how yall doin?
Season 2, Episode 6
Gordon visits West Dover in Vermont to try to save a dog-friendly hotel that’s desperately in need of help. Sandy MacDougall, the owner, runs the Four Seasons Inn.
Season 2, Episode 8
Gordon Ramsay checks in to Murphy’s Historic Hotel near Sacramento in northern California, where owners Brian, Kevin and Joel are often too distracted by the party going on in the rowdy bar to look after their hotel.
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Tonight on Hotel Hell I’m trying to save a dog friendly Vermont Inn does that look like a floating turd that isn’t friendly to dogs they’re cramped and bare it looks like a prison or to humans now this black light shows up to bodily fluids what oh right
There with the owner barking up the wrong tree Runner fol get it out of here [ __ ] you Steve and the staff ready to run away where’s my money no one gets paid this dog friendly Inn is on his way to being put down for good I’ve just
Never seen this [ __ ] going on before I’m ready to burn the building Down the Four Seasons Inn is located in West overa in Vermont’s beautiful Green Mountains former construction worker Sandy McDougall purchased the Inn which has 14 bedrooms and an adjacent kennel as the culmination of a lifelong dream since I was a kid I’ve always wanted to
Own an in always want to be able to please people and give them a happy experience that smell really does me in a little bit Yeah Yeah a hair was found a what a dog hair a dog hair and possible this is a dream com TR it’s a
Beautiful end it’s a great place it’s a little slice to Heaven I don’t know what kind of stain that is but I don’t want to lay in it I thought it was after only 2 years Sandy Slice of Heaven has turned into hell I need to know why the phones
Are not working it’s been nothing but hemorrhaging money the in bedrooms are almost always empty and despite marketing itself as a dog friendly hotel the kennel lies unused currently standing into the Cashwise $11.15 million out of my butt it’s terrific I’m glad I was able to help with that Richard’s my
Marketing director I should be beating the hell out of him every day cuz he sucks Richard what’s up with no money coming in the Inn survives with just a skeleton crew who live in the Inn for free instead of receiving a salary and then I drink I don’t get paid so it’s
Not really a job it’s more volunteering I would really call it a job Jesus where’s my money I want my money I’m not getting paid I hit rock bottom as of this morning I’m officially maxed out on three cards and $14 in my bank account I’ll get door Sandy is
Generally a nice guy but staff does not get paid terrible there’s endless complaints about everything kind of reminds me of the nursing home I worked at why we get paid the big dollar [ __ ] you Steve the same and’s Own Worst Enemy is Sandy why the hell is the grill
On s’s best friend is his dog Lea who lives with him at the in Ila is an English Setter she’s the greeter she’ll come in the dining room she’ll sit at your feet the guests complain about dog hair everywhere and it makes them feel disgusting dogs have hair dogs have
Dander dogs drool I mean dogs lick their own butt you don’t want them anywhere around the kitchen most days there are more rooms occupied by the staff than guests and if things don’t turn around soon this dog friendly Inn will have to be put to sleep Sand’s ragged beaten we
All are if gon can’t save this place four seasons in is proper [ __ ] I can’t let this hotel H he’s running out of time he’s running out of money and he’s running out of energy this is the death rattle this is it good God I can’t be that screwed up am I
This is exciting I’m back in Vermont heading towards the Four Seasons in trust me I’ve stayed in a lot of crappy hotels and I’m finally getting to stay in something Sumptuous and amazing the Four Seasons in I’ve stayed at Four Seasons all over the world they’re fabulous hotels that Define luxury so
This week should be a Dream hello oh gosh well it certainly doesn’t look like a Four Season to me Jesus hello I was hoping for a dream but this place looks like another nightmare how are you Gordon my first name is Gordon know what my name is thank you my name is Sandy reception is
Calling sick no she is around I will take care of that for you okay great happy to uh check in we have 18 rooms in the end and the rooms are beautiful what a [ __ ] mess nice to see the bed being made I’m surprised I’m still standing
After I opened that door I swear to God I thought I was going to [ __ ] myself do you have a room that’s actually ready yes I do thank you Sir hey I’m a bit late for the old party Sandy Alo oh well really the one room they don’t make up Aaron yeah run I am pissed off room four is done and ready to go go up and check there’s just no excuse for not getting the rooms done on a timely
Fashion this is my worst nightmare Sandy Sandy oh hello how are you yeah I was showing to the honeymoon suweet oh hey I’m here I’ve lost Sandy I’ve lost Sandy it’s a bit bizarre sand is very scared of his his guest cuz he he doesn’t like when people like talk
Down about you know his Inn or his food and stuff like that so he hides in the kitchen he showed me into the room that wasn’t my and yeah well we’re yeah we kind of in the middle of doing all of them and what did you do I’m the massage
Therapist here and I do julip instructing and also the just say that again the hula hoop instructing wow yeah and obviously uh huge amount of the month for hula hoop dances right not at all here in Vermont but I don’t know I kind of picked it up and I liked it so
Um you got another room for me yes I do okay great Co hoop instructor wow [ __ ] me that’s the first ah at least the bed’s made thank God for that thank you wow this wallpaper um it’s uh it’s eye catching right it came with the place right um I
Have to be honest I mean I’ve been very fortunate enough to stay in lots of Four Seasons but I haven’t seen one quite like this how long you been Affiliated uh we’re not affiliated we’re the Four Seasons in oh so you’re not not Four Seasons where the Four Seasons in but you’re not
Four Seasons no no affiliation can you get away with that legally yep they call themselves The Four Seasons where are the four seasons in incredible and next month is going to be the bardorf aoria lodge no no no no um well I’m going to uh unpack thank you
Sir [ __ ] me uh Four Seasons yeah more like four shades of [ __ ] wow I’ve just found out that the Four Seasons in is about as far away from a luxury hotel as you can get I need to find out what’s really going on here how
Are you I’m good so how long have you been here about 5 months I came here um to do like massage therapy and stuff but then we didn’t have like a really call for it cuz it was slow so I just started housekeeping do you ever stay
Here I do oh you do yeah I live here how does that work uh salary-wise I mean I don’t get one what do you mean you don’t get one I’ve never gotten a paycheck you’re joking no I’m kind of scared to ask him about it I’m not to Wicked excited about
Not getting a paycheck but I don’t have a full-on conversation with Sandy about it because I am scared that he’s going to yell at me and I just don’t want to take it God so how can you treat this place professionally if you’re not getting PID you can’t really I guess
Treat it for you can’t bloody hell yeah no one gets paid in what an embarrassment take it out I can’t believe Sandy doesn’t pay his housekeeper oh God no wonder my room was such a mess I hope the food here is better than the rooms it’s Looney in here where the hell is
Everybody hello hello my name’s Gwen Gwen nice to see where did you pop out of popped out of the kitchen going to get get you started with a glass of water here hi Lea that’s ilila she kind of runs the house here if you haven’t met her yet
