what do you call a really small curl? a microwave
Season 4, Episode 6
Gordon tries to turn around the ailing fortunes of an Italian restaurant in Boston, which is run by two brothers.
Season 4, Episode 7
Gordon travels to Providence, Rhode Island, to visit Down City, a restaurant with a hot-headed owner. If Gordon is to stop this restaurant closing down, he must first break through to tough-talking Abby, Down City’s tyrannical owner.
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tonight on Kitchen Nightmares Chef Ramsey heads to Boston’s Little Italy to help two brothers Anthony Don’t Take The Wrong Stuff I’ll kill you who are at war with each other Anthony you’ve ruined the business I hate his attitude I hate work on him while one fights for respect he doesn’t respect me and I don’t respect them because I think he laid down and died the other fo sucks anyway is at the end of his rope going to get a complaint either way they’re going to wait too long or they’re going to send it back and the family is losing hope he feels so defeated I see it now Chef Ramsey faces one of his toughest challenges yet it’s like a ticking Time Bomb that’s about to explode fixing an Italian restaurant in the most competitive part of the city you can’t even be bothered to cook fresh food come on with an owner who has lost his will you want to do this I don’t know well you have to make a decision today it’s going to be a battle in Boston come on [ __ ] cook it I’m not doing it tonight on Kitchen Nightmares might not go back in the city of Boston has many great attributes but The Treasure of the North End is its outstanding Italian food served at over 150 Italian restaurants the first fine dining establishment in this neighborhood was dby day which opened in 1982 dby day back in the hey day it was the number one Tin Restaurant in Boston it was incredible it was always a line at the door what’s the name if you didn’t make reservations 3 weeks in in advance you could not get in in 1997 van matri Frank and his brother Anthony fulfilled the dream by purchasing David day at the height of its popularity this is amazing when we bought the restaurant we were making money I felt like we hit a gold mine are they liking the Chicken special they’re liking it I’m working with Frankie and my life is wonderful the restaurant started off strong but within the first couple years Frank found out that Anthony was embezzling money I went into the account whenever I needed money I would if I had access I would take money to you know buy paint kills whatever he was dicted to paint Killers heroin just been detox in jail out of jail the responsibility of keeping anything open was always my shoulders basically there was no one else there to help it’s 3:30 you got to get ready for dinner it’s different going to get [ __ ] anyways tonight no you’re not when Anthony laugh Frank gave up he’s broken mentally and physically oh my God can’t work like this and little by little it’s broken a restaurant since I’ve been back I am not the same person Hi good evening I’m in recovery I’m doing well those days are behind me I’m here I’m responsible and I’m making the restaurant a priority right this way let’s forget about the past and move on and I don’t think he has I don’t think he can shut the [ __ ] up take the food that’s up in the window and come back that’s all I ask go away but at the same time he should take some responsibility of giving up and not putting the whole blame on me because of what I did Anthony Don’t Take The Wrong Stuff I’ll kill you right now my relationship with Anthony is not at its best this is it you know he has no more chances it’s all over do [ __ ] hot bar get the [ __ ] out don’t waste my time lankie will not listening to me hey [ __ ] this is your table get the [ __ ] out of here really this all you know just hurt and spiteful oh my God Anthony Anthony why don’t you go kill yourself I think that Frankie has a lot of pent up anger and resentment towards Anthony if it can’t be put aside I really can’t see the restaurant succeeding it’s killing them we need help extremely badly because we’ve been living month to month are we going to be able to take checks this week if we close the door tomorrow we would be out a million dollars Frankie and me always have the conflict that’s why Chef Ramsey I think is the answer to help us if things don’t turn around we won close the [Music] doors right the only way to understand Boston properly is jump on one of these trolley cuz those guys have really got their fingers on the pulse morning welcome board good to see you man good to see you teddy Ted right how are you I’m very good thank you where you heading um North End please one of my favorite places you ever heard of the restaurant d day well it’s funny to say that it’s on our tour route we drive by probably four times a day and I don’t know anybody that’s really ever gone that’s not good news it’s not great news with so many restaurants and boss and and we recommend many of them and I don’t know a driver that really recommends David day unbelievable wish me luck well good luck and D Day nice to see you girl good to see buddy de down below hello how are you f thing how are you very good nice to meet you good to see you Anthony jaldi Anthony Gordon Ramsey good to see you buddy you are the one of the owners owners one of them you my brother Frank he in the kitchen what a quite little place and how long have you owned it uh 199 7 what was the last thing you changed here we did the boots over and we um took the wallpaper off we haven’t changed as much with the times I believe time moved on and Frankie stayed right in 1997 and uh he won’t change because they just gave up that’s simple let’s get everybody together and have a proper sta meeting yeah sounds good thanks Anthony hello hi Maria Maria that’s my mother oh wow okay you work here as well she keeps the peace she’s a negotiator and this is is I’m Deborah nice to seeet who’s oh your wife okay great Frank Frank good to see you buddy and Frank is your big brother yes fantastic hi I’m Kim I’m Frank’s wife Frank’s wife brilliant take a seat please first of all let’s find out the truth how long has it been slow at least a good 3 years and you’re in the kitchen you cook my job was in the dining room all my life I ran the restaurant in the kitchen I learned I picked up how did you buy it my mother gave me the money and me and my brother and up bind it together okay so it’s literally a 50-50 business everything’s supposed to be 50/50 what does that mean help me out Anthony has been in and out of the restaurant over the 13 years what happened I know um hooked on pain kills I took money got in trouble went to jail the whole night yet I work this seven days a week by myself Frankie got left with the whole [ __ ] it got to him got depressed he got burnt out money went down every year naturally I did damage to the business but he cannot get over the past if you can’t put the past behind you we can’t go on when you’ve been burnt six times it’s hard to say yeah okay that’s in the past Anthony is trying to make amends everything he’s done is being criticized every little thing is being nitpicked he’s because the past because of the past you know everything is Anthony Anthony I think he doesn’t take any blame for anything that’s happened anywhere is that right what what do you mean to blame I was gone the business it was like abandoned and nothing was done Anthony you’ve ruined the business you’ve destroyed it I never want to be in a restaurant by myself I mean come on I’m mad I’m pissed I’ll [ __ ] tell you to go [ __ ] yourself for the [ __ ] you put me through oh my God fine Anthony never apologize never it’s like kid don’t you understand what you’ve done you put me in the position I am now but I like to [ __ ] beat him up here’s the problem I think he doesn’t respect me for anything because the past everything and I don’t respect him because I think he laid down and [ __ ] died wow within minutes of his arrival shiff Ramsey was confronted with the bad blood that exists between the two brothers you’ve ruined the business and I don’t respect him because I think he laid down and [ __ ] died and while his relationship with Anthony is at the breaking point Frank wants to prove that his cooking skills have not suffered thank you and this is Andrew Andrew thank you Andrew recommendations there isn’t a bad thing on the menu sees the salads made right in the dining room from SC yep okay good nice there is great potential here we just need someone like Gordon Ramsey to come in because the relationship between Frank and Anthony is kind of sabotaged in the restaurant all the pastes handmade that’s a big positive all the pastas handmade yeah all handmade that’s incredible let’s start off with melan yeah sure got to go for the Cesar salad table side love that idea and the fresh Lobster R right the ran I’ll go for that as well I want to see as much as I can and travel