully marinated seasoned lovely with extra virgin olive or fish tacos as well oh I’m going to eat all that yes and delicious fruit kebabs oh this is great wonderful fresh fruit mango orange lime coconut and seasoned with those wonderful Green
Local chilies A Taste of New Mexico not Tuscany Kelly outstanding the tomato gaspacho is is is magnificent I’m very proud to cook this food it makes sense and it goes with New Mexico I think it’s excellent have a good look at the menu get used to it cuz we’re going to be
Pushing it big time see you in a minute this makeover is the biggest I’ve done in any of the hotels I’ve visited there’s over $150,000 worth of upgrades and I’ve never been happier with the improvements it’s exactly what the guests need if I was Kelly I’d be over the
Moon green chilies peons everything that New Mexico is about we have it on the menu we have the guaca we have the salsa what I do with the five cases of hamburger bnes that I just brought In and and even more hey what we want to spend an hour putting things away every night and then bring them out every morning this is what Ramy gave the hotel labor labor labor labor who do I hire to do that this is a lot of work I can’t I can’t
I deal with it you got to go oh my God there’s things that I’m concerned about the pool is outstanding it’s scary to me because I’ve got a pretty big job ahead of me now and the Linens major pain in the ass so many things that I’m going to
Have to do that right now I you know I’m really like freaking out over these and what what I’m going to do is raise prices Callie is a little overwhelmed right now I do believe she likes the fact that it’s more new Mexican Jesus got on but Call’s C where’s all my
[ __ ] where’s all my [ __ ] what does that mean the all the other stuff that you took away what stuff tell me and oh the tapestries oh I know you took down all the grapes which it was covering a pretty big hole in that wall let show me
Show me what we what we wi what we winging about is that what you’re worried about is a plastic bunch of grapes to hide this where somebody hit it with a table we can get your grapes back and you can stick plastic grapes back on the wall
Let me show you something for two seconds I want to show you something really important just have a look at that out there how beautiful is that gge it’s exactly what you guest need and want let me show you something oh oh there it is look at that
Amazing stuff there and I look at this pile of [ __ ] in here and you’re starting to create a fuss forgetting that this hotel is about the guest and you start putting the teen on edge because you want plastic grapes here’s what I’m going to do for you in 15 minutes I will
Clear all that furniture okay and I’ll put it back in my van and this [ __ ] here I’ll put back in there let me show you something oh oh there it is I look at that amazing stuff there and I look at this pile of [ __ ] in here and you’re
Starting to create a fuss here’s what I’m going to do for you in 15 minutes I will clear all that furniture okay and I’ll put it back in my van and this [ __ ] here I’ll put back in there I am I am ex should we get for should we
Get in there and look for your grapes no I am more grateful than you can possibly you have a very bizarre way of showing it that’s all thank you Kelly sometimes what I say with the best intentions is taken with the worst and to be aware of that is very good because
That just means that I’m going to be able to start thinking the thought all the way through before it comes out of my mouth I’m glad Call’s grateful but I am worried as soon as I leave she’ll be back to her old ways plastic grapes won’t kill her business but if she
Carries on singing that might you mustn’t take this the wrong way and I hope you don’t but I grew up with a dad that was constantly moving our family in and out of working Men’s Clubs bars and singing every [ __ ] weekend seeing him ruin his life trying to be someone who
Was never going to be the other night I watched you move from here to here oh Christ you shouldn’t be doing this in here I think there’s a level of class about you the way you hold yourself the way you dress the way you you appear I don’t want to see you
Being laughed at I really don’t know how to to uh to react but obviously Um every time you’re singing you’re not I totally agree with you right now it needs to be run okay that makes sense to me K okay thank you I think K’s ready for a fresh start so invited lots of new guests and a local band for maison’s first ever pool
Party hi table 4 four five 15 15 15 how are we are you good having fun gorgeous place right enjoy the PO party crowd are loving all the changes the fish tacos are yummy awesome they’re loving the food guys yes keep it going yes you know
My first job when I was 18 pot wash starters running but I wasn’t running to glamorous pools like you’re about to run to and the new guests are loving the colorful rooms oh wow this is beautiful this is beautiful another that’s comp I think this will work people will like this idea it’s