Yeah she seems busier than the owner um Entre I’ll have the mushroom ravioli sounds delicious let’s go for the salmon as well after that cook with apples finished with Maple delaz and a Apple risotto and you would like the Apple Roto okay great all right she’s placing an order man them up
I’m so nervous I’m drying out to puke I puked last night before service and uh after service and I’ll probably do the same tonight Apple Roda with the salmon salmon SE not cook through you got it baby I think we’re going to knock Gordon socks off with the food fantastic all
Right well we have some bread for you what do you think yeah disgusting it’s just so heavy and doughy hey will you eat that Curry bread you’ll eat anything Gordon did not approve of the the curry bread oh Lord Sandy being a business owner with no culinary experience or
Training in any way what I was saying last night it’s doughy I don’t feel that he should be back in the kitchen working later oh [ __ ] I thought you gone stay with me girl it’s only Curry bread I’m hoping these next couple of dishes are at least
Edible send it flavor flavor pleas I’m sure there’s going to be a lot of flavor here Jesus that wild mushroom ravioli did the dog just throw up on my plate I hope not wow Jesus God how is it and weird are the past is undercooked bizarre thank you sorry no
It’s not your fault what’s a main problems with this place um management I mean the management is Sandy right yeah I’ve worked for him and haven’t received checks oh wow staff that have worked hard and not been paid yeah wow jeez that’s tough Sandy can be extremely hard
To work with and for bizarre and weird good God can this get any worse he said it’s undercooked okay all food in house right now that is coming off of this menu none of it is local none of it is Fresh sy’s menu is garbage hello G good afternoon customer
Right Richard oh Richard I’m sorry first time we met and Richard you’re not a customer what do you do I work with sandana ideas for marketing when was the last big idea you put into the Four Season last big idea we had was purchasing lift tickets at a discounted
Rate right I would have fired you 5 months ago coming into the summer what’s what’s the next big plan I can present plenty of plenty of ideas but he has to accept them I’m frustrated I feel that the ideas I bring to him are helpful they would work but Sandy he’s just not
Listening and here is your salmon excellent thank you my D enjoy thank you thank you good God I hope it’s at least halfway good that is a Apple risoto wow what a pine of [ __ ] that sums it up on that plate there he’s as good a chef as he is an inkeeper
[ __ ] useless I can’t believe I’ve not seen Sandy once through my whole meal what sort of inkeeper ignor his guest and hides in the kitchen well if you won’t come to me just give me that knife now hi guys hi I’m Steve Dixon Steve good to see you bud Bill Bill good to
See you too bud I’m trying to get a grasp on what I’ve just eaten I know you’re the owner yes but you’re the head chef as well Buzz we working together now in Tam so you’re both head chefs I’m I I I’m not I’m not exactly sure
Where i’ fit in it it’s not my menu I’m not doing any ordering feel with Sandy right now a little thrown under the bus I feel a little betrayed right now the results here was sweet what was in there apple juice apple concentrate Chef apple concentrate in a
Risoto yes sir come on it it’s not my menu Chef so this is all you’re doing then yeah oh my God can I just have 5 minutes on the on my own with the owner would you mind yes sure you know how do you expect something magical when it’s coming out
Of a [ __ ] can 23 [ __ ] years I wait to give them [ __ ] apple juice concentrate I just feel absolutely destroyed my food is so much better than what I just [ __ ] gave Gordon the [ __ ] and you know how am I going to go home and face my kids when they’re all
Proud of me and I’m like he [ __ ] dogged our food you know that’s not why I became a Chef if you’re in the kitchen cooking who’s running the Inn honestly I’m here and I’m busting my butt trying to get it to where it should be there’s no one running this here that’s the problem apart from being soulless it’s rudderless it’s just a free for all
You’ve checked out no I haven’t why would anyone come and stay here cuz it’s a nice place in the country it’s like a house of Madness yeah but it’s it starts with you Sandy everyone’s saying the management the management the management everybody’s blaming the management the management was You what a joke I’m ready to burn the building down the one thing Vermont’s fake four seasons has gone for is it beautiful Riverside location lovely what’s that building over there a guest house it’s a dog cannel is it used no the kennel doesn’t do anything radiant heat floor renewable
Energy with pellets in the furnace they’re cramped and bare it looks like a prison and what’s through here this is a giant indoor play area for the dogs a play area I wouldn’t put my dog in a place like this what a waste but it all looks unused they are jeez my marketing
Executive I think you’re right crazy word has got out that I’m in town so the Four Season dining room is full of customers for the first time in months here we are dinner is served I feel sorry for all of them Sandy honestly I would even feed that to a dog
Or are you familiar with the area liveing town oh nice with everyone looking after the restaurant Runner food get it out of here I’m tired of waiting and Sandy burying himself in the kitchen there’s no one to look after the in you guys checking in we are so the servers
Are forced to check in guests in the middle of dinner service the room rate’s 275 is that get that to you right now thank you very much no problem is that normal that Friday night walking like that you just charge him $275 can you just go and ask the owner
Excuse me Sandy yes how much is Friday walking 209 okay cuz de already told me 275 so how come nobody knows we need a level of consistency across the board from now on 300 with tax it’s a joke I don’t think I’ve been properly trained at the desk I feel like I’m training
Myself TR to apologize to them say it’s 209 now right the in is the busiest it’s been in months but s’s still hiding in the kitchen playing Chef oh for God’s sake upstairs guest are experiencing the unique charm of the Four Seasons in we don’t have any towels and we found some
Garbage under the bed there’s that and a light bulb would have been really upset if my dog eaten a light jeez I’m sorry can’t get over the Barking nogging back ground barking is unnerving I can’t believe an owner turned such a blind eye to the problems
In his Inn I’ve got to stop him hiding behind the stove you take 2 minutes out going have a look at the dining room check on things do you have any idea what’s going on out there right now I’m needed I my my need is right back here
Can you handle this line Steve for 30 seconds absolutely absolutely Chef how’s I look at his business before it sinks any further is he for real he’s an owner not someone who should be doing what I should be doing bottom line I’ve just never seen this [ __ ] go before this is
Unorganized [ __ ] chaos is what this is I’m glad somebody has got their fingers on the [ __ ] pulse how was everything my wasn’t one and the vegetables were very very hard like another how is everything so far they brought the food out in the wrong order they brought the entree
First and and that was after a 40 minute waiting being told restaurant nothing’s at the level you think it was it’s like getting kicked in the nuts I feel like I just wanted to run into the kitchen and hide Sandy avoiding his guest is a mad
