This isn’t a hotel, it’s a joke!
Season 2, Episode 6
Gordon visits West Dover in Vermont to try to save a dog-friendly hotel that’s desperately in need of help. Sandy MacDougall, the owner, runs the Four Seasons Inn.
Season 2, Episode 8
Gordon Ramsay checks in to Murphy’s Historic Hotel near Sacramento in northern California, where owners Brian, Kevin and Joel are often too distracted by the party going on in the rowdy bar to look after their hotel.
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Tourist Peekers & Lap Dances Are The LEAST Problematic Things Here | Hotel Hell
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Tonight on Hotel Hell I’m trying to save a dog friendly Vermont Inn does that look like a floating turd that isn’t friendly to dogs they’re crmt and be it looks like a prison or to humans now this black light shows up bodily fluids what oh right there with the owner barking up the
Wrong tree Runner fool get it out of here [ __ ] you Steve and the staff ready to run away where’s my money no one gets paid this dog friendly Inn is on his way to being put down for good I’ve just never seen this [ __ ] going on before I’m ready to burn the building Down the Four Seasons Inn is located in West overa in Vermont’s beautiful Green Mountains former construction worker Sandy McDougall purchased the Inn which has 14 bedrooms and an adjacent kennel as the culmination of a lifelong dream since I was a kid I’ve always wanted to
Own an in always want to be able to please people and give them a happy experience that smell really doeses me in a little bit Yeah Yeah a hair was found a what a dog hair a dog hair and po possible this is a dream com Trail it’s
A beautiful in it’s a great place it’s a little Slice of Heaven I don’t know what kind of stain that is but I don’t want to lay in it I thought it was after only 2 years Sandy Slice of Heaven has turned into hell I need to know why the phones
Are not working it’s been nothing but hring money the in’s bedrooms are almost always empty and despite marketing itself as a dog friendly hotel the kennel lies unused current standing into the in Cashwise $11.15 million out of my butt it’s terrific I’m glad I was able to help with that Richard’s my
Marketing director I should be beating the hell out of him every day cuz he sucks Richard what’s up with no money coming in the Inn survives with just a skeleton crew who live in the Inn for free instead of receiving a salary and then I drink uh I don’t get paid so it’s
Not really a job it’s more volunteering I would really call it a job Jesus where’s my money I want my money I’m not getting paid I’ve hit rock bottom as of this morning I’m officially maxed out on three cards and $14 in my bank account I’ll get door Sandy is
Generally a nice guy but staff does not get paid this terrible there’s endless complaints about everything kind of reminds me of the nursing home I worked at why we get paid the big dollar [ __ ] you Steve the sand Own Worst Enemy is Sandy why the hell is the grill
On s’s best friend is his dog Ila who lives with him at the end Lila is an English Setter she’s the Greer she’ll come in the dining room she’ll sit at your feet the guests complain about dog hair everywhere and it makes them feel disgusting dogs have hair dogs have
Dander dogs drool I mean dogs lick their own butt you don’t want them anywhere around the kitchen most days there are more rooms occupied by the staff than guests and if things don’t turn around soon this dog friendly Inn will have to be put to sleep Sand’s ragged beaten we
All are if gon can’t save this place four seasons in is proper [ __ ] I can’t let this hotel H he’s running out of time he’s running out of money and he’s running out of energy this is the death rattle this is it good God I can’t be that screwed up am I
This is exciting I’m back in Vermont heading towards the Four Seasons in trust me I’ve stayed in a lot of crappy hotels and I’m finally getting to stay in something Sumptuous and amazing the Four Seasons in I’ve stayed at Four Seasons all over the world they’re fabulous hotels that Define luxury so
This week should be a Dream hello oh go well it certainly doesn’t look like a Four Season to me Jesus hello I was hoping for a dream but this place looks like another nightmare how about you Garden my first name is it’s Gorden know what my name is thank you my name is Sandy reception is
Calling sick no she is around I will take care of that for you okay great happy to uh check in we have 18 rooms in the end the rooms are beautiful what a [ __ ] mess nice to see the bed being made I’m surprised I’m still standing
After I opened that door I swear to God I thought I was going to [ __ ] myself do you have a room that’s actually ready yes I do thank you Sir hey I’m a bit late for the old party H Sandy hello oh well really the one room they don’t make up Aaron yeah run I am pissed off room four is done and ready to go go up and check there’s just no excuse for not getting the rooms done on a timely
Fashion this is my worst nightmare Sandy Sandy oh hello how are you yeah I was showing to the honeymoon suite oh hey I’m I’ve lost Sandy I’ve lost Sandy it’s a bit bizarre Sandy is very scared of his his guest cuz he doesn’t like when people like
Talk down about you know his Inn or his food and stuff like that so he hies in the kitchen he showed me into the room that wasn’t made and yeah well we’re yeah we kind of in the middle of doing all of them and what did you do I’m the
Massage therapist here and I do hul instructing and also the just say that again the hula hoop instructing wow yeah and obviously uh huge amount of the month for hula hoop dances right not at all here in Vermont but I don’t know I kind of picked it up and I liked it so
Um you got another room for me yes I did okay great who hoop instructor wow [ __ ] me that’s the first ah at least the bed’s made thank God for that thank you wow this wallpaper um it’s uh it’s eye catching right it came with the place right um I
Have to be honest I mean I’ve been very fortunate enough to stay in lots of Four Seasons but I haven’t seen one quite like this how long have you been Affiliated uh we’re not affiliated we’re the Four Seasons in oh so you’re not Four Seasons where
The Four Seasons in but you’re not Four Seasons no no affiliation can you get away with that legally yep they call themselves The Four Seasons where are the Four Seasons at incredible and next month is going to be the boria lodge no no no no um well I’m going to uh unpack
Thank you sir [ __ ] me uh Four Seasons yeah more like four shades of [ __ ] Wow I’ve just found out that the Four Seasons in is about as far away from a luxury hotel as you can get I need to find out what’s really going on here how are you I’m good so how long have you been here about 5 months I came here um
To do like massage therapy and stuff but then we didn’t have like a really call for it cuz it was slow so I just started Housekeeping did you ever stay here I do oh you do yeah I live here how does that work uh salary-wise I mean I don’t get
One what do you mean you don’t get one I’ve never gotten a paycheck you’re joking no I’m kind of scared to ask him about it I’m not too Wicked excited about not getting a paycheck but I don’t have a full-on conversation with Sandy about it because I am scared that he’s
Going to yell at me and I just don’t want to take it God so how can you treat this place professionally if you’re not getting paid in you can’t really I guess treat it for you can’t bloody hell yeah no one gets paid what an embarrassment take it
I I can’t believe Sandy doesn’t pay his housekeeper oh God no wonder my room was such a mess I hope the food here is better than the rooms it’s Looney in here where the hell is everybody hello hello my name is Gwen Gwen nice to see you where did you pop
Out of popped out of the kitchen going to get you started with a glass of water here hi Lea that’s Leila she kind of runs the house here if you have met her yet yeah she seems busier than the owner um Entre I’ll have the mushroom ravioli sounds delicious let’s go for
The salmon as well after that cook with apples finished with Maple delaz and a Apple risotto and you would like the Apple Roto okay great all right she’s placing an order man them up I’m so nervous I’m trying out to peuk I puked last night before service and uh
