might be for the best
Season 3, Episode 2
Gordon heads to Southbridge, Massachusetts, and checks into the Vienna Inn, an Austrian-themed hotel and restaurant. Owners Jonathan and Lisa have seen their cluttered inn acquire a reputation among the locals, and business isn’t what it used to be.
Season 3, Episode 3
Gordon travels to Harpers Ferry in West Virginia in the first of a two-part visit in which he tries to save the Town’s Inn, a historic hotel run by retired teacher and junk hoarder Karan Townsend.
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I’m visiting an inn in Massachusetts that’s been run by a dysfunctional couple I love you so much but you suck as a business partner he’s lost I have no idea what I’m doing here and she’s lost it just wanted to keep it together tonight and with the staff suffering as well what’s the worst thing she’s ever done to you smack me on the back of the head I’m not even sure if I can get through to them the whole operation is screwed what do you think we should do close come nestled in the heart of Scenic New England lies the small industrial town of Southbridge Massachusetts it’s home to the Vienna in and restaurant husband and wife Jonathan and Lisa Croc have owned and operated the Inn since buying the property back in the year 2000 Jonathan had this crazy idea of creating the Vienna as an Austrian restaurant and bed and breakfast she said have you been drinking I said no not yet we try to transport people and to give them that feeling of being in Vienna without having to fly there when people come in and they stay here for the first time they think that Jonathan and Lisa are a very gracious host Charming the perfect married couple but if you dig a little bit deeper and you stay a little bit longer find out it’s quite a different story Lisa is an emotional person she does get upset often she will just you know explode and she can’t help but be upset she’s over the top my beautiful wife my boss sometimes she’s not so nice to me why do you always have to dress like a goddamn like bum there has been a time where I call their psycho [ __ ] cuz she was being a psycho [ __ ] clean up man I’m done with this I don’t feel like Lisa is authentic when she’s crying I don’t feel like she ever means [Music] it Jonathan and Lisa live in a room at the end you can hear them screaming at each other and you can hear it in the dining room so there’s no boundaries they’ll come down after the shift at the end of the night and they’ll have cigars have some drinks the environment can quickly become unprofessional she’ll go up to a and ask them about like their sex lives you are good looking we don’t get that many locals at the Vienna there’s like a lot of things that people think in ton about the Vienna and I think it’s become a little taboo you have uh those rumors going around people say oh the Vienna they’re all swingers it’s a big brothel it’s just it’s just ridiculous it’s ridiculous that being said we’re very friendly people very friendly [Music] people from the outside think the Vienna is doing very well and we’re very prosperous but somewhere in there we’re losing they’re dragging us down with them and if they want us to help them they they need to help us the Vienna is our home has been for 13 plus years and you know it’s hanging by a thread [Music] and this 5:30 at T 5 walking right in we want to be ready for look at this place my God what happened to him he didn’t last very long did he found our cat H bloody hell dead cat the Cabbage isn’t that funny good morning hello welcome nice to meet you likewise good to see you too Gordon first name is Melissa Melissa good morning how are you how are you Lisa COC Lisa nice to see you you don’t look very happy I do it’s my resting face wow um yes welcome to the Vienna so happy to be here what happened to the cat poor thing cat got run over oh see and you got it stuffed for Halloween right actually better to see you know right um yeah love the tire by the way thank you everyone wears this wow how much are the outfits about $300 $400 $300 average you know they get their own I mean they’re their own dresses you know oh you buy your own uniforms yes they do stop it we do well they have them for many years and it reminds them to not gain weight wow so who designed the place well uh my husband and I and whose idea was it to buy it uh my husband so it wasn’t yours it was not my idea actually very much against it wow uh uh why were you against it it was very overwhelming I had two small children but probably uh after I lost my mind the first year I think we started to get a hang of it and who’s Austrian are you from my husband’s half Austrian and polish right I I’m not nearly as exotic I’m very American right and he’s the chef right so he runs the restaurant kitchen and you run the in correct and whose idea was the violins on the table mine where did that come from that was actually from an estate sale down the street a dead man’s violin no why not I don’t want to sit across a table with my wife and look at a dead man’s violin well bit freaky know I don’t know what would you rather look at when you see the Vienna her who’s her uh my wife oh your wife yes but you have to have something to make up that white space what would you suggest uh my wife wife you’re going to put her on the table that’s kind of scandalous I am so [ __ ] confused Dead Man’s violin what about some flowers flaty H is this place always as clustered as this and who’s that there a Prussian family of course that was uh Fredick that uh their family all was murdered uh so hungry yes wow it’s a dead man’s violin and murder on the wall um great story to uh encourage a nice warm welcoming dinner so um why don’t I check in upstairs you can do that right now yes please you want thank you wow wow interesting indeed she has a clutter your bedroom’s over here rocking chair where’s that from that’s actually the first piece I ever refinished wow so you’re quite an antique holder room service oh room service come in holy mackerel now what we have here some pulled Bo right and then you have a little celer Ro right on top wow and what’s that a little parsley excellent um well take one would you like me to have one yeah of course there’s three three pieces excellent sure thank you thank you for sharing you’re welcome oh hold on wait wait let me put a little bit of the garish on that you want me to have that well yeah we’ll have a little piece of each MH m what did you think of that by the way celery root really don’t like it the pull boore maybe just a bit more soft wow and what did you think of that I think it’s a nice little surprise for people when they come in to uh liven up their appetite B was very watery it was very watery I didn’t that the bread was soggy soaking wet soy from the celery rout thank you enjoy your stay please pass on my comments to the chef I definitely will here we go oh dear okay wow and who designed these bedrooms I designed everything you designed mhm I wallpapered it as well seriously what’s this that’s a another closet what do you mean another Clos I don’t have a closet in my bedroom that’s a closet that we have because there’s an area over here for guests to use but where am I going to hang my clothes right over here you don’t need an entire closet so if you need clothes out of your closet you come in my bedroom do you have the key on you I do can I see inside I just I’m a bit freaked with locked doors in my bedroom a yeah I’m sorry okay thank you it’s right here oh it’s there wow just my closet holy crap stop it stop it seriously all my stuff it’s like a garage cell in a closet that’s why we keep a lock on it I’ve got no interest in wearing any of the garments but thank you you sure I’m I’m positive 100% positive bloody hell what’s the price of this room this one is $220 $220 yeah and I have to share my wardrobe with the owner but what’s through this room here that actually goes to my bedroom so do you just walk in when you need to get some clothes from here no but from your bedroom to my bedroom well I only do that once or twice a week and what’s this wow it’s a an antique purse that was actually found in the house and we thought it was really neat to uh be able to have as for that’s a toothbrush holder in case you decide to take it along with you that’s a toothbrush hold or you could stick tampons in there if you really wanted to we do usually have those oh they’re not in there right now there you go an old lady’s case mhm just trying to think of clever ideas to make this feel like a historian historic it’s definitely historic oh blaty how how old is that you need that uh no I just fascinated to see what’s in my basket thank you for that oh dear everything looks