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Season 4, Episode 8
Revisit to Le Bistro, Anna Vincenzo’s and Lido di Manhattan.
Season 4, Episode 9
Gordon travels to Bridgeport, Connecticut, to visit Café Tavolini, a restaurant that is more than just a culinary disaster. Run by a husband and wife team, the restaurant is being neglected as they teeter on the edge of divorce.
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it’s been a year since Chef Gordon Ramsey traveled across the country trying to help failing restaurant tours tell everybody to [ __ ] go home I’m shutting the place down they don’t know what the [ __ ] they’re doing I’m a loser everybody I’m the worst they may have asked for his help but that didn’t stop them from fighting Chef Ramsey every step of the way don’t you [ __ ] go there don’t point that [ __ ] [ __ ] I think you’re a jerk well we can’t just f like a precious princess yeah I I look like a [ __ ] princess right now how are you one year later Chef Ramsey is back asking the questions we all want the answers to did you really hate me that much did you pay the money back has he become less of a snob get ready for a night of big surprises as Chef Ramsey finds out what happened to the restaurants he tried to save first we return to Leos in Manhattan Beach California you come out make us look like [ __ ] in front of like friends and customers we’re a young immature owner spent more time running to the bathroom than running her restaurant breaks me down like no one else has me for and will check in on Anna venzo in boa ratan Florida can I get some [ __ ] servers back here run by a hot teered owner who is completely resistant to change oh you’re going to get your [ __ ] ass Kake finally we’ll get updated on liistro in Lighthouse Point Florida he wants to meet to son go [ __ ] himself Andy the owner not only lashed out at his customers keep are you looking for naked women women dancing on the table he went after Chef Ramsey as well you don’t intimidate me what tonight you will see it all I can’t keep doing it I’m done whose restaurants are cooking and who turned their kitchen back into a nightmare can I hit them now when I arrived in Manhattan Beach wow this is a California Dream I wanted to move there this little town was amazing just half an hour outside La beautiful beaches beautiful people but one of its local restaurants Leo was an ugly mess biggest problem Lisa an owner completely clueless on how to run a business I don’t want to hear complaints I don’t want to hear [ __ ] I just want to hang out hi she had a couple of diplomas big deal the problem was that Lisa treated Leo less like a business I’m more like a sociiety party Daman is bar manager and someone that I have been kind of dating in the last 6 months thank [Music] you hello Hi how are you very well than how are you good I’m Lisa henet Lisa nice to see you how old are if you don’t want me to ask 28 28 so you got it when you were 23 what was that a graduation present no so I’m going to have a quick bite to eat okay thank you that’s just gross huh this was definitely going to be a big challenge W I’ll byp pass thank you crazy the chefs were a pair of brothers ororo and lisis that night’s dinner service I realized Lisa wasn’t holding them to any standard in the kitchen whatsoever ever when was the last time you looked in this fridge uh I never really examined it how long ago do you think that was sliced I don’t know roughly couple of days couple of days that is going the old food was disgusting but what I found next was an absolute disgrace stop you everybody stop Lisa come here when was the last time this place was cleaned they should be cleaning every day but look everywhere disgusting look at it this is above food I mean come on Louise I am not serving food like this okay that is disgusting I don’t think it really has affected or gone in the food like how’ you know Lisa just wasn’t getting it so had no option but to do something really drastic all these tables here can I buy for 2 seconds please follow me I just stopped serving food in here because of the [ __ ] and the Dust are you interested in being served dinner without filth that’s your customers you need me to tell you that laugh I’m not laughing I think you’re a jerk excuse me Lisa just I’m over it you come out make us look like [ __ ] in front of like friends and customers and listen you’re totally oblivious to what’s happening in your business you may have bought the r at 23 my darling but you’re not [ __ ] running it grow up Lisa will you things were getting surreal while her staff were cleaning the kitchen he’s right it’s [ __ ] filthy the customers were getting impatient we’ve been waiting too long and Lisa was hiding in the toilet she’s in the restroom and the restro is in the [ __ ] Lisa let’s go breaks me down like no one else house before I can’t go out there [Music] that’s clean yeah yeah it’s the cleanest I’ve ever seen it Lou okay we start firing up again now yeah everybody was pitching in to save the dinner service Lisa disappeared to the L in fact she stayed in there all freaking night until that last customer left how embarrassing is [Music] that is that the kind of trick that they teach you in an honor degree to disappear in a toilet that’s not the way to face problems what was I supposed to do like do you want me to go back and dust like I don’t get what you’re trying to say so no one’s ever told you the truth but more importantly I think you’re in denial why am I here because we need help and I’m missing a key ingredient obviously tomorrow new start up until that point Lisa hadn’t given me one reason for me to believe in her but the next day she honestly surprised me things that I would like to change about Leo today be proud of the food we’re serving keep a clean and sanitary environment learn how the kitchen operates tonight you yeah here we are are on the line that’s right yeah you serious I’m very serious it became so obvious so quickly that Lisa had never spent time in a kitchen before how ridiculous is that Lisa get comfortable with it yeah yeah get comfortable why is this not turning on this is hot I don’t know what to do with it keep it here whoa why is it flaming okay Lisa may never be a chef got it but at least she started showing interest in the food why isn’t it going there I think it’s a very valid point why is it going in the microwave why can’t it Go the oven’s on yeah yeah it’s on can you see what I’m trying to say it’s really important for you to see this dinner service did have its ups and downs but I did like what I’ve seen coming out of Lisa and that night we transform leader come in come in come in come in oh my it’s beautiful that horrendous wall that was dividing your restaurant has gone now the whole thing just feels open and one thing you’ve got every chance of succeeding in is becoming Man Hands yeah local cool Wine Bar serving great food great Wines By the glasses more importantly a very cool place to hang out everybody was so excited with the new menu the homemade chicken sausage grilled baby AR chokes one of my favorites flatbreads they are fantastic and the energy levels for relaunch T night was an alltime high 1 2 3 Le do it welcome to the new Leo thank you enjoy some wine today yeah it didn’t take long for all hell to break loose I’m begging just to talk to each other Ur will you please tell her to make some food I’m try right now I’m doing my stuff too and then the unthinkable happen you know we’re out of here we we’re out of this [ __ ] the entire kitchen team disappeared oh no oh my God hello we’re giving up bye tooro we’re giving up Sir yeah I know you’re giving up why is this what they do Lou Lou never seen that ever before in my entire cooking career first thing I did I called Scott one of the best chefs I know jump in the car and get down here quickly will you please but without the staff we were toast hey Lou I begged them to come back for Lisa okay we’re coming back thisis is music to my ears moments later Scott arrived Scott’s here let’s get this back together yes listen up everybody I need a Puda pizza in the oven I need a lamb sandwich up top right now 106 thank you excellent it wasn’t perfect but we did manage to save the night more importantly I now believed in Lisa you have seriously grown up this week more than I ever expect you to do I seriously believe in you thank you I can’t wait to come back I can’t wait to have you back I’ll be your honor student good night while then I done thank you so much good luck spend time in that kitchen I’m back at Leo in Manhattan Beach now last time I was here the owner spent more time in the bathroom than she did in the kitchen has she grown up and turned her business around we’re about to find out Leos was run by a young laidback Californian I don’t want to hear complaints I don’t want to hear [ __ ] I just want to hang out Lisa was not only friends with her employees do you have his phone number she was hooking up with the bartender it’s probably a bad idea but I’m going to do it anyways and when Chef Ramsey wanted Lisa to face the cold hard truth grow up