After service and I’ll probably do the same tonight Apple Rota with the salmon salmon seard not cook through you got it baby I think we’re going to knock Gordon socks off with the food fantastic all right well we have some bread for you what do you think yeah disgusting it’s
Just so heavy and doughy hey will you eat that Curry bread you’ll eat anything Gordon did not not approve of the curry bread oh Lord Sandy being a business owner with no culinary experience or training in any way what I was saying last night it’s doughy I don’t feel that
He should be back in the kitchen working later oh [ __ ] I thought you gone stay with me girl it’s only Curry bread I’m hoping these next couple of dishes are at least edible send it flavor flavor please I’m sure there’s going to be a lot of flavor here Jesus that wild mushroom
Ravioli did the dog just throw up on my plate I hope not wow Jesus God how is it um weird are the past is undercooked bizar thank you sorry no it’s not your fault what’s the main problems with this place um management I mean the management is Sandy right yeah
I’ve worked for him and haven’t received checks oh wow staff that have worked hard and not been paid yeah wow jeez that’s tough Sandy can be extremely hard to work with and for bizarre and weird good God can this get any worse he said it’s undercooked okay all food in
House right now that is coming off of this menu none of it is local none of it is Fresh sy’s menu is garbage hello G good afternoon customer right Richard oh Richard I’m sorry first time we met and Richard you’re not a customer what did you do I work with
Sandana ideas for marketing when was the last big idea you put into the Four Season last big idea we had was purchasing lift tickets at a discounted rate right I would have fired you 5 months ago coming into the the summer what’s the next big plan I can present
Plenty of plenty of ideas but he has to accept them I’m frustrated I feel that the ideas I bring to him are helpful they would work but Sandy he’s just not listening and here is your salmon excellent thank you my Dy enjoy thank you thank you good God I hope it’s at least
Halfway good that is a Apple risoto wow what a pile of [ __ ] that sums it up that plate there he’s as good a chef as he is an inkeeper [ __ ] useless I can’t believe I’ve not seen Sandy once through my whole meal what sort of inkeeper ignores his guest and
Hides in the kitchen well if you won’t come to me just give me that knife now hi guys hi I’m Steve Dixon Steve good to see you bud Bill Bill good to see you too bud I’m trying to get a grasp on what I’ve just eaten I know you’re the
Owner yes but you’re the head chef as well Buzz were working together now in Tam them so you’re both head chefs I’m I I I’m not I’m not exactly sure where I fit in it’s not my menu I’m not doing any ordering feel with Sandy right
Now a little thrown under the bus I feel a little betrayed right now the risotto was sweet what was in there apple juice apple concentrate Chef apple concentrate in a risotto yes so come on it it’s not my menu Chef so this is all your doing then
Yeah oh my God can I just have 5 minutes on the on my own with the owner would you mind yes sure you know how do you expect something magical when it’s coming out of a [ __ ] can 23 [ __ ] years I wait to give him [ __ ] apple juice concentrate I just feel absolutely
Destroyed my food is so much better than what I just [ __ ] gavee Gordon [ __ ] and you know how am I going to go home and face my kids when they’re all proud of me and I’m like he [ __ ] dogged our food you know that’s not why I became a Chef if you’re in the kitchen cooking who’s running the Inn honestly I’m here and I’m busting my butt trying to get it to where it should be there’s no one running this here that’s the problem apart from being soulless it’s rudderless it’s just a freefor all you’ve checked out no I haven’t why
Would anyone come stay here cuz it’s a nice place in the country it’s like a house of Madness yeah but it’s it starts with you Sandy everyone’s saying the management the management the management everybody’s blaming the management the man was You what a joke I’m ready to burn the building down the one thing Vermont’s fake four seasons has gone for it is its beautiful Riverside location lovely what’s that building over there a guest house it’s a dog kennel is it used no the kennel doesn’t do anything radiant heat floor renewable
Energy with pellets in the furnace they’re crmt and bare it looks like a prison and what’s through here this is a giant indoor play area for the dogs a play area I wouldn’t put my dog in a place like this what a waste but it all looks unused they are jeez my marketing
Executive sucks I think you’re right crazy word has got out that I’m in town so the Four Season dining room is full of customers for the first time in months here we are dinner is served I feel sorry for all of them Sandy honestly I wouldn’t even feed that to a
Dog or are you familiar with the area liveing town oh nice with everyone looking after the restaurant Runner food get it out of here I’m tired of waiting and Sandy burying himself in the kitchen there’s no one to look after after the Inn you guys checking in we are so the
Servers are forced to check in guests in the middle of dinner service the room rate’s 275 is that get that to you right now thank you very much no problem is that normal that Friday night walking like that you just charge him $275 can you just go and ask the owner
Excuse me Sandy yes how much is Friday Walkin $29 okay cuz Des told me 275 so how come nobody knows we need a level of consistency across the board from now on 300 with tax is a I don’t think I’ve been properly trained at the desk I feel like I’m training
Myself can’t apologize to it’s 209 now right the in is the busiest it’s been in months but s still hiding in the kitchen playing Chef oh for God’s sake upstairs guess are experiencing the unique charm of the Four Seasons in we don’t have any towels and we found some garbage under
The bed there’s that and a light bulb just would have been really upset if my dog eaten the light jeez I’m soring Can’t Get Over The Barking doing the background barking is unnerving I can’t believe an owner turn such a blind eye to the problems in his
In I’ve got to stop him hiding behind the stove you take 2 minutes out and go have a look at the dining room check on things do you have any idea what’s going on out there right now I’m needed right my my need is right back here can you
Handle this line Steve for 30 seconds absolutely absolutely Chef how a look at his business before SS any further is he for real he’s an owner not someone who should be doing what I should be doing bottom line I’ve just never seen this sh going on before this
Is unorganized [ __ ] chaos is what this is I’m glad somebody has got their fingers on the [ __ ] pulse how was everything for one and the vegetables were very very hard like the government how is everything so far they brought the food out in the wrong order they brought the entree
First and and that was after a 40 minute wait being told in the restaurant nothing’s at the level you think it was it’s like getting kicked in the nuts I feel like I was wed to run into the kitchen and hide Sandy avoiding his guess is a mad
Way to run it in but it’s the lack of pay that’s crippling his business I have to confront it head on let’s have 5 minutes together in the lounge please everybody holy Jesus what is about to go down now who in this room actually gets paid that’s why there’s no standards because
Nobody’s getting paid so there’s no Responsibilities if you pay peanuts you get monkeys if you pay nothing you get [ __ ] all zero it’s not business it’s a [ __ ] joke talk to me Sandy honestly Gordon we started off with all the good intentions and we’ve had every bump in the road cuz when we started out we started out
Wonderfully stop it it’s an embarrassment stop the lies there’s no lies you were not booming when you first opened every out go ahead nobody believes it Sandy what’s your marketing there’s nothing to Market so what have you done for God’s sakes man Please I’m exhausted it’s been nerve-wracking to watch this go off in the wrong direction you can’t run a business with no infrastructure and you can’t have a business that’s got nobody heading it enough for one day I’m going to pick this up in the morning