across Italy yeah BR yep I hope so how’s the food I think it can C trying to pushing out when the attitude’s there when he wants still uhhuh how old was Frank 47 47 he looks older than that stressed jeez what’s he having just off the intini don’t talk to me just write it now all right I don’t like talking to nobody I’m nervous but like at the same time I like come on bring the test on I know I could pass I’m not blowing my own smoke out my ass but that food is good okay this Caesar anybody got the Caesar going brilliant tableside Caesar in the North End of Boston right yep you’re going right to the very Basics you got an egg yolk there as well egg yolk garlic hovies wow who would ever thought I’d be making a Caesar for Gordon Ramsey I love doing the Caesar salad so I put a lot of enthusiasm into [Music] it two turn he about the seesar okay great thank you very have you just washed that salad yes you just washed it then y cuz it’s soaking wet so all the dressings just run off it because the lettuce is soaking wet to dress a season salad the salad has to be crisp but dry so you’ve made all that freaking work for nothing oh my God 8 minutes for nothing [Music] Kim you think he’s going to like the food I think so Frank is so defeated right now that he’s lost the confidence in himself as a chef and in his abilities the eggplants in the window when he get out Andrew the addiction what was it painkillers painkillers yeah I see heroin heroin really never been in trouble with the law before that and first time happen to be the Fed and how long do you spend inside almost 4 years you’ve been clean for how long now almost 2 years that’s fantastic yeah two years clean bur yeah it’s nice here we have the eggplant Dean thank you strange mhm me soggy hasn’t been fried or cooked long enough not yeah it’s Prett spongy and horrible are they Frozen no no that’s fresh when were they done this morning ready will you just check if that’s done this morning cuz it tastes like it was done last week what’s up Frank thank you Frank what said this was spongy what was when were they when were they made uh he asked me if they were frozen I said no they’re not 3 weeks ago yeah there’s a baty freezer they don’t make them to hard every day I’ll go tell him I can’t make eight ples to UT that’s impossible I don’t have time you got to say what he what he thinks unless he has a new method I don’t know about his method’s going to be he’s going to get here at 11: in the morning that’s what the method is for it’s impossible to be here 11: in the morning it’s not Frank Frank is a very lazy cook he doesn’t even fry the eggplants anymore my mother and father end up frying it ridiculous I’m like P may just yesterday it was actually made 3 weeks ago yep 3 weeks ago yep that’s disgusting do you go grocery shopping 3 weeks in advance before you’re going to eat the the stuff no all right give me a pen I need to keep score it’s one down one egg plant not good that should be fine what’s next love and were these made yesterday I’ll make sure I get a date on that why is that it’s like a goo how of the lobster rioli made I don’t know the manufacturer does that they are not homemade I definitely feel dumb you know here I am telling people all the pastes are handmade cuz that’s what Frank told me I feel betrayed and my own boss but it’s not right that’s nasty i l rioli is store bought so it’s not fresh no hold on a minute hold on we’re backtracking now fresh past every day all the passes handmade yeah all handmade I thought they were made fresh why would you have to store B that’s gross you can never say to Frank Frank why aren’t the pastas hear me why don’t you come in earlyer and make pastas so I hope that you can get through to him cuz he is a a good chef but is he a passionate Chef no no wow jeez okay um thank you Andrew all right did you say you likeed it or you didn’t like it you hated the lobster of shck didn’t like nothing I really want to please the guy I know he was going to complain I mean come on at least like tell me if the sauce was good I mean that’s all I ask if she doesn’t like this then like what the [ __ ] I’m busting again just got to like something lamb uhhuh just serve the a garlic rosemary crust and a bur red wine sauce mono thank you what kind of crust is up Rosemary Rosemary M it’s burnt it’s burnt and bitter when garlic Burns it goes bitter God can’t even taste lamb I felt embarrassed by some of the dishes that came out wow and again passion gone Anthony take me to the kitchen please let me going have a word with Frank I definitely think we’re screwed okay let’s start I sat down I got told the pastor’s fresh I got excited it’s homemade and it’s it’s coming from the heart all of a sudden you got this ravoli Lobster that’s starboard it was horrible but how was the sauce who gives a [ __ ] about the sord The Filling is the magic whether it’s a ravoli torini it’s the filling you get excited about the eggplant but that was a disaster spongy bitter undercooked and then I got told it was cooked 3 weeks ago embarrassing I mean it’s really embarrassing you can’t make fresh food and freeze it and charge money to run a [ __ ] business if you can’t even bothered to cook fresh food what you want me to do wave a magic wand and turn this place around come on this is what I do I don’t know how to do any better that’s a lie you could do much better what do you want to do better [Music] that’s the big question I’m going to get some fresh air I’ll be back later yeah unbelievable 13 years I’ve been here Chef Ramy with tting a manual was like the worst experience I’ve ever had [ __ ] hell he tell me the saucers are decent yeah but you can’t be begging for a compliment Frank I’m not begging for compliment at the end always like something Frankie thinks he knows everything he’s on hear from anyone you need help he may say [ __ ] Ramsey too I don’t know it comes down to us being here and not being here Frank you know it I know it it’s not new you have someone here willing to help you do you want to learn from them dead seriously dead seriously I don’t know well you have to make a decision today upset after Chef Ramsay’s harsh critique of his dishes do you want to do this I don’t know Frank is not only questioning the future of duid day but his [Music] own mentally where I’m at at the restaurant is total frustration because there’s so many bad old memories where’s Frank are they there Christ we you go down there little booth I’m thinking come on you need to sit down on your ass to think my seat of [Music] depression your boss represents the if you see a boss slacking off what’s that tell you I mean he doesn’t even dress up in a chef’s jacket who am I busting my ass for with seemingly the weight of the world on his shoulders Frank is about to face a busy night as word has leaked out that Chef Ramsey is at dby day welcome to dby the okay now have the uh Bill chop okay Allan but back in the kitchen Frank come on it appears as though Frank is given up before dinner has even started Frank come on come on come on come on the only reason why I don’t quit is because I’m too proud let’s go one salmon one tag one shrimo enjoy your dinner as orders continue to pile into the kitchen I’m waiting on a duck and a salmon I got the duck right here can I call a table 20 please table 20 a depressed Frank tries to get motivated what’s up on table 10 Z 38 3ag yeah I’m [ __ ] it up right now but it’s not long before the kitchen is backed up do you know they are coming out they are coming out the kitchen’s a little bit behind I need two F chinny B on the Fly hey Anthony slow it the [ __ ] down what do you think I’m doing shut up I know what you want my brother I hate his attitude I hate working with him cuz like I can’t tell Frank anything without him telling me to go [ __ ] myself table 31 been waiting an hour pleas shut the [ __ ] up talk to each other you guys say nothing it’s just like the blind leading the blinds why I think Ramsey is great because it’s like he’s the only one he’s going to listen to table 10 it’s out there if we listen to him I’m waiting on 32 can’t cook that fast I need every next to me rush rush rush what the [ __ ] is it with the society I need two bad right up behind Edie yeah they’re going to send this back all right stop cooking another one cuz they’re going to send it back this goes to table five do it now fish was bad I was like ah [ __ ] it let it roll I took a gamble I mean it doesn’t look pretty but if they like it they like it if not I’m sorry this was really dry Sor and salmon on the Fly table five to drive what’s wrong what did I tell you Frank you knew that was coming back why did you send it they going to get a complaint either way they’re going to wait too long or they’re going to send in the back I’d rather they wait and have it perfect than wait and send [ __ ] to come back sad is [Music] that when a chef doesn’t care that means the rest goes downhill rapidly and that’s exactly