Lisa will you she fell apart and went into hiding where is Lisa has she gone upstairs in the restroom yet she in the restroom Chef Ramsey transformed the restaurant and finally got Lisa to act like a responsible owner and less like a party girl now one year later as Leo’s on the path to success or on the road to failure last time was at Leo the owner Lisa didn’t have a clue how to run a business the food was rotten the kitchen was filthy dirty and she couldn’t understand to why customers weren’t showing up I’m dying to see how a business is doing now Embrace myself helloy how are you my daddy good to see you well want to likewise good to see you too um God the atmosphere here is amazing really good there’s one person I can’t see where is she I think she’s at the restroom oh please you’re kidding me [Music] she’s in the bathroom yes can I have a word with us let me get her just thank you please hey so we have a visit oh my gosh Jesus you good to see you D good to see you too good to see you too my goodness me you look great thank you you too this place is amazing I know P unbelievable thank you trust you to be in the bathroom where is Lisa so that I can’t go out there you know you got to go to the restroom once in a while he just has bad timing that was just a general break that was a coincidence no one pissed you off no no no no no okay good how’s things things have actually been really good I seriously took to heart everything that you said I I wanted to be your A+ student when you came back have you stuck to the plan I’ve stuck to the plan um I got to learn all the recipes got to know how the kitchen operates we gotten great clean habits oh I wanted you to taste the mushroom flatbread that you inspired one of my favorites I’m kind of addicted to it that looks amazing thank you my ding it’s the um wild mushroom spinach ricotta cheese Mozzarella that’s delicious thank you I’m glad you like it I wanted to make him proud and I wanted to do the absolute best I could so I’ve been looking forward to this day for a long time the business in terms of over the last 12 months where are we I would say we’re up about 20% Which puts me about a nice profitability wow that’s fantastic news so um where’s your boyfriend Daman gone is Lisa a good boss Lisa is a lovely boss sounds like it’s an intimate lovely I am dating Lisa yes okay okay who cares Jesus he was out of here about a week after you left I really followed your advice I’m telling you I didn’t tell you to follow your boyfriend kind of but did I it was a great thing amazing thing I would never date an employee again ever ever ever never ever let’s go back 12 month’s um worst moment the dust are you interested in being served dinner without filth dripping in your food does anyone to eat [Music] now I think you’re a jerk did you really hate me that much I really hated you that much I really did I wanted scale 1 to 10 10 11 maybe 11 wow yeah so low that’s amazing I know you’re amazing because somehow you turned me around now I love you I think they need your kitchen ah sorry I guess excuse me for a moment the fact that you’re running your business I’m so happy thank you I’ve taken definitely more of a leadership role especially in the kitchen I feel much more comfortable walking back and talking to Louise and making sure it’s done right can I just say it’s shiny here it is isn’t it you want to bring the customers back now I don’t want to bring the customer I want to bring out my white glove okay I just want to never done this before you know that last time you got pissy with me this is above food I mean come on I don’t think it really has affected or gone in the food like how’d you know all right let’s hope we did good spotless yay absolutely spotless well done since he’s been um gone we’ve a lot of customers come in and ask about it so I gladly take them back and show them how clean we keep everything I have one other thing that I have to kind of show off to you since you inspired my wine bar I came out with my own Leo brand wine you kidding me no we shouldn’t be drinking lunchtime however so what is this special occasion this is the Pino Noir that’s lovely cheers yeah that’s lovely one more thing I have a favor to ask of you you’re full of it today I’m full of it today can you help me make a dish you want me to cook for you that please you’ve become demanding I think he thought I might have been a little bit bossy or I asked a little bit too much but you know he wanted me to take the rains let me get that shifts jacket you got me last time tonight you yeah here we are are on the line that’s right Su Chef today you’re smart in your old age right let’s do some panser duck with a cherry Mado sauce with shant TRS and some brachel Lots will you grab Louise fory how are you Mr happy man than good to see you welcome back so duck cook it skinside out it now the duck just slice it nice and thick so the goodness stays in there now sauce C the cherries around now the bad news is you can’t taste it I know I’m proud of being a vegetarian but it did smell delicious who’s the cheap taster Bruna Bruna Bruna came and tried the food you could just tell by her face expression that it was fabulous amazing thank [Music] you the biggest thing I’ve learned from Gordon is to get back in the kitchen be confident and taking the Reigns of the whole entire operation of the restaurant I’m very thankful daring keep up the good work thank you I want to give you a token here you’re giv me a present our single Vineyard Peno oh wonderful The Experience overall was priceless and I do it again in a heartbeat thank you for everything yes well done great Take Care thank you [Music] bye wow it’s like night and day in there and Lisa’s gone from an immature kid to a very Savvy businesswoman and if she can turn her business around and increase sales by 20% in the midst of a recession then trust me sky’s the limit for Leos beautiful boa ratan Florida to most people a wealthy Beach toown just 1 hour north of Miami but when I think of Boker I only think of one thing CeCe here’s your F tell everybody to [ __ ] go home I’m shutting the place down she was a real piece of work and in between her temper tantrums okay forget it let’s go to another [ __ ] table and her crying fits there’s like nobody [ __ ] come in here and five tables we have and everything’s [ __ ] up she was driving her restaurant and a venzo straight into bankruptcy I’m a failure I’m afraid we’re going to lose our house I have like a weight on my shoulders that you know weighs ,000 Cece’s dad Angelo he lent his daughter 300,000 bucks to get her started now he’s working for her I stay up at night just thinking how am I going to give him his money Michael yes and her husband Michael the head server he was too scared to say a word to her here’s your salmon deino salad that is until I arrived and tasted her bloody cooking that has to be Florida’s worst dish ever if you complain about this I’m really going to [ __ ] kick his ass this one looks like a dog’s dinner so he is a bigger [ __ ] than I thought just taste that for me would you that’s the Snapper Anna soy should be baked a little longer it’s [ __ ] disgusting yes [ __ ] him [ __ ] him Chef Ry surprised nobody break his legs here after my disgusting lunch I headed into the kitchen to confront CC you didn’t taste the Snapper am I going to eat something off of your plate where’s Michael what difference does it make with [ __ ] Michael is he’s got nothing to do with it he tasted it and what did he say he said it was mush are you [ __ ] kidding me where is he you said the [ __ ] fish was mush no it was tender the way everybody else enjoyed yeah it was tender Michael are you honestly trying to tell me that you’re now saying that was perfectly cooked what a joke a bunch of yes men telling Madam exactly what she wants to hear come on so you want me to be your [ __ ] pu because you’re pissing me the [ __ ] off so shut the [ __ ] up and talk properly oh you’re going to get your [ __ ] ass kick there you go I’m not too sure which is worse the food or the attitude oh can I hit him now can you say unstable a lot of people said you were a jerk I think I believe it that night I thought I was coming to observe dinner service instead I got a front row seat to witness a complete emotional breakdown can I get some [ __ ] servers back here the has no flavor at all they just say it’s no flavor but they’re willing to let you try to put some flavor in it like garlic I I just don’t want to put nothing in it CeCe was the Queen the queen of black and Frozen Cuisine it was no surprise food was coming back time and time again I need this uh reduce down a little more and add Michael you know what I’m ready to tell everybody just to leave just don’t even want to hear it right now we can’t just F like a precious princess yeah I I look like a [ __ ] princess right sorry I thought this was your restaurant I think Princess Diana didn’t hang out in the [ __ ] kitchen she’s from your neck of the woods isn’t she wow I’m done what do you mean you’re done everything’s [ __ ] coming back what are I stand here [ __ ] keep cooking for