dated I mean First Impressions it looks very very tired what is all that that’s if somebody wants to throw roses on the bed oh [ __ ] God’s sake isn’t that adorable and then they go back in the drawer I guess once you’ve used them okay well I’ll look forward to seeing you downstairs I’ll have lunch super thank you you’re welcome well Jesus that’s freaky the owner’s bedroom is literally a meter away the place is so dated what a mess [ __ ] everything’s just cluttered what a mess look at this I mean seriously bloody hell packed with [ __ ] everywhere all decorations [Music] terrible right here have a sleep you can sit wherever you prefer boom boom boom let’s get some food out you want to get some food out yeah Jesus Lisa let’s junk everywhere mhm yeah I know everywhere is the whole house packed like this of course it is why it’s crazy have you always been this bad it’s a new thing I’m coming at terms with right it’s just a but you do have a problem with it actually no I I I think I’ve actually gotten rid of a lot of things in the past couple years don’t have a problem with everything I’ve just seen in the last 10 minutes W oh well you go right let’s uh oh jeez um do you know how to say all these how’d you pronounce that s got you’ve been here a long time you must lingo a lot of people must point to what they want to order right or just pick up the last line how do you pronounce that uh cunnings Burger kops wow and how long’s this uh menu been running like this uh since the beginning oh 13 years ago stop seriously yes let’s start off with go for the sculps okay let’s do the beer batter the S Crow yeah let’s go for that um and throw the vegetarian mushroom ravioli in as well wonderful okay great I’ll keep hold of the menu for now okay thank you SE in first whoa yeah almost lost it regroup regroup where is Missy I’ll bring it right now that’s Mr Ramsey’s first red pepper Blanc yes sir our sear diver scallops with a red pepper BR block wow thank you and scallops are normally round right yes they are we have beautiful sea scallops I’m not sure why they cut it up today no nor am I oh well excellent okay thank you very much looks like the dogs chewed them I mean seriously that’s rid what up with that one excuse me would you like me to give me any comments back to the shop comments yeah those [ __ ] thank you terrible we’ll have Val take care of for you who’s Val me I like the way you talk about yourself in the third person sear diver skyops tastes like [ __ ] tastes like [ __ ] really wow okay any specific kind of [ __ ] or just no diarrhea [ __ ] oh these here are the sauerkraut bak and are these edible flowers or not they are chrysanthemums they are mhm okay great thank you all right therea they are terrible I mean the food is so dated it’s extraordinary like a pair of camel’s bullets this I have here is the mushroom crous Taron cream w i mean what a [ __ ] mess there she is [ __ ] out vow vow yes delicious I mean you kidding me no no I’m [ __ ] delicious seriously really good now the flowers I’m all about you had me go in there for a whole second I thought it was all about the food I maybe next course Jonathan the flowers are absolutely delicious the flowers and this menu doesn’t change every decade it’s the same menu has been on for 13 years Jonathan doesn’t change for the Ed oh sorry I ask you a question Le always anwers go you Jonathan doesn’t change much Jesus I’m sorry you you answer Melissa’s question first then I’ll go back to Melissa you said this doesn’t change but once a decade and I said Jonathan doesn’t change much right um you’ve been here a long time you’ve seen the place uh in Decline um what’s the big issues here little disorganization um things unclear yeah nothing consistent yeah and you know one puts the other on edge and we get the brunt end of it Lisa is listening to every word you’re saying I I can barely hear you no no I was just talking to miss okay I’m sorry no do whatever you need to do um what’s the worst thing she’s ever done to you uh smack me on the back of the head and in front of the customers seriously in front of the customer not hard but still uh demeaning yeah I’ll say damn so there was under seasoned over seasoned under seasoned really which everything wow um where’s Lisa I will grab her for you right away Mr Gordon and grab Jonathan too as well will you please will yeah and anyone else in the kitchen please okay excuse me Lisa Jonathan yes can we meet up in front with Gordon that’s the most edible thing in here uh right um First Impressions I look outside historic Inn unfortunately you’ve misspelled that it’s prehistoric everything’s so dated I go up to the room and the room’s shoddy Jonathan do you not think it’s a bit weird that ay my doors open adjacent to your bedroom but your wife’s clothes are in my closet I never thought of it that way but I guess that is weird that was shocking you just served me one of the worst lunches I’ve ever eaten and it was that bad I started eating the edible flowers you can’t be proud of what you’ve just served me and charg me ABS not absolutely not you’re correct you clearly have given up it tastes like it and it feels like it what do you think we should do clothes because your heart’s not in it and I think your head’s just in with the clouds embarrassing pretty [ __ ] awful it sucked caught me off guard completely I mean you knew he was coming I did really embarrassing I really thought we tried harder and I let you down I’m sorry you did let me down I’m really sorry I always try to tell you that we need to change things we need to make him sexier if you never want to listen to me I’ve always wanted to change and you always say I’m too random and it’s not I’m not random I’m trying to show you ideas and things that we can do differently it sucks he couldn’t have cooked worse than he did can you pull my ankle it hurts so much I’m never going to be able to walk tonight oh God don’t worry about it we’ll be fine we’ll figure something out doesn’t [ __ ] listen to me does he I feel so good I’m not really that upset I’m just crying because I want to right now I’ve heard rumors around town that the basement is known as a Swinger’s hangout and is used for late night parties so before dinner service I want to take a look at what’s downstairs wow look at this my God some really expensive stuff this is crazy I can’t believe how much stock there is here it’s like they spending the money in all the wrong places look at that this place goes on and on oh my God please shout before entering the mineral spa mineral spa oh my God this is like a dungeon dungeon for swingers tonight is crucial because I need to get my eyes on how Jonathan and Lisa are running the hotel since both of them seem to be on different pages can I uh get you beverages to start with we’re getting some wine okay I was I was thinking Cosmos but mine is great there’s so much stuff in here I’ve never seen a kitchen so cluttered it’s been worse believe it or not how come the food just sits there right at the moment our timing is really not at all good what are these for Jonathan those are little premal little cracker little piece of cheese prems I you that too to get rid of please uh to get rid of yeah I trash oh you can’t serve that on P of paper for customers to eat you can’t ask them to dip into a [ __ ] doily with a cracker and then a flow Yum Yum Yum Yum it’s just no it’s bit [ __ ] up JY it’s not your place but it’s just a bit weird you okay yeah no I’m fine I’m okay when were the chickens roasted 2 days ago that’s the last of them why do we roast them two days in advance they’re delivered twice a week they’re cooked off the delivery day what kind of impression do you think you’re sending out to your customers when that chicken’s roasted 2 days before they come I I I I when do you think this chicken was roasted oh my goodness I hope it was today it was roasted 2 and a half days ago I am not happy to hear that at all that was going to be dry as a dog’s bone but anyway uh try to enjoy okay thanks I don’t feel well anymore thank you I will try they’ve been coming for 12 years you need to just seriously just focus on getting this night done and they sit there all schmuck I want to kick them out right now do you want us to take the food back no I mean this is like so disappointing that you guys feel this way I thought we were friends and I I thought you would have maybe told us if you felt the food sucked that much you know it’s really gosh I feel feel like I want to pass out right now [ __ ] now um so the lady you just talking to over there had no idea her chicken was roasted 2 and a half days ago it was roasted 2 and a half days ago yeah I didn’t know that okay F I mean it’s not my business with