Night night sure I wish I could say good night ah truth hurts I guess I can be one big [ __ ] can I threat b l horrible and a disgusting smelly pillow so far my stay at Vermont’s fake four seasons has been a huge disappointment [ __ ] the owner doesn’t
Know his ass from his elbow oh that’s nice the staff don’t get paid the guests are Miss there’s a stain here next to the bed only L the dog is happy here I’m hoping a quick dip in the swimming pool will get my day off to a
Better start does that look like a present from Lila a floating turd oh my God Lea did you sh in the pool there’s no way I’m going in there how about the hot tub slightly Warm and L hasn’t taken a [ __ ] in it great news up oh man H really nice what a gorgeous view to the river this place has a lot of potential but only if I can get Sandy to stop hiding from his guests and the problems here I’m going to confront him with his
Worst nightmare to wake him up to his responsibilities as an inkeeper morning Gordon you guys how you doing sh well come upstairs something I want to show you yeah I’m thinking okay he’s going to show me something wrong maybe the hole in the wallboard by the Door good morning morning morning no there’s a room full of people thought I was going to pass out I’m here to help this place I really need your honest feedback sir would you mind if we start with you there was a a sign that I liked when we came in about
All dogs have to be on your leash and we had our dog and we come in and it was immediately another dog coming at us not on a leash our dog’s friendly but it always takes a few minutes with new animals sure I had read that it was dog
Friendly I thought it was really interesting that there was a dog laying in the dining room and as much as we like dogs I don’t want a dog in where I’m eating um I agree I think that’s disgusting there’s one last person I’d like to introduce you to Amy Lumis this
Lady is the general man manager of one of the Hilton brand hotels and if there’s one thing this lady knows is how to run a hotel First Impressions walking in at dinner there was dog hair on the tablecloth dog hair on the plate that we were given I asked to speak with a
Manager I was told there is no manager we have an owner I said I’d like to speak with them then I was told you were too busy I’ve never had the complaints that I had today it’s humiliating in it’s embarrassing it’s like being flogged in the center of
Town there’s something I need to show you all I need you all put a pair of these on please no no you okay you got a funny color I’m hot and absorbing everything yeah yes okay lights off now this black light shows up bodily fluids what oh see around Circle I just
Saw yeah oh right there oh oh yeah big one Sandy can you see that yes yeah I slept on that pillow um charging guests to sleep on such filth is outrageous the quilt see the splashes yeah do you know what that is I want to know it begins
With S A yeah and I’m sorry yeah disgusting but I want to show you something over by your feet Sandy come over here oh no no no can you see that oh yeah the carpet Sandy yes I mean honestly Madam your feet are right on
It look you see that yes STS on the carpet or I I have no idea that could be a dog that could be a human if it’s a human good Christmas just when you thought it was safe to walk in bare feet trust me that has never ever been clean
Absolutely disgusting oh yes please take your glasses off Chef we have another day to stay here today and tomorrow and after seeing the light I don’t want to stay here tonight I don’t want to put my head on that pillow or any of the other pillows No one would return and the existing guests that we have want to check out thank you madam please thank you you’re looking at a room full of customers who are looking at you saying I can’t believe you put me in there and that’s maddening and it’s embarrassing I
Need some fresh air I feel [Applause] sick that sucks to know where I am right right now it’s horrifying it does hurt me inside the tears just keep coming out of my face it’s not what I wanted I’m mortified it’s been a tough few days
That the four season’s in um do we have another room cuz I’m not going to be staying in here the food is [ __ ] hideous this PL light shows bodily fluids absolutely disgusting I don’t want to stay here tonight I don’t want to put my head on that pillow the truth
Has been hard for Sandy to hear but he’s finally realized the damage that hiding from his customers has caused now that I’ve opened his eyes I’ve got to figure out a way to make his business work hello Lea so that Sandy has no excuses not to pay his
Staff you have so much weight on your shoulders and you’re being totally oblivious to what your customers need you cannot run an in from behind a stove you’re not the head chef you’re the inkeeper and that can be a an amazing job that could be an amazing
Prospect that can be an exciting role trust me I am ready I spent last night crying there’s no lie this was a dream since I was a little kid this is what I want I love what I do but I would love to get back to where I should be as an
Inke keeper you have a potential gold mine here embrace it okay yes sir I know it’s hard yeah you it’s normal to get upset but just embarrassed geted yes head out of my ass and absolutely start building a dream we’re going to make this work thank you sir okay with Sandy committed
To change it’s time to get the crew involved let’s go and have a couple of minutes outside from the Terrace uh they have some very important breaking news this man from this day on is not the head chef this man is going to become the in
Keeper no longer will he be burying his head inside the kitchen ignoring issues he’ll be running his Inn you are the chef and this is your general manager and as a reminder to make sure we step forward and not backwards he is not going to be needing these [ __ ]
Things say goodbye to Sand’s Chef [Applause] coat yeah burn that thing get rid of that thing he has no business wearing it thank you you may be a great guy but you are not a a [ __ ] great chef let’s get that right there’s a big difference there is Gordon coming here has open my
Eyes to my shortcomings I love what I do and I need to start doing it got it yes sir there are some very big changes coming tomorrow embrace them get ready for It this Inn has been elected for so long but now I’m finally giving it the makeover it truly deserves come on girl good morning good morning Gordon wow Sandy you look incredible thank you sir I feel incredible man how you doing I feel liberated to be honest with you you
Grace huh with the fresh shave new haircut I feel amazing I feel like a million dollar feel like what I spent on my in hey what do you guys think of your new inkeeper Mr doesn’t he you look like a proper inkeeper and an owner right when I first arrived I drove
Into the Four Seasons in but this establishment is a one-off it’s not part of a chain right no sir so you deserve your own name your own identity and something that you can be proud of everybody is going to know you now as welcome lers ride LOD great rooms fresh food and luxury
Kennels amazing Lea’s Riverside Lodge is amazing the name’s awesome the sign’s beautiful it’s just uh screams me what do you think I think it’s absolutely perfect and represent something so meaningful to Sandy you’re absolutely right you okay yeah are you sure I’m positive yeah Lea what do you
Think should we go inside love to this is the new Reception Area my have a look at this holy [ __ ] wow so let’s welcome our guest in to a proper Reception Area this is inviting this is warm I love it is it spacular breathtaking is it lovely
Gorgeous if you have an inviting Lounge then you need the menu to go with it Jens come through please I’ve created a Farm to Table menu of fresh food that will give people a warm and friendly Vermont welcome I’ve revamped the entire menu let me tell you about some of my