nothing I’ve had Che quit on me before but not when they’ve owned the damn restaurant are you going to be all right or you going to P out I can’t get you my bre Michael and I got behind the line to finish off service afterwards I decided it was time for Cece and I to have a serious heart tohe [Music] heart it’s not a joke for me I care if I care would [ __ ] be here so stop saying I don’t care just stop please please I haven’t said that yes you did it’s not a sign of weakness to admit your failings I’ve closed three restaurants but I also have a number of successful ones 1,650 members I are and it’s it’s I yeah a jerk you told me earlier well you can’t be a jerk stop acting like a pendulant teenager you ask me here and I’m here to help so let me in okay the food sucks there you happy finally a breakthrough thanks God new day tomorrow okay we start to rebuild I’m sorry I caught your names let’s go now that CC was finally accepting responsibility my team and I swept in and completely transformed Anna venzo welcome to the new Anna venzo look at the space created oh my God great and beautiful G of those dark sedated colors we’ve got lightness it’s contemporary and it’s Timeless you happy Angelo are you happy see my daughter happy so am happy good and what do you think beautiful yeah God bless you next the food cce’s old menu had 181 dishes on it 181 then I got rid of all the Frozen crap and turned anifan chenzo into a quality Family Restaurant okay let’s start from the top baby fried mozzarella bowls with marinina sauce parmesan breaded pork jar baked clams they’re not Frozen They’re baked so Beau wow relaunch night I was hoping CeCe would keep her standards high and her temper low if something’s ready don’t wait just send it out does that look good to you it doesn’t matter that shop looks burned from here it’s done like that just send it out just send it out service it’s [ __ ] guys I’m going to flip my lid and none of you have seen me go [ __ ] crazy yet you know what I don’t [ __ ] give a [ __ ] if CCE had sent that burnt pork chop out our far I was concerned she was history and the restaurant was going to go under I was really hoping she was going to do the right thing I know it’s hard you do not have to send it out make another one now thank you and just like that CeCe was on her way taking control and turning relaunch night into a huge huge success okay for CH start this table eggplant Parmesan B marcala spaghetti bowling is no more fuckups we don’t have time thank you that’s what I need to hear we’re going to handle it that look that’s establishing a standard CC that’s establish not there but there yes yes Jeff you’ve got everything you need cc to make this place work go for it yeah stay with it can I hug you of course you can come here you well [Music] done back in b Florida to visit anav chenzo when you think anav chenzo you think CeCe my goodness me what a girl full of tantrums and tears we made a lot of changes and I can’t wait to see how they’re doing more importantly what kind of mood is CeCe in next you won’t believe what Cece’s done since Chef Ramsey left what happens don’t miss one of the most shocking revisits ever I’m sorry to hear that then we’re going back to vistro where an angry owner cared little for his customers he wants to Mee R go [ __ ] himself and was in a constant battle with Chef Ramsey you don’t like it we [ __ ] but no good I’m lousy whatever now a year later we’ll find out if liistro is a big hit or a big mess anav venzo an Italian restaurant in boar Raton Florida was run by one of the most volatile chefs Gordon has ever met can I get some [ __ ] service back here CeCe was either losing her temp well we can’t just TI like a precious princess yeah I I look like a [ __ ] princess right or her composure it took a lot of tears but Chef Ramsey gave CeCe the tools to succeed but now one year later Anna venzo gone Chef Ramsey returns to find out that Anna venzo has gone out of business damn looking for some answers Chef Ramsey turns to the one person who would give him the honest truth former server Ashton could see let to see you too now what happened first off did she slip back to her old ways yeah oh no like right when you left no she’s like well the prices are way too cheap so she made the prices more but then she also lowered the portion size oh my God so it’s like she’s doubling price and making everything half the size with that’s stupid determined to get Cece’s side of the story Chef Ramsey paid a visit to her home [Music] beautiful place okay than oh my goodness me look at you hello holy crap what happened uh I lost a half the secret to weight loss is stress I mean that’s like the quickest the quickest remedy cannot believe and venzo yeah it’s gone yeah we said goodbye what happened I solded I’m finding that hard to understand why why when it meant so much to you at the time it’s just too much of my personal things got in the way and it was just more important my kids are the most important thing once you have your children your life changes completely Anna Venza was my first baby I had to make a choice I couldn’t do both my family’s always come first was it ring busy yeah and we were doing good but the opportunity came up and I want to be with my kids and how’s Angela how’s Dad he’s good [ __ ] him [ __ ] him Chef Ry surprised nobody break his legs here and what about his feelings of saying goodby to the rest he has the same mixed feelings like oh jeez am I ever going to make a pizza again or did you pay the money back whatever I’m getting from the sale is going to him good and um Michael how is he we’ve uh separated damn I’m sorry and what happened because you two seem to be getting on just fine I don’t know everyday life pressure of the business and jeez two kids and just a lot how’d you feel now I feel good mhm you feel good I feel good yeah you look very calm I am relaxed I am think [ __ ] coming back what I you stand here [ __ ] keep cooking for nothing I was I was under a lot of stress okay so you’re at home with the children on a daily basis do you have a job you know you can give me a job I can work in one of your kitchens I can give you a job I’d be great to work for you well you can’t just F to like a precious princess yeah I I look like a [ __ ] princess right yeah but I’m not [ __ ] that crazy I was like oh my God okay I no wait I’m a different woman now I’m going to stay calm go back 12 months the worst moments I think the worst worst was when you told me that I didn’t care I care if I didn’t care I would [ __ ] be here so stop saying I don’t care just stop please I’m happy you’ve made that decision to commit to the family and listen you know more than anyone what’s right for you and you follow your instincts I was just sad in the fact that I returned and then venzo wasn’t run by CC but I’m happy to see you’re in a good State thank you I think Gordon and I are very similar in the sense that on the outside it’s tough shell and then on the inside it’s you know soft take care of yourself you do the same yeah he’s not that bad of a guy not that bad look at that [Music] when you move to Lighthouse Point Florida you know you’ve made it minutes from Boa ratan this little town is filled with mansions and millionaires but the locals who dared step into listro were treated like crap he wants to me time go [ __ ] himself yeah Andy the owner was so bloody arrogant his motto was the customers always wrong steak is Grizzly get the [ __ ] out of here that’s beautiful beef teline they’re a local I don’t give a [ __ ] Andy was an angry man and no one knew it better than his staff hey what’s that [ __ ] over there get off the shelf his poor wife Ellen ran the front of house be happy don’t be aastro it’s fun it’s upy it was bleeding money and I was determined to find out why as usual I started with the food okay oh here’s the riette do py thank you one bite nearly sent me straight to the dentist chair one little bite I mean I just Chi my tooth didn’t like Duck carage Christ show him the bone as well Jesus I just bust my tooth here man he found the bones on D doesn’t go away I give Andy another shot with his famous lamb Curry roll sounds very French right just very rubbery something was very wrong you hear it Andy had studied in top missioning restaurants just like me but I promise you I’ve never ever cook crap like that the briet I don’t know if anyone give you feedback but it was on the verge of breaking my tooth I’m the chef you don’t like it that’s fine it’s your opinion [ __ ] we’re no good I’m lousy whatever Fu me do you have issues as if bad food and a defensive owner weren’t bad enough that night I discovered another problem the service slow is Alex the only one who takes orders in there yes one person takes the orders and slows down things for Andy amazing Andy wouldn’t allow any other waiter to take orders not only that so do you actually cook as well or not I can but Andy does not let me cook we wouldn’t let his suf do anything but stand around this is definitely his little kingdom here isn’t it he’s little onean band hey hey hey we don’t have time for talking I don’t care