him just I’m just God you two are so defensive there’s a thousand different ways to make SP I’ve got nothing to do with I’m talking about the chicken mean I’d love to find out the proper chicken I’m talking to you about the chicken yeah well making excuse again nothing Focus nothing resonates with you does it nothing it certainly does absolutely it all does what in the hell I just wanted to keep it together tonight that’s all crazy are you like manic to company I’m manic yes I am right now how’s it going guys uh something between shitty and awful what does it mean when it feels like an elephant sitting on your chest oh you don’t have a heart you can’t have a heart attack are you hungry Gordon what is this that is bacon should be on a different shelf and this here that shouldn’t be thrown there either what’s that beer batter for the beer batter shrimp should be thrown out and this one let me just St that on top sure put it right on top what is all this that was bacon I no no that’s okay no why is it in your fridge like this I dropped it one shelf below instead of putting where it belonged I put it on the corner normally these things are pretty orderly this is a complete cluster [ __ ] what’s that corn beef let’s let’s get outside let’s get outside what is going on the whole operation is screwed the kitchen shocking the line disaster cross contaminated raw meat cook meat [ __ ] everywhere and then the biggest asset where all the money is is downstairs in the wine seller who’s maintaining standards here he is I cannot believe what you’ve just done in there I really enjoy it you can’t enjoy that I swear to God I do I I must be like cucko in the head or something well you need help help maybe he does you need to wake up [ __ ] me I think we can do this I know we can do this yeah it not just you and you I want it to be you and I because you so don’t listen to me most of the time like when I tell you it’s time to come home Jonathan it’s time to [ __ ] come to bed and you just say [ __ ] you well you know [ __ ] you now [ __ ] you Jonathan oh yeah I love you so much and you’re such a great guy but you suck as a business partner you really suck thanks you want to recreate this you want toed I don’t want to get divorced you want to get divor no I don’t want to get divorced why has it always been your way I guess I’ve asked you know more than me apparently I don’t I’m as stupid as you think I am if not worse thank god let’s go in the back door [ __ ] me okay give me a drink I couldn’t get this down fast enough that looks pretty good all right a nice [Laughter] night it’s going to be okay thanks for being on the other side we appreciate it oh sorry that bourbon was really strong crap crying again it’s not really crying it’s just releasing release it Lisa going to you and him together please sure I’m unconvinced and I’ve never met a couple so undeserving of my time and I think you Lisa you’re just faking it I’m just trying to no trying to get through the night tonight no you’re acting the crocodile tears are there next minute is a laugh it’s self-preservation and it’s the only way for me to get through the day there’s no heart there’s no feeling there’s a lot of heart no there’s not I love what I do no and what do you love drinking with your friends I don’t do much drinking I’m not the party girl he’s the party boy so there’s no parties way on after service downstairs in the basement with the customers not in the past like 10 years Jonathan you’ve lost interest I’m a mess yeah you are so the first thing I want you both to do is to pack a bag I want you to get out of here start packing after sending Lisa and Jonathan away for the night I’m hoping they can start to realize the effects they are having on the Vienna but before they return I called a staff meeting morning good morning morning morning so I can get a better understanding in of the damage that Lisa and Jonathan are doing um I didn’t get chance to meet you yesterday yester um Jamie do the housekeeping here okay great let’s get one thing right I’m here to help having done my research I mean the one positive feedback I’ve had is about how good the staff are cuz I know you know just how bad things are and having witnessed that service last night uh I’m appalled is it always like that yes screaming yes can hear them in the dining room I’ve had that have asked um if everything was okay in the kitchen we can’t be expected to be professional all the time when they’re not professional after our shift they’ll they’ll sit down by the table and expect us to wait on them hand them drinks till midnight if we leave they get upset so guests at here and they’re drinking downstairs in front of those guests sometimes with the guest see there’s no separation between business and personal when you’re sitting here entertaining your table she’ll find something wrong that you’re doing and she’ll come and point it out at you right in front of your table she’s just rude she Tex me sometimes really rude text messages like oh you forgot this or you forgot that or why didn’t you do this and why wasn’t this time this is crazy another problem that we really have been having is we don’t have an actual payroll system there’s no payroll system and they’ll say yeah I’ll get you one and he just never ask him for your salary we have to ask for we have to ask for check yeah I got I got 20 bucks right now that’s all I got right now here tomorrow morning I’ll see you they’re drip feeding your salaries my bank does not take the check neither does mine when was the last time you had a staff meeting and discussed this never never uh I’m sorry but I want to put an end to all this here’s what we’re going to do um they’re arriving any minute now and my message to them is if they’re not prepared to bring in a level of professionalism and understand those boundaries need to be met on a daily basis they’re going to lose the in and they’re going to lose you let me go and get them I let myself continue to be abused they need to know that it has to change and it can’t just be brushed off anymore uh I had a chat with the team they’re not in a good place and you’ve abused Them There Are No Boundaries they’re your staff and they need to be treated a certain way let’s go to J first I’m really concerned about the abusive text as you send him why would you send him an abusive text you would send me a picture like oh you forgot this or you didn’t do this right or you told me that you worked at a lot of other places in knew how to clean and when the toilets aren’t cleaned and stuff it’s really important but some of that stuff doesn’t work so it’s like I’m sitting there scrubbing and nothing’s coming up and you’ll be like well go do it again and it’s like I’m trying I’m trying to do what I can none of these Talent individuals get paid on time I want to know why they don’t get paid on time because I don’t have a payroll system in place right now well that’s a [ __ ] disgrace that is disgusting in and then you want them waiting on you up until all hours of the early morning while they tidy up after your crap and then you can’t even be bothered to pay them on time it’s a it’s a mess no you are a mess I need to say something though that almost every single person here we’ve given them loans you’re lending them money to buy uniforms to work in your goddamn business right that’s absurd why why absurd to pay for a uniform the business should be providing the uniform well maybe we need to do that I never thought about it that way whose business is this I’ve tried to create here a place where people can come and and and relax and escape from their stressful lives escape from their stressful lives to hear you and Lisa scream at each other are you [ __ ] kidding me we don’t always scream at each other but when we do I’m that’s what I smallest place is you live here so you’ve got no idea how many times you do it the love affection and respect that they’ve shown you is extraordinary and the sad news is you both don’t deserve it I’m sorry I will change I just hope you you guys want to continue I just want to say thank you for your honesty uh loyalty uh uh there’s some other important people I want to introduce you to this morning uh thank you thank you thank you very much thank you guys uh good morning ladies and gentlemen good morning uh So Lisa and Jonathan uh I’ve asked uh some ex customers uh locals to come and give you some feedback has anybody stayed there recently we did the room we stayed in it had tools and screws and instruction manuals so it’s not just for the air conditioners and stuff yeah that’s right you’re right Madam give us an insight to your experience please I do have to say my husband ordered uh scallops and they were