Way to run it in but it’s the lack of pay that’s crippling his business I have to confront it head on let’s have 5 minutes together in the lounge please everybody holy Jesus what is about to go down now who in this room actually gets paid that’s why there’s no standards because
Nobody’s getting paid so there’s no Responsibilities if you pay peanuts you get monkeys if you pay nothing you get [ __ ] all zero it’s not business it’s a [ __ ] joke talk to me Sandy honestly Gordon we started off with all the good intentions and we’ve had every bump in the road cuz when we started out we
Started out wonderfully stop it it’s an embarrassment stop the lies there’s no lies you were not booming when you first opened every it out go ahead nobody believes it Sandy where’s your marketing there’s nothing to Market so what have you done for God’s sakes man Please I’m exhausted it’s been nerve-wracking to watch this go off in the wrong direction you can’t run a business with no infrastructure and you can’t have a business that’s got nobody heading it enough for one day I’m going to pick this up in the morning night night sure
I wish I could say good night ah truth hurts I guess I can be one big [ __ ] can I threat be in is horrible and a disgusting smelly pillow so far my stay at Vermont’s fake four seasons has been a huge disappointment [ __ ] the owner doesn’t
Know his ass from his elbow oh that’s nice the staff don’t get paid the guests are miserable there’s a stain here next to the bed only L the dog is happy here I’m hoping a quick dip in the swimming pool will get my day off
To a better start does that look like a present from Lea a floating turd oh my God Lea did you [ __ ] in the pool there’s no way I’m going in there how about the hot tub slightly Warm and Lea hasn’t taken a [ __ ] in it great news water oh man H was quite nice what a gorgeous view to the river this place has a lot of potential but only if I can get Sandy to stop hiding from his guest and the problems
Here I’m going to confront him with his worst nightmare to wake him up to his responsibilities as an inkeeper morning Gordon you guys how you doing Chef well come upstairs something I want to show you yeah I’m thinking okay he’s going to sh something wrong maybe the hole in the wallboard by the Door good morning morning morning no there’s a room full of people thought I was going to pass out I’m here to help this place I really need your honest feedback sir would you mind if we start with you there was a a sign that I liked when we came in about
All dogs have to be on your leash and we had our dog and we come in and it was immediately another dog coming at us not on a leash our dog’s friendly but it always takes a few minutes with new animals sure I had read that it was dog
Friendly but I thought it was really interesting that there was a dog laying in the dining room and as much as we like dogs I don’t want a dog in where I’m meeting um I agree I think that’s disgusting there’s one last person I’d like to introduce you to Amy Lumis this
Lady is the general manager of one of the Hilton brand hotels and if there’s one thing this lady knows is how to run a hotel First Impressions walking in at dinner there was dog hair on the tablecloth dog hair on the plate that we were given I asked to speak with the
Manager I was told there is no manager we have an owner I said I’d like to speak with them then I was told you were too busy I’ve never had the complaints that I had today it’s humiliating it’s embarrassing it’s like being flogged in the center of
Town there’s something I need to show you all I need you all to put a pair of these on please no you okay you got a funny color I’m hot and absorbing everything yeah yes okay lights off now this black light shows up bodily fluids what oh I ser round circle I just
Yeah oh right there CLE oh oh oh yeah big one Sandy can you see that yes yeah I slept on that pillow um charging guests to sleep on such filth is outrageous the quilt see the splashes yeah do you know what that is I I don’t want to know it
Begins with S A yeah and I’m sorry yeah disgusting but I want to show show something over by your feet Sandy come over here oh no no no can you see that oh yeah the carpet Sandy yes I mean honestly Madam your feet are right on
It look you see that yes stands on the carpet or I I have no idea that could be a dog that could be a human if it’s a human good Christmas just when you thought it was safe to walk in bare feet trust me that has never ever been clean absolutely
Disgusting oh yes please take your glasses off Chef we have another day to stay here today and tomorrow and after seeing the light I don’t want to stay here tonight I don’t want to put my head on that pillow or any of the other pillows No one would return and the existing guests that we have want to check out thank you madam please thank you you’re looking at a room full of customers who are looking at you saying I can’t believe you put me in there and that’s maddening and it’s embarrassing I
Need some fresh air I feel [Applause] sick that sucks to know where I am right right now it’s horrifying it does hurt me inside the tears just keep coming out of my face it’s not what I wanted I’m mortified it’s been a tough few days at
The Four Seasons in um do we have another room cuz I’m not going to be staying in here the food is [ __ ] hideous this black light shows bodily fluids absolutely disgusting I don’t want to stay here tonight I don’t want to put my head on that that pillow the
Truth has been hard for Sandy to hear but he’s finally realized the damage that hiding from his customers has caused now that I’ve opened his eyes I’ve got to figure out a way to make his business work hello Lea so that Sandy has no excuses not to pay his
Staff you have so much weight on your shoulders and you’re being totally oblivious to what your customers need you cannot run an in from behind a stove you’re not the head chef you’re the inkeeper and that can be a an amazing job that could be an amazing
Prospect that can be an exciting role trust me I am ready I spent last night crying there’s no lie this was a dream since I was a little kid this is what I want I love what I do but I would love to get back to where I should be as an
Inke keeper you have a potential gold mine here embrace it okay yes sir I know it’s hard yeah you it’s normal to get upset but just embarrassed get horrified yes head out of my ass and absolutely start building the dream we’re going to make this work thank you sir okay with Sandy committed
To change it’s time to get the crew involved let’s go and have a couple of minutes outside from the Terrace uh they have some very important breaking news this man from this day on is not the head chef this man is going to become the inkeeper no longer will he be burying
His head inside the kitchen ignoring issues he’ll be running his in you are the chef and this is your general manager and as a reminder to make sure we step forward and not backwards he is not going to be needing these [ __ ] things say goodbye to Sand’s chef [Applause] coats yeah burn that thing get rid of that thing he has no business wearing it thank you you may be a great guy but you are not a [ __ ] great chef let’s get that right there’s a big difference there is Gordon coming here has open my eyes to
My shortcomings I love what I do and I need to start doing it got it yes sir there are some very big changes coming tomorrow embrace them get ready for It this Inn has been elected for so long but now I’m finally giving it the makeover it truly deserves come on girl good morning good morning morning Gard wow Sandy you look incredible thank you sir I feel incred man how you doing I feel liberated to be honest with you
You’re Grace huh with the fresh shave new haircut I feel amazing I feel like a million dollars feel like what I spent on my end hey what you guys think of your new inkeeper mrcy does he you look like a proper inkeeper and an owner right when I first arrived I drove