what’s happening tonight I think Frank is way too burnt out right now it’s more depressing than anything unbelievable it’s an hour and a half into dinner service table 20 and table three that’s what I’m putting up and food is slowly making its way out to the diners that’s gross but unfortunately it’s not worth the wait Frank this is Luke War yes s of a [ __ ] [ __ ] getting your [ __ ] lemon juice [ __ ] stupid chicken out of your [ __ ] [ __ ] pardon me oh no what he says it’s over done shut the [ __ ] up this is way is don’t come back with it this is it this is the breaking point of this restaurant right here food sucks anyway I’m putting up [ __ ] [ __ ] Frank needs to make a commitment to working hard and if you don’t have that passion you don’t have it and you got to get out of here any more [ __ ] slips coming in Frank we’re screwed I’m [ __ ] I’m not doing it I’m [ __ ] so what you don’t like it this is lukewarm drive he says it’s over done it may only be halfway into dinner service horrible Frank we’re screwed that [ __ ] cook I’m not doing it but owner Frank has had enough might not go back in tonight that definitely lost the passion for cooking or for being in the restaurant business period I don’t know what to do anymore with Frank abandoning the kitchen suf Eddie and the rest of the staff finish off a painful dinner Service chcken Long sorry about that folks thank you very much have a good [Music] night tonight I saw something quite frightening wasn’t the bad food wasn’t the complaints and it certainly wasn’t the service it was Frank and here’s why watch him he is so burnt out he’s given up it’s like a ticking time bom that’s about to explode I [Music] know I love him and I’ve seen how much over the years he’s done for everyone and all and he feels so de I can see it he come on come on come on come on come on come on hey hey hey hey hey I don’t want to see you like this hey that’s why I can see it that’s why we called you cuz we want to help this is not about a guy that can’t be bothered to cook he is done he’s on the floor I know and he’s barely breathing what do we do we start by bringing him back tonight take 10 minutes out and think of something you’ve never set him before that can help to inspire him do you understand yes good night good night thank you very much Frank is stubbing but he’s got a good heart I think he thinks I’m against him that’s certainly not like that you know it’s it’s my brother I love him but if we can’t work together without a doubt we will close the [Music] doors Frank has clearly lost his passion morning and unfortunately his family and his business are being dragged down with him let’s uh sit down Chef Ramsey knows that if this restaurant has any chance of surviving he must find a way to inspire Frank take a seat when I watched you last night from start to finish it upset me and here’s why I witnessed a broken man I could see all stress has killed your spirit I spoke to them Kim and Anthony late last night and they both just want to say something to you personally Anthony wrote it down go the [ __ ] speech Frank we both know we’re not good at this stuff so all right Frank I think you have been so overwhelmed for so long for good reason I know how much damage I’ve done [Music] you can s take deep breath come on it’s all right and you had to hold it together now I believe you need to take care of yourself you and I both know that you have it in you to get back into life no matter what we say to each other you know if it comes down to it I’m always there I think we lost sight of what we really counts I believe we can really make this place work you know that we can if we put the effort into it don’t ever say it but I do love you that’s it my brothers never that’s the first time I heard any remorse from him legitimate remorse should I listen or should I not listen I know Kim to say I love you is an understatement and to say that I’m always beside you I think you know that the past 12 years have been the hottest of our lives but we made it through together because we love each other and I look at the way you talk to people lately and the mean things that come out of your mouth and I think it comes from you holding this burden for the whole family for so long on your shoulders you haven’t put this Chef Jack on in four years cuz I think inside you felt you didn’t deserve it anymore but you do you’re actually one of the most talented people I’ve ever met in my life that lack of passion that showed in the food yesterday for Gorden was a cry for help you are worth it and you deserve success and you’ve worked hard for it and you deserve it fre but the only way this place is going to make it is you have to look within you and break down this wall that you’ve built please put this back on no I’m serious I don’t deserve to wear that jacket because shma could put up the food I was putting out you don’t wear a uniform if you don’t produce put it back on not yet after an emotional we don’t ever say it but I do love you and hopeful plea from his family please this back on not yet Chef Ramsey goes to work I don’t care about the [ __ ] that’s been kicked into you years ago you got to cook trying to reignite Frank’s passion in the kitchen I want you to think of something that you want to cook and put the passion on the plate not the anger Ram you didn’t like a freaking thing I made yesterday I don’t know what to do to flee the guy what are you thinking of doing my God it’s total blank I hope he thinks it’s good F see this in a simple lemon G away wine nice I’d like to see your mind work you know that means your passion’s coming back Frankie has a talent to put out that kind of food if he gets dedicated it could be done and it’s over before you got in the sauce shallot time a little dash of rosemary no good it’s delicious you’re always on the defensive who said no good the [ __ ] you ripping me a new [ __ ] out there if I got served that yes is my entree I’ll be like a piging [ __ ] he liked it cooking with Chef Ramsay made me feel like a was cooking at the old days the way I had passion about doing things absolutely delicious good now that Frank’s Spirit has been lifted shiff Ramsey decides to go ahead with phase two of his plan giving a facelift to the tired Decor of D good morning good morning Frank how are you feel nervous great let’s go come in come in come in oh my God look at this are beautiful it’s beautiful welcome to the new Dey day right where should we start a new modern appeal gone are the old Dreadful chairs nice we’ve replaced them with stunning new mahogany chairs beautiful okay take a look at this that is awesome by replacing those Dreadful White Walls above the stone we’ve contemporized the dining room now we’ve got textured material it’s lit underneath it is going to look absolutely beautiful and what about the de day scones aren’t they beautiful they are absolutely gorgeous have a look at these Booth you know we swapped the bankets for the Boo this is now a fresh modern Vibe absolutely beautiful everything is perfect Gordon we couldn’t have asked for anything more these were things that we were never able to do because we were so far down in death so and to see Frank cry it’s overwhelming everything think we wanted to do I’ve been down here in this grave for 27 years now it’s like totally everything is different and modernized I can feel it that the hope is coming back Frankie can I just say something can please put that away Frankie please you need to wear a chef’s coat cuz you’re a chef take this off and please please for me you’re a chef you’re really here it’s the first time I wore a jacket it’s 4 years I don’t want people to know I was the head chef back here it’s a symbol of that you are back you can do this cuz you’re better than any I’ve ever tast am I the right way they look nice to see him put on the coat to me meant that yes I’m taking this all seriously and it’s it just means a lot to me and now you look like it’s the chef that you are cuz you can do it touching sentiment for my wife but jacket doesn’t make the person gives you a way to go there but it doesn’t make the person now that Frank appears ready to command the kitchen it’s time for the Final Phase of Chef Ramsey’s plan the menu have a look at this wow oh my God the future of David day is right in front front of your eyes on the table it looks so nice gone are the Dreadful PLS of the80s the appetizers Bretta roasted peppers with the Caper berries marinated baby Tomatoes borata how could we be a modern Italian restaurant without any barata then the pierce the resistance the main cause homemade knocking ground butter truffle oil and some fresh chives at the end homemade stress that every time homemade made yeah pork tenderloin Frank your chicken lemon chicken we’ve put onion comp on there as well WoW tonight we relaunch the modern D Day dig in there’s no one in the n 10 that does this new menu awesome I am overwhelmed this a kick-ass menu