Favorites homemade country Pate I mean look where we are look at the farm surrounding the Inn how can you not have a stunning country Pate wonderful poutine done with a braze pork shoulder stunning chicken pot pie easy to execute for the kitchen baked job done and then our stunning Vermont cheesecake oh my
God how are you feeling very hopeful for the future now are you happy now that Sandy is out of the kitchen I am absolutely EXC static that Sandy is out of the kitchen the menu is absolutely perfect all right now don’t be shy oh my god wow that PSTA is a world of
Difference man before when people asked me where I worked I used to hang my head and say the Four Seasons I’m not going to do that no more I can look them right in the eye and say we’re Gus it’s going to be good I’m delighted they like the new name and new menu I can’t wait to see what they think of the bedrooms oh my god wow G is That Hideous wallpaper replaced with this stunning wooden feature oh I love the deer oh awesome I
Love that we have steamed the carpet So Gone of those hideous stains we have a luxury bed for the dog and what I was more depressed with than anything was the linen was hideous We have replaced the bedding in every room of your Inn with a $100,000 of organic
Linens huh you happy you happy static that’s really overwhelming do you want to see another room i’ would love to this one you’re going to love welcome room three look at this go on to those flimsy bunk beds give your guests some spice it’s something I would want
To check into I love the new rooms they’re amazing actually can’t wait to clean them I’m really excited about how everything came together there’s one more exciting thing I’ve got to show you something that I feel can transform this business you ready oh yes sir let’s go I’ve just revealed the new improvements
To Sand’s in however there’s still one more surprise I have for him that will really put lers on the map welcome to the thing that makes your Lodge unique a new and improved dog kennel oh my God amazing I’m stunned um wow we’ve doubled the size of these kennels we’ve made them feel
Luxurious we have beautiful brand new bedding when I first arrived these kennels felt like a prison now it feels like a reward or a treat any dog lover want their dogs to stay even me I’d bring my dogs here do you want to do you want to meet R pole
Rle hello mate hello Bud there he is come rle me Lea come on hello hello look oh yes hey look at you who’s that who’s that hey R the ball huh how gorgeous now this part for me is one of the most exciting Parts come this way please come in that’s where you
Went my god I’ve never seen the Channel with that many dogs and that many people oh my God and that many Smiles this is great you okay yes you sure oh yes the dogs are here cuz we’ve organized a dog agility competition oh no kidding wow
And all the owners are going to be checking in and staying in the in this evening wow this kind of event can be done every month which will drive dog Enthusiast to come stay in your stunning Lodge sounds amazing mhm so we’ve livened the place up given it warmth yes
And Sandy this is Shannon hagum you may recognize this lady yes I do she is a luxury boarding kennel consultant she has very kindly donated to you $10,000 worth of consultancy that she is going to help Implement and get this business off the ground now let’s get back to the end thank You with a delicious new menu and a name of its own lela’s Riverside Lodge is ready to open its doors and show show off it stunning new look ladies guys this is the night that we come back from the dead we’ve been afforded all the tools a great front of
House a great back of house we’re going to make this rock Pi some B if we blow this we’re we’re screwed good evening and welcome to Lis my name is Sandy I’m your inke keeper hi follow me I’ll take you to your room thank you here we go very
Nice oh wow the renovated rooms are a big hit with a new guest can’t wait until get under the streets let me try this oh yeah she’s got her own place where she can just kind of hang out and just you know beat herself right by the
Window she can look at the pool and she’s got her own porch look at that wow this is awesome dinner’s underway it’s to die for isn’t it and at last suay spending time with his hotel guests and letting his chefs do the cooking good evening how was everything it was great
Fantastic tonight is the best night we’ve had here there wasn’t one complaint there wasn’t one plate with food left on it is the difference between between last time that we were here and this time is just phenomenally different thanks thank you well done steak in the OV love the
Communication yeah tonight it actually is like cooking in a real kitchen no Sandy back there everybody’s trained everybody’s on the same page we got great food everything from scratch 716 out through the out B any concerns good we’re good baby that’s what I want to hear and while s’s human guests are
Loving the food his K9 guests are find lots to love as well so welcome to the new channel wow great car smells nice you got friends it’s fantastic you have to be thrilled it’s beautiful I’m on cloud N I hope to ride this high for many years to come I mean it’s pretty
Awesome this in is finally on the right track so it’s time for me to say goodbye all right well done good job thank you Che yeah really good job Indeed and uh do not let him back in this pit no sir no sir right tough one we had our highs and
Lows but you are really starting to grasp the potential one more little surprise everybody’s going on payroll tomorrow everybody they’re all going to have a paycheck every week really yes that’s music to my ears I’m pleased to hear it listen good luck thank you sir take care take Gordon save my Lodge save
My ass Sav my life and’s running around like a a new man he’s starting to look and sound like an inkeeper and if he keeps this up this gorgeous Inn can become an amazing place for a great weekend R let’s go come on come on
Boy come on you can’t stay come on come on I know the room’s nice but we got to go home come on you lazy [ __ ] come on we got to go we have to go I know it’s Comfort come on you young man are lazy home sweet home I know this way come
On come on good boy let’s go here we go yes do you know what R sometimes you can teach an old dog new tricks or at least make him take a bath coming up how see Sandy has shocking news for his staff Good morning lelas Riverside Lodge since my visit business at lelas has been booming and everyone is sharing in the in success it’s 500 bucks tomorrow W2 ed rock okay thank we got a great team and you’re part of it my staff beats the world to me every week you get paid
Fantastic in the here man cuz it’s a team effort you got to have people that believe in you every week you get a paycheck thank you no thank you thank you Gordon from the bottom of my heart there I hadn’t been for you I would not be here that’s the Truth thank you and now all the staff are back in Sandy to make lela’s Riverside Lodge a success oh re you said you take it for the team brother here we go finally with something to Market Richard has taking his sales technique to a whole new level
Oh yeah baby come on Rich let’s go have a look at the side wait come come come here and hold my Paw tonight on Hotel Hell in Northern California near Sacramento a 200y old hotel this is the actual bed that President Grant SLA in is about to become history look at the M on that three Buddies decided to buy the business it’s like d dun dumbest are you guys really
The [ __ ] owners true story but they’re so busy drinking were you drunk yes drink three for me dancing they really like to give lap dances lap Dan and having fun that the hotel and the guests can we ask you to check in for the room unelected if I don’t do something soon
The town will lose its most important historic building to a bunch of Frat Boys ands Surrounded by the stunning Vineyards of the Sierra Nevada Foothills is Murphy’s California a picturesque destination for whining enthusiasts and tourists this historic town has been home to Murphy’s hotel for over 150 years the hotel has an illustrious history presidents and legends have come to stay in this national landmark Partners Brian Kevin
And Joel bought the business 9 months ago I own the hotel with my two partners I run the dining room I’m the dining room manager Kevin he’s our bar manager and Joel he’s our Chef wonderful thank you but it’s no one’s job to look after the hotel