Into the Four Seasons in but this establishment is a one-off it’s not part of a chain right no sir so you deserve your own name your own identity and something that you can be proud of everybody is going to know you now as welcome lers Riverside L great rooms
Fresh food and luxury kennels that is amazing Lea’s Riverside Lodge is amazing the name’s awesome the sign’s beautiful it’s just uh scream’s me what do you think I think it’s absolutely perfect and represent something so meaningful to Sandy you’re absolutely right you okay yeah are you sure I’m positive yeah Lea
What do you think should we go inside love to this is the new Reception Area my have a look at this [ __ ] wow so let’s welcome our guest in to a proper Reception Area this is inviting this is warm I love it is itce breathaking is it lovely gorgeous if you
Have an inviting Lounge then you need the menu to go with it Jens come through please I’ve created a Farm to Table menu of fresh food that will give people a warm and friendly Vermont welcome I’ve revamped the entire menu let me tell you about some of my favorites homemade
Country Pate I mean look where we are look at the farm surrounding the Inn how can you not have a stunning country Pate wonderful poutine done with a bra pork shoulder stunning chicken pot pie easy to execute for the kitchen baked job done and then I stunning Vermont
Cheesecake oh my God how are you feeling very helpful for the future now are you happy now that Sandy is out of the kitchen I am absolutely ecstatic that Sandy is out of the kitchen the menu is absolutely perfect all right now don’t be shy oh my
God wow that past is a world of difference man before when people asked me where I worked I used to hang my head and say the Four Seasons I’m not going to do that no more I can look him right in the eye and say work Aalis it’s going to be good I’m delighted they like the the new name and new menu I can’t wait to see what they think of the bedrooms oh my god wow gone is That Hideous wallpaper replaced with this stunning wooden feature oh I love the deer oh awesome I
Love that we have steamed the carpet so go to those hideous stains we have a luxury bed for the dog and what I was more depressed with than anything was the linen was hideous We have replaced the bedding in every room of your Inn with a $100,000 of organic
Linens huh you happy you happy static it’s really overwhelming do you want to see another room I’d love to this one you’re going to love welcome room three look at this gone to those flimsy bunk beds give your guests some spice it’s something I would
Want to check into I love the new rooms they’re amazing actually can’t wait to clean them I’m really excited about how everything came together there’s one more exciting thing I’ve got to show you something that I feel can transform this business you ready oh yes sir let’s go
I’ve just revealed the new improvements to Sand’s in however there’s still one more surprise I have for him that will really put lers on the map welcome to the thing that makes your Lodge unique a new and improved dog kennel oh my God amazing I’m Stunned wow we’ve doubled the size of these kennels we’ve made them feel luxurious we have beautiful brand new bedding when I first arrived these kennels felt like a prison now it feels like a reward or a treat any dog lover want their dogs to stay even me I’d
Bring my dogs here do you want to do you want to meet R pole rle hello mate hello Bud there he is come here rle me Lea come on hello hello look oh yes hey look at you who’s that who’s that hey R huh ball huh how
Gorgeous now this part for me is one of the most exciting Parts come this way please come in you my god I’ve never seen the kennel with that many dogs and that many people oh my God and that many Smiles is okay yes you sure oh yes the dogs are here
Cuz we’ve organized a dog agility competition oh no kidding wow and all the owners are going to be checking in and staying in the in this evening wow this kind of event can be done every month which will drive dog Enthusiast to come stay in your stunning Lodge sounds amazing mhm so we’ve
Livened the place up given it warmth yes and Sandy this is Shannon hag you may recognize this lady yes do she is a luxury boarding kennel consultant she has very kindly donated to you $10,000 worth of consultancy that she is going to help Implement and get this business off the
Ground now let’s get back to the end thank You with a delicious new menu and a name of its own lela’s Riverside Lodge is ready to open its doors and show off its stunning new look ladies guys this is the night that we come back from the dead we’ve been afforded all the tools a great front of
House a great back of house we’re going to make this rock pi and B if we blow this we’re we’re screwed good evening and welcome to lelis my name is Sandy I’m your inkeeper hi follow me I’ll take you to your room thank you here we go very
Nice oh wow the renovated rooms are a big hit with a new guest can’t wait to get under the let me try this oh yeah she’s got her own place where she can just kind of hang out and just you know be herself right by the window she can look at the
Pool and she got her own porch look at that wow this is awesome dinner’s underway it’s to die for isn’t it and at last Sandy is spending time with his hotel guests and letting his chefs do the cooking good evening how was everything it was crazy fantastic
Tonight is the best night we’ve had here there wasn’t one complaint there wasn’t one plate with food left on it there the difference between last time that we were here and this time is just phenomenally different thanks thank you well done St me up love the communication yeah tonight it actually
Is like cooking in a real kitchen no Sandy back there everybody’s trained everybody’s on the same page we got great food everything from scratch 716 out to the out B any concerns good we’re good baby that’s what I want to hear and while Sand’s human guests are loving the
Food his K9 guests are finding lots to love as well so welcome to the new channel wow right ay smells nice you got friends that it’s fantastic you have to be thrilled it’s beautiful I’m on Cloud9 I hope to ride this high and for many years to come I mean it’s pretty
Awesome this in is finally on the right track so it’s time for me to say goodbye all right well done good job thank you yeah really good job Indeed and uh do not let him back in this kitchen no sir no sir right tough one we had our highs
And lows but you are really starting to grasp the potential one more little surprise everybody’s going on payroll tomorrow everybody they’re all going to have a paycheck every week really yes that’s music to my ears I’m pleased to hear it listen good luck thank you sir
Take care take Gordon save my Lodge save my ass save my life su’s running around like a a new man he’s starting to look and sound like an inkeeper and if he keeps this up this gorgeous in can become an amazing place for a great weekend R let’s go come on come on
Bo come on you can’t stay come on come on I know the room’s nice but we got to go home come on you lazy [ __ ] come on we got to go we have to go I know it’s com fory come on you young man a lazy
Home sweet home I know this way come on come on good boy let’s go here we go yes do you know what rold sometimes you can teach an old dog new tricks or at least make him take a bath coming up how see Sandy has shocking news for his staff
Good morning lelas Riverside Lodge since my visit business at lelas has been booming and everyone is sharing in the in success it’s 500 bucks tomorrow W2 head Rock okay thank we got a great team and you’re part of it my staff BS the world to me every week you get paid