tast this oh my God that’s delicious ging put his touch change the whole menu into what it needs to be for this type of a city with this many restaurants and that’s what’s going to set us apart from all the others the I like it too look good m m taste everything M it’s only an hour before dinner service take a seat NE and Chef Ramsey has one more important message for Frank anony is never going to be perfect in your eyes but for a recovering addict to be clean for 2 years it’s good it’s it’s not bad I wish my brother was clean I wish he had kicked his habit they were a similar age and the crap that we go through on a daily basis is just extraordinary but cut him some slack and get him by your side help him cuz I think when you start helping him he’s going to come back 10 times over I will yeah I will maybe I’ve been too tough with Anthony me and Anthony have to work together and turn the restaurant around yeah of course it’s going to be hard it’s never going to be easy no nothing here it is if you want it you can do it I know you can do it I won’t let you down you got my passion back it’s so amazing that this is coming up it’s relaunch night adby day Okay show time guys and Frank is already feeling the pressure holy Mary Mother of God I never felt this nervous before I don’t want to disappoint anybody and I want to prove it to myself I can do it but Chef Ramsey has some important information that is going to make the evening even more intense I’ve just had a call listen to me yeah tonight you’ve got the Boston magazine coming in as well tonight the stakes were raised from the beginning so Eyes Wide Open yeah and now it’s going to be Boston magazines and the restaurant and that’s a big deal I’m ready to go you welcome to DAV tonight we change the menu we’re going to order a bunch of different make this way please the RP I’ll do the tusin Bread soup with the restaurant packed boster magazine have just arrived what they on 15 do it the first tickets are in and Frank is about to face his first big test all right five’s coming up all the tables have high priority is up that’s the sou piz right here but the Bost the magazine it affects the business think write a bad review oh that’s pretty enjoy this is really good I would love the rest I would like to make this while the critics from the Boston magazine are clearly pleased with their appetizers they aren’t the only ones delicious and for the first time in a long time yeah excellent this quaint dining room in the North End of Boston is buzzing Frank a new order just came in but back in the kitchen expediter I need entrees on table 12 immediately okay Frank talk to each other a little bit yeah yeah the mood is starting to turn and the tension is building between the brothers papalini papad is a second course and I got a KN in a fili right now as Anthony pushes Frank to finish the Boston Magazine’s Entre keep it together come on coordinator yes table 15 Frank next course two ravioli one pork yes yes we start at 15 it’s very rare the Boston magazine come out like that a drop of a hat and that pork is working Frank please can I get the pork so I can complete come on Frank we I got the other two give me list it don’t ever rush me come on give me give me give me I’ll it up when it’s ready give me go thank you that looks beautiful yeah I like wow pork is a little send it back not good yeah it’s still a little bit you want it more it’s just like pink but not red you know I wanted to make a good impression oh my God it was a disaster table 15 want a [ __ ] it’s a Boston magazine oh my God we’re so [ __ ] prank this is going to be the biggest [ __ ] hole in Boston in 5 minutes now yeah come on the one off came back that people that come back this is a [ __ ] disaster oh it’s Dobby day’s grand reopening is a little wrong and a critical mistake at the Boston magazine table to rock right the par [ __ ] it’s the Boston magazine has Frank’s confidence completely shaken oh my God what’s so [ __ ] got another one going what’s up what’s up well now you want to communicate I let Jeff Ramsey down I let myself down I let everybody down [ __ ] one off came back that t come back [ __ ] damn that was not the table the sh up listen we can pull this back we can pull it back come on okay yeah I know it’s under we can get it going yeah I’m [ __ ] pissed at myself know but you can’t let it follow can’t let it destroy I almost went back to the old ways but I took a deep breath and I was like okay I I got to refocus here I’m not giving up I’m tired but I’m not giving up pork pork P the one got the pork okay here you go here’s the pork that ref fight that’s 15 take it out come back strong yeah let’s go thank God I was trying to impress you tonight I’m sorry make sure it’s good it’s been I’m kind of excited to see what happens you know the next few months call me some tip come on cable 21 cable 23 pick up I do two continue to okay we’re going to get there yes sir good the relationship with Anthony still fractured that’s what’s holding us back in the restaurant but he’s been trying hard I see it so I’m willing to compromise with Anthony supporting Frank in the kitchen Anthony dble nice come on guys bring it together over there beautiful wanic come back for the two brothers complete dinner service on a high restaurant should be every night wow what a night yeah good and bad trust me mostly good think back to my first day here I saw a family in turmoil and a chef that was sitting down in the kitchen depressed but tonight I saw a family come together and pull off a strong service Frank you proved to me tonight that you can run a kitchen the way you handled the pressure was phenomenal yes I feel grateful beyond words for Frankie to hear Gordon say that you can do this 100% it just means so much because he deserves this we can’t say thank you enough and Frank keep that chef jacket on keep that attitude with it and never sit down in a kitchen ever again I’m rooting for your success I’m really excited for the future my goal now is to keep the passion going this is a new day for d day and feel me good night guys good luck yes good luck good luck good luck and more importantly just stay calm that’s it just stay calm a [ __ ] passionate man in there with a lot to give okay don’t stop I’m cracking smile from time to time yeah take care there’s no words that you could describe what I’m feeling right now it’s overwhelming totally overwhelming good night shf good night thank you for the last 10 years Boston has seemed to ignore David day but now with a huge turnaround with the food and the staff it’s got every right to return to its for with Glory my God people think I’ve got a funny accent jeez in the weeks that followed Frank’s rediscovered passion for cooking flourished to give it one at a time he’s back in love with food on I want to make myself proud my family proud and chef ramsy croud and the City of Boston is reaping the benefits what do you think as for his brother Anthony than beautiful he too has made a comeback very nice to see you there he is clearly committed to the restaurant was very good thank you thank you and more importantly to his [Music] brother tonight on Kitchen Nightmares Jeff Ramsey heads to Rhode Island and finds an owner in complete denial I absolutely think you’re full of [ __ ] her restaurant may be failing dream but from the minute Chef Ramsey sets foot in the door owner Abby battles him that was embarrassing that’s impossible every step of the way bring it on this hot-headed owner seems incapable of listening listen to me I’m not going to listen to your [ __ ] not just to Chef Ramsey but also her staff as long as you work for me you do it my way an upset if you cannot follow my rules then get the [ __ ] out and even comments from her customers get on [ __ ] raw he’s full of [ __ ] Abby is a complete psycho [ __ ] can shff Ramsey get through to the stubborn owner Abby you’ve got to understand how frustrating this is fix it you fix it you stuck up precious little bit or will this defiant proud woman be so delusional you weren’t insane you weren’t like yeah blame me all you want you’re insane I’m insane you’re insane that she chases her One Last Hope out the door get the [ __ ] out of my Resturant get the [ __ ] out of my restur please if you’re looking for a peaceful evening are you still here not now guys please this is the one Kitchen Nightmares you might want to avoid I would rather this restaurant Clos and have him in here Providence Rhode Island home to seven colleges and a thriving art seene this Renaissance city is a constant beehive of activity in 2005 ab and her best friend Rico bought a restaurant called down City smack in the center of town Rico and I were on the beach one day and I told him that I was interested in buying down City and he said I want to own a restaurant too I was spending a lot of money in restaurants eating and drinking and I figured why not give myself the money instead man get a double he