raw we returned them the decor was very outdated and it feels very cluttered you feel like you’re locked in the closet it’s just overwhelming when you’re trying to have a nice dinner I would never come back there if things don’t change okay what do you guys think about the uniforms it’s a bit the poor ladies were kind of revealing our server was the nicest person but I think it takes a lot away from them it doesn’t need to be in your face the reputation locally is crucial what have you guys heard I’ve heard that’s a Swinger’s hangout I heard that as well when I had mentioned the Vienna they said that’s where the swingers go you eat downstairs and then you go upstairs is what I was told but you’ve heard this before we’ve heard it for 13 years but is this due to your late night drinking and the party I don’t think so fact or not that’s how see you’re living there but what I’m trying to say is that there are no boundaries it’s a Oasis down there that has got a Jacuzzi a massage table and if the word has gotten out around town and then you people misunderstood that room and that’s where it all started I’m just saying it either a business or it’s your home there’s no there’s no crossover the mixed messages you’re sending is your own fault cuz you haven’t been clear I used to come to the restaurant probably every month or so and I can tell you have a lot of like passion for your heritage but it’s not in the food anymore if Gordon can help you take your heritage and the food and modernize it and you can progress with that I’ll come every Friday mark my words it’s a promise do you have anything to say both you to these guests than thank you so much for your honesty and input and U really really appreciate it we’re going to be making some big changes to uh address many of the things you talked about the staff have been incredibly loyal they haven’t been treated the way they should have been treated I’m undecided about these two but I am committed to that team cuz I see what is at stake and the Jeopardy they face going forward now I got some something else important to sort out after leaving Jonathan Lisa I moved forward with my plans to help renovate the Inn I brought in smia Dave Foss to create a beverage program if you just have a look in here I mean that one’s fantastic from the excessive infantry they weren’t using O3 oh that’s delicious my team worked up to the last minute transforming the many spaces at the piano wow wow that is amazing holy smokes this is beautiful this is incredible Bravo the Vienna had no Organization for managing the day-to-day operations so I gave them the state-of-the-art system to help with all their hotel operational needs welcome to the web res Pro system and this will help transform your business it will link up to the POS system and it will give you data like you’ve never had before fabulous you need to be organized from the infantries to the wage costs to the salaries to the PRS systems to the checking in and the checkin out system and the good news guest can now book online so this should relieve a huge headache I could see that everyone was thrilled with the changes at the Vienna good have a good look round but as I watched Lisa where’s the stuff from I noticed she was dissatisfied with the renovations these are different chairs from the other ones aren’t they no I was just seeing if it was 100% CS is that a pull out no it doesn’t need to be a pull out and right now I’m worried where Lisa’s head is going into to relaunch this evening [Music] good evening I can help you with your bags first let’s get you checked in while it was time to relaunch the Inn and Restaurant a little more modern y we have an order I provided the staff with brand new uniforms that go with the new updated menu that includes wine pairing and beer flights first is going to be the Greatful then the second is going to be the pilzer are up here please get out of here Lisa off the line actually let’s turn this lamp on no light bulb oops excuse me see jaming no light bulb in there I just wanted to turn my light on don’t worry about it okay what who’s complaining about the light bulb oh just making sure that they have enough light I was trying to turn it on then realized it later doesn’t matter doesn’t matter let’s focus on the big things are always like this over little details like that I like to have things feel right and so I’m feeling extra like an extra need to make sure everything’s right that’s all Ot cler Ot probably whatever that means over the top H over the top I guess I don’t have to be so over the top now do I you do not Jes what is wrong with her tonight do you think she’s going to go back to her old way when I leave she might accidentally customer coming welcome while Lisa is nitpicking everything unnecessarily guys have the appetizer for table five oh sorry we didn’t give you that yet no you didn’t table no no Jonathan oh [ __ ] is lost in the kitchen and service is starting to suffer what table number is this please that is table number 11 and waiting on two flank Stakes with it and where’s the flank steak are they coming uh moments moments uh minutes who’s cooking the flank steak come on guys we can do one four top at the same time yes yes I design the menu around the size of the kitchen the speed of both you working together okay come back for the flank where the hell is this look at me both you both of you cut the [ __ ] okay look at me you’re more capable of doing four [ __ ] main courses at the same time especially when the two of you and one of those main courses is the same dish we got to talk to each other but I’m not going to start sending one dish at a time from four top serious doesn’t matter it doesn’t matter at all Jonathan but look at me hey look at me I need some [ __ ] effort from you a little bit I need a little bit of respect and a little bit of effort from you okay yeah and look at me me you’re the man holding this [ __ ] thing together and if you go down the whole [ __ ] place is going to go down so I need you step up okay I need you talk a little bit and I want four main courses at the same [ __ ] time and Jonathan you can get your mind set round four main courses at the same [ __ ] time understand we’re serving one table at a time and we’re going to complete that table yes four main courses three main courses five main courses we talk together yes T goes with what the two soups what’s coming next it’s going to be uh sausage two carrot soups and a fried cheese good for table seven okay so we’re talking now yep good car thank you very much we have your flank steaks your wine is coming right away okay your sausage you guys are all sharing right yeah I think the New Vienna will definitely attract a younger crowd oh my God so beautiful I’m super excited about the new changes and I hope they’ll last I I really do uh right we’ve had ups and downs but tonight is a prime example of how good and how profitable this business can be customers loving the food they love the decor I’m leaving you with all the tools to get this place back to where you want it to go I do want to ask you one thing sure is there anything that’s happened this week that you’re not happy with yes I had expected the bloomen room to be done not the coning but I was it was the room I didn’t expect and the room that we’ve done is amazing still has problems can I just tell you something really important this is not a makeover show I know that yeah but you’re complaining about I wasn’t saying I didn’t love that room it’d be a great shame for you to sound ungrateful oh I’m not ungrateful I am just so shocked management system to Dave you’ve got no idea com across wrong if you think that I’m being ungrateful cuz I’m really not um it sounds like that no not at all I can’t come in and wave a magic wand and transform 15 bedrooms and put a brand new kitchen you now know what needs to happen I do but I need to tell you something that you’re not going to like I arranged for a new stove you did to come and then when I got the engineer to come and Survey the place unfortunately he had to leave yeah because he was going to shut the place down there there’s practices that are taking place in there that aren’t appropriate you’re saying the gas system the whole setup underneath there nothing’s been changed in 13 years and it’s on the verge of running legally okay mhm listen I came here to help but you need to help yourselves and you need to dig deep and stick together okay thank you thank you good luck okay thank you Gordon okay good night thank you I’ll feed his safe traveling that’s hard work soon after I left Lisa and Jonathan reverted to the old Vienna this is something that belongs here that came with the house what are you doing you’re