It’s historic but I think it needs to be maintenance the historic rooms I wouldn’t even stay in them and I get a discount that’s air conditioning that’s it behind the historic main building there are 20 so-called modern bedrooms the modern rooms are maybe modern in the’ 60s these are modern this kind of
Looks like my grandma’s room smells like it too sadly the owners are too busy drinking in the bar to notice the state of the hotel oh man owning a bar at 32 years old can be just a great party 7 days a week give us some tongue raty
Some tongue you ladies out doing tonight what do you think Kevin and I we love women and it is a passion and we have a lot of them coming through here don’t act like you’ve never done it they’re not just all young we got the cougar
Clans coming through here we are not one to discriminate we take customer service to the next level cheers boys and girls up you know as a c American male we were taught during college that uh it’s good bin drinking is fun why is everybody empty I am the fun
Captain she tried to ruy me you see that I am kind of The Party Guy I want to make everyone have Fun right now they’re just kind of drunk idiots if you’re after a drunken lap dance you’ve come to the right place if you want a good night’s sleep you best go elsewhere I’m exhausted and I keep hearing these loud noises outside these people are drunk and it’s driving me
Crazy and I’m going to go complain can I do for you I have a room upstairs sure it’s pretty the saloon is always first and then the hotel just seems like an afterthought this registered national landmark has been run ragged by the owners and is hemorrhaging money if the guys continue
To party and not take things seriously the hotel’s just going to close down if I don’t do something fast this place won’t last another 150 days let alone years I think Gordon is going to say [ __ ] this place it’s they’re screwed I’m on my way to Murphy’s in
Northern California now this place is in among some of the most stunning Vineyards anywhere in the world what a beautiful Town look how busy this place is as well little with with stunning little tasting rooms now anyone lucky enough to be running a small hotel here should be sold out
Every night if they’re not they must be doing something seriously Wrong wow this really is historic Murphy’s hotel has been placed in the National register of historic places nice wow hello how are you I’m good how are you doing so first name is is Kena Kena meet you is it always that busy out there um we usually do get pretty busy
On the weekends um incredible we have about 16 tasting rooms just within walking distance of the hotel I love how historic this place is but have you not updated the furniture since 1850 bloody hell my God it’s like going to your grandma’s funeral my God they’re definitely is a difference between
Historic and then tacky and old what we have is definitely tacky looks like someone’s died in those chairs so you’ve been here for a long time about a year and a half and what’s wrong with the place um well management the owners the hotel was owned by three
Guys they’re in their early 30s there’s Kevin Joel and Brian and they really like to use the hotels their playground um partying drinking giving lap dances to the bar patrons so uh just there’s lap dance lap dances while they’re bartending the owners that they continue partying and
Giving lap dances in the bar and acting how they’ve been the place is just going to keep going downhill we put you in the presidential ulyss Grant room this is the actual bed that President Grant slept in except for the mattress we did get rid of that what’s
The glass box for um this is our display room display room yes so guests and customers can come up and take a look when were these last um replaced um oh [ __ ] I can’t really tell you that uh it sounds like I’m in a museum so am I guest or an exhibit
You’re a guest tell tell come on through everybody take a look inside room close the door close the door okay we’re going to be on display today it’s usual for the tourist to come through sometimes and if a guest checks in and they just for some reason forget
To close their door they’re going to have people crowded around looking at them they literally come over and they hello hi well that’s embarrassing it’s like a goldfish bow in here ladies thank God I wasn’t in my Underpants is that normal they just come and have a look around um yeah you know
Um we normally get complaints and there’s really no one that handles that or takes care of it but there’s three owners yes a lot of the time they’re busy bartending or drinking or lap danc lap dancing exactly is insane unfortunately okay I’m going to unpack
Can this uh room be off the tour for a while we’ll see what we can do thank you you’re welcome First Impressions I mean it may be steeped in history but it smells like the room steeped in Piss we put you in the presidential uus S Grant room I’ve just arrived at
Murphy’s hotel near Sacramento California it’s like I’m in a museum we’re going to be on display today hello thank God I wasn’t in my Underpants time for a bite to eat I hope the food here is less stale than my bedroom it’s a stlo the month he looks a
Happy bunny oh hello how are you party one party one not party for one uh good to see you I’m Brian is that the same congratulations Employee of the Month um do you get a bonus do you get a night stay you go free dinner I’m one of the
Only employees that never made the cut yet I see you just put yourself in and what of the the owner is going to say about that I’m one of them I’m Brian stop it yes come on hey the other owners got their shot on there you’re the owner and you made yourself
The employee of the month yeah are you the man with the G string the G string reception was tell me you you do lap dancing oh no that would probably be Kevin I see I don’t know my Booty’s a little too big to do the lap
Dancing okay I was going to say I can’t wait to see that one I’d love to meet the other two the chef and the lap dancer are they around are they you want to bring them out yeah all right Kevin and Joel and I we’re all equal shareholders in this business but
It was my plan to BU the hotel H Kevin Kevin Gordon good to see you and this is hi Gordon Joel Joel so you’re the lap dancer there might have been some lap right I’m ding find I’m not I’m not a professional maybe once in a while but
Okay fine I’m a wild one when I started drinking I get a little stripper action going on or they get a little Rowdy and can be the most fun that any young adult could ever dream of so obviously the chef yes restaurant manager and the lap dancer bar manager
Bar manager so who’s in charge all three of us no such thing so who runs the hotel who’s in charge of the the hotel hotel manager job doesn’t really entail much with three owners normally there’s one that takes the Reigns and two other silent none of you sound and look like an
Owner what Gordon thinks we don’t look like owners but what what’s the owner look like we bought the hotel 9 months ago right and you guys go back a long way just kind of met each other 15 years ago and I’m confused whether it’s the Three Musketeers or three
Stoies anyway I’m going to have a quick bite to eat it’s been a long journey I’m excited to taste the food thank you nice to meet you you Gordon’s going to love our food Joel works really hard at everything he puts out everything that comes out the window is a great product
I can’t believe this hotel is owned by three guys uh with a pink dining room Pink’s new black why it’s like a girl’s bedroom Gastly Gastly um any specials on today we had a fresh alasin halit MH with uh now that I’m talking to you I’ve
Completely forgot no we had we had the halit with a well this is the first time I forget specials don’t worry why don’t you check with the chef all right I will you are the r maner right yes and I was a server too rest manager employ the
Month and owner yes all the above employ the month and take that plaque back can’t even remember the specials hey Joel I forgot the specials just now Ryan just kind of Forgotten specials I have seen him do that before the specials available tonight the macadamian en crusted hbit right let’s try theago
