had to be said :/
Season 3, Episode 5
Gordon urges the owners of a hotel, restaurant and ice cream parlor in Washington to look more closely at their business and relationships and get involved with the community.
Season 3, Episode 8
Gordon travels to Loudonville, Ohio, to rescue the struggling Landoll’s Mohican Castle, a custom-built, multimillion-dollar hotel set in an 1,100-acre woodland estate.
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this hotel brings more dust than money | Hotel Hell
https://www.youtube.com/channel/UCUZzyuAlhHNP3oiuMjn7RfQ/
#GordonRamsay #KitchenNightmares #HotelHell #GordonRamsayCooking
I’m in the beautiful Lakeside town of Chalan Washington to help a husband and wife repair their bad reputation they have built walls around themselves they are absolutely no part of this community they don’t know the difference between right and wrong there’s no such thing as a fresh burger what and they are so
Stubborn you don’t even know the [ __ ] story it’ll be a challenge to get through to them all you’ve done since I’ve arrived here is lied to me and I totally [ __ ] disagree with that shilan Washington surrounded by the gorgeous Cascade Mountains situated on Lake Chalan this small town is home to
The Lake View Hotel and BC McDonald’s restaurant owners Brent and athy McDonald have been in business here for over 15 years is we bought the hotel in 2000 we came into town and and a lot of the locals they really didn’t want to see us make it they figured they won’t
Be here long well I let them know that we are going nowhere you’re stuck with us the lake VII hotel is adults only we think that it’s the nicest hotel probably in the state of Washington we have a great place here BC McDonald Lake hotel but business is really slow we
Losing probably 30,000 a month easy the financial situation here at the hotel and the restaurant it is tough and this year it’s extremely tough because we had wildfires in the area and quite honestly that’s what kind of has broke the Bank the majority of the reason why there’s no consistent business here is Brent and Anne’s reputation H I’m talking I am talking customers come in and she said you hurry up you go sit down I’m trainning you sit down we’ll be with you a minute I’m the best employer in town I
Think I’m easy to work with just be quiet will you please you know I don’t know why people don’t like to be here if you want to keep money flowing through the locals need to like you and you know if you have a bad attitude towards the locals or other customers they’re not
Going to come Back get out there and do a little Dance come on I know you used to pole dance get your ass out there I definitely get very embarrassed by some of the things he says I hope you got a lot of energy tonight cuz baby this is this is Friday
Night Friday night people are coming to a nice restaurant they don’t want to hear dirty jokes and cussing and everything like that Brent does not like to be told anything you can tell him the sky is blue and he’s it’s going to upset him I think that people are lucky to
Work for us I think I got a great management Style shalan is is a beautiful town the opportunity is there um we just get overlooked because of Brent and aff’s reputation all of our money that we have made in the last 30 years has been sunk into this business and we have so much invested we cannot stop because otherwise we’re we’re Done Valy parking where’s the valet guy oh think Mr could be Okay so that’s him I did say Valley Park in right yeah it’s not my eyesight maybe he thinks he has the wrong Place Val parking is not W and Roll Baby the best breakfast lunch and dinner in town come on in morning in how are you good afternoon Chef Ramsey what a gorgeous drive that was oh thank you how are you oh was ladies first I I totally
Understand that nice to meet you um are we uh the valley parking on strike hey it is this time of year so it’s temporary ballet parking and what do I do in my car cuz you kept the sign there I I’ll park it for you how about that
Wow was the last time we dusted in here it’s a bit Dusty there what’s that there something is growing up there can you see that or is it me you I can see it wow yeah just right there we I know you’re both wearing glasses I just want
To make sure you can see it it’s not it’s not real easy to see for me how’d you get that down well usually we have we have a long pole D and where is the pole right in the back here I’ll be right back wow well now you’ve made everything
Dusty down here I’ve made it Dusty no you haven’t cleaned it yeah supposing that falls on a customer’s head what would you do I don’t I don’t think that it will actually you don’t think it will no well it’s been up there for about 6 months it
Seems to be growing actually that is disgusting yeah Brett shame on you I know it wow and what’s in here more dust over here BR look is there more you must have missed that spot too there’s a big long creepy crawly hang down there yes I see that
We’ve been closed for the last 3 weeks when it’s so slow this time of the year we go on a holiday and when you Clos do you normally clean before you close or would you come back dirty uh come back uh the way it is and wow look at that up
There we’re we’re living in a very uh Dusty environment here that’s [ __ ] yeah okay uh come on seriously this is the mountain and clean air well that’s all true yeah yes oh there you go yeah there we go thank you for that no problem I I didn’t expect to clean as I
Check in I know oh my god there you go they are gross right don’t mess it up too much it’s all going to come down well how long are you thinking of keeping it up there [ __ ] we might as well do them all while we’re at it we might as well do
Them all it’s not funny I’ve got to get this thing out here holy [ __ ] look at that God damn it AFF why didn’t you get to that and how long have you owned this place 15 15 years 15 years you the last time it was clean it was clean you’re
Just good I was You’ got you’ve got a great eye I can almost missed I’ve done lots of things on arrival but I’ve never quite cleaned [ __ ] like that from a ceiling can I give that back to you I’ll do that okay right yeah thank you um
What’s going on here on the front door you’ve got 40 flavors yes so samples yes when we’re really really busy we have a line that goes out the door I’m talking and if one person ask for a a sample they will all ask for a sample and how
Do you think all those yogurt franchises entice business they offer samples so they speculate to accumulate sorry no samples sorry no samples who comes up with these stupid rules probably be myself man you like kicking the crap out of the locals don’t you yes
So I take it we’re not going to get oh there’s another one yes there’s me thinking that’s a flavor so how long go that is closed oh my god look how dusty that is it’s not closed this is not closed no it’s not stop it is not it
Looks like it’s oh no bloody hell where’s the stick gone please oh my God this is monstrous this is like a cobweb on steroids where’s the stick gone she’s getting it so why did you close for 3 weeks I went on a holiday wow and where
Did you go Mexico wow did you enjoy Mexico yeah really we enjoyed being together she only came for a week she gives me a week by myself say say that again you go on holiday on your own I do rest for a week and your wife comes for the second my
Wife and daughter meet me for the second week would you not like to go for two weeks holiday I well I would love that if I have a chance I see right um I just want to get this down here we synthesiz of this one y
Holy crap is that a keeper that look at that this is above an ice cream paror if we turn that on it’s going to spin dust hopefully it won’t we look at that yeah that is [ __ ] hell what I I think you’re doing awesome actually I I think that we should
Possibly hire him really you know I’m glad that I’m hired to clean yeah this wow do I have to take this to my room it may be a good idea are you serious no let’s go no dust right oh [ __ ] whil I’m up here look oh come on now but look at
These ones here on the top of that we we’ll get it oh now you’ll get it well it’s obvious that you haven’t done it before let’s go you know how many rooms you have here 12 12 wow this room probably isn’t for you but we’re going
To give it to you anyway what do you mean by that it’s for people that haven’t been laid for a while quite honestly so is that again sorry people that haven’t been laid laid laid as in as in what’s that got to do with me checking into this
Room wow and this is a room for those who haven’t been laid recently you don’t talk like that to guest well this is an awesome room it offers the best view that we have of the river part of Lake Chalan wow has a stack stone fireplace awesome ceiling I think they’re 15 ft