insane by changing the decor and bringing back the original menu it’s worse than it was it looks horrible they chose not to take my advice about running the Inn properly listen to me about what should be going on in the kitchen and as a result their reputation in town Remains the Same [Music] I’m visiting a historic town in West Virginia where I meet one of the most bizarre owners I have ever encountered it’s like a hoard is anonymous junk on top of junk not only is she unaware of the damage she has done the Wall’s rotten and you just go paint over it it’s really solid we can’t just Band-Aid this place but her un willingness to change or even listen you’re boiling a burger I eat the Marin we’re all pretending that this is good proves to be the biggest hurdle for me you are seriously in [Music] denial just 60 mi from Washington DC is one of America’s most celebrated small towns harus Ferry situated between the beautiful pic and shanor rivers is the town’s Inn my wife Anna and I bought the Inn for my mom back in 2007 we wanted it to be a good investment but we also bought more with our hearts than our heads I think it’s the type of woman who’s happiest when she’s working so we figured this would be a good place for her to work and enjoy um the season of life that she’s in I’m a grandmother so it’s kind of grandmother’s house and and I’m here mainly because I’ve retired from teaching I love historical properties and decided that being an inkeeper would be a fun thing for the rest of my life the towns in is probably kind of like a circus Karen’s the ring leader and you never know what’s going to happen next working for Karen is interesting it’s frustrating she’s pretty set in her ways and it’s her way or the highway I think what makes someone a good mom isn’t necessarily what makes someone a good boss or a good business owner Karen as a businesswoman she don’t have no experience and is [Music] awful Karen treats this place as both her business and her home but more her home I mean her bedroom was in her office you know she sleep right there pretty much in the dining room I have asked Karen is this your home or restaurant or is it an in you can’t have it all three ways and spec to make money Karen is absolutely a hoarder Karen Hoards her clothes old shoes books baskets don’t even get me started on those damn baskets there’s baskets everywhere you could open a closet in hotel room and see a pile of baskets you could walk in our server area open the fridge and I bet there’d be a basket there because they’re literally [Music] everywhere Karen’s in denial of what’s wrong she needs to separate herself from this place or things aren’t going to change we are suffering we are in debt the customers are going away while we don’t want to sell the towns in I think we’re certainly at a Crossroads of just saying is this becoming overwhelming for my mom you know she’s not getting any younger and it’s just it could be a potential train W so if the ship is sinking then we want to make sure we get our mom off of the boat before it sinks [Music] wow look at this place gorgeous fresh food wow nice to see you Karen Townson Karen good to see you I’m glad you’re here gorgeous little town does it remind you Europe isn’t it kind of the quaint mov set I mean it’s just anytime has it really wow okay I me just have a quick look around and and uh yeah I’ll follow you okay um what’s all this out here what is that oh that’s just for watering the plants yeah and we get a lot of hikers and it rains here sometimes what is that oh who knows it’s been here a long time but it’s like Freddy Krueger’s hat who who’s is this it’s just there for anybody that wants to borrow oh I see and does anyone borrow that they haven’t yet interesting another one as well and what are these they for sale they are they for sale yeah see Sumer heads how much are these $20 three to three to 20 depends and this is how much H maybe not more whatever you want to offer we’re very flexible I’m not too sure if it’s my style and uh oh that’s dust there that’s a pretty special one um why is it so special because it’s full of dust yeah West Virginia and this is Almost Heaven how much is that one it’s whatever you offer are these secondhand no not that some things are but not that is your business are you selling many are you are you busy no we don’t really sell a lot of hats I see mhm oh hello you got customers in already hello this is my friend Sarah Sarah oh nice to meet you good to see you you join us for lunch today or you I have no idea I’m up to whatever I’m here I do um what does that mean she’s just family okay so you’re not a customer I’m so sorry right I’m not a customer is this a convenience store or this is a dining room wow I mean it’s very claustrophobic in here bits and Bobs of everything those um freaky dolls what are they for they are are sort of uh souvenirs are you selling lws we do mhm wow that Dusty A lot of people who come here have children they’re looking for something to take back what about this one here the Collector’s Choice how much is this one I think 25 Jesus so dusty I didn’t know they were for sale you didn’t know they’re for sale how much does this room make a month um I can’t give you an exact figure because record the purchases in with the restaurant sales yeah but I would say 15% of Sal 15% mhm who drinks all this cider no actually we use that in the restaurant jeez well but we sell a lot of it it’s good in the summer June July and August now my daughter made those what are they they’re little hats for little children it’s full of dust and hair and what’s this hot pads handmade hot pads mhm is that $60 who buys this people with children I hope people with children that’s full of dust in side well you have to wash it before you use it look and what’s this this is Sarah’s Journal so she keeps a journal yeah wow so it’s uh it’s almost like a novel it is and she puts sermon notes and telephone numbers and prices and she calls it her brain public bathroom decorate with baskets yeah she decorated the baskets up in my washroom oh oh dear okay wow so so um all right what’s that there that is a bottle holder you can put like a water bottle in it so it does appeal to my thought AEP you know you know it could it looks like a j I hadn’t thought of that but you got a point what’s that down there that’s our bread and then behind that is a closet where our potatoes are kept but are the are the loaves for sale too if someone ask for them and hikers do sometime but normally it’s um it’s just for the breakfast we have toast are you expecting a lot of people that’s how much we go through in a few days believe it or not really unfortunately they’re out of date as well couldn’t are you serious second of November okay you’re right today’s the 6th oh that’s very embarrassing let’s go to my uh my room what is that oh these are my famous baskets baskets yeah I love baskets and I collect them beautiful baskets for sale prices vary from $1 to $30 stop it $30 man some of them are very unique you’re telling me that families come in here and they go for a hike and they buy these baskets on the way m to the mountains mhm stop this one’s full of bugs I guess I wouldn’t buy that one would you $12 mhm and that’s with the Cockroaches we don’t charge extra wow that was $112.99 it’s reduced down to $5 oh bugs in there as well bloody hell did you get them as gifts and then resell them uh no I just buy them when I find them places I collect the hell is that it’s an Easter basket that’s an Easter basket [ __ ] hell poor bunny and how much is that $1 yeah wow can you go any lower nope huh we don’t deal in sents a Karen you’re starting to scare me seriously you are a basket case that’s a good point honestly there’s dust everywhere up here as well when was the last time this place was dusted uh theoretically every day every oh every day yeah this is my room named after the river river wow bloody huh oh dear and this is it wow uh wow we have five rooms this one is 130 oh oh [ __ ] what what happened there you’re taller than I am see how it just lays it there on the on top of the no see there you go the pole is too short my darling look so see there you go look that’s that I know this has been here since 2007 and it’s never fallen down oh really flipping there okay oh oh [ __ ] okay let’s leave them there for now let’s get some light in here okay I’m going to unpack and Y that’s private what do you mean it’s private this is my bedroom uh well but this is off limits it’s got a lock on it it’s like a storage closet but if I’m paying for the room I’d like to get into my wardrobe you’re not paying for that you’re paying for everything else well then really we’ve got these little things you can