Entre Lam shank and then what’s the calamari door what does door mean it’s a d it’s just a calamari steak oh I’ll go for that as well okay thank you I’ll keep all the menu thank you very much you’re welcome once Gordon has a bite of
Jewel’s food put in is going to put a smile on his face Guaranteed thank you here we go sir stargo in a red wine garlic sauce red wine garlic M wow jeez absolutely rancid have a little taste I mean nothing’s hot uh yeah strange taste you know that’s a first actually the first time in the history that I’ve
Eaten escargo oh really and um I’m going to say that I I don’t like it in any way no escargo tasted like a dirty funky disgusting flipflop if you sauteed a flip-flop I think that would be a good good way of describing it that was [ __ ]
Disgusting I I want to run home and get some mouthwash for sure but I don’t you do whatever you need to all right yeah cuz they stink want ice water for you please do you have any um little samples of like wine flights anything Regional we have talked about that but we’ve not
Implemented it so you’ve been talking about it for 9 months but you haven’t actually done it yet no one’s even bothered this sort of wine flight so trying to get it together so so you’ve had this place almost a year and you haven’t implemented something that this
Town thrives on correct right mhm have you tasted those as Scaro have you Scargo not really have you have you eaten I mean you eat here right not very often and when was the last time you guys sat down and had dinner in the restaurant never sat down with all three
Of us together strange I’m getting slightly nervous that nothing actually gets down here anyway I’m living in hope I have some more bread for sure I got the L shank coming right out oh my God at that holy crap what is that this is our lamb shank that’s a
Weird looking lamb shank visually it looks like the biggest plate of puke I’ve never personally had lamb shank ever been here I do not like lamb you’re the rest manager you don’t like lamb don’t eat the scar I’m the yeah I’m the restaurant manager but I’m not I’m
Not the chef wow I England would just call that a dog’s dinner what a mess I do apologize again I’m totally embarrassed that our food is this quality I’ve always thought it was better hey Joel the lamb shank he mentioned that the vegetable gravy goo
Was a little little too much oh okay I’m going to run this out okay so fine dining Frozen inevitable nasty exent I mean I’m a ma what’s this one this is the calamari dor steak that’s not garlic in there again is it there is garlic in there again jeez it’s
Just how that dish is prepared everything’s just laced with garlic please be my guest this what what is it trying to be a sponge I’m embarrassed I’m chewing on it going I just want to spit this [ __ ] out right now like this is terrible so that’s the first bite I’ve ever taken of
That you know this stuff’s on the menu right you’re aware of it this is your hotel yes I’m not being punked here that you guys are their owners we are the owners the owners haven’t sent their sons in to take the hit no no you definitely are the owners This Is Us
Okay how do these three stoi qualify to run an Historic Hotel like this if they can’t even get the food on wine right how are they going to improve the hotel I feel like I’m being looked after by college kids do they want me to come out or yeah come on
Out sorry weren’t very impressed uh no I mean far from impressed have you ever actually stood back and looked at that lamb shank as a dish and it’s most horrendous the most dreby disgusting looking [ __ ] lamb shank have you given up no no no way we
Just started we’re not given up yet you just started yeah have you ever just walked in from out outside checked in went up to the rooms and you’ve never done that never have have you ever done that no sir have you ever done that I have not oh my god what have you
Improved on since you bought it truthfully I make people laugh and smile every day seriously what have you changed weekends we serve breakfast all day what have you changed menu wise menu um um [ __ ] hell I got 1 two three three idiots that haven’t changed anything You don’t stay here you don’t eat together you don’t criticize the food [ __ ] reception [ __ ] room [ __ ] food and three clueless owners owners my [ __ ] Ass I’m staying at Murphy’s hotel in Northern California and after being put on display for gawking tourists everybody and eating an atrocious lunch I think I would just call that a dog’s dinner what a mess I need to see the three nitwit owners in action word has got out that I’m in
Murphy’s and the hotel and restaurant are full of people I feel sorry for all of them can we get something else um theirs are a little too Joel is running the kitchenn chicken burn Kevin is getting busy in the bar and Brian is overseeing the dining room
It should be Geer nice Geer cheese isn’t it Geer cheese Grier gerer I mean so guests trying to check in are left offend for themselves we ask you to check in for the room is um everything okay uh yeah we’re waiting we went up to the front desk and
There was nobody there so trying to check for it’s one of the owners nearby I guess I just arrived to check in you get Brian urgently or Kevin what about about a guest checking in oh guest check in I can do that yeah would you please I’m
Sorry excuse me the to come looking for us in the bar so that’s what happens when K come in late they go to the bar looking for yes that is uh how we doing have you ever done that checked in and then found the reception closed and went into the
Bar looking for key no no I’ve actually only stayed at hotels probably only matter of 20 times whole entire life well and you’re a hotel owner yeah so how come you guys don’t have anybody up here we got the bartenders or servers like me sometimes taking care of it just
Sign the top there please once guests get to the rooms they’re in for another unpleasant surprise I don’t they all the people out there see the still French Queen let’s wait for the drunkers to go home before we open head up have a good night it’s very noisy in there from the bar in the street the own’s ignorance is evident in everything I’ve seen so far I’m curious to see what it’s like in the parts I
Haven’t seen like the walk-in Fridge [ __ ] that is gr P cooked chicken sat next to each other [ __ ] disgusting I wish i’ seen this before my lunch fine dining it’s not at that [ __ ] it at the mold growing on there you dirty [ __ ] bloody H there’s mold at the sides too oh Jesus Christ I’m look at
The [ __ ] mold on that this is absolutely disgusting bollocks wow I know so the walking how how often is that fridge cleaned out T AEK twice a week yes everything out yeah yes come with me all of you all right especially owners sounds good sounds good really [ __ ] hell oh oh wow oh
Wow oh wow Fu [ __ ] moldy tortillas there should not be [ __ ] any moldy [ __ ] food it’s [ __ ] horrible and when was this maze last Saturday no I need days ago just smell that need to toss it I know that and this terrible you should be [ __ ]
Ashamed okay no it’s not okay what is that to be black mold what it supposed to be Thai Chili marinade Thai Chili marinade but I don’t know if it’s been used in a while the sauces was from a chef that had been there like in 2006 or
7 or something this is exactly the same way as you run this [ __ ] hotel you don’t give a [ __ ] I give a [ __ ] I give a [ __ ] if this is your dream of running a hotel then how about Manning up and look like [ __ ] owners we are this is
[ __ ] unacceptable and it’s not going to happen anymore have you checked out because you should do the thing say to these two [ __ ] it he has not checked out he he talk I have not checked out and I obviously I need to pay more attention
And do better at my job how any of you can run a [ __ ] business do you ever see three CEOs three [ __ ] general managers three [ __ ] executive chefs huh it’s like dum dum run Dum it since my arrival at Murphy’s hotel in Northern California You’ be [ __ ]
Ashamed I’ve been appalled by the three clueless owners it’s like dumb Dum dumbest are you guys really the [ __ ] owners true story [ __ ] off unbelievable I mean three young idiots that are playing at running a hotel and not one of them got a [ __ ] clue I’m mad at Joel I’m a [ __ ] owner