if it’s him or the queen Jesus when food finally arrived let it was quickly sent back to the kitchen Andy she wanted well but not charg yeah has to meet him well that’s meet him well she wants it more whatever I’d stop right there I you and go away treat your wife like a [ __ ] dog don’t bring my wife into it that’s I’m going to do it do you know why don’t bring my [ __ ] wife into it don’t you [ __ ] go there don’t point that [ __ ] [ __ ] life I’ll just calm down [ __ ] man you’ve never ever ever understood the value of your customers let alone your staff because you don’t give a [ __ ] about them I’m a loser everybody oh I’m the worst God obviously Andy was far too proud and stubborn to hear the truth from me so I had a little trick up my sleeve the next morning I invited him and Ellen out for a little boat ride how cool is this terrific got a little surprise for you sandwich would be nice sandwich [ __ ] you now stop thinking about your tummy in this room are your previous customers and they’ve got some very important information to tell you it just in general did not live up to our expectations you know you walk through the door it’s kind of dark gloomy there’s no one in there at all you know it’s very uncomfortable honestly de are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax they don’t want to see naked dancers on the table come on Andy these are customers at that night’s dinner service Andy was up to his old tricks I need all the Entre now Alan don’t make matters worse it’s bad enough having him on my ass I’m just saying six has been there forever to prove a point I went to the restaurant next door and ordered dinner would you mind if I order to go no not at all say tuna okay how long about 10 minutes sure enough 10 minutes later I was enjoying a great meal that is absolutely delicious while impatient customers sat inside I pulled Ellen outside for a wakeup call they are full I’m just trying to show you what’s happening on your doorstep we’re going to have to have a serious talk after the last angry customer left the moment I’ve been waiting for and he finally let his guard down you’re about to blow it completely we’re at that point you you’ve brought it to light you’ve came and you’ve told us and you’ve showed us and you’ve brought it to light encouraged my team and I spent the night completely renovating the beastro have a look at your new sign oh that’s fabulous modern ledge of all does it look nice I love it ready to go inside have a look this is great G to the booth oh thank God take a seat I also reworked Andy’s menu the gaspacho perfect for a hot Summer’s evening oysters local oysters extraordinary steam muscles I would order that perfect for relaunch night I invited a bunch of local VIPs we’re anxious to try oh I’m so anxious I’m glad you’re here you are thank you and the night got off to a great start really but soon enough Andy reverted to bad old ways come here 2 seconds please Chef what the [ __ ] is going on there this one’s more cooked than Chef I couldn’t believe it Andy was about to send out undercooked food and completely ruin his relaunch night I quickly pulled him outside and gave him a big gut check where’s the standards you’re right I ad you coming in big eye opener I was so pleased the arrogance and the defensiveness were gone and he marched back into the kitchen and saved the biggest night of his career you know what you could do would be nice if you put the spinach on for me snap is delicious they did a really good job thank you very much I finally saw the man I’ve been dying to see you C brilliantly well you’re a different Man without you it wasn’t possible we appreciate it take care of that stubborn mule yes thank you well done good [Music] job I’m back in Lighthouse Point Florida to visit liistro if you came here last year you would have been treated to slow service mediocre food and a very arrogant owner we got to it made a lot of changes I’m back to find out if all that work has paid off Chef Ramsey has dealt with a lot of stubborn owners but Andy at liistro was in a league of his own don’t you [ __ ] go there it wasn’t easy but Chef Ramsey got through to Andy and helped turn the business around now one year later is liistro still thriving or has Andy gone back to his old ways last time is at the beastro the food was awful the service was slow and the business was falling apart worse than that Andy wouldn’t change a thing more importantly he just wanted to find with me we managed to turn him and the business around I’m just hoping he stayed on that right path [Music] please look at this place how are you welcome back good to see you great to see you you look great you look fantastic thank you we’re great we’re great everything is great um in general business business has been great 10% up 5% up where are we uh maybe 20 20% up that’s great news the big question I’ve been dying to ask is he still stubn he wants to meet him R son go [ __ ] himself well certain things won’t change but he’s actually become a lot more lighthearted he was a tough nut to crack I know that where is he he’s back there in the kitchen yes there I oh please jeez here we go good luck thank you hey hey how you doing how are you see you I can see how clear this place is now the big fridge gone can you communicate a lot easier now with the wait well you can see now the big question for me have you started the delegate yes definitely you’re changing you didn’t like the customers last time round steak is Grizzly get the [ __ ] out of here that’s beautiful beef tanine they’re a local customer I don’t give a [ __ ] oh you know I think you just get used to people I think more yeah of course I think the biggest thing that I got after Gordon Ramsey being here was change is good and we did a lot of changes so we did a lot of good okay I’m hungry what’s on the menu um surprise me yeah good good good right away he looks relaxed in there oh yeah he is and almost uh almost like a changed man he is different but I mean he’s more comfortable with what he’s doing with being here at leish show so has he become less of a snob and more of a local yes he has I believe that Gordon helped Andy out of the mindset that he’s working in a three star Michelin restaurant in Paris or London thank you amazing thank you I uh I’ve heard you turn into a bit of a uh a sort of light-hearted uh talented serious comedian stroke Chef now H please take a seat even though I felt confident that Gordon would love the food there must have been a little tension for Andy based upon what happened the last time delicious really good it’s so tender it made me feel good to see the reaction on his face cuz he genely seemed to like the food so a leopard can change his spots for you the worst moment probably the boat the boat cuz that hurt you know you walk through the door it’s kind of dark gloomy there’s no one in there at all it’s is very uncomfortable honestly deep doubt are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax and I know you did that to make a strong point very valid point yeah good on that note I have a little surprise for you both stay there Excuse Me 2 seconds thank you oh my gosh that’s really good I’m so sorry of interrupting um first of all really nice to see you it means a lot for me to be back here to see Ellen and Andy standing strong and more importantly uh this week marks their 10th year in business at liistro amazing I’m sure you’ll join me in Wishing them here to another very successful decade it was more than a toast he spoke so highly of us and gave such a phenomenal speech congratulations well done congratulations thank you very much we would love Gordon Rams to be here in the next 10 years in see this restaurant bustling he’d have to make a reservation though he probably wouldn’t be able to get in lunch is on the house today amazing that was a joke thanks Gordon as always thank you very much having Gordon MSY here at liistro gave Andy and I a lot of hopes so good to see youwise I frankly don’t know what would have happened if he didn’t come last year you know I don’t know if we would have still been opened good to see you both and good luck the next decade thank you bye take care unbelievable Andy is a completely changed man and Ellen looks so happy but more importantly the food is stunning liistro is finally on his way to become a huge success who knows one day he may win a Michigan [Music] star tonight on Kitchen Nightmares Cafe tavolini is a hot Italian mess this place is pathetic you want anything else oh sick bag maybe and to make matters worse Chef Ramsey finds himself in the middle of a family War he’s here to help us don’t let me help you Keith and Lisa rivo May own the restaurant but they are certainly not running it customers aren’t going to care about your business if you don’t give a [ __ ] about it fed up with their dying business I don’t even want to come here tonight nightmare they are now the epitome of absentee owners where’s Lisa where’s Keith how much more can I do without any leadership this restaurant is completely dysfunctional it’s a joke and it’s placing a heavy burden on Lisa’s son