And uh that’s an awesome Dusty ceiling see those Beams I can see yeah I see that a little bit man what is it with dust around here well as I said we’re in a Dusty area apart from the dust the rooms are gorgeous yes these are the air
Conditioning uh units where is that so you don’t have that funky thing down here that cries Motel I thought it was a TV no it’s uh air conditioning it’s both we program it for both AC or right where do I adjust the temperature uh you don’t
They’re preset it’s set at 68° wow why is it set like that I keep the remote controls because I absolutely know that they will get screwed up if I leave them up here in the room you don’t give samples you don’t let me keep the remotes and you don’t let me bring the
Temperature up or down it’s not really the get laid room is it that’s up to you wow you’re you’re setting the bar you’re you’re telling me what I can and what I can’t do weird very weird how dusty this is as well how do I open that up so you
Got all these F would you like me to open it yes please thank you wow when was the last time they were cleaned that gets cleaned about twice a year uh uh would you mind if I just make it three times this year yeah I think that sounds great
Actually okay so the air conditioning unit you control they have to breathe in this [ __ ] at night are you bullshitting me no I’m not [ __ ] you right can you uh I will take that mind I’ve got no interest in breathing you okay I’m going to unpack and I’ll be
Down in five minutes okay please wow honestly look at that it’s terrible Disgusting hello Hi man um the dust when I walked in what the hell was going on there bizarre how long have you been here a month so you’re a new kid on the Block I am yes wow do they go through a lot of stuff I think so there is some
That have been here for years but actually the ones that were here the cooks they have recently left and I mean how would you describe them as bosses um different than any I’ve ever had yeah I’ll say anyway let’s order um obviously I was going to have a glass of wine
Hoping to get something local having just driven through those amazing Vineyards but there’s nothing local here no I mean New Zealand seven young BL how weird and what would you recommend for lunch what’s the soup today the soup is a minr oh that’s good yeah uh BC’s bacon
Burger yeah okay let’s do a a pizza as well right sorry actually we don’t do the pizzas any longer I don’t know why the page is not taken out wow okay uh anything else that’s not on we are out of the pork stir fry and we do not have chili uh no
Chili let’s do a prime rib as well with that shall we um I believe we’re out of Prime oh we’re we’re out of I believe so yeah the um turkey Tabata dip is usually a good one let’s let’s do a turkey dip okay um hold on a minute breaking news
BC soon to be famous Cheri steak what the [ __ ] does that mean when someone says soon to be famous who writes this [ __ ] on the menu seem to be famous why would that be on the menu I think we should try it let’s go um I think we’re
Done okay yeah sure yeah thank you L okay do you need help ad minist any suit right correct excellent wow that doesn’t even taste homemade it’s frozen it’s frozen frozen Min suit yeah okay this is terrible we’ got the BC bacon burger wow jeez look how thin that is my
Onion ring is thicker than my Pate huh where are they from I I’ll find out that answer on the hamburgers it says on the menu certified Angus beef where do we get that are they fresh or frozen no we we always come pack it’s frozen $12.95 that’s over cooked and the the
The Pate is Bland actually tastes Frozen but please don’t it it it does come Frozen so it says fresh and it’s not anywhere near $13 for that this Brut oh the food coming out is very good this is the um turkey milk thank you and what’s this here that is the
Broth for the turkey the broth mhm if you want toer sandwich in it holy [ __ ] what is that in there just have a little sip wow so salty yes it does so bad salty and B Jesus you want to taste this actually he had me taste it oh yeah it’s really
Salty really salty yeah holy [ __ ] this here is the teriak chicken burger the nearly famous burger what the [ __ ] what is that what’s he D in tery over cheese oh nearly famous cuz it’s about to be famous to send me to the bath yeah I mean I’m not even going to go
There NOP I’ll just have a coffee thank you be BET right let’s get reviewing wow headline do not go here if you want mediocre overpriced food this is the place for you unfortunately not my dig bloody hell wow this is terrible this is terrible oh it’s awful I mean
Look at the headlines what an odd place the owner badm another local place at our table do not go here run run run far away horrible service terrible food and stupid expensive the owners are jerks who are rude and don’t support their staff they don’t welcome kids no wonder
This place is empty is that bad it is it’s very awkward you know afne says they don’t listen to this these are customers they’re all negative and FYI no samples allowed that’s right it’s a tight bastard yeah is he really stingy absolutely is he yeah and the lack of
You know children or and they do have a um teenage daughter so they have a teenage daughter but they don’t welcome kids yes he goes on Hall for a week on his own Sons himself gets nice and bronzed then she joins him for the second week but he wants a week on his
Own it’s just like talking about I had not heard that yeah what a creep yeah if I did that to my wife she would kick me in the nuts yes I’m at a loss this place is depressing I’d like to um get the owners down here let’s just have a little debrief shall
We okay thank you wow Jesus Christ they want us he does yeah let’s go it’s okay take everything serious don’t say anything not make like fun you think there is Nothing I’m at a loss the biggest kicking the balls for me is that on the menu it states homemade fresh daily changing soup of the day your soup of the day Brent is frozen can you make Minon soup yes how much it cost to make a liter uh couple bucks tell the owner
And you have the nearly famous burger I’d like to congratulate you because it’s now famous as the most disgusting bit of [ __ ] between a bun I’ve ever seen you have a slice of red onion that’s thicker than your Pate it was frozen and you’re charging $33.95 for it I don’t
Know how low we can go the list everything’s from New Zealand there’s not even a local wine on here well give it to me then I’ll give it to you most of these wineries all opened up restaurants there there are competitors so you can’t support the local Vineyard
Well I came in here to help I’m laughed at lied to and fed frozen food as an owner you twoo can’t be that gone otherwise I’m going to Go right before dinner I had a chance to catch up with Teddy the manager so I could understand his perspective of what athne and Brent are like as owners inappropriate things are commonly said his personality has a lot to do with it it’s you know really common that he’ll
Make you feel that this is the best place and you’re lucky to be here their behavior as bosses is unacceptable wow wow wow clearly in denial I appreciate the Insight yeah yeah thank you thank I’ll see you in there yes definitely and I want to observe what they’re like
During an evening at the lake view so you have a key to the room you can’t wait but let’s hope that it’s ready a couple things that we’re not offering um no Chilean sea bass no kza so no pizza no pizza no sea bass very disappointing [ __ ] H Frozen Frozen
Frozen wow not even wrapped where are the burgers I mean it just doesn’t look anything like a burger and when it’s processed like that and stamped and pressed you can just tell right frozen food wow right come with me yeah how’s the fet cheating okay not the best damn
I’m sorry um Burgers a burger cooked here locally would you expect that to be frozen or fresh the burger is not frozen it’s the patties and everything come in frozen and they’re thought out is that like most people you thought it out so it’s not frozen then it comes in
Frozen yeah you throw it out and that to your customers is not frozen Burger well stay there let me just show you Something I’m waiting for him to come back he’s going ream me on something oh boy here we go mhm so there’s your buas it’s a frozen thank you now your husband said it wasn’t no what do you mean no it’s it’s it’s frozen of course I never said that
It wasn’t it we thought it out here it comes in Frozen yeah it’s still a frozen Burger there’s no such thing as a fresh burger at least at least here in Eastern Washington we cannot get freshh there’s no fres you find me the Burger Burger come with me yeah good evening welcome