has a full-time day job and my job is to take take care of everything in this restaurant you start with all the specials I’m going to get the wine okay I’ve been in the restaurant business for 33 years so the decisions I make I really don’t consult Recon about them I just do them and this would go perfectly with the pork special I am the checkbook behind down City and I was putting 100% of my faith in Abby but at this point it’s not going well I need more asses in the scenes I think it’s a beautiful restaurant I think our menu is creative and the food is good I don’t know what’s wrong what’s all [ __ ] up Abby has her blindfolds on because she doesn’t want to admit that she’s part of the problem just give him no let me do it Abby acts like whatever don’t argue carella DeVille I just want an answer when I called something out Abby is a complete psycho [ __ ] [ __ ] I just want an answer which is a recipe for utter disaster I had fixed it yesterday I checked it before I left is this like really [ __ ] happening I’m not yelling I’m talking they think that this this is a democracy and it’s not if you cannot follow my rules then get the [ __ ] out as long as you work for me you do it my way and upset it’s basically aby’s way of the highway and it’s definitely why your restaurant’s failing Welcome To My Nightmare there’s no consistency just like if people are complaining about the food maybe there’s something wrong with the food it is impossible for the prize to be ice cold maybe just Abby saying it’s great does not make it great that’s how the plate is prepared do you not like it no she built this 50 item menu that is just War they hate the chicken P ards what nobody can say anything about the menu because it’s her menu she takes it personally maybe they’re not the right decisions but they’re my decisions I have to get Abby on board to move forward because my life is at stake here all I think about is why people are not coming to my restaurant if something happened here where I had to declare bankruptcy it could very strongly affect my day job that’s stress we’ve got all these bills to pay this weekend that’s the stack for this week I’ve called upon Chef ramsy because of his honesty and bluntness but he’s going to have his work cut out for him I [Music] guarantee hello H Chef Ramy welcome to down City nice to meet you likewise my pleasure and your first name is Abby Abby good to see you and you’re the owner I’m the owner general manager everything my business partner is in here he’ll come in tonight okay great yep his name is Rico right so you’re trained classically in terms of absolutely not you would not want me to cook you anything oh really and on a scale of 1 to 10 Mark the food what would you say where are we it’s a 10 wow wow wow wow yeah perfect I’m starving because the room service next door was shocking the wait a minute wait the room service next door was shocking what do you mean it was shocking there’s a little hotel next door little boutique hotel we do the room service for that hotel what was the problem honestly yeah that was embarrassing why what did you have this pissy grainy soup that was Stone Cold hold on it gets worse crab cakes that were stone cold in the center it was just like this ball of mush disgusting disgusting disgusting wao I was like oh damn he went there he just really went there that’s impossible that’s impossible of a crab Stone C you’re telling me I’m exaggerated I think you’re one of those customers that I would fire immediately yeah you fire customers I have okay well let me sit down and eat can I suggest something I don’t want you to suggest anything cuz if you’re now telling me that that room service was you at your best I’m [ __ ] myself before I start eating let me tell you that wow wow wow I don’t know what he’s talking about blah blah blah blah blah where would you like me to sit I’m going to go right over here excellent describe the food for me um comfort food middle of the road middle of the road when was the last time somebody sent food back today oh today oh you did wow wow wow wow I’m sorry okay um I’ll look through the menu is this I suggest something or no you know want my suggestion if you’re going to talk to me honestly fine if you’re going to start you know going defensive I’m not going to get defensive I’m just defending what we do here now Abby I’m not here to argue you asked me to come here and look at this place to help you out let’s get one thing clear straight away cut the [ __ ] okay if you’re going to sit there and start bullshitting I’m not sitting I’m steing I’m going to go for your balls big time wow when you just told me 5 minutes ago that the food’s 10 out of 10 the room service is perfect basically I’m going to eat and I’m going to leave unless you start telling me the truth he I don’t know what you’re coming from I really don’t know what you’re coming from I absolutely think you’re [ __ ] full of [ __ ] I’ve been here 5 minutes and already you’re in denial I’m not in denial I will back up anything my kitchen does fine I’m open-minded can I order the food absolutely thank you so much go for it appreciate it wow what a welcoming yeah welcome to Providence Den NE did female cage fighters holy crap boy I can’t wait to Rico gets here Hi how are you I’m how are you good good good and this is Josh take care of you welcome to down City so nice to see that friendly face thank you um is the owner Abby always that defensive yeah it’s scaring me okay appetizers Kar s yeah crispy rings with hot sweet pepper sauce yeah I’ll go for some of that okay you don’t spell peppers like that either no I guess you don’t I didn’t even know said how long you been here 3 years 3 years okay uh threeway nachos it says it’s a party in my mouth yeah well if it’s good enough to be put on the menu I’m going to try it so I’ll go for party in your mouth okay and the um award-winning meatloaf that’s our claim to fame right thanks Josh you’re welcome please may God we don’t die in Rhode Island okay this is Gordon Ramsay’s order let’s make Gordon’s po I’m a good cook but uh that is not my menu of course I want to do well but I’m not sure what Chef Rams is going to think he’s like is this how you spell peppers in America three p cuz it’s b e p yeah there’s three p’s in there there is hi how you how are you you seeet Gordon good to see you so you’re waiter waiter yes dining room manager yes BR and the head wait how would you describe the food here below par yeah Abby said it was a 10 so I’m in for a treat yeah calamari okay this is the crispy calamari calamari yes and um why is it looking so wet uh it’s sauce that they toss it in just say that again you fry it they fry it and then you and they toss it in sauce and it’s soaking wet all the crispy batter is just coming off you know it’s not everybody’s cup te it’s not mine yeah certainly is not mine either but however I’m optimistic what do you think no I’m sorry I mean look at that there oh my God I’m done on that one yeah I’ll get ready don’t understand it thank you you’re welcome wow soggy chewy disgusting calamari shocking what do you say about it you spit the calari back out that’s hysterical what was he bitching about spit it out I’m going to like go at his throat today and this is a party in your mouth this is the party in my mouth should be top plate very hot it looks Dreadful I think I’ve just thrown up in my mouth what a mess oh boy I’m taking it that was one party you didn’t want to attend it wasn’t a party my mouth it was like a funeral in my mouth a funeral yeah well it kind of does look like something died what’s a mad with that it’s gross what we’re not doing too good here I was ready to like choke him maybe this is the one thing I like he doesn’t like anything maybe this will be the one what the meat maybe this will be it w that’s the meat and this is the um award winning the awardwinning meat yeah I’m excited thank you you’re welcome doesn’t move on there does Ito [Music] wow that’s disgusting what do we think wow it’s not even hard I’m sorry it’s sort of lukewarm solidified chunks of crown that’s pretty much the norm it must be freaking embarrassing if you Des serve this it is embarrassing I don’t like the meat here at all we set oursel up for disappointment when we put award-winning in front of it what was the problem with me it’s disgusting can you be more pafic I didn’t hear I didn’t hear what he said I’m going to have to ask him ABY and Chef Ramsey are going to go to blow can I have a word with the team it’s it’s inevitable it’s going to happen so the food was shocking hello P disgusting dated [ __ ] so who is the head chef here we don’t really have one but I guess what do you mean you don’t have a head chef but I guess I’m the closest thing closest what does that mean talk to me Abby that means that I fired my other ship and he took over and I didn’t want to give him a title until he proved to himself that he could handle the kitchen happy what you’re