Fantastic I every wanted to hear man cuz it’s a team effort you got to have people that believe in you every week you get a paycheck thank you no thank you thank you Gordon from the bottom of my heart it hadn’t been for you I would not be here that’s the Truth thank you and now all the staff are back in Sandy to make lela’s Riverside Lodge a success oh re you said youd take it for the team brother here we go finally with something to Market Richard has taking his sales technique to a whole new level
Oh yeah baby come on Rich let’s go have a look at the side wait come come come here and hold my Paw tonight on Hotel Hell in Northern California near Sacramento a 200y old hotel this is the actual bed that President Grant slept in is about to become history look at the mold on that three buddies decided to buy the business it’s like dumb run Dum run dumbest are you
Guys really the [ __ ] owners story but they’re so busy drinking were you drunk yes drink three for me dancing they really like to give lap dances lap dances and having fun at the hotel and the guests ask you to check in for the RO unelected if I don’t do something soon
The town will lose its most important historic building to a bunch of Frat Boys Boys ands Surrounded by the stunning Vineyards of the Sierra Nevada Foothills is Murphy’s California a picturesque destination for wine enthusiasts and tourists this historic town has been home to Murphy’s hotel for over 150 years the hotel has an illustrious history presidents and legends have come to stay in this national landmark Partners Brian Kevin
And Joel bought the business 9 months ago I own the hotel with my two partners I run the dining room I’m the dining room manager Kevin he’s our bar manager and Joel he’s our Chef wonderful thank you but it’s no one’s job to look after
The hotel it’s his but I think it needs to be maintenance the historic rooms I wouldn’t even stay in them and I get a discount that’s air condition that’s it behind the historic main building there are 20 so-called modern bedrooms the modern rooms are maybe modern in the’
60s these are modern this kind of looks like my grandma’s smells like it too sadly the owners are too busy drinking in the bar to notice the state of the hotel oh man owning a bar at 32 years old can be just a great party 7 days a week give
Us some tongue rat some tongue you ladies out doing tonight what do you think Kevin and I we love women and it is a passion and we have a lot of them coming through here don’t act like you’ve never done it they’re not just all young we got the cougar Clans coming
Through here we are not one to discriminate we take customer service to the next level cheers boys and girls put them up you know as a California American male we were taught during college that uh it’s good bin drinking is fun why is everybody empty I am the fun
Captain she tried to ruy me you see that I am kind of The Party Guy I want to make everyone have Fun right now they’re just kind of drunk idiots if you’re after a drunken lap dance you’ve come to the right place if you want a good night’s sleep you best go elsewhere I’m exhausted and I keep hearing these loud noises outside these people are drunk and it’s driving me
Crazy and I’m going to go complain can I do for you I have a room upstairs sure it’s pretty the saloon is always first and then the hotel just seems like an afterthought this registered national landmark has been run ragged by the owners and is hemorrhaging money if the guys continue
To party and not take things seriously the hotel is just going to close down if I don’t do something last this place won’t last another 150 days let alone years I think Gordon is going to say [ __ ] this place is they’re screwed I’m on my way to Murphy’s in
Northern California this place is in among some of the most stunning Vineyards anywhere in the world what a beautiful Town how busy this place is as well listed with stunning little tasting rooms now anyone lucky enough to be running a small hotel here should be sold out every night if
They’re not they must be doing something seriously Wrong wow this really is historic Murphy’s hotel has been placed in the National register of historic places nice wow hello how are you I’m good how are you doing so first name is Kena Kena nice to meet you is it always that busy out there um we usually do get pretty
Busy on the weekends um in we have about 16 tasting rooms just within walking distance of the hotel I love how historic this place is but have you not updated the furniture since 1850 bloody hell my God it’s like going to your grandma’s funeral my god there definitely is a difference between
Historic and then tacky and old what we have is definitely tacky looks like someone’s died in those chairs so you’ve been here for a long time about a year and a half and what’s wrong with the place um well management the owners the hotel is owned by three guys
They’re in their early 30s there’s Kevin Joel and Brian and they really like to use the hotel as their playground um partying drinking giving lap dances to the bar patrons so uh just there’s lap dance lap dances while they’re bartending the owners that they continue partying and
Giving lap dances in the bar and acting how they’ve been the place is just going to keep going downhill we put you in the presidential ulysis srant room this is the actual bed that President Grant slept in except for the mattress we did get rid of that what’s
The last box for um this is our display room display room yes so guests and customers can come up and take a look when were these last um replaced D um oh [ __ ] I can’t really tell you that uh it sounds like I’m in a Museum so am I
Guest or an exhibit you’re a guest tell tell people come on through everybody take a look inside room the door close the door okay we’re going to be on display today it’s usual for the tourist to come through sometimes and if a guest checks in and they just for some reason forget to
Close their door they’re going to have people crowded around looking at them they literally come over over and they hello how are you oh well that’s embarrassing it’s like a goldfish Bowl in here ladies thank God I wasn’t in my Underpants is that normal they just come
And have a look around um yeah you know um we normally get complaints and there’s really no one that handles that or takes care of it but there’s three owners yes a lot of the time they’re busy bartending or drinking lap dancing exactly insane unfortunately okay I’m going to unpack
Can this uh room be off the tour for a while we’ll see what we can do thank you you’re welcome First Impressions I mean it may be steep in history but it smells like the room steeped in Piss we put you in the presidential ulysis es Grant room I’ve just arrived
At Murphy’s hotel near Sacramento California it’s like I’m in a museum we’re going to be on display today hello thank God I wasn’t in my Underpants time for a bite to eat I hope the food here is less stale than my bedroom ah St forlo of the month he
Looks so happy bunny oh hello how are you party one party one not party for one uh good to see you I’m Brian is that the same congratulations employ of the month um do you get a bonus do you get a night stay you get a fre dinner I’m one
Of the only employees that never made the cut yet I see you just put yourself in and what are the owners going to say about that I’m one of them I’m Brian stop it yes come on hey the other owners got their shot on there you’re the owner and you made yourself
The employee of the month yeah are you the man with the G string the ging reception was tell me you do lap dancing oh no that would probably be Kevin I see I don’t know my Booty’s a little too big to do the lap dancing