Please come in out the cold are you joining yes quick question do you love a burger yeah I love Burger Madam yes would you expect them to be made fresh here or frozen fresh fresh are you going to tell them or should I tell them fresh
All the way no should we tell them the truth I mean that’s what we want to do well we we sell uh our our Burgers come in Frozen and we thaw them out but throwing them out doesn’t make them fresh thank you appreciate it thank you thank you thanks for coming you guys
Welcome ladies hey folks how are you quick question coming out for dinner would you expect a frozen Burger to be served here tonight or a fresh one fresh fresh you going to tell them or should I tell them I’ll let you tell them oh come
On you own the place well we all of our beef that we get in Burgers it comes in Frozen our burgers and we and we thaw them out which in his mind convinces him it’s fresh oh does that make it sound any better no thank you we’re still glad
To have you thank you you you bet oh my God after Brent tried to convince me that there were no fresh burgers in town I almost cry okay you did good I’m proud of you I walked directly across the street and ordered one so that’s the lamburg
Bur nice to see you coming to a restaurant like this would you expect your Burgers to be fresh or frozen fresh Burgers come in Frozen and with arm out that’s the story thank you so that is a lamburger fresh and getting sick to death of this denial denial denial
You’ve been making up [ __ ] all [ __ ] day yes yes you have all your staff have the same thing to say passive aggressive condescending inappropriate and stubborn no absolutely not the staff the way you treat them what there you go again no no no you’re just scared about
Employing a team that’s going to tell you the truth that is [ __ ] that is not cuz you don’t like them confronting you with the truth yes you fire them no I haven’t fired anybody I heard that you fired your son oh [ __ ] you don’t even know the [ __ ]
Story he was having some issues Gordon and I told him I was aware of the alcohol problem I was aware of that right I was trying to save his life yeah my brother’s a drug addict we put him in rehab seven times unsuccessfully I don’t
Give up on him yeah but what I’m more concerned about is that nothing’s affecting you it’s like we’re doing great in generally the place runs quite well oh my God come with me just yeah you and I is this a joke for you can you
Give us 2 minutes please no is this are you [ __ ] around no I’m not [ __ ] around are you trying to pull the wall over my eyes oh hell no you know the business is dwindling you got all these rules no [ __ ] samples no [ __ ] kids this place is thriving with families we
Really don’t want to have crying kids here I just I just would like to have a uh quiet getaway for for our Honeymooners and and birthdays and anniversaries a honeymoon Venture that come down a romantic dinner and eating a frozen Burger come on this place is hemorrhaging money cuz you’re caught in
A web delusional stubborn oldfashioned and [ __ ] pompous anything else it’s just a joke for you isn’t it no I’m just next time I’m going to know to do a little dusting wow a little dusting [ __ ] me how Deluded during dinner service I decided to do some investigating in the rooms Dreadful and after what I found I gathered the hotel guests along with apne and Brent hey guys come to three please um just very quickly glasses on there we are come through if you can
Just stand over here pillow left hand side pillow number one can you see that I can’t see a GI you can’t see maybe Anne yeah explain to Brent what this is uh spot know spot you don’t know yeah spot maybe this one will be a little bit clearer blood there we go
Well that’s disgusting right apne yes Brent can’t see anything I I I uh go ahead where I see that of course okay see that one this is the worrying bit mhm these are the duvet that have been on these beds that was just washed one week ago every
Single one of them Absolute rubbish and look at this I mean these customers they’re the ones you’re taking the money from don’t you dare tell me that was wash a weo don’t week ago I have the bills you cannot be serious we are serious it was done and that’s that’s it
We’re not going to say that is not clean [ __ ] yeah it’s [ __ ] and this go on I see that but one week ago that was cleaned I’m done with this [ __ ] years just stop we did 13 of them one week ago and they’re not cleaning them properly stop just for once today [ __ ]
Lying And look at this I mean that is not clean that was just washed one week ago stop just for once today lying let stay there two seconds what the [ __ ] did you have any idea you’re sleeping in that no not at all I wish you can’t see
That I want to sleep in that Prince I I I see that I want an explanation cuz all you’ve done since I’ve arrived here is lie to me lie to me lie to your staff and I am not going to allow you to lie to the customers and I
Totally [ __ ] disagree with that too I have not said one lie to you I’m not going to go for that yes you have no [ __ ] all day it’s not true you convinced that th food is fresh food you’re robbing them of their cash your telling me this was cleaned a week ago
Let me ask you a question in front of your customers would you sleep on that no so why’ you expect them to would you sleep on that no not an apology nothing I’d like to apologize I’m I’m I’m appalled I’m disgusted I’ve had enough anything you’d like to say the
Pillars like this I apologize can I have a word with him on my own would you mind these guests are hours away from putting their heads on your pillows Blood Stained pillows Seaman stained duvet covers and sweat accumulated over years I I can see that Garden I am struggling I’m struggling
With your husband that’s in denial I’m struggling with his arrogance and I’m struggling with these blatant lies I’m not here to butt heads with a liar I’m here to help turn this business around athne you can talk to me are you worried about Brent he’s my husband yes I am it’s my
Life we have a daughter together does your daughter feel this at home yeah and he fell out with his son he fired his son yeah does that still bother him is that what it is he’s still his son of course he’s still his son still care about him it doesn’t sound like
He’s caring about him the guy was drinking he needed help and he got rid of him is that what’s bothering him is that why he’s in denial I need Brent to take his guard down something inside here is bothering him I don’t know if it’s the financial debt the pressure is it his
Son I don’t know I can’t get in I want to talk to his son how can I get a hold of him I got his number thank you athne you’re the only hope I’ve God can we work together yeah and can we get him to open up okay okay and tomorrow
Morning I want the truth and nothing but the truth Okay I really needed to break through to Brent and to see why he is so stubborn so my team and I attempted to get hold of his son to meet me at the hotel but we were unsuccessful now it’s up to me to try to get through to Brent
Let’s take a seat at the bar I’ve got to get through to you why are you so stubborn you got [ __ ] off last night I mentioned your son MH why did that hit a nerve you know we just had a a breakdown in the relationship when his when his mom
Remarried yeah uh the she remarried the same day the divorce was Final so party company with his son you weren’t even present at your daughter’s wedding I was not invited I didn’t even know she got married I was destroyed everybody wants to see their daughter mhm I’ve I’ve got three daughters that’s
Painful you know when your when your uh kids tell you I don’t know tell you what well uh I have three grandkids I haven’t even seen two of them you know what you know I am stubborn maybe I am stubborn but when you get shut off and
Then their mom died I thought wow maybe this is going to be my chance mebe they’re going to come to me but my you can’t my son just drinks too Goddamn much but but I but that but that you’re still their father you’re still their
Dad I know it you can’t go around with that that that that that anger I I I’ve been waiting for them to come to me instead instead of the others that’s never going to happen yeah not enough well that’s that’s my proudness and my stubbornness you know you have to change
Your ways and you have to start becoming a lot more generous as a owner as a father responsible for three kids and I’m not here to fix your family I’d love you too I would so [ __ ] love you too and just you calling them making an