and daughters I’m being honest that you’re never [ __ ] at your restaurant who closed your restaurant every night with Cafe tavolini serving as the family Battleground I don’t understand how I’m [ __ ] lying I can’t take it shut up there’s more than just the business that’s on the line I just want to hand him divorce papers T shf Ramsey pulled this dysfunctional restaurant together I can’t help owners that can’t help themselves or is this eery Beyond savings close that door it’s confusion in Connecticut you’re out of business tonight audition night [Music] nightmares Bridgeport Connecticut an industrial city on the Connecticut Coast only an hour north of Manhattan nestled in a quaint neighborhood called Black Rock is Cafe tavolini owners Keith and Lisa rtio bought a successful Italian restaurant on a whim having never worked in the business before Lisa and I were driving past this building and there was a for rent sign on there we didn’t know the restaurant business I’m a hairdresser by trade and Keith own liquor stores we had no clue nice to see you nice to see you how are you honey when the place opened up it was mobbed doing great numbers everybody was happy is your steak cooked all right we were the new restaurant around and we were definitely riding the wave of success now you walk in here on a Saturday night you think that it’s like a [ __ ] old western movie like the [ __ ] things are rolling by I don’t even want to come here tonight our business started to turn negative we start to turn negative with it also this place is really driving me crazy my mother and Keith do not care the two of them hate being here oh my go Michael hate to bother you do you have my car by chance I tried to oversee um the full operation of the [Applause] restaurant I don’t really know what Keith does here I really don’t don’t tell don’t tell me I clean um um he’ll act like he’s the boss he says I’m busy I’m busy I got to go I got to go but what are you so busy with you don’t do anything all day you sleep till [ __ ] 2:00 you come here you blow the patio and then you sit home all day you lay down here too I wish I had your [ __ ] life why are aren’t the resta lights on the restaurant at 5 5:30 at night what frustrates me is the lack of management period you know he’ll sit at home and steer the surveillance cameras and basically nitpic why is everybody sitting down here if you have this much money into the place why aren’t you there when the place isn’t working the numbers are just ridiculous and I I cannot pay bills with no money we’re probably in debt $350,000 this is what’s going to have to happen I don’t want to talk about it anymore our marriage is at a Brink because we fight constantly fighting and fighting and fighting is not going to get anyone anywhere we need Chef Ramsay’s help because we are at the end of our ropes if things don’t change I don’t know what is going to happen that’s what if they don’t take Gordon’s advice the marriage is going to fail and the restaurant’s going to fail [Music] Cafe tavolini Chef ramsy is aware that Cafe tavolini has its issues taste of it Lea but before he can step in the door to explore hi Gordon there is one family member who can’t wait to unload nice to meet you van Cole can I talk to you for a quick second before we go in now yeah yeah jump in oh jump in I wanted to meet up with Chef r cuz I wanted to tell him every little bit of dirt you obviously got something important to tell me first of all it’s a family business right yeah family run and it’s your mom and dad who owns it my mother and my stepfather yes Mom and stepfather um are they in there yes he is in there I just wanted to let you know that the only reason why he’s there today is cuz he found out that you were coming there so he’s not handson no he’d be in bed right now actually if you weren’t coming there you are kidding me he’s lost and he needs your help and what does Mom do she just basically doesn’t doesn’t want to be there he blames her for everything for not being successful it’s always her fault um thanks for the heads up let’s just keep this um between us take care bud take it EAS thanks [Music] man it’s freezing Hi how are you hey Mr Ramsey how are you gold please good to see you first name is uh Keith REO Keith manager owner owner yes along with my wife Lisa Lisa seeet so um husband and wife team yes um any of the members of the family working in the restaurant yes they do my son vien okay my daughter Jolie so restaurant’s open how many days a week seven days a week and you’re here well I’m here almost every day I actually don’t work during the day I’m here hello and this is this is okay you do yeah we’re waiter here okay BR how many times uh week are you here four to five four to five so you’re here 6 days a week you’re here nights only and you’re here 4 days a week 4 0 0 Lisa Keith you’re going to have to help me out here hold on a minute well you’re not here I’m here I just I’m just we’re we’re here I’m just a little bit confused first of all it’s 6 days a week now it’s no days a week no he’s here why do I got to lie to him you’re not lying but he’s here but I’m telling you the truth you just said I’m not lying so you even know say that but you’re not here he’s here to help he needs to know the truth he is here don’t you understand but he is here dur okay okay and the more I get up to speed from all of you the quicker I can look at the scenario I just want the truth and nothing but the truth that just helps me tenfold okay uh right where shall I sit where yeah yep thank you let’s eat yeah okay about throw me out of the bus I haven’t even sat down and the [ __ ] starts I told you since when did VJ get to the head head hono what happened well he’s running the whole show right now [Music] wow huge menu ready or uh yes let’s start with Grandma’s pan fried meatballs served over a house salad okay and then salmon pan roasted slowly okay and the clams oh the stuff clams no problem thank you Hi how are you how are you good to see you Rick sorry Rick nice to meet you what did you do you’re the bartender server bartender server um what’s wrong with the restaurant uh lack of management lack of management owner is not here very much what are you going to do I have to pick some liquor up um can I have a quick word with Keith again please yeah thank you where’s Keith you left go get him hurry up what surprise oh he left Keith is not here on a regular basis Bo you want to talk to Keith where is he he left I could go two or 3 days without seeing Keith he doesn’t have the concept of priorities of what needs to be done to make this restaurant work why don’t you go over there and say he had to go over on his behalf and say he had to leave to get some products for the restaurant he should have did that earlier she important um Keith left he had to go run um up to the store to get pick up our liquor order he didn’t know that you wanted to see him is he fed up with it he’s he’s fed up with everything when he comes in and he sees one wrong he get SW I’ll twist it and he jumps in the car and he leaves Thank you Lisa a meele salad a stuffed clams those are [ __ ] nothing fast as you can Michael ain’t no way he’s going to like this inste of feeling I was a server at cafet tanini I recently moved into the kitchen make sure you get cheese on there please which was uh lagging quite a bit oh Jesus meatball salad meatball salad fresh ground pepper uh no I’m thank you Grandma’s meatballs look at that wow right now that’s an insult to grandmothers that’s a mess gross how is it it’s big soggy dirty pool of juice and crap underneath there Dreadful thank you Jesus what did he say about meall he said that it was it was Dreadful that it was swimming in sauce that was hairy what’s happening oh did you like he said that that meatball was [ __ ] horrible crumbled St CL are horrible want to put them in the oven or microwave all right put in microwave you’ll take a responsibility for that if he says it all right I don’t want to know nothing about that stop C these makeway yeah you got any stock [Music] hair stff stuffed clams thank you the size looks like some dog sha in my shell where’s the clap oh no but where’s the CL abely it’s got to be mixed in there no it’s mushed but where are the clamps I don’t see it either taste that please that was like a little scared to eat off his plate cuz I thought he was going to stab me with the fork if like I told him it was good I just taste breadcrumbs is do that mean microwave I mean it tastes like a stuffing that you’d stick in the ass end of a turkey I’ll take it out of your way oh my God he said that there’s no clams in this he said that this tastes like a stuffing out of a turkey stuffed clams are garbage anyway Keith he hates our food he said that the stuffing in the stuffed clams tastes like it should be from like the ass of a turkey or something don’t you dare blame me for anything like that okay I have that salmon coming right now Taste of e no certainly not in the kitchens maybe a taste of Italian sewers okay here we go um I always get nervous when the chef start decorating the place with parsley oops