Really NE to have something like this in Mones cuz there’s something like this we don’t have to leave town we’re here vacation I think Kell’s heart is in the right place but she has a lot to learn about running her hotel I’d like to introduce you to a very special man Mr
Jeff Mayhem nice to meet you likewise how are you doing K do wonderful now this man has a wealth of experience spanning nearly three decades of running some of the most prestigious and luxurious boutique hotels in Jeff’s a former inkeeper of the year he’s not
Just good he’s one of the best he knows this business inside out after all he does something so well that he’s in Keeper of the year I want my guest to get the experience that his guests get I’m going to leave you two alone spend some valuable time okay great we look
Forward to working with her thank you so let’s talk okay now cie clearly she can’t turn back time but she can insist on this place having a bright future on one condition she stays off that Bloody microphone and makes her guess the stars are not bloody singing can she do it
That’s the million dooll question coming up I finally put Callie’s singing career on [Applause] Ice it’s the end of a long week at maand De msia I’m really happy with the changes at the hotel but it could still all fall apart If instead of stepping up as general manager Kelly steps back onto the stage it’s time for me to say goodbye if you have that little urge
That you start getting the Tremors and you feel a need for the mic I want you to run into the freezer stay there 2 seconds I put your microphone in a block of ice now this will give you two or three hours to defrost which will give
You a chance to understand that the guests are the stars I understand that I want you to seize these changes and run this stunning Boutique Hotel I will thank thank you I found out from Gordon I don’t have a singing career and that’s okay I this is my
Career If I Could Turn Back Time can’t get that Bloody song out of my Mind since my visit bookings at Mand de msia have surged welcome to Mand de msia to you for dinner the new guests are enjoying the pool and the new menus it’s delicious pry impressing I didn’t even know this place was here and Kelly is learning how to be a proper general
Manager I appreciate you coming you’re welcome thank you I really am very grateful a man knows what he’s doing thank God for Gordon Ramsey tonight on Hotel Hell I’m in Long View Washington trying to save one of the Pacific Northwest precious gems which has been shamefully neglected oh my gosh the wealthy Hotel owner has a drinking problem that is spiring out of control want to see the hotel owner jailed phip was arrested for DUI
50 devoted staff are desperate to save their jobs we care about this place and we care about you but a lot of us feel like you don’t give a damn about us you’re calling your staff Liars i’ call them [ __ ] Liars can I get this hotel back on the wagon before it’s too Late Long View Washington voted one of America’s prettiest towns is home to Pacific Northwest jeel the Monte cell Hotel built in 1923 this historic building is currently celebrating its 90th anniversary but unlike cheese and good wine some things do not get better with age oh my gosh I’m Philip loving fos and I’m the
Owner of the mon solo Hotel I’ve wanted to own the hotel since I was 8 years old my mother worked here when I was very young and I remember all the cocktail waitresses and how beautiful they were and wanted to be a part of it some might
Say the story of how Philip loving fost obtained the hotel is almost too good to be true others might call it a fairy tale Philip was a partender here he fell in love with the owner Annabelle Jewel I was in my early 30s when Annabelle and I
First started going together and she was in her mid-60s they were married and when Annabelle passed away all of her assets were given to Phillip he inherited the Monella Hotel all pretty with his inheritance Philip has been living the good life with his girlfriend and general manager Ginger
Who’s also 30 years a senior TJ but despite the owner’s fabulous wealth the staff are underpaid I still make minimum wage and I’ve been here 12 years yay we’re getting in the dark Philip flaunts his wealth in front of us don’t flaunt it in our face when
We’re all wondering do we put gas in the car or do we buy groceries this is [ __ ] unreal he’s probably got $150,000 worth of diamonds on his right arm 10 karat diamond ring on his left finger he walked through the kitchen one day and and somebody broke a glass and
He said oh do I lose a stone I mean really how [ __ ] arrogant I want to say [ __ ] you while Philip and ginger have been enjoying their wealth the hotel has been terribly neglected Sy Burns oh my gosh seriously that is so gross I’ll go all
The way down the hall around the corner inside the beautiful Historic monacell Hotel there are only four Suites and then there are countless rooms stuffed with Philip and ginger crap instead of guests with only four guest bedrooms available in the main Hotel Motel most guests unwittingly given rooms in the
So-called North Wing which is a character less 1960 shoe box Motel Next Door I was hoping to stay in the hotel don’t even feel like staying here now and having been ignored for years the hotel is not generating any new business with a rapidly dwindling client base