Effort they need to see the change but you need to embrace that I agree there’s too much a stake reach out to those kids you got to bring those barriers down and you got to open up and somewhere in there there’s the friendly comforting supportive you know astute Brent we got
To get back there okay Brent and an’s bad reputation within the town comes as no surprise you got a picture there m great give me 2 minutes please okay I’ve gathered local business owners to show Brent and affley the issues they don’t realize they have good morning morning how are we good
First of all I just want to say a big thank you for coming you guys are the pillars of the community you have businesses and you are very proud of what you built here and I’ve been struggling trying to get through to Brent he’s in denial I feel like Brent
Is an Undertaker those people that are working for him there aren’t many that have very good things to say wow that’s ridiculous I had a friend that used to work here at BC’s and she had a customer that had a steak dinner and baked potato
It was all great and he wanted to take it with him so she took it in the back and set it on the counter and went to get it to go container and athne scraped it into the garbage and she said would uh my customer kind of
Wanted to take that and she watched athne grab the baked potato wipe it off and grab the steak and she made her give that to the customer no no free samples on the ice creams how hard is it to give somebody a little plastic spoon what do they give back to the town
They are absolutely no part of this community they they have built walls around themselves and you need to take care of each other in the offseason it’s locals taking care of locals you know I will say with you know this whole town came together and I don’t think I can remember them
Offering help in any way it was a crisis that everybody found a need and everybody helped yeah except them except them but that’s the spirit of Chalan I think is what we’re getting at we share tractors we share you know from Vineyard work to some of us have restaurants so
We share employees he’s oblivious how come there’s no wine from this amazing region on bad list when we first started our Winery his excuse was that the wineries have restaurants that compete with his restaurant in addition to that it would be a shame if there was
Just one good place in town to go to we want tourists to come here and have a great time everywhere they go so if if he does well we’ll all do well I really appreciate the feedback but I want you to help me get through them on another
Level now because I’m going to go and get them and we’re going to tackle this head on uh give me two minutes thank you so much you want to go it’s really really hard to take it let’s go because we try really hard it just shocked me
Wow hi hi folks these are in my mind even more important than customers because you guys should be bonded clearly you’re not why is it taking so long long sometime you need somebody to slap your face we were in a comfort zone somewhat and uh used to the way we did
Everything uh you know for a lot of years and uh it needs to be changed maybe we banked on the location too much there’s a lot of things we’ve done wrong they’re desperate to see you do well anything to say there can never be too many
Fun good places in town we always want somewhere to go and relax and enjoy ourselves I think we all want you back on our radar all of this has been a wakeup call for us this is part of the reason why we asked Chef Ramsey to come to help us
We’re listening we we heard everything that you had to say and we are going to try to do much much better we’re hearing you I don’t think that I knew how the business Community was connected that everybody is feeding off of each other we have to realize that to be part of
This connection we have to change with Brent and Anne committing to change my team moved forward getting rid of all the dust and cobwebs we furnished all the rooms with brand new bedding but the biggest change was overhauling the ice cream parlor off for go ladies welcome my
God oh holy moly wow unbelievable unbelievable this is what I call a paror you had a dreadful space here yes oh my God now it’s turned into something magical do you think there’s any chance that I could get a sample we will be throwing samples out everywhere this is way beyond our Expectation given the importance of the local wineries I brought in in similia Dave Foss how are you who repaired the bad reputations with the locals that Brent and athne had you’re going to need to nurture those relationships and he created a brand new menu featuring all Washington wine you’re no longer going
To have to say sorry I don’t have any local wines finally to accompany all this I created a small and more exciting menu that features all fresh food dig in have a little taste oh my God this is so good it’s delicious oh my gosh everything fresh better M
Fantastic what I have learned from this community is that local support is everything and this town is willing to give Brent and affley a second chance hi everybody how are you today good to see you guys would you like to see my new ice cream parlor here with all the new
Improvements I’m hoping Brent and athne make a good impression for the people of Chalan actually brought you a list of a lot of the purveyors that we work with cool oh you want a check in how are you guys the hotel is booked up this is just
Gorgeous and the guests will sleep well tonight in the brand new bedding we’ve added to all the rooms all right I’m going to try the feral salad there’s a real Buzz about the new menu and the kitchen is easily executing the dishes a kiche a chicken sandwich and I got the
Salmon okay what we’re trying to do is just focus on the local wineries with the help of similia Dave Foss the customers are pleased with a local selection of wines they’re offering at BC McDonald’s you like that it’s really good yeah I’m always making a mess that’s the
Idea I’m the official scooper the ice cream shop is a hit and Brent is even happy giving away samples if you drop it on the floor you own it Brent with everything a success I’m hoping Brent makes one important rule change with his hotel have you thought about what I
Mentioned about the children regarding children in the the hotel or are you still sticking with no children you know what I’m going to stick to the adults only adults only why well look at and you take two or three or four children up there and
I’m going to tell you they wipe out the whole damn place what the noise noise crying whatever uh gum and uh pop and God forbid samples of ice cream they will don’t have a young daughter I know I’m talking 3 4 8y old have you asked yourself the
Missing on turnover Revenue we may miss a few but I think we miss a few on the other end if they were two or three kids running down the hall but not every every kid is is is that noisy I mean just try to be open with maybe a couple
Rooms I will give it th that’s a tough one I’m disappointed Brent when alter his rules about allowing kids at the hotel but hopefully after seeing the success of the relaunch he’ll change his mind keep up the good work yes Ryan do not let him go back absolutely not okay
No well done thank you are you leaving yes I am everybody now in this town is rallying around for your success yes so embrace it watching you stand behind that counter just giv samples out and seeing the light on the kid’s face that is extraordinary that’s awesome please don’t go back stay strong
Will there’s an amazing guy underneath all those layers there is yes there is I’m just there is thank you there is you can do this okay I can do it yeah take care thank you so much byee look out okay thank you so much and he’s going to
Think about getting some kids in here okay yeah working on I’m serious Mr stubbor okay couple scoops of ice cream goes a long way ooh boy it’s really gone down hasn’t it you got any money in okay thank you take care good night okay bye-bye despite my help with the Outreach of the
Community Brent quickly reverted back to his old ways distancing himself from the locals much of the staff have left or been fired and the hotel’s reputation within the town has only gotten worse [ __ ] I don’t know I don’t know where in the hell everybody’s At I’m checking into a very unusual location a castle in the middle of Ohio run by a mother and son you know you get a little overwhelmed and you don’t know how to proceed she takes on all the responsibility have you ever told anyone how much stress is on your shoulders no
I pretty much keep it in and he doesn’t know how to help I can’t tell you business-wise if Jimmy really has any strength at this point if I can’t get through to him this hotel will be in serious Jeopardy surely you must know that this is not right no it isn’t Located along the Black Fork of the Mican river is the small town of lenville home to lol’s Mohan Castle after selling their profitable printing business owners Jim and Mar landall built the castle on a lush 1100 Acre state in the heart of rural Ohio Jim and I ran a coloring book publishing