undercooked salmon that’s stone cold in the middle PE mush van so we’ll do this taste the the rice for me so you got in sepid gloop when was that made I think he made that yesterday oh [ __ ] yesterday yeah how much is that 21 $21 so that’s a taste of Italian leftovers for $21 oh Jesus want anything else uh sick bag maybe thank you holy [Music] [ __ ] did you go get the liquor no we’re about to get raped right now he said he he hates every single thing on the menu he hates everything that he ate he said everything is totally totally disgusting talk to him later um why do you need to talk to me later don’t let me elbow you um can you ly you don’t know you’re here 4:30 you don’t know what I do wash yourself bro just do that just keep that in mind you’re basically just making yourself look like a bigger jackass when you lie about things so why don’t you just come clean he’s obviously here to help you so let Gordon help you you have no clue what I do except when I get here you’re right you’re right before you found out he was coming here who closed your restaurant every night ma stop don’t say shush stop stop s what what’s going on about that he he’s here to help us Jesus somebody call the police what why am I lying I don’t understand how I’m lying I’m being honest that you’re never [ __ ] at your restaurant your son not mine ignore them right now because you’re embarrassing me [ __ ] Keith I’m leaving not going to happen yes I am I’m leaving right now shut up jur Chef Ramsay’s dismal first meal at cath tavolini looks like some dog shot in my sh the tension between owner Keith and stepson van before you found out he was coming here who closed your restaurant every night stop it has erupted into a battle Keith I’m leaving not going to happen and wife and mother Lisa is caught in the crossfire I’m leaving right now shut up what going on about that I’m going to walk out and I’m going to leave no you’re not leaving don’t say another word then you don’t say another word then what’s going on he gets mad because I’m trying to tell him the truth and he’s making me try to look like an idiot in front of you you can’t handle the truth DJ that’s the problem and you know that okay yes sir what’s going on oh no I just L confrontation why are you lying he’s here to help us he’s not here because the owner’s run everything perfectly and this is why he’s here and this is what needs to change and I can’t take it hey it’s a lot of don’t get upset what’s the matter I just it’s just it’s just the same stuff that just can’t go on this business has affected my marriage totally has affected my family I’m totally like beside myself you okay I’m sorry about that don’t apologize to me no I already apologize that’s your lady and I thought up until now the food was the biggest problem let me tell you the menu was a [ __ ] disgrace hideous but I I got definitely apologize for that okay I need uh I need a break I’ll be back later [ __ ] surprised he’s even going to stay here and even deal with us because to we’re all crazy with a restaurant and a marriage clearly on the line please let’s have a quick catch up just me and you yeah just you and are yeah Chef Ramsey knows he needs to dive in quickly and gather as much information about the financials of Cafe tavolini help me to get up to speed with Where We Are business the money is not coming in I mean the numbers are disgusting we had a night a couple weeks ago it was $40 in the till $40 wow our house was forclosed time because of the business yep so we’ve just been declining and just failing we can’t even take a salary we could Keith walks around seriously that’s why he’s so stressed out he doesn’t even have a dollar in his pocket and as soon as he gets here he’ll see one thing that’s aggravates him and then that’s when it starts and this is because the cash was dried up yep how’d you get through the day I mean Christ am my I know I’m so depressed some days I just want to hand him divorce papers because I can’t take it if the restaurant closes I can’t see our marriage continuing you know it’s just it just makes it so difficult I mean I hope you can help us but I is it is it too overwhelming let me have a look I need to see everything in action tonight okay okay [Music] after a day filled with arguments shut up tears and accusations that you’re never [ __ ] at your restaurant chff Ramsey is back to observe a dinner service when the kitchen is small there a box you cook 70 odd items on the menu from this yeah you get stuck in the corner no I’m serious I know I it’s it’s ridiculous Hi how are you news of Chef Ramsay’s appearance in Connecticut results in a full restaurant right this way okay guys and while customers look to satisfy their appetite Lobster R sure they aren’t the only ones can you order me a dinner no I can’t do that right now I need a minute okay when you get a minute can you order me a um no don’t talk to me right now that’s not the way it works I’m putting my orders in making sure the customer’s happy now she wants to eat I I can’t I can’t eat now who who wants to Lisa wants me her dinner Lisa just doesn’t get it well owner Lisa has to wait to place her order I am starving customers in the dining room there you go oh my goodness are quickly receiving their food anast maybe a little too quickly and Chef Ramsey wants to know why did you just did you did you just pull that out of the fridge yes chef what is that it’s chicken and why you cook them in advance CU a space space for time just touch that hard as a r it’s [ __ ] how many pors you got in there cooked ahead show me the tray PJ please that’s Drive in the Nevada desert these look like they were cooked [Music] yesterday I mean are they [ __ ] solid huh I mean I mean I wouldn’t hang out on a Christmas tree that chicken it’s already cooked it’s going to get cooked again who the [ __ ] would want to eat this and he’s absolutely right Lisa Keith so I’m trying to get up to speed with the chef just feel that there solid chicken that’s like for the chicken parm they don’t make it to order2 why not we’ve always done it that way we really didn’t know it’s a problem that’s just a mess insane this sucks despite a fast start how’s your meal we haven’t had any yet we’re waiting and it’s very long the disorganized kitchen is now delivering food at a snail’s pace I’m waiting on a cheese ravioli it’s getting hot just we give it a second bro come on dude be right there bro I’m waiting on 13 and 11 I’ve never seen such a dysfunctional Kitchen in all my [ __ ] life Chris squashed down the corner the chicken rehea all these plates have got chips on them what’s all those tickers on the floor it’s just Madness my absolute Madness where’s Lisa where’s Kei you like [ __ ] serious people haven’t got their meals in over 45 minutes the kitchen is just a whole mess and my mother and Keith were nowhere to be found is Mommy and Keith somewhere they sit in the car for no reason Keith and my mother are sitting out in the driveway on a crazy crazy night I’m starving we can’t handle this we need help well you know what maybe they should come and worry about the problems that are really happening right now yeah like how um the kitchen’s a disaster thck and Palms pick it up my mother order this or she she’s going to sit in the car and eat it is this normal when we get busy I’m embarrassed now why was this ordered under your name oh it’s mine you’re going to eat it out here what am I going EA it with my my fingers here that’s what they that’s what you want you’re eat it out here give me for believe it Stu pork chop Prim Vera white with Penny while the two owners died in the car where’s my bus girl I got a far Valle here’s your chicken and saage I have 21 and 22 Michael does his best to Rally the staff and complete dinner service spaghetti and me B almost done let’s get out of here [Music] boys okay I’m going to get straight to the point you two you’ve been abusing your Restaurant Van gets angry Michael gets frustrated Ricky gets upset the owners I didn’t see you get upset I saw you walk outside with a coat and you were sat in the car it’s a joke Kei help me I uh my passion is a little uh uh you know down if you got behind this bar and you got on the floor and you did something to show you care people see that customers aren’t going to care about your business if you don’t give a [ __ ] about it and the two of you said it on a million occasions walking the place I don’t even give a [ __ ] about this place anymore I hope it [ __ ] Burns well you know what that’s what it’s doing burning right to the [ __ ] ground while Lisa’s daughter Jolie eloquently sums up a miserable evening customers aren’t going to care about your business if you don’t give a [ __ ] about it and a frustrating performance by her parents why was this ordered under your name oh it’s mine you’re going to eat it out here Chef Ramsey realizes he has to do something drastic so the following day oh my God look at the restaurant he gives Keith and Lisa a dose of shock therapy what what is that out of business closed plastered against the whole side of the building and uh I just can’t believe it what does