put your suitcase on but what’s in here my clothes your clothes M seriously seriously it’s very inconvenient when there are people here and I can’t get to my clothes but I live with it um I want to hang my clothes in my wardrobe 1840 we we use hooks hooks mhm uh why don’t you get me key to open this I need to hang my uh my jacket um you’ll just have to use a hook um once again this is a rental you’re renting me a room I’m here to help you and I’d like to use my wardrobe can I have a look inside then please cuz I’m just worried in case you put somebody in [Music] there there you go these are all your clothes mhm literally all that’s it that’s it well there’s a few jackets in the wardrobe upstairs so you have another right above us is another room another room that you rent out with a padlock on mhm come on you’re paying $130 for the owner’s clothes to stay in the wardrobe that’s a first for me congratulations I feel really uncomfortable at having my Wardrobe full of all your clothes I I can cover it up but it stays locked so you can just ignore it can I just have half of this then do you mind oh okay shy sh how much [ __ ] come on the wardr Gordon wanted uh you to bring some of those clothes and things down just put them in my office okay oh my oh my do you see Karen wearing this stuff no Karen wears about two outfits what do you mean she wears two outfits I’ve never seen her in anything other than what she’s wearing in Denim and beig it’s like garment from the Civil War and do you ever go through this stuff Karen do you ever think wow I’ll change color today maybe a bright color with red or seasonally seasonally mhm so this is your fall look now this is this is how we head into winter in the summer it’s usually denim or a be okay so no no white after Labor Day then never never okay thank you thank you no problem wow this is crazy I mean I’ve never met such a basket case like this in all my life I mean the place is clutter and it’s almost like her belongings are everywhere you turn left or right there’s either a basket or an item of caren’s clothing what is that pill cases what’s in here looks like a blanket more baskets more basket of course my room is cluttered and here look at that in there oh my God look at all this stuff [ __ ] how could you fit on all that in there that is um definitely trick skill where is she downstairs inro ask her to come up with you please this is insane Karen yes Karen yes look at all this stuff shoes handbags scarves just smell them it smells like my shoes but they stink my dummy they wreak you can’t smell let me spell your shoes they they smell they smell like um like my shoes yeah they shouldn’t be in my room mhm well like I said in my mind you Ved everything except this wardrobe which I like you didn’t tell me that when you took my money you didn’t ask uh and what about these those are extra sets and linens yeah but why do I want all them underneath my bed now you don’t need to be under the bed do you but we’ll get this out for you and I’ll just put it downstairs right please unbelievable I just want to sleep in a room that’s not clustered oh watch Step I have never experienced a place like this before dolls hats baskets full of bugs a wardr up full of the owner’s clothes to be honest I’m frightened about the meal I’m about to eat what’s that what is that that looks like something that can I buy this absolutely Chopsticks why would you go hiking with a [ __ ] pair of Chopsticks and a little wooden spoon I’ll take that you can add it to my tab Brenda I’m seating um Gordon yes ma’am right here I’m going to stretch you with an ice water okay okay and Brenda is going to be how often does that thing go through once an hour at least any chance it can go through the hotel no I wouldn’t think so no what is going on Jesus Christ the town’s in of harus fairy Almost Heaven certainly not my room that’s for sure hey how you know all right his name is lon Lon good to see it what do you do a little bit everything big question where did you sto your clothes do I have any of your clothes in my room oh no no sir no sir no cuz we’re the same size oh no shoes under the bed I promise toys under the bed none of mine promise me I promise excellent I promise yes sir good to see you nice meeting you likewise all right are you ready nice to see you how long have you been here 2 years 2 years how’s it gone it’s a little frustrating sometimes in which way miss Karen is just very chaotic she’s eccentric wow yeah we have to knock on her door when we come come in and let her know we’re here and sometimes she’ll slam the door in your face or you never know what you’re going to get really she yeah I’ve never quite come across an owner those right so out there and all this stuff outside is that a fridge outside that’s our um Kitchen products outside outside yes and this fridge here that is for the owner’s stuff they keep their food in there stop it no look he’s going to go look oh my God stop let me move this seriously oh I’m scared what is that what is that what is that I have no idea Jesus I don’t know that is gnarly huh gnarly that’s gnarly so you have your own personal fridge as well yeah yeah outside well there’s no room inside yeah okay what’s that over there over yeah this is where we store our produce this is for the restaurant yes seriously look at that oh oh man I can show you the receipts that we buy but I’m not interested in receipts fresh every week or every season don’t touch it we I don’t want to touch it you don’t want to touch it but you want to serve it Karen look it’s disintegrated in my hand I don’t want to touch it more fridges down there this way bloody hell man how old are these freezers this one is that 3 years old no when was last time it was defrosted I don’t know bloody hell and all this stuff stays outside yeah Jesus what’s here a fridge um so that it’s more like a fridge so it’s a fridge Opera we use it as a fridge but there’s more bread in here yeah uh this is how much we need we keep running out of stuff you do not need all this absolutely impossible I’ll ask the egg rolls egg rolls but you’re just hoarding stuff Karen and that do you smoke I don’t never smoke it’s disgusting me neither I tried when I was 17 saus brats this is insane you’ve never smoked cigarettes anything else I graduated from high school in ‘ 67 and that kind of marijuana but I took one puff and it made me sick and I [Music] just all right um you know I was hungry but I’ve sort of let’s start off with mac and cheese okay what else the fiesta stew okay uh let’s have a trout as well a trout okay I’ll get that going right back my God okay here’s his ticket okay look that’s how he ordered it so mac and cheese yeah are these yours yes well I bought them oh from my store from your store okay no wonder wonderful I like it so mac and cheese thank you ma’am the mac and cheese that’s mac and cheese that’s the mac and cheese why is it all split on top it looks like a soup it was in the fridge and then they microwaved it he’s scared to eat it that is the weirdest and the most plastic looking mac and cheese I’ve ever seen in my entire life there’s no seasoning in there there’s no salt please absolutely that deserves to be put under the bed mac and cheese he said it needs to be put under the bed yeah there you go thank you now we’re off to Fiesta stew Fiesta stew so we have a Mexican themed stew correct and um when was the fiesta stew made I can go ask please [ __ ] H hey Jill when was the pesta St made what’s the date on it let me check 111 okay November 1 and today today’s the sixth today’s the sixth yes so nothing’s ever fresh never that was terrible do you want some hot sauce no I’m fine I’ll uh yeah I’ll move on to the next course I let me take that away okay when was this a cot oh yesterday I qu him mil yeah yeah yeah all right trout and Jeff said he caught it yesterday so he caught it from the frozen food section correct wow it’s just watery how sad is that okay yeah that’s a disaster disaster all disaster trout it’s disaster trout what’s wrong with it it’s watery and he knows it wasn’t caught yesterday or today Sarah what are you doing putting labels um magnet labels what do not eat no I’m putting ice cream you’re putting labels on a freezer to tell the Muppets in the kitchen that that’s ice cream in that container Kieran had asked me to do it and when you work here Miss Sarah did you get paid are you on the pay no I’m not on the payroll all volunteers I visit a lot because I’m semi-retired right now also this is my mini bio wow blood drives I run blood drives every two months right Wikipedia editor mhm I’ve done that wow you write art travel tutor acons you teach Greek I do Inspire loyalty you’re a busy lady yes sir and