Where’s Mary she’s not here with us this once glamorous hotel has major problems but Philip’s problem may be the biggest it is no big secret that Phillip drinks Philip will come in here drunk good job good job in front of all the staff and it’s just an embarrassing
Mess I think that Philip could die if he doesn’t stop drinking it scares me the day before I arrived in Long View things reach crisis point I was pulled over and they charged me with a DUI I was uh placed under arrest they booked me in the K County jail and
Yesterday morning I was released it’s an unfortunate situation thank you you guys have a good night you too this hotel its staff and the community deserve better Phil talked about closing it if Gordon isn’t able to save this place for us um 50 people will be out of
Jobs and Phil will be on his yacht in Seattle drunk hey NASA this place is a gem that needs to be preserved it’s the heart of Long View this town needs the monello Gorgeous that place is massive look at all those rooms for guests finally somewhere nice to stay I feel sorry for the crappy Motel Next Door I’m amazed that place is still open right next to a big hotel like that my God wow look at those beautiful cars must be a car show on oh no somebody having a laugh Hotel h lad’s nine who the [ __ ] can’t spell part-time housekeeper I can’t do anything worse to advertise on the outside of your hotel morning good morning and first name is Vanessa Vanessa nice to see
Gordon I see you’re having a classic car show today no those all belong to our owner philli no stal they do they belong to the owner yes they do what’s with the plate there’s like Hotel Hell on one of the plates yes but you did that for me
Oh I’m not sure if he did it for you or for him wow uh Jeff daggy employer of the month 2010 you know it’s 2013 I do yes are the staff that bad there hasn’t been a more recent employee of the month last I heard actually he was in jail
Holy crap we have so many great employees it’s ridiculous that we’re not recognized more than we are here’s your card and here is your room code you’re in room 220 uh will you show me the way or oh sure if you’d like shall we please do follow on me I’ll got that we’re
Going outside yes okay just across here so you have to go out to get back up again yes m220 right here um but this is not the Hotel this is our North wi motel and why in the [ __ ] would I want to stay in there all
We have available to rent in the hotel are four Suites I’d rather stay in there next door okay than in this dump I’m sorry people want to stay in the hotel they don’t want to stay in the Cracker Box driving up here I didn’t expect to
Be put in a motel no I understand and I’m I am sorry all right it’s just right over here thank you you’re welcome ly how That sofa’s Hideous who would use a [ __ ] Brown sofa like that oh my God it gets worse in here this bed is this
Auntie uh no the rooms are furnished completely with stuff from Philip and Ginger’s home oh dear there a mattress from their house yes you bring a mattress from your house into your hotel I wouldn’t they charge $250 a night for that mattress I don’t even know what to
Say about it when they get new stuff they bring old stuff here there’s some storage rooms that are full of old furniture where the storage places where the jeez it’s like a sweet just full of crb it’s like a dumping ground there’s more too wow you are kidding me I’m not
Oh my God look at this I wish I was kidding you insane it’s like a hoarder it’s just junk everywhere I don’t understand found a hotel owner that would dump half their [ __ ] in hotel rooms and not rent them out Gordon was pretty appalled at the state of the
Storage rooms how much crap there was in there it’s just a big [ __ ] waste I appreciate it you’re very welome thank you wow this place is so disappointing the biggest highlight so far as the drive up the minute you step inside it’s just bizarre I can’t wait to meet the
Owner and find out what the hell is going on in his head I’ve just arrived at the Monte Cella Hotel in Long View Washington and I’m shocked to discover that there are only four rooms for guest in this Grand Place While others are been used for storage
Oh my God it’s like a hoarder it’s just junk everywhere I’ve got to meet the owner and the general manager and figure out what else is wrong with this place Hello nice to see you very nice to see you welcome to the mon thank you what a gorgeous place from the outside good
Thank you how are you good so you’re Ginger yes this is my significant other hello there you go is that true that’s true wow look at that bling have a quick look it looks like a Super Bowl ring too heavy for me um I thought there
Was a car Fair here so someone told me they’re yours they’re mine amazing let’s go to the lounge did you always want to own a hotel ever since I was a little kid I wanted to own this hotel serious and what’s the building worth now between probably 3 and 5 million it’s