employing is a ship with no Captain at the helm and the team desperate for guidance no guidance is no standards no standards and no consistency so who came up with a menu if this is American comfort food somebody’s dreaming here I did I did I take full responsibility for menu you have no cooking background but you put the menu together Abby you’ve got to understand how frustrating this is it’s ridiculous I don’t know what to say fix it you fix it that’s why you oh come on Abby how can I fix it when you stand there in front of your team rating you and your restaurant and your food 10 out of 10 dreamer I don’t I don’t think it’s as bad as you say it I can’t stop being in denial can you be more specific about the meatloaf what did you not like about the meatloaf oh [ __ ] can you say something besides loopy I’ve been called worse than that wake up and admit it [ __ ] bring it on oh come on bring it on what do you mean Bring It On have jef Ramsey say everything you’ve done everything that you dreamed of doing is [ __ ] I was blown away need some fresh air after Chef Ramsay’s harsh critique the food was shocking dated and press Abby has a conversation with the one person she believes is always right herself so what do I do like just get out of the restaurant business then obviously my 33 years in the business is like worthless and I have no idea what the [ __ ] I’m doing okay I think I’m going to open up that hot dog stand down the beach want some tea or something no I believe from the bottom of my heart that he’s he’s wrong I really don’t care what he says well you mean he’s completely full of [ __ ] like seriously our meatloaf is like what put us on the map I mean it’s [Music] great I don’t like the meatloaf you really don’t I honestly don’t we had it the other night together what what what didn’t you like about it I think our food is mediocre like it’s not mini me seriously you’re telling me now you don’t like it we eat it cuz we’re here this is not my restaurant of choice I will not dine here in my off time you’re saying for what we comfort food meatloaf pasta steak whatever you’re say those even for that no no so now you’re all telling me that you don’t like the menu I feel stabbed in the back I guess you’re just hitting me with this now do you know what we’re up against if we even opened our mouth about the menu once every time we open our mouth [ __ ] off [ __ ] you you don’t know anything we’re all at a point now where we’re just like if this is what she wants let’s just serve it out we’ll take it out of the window and bring it to the table what are we going to have an opinion about now oh you’re so full of [ __ ] no no no no and talk to us no without a doubt she’s in denial it’s an hour before dinner service and down City’s other owner Rico shows up hello unaware of what happened earlier but that’s quickly about to change how are you I don’t even know how to answer that one of those days I think it’s time for Abby to find out that the outburst and treating employees badly I think it’s definitely time she has someone other than myself telling her you can’t be doing this yeah wow I have another a whole other [ __ ] back here that has been ripped open man get a double oh hi how are you I’ll get up got say hi Gordon good to see you nice to meet you I’m Rico Rico now have we got two minutes sure going to catch up uh where should we go yeah let’s go there he may rip me apart too but I just want this restaurant to work so let’s get turning it around what day um obviously you weren’t here for lunch just explain what you do during the day um I work for Credit Union during the day I do their mortgages for okay wow financing yes finan and then you bought a restaurant then I bought a restaurant how’s that worked out for you so far oh horribly if we had to close this tomorrow what were you in for milon [ __ ] ready M this is quite serious [ __ ] now oh yeah what happens it fails I could possibly lose my day job really because I’m in the financial field I’m invited in people on what to do with their mortgaging and financing their properties and things like that so you’re up to there you got a big stake in this restaurant and a huge amount of Jeopardy if it fails mhm you’re right there’s a line that I walk in here a very fine line I have a lot of state but I totally let Abby run the restaurant and maybe there a mistake on my part with dinner service already underway what about something to drink to get you start Chef Ramsey is eager to spend some time in the kitchen to see how it functions wow tight behind the line so who’s doing want explain the line to me um this is sh station and then we have app Sal down there Jesus uh why is the place so messing is the kitchen normally this filthy last couple days it’s been uh a lot going on that is foul with the kitchen in disarray Chef Ramsey goes on the hunt to find out what is lurking below oh my God W this is gross down here holy crap look at that lambones just dumped in there like that what is that chicken carcasses oh my God and while Chef Ramsay has his hands full in the walk-in God knows what that is Abby has her hands full in the dining room Abby I need a new calamari with the sauce on the side cuz it say it’s too mushy can I have another calamari with sauce inside please it needs to be cooked a little more is it yeah it let me take it out of the way for you I need a spin dip this is cold I’m going out of my mind right now it’s a nightmare can we just 86 this special every single one of them is been sent back uh Rico Abby in one minute just both you together 1 minute why is right now like are you kidding me have a look in there look at the state of what they’re cooking out of have you any idea what’s in what box uh what goes where over here now you’ve got a little bag of uh chicken carcasses on this one here you’ve got some raw chicken cooked pork there this is you with 30 years in the business yeah hold on it gets worse I don’t know what that is well look the cheese or something but what is that there what is that what you lot of words the place is a filthy mess look what is that Lambos and who’s organizing this you haven’t got a head Che Jimmy is my my head chef so we have a head chef before you weren’t ready to confirm he was the head chef all of a sudden we discover a mess down here now he’s appointed why don’t we just sell a place and just get out of this business it’s like I was talking to Rico has nothing to do with you has nothing to do with me no excuse me what do you think I’m doing I mean I’m you’re being you’re being a [ __ ] [ __ ] this wasn’t like this it wasn’t like this I don’t run a hold on a minute you’re calling me a [ __ ] [ __ ] I am you stuck up precious little [ __ ] let me tell you something oh boy here we go listen to me I’m not going to listen to you you’re in denial I’m not in denial not Den yes you are and you can’t even accept it [ __ ] you walk out again I am [ __ ] you there you go clip the bird that’s your attitude and that’s your partner I’m really sorry but this wasn’t like this before I got here she deluded that woman you weren’t insane you weren’t like yeah blame me all you want these excuses that you’re insane I’m insane you’re insane you can’t [ __ ] [ __ ] insane that refrigerator was not like that before you got here you’re in denial flip out again I would never allow that refrigerator to look like that those bones the molding lamb bones I don’t even talk to my staff like this I don’t get the [ __ ] out of my restaurant I would love you to go get the [ __ ] out of my restaurant please you are so in denial you need therapy you’re a disgrace of Industry Fu you would get out of my restaurant are you still here not now guys please please please [ __ ] him right from the beginning Chef Ramsey and Abby have clashed stop being in denial I don’t think it’s as bad as you say it dreamer but after a confrontation over the state of the walk-in you’re being a [ __ ] [ __ ] this wasn’t like this you’re calling me a [ __ ] [ __ ] [ __ ] you Abby has completely lost it you aren’t insane you areen like yeah blame me all you want these excuses that you’re insane I’m insane you’re insane and while she has had enough of Chef ramsy get the [ __ ] out of my please you are so in denial you need therap he has had enough of her you’re a disgrace of this industry you and get out of my restaurant are you still here not now guys please please please [ __ ] [Music] him Chef [Music] Ramsey hey guys I need some privacy please this is uh too serious and I’m not going to jeopardize 25 years busting my ass off in this industry to take that from someone so in Deni mhm I really don’t need this I would rather this restaurant closed than have him in here that refrigeration unit was a mess behind the line was a mess I’m really sorry honestly she’s got to start listening I I know I and I don’t know how to make her do it I really I don’t know is he he’s coming back tonight isn’t he I don’t give a [ __ ] where he