Business we did sell it I assumed we would retire uh but Jim had other ideas my dad told himself that if he ever made any kind of money someday he would build a castle and he made money and built a castle between the castle and restaurant the official total was in
The $6 million range in uh 2008 our beautiful restaurant burned to the ground my husband he had let the insurance lapse unfortunately it was only 4 days prior it was a very really bad Day we burned down in May and Jim and I separated in June we were divorced within the year Jim retired and now it’s all on my shoulders Marta does everything here she works oh my gosh harder than anybody I think on the property she runs around
Like crazy there’s not a day that she’s not working from Sun up until sun down she could be retired she could be relaxing somewhere enjoying her grandkids but instead it’s almost like she’s a prisoner here so I think that we really need Jimmy to manage the property Jimmy’s the general manager in title
Only he’s more the cook here on the property says two uh or one tablespoon of worst Worchester or whatever you call it we don’t really honestly take him seriously but we’ve never had a reason to I guess take him seriously are we supposed to clean up now because he’s the baby born
With a silver spoon in his mouth that everybody’s always done everything for him what is honey glazed carrots I’ve actually never made those Marta does baby Jimmy and that causes Jimmy to not really have to step up and be a general Manager we keep thinking what what can we do what can we do to get more you know more customers in the restaurant what can we do to get more people at the hotel it has such potential one of my main concerns is that I do want to be able to uh make
This place successful and be able to um retire but it is a struggle you know because a lot of lot of times I don’t see a lot of light at the end of the Tunnel I’m here in Ohio I’m heading to a castle that’s right a castle but it’s actually built by a local businessman he’s no longer involved and he’s left the property to his ex-wife and his son to run here we are Castle up ahead look at that well grounds are stunning
OMG look at this place what an amazing setting really beautiful hello hello my goodness me Gordon nice to see you nice to meet you um this place is incredible when was it built they started Construction in 1996 we opened in 2002 wow how long have you
Been here I’ve been here for 10 years and all this sort of junk what happens to that stuff this is our little gift shop oh wow yeah so this is a gift shop bits of sort of knickknacks little yeah no but they seem odd what about these I
Haven’t sold any of the reading sunglasses and what’s that that is the CD we have in our rooms the CD well Celtic Mystique mhm we have music playing on our Suites when you arrive wow um I didn’t know people buy CDs anymore wow $16 is it good I’ve listened
To it for 10 years I don’t hear it anymore most of the time what a strange little knick-knack shop and what’s over here um all the beer and wine that we sell w you can see the dust on top of there everything think so dusty who’s in
Charge of cleaning I’m slacking on my job I appreciate the odd speckle of dust on the wine the wine seller but not not like this wow and look at that when is that from 1980 what you laugh but it is a little out of date right oh yeah
Definitely out of date and Dusty Dusty the actual TV was on you couldn’t see it cuz of the Dust um so it looks like it was high end to build really expensive but doesn’t look like we’ve had enough money going back into it to keep it sort
Of where how it where it needs to be how it should be right and what’s over here um one of the weddings we had on the property this place must be packed they do 30 to 50 a year who runs those Melody is our events coordinator and she’s a
Specialist in events and um she was never like trained or anything but she can you run events if you’re not been trained common sense sometimes prevails now what what’s up there land’s Mahan Castle win a Night State MH stop you me people want a free night Ser
Seriously yeah we try to do it once a month shall I do one yes Please love this love it ready so all right that’s fantastic is there a cell number on there um thank you then answer machine Chuck congratulations you you have won yourself a free night stay at lal’s Mahan Castle courtesy of me Gordon Ramsey free dinner dinner is not
Included no oh Chuck I’m so sorry I don’t want to piss on your bonfire but there’s no dinner involved but I’ll pay for dinner Chuck best wishes he’s going to be so happy when he hears that [ __ ] message he going to be flooring excellent uh amazing man it’s cluttered
And it’s dusty damn so you’ve been here 10 years what other the problems just little things here and there that need to be updated most of it’s still from when we opened originally so 13 years old now the owner is no longer involved in the business he’s left it to he
Ex-wife Marta Jim’s ex-wife mm right she runs it now with her son who’s the general manager correct right and what’s his strength um I can’t tell you business-wise management wise if Jimmy really in my opinion has any strength at this point he has the title of general
Manager but I don’t think he really fully has that role of general manager yet he went off to train at hotel school where did he come from no Jimmy has no training outside of high school ma does she no she has no training he has no training who’s more handson Marta is
Handson Marta is Here There and Everywhere and she she’s like the Busy Bee that never stops is she around um I’m sure she’s on the property let me thank you um I’m I’m going to just check around outside and I look forward to uh seeing Marta thank you you’re welcome
Hey is Marta down there wow this place go a fortune what is up here okay can you send her up Gordon would like to meet her look at that well what in the [ __ ] is that over there is that T-Rex what is that thing here look all these
Flies bloody hell look at that so you relax and take your cigarette breakes Jesus Christ look all these flies that is disgusting this is a place where people come to relax what man that’s gross seriously horrible wow hello hello you must be Mar I’m Mara you must be Gordon that’s right nice to
See it you good do uh what an incredible place oh thank you it’s different it looks like somebody spent a lot of money yeah we did and how much did you spend building this place I think it’s around 6 million wow and what’s it worth now oh probably
Two 2 million um we need help Gordon uh yeah well I I’m here to help I mean driveway Woodland stunning I mean absolutely stunning walk in there inside it’s it’s caking dust in there it’s not supposed to be oh it it is trust me okay
And then the ham of horror for me was going up there have you been up there recently uh probably about a month ago disgusting flies everywhere not a dozen couple of hundred Okay thousands let me give it to you straight it looks like staff are taking the piss going upstairs
For a break putting their cigarettes in a bottle on the back of one ready bad fire the last thing you want to again is a second one that’s true so you’re the general manager I am running it and I’m trying Jimmy started a little over a
Year ago right but he’s so tied with the restaurant so Jimmy runs the kitchen and you do everything else so that’s a lot on your plan oh I help in the kitchen too I do the ordering I do the ordering how come he doesn’t do his own ordering
Oh he would if I told him to right yeah but everything on your shoulders running this place yeah I guess I’m used to it yeah wow so um I’ve never done anything like this before so it’s the unfound territory for me okay in order for me to
See where the cracks are what this place is made of how good we are mhm I’ve found an amazing couple recently just got engaged uh and due to the circumstances with the groom he’s having to go off and do military duty in 2 weeks time oh okay so they are coming
Here and we are going to host their wedding okay when are we doing it in a couple of days okay and it’s a very important 100 guests 100 guests okay 100 guests so I need to see how this place functions and what you’ve got what the standards are like and just the
Kind of offerings okay look at it it should have way more than 30 or 40 events a year it doesn’t make sense knowing the castle is losing money by not hosting as many weddings as they should be I wanted to see how I could improve their standards and increase Revenue