Extraordinary I inherited it all the estate yes and if you don’t mind me ask him what was that the tune of 10 million wow is the hotel making money or losing money it’s losing money I’ve been carrying it how much you losing 30 do 35,000 a month losing this last 400
Grand a year yeah that’s insane there’s lots of sleepless nights for me how are we losing so much money been taking advantage of I know that who’s taking advantage the kitchen staff for sure they wait and leave the clock to think you’re going to get paid for hours that
You’re not working they can’t do that to you I I think Gordon’s going to have difficulties with my employees I don’t see them as team players at all if this place was taken away what would it mean to you devastating it would be equivalent to a death jeez I started
Here in 1973 this has been a huge part of my life wow well let’s give me an Insight let me tell you um Ginger nice to see you dnie very nice likewise thank you you thank you excellent welcome again thank you so much it’s terrible to hear that Philip and ginger are been
Taken advantage of by their staff when they clearly care so much I really hope I can help them sort their employees out oh hello good evening how are you I’m fine I’m Debbie Debbie Gord nice to see you I have a table for you right over
Here now how long have you been here I have been here 12 years wow seriously 12 years yes um right what would you recommend I recommend our crab and arti choke dip okay let’s go for one of those all right Phillips triple Tower yes what’s that it’s a three- tier Tower of three
Different appetizers and here’s his name big enough on the menu there obviously suffering from small man’s syndrome let’s go for that and then the button at ravioli let’s try that all right thanks de nice to see you so the appetizers first please okay I’m feeling really nervous about cooking
For Gordon they’re all [ __ ] froze together most of of food is prepackaged or canned or frozen because Ginger and Philip are running this place like real misers they uh Pinch A Penny on every corner this is our crab and artichoke dip it’s served with deep fried peita
Bread and um is it fresh crab or canned frozen chili and crab frozen chili and crab correct Jesus Christ [ __ ] snot dip I mean it’s like a dish ready for one of Philip’s girlfriends no teeth oh God it’s got the sour taste to it I
Don’t know what it is no Jesus ni you’re welcome he felt it tasted sour it always got that taste to me I don’t like it you are kidding me this is the tower this is the tower this is the tower oh my God holy Macos so no I but it’s like something you
Should have in your [ __ ] Garden not in your restaurant they shrimp are they fresh or are they frozen they’re frozen they’re frozen Damn [ __ ] disgusting and what’s in here they’re teriyaki beef tips Jesus that sauce is hideous and that’s just tough beef tips it’s like beef chew and that middle one’s another portion of snot dip I’ll skip that well unfortunately for the chef he doesn’t get to dictate his own menu
What the chef doesn’t like his own menu he does not let’s move on shall we my God careful so Philips dictating the menu I suppose if his staff can’t be trusted to clock in and out they can’t be trusted to choose the food feedback on that um the meat is too
Tough the sauce tastes weird he can tell it’s not homemade is this ramsy’s uhuh and it is I me it’s too t he getting a full picture and that’s just what I want right feel very good about it I am very disappointed with Dan’s food was horrible I just hope that Gordon sees
The problems with the staff ravioli I’m dreading bringing this dish out to him right now the butternut ravioli thank you who made the raviolis I don’t know the name of the manufacturer manufacturer correct so the ravies aren’t even made either they are not made here oh Jesus they’re Packaged that’s Dreadful like a l full of sugar every time oh dear thank you D wow frozen crab frozen shrimp prepackaged ravioli it’s more like eating a badly run old folks home than a decent restaurant obviously from a package we all knew that one was coming I think there’s a better way that
The our kitchen can function than it’s functioning right now I see just blatant neglect um tell me about Phillip’s management style well when he’s sober I get along with him just fine when he’s drinking I avoid him at all costs does he drink a lot on S he
Does on a scal want to 10 how bad is he drinking now a 10 a 10 this week he was arrested for what DUI you are [ __ ] kidding me I’m not kidding oh my my God I want to see the hotel owner jailed jailed he was kept
Overnight in jail bloody hell why would he not tell me that when it just happened hours ago Philip’s in denial he doesn’t take responsibility for his drinking problem and I felt Gordon needed to know [ __ ] the truth is starting to come out um why don’t you ask the chef to
Come out of the dining room I’d like to meet him and bring philli and ginger as well thank you he would like to see you all in the dining room I’m I’m lost of words Chef that was Dreadful I don’t think anything was fresh it takes extra time to do things
Homemade uh yeah naturally we’re on a time restraint what ask how many hours they get in a week or whatever and they got to scrape for my my prep cook gets 20 hours a week that’s not enough time to make fresh food is that why all the