goes he can go to hell for a I care if you want me to leave I’m out of here absolutely not absolutely not okay I need your help you gra my 100% support 100% okay I’m going to go for a walk and I’ll come back okay thank you thank you Abby needs to be on board with us and stop her denial of everything we have to break break through it I feel pretty shitty how would you feel if someone is telling you that your life’s work and everything you’ve dreamed of doing for your whole life um is [ __ ] now I’m completely questioning myself and I hope we can have a conversation about what needs to be done in this restaurant after a volatile evening that included a massive blowup with Chef Ramsey and a week dinner service Abby has been clearly humbled and see seems ready to finally listen to what Chef Ramsey has to say okay let’s agree on something today’s been a [ __ ] day MH yeah absolutely sh I’m not here to rub your face in it let’s get that right okay but Abby you know I’ve had failure in my life but one thing I’m not in is denial and when I do make a mistake I admit it I understand so tomorrow we need to start being honest and open so I can start rebuilding I can’t rebuild on BS I agree I want you to be here I want you to help me get this restaurant to where I need it to be and where we know it can be yeah tomorrow we start again get some [Music] rest it’s a new day and Abby and Rico are on board for change morning morning morning but before that can happen Chef Ramsey wants to give the staff something they have been rarely given a chance to talk freely without getting fired so this is what we’re going to do I want each of you to write down some questions and direct them to the person you want them to answer this is going to be another hell day for me don’t sign your name it’s Anonymous I knew that if we were going to do an exercise um and talking about the restaurant I knew that it was all going to be directed at me thank you very much okay good here’s the uh the first one wow Abby why is the menu so huge we uh just um to give the customer more choices but the amount of dishes is absurd and the more dishes the lower the standard uh Abby and Jimmy the quality of the food needs to improve how can we fix it good question it and it all comes down to menu size with as many items that there are if you prep 50 items just for dinner alone and then the dessert menu if you can’t prep enough stuff it’s like you you just can’t do it who’s putting all those dishes on there ABIA Abby when I put this menu together I just expected my staff to just do this menu Abby why did you not allow anyone to express their opinions without it being seen as a personal attack to you since I bought this restaurant I became a defensive [ __ ] I question and I get upset of the fact that you’re questioning what I’m doing that’s paranoia we do care about this restaurant you are our friends so we want to see you succeed and the answer I’ve gotten from you in the past is [ __ ] you that’s not true we’re just here for money or we’re just here because we’re just here cuz we can’t get other jobs and stuff and it’s it’s hurtful because when you invest so much time you do we would do anything for you and I completely realized we’ve just got to talk more instead of me yelling and screaming can’t just be my show it’s not the Abby show it’s the down City show are you ready to embrace change yeah absolutely change absolutely I think this experience is making Abby realize that she has to relinquish control and I think she’s going to do it because I think Abby turning around is definitely Paramount for this restaurant to [Music] survive right jimm me let as aby’s menu was clearly bogging down the kitchen Chef Ramsey has gone through it and scaled it back tonight just going to keep it really simple for tonight’s dinner service half the items are off the menu and he’s introducing a roasted chicken special just take the breast fat side down just cut through everyone’s excited and we can’t have another night like the previous few it’s time to get it right happy happy makes it a lot more simple Big Time folks good evening welcome to down City follow me did you guys decide on appetizers we’re going to have an order of the calamari so we’re doing two calamari uh let’s get the grilled chicken breast please chicken breast I’ve got to get everyone involved if we are going to take down City to the next step to the next level all right here we go Ora fire calamari fiz salad nishwash salad make sure everything comes up at the same time tonight’s smaller menu is having an immediate impact wipe the plates please better prepared appetizers are quickly leaving the kitchen that’s 37 that’s up these um appetizers going to 39 can you help her run and when you combine that with a common under contr control Abbey at the helm can you run this to next table please down City’s dinner service is off to a good start the chicken is very oh yeah fire calamari another fris salad no eggs Jimmy we’ve got to bang all these um Entre out I know here you’re on apps you’re on table 28 [ __ ] now I’m confused on where we are for apps you need table 28 I don’t even have a 36 up here what are you talking about I I say 36 1 2 3 come on guys there’s nothing coming out Jimmy was supposed to be the leader in the kitchen calling out tickets do me a favor get to oh you’re doing something and they just started crossing paths no one seemed to know what the hell they were doing back there 29 and 39 yes or no no I’m still waiting on 28 oh [ __ ] wor it’s an hour and a half into a dinner service that started out as promising can I have some food up in the window please no dude dude this couscous is runny and gross but unfortunately has decline rapidly they’re not even here that’s all the way down there they have none of this and not surprisingly diners are losing their patience if it’s not here within the next 5 minutes I’m going to cancel it can I get something up on the line please right now right now Jimmy’s doing all three sections he’s covering the grill he’s covering the salmon he’s covering the chicken he’s trying to run the kitchen about at the same time he’s got nothing behind it oh my God what a [ __ ] show well we’ve been here since 6:30 and it’s already 25 of them so we have our Onre I know I’m going to go check on your right now I’ve got people that had put their orders in an hour and 15 hour and a half some of them where the [ __ ] was that food let’s uh find our server and and let’s just go did that beef chicken go give it do them I need it right now please come on is it your first time with the rodeo play them guys I got food dying in the window Chris please yeah I can’t take this it was a disgrace it was horrifying it was embarrassing don’t make this they just walked oh my God we need a home kit sta Jimmy doesn’t have any excuses anymore his excuse for months has been our menu is too big so we give them a smaller menu to do and they still can’t turn it out so I mean where do we go from here here I need one chicken up on the line right now with Abby pushing her kitchen staff I’m not taking this out until it’s all up on the line can I have a chicken on the line in my hand okay they still struggle thank you but manage to get the last Entre out there we go and that’s the that’s everything start cleaning up good night thank you good night thank you now an unusually calm Abby Jimmy come out here listen to me is about to let loose what I saw tonight was was the worst [ __ ] show I’ve ever seen ever ever ever seen no I know I know I know it did not go smoothly but they they they they Jimmy we were an hour in before more than two dinners went out an hour into service I’m almost accepting that none of us know what the [ __ ] we’re doing and we can’t get to the next step I’m actually considering that after tonight I don’t know if I have the staff to get it back I don’t know if we can do it tonight’s dinner service was plagued by confusion and incompetence in the kitchen can I get something up on the line please I’m confused on where we are come on is it your first time of the rodeo play the problems are obvious to Chef Ramsey but it’s time to find out if Abby is still in denial Abby what do you see tonight what happened is it happens all the time as soon as the line gets hit with a number of slips at one time the kitchen folds it goes down in flames and um I’ve lost confidence in my kitchen um honestly Jimmy I’m not blaming you entirely I’m looking at the tools you’ve got to work with and it’s a disaster behind that line there’s no way in Earth this group of cooks can pull off a new menu so seeing how frustrating it’s being here I made a call to a very experienced Chef in my team to be here first thing tomorrow morning getting your crew at a respectable level it’s cool having his Chef to help us all out and it’s going to be a good experience for all of us tomorrow’s come back day we’re relaunching with a new menu let’s roll up her sleeves and push