then um and then I run circles around naughty problems I run circles around naughty problems yeah like well if there’s something that needs to be figured out I try and figure out a way to solve the issue how about a big circle around Karen I try to do that and may just a quick look at the labels and any other any other labels sure cheesecake just things chicken breast guacal veggie burgers torers and you just stick them on the side of the freezer yes let me tell you what you should be making a sign that’s the only thing you should go on there do not enter ooh that’s brutal can you put that on a magnet and stick that on each freezer and one on Miss Karen’s fridge as well thank you [ __ ] [Music] me the town’s in is much worse than I expected the owner not only has a hauling problem with her clothes but she’s doing the same with her food um Lamont yes sir why are you taking these uh she wanted me to remove these until she can find something else to do took out one bag of my wardrobe where’s the rest of from um I have no idea no I just noed she had clothes upstairs and she asked me to move Lamont seriously mhm come get up for me please holy [ __ ] I mean he said he want talk to you okay miss Karen yeah yes is this is this all yours that’s what came from out the Wardrobe another wardrobe no no no the one that you emptied no I had one bag full of stuff no this is the stuff that was in the black wardrobe in your room but where’s this stuff going now to his basement till I can sort it out his basement mhm cuz I don’t have any place to store it here what is it it’s my clothes her clothes the things that came out of the black wardrobe that we keep locked up in the pic room did you ever ask yourself of you have a problem holding on to things have you ever heard of the word hoarder miss Karen this is your business this is your hotel not your junk shop mhm can you get the team out from the kitchen I’d like to have a quick word of you all in the Terrace good luck with that stuff yeah yes sir M car we meet the team on the Terrace 1 2 3 4 5 six six bags you want to check the things for bugs as well [Music] I’m in shock are you joining us M sah or you still writing labels no I’m not writing labels anymore no let’s go I arrive the facade on the outside looks beautiful I walk through the door and it’s just like a cluster of [ __ ] crap everywhere moldy bread in reception freaky dolls up to the bedrooms that’s like just hideous wardrobes packed with clothes from 30 years ago and I had to ask Miss Karen to get rid of the padlock so I can open up the wardrobe uh and put my clothes in there honestly the place is just ridden with with this it’s like a hoarders Anonymous obviously I needed a place to put my clothes and so that was where I I put them you can’t just hien off a wardrobe cuz it’s full of your crap like I said I’ve um it’s just a storage area no but it’s not a storage area it’s just like your fridge downstairs this place is played with junk on top of junk freezers overbearing over fall and as for the disgusting way that the fridge is kept with a moldy salad there salad that’s fested and it’s like it’s almost sort of disintegrated in the center rotten can I just quickly go on the size of the menu the kitchen’s about as big as my wardrobe it’s too it’s but why you telling me that when the owner is standing next to you I told her that but we we we have told her she won’t listen mac and cheese all separated every mouth was full of grease cuz it was so cooked in the microwave and that’s the way we do it people say that we we’ve got the best food in town in the freshes stop there now you’re sounding Slightly bizarre the best food in town are you okay well it depends on how you define okay I’m okay by by my standard but mac and cheese I mean come on you know what are you looking for now are you taking notes yeah you’re taking notes yeah you’re making some good points and you’re laughing what’s so funny then help me to understand I don’t have anything to do with the food so I don’t know what you’re doing I’ve got no idea what you doing what I ask her to basically so she does what you say she helps me yeah Jeff is this correct I tell him to do one thing and Sarah tell him to do one Miss Sarah tells you what she just and she said she’s a volunteer she tells my crew what to do and it pissed me off I get I get mad a blame it on me she’s got no authority to do that I know Jeff you’ve never talked to me about this I have told you minute I have told you about this is this is this true is this way you treat the staff nothing more humiliating to the team that are on the ground keeping this place open and then a stranger comes in and tells them what to do well she’s not a stranger she’s been coming here to them she is because she’s not exactly qualified to run this place this is so screwed up this is bizarre ain’t nobody hearing me what I’m saying and what kind of message you sending the menu needs to be down a menu like this there must be 50 items on there which 49 of them are Ted out of the bloody freezer this place is so messed up it’s a mess a disgusting festering mess oh you ain’t seen nothing yet unbelievable I don’t know I’m just so [ __ ] embarrassed I know I know I [Music] know so far I’ve learned that not only does Karen hoard items but she’s also a controlling owner tonight I want to see how the town’s Inn operates during the evening how are you good and your name is my name is Tyler Tyler what did you do um I’m a server okay great Tyler and hello hi I’m Gage Gage what are you two doing out here we are both servers come in so I can talk to you where’s the best place to hang this I can hang it for you sir man if we didn’t have these filthy hats laying around I know why do we have filthy hats in the hallway looks like looks like a thrift shop so Thrift Shop how old are you guys I am 17 I’m also 17 17 objectively what’s wrong with this place well I think that we’re not well organized I also think that we need to work on cleanliness wow is it that bad it can be so what do you think is dirty well uh honestly probably the kitchen and uh some why you going under the M like that what what what you asked what was dirty so I mean common things that we try to clean every day that we can’t always keep an eye on should we where the kitchen is please yeah okay thank you what happened here Sarah likes to paint on the walls hello hi what’s this mess here this is a painting and I did a what a painting P look like someone sh all over the wall is that hygienic you’re painting the walls of the kitchen I have no idea I you have no so why did you do it the town’s in became Sarah’s Town’s in even though she had nothing to do with owning The Establishment K did you see the mess in the kitchen she’s painted the wall let me show you something just here yeah have you seen it yes it’s one of my favorite things you don’t like it’s one of your favorite things no seriously I’m maybe not well did you see the mural in the dining room that is a children assist in guest That’s Unique isn’t it what is that well it started as a crack in the wall and I asked Sarah to make a Vine is there anywhere else youve painted there is a in my room you show me please what have you done to my wall this is so weird you paint over cracks look at this here I know and this apparently is something new that is falling apart wow I mean must be wet wet it’s soaking wet the plas is just whoa these are bits of card that’s correct it was a temporary fix so it’s not mural it’s business cards you put your cards on here and then you paint over the cards you should make a label for this decaying wall do not paint over it I mean what what the Wall’s rotten and you just go and paint over it it was meant as a temporary effect the wall is rotten you’re right and you just paint over it you can’t just go filling cracks with tacky painting look at it down here you’ve gone over cracks and holes look jeez H what’s that in there um I put some sort of a mesh because it was a hole and didn’t want any to come through it Jesus I wish you wouldn’t use that word what ho what you want me sing [ __ ] Hallelujah that’d be better can you get me Karen I can get you Ken please Jesus what your language sir what in the [Music] [ __ ] Miss Ken oh my goodness the whole thing just started coming off Off the Wall needs repairing and she’s just painting over it and then secondly she found a big hole here started putting her cards on there and then painted over that but inside the hole oh Jesus this is not a paper mâché what is she doing to your hotel it didn’t go outside I mean it’s not a hole to the outside it’s not a hole to the outside no what does that mean the stone wall is out there there we’re sleeping on the inside