Food’s Frozen I mean I get cut carrots or cut celery in the bag I get the boiled eggs in a bag done peeled you buy in boiled eggs yes I played the safe card and purchased most of it prepared you played the safe card we can’t even boil a [ __ ] egg in
Here philli if you care about quality you need to pay people to prep fresh food not buy it in there were times uh through January February where I’d have 12 16 hours a week a week yeah how’ you survive 3 hours a day not very well but do you have a
Family yes I do Dan seven kids this is insane you can’t run this hotel like a miser if I sold [ __ ] three of those cars and put it into the kitchen budget to function for the next 12 months the chefs can do their job and speaking of
Cars why don’t you tell me about this I’m at the montiell hotel in Long View Washington oh my God the monteo hotel owner jailed jailed and I’ve just discovered that the hotel owner has a drinking problem so bad that just one day before I arrived he was arrested for drunk driving can I have a word with the owner please
Yes what is going on truthfully I don’t know G have you had a drink today no yes you have your staff tell me that you have a drinking problem no and yet you’ve just been busted for DUI Ginger does your boyfriend have a drinking problem he does like his
Libations pissed off that you couldn’t even say hey Gordon can I have a word Gordon I fully intended on having a conversation flashed all over the newspaper I’m aware of that who owns this place me so when are you going to step up I’m here Gordon I’m engaged if
You can’t be honest with yourself you’re [ __ ] the facts are starting to become clear the problem here isn’t the staff it’s the owner you have um room service you do not no room service in a hotel this size that’s not the only unpleasant surprise guests check in and just like me they think they’re going to get a
Room in a historic gem but instead they’re placed in the motel disgusting it is disgusting I don’t think I could shower in this wonder if we can ask for a different room this is awful and F Alfredo’s ready and during dinner service most of the guests are
Over the age of 17 there clearly hasn’t been any Buzz about this place in decades yes sir it’s not prime R should be a little moist out shouldn’t it well I can go I can go and check and see if there’s another inut back there Dan yeah
Do we have another in cut a moist one please be juicy it is okay FL we do this no why all of a sudden is he involved cuz I’m here I’m sorry strawberry de I can’t believe Phillip is put on a show for me well if you want to know the
Truth about a drinker ask the bartender Grant that’s what is going on tonight it’s like a comedy of ARs here you’re welcome does Philip normally ex night no no what does Philip normally do at the hotel he does drink quite a bit well and on average a day how many
Drinks would you make a day during the day sometimes 4: or 5 and then it jumps into the evening it could come up to uh 78 Jesus I had him cut off of a new one oh wow wow no wonder things are on the slide with Philip drinking that much
I’ve got to get him to tell me the truth this monstrous hotel has been running rudderless there’s no one at the HM and you’re pretending all of a sudden I’m busy I’m exper time lifting because I’m here I I I just no it’s not because you’re here we don’t normally do this
Stuff this is what I normally do you’re calling your staff Liars I would say so if they say that I’m not out here helping them every time I walk in this building I would call them [ __ ] Liars come on be [ __ ] honest with me do you think I can just wave a [ __ ]
Magic wand no when the place is running to the Ground with dinner service over you say I’m going to get philli and his staff together so I can finally get to the truth is that normal what I witnessed tonight is Philip always here no does Philip always expedite the [ __ ] hot plate no no we need somebody to expedite
We’re underst stabbed and if we get busy then we can’t give good service and those people will not come back a person can’t shortcut like that of this place the business been strangled it’s been strangled by the owner why are we pretending I’m doing a good job of
Pretending then this is what I do every time that you come in here this is what you do I did not run food down to your bar for the last couple nights let’s talk about the elephant in the room shall we when Philip’s drinking he behaves one
Or two different ways either he’s jovial and likes to giggle and have a good time or if finances are in aars we hear about how much everything costs you and you were going to close the doors it’s stressful it it’s not easy to come to work with someone threatening us all the
Time that the doors are going to be closed please don’t look at me like that philli because you do do this to us that’s [ __ ] you need toar the truth you have told us over over and over again that you’re just going to shut I
May I may have said that twice twice to come in here regularly and say I’m going to close the doors if we keep lying about [ __ ] and we keep covering up [ __ ] and whatever then he ain’t going to [ __ ] help us and here we go like this