it I mean really push it definitely can’t wait I’ll see you first thing in the morning absolutely thank you good night I’m glad that kitchen’s going to be shown what to do and how to do it properly because this is it only my kitchen’s last chance it’s my restaurant’s last chance good morning good morning welcome in how are we good good the chef that I brought in James has been here since 6:00 this morning supervising working these ass off with your team getting ready for this menu today your menu will be in keeping with your beautiful restaurant and your great service first up the appetizers come down now these are appetizers sleeing on the eye and fun ghost cheese truffle dip honey spiced chicken wings meatball sliders delicious wow now we can have a real party in our mouth Abby huh can’t wait okay on to the Entre the main events sear Lamb Chop classic lobster mac and cheese bacon wrapped Angus meatloaf yay thank you I want you to get familiar with the new menu yes get up to speed with those dishes have a little taste this is awesome that’s money the new menu is beyond belief kind of surprised that it came out of my kitchen oh my God that is good bacon wrapped meatloaf isn’t that awesome oh my God that’s unbelievable I had no idea that it could get this good oh my God that’s amazing I’ve been for years describing this restaurant as creative comfort food I had no clue this is creative comfort food oh my God [Music] I’ve never seen EBY this emotional like she does have a heart in there she does have a soul it’s amazing there is a God now we just got to make it work it’s relaunch night at down City and while Abby and Rico get the front of the house ready for the most important night in the restaurant’s history we are going to rock this town tonight let’s go let’s go back in the kitchen then we’re going to go here table by table until we have to do pick yes chef James is doing the same with the kitchen staff every dish perfect every time folks how are we doing tonight welcome welcome have you had a chance to look at all the new and fun exciting menu items that we have let’s go guys yeah I want to hear you tonight I want to hear you too yes let’s go only minutes into the service a locally renowned food blogger has arrived Stacy Place ripped apart her last meal at the restaurant Abby you recognize her yeah you know how important she is but Chef Ramsey convinced her to give it another try she has 10,000 followers she blogs tomorrow with 10,000 potential customers back up I’ve tried everything on this menu today so if you have any questions you feel free to ask any favorites that we should oh yeah definitely the goat and cheese truffle dip really stood out for me well that sounds really good Jimmy you and I we’re going to be communicating all night I need the app for 37 17 and 35 all right right now in the window I need that fishing chip I need that slider slider’s up Chef a reinvigorated Jimmy has the kitchen moving in the right direction calamari sliders Jimmy FR salad on the Fly and the new menu is being embraced by the customers wow but just when it appears as though it’s going to be smooth sailing I need a chow A calamari a slider Jimmy did you call a calamari for table 30 I just did Abby and Jimmy listen to me are having a communication breakdown I need four soups and one chowder up in the line please that’s incorrect uh-oh Here We Go Again a repeat of last night the kitchen’s going down we’re [ __ ] Jimmy focus on 37 yeah this is the golden ticket this is it all right lead ticket I need a truffle dip truffle dip takes 6 minutes yes yes sir all right get it in the oven Jimmy look at me we’re falling behind got to work together it has been a little come on guys there’s nothing coming out please let’s get this food out give me a time on the trule D please Jesus she’s not vlogging now she what’s she doing she’s definitely vlogging she’s vlogging live from the table we’ve got vloggers live from their table guys I need a travel dip up on the line right now urgently please I was horrified we are slipping like the night before they’re blogging as we speak I wanted to like just scream come on guys I need some food on the line there’s nothing hit in the window come on guys I need to see some food up on this line it’s taking too long literally my kitchen going down in flames listen Jimmy 1 minute Abigail and there was literally nothing I could do about it Jimmy I need a trule dip come on guys it’s 45 minutes into dinner service let’s get this food out we’ve got bloggers live from their table guys and an influential food blogger who can greatly affect the future of down City I need a travel JP up on the line right now still has not received her appetizers Abby 2 seconds quickly take over take over let’s go Abby she just tweeted waiting for appetizers getting hungry okay this is not [ __ ] now menu’s there chefs are there I need you there control it yeah I know what you’re capable of yes and it’s been tough for the last couple of days granted however got to find your voice come on all right please please it’s definitely time to step it up we want everything to go right with that table and we’re going to get the job done listen Jimmy they’re already vlogging that they’re waiting too long for food let’s get this food out all right how long on a solo trule dip urgently please trule dip behind you thank you truffle dip in the Sally Caesar’s there with that Caesar I need sliders and a truffle dip come on guys [Music] happy i r done thisr truffle drip amazing yes come on keep it going yes on trays make sure they come together okay fire that table please yeah Jimmy take 37 did you fire I did fire good how we got everything this is a really good with Abby focused on the task at hand Come On Let’s Get Loud back there and Jimmy in full control of his kitchen you guys can fire that fishing chip quality Entre are quickly heading out to the dining room mid R Lamb Chop salmon rib SP H food looks amazing the food looks outstanding Absolut amazing it appears as though blogger Stacy place has reached her verdict this looks amazing very tender and she’s not the only one do you like that and those chips aren’t they delicious a lot better than last time right yeah definitely how was everything delicious the flavor was right there everything was great great thank you so much for coming in and we’re going to see you again I was living an absolute kitchen nightmare and my dream just came true I’m in absolute shocked like this is the restaurant I’ve always wanted those are the last two desserts Jimmy it’s awesome thank you it’s a new down City I’m just absolutely loving [Music] it right last night I said down City needy to make a comeback tonight we did just that well done each and every one of you pulled off a great service customers love the food Abby how do you feel babe I feel beyond belief fantastic looking back at it now I was so unprofessional get the [ __ ] out of my Resturant get the [ __ ] out of my restaurant please the new Abby is professional I just want to continue learning I it’s just made me such a better leader come on then give me a hug you’re not going to ask me I’m going to ask you that’s right I Gordon Ramsey are asking you for a hug come here H thank you so much I absolutely love Chef Ramsey and uh I’m going to miss him when he goes thank you very much this restaurant is getting back on the map that it hasn’t been on in a while and I know it’s only going to get better good night than you thank you without question the biggest transformation this week is Abby which I never expected as Abby goes so goes down City if she can keep her call this restaurant’s going to be a huge success wow party in my mouth please [ __ ] after Chef Ramsey left Chef James stayed on and continued to train the cooks he gets prepped and put away allowing Jimmy the chance to thrive all right the Meatloaf’s being plated that SS the lead and Abby rewarded him with a promotion I wanted to introduce to all of you our head chef James Burman let’s get eager to spread the word about their upgraded restaurant nice to meet you Abby and Rico hit the town this is a crispy pork belly in a lettuce cup doing some Grassroots marketing by giving out samples of their new menu it’s right down the street it’s walking distance Chef Ramsey saved my restaurant he really did but I’ve got to continue it I promised him that the next next time he comes back the food will be a 10 next time on Kitchen Nightmares I’m shutting the place down Chef Ramsey returns to the scene of some of his most unforgettable confrontations don’t you [ __ ] go there don’t point that [ __ ] f it will be a night of drama you’re going to get your [ __ ] ass kick and surprises what happens as Chef Ramsey returns to the restaurants he tried to save did you really hate me that much who’s living the dream did you pay the money back and who turn the restaurant back into a nightmare what’s going on that’s next time on Kitchen Nightmares [Music]