this mean we can’t even get in what’s going on well I wish I could say good morning cuz it’s not a good morning don’t bother crossing the line you’re shut down you’re out of business Keith it’s [ __ ] up I mean I I just this is not what I wanted it’s too much money invested in this place this is not good I wrote you a letter last night can you read it dear Gordon I want you to know that you have touched home with your perception of Keith and I we are guilty of negligent and irresponsibility on our part Keith and I have let our staff and customers down due to a lack of our participation at the restaurant Keith and I were oblivious to so much before you spoke to us tonight we were in denial we’re in denial of all of our faults our plea to you is not to give up hope on us Keith and I are willing to make drastic changes in our lives to save our restaurant unfortunately we need the guidance and and to be able to turn this place around for the best you have our full commitment from Keith and I that we will work as hard as we can to make the changes I want to thank you from the bottom of my heart for coming to Cafe tavolini and opening up our eyes this is exactly what I need you to hear I’m not giving up this is a wakeup call you’re not close today but this will be the result if we don’t start now and I mean now today we start the comeback and I need both of you to be committed okay I hear you I hear you Lou and clear let’s get [Music] inside owners Keith and Lisa have convinced Chef Ramsey that they are now committed to the restaurant but Chef Ramsey is not the only one that needs convincing Keith and Lisa address your team I just wanted to apologize to the staff for our negligence giving up on something which I know is everybody’s livelihood here I love you guys for being here you’ve been with us since day one and if you really didn’t care about us you would never be here and I really appreciate it and I do want to get it to a better point if it wasn’t for for you guys I don’t know what I would do you guys really are a great staff and you really have stuck by us it’s our fault because we just just gave up because we just couldn’t handle the pressure I realized that I need to be more um Hands-On it’s going to be a personal goal of mine to you know work at it I think Keith and my mom are definitely uh sincere about what’s going on I think it’s definitely an eye opener for them everything here in the last 5 years has been negative so it was definitely a breath of fresh [Music] air for tonight’s dinner service Chef Ramsey institutes some major changes we have to stand out from the competition so we need to do something that no one else is doing a family style menu that features a tuskin bean soup porchetta with roasted vegetables and olive oil cake a menu family style has to show convenience for the kitchen and the customers will help themselves service becomes a lot more efficient and the kitchen gets out the weeds it is a very small kitchen Family Style Dining should help that kitchen run more smoothly and for the first time the two owners are Hands-On and working tonight owners Keith and Lisa will have active roles in their restaurant Lisa you’re going to roll your sleeves up tonight you’re serving there you go but I haven’t been a server before you’re going to be a server tonight Keith I want you physically on the floor what are you good at doing I could make up a cocktail and I could promote it good I like that I never surf before and it to be a little bit scary I didn’t see that coming at all okay let’s go we’re open in 8 minutes yeah let’s go coming up table 21 please it’s a dinner service from Hell where’s our get a [ __ ] grip deth and Lisa may be finally doing some work would you like another beer but that doesn’t mean this restaurant is truly united five meal can talini rebound and recover Keith get behind the line and get them together or is it simply a lost cause close that door there’s definitely a new energy in the restaurant tonight when I order it in the computer am I hitting to that means a party to go there I’ll show you real quick and both owners are optimistic what are you going to do uh pomagranate bellinis yeah it sounds amazing and so is Chef Ramsey a pomegranate balini I don’t know what’s in store for tonight but I know that I’m definitely going to hit up the [ __ ] Church down the road and pray before I go on the floor tonight we’re offering a family style tonight so you guys make a decision and I’ll be back in a few style pomegranate Bellini would be our special dinner drink we should get around of those Keith has wanted an active role I just don’t think he actually knew that he was able to do that this is your creation this is delicious oh good thank you eight in the flash I want what M okay good Lisa service yeah that looks good would you like another beer okay okay so proud you doing such a nice job Lisa being a server it actually felt good it smell delicious would you like some fresh um pepper yeah your firsthand comments about the food it was exciting but it’s so nice to see you being involved it brings you closer not just to the customers but to your team with the owners and staff hard at work man table 12 here we go the service is off to a good start love this and the diners love the family style specials these are awesome but the customers who order from the regular menu it’s taken for are having a completely different experience where’s our did you go family style or did you go off the menu we have family style family style it seems to be coming out a little faster everybody okay your tables are good everybody’s not all right I’m staring about at this point Michael I’m waiting at 32 can I get table 21 please they’ve been waiting for an hour and a half I’m waiting I’m waiting right now I’m waiting on a flight out of here let’s complete a [ __ ] table see we get our [ __ ] together look at all those tickets God almighty this is crazy everybody come here come here come here you guys have to seriously get a [ __ ] grip and Lisa K yeah you can’t run a restaurant with a 70 item menu from this [Music] kitchen this is insane if I was the owner I would want to look after every single person that haven’t gotten their meal say hey can I get you guys a dessert can I get you guys a drink I’m sorry my mother was just walking around aimlessly and Keith wasn’t doing anything they just really showed no ownership skills tonight Keith slopping like that look look look look I mean yeah honestly what’s the matter with it [ __ ] hell sorry guys I know it’s hectic but I’m just going to be right back in Nightmare I didn’t know what to do I was just too embarrassed to even go up to any tables to apologize they just kind of zoned out and couldn’t do [Music] anything where’s Keith he’s not out at the liquor store for a hot dog where is he well Keith and least failed to tackle tonight’s problems Ricky needs a new PL before I need it now a leader has emerged in the kitchen you got it Michael steps up and does his best to push orders out spaghetti meatballs Chris thank you spaghetti meatballs take it after that what’s next come on need a stuffed pork chop a chicken Palm Mediterraneo and a meatball platter from poretta meatball broccoli R and as a result the remaining allart orders start hitting the tables this is your final table here that isini metat Toronto thanks for coming come back and see [Music] us okay first let me start with the Positive the family style menu came out quicker and it satisfied to customers considering the size of the kitchen it’s clearly the direction this restaurant needs to start moving towards but we have a long way to go Lisa Keith JY describe Keith’s performance tonight I thought in the beginning Keith had a lot of uh good energy I do have to say when [ __ ] hits the fan you kind of disappeared Keith please that stuff that should not happen oh God Keith you’ve got to understand it’s your business never ever feel agitated nervous about working inside your business it’s going to be a big change tomorrow we’re going to relaunch this restaurant but Lisa and Keith relaunch yourselves and if you’re not going to do that then [ __ ] close that door it may have been a rough dinner service look all those tickets God almighty this is crazy but the new commitment of Lisa and Keith how you doing such a nice job Lisa was just enough to convince Chef Ramsey to go ahead with his plan of giving t a much needed makeover good morning morning how’s everybody feeling nervous nervous look at this my hand is shaking okay today we relaunch your restaurant on the count of three 1 are you crying Le I’m already crying two and three woohoo ni it’s really gorgeous oh my God welcome to New tapine oh my Lord modern elegant peaceful it really is emotional Gordon’s brought some energy back to a place that was really really lacking we’ve warmed up the dining rooms with a nice fresh champagne wonderful color it’s really gorgeous a textured art wall stunning look at your tables new plates without any chips in there they’re beautiful beautiful huh oh come on V what do you think it’s a new restaurant it’s gorgeous just