Roan to meet good to see you Eric how are you so I invited a bride and groom to get married at the castle first of all let me say congratulations thank you I know you’re trying to get married quickly because you’re uh off uh on duty
And so we want to make this uh somewhat special we’re doing this once and there’s no rehearsal right right let’s jump in shall we come in please it’s my first time here ours too here we go oh dear it looks like someone’s puked on the walls with a lemon rang pie oh
Dear dear look at the ceiling what is that really scary chairs oh dear those are really stained what that bandex yeah they’re they’re not nice are they dear that’s worse oh dear oh dear hi Melody hian roxan you Eric welcome to the castle um let’s talk about the food um what do you
Normally do normally we do buffets Buffet mhm wow that’s something from the 1980s so what do we do with tasting the buffet we don’t do tastings you don’t do tastings we don’t do tastings no why not because of the kitchen staff the setup in the kitchen not really selling me on
A good wedding s you can stay relaxed for now but trust me we are going to taste some food we’re going to take a seat we’re going to do some tasting and i’ like to see a menu um don’t worry okay get this sorted you go there my
Dummy please probably got too many set here take a seat please before we do the tasting is the owner’s son here Jimmy he’s the he’s in charge can we have a quick chair y sure yeah uh colors Dreadful reception Lobby awful the don’t even match there’s white
And ivory there’s a lot going on at the on the bar too I’m not sure if that’s left over from another wedding Dreadful Jimmy yeah uh Chef he’d like to meet you okay hi you are Jimmy I’m Jimmy good to see you nice to meet you I spoke to Mom
Earlier you let mece you to uh two very special guests Roan hi there nice to meet you Roan and Eric Eric nice to meet you you as well um so do you have a chef jacket or I do did you ever wear it or um when only when I deliver food deliver
Like bring food out to people oh so you just put the jacket on to carry food yeah so I look fancier so you normally wear a t-shirt to cook yeah and pants and pants that’s very kind of yes anything you recommend I mean try to
Sell it a little bit to the bride and groom um there’s certain things on there I’ve never made before so uh that probably stop two seconds yes you’ve got things on your menu that you’ve never made before well no one’s ever ordered them but you run a restaurant here yes that’s
Not a buffet no I should definitely know how to make them I agree yeah I’ve never cooked a fillet Manan before you’ve never cooked a fet Mino no who cooks it we’ve never sold one [ __ ] H so no one’s ever had a wedding and ordered filet not since I’ve been here not for
Me you’ve got things on here you’ve never cooked before you cooked a fillet correct so just out of Interest filet minion comes on you’re going to go to a Cy school what happens maybe Google how to do it exactly Google yes I mean I could do
That Jes Google a fillet yeah just to watch a video uh yes our wedding food is really good well I can’t wait to taste it uh let’s have a look at this and you I’ll see you later sounds good wow okay sorry about that after learning Jimmy
Gets these recipes from the internet I’m starting to feel like I’m made a mistake inviting the bride and groom to have their wedding here so we have a stuffed chicken to give some options for roxan and Eric I told Jimmy to prepare a selection of dishes up first a chicken
Dish that I couldn’t believe was smothered in soggy Cheese look at that withit there it’s like my granddad’s fores skin not good no wonder Grandma used to get upset at night okay over medium Heat at olive oil let get hot while Jimmy surfed the internet for how to cook a
Fil Minion Let the filet let the filets eat a hot pan we were served a salmon dish I mean I wouldn’t feed that to my cat it is Bland it’s undercut simply BR in the middle slimy and knowing Jimmy I’ve never cooked a Philly minion trust me my
Expectations weren’t high that steak is terrible that’s ever cooked you’d cook better than that at home wouldn’t you yeah now I know why there’s no tastings available I mean terrible terrible terrible terrible I’m embarrassed and I just want to apologize I was expecting it way better than this yeah me us too I
Think G be patient let me get to the bottom of this okay okay it’s clear the castle standards are low okay and with only two days to put together a wedding I’m feeling a lot of pressure and I don’t want to disappoint roxan and Eric hi you well good how are you guys
Feeling discouraged I mean you know know it’s an important day for us and the food’s really important and it’s like I think about this and I want it to be the best day of my life and then it’s disappointing something you want people to remember for a good
Reason not a bad course exactly you know I see lots of young couples and we host lots of weddings but that’s new territory for me I’ve never seen a space member of staff so disconnected to the real deal I don’t think we thought it was going to be like this
There’s only 2 days till roxan and Eric’s wedding and having witnessed the lack of attention to the event space and menu tonight I need to see how Martha and Jimmy run their restaurant on a regular night hey how are you TJ TJ good to see you and this is I’m Shayla Shayla
Nice to see I’m Jimmy’s wife oh Jimmy’s wife chess’s wife Cook’s wife General manager’s wife yes right what is he a GM or a cook a little bit of both a little bit of both yes excellent good answer okay good what you do TJ I’m just the host Tonight excellent
So so so we [ __ ] off Jimmy the sea bass what about it it needs to go on it’s just with this this order I uh good evening good evening hi Gordon she has a Bretta listed here too six minutes on that we haven’t met your we no no grant
Grant good to see and your Su Chef yes H are you working in the Kitchen tonight as well yeah I’m sort of help him wow what don’t you do in this establishment nothing yeah I can’t think anything ah holy crap so you cook all the fish
And meat on the same thing uh we do the meat on the left side and the fish on the right side it’s all the same flat yes so you’re saying that everything on the left doesn’t hit the right and everything on the right doesn’t hit the left I’ve never SE see that
Okay it’s weird them food sits there Shayla yes sir why do they put food here is this what they this is the warmers yes this is the on the wall yes yes this is what we have it’s crazy Jesus but where the kitchen’s in there they just
Stick this on the wall so how do you know whose is whose you just pick up we take the wrong plates all the time what a [ __ ] up scenario that is what is this is this done I think so I don’t have any idea what all this meat goes to right now
What are these two flat irons for does anybody know here’s a flat iron medium rare there’s a flat iron but I don’t know what tables they go to Jesus [ __ ] mate um I’ve never SE that is a beef toov what’s that just just show me that one a beef stro off yeah yes
Bring it down please yes T was T to make it I mean it looks like prison food whose table is that string off that’s mine that’s yours and what are you waiting for now um the rest that was a on a single ticket but there
Are six of them seriously why is it not on the same ticket well cuz they wanted separate bills so I just I wrote them all on separate tickets cuz that’s how we but you do that at the end the kitchen needs one ticket so they can
Serve all the Entre together go oh my God OMG what are you waiting for my Dy um one of those I CH off where are we at here one french fry okay do we have anything on the six top what’s she waiting on stroganov I guess this
Doesn’t really have any sauce in it but I can’t can’t help it that got messed up just take it h you just deserve better I’m sorry oh here’s your Str off 10 minutes later there we go your Plate’s hot too so be careful yours looks completely
Different wow what a mess what a mess oh jeez Jimmy that’s been sat there for 15 minutes now this one which has this one here what is it yeah what are you waiting on I’ve just I’ve never seen this kind of dysfunctional kitchen so one dish 3 minutes later another dish
Comes along and the girls are coming up and seeing the flat iron seeing the chicken and just going because there’s no uniform the table’s been waiting where’s your tickets right there okay just take this medium rare flat iron then I guess we apparently need another Castle did we make that or not someone
Must have taken the ticket down without us knowing this state was supposed to be medium and the other lady her potatoes garlic mashed were ice cold oh they want it more well done she want they want it more well done the same piece or another