I don’t [ __ ] want to clean I’ve been here 12 hours it’s unacceptable I do want to prove Gordon Ramsey wrong about me being a [ __ ] idiot [ __ ] dumb and dumber [ __ ] scoundrel wanker [ __ ] whatever British [ __ ] terminology that [ __ ] wanker has to say cross from the [ __ ]
Different P guy but I do respect him time to get a drink you do you guys all know I like to party but so I need to wind down you know I’m I’m going to go play poker and Reno later tonight cuz I’m not going to sleep listen to that [ __ ]
Music how on Earth is anyone going to ever get to sleep in this hotel Jesus Christ that’s crazy you know what Frog’s asses for everyone in this build right here right [Applause] now Christ how annoying is this this doesn’t make sense anyone in here [ __ ] [Applause]
Bro H there’s got to be a quieter room somewhere surely topr it up up you got [Applause] it rib it rib it rib it off get her come on want see the [Applause] tattoo nation Mother two seconds please oh [ __ ] here we go hey I I have a walk in to clean I’ve been here I want to go get that cleaning cuz it’s number one right now is this a this is a joke is this a joke they’re partying and I’m upset and uh we’re just
I don’t know they’re partying they wanted to see it and uh I was upset earlier and I’m upset Joel I’m upset at everything that’s going on and I want this is I’m just upset how about how about thinking for 2 minutes about your guess I want to go I’m I’m going to
Go clean I’m going to go clean the walk you just walk off like that hey you know what I’m going to go clean the walkin because you know why why you acting like a [ __ ] Jer because I’m I’m upset that was [ __ ] unacceptable on there what was unacceptable the [ __ ] walking
With a [ __ ] black mole so why don’t you do something about it hey I was I if I everyone in this I’m going to go clean the walk you just walk off like that he you know what I’m going to go clean the walking you know why why you acting like a [ __ ]
Jerk Brian is coming undone and is drinking on the job I’m done trying to get through to him today I’m I’m upset that was [ __ ] unacceptable on there was unacceptable the [ __ ] walking okay you’re drunk go home all right I want to go a lock in now too I’m going
To do it in a t-shirt Jesus Christ I’ve been told the hotel offers modern rooms further from the bar so I’ve asked to be put in one so I can get away from all this madness there not exactly quiet out here either and they call these modern rooms it
Looks like my grandma’s house from the 1950s look at this wallpaper hideous and what sort of hotel is this when you can’t get a good night’s [Applause] sleep this supposed to be quieter down Here what an awful night’s sleep [ __ ] sh is hideous water’s freezing Place stinks my ass this place is such a mess from the awful Decor to the Dreadful food to the drunken partying all night long I need to get the whole team together and find out how it’s gotten into this state on
To go guys good morning morning let’s uh go downstairs have a meeting sounds good yeah with a team Cool man that was a bad night’s sleep the noise above here was insane I came back downstairs last night and Brian’s ripping his shirt up shouting screaming about hey shots are all on me is that normal is that really how these managers operate when they’re off duty they come
Behind the bar turn up the Jukebox when I’ve already turned it down pour themselves drinks it’s their personal fat house how does that make you feel your employees are concerned that you drunk in the barath when do I treat you all [ __ ] badly what yeah when it comes to
Scheduling how many days that you guys have asked off for that you didn’t get off there not more asking if you’re going to run a hotel it’s not about having a [ __ ] party it’s about levels of discipline well just so you know it’s not happening anymore but I’m not going
To be as happy sometimes for you guys you are as good as your your team they represent you and based on what I’ve seen I don’t think you represent them properly okay you go first and tell these owners what they need to hear we lose a lot of reservations when we don’t
Have somebody to answer the phone you know when we leave the front desk we put the phone in the bar after 8:00 p.m. we are the front desk we are the bartenders I saw that last night yeah they don’t answer the phone because they don’t hear
It we need online booking you know what that takes away online bookings as the front desk girls you know we talked about getting rid of the front desk and putting a computer there and we don’t have a person there St checking so how do you feel about that so they complain
You threatened to fire them Y no that’s not what it is yes it is yes it is you just totally attacked me I’m afraid to express my feelings I’m afraid I’m going to get fired really nobody’s threatened here with their job nobody has you never threaten me by being fired I have before
Were you drunk yes you were drunk so that’s the message I’m trying to get through to your thick skulls you’re threatening staff whil inebriated this is crazy people who deserve to be fired are these three standing here there’s no structure somebody needs to step up and run the business and everybody else
Follows suit you need one general manager that’s the issue you need to be a leader from the top that’s one person there can be 25 owners but there needs to be one general manager if something doesn’t change you guys are going to lose this place okay which one of you is capable
Of stepping up and running this business I’m at Murphy’s hotel in Northern California you’re the owner and you made yourself the employee of the month yeah the place is a mess because these three owners behave like Frat Boys cheers boys and girls and none of them
Is a leader you checked out so the staff don’t know which way to turn I’m afraid to express my feelings I’m afraid I’m going to get fired things have got to change there needs to be one general manager somebody needs to take Charge I’m going to take charge I’m going to run the business I’m our leader out of us three it’s going to be me guaranteed if you’re going to run the hotel you got it you run the hotel y 100% so Kevin and Joel are you willing
To give him the support and the automony to actually run this place yes yes Brian it’s your responsibility now to General manage and absolutely tow the line but there are three rules rule number one stop drinking on the floor gotcha rule number two you have to stop working the floor
And rule number three you going have to [ __ ] grossome fast M Brian does know the most out of the three of them so I really do think if he could stop his partying ways he could really do it trust me if you don’t grow up now you
Never will I got it it’s a hotel not a frat house I’m not going to be drinking and uh I’m going to be owner thank God for that thank you thank you I’m going to change I’m going to be more of an owner and not a friend SL coworker and
They’re going to see a different Brian the future of this historic national landmark is now in Brian’s hands and I need to know that he cares enough to be responsible you are young ambitious slightly naive you’re going at it in totally the wrong way you’re on the verge of losing this business
Hopefully not and how would you feel if you lost the business it would be horrible it would be horrible cuz that’s already years of uh 60 hour weeks it’s horrible I’m here to help but I want you to understand the mess you’re in it’s not good all
Right do you understand I do dig down inside there’s no two ways about it you’re a fun guy got a lot to off offer yeah but just stop being irresponsible and just man up yeah for sure and you can do it okay I want to make this work
Mhm from today on it’s going to be a change business is different all right okay okay could see that smile back in your face thank you I’ll see you later from this day forward I’m a change man and the business is going to reflect all those changes with Brian ready to take charge