we’re not sleeping on the outside right so you’re not going to get any cold drafts or anything through there so just like I don’t get to use the Wardrobe and the holes on the inside not on the outside and we can just do whatever we want she stuffing it’s really solid it needs we can’t just paint over that well you can we did but and then stick Brill pads in a hole you can’t just Band-Aid this place oh my good go just wash my hands order french bread as an app all right um what is that there sports bar are these TV screens what are those microw microwaves how many microwaves have you got well there’s four here and one in there that’s five five microwaves there’s one in there and Two Chefs Two Chefs oh my God everywhere I turn there’s just junk everywhere well this is cooking stuff trust me I know what cooking stuff is this is not cooking stuff okay how does this kitchen function give me a little tour is very challenging it’s very very challenging what’s that in there that’s a burger that I’m heating up a boiled yeah you’re boiling a burger I’m just heating it back up when you say heating it back up why aren’t you cooking it from fresh we make them ahead of time this is what we got here we don’t a boiled Burger are you where the burgers are boiled um no do you think a customer would want a burger boiled in water they seem to like them just taste the water do I have to I say it’s funny you won’t taste it okay well I just tastes like water with beef in it that seems okay when they fix it up on a nice Kaiser r with lettuce tomato onion come on I need a Tong please I need a set ofe [ __ ] no this is a joke terrible boil Burger I’m a p to learn that the town’s Inn boils pre-cooked Burger well just show me the table with the B and what’s more frustrating is how Karen doesn’t think there is anything wrong with that come with me two seconds and quickly show you something perfect let take for me absolutely so that’s your burger out of respect as a customer I’m not going to sit and watch you that [ __ ] let me show you so is the chef yes you just explain how you cook that we pre-cooking no start from the top please I’m not going to let you eat that we are pre-cook them you made the burger when um J when were them burgers made yesterday I believe yesterday just explain how you reheated them for the gentleman I reheated them I put I put water in there and I put the burger in there were you expecting a fresh burger or some [ __ ] we you from yesterday I will give you a fresh Burger my apologies thank you I’m sorry sir okay this ticket refus their food okay young man had respect for our guest take the ladies outside and show whether we keep the freezers again ladies and gentlemen just bear with us for 2 minutes but it’s just going to show you something I’d like you to see yes so just follow me this is just right down here watch here out here yes um right here next to the trash yes um this is our lasagna this is our trout we got more sausage ice cream these are your egles right there so I justen from here yes yes ma’am yes ma’am we’ve got two freezers and everything is scattered very cluttered I mean Karen has always uh looked at this as her home obviously it is embarrassing but it’s a serious situation that needs to be solved you okay yeah I’m sorry yeah it’s okay but I think I I just cancel my order my apologies I discovered that today and I out of respect for you as customers I can’t sit here and fake you eating that [ __ ] so I’m hoping that you can skip around the menu and order something a little bit more thank you keeping my apologies thank you thank you didn’t you have purple glasses earlier they are they are oh that is so cool because they look like they’re dark brown or black oh that is so cool this is insane yeah Sarah claims to work at the Town Z here’s a free postcard for everybody when I go to serve tables she’ll randomly show up we’ll talk to tables um I’ve seen her frustrate people Sarah Know M is someone calling me I have to go yes sir they don’t need to hear you story they want to sit and have a romantic Dream On The Terrace leave them alone okay I’m I’m leaving in in and out there are other tables man okay we’re going to need a rotiss chicken that’s rotisserie chicken you get it from the freezer y disgusting playing the rotisserie chicken please show the table yeah this is the dish of the day it’s retics chicken it was roasted 6 months ago in a grocery store and we’re serving it for $12 on the menu is got rotisserie chicken yeah you buy them at a grocery store yes mhm and you freeze them and you reheat them in the microwave not in the microwave it went in the microwave what is going on here well we have a menu and we just do it I mean no this is pathetic how many of your guests tonight think that they chicken been roasted in house maybe half let’s just let them come in let’s let’s double check ladies and gentlemen so sorry just have your attention for 30 seconds how many of you you going to order the roast chicken this evening would expect it to be fresh roasted in house could you raise your hands please I think it’s [Music] everybody a lot of people say it’s it’s good I agree that it should these guests have come out of their homes to come and eat well I’m not going to to do is attempt to pull the wall over their eyes cuz they deserve to know what’s going on with burgers were cooked yesterday and reheating a pan boiling them in water and I’m flabbergasted so you need to take a real good look at yourself and stop bullshitting customers immediately otherwise I’m out of a I’m so sorry but you as customers deserve better and this nothing to do with a TV program I I promise you now it’s based on the bad practices that’s going on in that kitchen so my apologies but I’m not going to allow you to eat you’re not going to act responsible for it I will we’re shutting it down we’re shutting it down you just send everybody home stop stop that is possibly the worst thing I’ve seen so far how’d you reheat that in the microwave in the microwave doesn’t even hit an oven but we used to cook and fresh right so what what changed I wasn’t here yeah so what happened stop I’m not serving any stop what happened ask Karen I ain’t the one that bought the chickens I have rather have a rotisserie thing back here I can have fres chicken we need new equipment this is what it’s resulted in this is what we’re Ser you can’t buy this from a grocery store you can’t sprinkle it with past and expect to call yourselves a restaurant I know what you I know what you’re saying and you just like a butterfly fly around just painting all little bits of [ __ ] over holes this is insane I’m done I’m I’m upset I’m I’m feeling sick and I’ve never seen such a disgusting mess in all my [ __ ] life it’s embarrassment to you you you and me and I’m not going to stand there and watch you serf [ __ ] like that and take customers money what is this I eat them often they’re rotisseries you eat them often M what does that say I guess it’s just that I don’t what does that mean to you you eat this crap often come on you’re running a hotel the burgers were cooked yesterday well when I ate them and I always tell them they tasted good to me oh God where’s the burgers that you cooked down here sir get them my understanding is he patting them out and then put them in the oven how long for for about 15 20 minutes 15 20 minutes in an oven how many of your customers expect Burgers to be cooked like that baked in the oven for 20 minutes so there’s no color on there cooled down stuck in a zip Locker bag out boiled in water should we go and do another survey let’s 80% Chuck it’s just you’re denial you are seriously in denial Miss Sarah would you like a bite no thank you why not it’s not cooked right well should I boil it up for you and get it warm what color is that it’s white that’s what frustrates me we’re all pretending that this is good I thought that’s what the cooks I mean come on not I mean I’m not trying to blame it on the cooks you can’t blame it on me because ain’t nobody hearing me I’m amazed you’re not shut down frieza’s lined up next to a dumpster what lives outside in those passageways next to dumpsters bat rat and Alat bats rats and mice you are in denial you have a big problem you’ve got no idea that this place is crumbling and you’re just going through the motions Mr Ramsey my guest want to leave your guests want to leave that’s the best thing I’ve heard all day can I [ __ ] join them bye you are we serving food at all and we’re in danger of even being shut down by the health authorities and there is no [ __ ] way I’m going to stand there and watch this [ __ ] being reheated and served so sorry we’re not moving for was one potato two potato one potato two potato