One no we’ll have to put it back on I don’t I’ve gathered that the restaurant has absolutely no organization but what is more alarming is how dependent Jimmy is on his mother to run this this business thank you we did it that was easy uh I’m not going to
Laugh let’s just go back to the beginning driving in and looking at the place breathtaking walking the reception and it’s just Cate in dust and that Tower in front of the entrance is ladened with 5,000 dead flies tonight I just want to see how this place functioned and hand on heart I’ve never
Seen such a dysfunctional business in all my life surely you must know that this is not right I I think we know that but you think I’m I speak for myself and I can say I know that and yet everybody walks around as if we’re doing a great job and
Laughing and joking as if to say we got something to be proud of I wouldn’t say we’re in denial no [ __ ] I got told when I checked in Jimmy is the general manager can I just tell you the feeling when you walk into this place there’s no Authority there’s no responsibility and
Staff are just going through the motions and if you are even going to attempt to step up to that position you can’t go home pat yourself on the back saying you’re doing a great job you need to start implementing Gordon we would like this to be the starting point of that you
Know we want that we just just you know you get a little overwhelmed and you don’t know you know how to proceed the the general consensus in this building is that you are generally running around 7 days a week for everybody that’s true and tonight I witnessed it firsthand
This is no life for a lady in the 60s no it isn’t banging their head against the wall that is not right can I just have 2 minutes with your mother on my own please yes this is insane honestly you look like the pot washer assistant tonight I know
Sometimes I am the pot assistant seriously yeah I think I’ve gotten so used to it and so I just keep doing it and never you’re doing more and more every week every month every year and it’s not right and that must be having a toll somewhere you can’t continue like
This I agree has your son taken enough responsibility I think that he probably feels that he has because he’s never probably had the life that I’ve had to know what it’s like to work from morning to night he’s never felt the Jeopardy that you do on a daily basis no nowhere
Near it no one has and it shows he knows you’re going to do it and that’s the problem and he’s got so used to that that he’s not going to come out of his comfort zone and do any more because he doesn’t need to I want Jimmy to wake up and take the
Burden off your shoulders and step up and start showing some form of responsibility you should think about a letter about what you need from him going forward think about something strong and speak openly and if you can commit that to me then I’m going to commit myself to you
And get in this place back on the map okay yeah promise I promise thank you okay get some rest okay okay it’s very important for hotels that host weddings to not only focus on the event itself but other services as well friend us I’d like to order this
$79 breakfast and bed package so I ordered a room service package for roxan and Eric enjoy you guys enjoy thank we will see you soon all right thought I’d check in on you how is it it tastes un Co oh God it’s just going from bad to worse my apologies
After seeing their disappointment and that nothing was special about the experience I sent someone from my team to put together a gift basket to show how much higher their standards really need to be this is just basic stuff you two dig in we got some work to do
Last night I asked Mar to write a letter to Jimmy outlining her needs for him moving forward I’m hoping this can show Jimmy he needs to step up you okay yeah um how long did it take to put this thing together probably uh an hour hour
And a half to think about it I want to sleep around 500 a.m. what you went to sleep at 5 my van why uh just thinking about everything that went on and wishing it wouldn’t have been the way it was and knowing there’s a lot to fix and
Just being uh completely uh overwhelmed at all the aspects of it so MH I have a lot of nights like that that’s exactly what he needs to hear and that’s what we’ve got left in order to get through to him that’s where he needs to fill your pain a little bit because
You’ve been too good masking over it yeah I yeah I do probably do that a lot you need to stop accepting everything can make things better for yourself now that being so easy on your son and and being a little bit more selfish because you’re too kind too generous right I
Agree with that you need a break yeah quick yeah you’re right again okay thank you Uh Jimmy two seconds please take a seat your mother she left last night yes upset I want you to listen to something important yes I just want you to listen Okay um dear Jimmy I worked 20 years at the coloring book factory being on call 24/7 I have course thought that when we
Sold the business we would retire unfortunately that didn’t happen I know you have always seen me work hard but the financial part of it has been just as stressful it is so disheartening when we could get complaints about such stupid things as dust and uncleanliness it has to stop
There’s no excuse for it it has to change no one has more to gain by making the castle successful than you do let’s make this place what it should be a great future for all of us love Mom I just want to say thank you I know I know I love you So you know this can’t continue and and where I’m coming from it’s about stepping up that means putting mom out of the day-to-day running and you getting firm strong and making some serious [ __ ] decisions I don’t want you have the impression that I’m I’m too proud or I’m
A spoiled brat how much do you want this I I I don’t know if there’s a real word for it but I want it I want I mean can I just have two minutes with him yes please in the kitchen get yourself a coffee and close that
Door I don’t [ __ ] feel it enough that’s all I don’t get uh excited by it she your mother hasn’t got long left at this pace and if you’ve got a pair of balls you better start [ __ ] using them and I want you to use them quick I don’t think you fully understand just
What I give you’ve got I don’t think I do either I I feel it but I don’t fully have a grip of it no and whilst I am here I want to see you commit okay and show me how hungry you are I will yes sir and when you see something wrong say
Something [ __ ] sort it out like your mom’s been doing I will got it got It it’s the day before the wedding and preparations are underway normally we have a soft drink soda station on the ant couch down there while the staff discussed last minute details with roxan and Eric my team and I are completely making over the event space we’re upgrading the drab interior
With a modern Decor to brighten up the room and create an inviting Space are we ready can we run let’s go okay brace yourselves yeah what you’re about to see is mine playing jump in oh my goodness welcome oh my good oh my goodness come on in oh goodness oh it’s wow oh my god oh oh wow where shall we start oh my
Just the lighting alone feels more inviting it’s a different world G is that Gastly yellow color oh it’s beautiful Melody oh beyond what I ever could have imagined I can’t believe it’s the same place that’s awesome complete new paneling all the way around wow absolutely breathtaking beautiful so
Let’s have a little focus on the tables brand new chairs oh my goodness that’s amazing beautiful take a seat now we have proper elegant chairs look at the Chargers aren’t they beautiful check out the floor brand new floor oh yeah so nice look at the space
Over there now with a barath so nice it’s like out of a magazine this is what it’s like during the day can you imagine what it’s going to be like at night with the candles lit at the table C Slicker this is what we’ve needed I mean we we
Need guidance and we been spinning our tires for so long great and you happy I’m happy I’m glad you’re happy I’m probably the most excited I’ve been except maybe when my babies and grandbabies report I’m literally that excited oh my it’s so beautiful thank you so much you’re welcome yes
Now oh let’s talk food yes ladies come line up here like to take one of each menus I’ve got a plan for the food let’s focus first on the menu in place for the restaurant let’s start off at the beginning french onion soup and a bowl