Okay I was going to say I can’t wait to see that one I’d love to meet the other two the chef and the lap dancer are they around are they you want me to bring them out yeah all right Kevin and Joel and I we’re all equal shareholders in this
Business but it was my plan to BU the hotel hello Kevin Kevin Gordon good to see you and this is Gordon Joel Joel so you’re the lap dancer there’s might have been some lap okay right okay I’m dying to find out I’m not a professional maybe
Once in a while but okay fine I’m a wild one when I started drinking I get a little stripper action going on or they get a little Rowdy and can be the most fun that any young adult could ever dream of so obviously the chef yes restaurant manager and the lap dancer
Bar manager bar manager so who’s in charge all three of us no such thing so who runs the hotel who’s in charge of the the hotel hotel manager job doesn’t really entail much with three owners normally there’s one that takes the reins and two other silent none of you sound and look like
An owner well Gordon thinks we don’t look like owners but what what’s the owner look like we bought the hotel 9 months ago right and you guys go back a long way just kind of met each other 15 years ago and I’m confused whether it’s the Three Musketeers or three
Stoies anyway I’m going to have a quick bite to eat it’s been a long journey I’m excited to taste the food thank you nice to meet you thank you Gordon’s going to love our food Joel works really hard at everything he puts out everything that comes out the window is a great product
I can’t believe this hotel is owned by three guys uh with a pink dining room Pink’s new black well it’s like a girl’s bedroom Gastly Gastly um any specials on today we had a fresh Alaskan halit M with uh now that I’m talking to you I’ve
Completely forgot know we had we had the halit with a well this is the first time I forget specials don’t worry why don’t you check with the chef all right I will you are the gr manager right yes and I was a server too rest manager employee
The month and owner yes all the above employee the month I’m going to take that PL back kindly remember the specials hey Joel I forgot the special just now Ryan just kind of forgot our specials I have seen him do that before the special is available tonight the macadamian encrusted hbit right let’s
Try the scalo Entre Lam shank and then what’s the calamari door what does door mean it’s a d it’s just a calamari steak oh I’ll go for that as well okay thank you I’ll keep all the menu thank you very much you’re welcome once Gordon has
A bite of Jew’s food in is going to put his smile on his face Guaranteed thank you here we go sir start go in a red wine garlic sauce red wine garlic M wow jeez absolutely rancid have a little taste I mean nothing’s hot uh yeah strange taste you know that’s the first actually first time in the history that I’ve eaten es
Cargo oh really and um I’m going to say that I I don’t like it in any way no es cargo tasted like a dirty funky disgusting flip-flop if you sauteed a flip-flop I think that would be a good good way of describing it that was [ __ ]
Disgusting I I want to run home and get some mouthwash for sure but I don’t you do whatever you need to all right yeah cuz they stink ice water for you please just have any um little samples of like wine flights anything Regional we have talked about that but we have not implemented
It so you’ve been talking about it for 9 months but you haven’t actually done it yet no one’s even bothered the sort of wine flight so trying to get it together so so you’ve had this place almost a year and you haven’t implemented something that this town thrives on
Correct right mhm have you tasted those as scar have you sco not really have you have you eaten I mean you eat here right not very often and when was the last time you guys sat down and had dinner in the restaurant never sat down with all
Three of us together strange strange I’m getting slightly nervous that nothing actually gets done here anyway I’m living in hope I have some more bread for sure I got a lme chain coming right out oh my God look at that holy crap what is that this is our lamb shank
That’s a weird looking lamb shank visually it looks like the biggest plate of puke I’ve never personally had lamb shank ever being here I do not like lamb you’re the restant manager you don’t like lamb don’t eat the SC I’m the yeah I’m the restaurant manager but I’m not
I’m not the chef wow in England would just call that a dog’s dinner what a mess I do apologize again I’m totally embarrassed that our food is this quality I’ve always thought it was better hey Joel the lamb shank he mentioned that the vegetable gravy goo
Was a little little too much oh okay I’m going to run this out okay so fine dining Frozen inevitable nasty extra I mean I I’m a maaz what’s this one this is the calamari dor steak that’s not garlic in there again is it there is garlic in there again jesz just
How that dish is prepared everything’s just laced with garlic please be my guest this what what is it trying to be a sponge I’m embarrassed I’m chewing on it going I just want to spit this [ __ ] out right now like this is terrible so that’s the first might have ever taken
Of that you know this stuff’s on the menu right you’re aware of it this is your hotel yes I’m not being punked here that you guys are their owners we are the owners the owners haven’t sent their sons in to take the hit no no you definitely are the owner this is us
Okay how do these three stoies qualify to run an Historic Hotel like this if they can’t even get the food and wine right how are they going to improve the hotel I feel like I’m being looked after by college kids they want me to come out or they probably be good yeah
Come on out sorry weren’t very impressed uh no I mean far from impressed have you ever actually stood back and looked at that lamb shank as a dish and as most horrendous the most dreby disgusting looking [ __ ] lamb shank have you given up no no no way we
Just started we’re not given up yet you just started yeah have you ever just walked in from outside checked in went up to the rooms and you’ve never done that never have have you ever done that no sir have you ever done that I have
Not oh my god what have you improved on since you bought it truthfully I make people laugh and smile every day seriously what have you changed weekends we serve breakfast all day what have you changed menu wise menu um um [ __ ] hell um I got one two three three idiots that
Haven’t changed anything you don’t stay here you don’t eat together you don’t criticize the food [ __ ] reception [ __ ] room [ __ ] food and three clueless owners owners my [ __ ] ass I’m staying at Murphy’s hotel in Northern California and after being put on display for gawking tourists everybody and eating an atrocious lunch
I think would just call that a dog’s dinner what a mess I need to see the three nitwit owners in action word has got out that I’m in Murphy’s and the hotel and restaurant are full of people I feel sorry for all of them can we get something else are a little
Too Joel is running the kitchen are burn chicken burned Kevin is getting busy in the bar and Brian is overseeing the dining room should be GE gerer cheese isn’t it gerer cheese Grier Grier I mean so guests trying to check in are left to fend for
Themselves we ask you to check in for the room is um everything okay uh yeah we’re waiting we went up to the front desk and there was nobody there so trying to check in for hotel it’s one of the owners nii I guess I just arrived to check in you get Brian
Urgently or Kevin what what about it about a guest checking in oh guest checking I can do that yeah would you please I’m sorry excuse me you should have to come looking for us in the back so that’s what happens when gu come in late they go to the bar looking for