Like we’ve been going for seven [ __ ] years he’s he’s been known to walk behind the bar and fix himself drinks after the staff Cuts him off pH yes is that true that I don’t know about that I don’t don’t know about I’ve gone behind the bar and made my own
Drinks yes so you’re blacked out you’re that inated that you’ve got no [ __ ] idea that you’re that far gone if he goes behind the bar take the drink away from him he cannot go back why is he in there in the first place why is he even
In that bar in the first place why is have to do that to me it’s hypocritical you put out memos saying that we can’t drink in the bar it’s hypocritical Phillip and we care about this place and we care about you but a lot of us feel
Like you don’t give a damn about us why are you coming in here to put your your employees in a bad uncomfortable situation if it was up to me I’d say Philip you can’t drink in here because if something happens to you take out a family of four they’re coming after me
And my family and I don’t have any money to to afford a lawyer keep me out of jail for the rest of my life I’m at the montiell hotel in Long View Washington where the staff are confronting the owner about his drinking problem if it was up to me I’d say
Philip you can’t drink in here because if something happens to you take out a family of before they’re coming after me and my family and I don’t have any money to to afford a lawyer to keep me out of jail for the rest of my life they are telling you the truth cuz
They freaking care unfortunately you’re not telling the truth and that’s why this business is struggling this ship is on a collision course can I show you something I think you should all see come with Me I think everybody’s forgotten what it’s like for guests to stay in this hotel D April how much is this room $250 a night Friday and Saturday is $180 the rest of the week let me show you what $250 gets you at the Monte cell turn the lights
Out you see that this black light shows up bodily fluids that’s exactly what you’re see disgusting I wouldn’t want to lay on that bed where these mattresses come from Philip the house in Arizona your house yes wow those two two holes there that’s cigarette holes uhoh Burns watch out every don’t touch there
Oh she I was totally grossed out when I seen that bed it was sickening $250 to sleep in Phil oh my God Philip Seaman right there is everywhere does that make anybody else feel sick yeah cuz right now I am [ __ ] disgusted by this foul polluted
Bed I felt dirty I’m a clean person was disgusting I don’t know why you’re running a hotel you’re just ripping people off if you don’t care for the customers and you don’t care for your staff who do you care for I care about my staff the first
Thing you said to me when I arrived here philli what’s the problem staff they had bleeding the clock huh no way that’s what you told me I’ve got half it Wroten down at home where I put at least 100 hour free in here we will
Come in an hour 2 hours early not punch in and then we will work late to get what we need to get done you have an estate to the tune of 10 [ __ ] million do and a chef that puts 100 hours in for nothing or is he lying he’s not lying
He’s here all the time I’m surprised you guys are here I’m the only earner for my family and I make 500 bucks every two weeks this is [ __ ] crazy And you rock up here with a plate with Hotel help what the [ __ ] is going on these guys are your bread and butter your [ __ ] backbone but they’re terrified to tell you the truth you can’t keep on cutting corners and humiliating them because they’re the problem the fact they it’s not busy look
Within it starts from the [ __ ] top amen yeah could you just excuse me and leave me here on my own with Philip thank you now can you [ __ ] your man up I don’t have all the answers Gordon I’m trying give me one [ __ ] answer give me something you’re abusing your
Staff what kind of message that it send to them when you fill the car part with classic cars and they’re [ __ ] struggling J it’s fair do I think it’s fair no no do they deserve better of course why you doing it I don’t have an answer for that I don’t
Know why I’m doing that get out F me leave me alone get the [ __ ] out of Here that was rough sleeping in a tub is bloody uncomfortable but it certainly beats sleeping on that filthy mattress The staff have been as honest as they can be but they’re all afraid of losing their jobs both you come with me please it’s time Philip and ginger heard from the people who aren’t afraid to tell them the truth he good morning everybody morning morning thank you so much for
Coming your guest I’m going to give you some honest feedback that room was dirty it looked like an animal was killed and drugg out the room me this stain goes down the hall there’s no thought to the guest experience at all wow you feel like you
Threw your money down the dream I was so disappointed to know that I couldn’t stay in a piece of history and got sent over to a motel I was shocked at the decor that I saw it was just hideous it was brutal to hear that many guest