Of chili oh wow we got the Beast roganov with wild mushrooms oh yeah mhm next to that you got the chicken alfredo let’s focus on the big menu for the wedding tonight the perfect is the bra short ribs oh beautiful next to that we got a local walleye it’s
Amazing beautifully seared oh look at that oh that’s beautiful nothing complicated wow everything looks so appetizing too H clean yes yeah but there is one thing missing and that’s a chef so I’ve arranged for a unique person that has been working with me in Vegas for the last 5 years she is
Incredible and she’s going to be your consultant Chef okay let me introduce you to kha morning my you stand here please thank you nice to see you guys so Martha this young lady knows her stuff she’s going to help instill somebody on a full-time basis but the Handover process is going to be
Part of her responsibility are you excited gr very very excited Grant work closely with her absolutely now remember tonight you’re going to step up and run this the burden is now on your shoulders I’m prepared to take It morning hello hello gorgeous come on morning ladies are you amazing when I check in with roxan and Eric to assure them that everything’s on track with their wedding how you phy very good yeah yeah I just want to give the heads up room’s looking gorgeous okay now let’s just set them up
I put Jimmy in charge of managing the entire event from the ceremony to the reception it’s a cool air oh isn’t it pretty here with the sun coming now yeah it is pretty while the castle has done many events in the past I’m hoping this wedding not only raises the bar but puts
It on the map as a destinational spot Jen how are you look great by the way ah so smart all good you look smart as well where’s Eric he’s already up there how you looking looks great so far everything’s beautiful quick here’s the bride the bride’s coming everybody wow
Sh it’s gorgeous as they sit down let’s go into the room and let’s just go over everything get the team together and we’ll get our timings absolutely nailed welcome everyone to this beautiful glorious day of the Union of bran and Eric so you guys aren’t used to doing PL
Service it’s been Buffet after Buffet that’s gone say goodbye to the 1970s welcome to the 21st century want some finesse it’s a wedding it’s not a funeral so we get in the weeds we get ourselves out it’s not a race guys who’s the general manager Jimmy jimy Jimmy
Excellent who’s in charge of the kitchen great great that’s right talk communicate any uh last words of advice for the team um just stay part you know it’s their big day we don’t want them to see our problems yeah good luck guys yeah thank you thank you let go I Now
Pronounce you husband and wife you may kiss your [Applause] bride you all right everybody uh I hope you enjoyed the ceremony we’re going to head over to the uh the event hall right ladies help Sit Them Down got it please quick as you can table five right here’s table 11 mhm what would you like going to do the
Short rips please so here we go Grant takes every ticket and don’t accept a ticket until you understand it absolutely okay that’s the only way the fish the fish can we do the Walley please Walley okay very good okay so you’ve got to synchronize with a DJ to
Announce the Brien group big moment this one so focus on the timing yes yep how are you so when you walk back in that’s when you cue the DJ cuz cuz the DJ is going to make the announcement ladies and gentlemen be upstanding for the bride and groom this a crucial
Moment now yes sir I’m going to go up there right now and talk to him and find out what exactly when they’re exactly coming down as soon as I come back in the room um you’ll see me walk in the door so be kind of looking as soon as I
Walk in but you have to get everyone’s attention we will yeah yeah what’s all this for you’ve we’re only doing the Bri I just want to get their pronunciation for the bride and gr it’s just rock sand and Eric oh you’re not going to give their last name no Jimmy how announce of
Bride and groom please be upstanding for Mr and Mrs Mr and Mrs is it Ward or gardi is the pronunciation Jimmy you should have this nailed you that’s what I was told gardi or gardi gardi gardi I don’t want to [ __ ] up with the bride and
Groom okay so we have to be [ __ ] seamless good like mhm I’ll confirm it we got to get you just wait outside for me y oh my gosh I’m going let you tell the DJ how to pronounce your last name correctly all right you couldn’t have been like the
Smiths or something all right okay so I’m going to go in and kind of get everyone’s attention and go ahead and give me how do you want you would like to be introduced Mr and Mrs Eric Waldon the briide and groom are 2 minutes away okay be careful yes ladies and gentlemen
If I could have your attention please we have a very special couple right outside that door and we would like to give them a big welcome as they enter the room let’s have a nice final Applause for the new Mr and Mrs Eric goni at this time they are going to be
Making their way to the dance floor to share their first dance together as husband and [Applause] Wife we’re now serving the Entre just make sure all the sparages are lining the same way this the ends are together like so yes five plates please Grant service please that’s the top table I’m going to give it to the bride go second table Yeah four fish too beef yes
Everything look nice oh my gosh the presentation is beautiful awesome I love it good to hear I’ll come back and check on you soon take any plates out of your way here you’re good Shayla Shayla why are we clearing when the whole table hasen’t finished uh Mel so [ __ ] wrong
So wrong so his plate is clear and she’s not playing with the food so from a woman of course she does so you know that this is what I was saying to you I can’t tell you the obvious cuz you know this [ __ ] I have to yeah and I want them
Looked after like rty and so do you right yes I’m going to see if they want any more champagne right now yeah okay I’m going to come back with some champagne to top everybody off okay Mar the atmosphere in here is incredible it is I mean it really is however Jimmy
Needs to be on top of things yeah he needs to na the small attened details just look at the atmosphere the difference is night and day yep they’re happy let’s keep them that way no okay get the staff to do that put that down okay okay you’re the owner I know you
Are the owner they ask me to go get beer and go do this I’m not supposed to they’re picking up after you you’re not picking up after them those days have gone okay thank you how was dinner I’m waiting for my wife to pass over her plate so I can finish it
Off how’s everything tasting beautiful isn’t it awesome I love you good right you too uh my time is done uh what a day you look amazing seriously I me have you had a good day thank you today was perfect absolutely perfect everything that she could have asked for
That I could have asked for it’s been phenomenal thank you Bo for your patience because when we first met at the beginning of the week I was more nervous than you to show good luck to you both thank you so much thank you thank you take guess I totally thought
When we first got here we’re settling this isn’t what I want but we need to do this quickly and now it is the fairy tale that you think when you see a castle it’s jaw-dropping the transformation that was made and how you feeling first I’m feeling great the ceremony was amazing
It was yeah who’s the general manager Jimmy is who’s the owner I am that’s right and you just oversee it okay I don’t want you chasing trash cans anymore I don’t want sweep out bath look after yourself okay okay thank you I need 30 seconds with your son okay
Goodbye I appreciate it so much enjoy this place I will okay I will you deserve it thanks so much good night good night I do not want to see your mom sweeping up I don’t either you need to step up I couldn’t believe you forgot
The name of the Brien goom yes that was bad however your mind’s in the right place do not be scared of change tonight was a little rough yeah but think of the difference you made on that young couple I know they’ve seemed so appreciative of everything and the first thing they’re
Going to do they’re going to go and tell all their friends this amazing wedding they’ve had yes you’re going to promise me you’re going to stay on track I’m going to put in the work I promise good luck thank you take care have a safe trip thank you good night yeah thanks Gordon Wow since my last visit lol’s Mahan Castle has steadily increased their bookings Kesha has reorganized the kitchen and with Jimmy’s help they found a new head chef to take the lead and Jimmy has finally taken charge as general manager let’s make a plan and figure out what we want to do
Timing wise allowing his mother to take a step back as an owner