a complete makeover as it’s a home run aming thank you is that lovely amazing yes okay there’s more I want you to come through to the kitchen now come in right look at the space Oh my God this kitchen looks huge wow come in there’s more space down here as well come in Michael come in come come in come in come in a proper kitchen that’s been decluttered oh my God I didn’t think we could do this in here Michael how’s it feel it feels amazing Chef yeah it really does I’m look forward to working in there it’s going to be a breath of fresh air okay come outside one more thing there you go oh my God cavalini Family Style Dining oh my God a complete new identity very very happy it was so refreshing so new and so different so excited that you just really want to just get to work and show it off to everybody that’s your family up there Family Style Dining yes that’s exactly right come in welcome talini’s new exciting menu Entre herb roasted chicken roasted with lemon thyme and garlic frenzo equivalent to a sort of striped sea bass beautifully pan roasted served with fennel and lemon you’re real classic Italian a stunning uko V demig glass and gremolata so delicious everything is available family style and alak cart I want to sit down and have dinner here get some forks and start tasting add sauces oh my good I love it oh my God this is going to be such a Talk of the Town people are definitely going to want to come here and eat because the food is just amazing [Music] with Cafe talini ready for relaunch hi welcome your server will explain the new menu to you and Chef Ramsay’s new menu in place an individual portion or a family portion so you can you can get a couple of different things it’s really cool it’s time for Keith and Lisa to show that they are capable of leading and managing their restaurant hi folks welcome to how are you I’ll be popping around tonight making sure everything’s fine thank you for coming in tonight I need to give ey all to try to make this restaurant a success but I’m just nervous as [ __ ] brino is uh it’s the roasted fun um I don’t know what that is look at that what you Branzino yeah the Branzino is what it’s pork fish that’s the fish yeah actually it’s a uh similar to it’s a fish dish tail on head off and a little similar to a um uh it’s a white fish yes very good yes Michael we got a tuskin soup cauliflower mushroom palenta excellent these first eight nine tables are crucial yes yes talk together yes it’s a half hour into dinner service Table Six in the window and the kitchen led by Michael is humming for this table right now I just need a crostini and a calamari nice nice nice lovely enjoy good and it appears as though everyone is loving the new talini experience it’s really really exciting I’m glad you’re excited my heart is not stopped okay good really really let’s keep it that way half an hour in the service keep it going yes everything’s going really really well it reminded me of 5 years ago when we first opened and we had this Vibe and I always wanted to be here when it was busy he what’s the overall consensus are they happy are they enjoying it so far so good that’s very tasty it’s now an hour into service and talini’s new appetizers are a hit that but back in the kitchen I got two tusin beans coming for you as well with the two muscles Danny what two muscles the smooth running machine has now hit a major speed bump you’re plating two muscles right now and the dinner service is about to crumble Michael was this my calari right is that right is this Lisa’s table Dan no this is Van’s table coming I don’t know see this is I’m getting a little loost Dan you got to tell me what you give me what table number Mike you got tickets over there too talk to me Michael what’s coming next I’m a little [ __ ] up with the tickets for some reason there’s another disaster in the kitchen it’s a big Club [ __ ] here now nobody knows what’s going on anymore there so much [ __ ] is it not even funny mushrooms please where’s my mushroom palenta mushroom palenta is coming right now we been waiting how long an hour and a half gu taking Danny how long for the penta for the palenta we’re using this right here I know how to [ __ ] cook it but how long so just hold on one second come on that’s the kitchen is just a whole mess Michael what Michael what five’s Meal have they gotten anything yet no it’s like the worst [ __ ] thing you could ever ask for come on man it’s 2 hours into dinner service and the confusion in the kitchen it’s so much [ __ ] is it not even funny is putting a successful relaunch in Jeopardy I’m a little [ __ ] up with the tickets for some reason where Keith and Chef Ramsey knows that there is no better time than now for these formerly passive owners to step up Keith yes sir you know this is not right I without a doubt get it together please absolutely yes I do yes I do Chef Ramsay lit a fire under my butt Keith I need you now to pull this back I realized that I needed to get my hands dirty to make this thing a success so what so what should we do now we got to persevere guys we got to persevere keep get behind the line and get them together okay what we got to do is try to work together as a team it’s going to take a minute but we have to focus here yes sir all right baby let’s do this look we’re going with Lisa’s table then we going with van with Keith and Lisa now active supporting their team guys everything is fabulous the kitchen somehow manages to recover table 10 is what I’m picking up halar going to roast the chicken right that’s it here Michael thanks pal and pushes out the remainder of the dishes this is table 15 for Lisa very good to very content customers wow that is absolutely amazing that’s it that’s done that’s gone perfect bro we’re beautiful guys I’m really really proud of you you guys are a really amazing team thank you boss if we can have talini be successful like tonight I think everything will will work itself out and our marriage will have a chance to be successful too thank you have a great night everything was wonderful I appreciate that that makes makes my night thank [Music] you okay tonight we were teetering on disaster but it’s not how you start it’s how you finish finish your service Lisa and Keith you did a bloody good job well done you all did a good job thank you sh I think we have a lot of work still ahead of us um I think tonight was just a stepping stone absolutely right Lisa Keith you’ve been given a second chance this restaurant needs you not just the dining room but the kitchen yes absolutely Keith loud and clear chef C I think that Gordon’s motivation brought some positive energy back to a place that was really really lacking anything positive Lisa I can’t do anymore I come back and that front door is boarded up I’m going to be so upset it won’t be look after your family mhm keep it going take care it is a little scary that Gordon is leaving you know we have a long way ahead of us now and we have to really you know know just get to work don’t you stop okay thank you for helping my family yeah keep it going we have such a foundation to work from but with our family problems with the restaurant issues allinone it needs to start from the bottom up and I think we need to start from a clean slate to uh you know be [Music] successful unbelievable I’m actually shocked that this has ended on a positive note and who would have thought that our family being ripped apart has been saved by Family Style Dining that’s exactly what happened here at talini finally a tast of Isley [Music] GR in the weeks that followed yo you find it a little funny that they’re outside arguing right now Keith and Lisa struggled with their new rules As Leaders it’s too much for me and didn’t commit to the restaurant the way Chef Ramsey had hoped I need to have a buff of my C in addition a rocky marriage that was moving in the right direction is now over what is going on here you do me a favor I advise you to zip it up Keith and Lisa have separated jerk and the future of talini is uncertain the doors are now closed and one wonders if they will ever open again next time on Kitchen Nightmares Jeff ramsy heads to Peaceful Connecticut shut up what and finds him himself in the middle of a family War I can’t take it these absentee owners are placing a heavy burden on their children you’re never [ __ ] at your restaurant and destroying their own relationship I just want to hand him divorce papers can Chef Ramsey pulled this dysfunctional restaurant together get a [ __ ] grip or is this eery Beyond saving you’re out of business that’s next time on Kitchen [Music] Nightmares next time on Kitchen Nightmares Chef Ramsey visits a struggling Jamaican restaurant it’s an insult of Jamaica proud owner Dr yam Morris runs her restaurant with an iron fist this cannot be like this she listens to No One not even her son please be quiet and on top of that her practices are completely bizarre you’re running a hospital kitchen full of bags Chef Ramsey is in for a battle let me finish let me finish my sentence first that might be impossible to win I’m not in denial that’s next time on Kitchen Nightmares [Music]