Complain about a one night experience in the hotel it actually scares you away when you see the Marquee that says Thursday lat’s night and hiring part-time housekeeper you don’t want to advertise that you’re short on housekeeping whose stupid idea was it to advertise for a part-time housekeeper I
Guess it’s my idea I’ll take the responsibility thank you can I ask you one question would you come back and stay here please raise your hands no never never I appreciate your honesty thank you thanks you heard what the guest had to say yeah I did do me a favor spend a
Couple of minutes here looking at what you’ve inherited and ask yourself do you really want it enough do you really care enough yes I do care I don’t think you Do owner Philip and general manager Ginger have just found out what the guests really think about the montiell hotel would you come back and stay here no never I think Ginger has finally r realized how much Philip’s drinking is hurting the hotel and now she’s asked to speak to me
Alone it’s been hard because it’s deep well his alcoholism is very deep I can say it’s been hard and I’ve reached out to my children and they’ve all talked to him but it hasn’t been any good and it’s getting worse the stress on my end has
Been where’s he at is he driving is he going to kill somebody is he going to kill himself I just wish You’ told me the truth that’s all I am a private person and this has been very hard and it’s hard to see someone destroy themselves I don’t
Even think he realizes how bad it is it’s been a very heavy F not me he’s very old it’s a terrible disease he’s an old man and you’re suffering the Consequences he needs help and that’s the truth I’m going to persuade you to get treatment God would you do that for me I will do that I want this place to work okay thank you and I’m Sorry I’m going to need the staff’s help to get through to Phillip come through guys maybe together we can break through his denial I’m going to get Phillip in now and I need you to get behind agreeing that he needs help no it’s hard but you’re part of this
Change and you stand up for what you feel is right the staff needs him to show us that he’s willing to make a change I think he needs to become honest with himself this hotel is at breaking point and you need help is there anyone else in this room
That thinks that Philip needs help with his addiction please raise their hand they all here because each and every one of them care not just about the hotel but about you Ginger you know how bad the drinking problem is yes I do I pour out bottles I empty him out down the
Sink because I love him and I hate to see him destroy himself and that’s what it’s been like it’s been very hard if you could see it through our eyes it’s like night and day during the day just you’re amazing Phillip you talk to us with so much respect and stuff
Like that and as soon as you start drinking you can see that huge difference come over you it’s like the black cloud We Really Care About You Phillip I mean we’re afraid for you because your Rock Bottom isn’t going to be like most because you have the money
To your way out you have the money to do what you do your Rock Bottom is going to be very serious it’s either going to kill you or kill somebody else I don’t want to see you die and I don’t want to see you and trouble and hurt somebody you’re very important you’re
Worth getting clean you’re so worth it okay philli will you get help you cannot keep on hiding this I don’t know what you want me to say Gordon what about what you want to say I’m not saying anything we’re done if the entire staff can’t get through to Philip maybe speaking to him
Alone will help change his mind he’s got to get help otherwise this place doesn’t stand a chance when are you going to snap inside and say [ __ ] I’m hitting rock bottom I’ve been in this position for the past several years I’m sorry to hear that don’t get upset huh don’t get
Upset it’s all part of it so what you want to do Phil are you ready to get help Please I promise you I’m definitely going for my family for my staff I’m going into treatment appreciate that come here it’s time some things in life are more important than business and I’m glad Philip has realized he has to put his health first and sort out his
Problems coming up welcome to the new and improved montiell Hotel changes in the air at the Montell Hotel so overnight my design team gave the hotel the makeover it truly deserves good morning morning welcome to the new and improved montiell Hotel before we go inside I want you to notice something that Dreadful Motel sign has disappeared when people want to make a
Booking you can offer them a choice of the modern Annex or the historic hotel and that will be a lot easier because I’ve opened up four new Suites for guests doubling the number of rooms in this Historic Hotel wow oh yes let’s go guys come do it I have
Butterflies I am so excited to walk in that hotel come jumping ladies boy welcome to new site isn’t it beautiful wow I love it oh my God this is a beautiful room it should be used for guests not storage never my wife oldest dreams did I think our storage unit could end up