Yes that is uh how we doing have you ever done that checked in and then found the reception closed and went into the bar looking for key no no I’ve actually only stayed at hotels probably only matter of 20 times in my whole entire life Wow and you’re a hotel owner yeah
So how come you guys don’t have anybody up here we got the bartenders or servers like me sometimes taking care of it just sign the top there please once guests get to the rooms they’re in for another unpleasant surprise see if I don’t they all people out there See let’s wait for the drunkers to go home before we open that up [Applause] have a good night it’s very noisy in there from the bar in the street the owner’s ignorance is evident in everything I’ve seen so far I’m curious to see what it’s like in the
Parts I haven’t seen like the walk-in Fridge [ __ ] that is raw pork cooked chicken sat next to each other [ __ ] disgusting I wish I’d seen this before I had my lunch fu dining it’s not at that [ __ ] you look at the mold growing on there oh you dirty [ __ ] bloody hell there’s mold all at
The sides too oh Jesus Christ look at the [ __ ] mold on that this is absolutely disgusting bollock wow so the walkin how often is that fridge seen out tce a twice a week everything out yeah yes come with me all of you all right especially owners sounds good sounds good really [ __ ]
Hell oh oh wow man oh wow oh wow fuing moldy Tor te is there should not be [ __ ] any moldy [ __ ] food it’s [ __ ] horrible and when was this maze last Saturday no I need days ago just smell that need to TOS it I know that and this terrible you should be [ __ ]
Ashamed okay no it’s not okay what is that be black mold what’s this supposed to be Thai Chili marinade Tha chili marinade I don’t know if it’s been used in a while the sauces was from a chef that had been there like in 2006 or 7 or
Something this is exactly the same way as you run this [ __ ] hotel you don’t give a [ __ ] I give a [ __ ] I give a [ __ ] if this is your dream of running a hotel then how about Manning up and look like [ __ ] owners we are this is [ __ ]
Unacceptable and it’s not going to happen anymore have you checked out because you should do the thing say to these two [ __ ] it I’m out he has not checked out can you talk I have not checked out and I obviously I need to pay more attention and do better at my
Job how any of you can run a [ __ ] business do you ever see three CEOs three [ __ ] general managers three [ __ ] executive chefs huh it’s like dumb Dum run dumb it since my arrival at Murphy’s hotel in Northern California You’ be [ __ ] ashamed I’ve been appalled by the three
Clueless owners it’s like dum dum dumbest are you guys really the [ __ ] owners true story [ __ ] Off unbelievable I mean three young idiots that are playing at running a hotel and not one of them got a [ __ ] clue I’m mad at Joel I’m a [ __ ] owner I don’t [ __ ] want to clean I’ve been here 12 hours it’s unacceptable I do want to prove Gordon
Ramsey wrong about me being a [ __ ] idiot [ __ ] dumb and dumber [ __ ] scoundrel wanker [ __ ] whatever British [ __ ] terminology that [ __ ] wanker has to say across from the [ __ ] different palem guy but I do respect him I get a Drink you guys all know I like party but I need to wind down you know I’m I’m gonna go play poker and Reno later tonight cuz I’m not going to sleep listen to that [ __ ] music how on Earth is anyone going to ever get to sleep in this hotel Jesus
Christ that’s crazy you know what Frog’s asses for everyone in this build right here right [Applause] now Christ how annoying is this this doesn’t make sense anyone in there [ __ ] bro [Applause] ass unreal there’s got to be a quieter room somewhere surely to chist it off pull it up you got it [Applause]
Rib rib rib it off get her come on see the [Applause] tattoo one na Mother two seconds please oh [ __ ] here we go hey I I have a walk in to clean I’ve been here I to go get that cleaning cuz it’s number one right now is this a this is a joke is this a joke third partying and I’m upset and uh we’re just I don’t
Know they’re partying they wanted to see it and uh I was upset earlier and I’m upset Joel I’m upset at everything that’s going on and I want this is I’m just upset how about how about thinking for 2 minutes about you I want to go I’m I’m going to go
Clean a Walkin I’m going to go clean the walkin you just walk off like that you know what I’m going to go clean the walkin because you know why why you acting like a [ __ ] jerk because I’m I’m upset that was [ __ ] unacceptable on there that was unacceptable the
[ __ ] Walkin with a [ __ ] black mole so why don’t you do something about it hey I was I if I everyone in this I’m going to clean you just walk off by that he you know what I’m going to go clean the walk you know why why
You acting like a [ __ ] jerk Brian is coming undone and his drink on the job I’m done trying to get through to him today I’m I’m upset that was [ __ ] unacceptable on there that was unacceptable the [ __ ] walking okay you’re drunk go home all right I’m
Going to go a lock in now too I’m going to do it in a t-shirt Jesus Christ I’ve been told the hotel offers modern rooms further from the bar so I’ve asked if be put in one so I can get away from all this madness there not actually quiet out
Here either and they call these modern rooms it looks like my grandma’s house from the 1950s look at this wallpaper hideous and what sort of hotel is this when you can’t get a good night’s [Applause] sleep this supposed to be quieter down Here what an awful nice Sleep [ __ ] sh is hideous water’s freezing Place stinks that my ass this place is such a mess from the awful Decor to the Dreadful food to the drunken partying all night long I need to get the whole team together and find out how it’s gotten into this state morning guys good morning morning it’s
Uh go downstairs have a meeting sounds good yeah with the team Cool man that was a bad night’s sleep the noise above here was insane I came back downstairs last night and Brian’s ripping his shirt up shouting screaming about hey shots are all on me is that normal is that really how these managers operate when they’re off duty they come
Behind the bar turn up the Jukebox when I’ve already turned it down pour themselves drinks it’s their personal fat house how does that make you feel your employees are concerned that you’re drunk in the bar when do I treat you all [ __ ] badly what yeah when it comes to
Scheduling how many days that you guys have asked off for that you didn’t get off there not more asking if you’re going to run a hotel it’s not about having a [ __ ] party it’s about levels of discipline well just so you know it’s not happening anymore but I’m not going
To be as happy sometimes for you guys you are as good as your team they represent you and based on what I’ve seen I don’t think you represent them properly okay you go first and tell these owners what they need to hear we lose a lot of reservations when we don’t
Have somebody to answer the phone you know when we leave the front desk we put the phone in the bar after 8:00 p.m. we are the front desk we are the bartenders I saw that last night yeah they don’t answer the phone because they don’t hear
It we need online booking you know what that takes away online bookings as the front desk girls you know we’ve talked about getting rid of the front desk and putting a computer there we don’t have a person there St checking so how do you feel about that so they complain you
Threatened to fire them yeah no that’s not what it is yes it is yes it is you just totally attacked me I’m afraid to express my feelings I’m afraid I’m going to get fired really nobody’s threatened here with their job nobody has you never threaten me by being fired I have before