As general manager my design team has worked all night to modernize Murphy’s hotel and now it’s time to reveal the new look hotel to Brian and his team Brian how are you sir Gordon good how are you doing very smart you good you doing I’m good good to see you smart
Ladies how are we doing great good right welcome everyone the new and improved Murph Historic Hotel are you ready ready yes all right let’s do this welcome to a new Lobby awesome no way is awesome exactly how it should be when I first walked in I was
Disappointed it was just like a big anticlimax now you have a nice warm modern feel the minute you walk in your guests will arrive and feel welcomed take a seat is it Beau yes amazing ran what do you think beautiful absolutely beautiful welcoming col the contrast the
W what Gordon has done with the lobby is beautiful now that blue it’s so warm it’s so welcoming it’s awesome this is a Historic Hotel your ex-president stayed here yes that doesn’t happen that often in hotels thank you much pleas thank thank you hold on than there’s more from
6:00 this morning you’re now live with online bookings you don’t go anywhere near the bar you know what time they’re coming and you are now in the 21st century are you ready to see the presidential suite yeah yeah all right president come and see my room let’s
Go I think you going to love it let’s go jump in oh my God it is awesome oh my goodness this one’s been freshened up this one’s been spruced up you need that Vibrance the minute you walk into a room you want to feel wow I’m stepping into
History but I also want some comfort this is fit for a president our president now could stay here Obama would be be okay to stay here now it still feels historic but it’s a bedroom not a museum exactly so you know make sure that when your guests are checked
In their bedrooms are off the tour did you put a new is there something on here to make it sof it’s all been lined and cushioned for me the big problem wasn’t the Linens it was the noise we’ve come up with a solution to narrow that down
Last midnight well stick to those times of your bar closing because the damage you can do to your reputation is devastating stting yeah we’re going to follow through and make sure that our customers in the hotel are as happy as our customers in the bar and our customers in the restaurant right you
Already see the rooms outside that you told me were modern right let me show you what modern is you ready yeah love this one oh my gosh I love this one no way look at the color look at this you can see why I got upset the
Owner’s done nothing in 9 months we’ve done all this in [ __ ] W I’m blown away I can’t believe the the creativity that’s been put into this place in the last few days Jo what do you think very oh lost words inspired you know very inspiring you know listen
You should never ever ever be afraid of change you’ve got to keep on going yeah got every time Brian what do you think what’s going through your mind I’ve never heard you so quiet breathtaking though I don’t even know what to say because it’s beautiful beautiful this is
Perfect with this kick in the ass we’re going to go forward Full Throttle going to make changes that no one’s ever seen before you ready to see the dining room this one I love the dining room where do you start buddy look at the colors come in oh my God beautiful
Where’s the pink oh my God yeah gone are those horrendous pink walls I stunning beautiful color on the walls that just pop and there’s one more thing this bit you’re going to love it’s a surprise that’s going to completely change your business you ready for this I’ve just revealed the stunning new improvements to the historic Murphy’s Hotel our president now could stay here and now there’s one more addition that will ensure this hotel thrives in the future you are in the heart of some of the most sought-after wineries anywhere in the world and is a massive Market
That you have been missing out on and here’s why every famous Winery has a lovely Tasting Room on this Main Street at 5:00 they clothes here you’re now going to pick up that business this is a menu designed to pair with great local wines oh wow look at this okay oh my
Goodness this is incredible my gosh start off with that lovely cheese plate the chicken liver Christini paired with a stunning chilled Rosé and then this wonderful local local ricotta dip you now have a perfect menu when those tasting rooms close at 5:00 you pick it up and you continue it and where are
They going to stay the night that’s right after dinner I want you to dig in um ensample the wine tasting menu is awesome the overall experience to any guest that walks through our door now I believe is going to be better than ever I like the pairing of the Bretta and the
The wine that it goes with is a very nice fresh dish there’s no going back no they only going up now yeah oh that’s nice oh this is so phenomenal this is going to put us on the map off the charts reservations off the hook thank
You Chef thank you as well as a wine pairing menu I’ve changed the entire menu in the dining room let me show you you one of my favorite dishes I’m very excited about the new menu I know where I’m eating every night oh my God fresh baked lemon merang pie oh my goodness
Look at that thing and the real inspiration behind this was Brian’s [Applause] hair where’s this new menu is going to touch a business a clientele that we’ve never had at the Murphy’s hotel and I know personally I can’t wait to eat there more often with warm and fresh rooms and the
New wine taste menu my only concern is whether Brian can stay focused on the guest experience and listen every night from now on in in this hotel is a big night let me tell you and it’s not just about the bar it’s about the restaurant and the rooms push those tasting menus
In that bar GM are you ready we’re ready um if there’s one thing you do not need as a general manager is an apron get that off all right good luck guys thank Youk you ready ready let’s go [Applause] guys hello how are you doing good how are you
With extended front desk operating hours guests can easily check in and feel welcome in the new Lobby wow looks nice I’ll bet it would be a comfortable sleep I know it’s going to be fun and they’re enjoying the renovated and peaceful rooms I wish this
Was my bedroom this is the new s harlo and the wine tasting menu is a hit that fet looks lovely guys they’re loving the food keep it going yes well done and good luck when I first arrived you saw three young guys sort of playing at running a bar
And completely forgetting that they were actually in charge of a hotel but Brian stepped up and has taken that general manager role which is great news I’m hoping now that they get that party mode out of their mind and focus on the potential of what this business can bring
Them uh great job um you performed like owners tonight you sound like owners and this place you know is rocking the atmosphere in the the bar is controlled the dining room is having fun the patio is full the wine tasting menu is flying out keep it the good work okay Gordon he
Really has opened my eyes and showed me that we need to take more of a leadership role as an owner I’ve taking you out of the employee the month I know choose one together yes we will on a monthly basis have your input throw it into the pot I believe Gordon has saved
This place by putting wind in our sales again we truly did need a kick in the ass because we were playing around a little too much gentle manager remember actions speak louder than words your next day you’ll hear great things I guarantee Gordon is amazing he’s a
Magician and I think that he came through and he transformed the hotel into this wonderful Masterpiece and I’m so thankful that he came through and helped us what a gorgeous Place damn I never did get to see Kevin lap dance since my visit to Historic Murphy’s Hotel the owners have finally
Become owners Joel is keeping the kitchen and the walk-in extra EXT ra clean and he has new pride in his work I got it well done going right there you can go peek at the upstairs bathrooms on down the hall showers both restrooms upstairs you stay there I’m good over
Here Brian is stepping up as general manager focusing his efforts on the hotel Brian is definitely capable of being the general manager Gordon has completely changed everything Gordon brought the Historic Hotel back to life e