Looking like this are you ready to see the bedroom that’s so cool I don’t I don’t even have words gone is all that secondhand furniture replaced by a comfortable bed with luxurious Linens now we have something to be proud of I mean the place is absolutely gorgeous stunning new furniture
Beautiful Linens and beds for all your sweets very classy his mind-blowing what Gordon has done is just phenomenal what do you think I think that this is a room that I can be proud to send my guests to Oh My Goodness Me wonderful of course they’re
Never going to want to leave no now I’d like to show you my room oh my God this is amazing for me the stunning interior matches the Majestic exterior now you look on the outside you think this is exactly the kind of fill you want inside have a
Quick look at the bedroom chandelier this one you’re going to love oh boy oh and the bed as you know with two mattresses full of stains now look that beautiful bed that’s what you call a proper king-sized bed oh wow it was our best room before and now it’s the best
Room in town it’s beautiful come through guys the potential here is phenomenal it’s the heart of the town again and something to be proud of oh excuse me welcome to monell stunning new room service wow oh how can a hotel of this standard not have a small Dynamic room
Service menu increases the turnover my average check but more importantly guess they actually longer to know the food’s that good in the room as well now get yourselves a plate and start tasting wow this is so good those are rotten potatoes I know yeah there’s nothing like fresh salmon that food was
Amazing I can’t recall the last time I tasted food so fres I think it’s going to be a real bonus enjoy the rest of the food we got a big big night ahead of us it’s a really nice menu I think it’s going to bring the revenue higher this
Is exactly exactly what we needed this is Sensational MH beond it’s not just room service I reinvented the menu for the restaurant 2 using the best local ingredients I’m confident the combination of great food and great rooms will encourage a whole new generation to come here that’s
Getting medium in there it needs about another minute or two then we’ll pump that one out okay the difference between the Frozen and the food we’re getting now night and day there it’s it’s undescribable for The Taste the presentation it’s awesome keep cooking we’re fresh ingredients I willome okay
And remember this the day a kitchen can’t be bothered to boil a [ __ ] egg yeah get out of there okay you’re better than that yes sir good job thank you yeah well done thank you are you checking in yes oh can I get your name
Uh s ah you’re staying in one of our new suets I can’t wait for people to see these rooms oh wow and I’m ecstatic I’m going to have to send so many less guests out to the motel this is what I had hoped for although the guests are delighted
With the changes it looks like Chef Dan has a problem quick word what’s wrong Oh no you’re Leaving the montiel’s relaunch is going brilliantly nice to see you lordon you okay but Chef Dan has just pulled me aside no let’s go here take a seat what 9 years clean this over wow that’s phenomenal well done so I would love to be a sponsor Philip sponsor if he would
Have me be a sponsor once he gets out he’s going to need somebody by his side that’s an amazing commitment it’s a real big responsibility to be Phil sponsor but it’s one I’m I’m willing to take on get our owner on the right track yeah good job thank
You it’s going to be a challenging Journey for Phillip but with all the support he has from Ginger and his staff I’m hoping you’ll be able to stay away from alcohol so mhm when you get out of treatment you’re going to need a sponsor somebody take your meetings so 9 years
Clean this over if you want I offer thank you joh all right I appreciate that sound good it does now with new life breathe into the Montell it’s time for me to go both of you take care of yourselves okay good luck thank you sir ter say good luck oh dear next
Time I see you give me a change man oh yes I will one more thing before I go what makes this place very special is not just it’s a historic building in its 90th year for me it’s the staff so just so you don’t forget it here we are a new
Plaque wonderful and the employers of the month this month are the entire staff and you need to do more than just recognize how good they are you need to pay them properly y Ramsey did a wonderful job the hotel is flowing in the right direction
Cuz I do have a good crew to turn the ship back around and make it Thrive and I’m going to seek help for my drinking thank you Gordon wow what a place I really hope Philip keeps his promises time will tell since my visit to the Montella
Hotel bookings have gone up this is really nice and with all the new Revenue coming in the staff are working with a new sense of enthusiasm because Philip is finally paying them properly for all the hours they’ve put in Gordon I want to thank you for what you did you saved 50
People’s jobs and their livelihoods and their families and philli is booked into a treatment program which starts next week all I can say is for Gordon is God bless you and thank you