Were you drunk yes you were drunk so that’s the message I’m trying to get through to your thick skulls your threatening staff whilst ibrated this is crazy people that deserve to be fired are these three standing here there’s no structure somebody needs to step up and run the business and everybody else
Follows suit you need one general manager that’s the issue you need to be a leader from the top that’s one person there can be 25 owners but there needs to be one general manager if something doesn’t change you guys are going to lose this place okay which one of you is capable
Of stepping up and running this business I’m at Murphy’s hotel in Northern California you’re the owner and you made yourself the employee of the month yeah the place is a mess because these three owners behave like Frat Boys cheers boys and girls and none of them is a leader
You checked out so the staff don’t know which way to turn I’m afraid to express my feelings I’m afraid I’m going to get fired things have got to change there needs to be one general manager somebody needs to take Charge I’m going to take charge I’m going to run the business I’m our leader out of us three it’s going to be me guaranteed if you’re going to run the hotel you got it you run the hotel y 100% so Kevin and Joel are you willing
To give him the support and the automony to actually run this place yes yes Brian it’s your responsibility now to manage and absolutely tow the line but there are three rules rule number one to stop drinking on the floor gotcha rule number two you have to stop
Working the floor and rule number three you’re going have to [ __ ] grow some mhm fast mhm Brian does know the most out of the three of them so I really do think if he could stop his party in ways he could really do it trust me if you
Don’t grow up now you never will I got it it’s a Hotel not a frat house I’m not going to be drinking and uh I’m going to be an owner thank God for that thank you thank you I’m going to change I’m going to be more of an owner and not a friend
SL cooworker and they’re going to see a a different Brian the future of this historic national landmark is now in Brian’s hands and I need to know that he cares enough to be responsible you are young ambitious slightly naive mhm you’re going at it in totally the wrong way
You’re on the verge of losing this business hopefully not and how would you feel if you lost the business it would be horrible it’ be horrible cuz that’s already years of uh 60 hour weeks it’s horrible I’m here to help but I want you to understand the mess you’re in is not
Good all right do you understand I do dig down inside there’s no two ways better you’re a fun guy you got a lot to offer yeah but just stop being irresponsible i and just man up yeah for sure and you can do it okay I want to make this work
Mhm from today on it’s going to be a change business is different all right okay okay couldn’t see that smile back in your face thank you I’ll see you later from this day forward I’m a change man and the business is going to reflect all those changes
With Brian ready to take charge as general manager my design team has worked all night to modernize Murphy’s hotel and now it’s time to reveal the new look hotel to Brian and his team Brian how are you sir Gordon good how you doing very smart you good you
Doing I’m good good to see ladies how are we great good right welcome everyone the new and improved Murphy Historic Hotel are you ready ready all right do this W welcome to a new Lobby aome no way is awesome exactly how it should be when I first walked in I was
Disappointed it was just like a big anticlimax now you have a nice warm modern feel the minute you walk in your guests will arrive and feel welcomed take a seat is it usful yes amazing beautiful ran what do you think beautiful absolutely beautiful welcoming awes the contrast the W perfect what
Gordon has done with the lobby is beautiful now that blue it’s so warm it’s so welcoming it’s awesome this is a Historic Hotel your ex-president stayed here yes that doesn’t happen that often in hotels thank you much than there’s more from 6:00 this morning you’re now live with online
Bookings you don’t go anywhere near the bar you know what time they’re coming and you are now in the 21st century are you ready to see the presidential sweet yeah yeah all right president come and see my room let’s go I think you going to love it let’s go
Jump in oh my God is awesome oh my goodness this one’s been freshened up this one’s been spruced up you need that Vibrance the minute you walk into a room you want to feel wow I’m stepping into history but I also want some comfort this is fit for a president our
President now could stay here Obama would be be okay to stay here now it still feels historic but it’s a bedroom not a museum exactly so you know make sure that when your guests are checked in their bedrooms are off the tour did you put a new is there something on here
To make it sof it’s all been lined and cushioned for me the big problem wasn’t the Linens it was the noise we’ve come up with a solution to narrow that down last midnight well stick to those times of your bar closing because the damage you can do to your reputation is
Devastating yeah we’re going to follow through and make sure that our customers in the hotel are as happy as our customers in the bar and our customers in the restaurant right you ready see the rooms outside that you told me we’re modern right let me show you what modern is you ready
Yeah love this one oh my gosh I love this one way look at the color look at this you can see why I got upset the owner’s done nothing in 9 months so we’ve done all this in [ __ ] 24 hours I’m Blown Away I can’t believe the
The creativity that’s been put into this place in the last few days Jo what do you think very lost words inspired you know very inspiring you know listen you should never ever ever be afraid of change you’ve got to keep on going every time Brian what do you think what’s
Going through your mind I’ve never heard you say quiet breathtaking though I don’t even know what to say because it’s beautiful beautiful this is perfect with this kick in the ass we’re going to go forward Full Throttle going to make changes that no one’s ever seen before
You ready to see the dining room yes this one I love din where where do you start buddy look at the colors come in oh my God beautiful where’s the pink oh my God yeah gone are those horrendous pink walls a stunning beautiful color on the walls that just popped and there’s one
More thing this bit you’re going to love it’s a surprise that’s going to completely change your business you ready for [Applause] this I’ve just revealed the stunning new improvements to the historic Murphy’s Hotel our president now could stay here and now there’s one more addition that will ensure this hotel thrives in the
Future you are in the heart of some of the most sought after wineries anywhere in the world and there a massive Market that you have been missing out on and here’s why every famous Winery has a lovely Tasting Room on this Main Street at 5:00 they close here you’re not going
To pick up that business this is a menu designed to pair with great local wines oh wow look at this okay oh my goodness this is incredible oh my gosh start off with that lovely cheese plate the chicken liver Christini paired with a stunning chilled Rosé and then this
Wonderful local local ricotta dip you now have a perfect menu when those tasting rooms close at 5:00 you pick it up and you continue it and where they going to stay the night right after dinner I want you to dig in um and Sample the y t menu is awesome the
Overall experience any guess it walks through our door now I believe it’s going to be better than ever I like the pairing of the Bretta and the the wine that it goes with it’s a very nice fresh dish there’s no going back no they’re only going up now yeah oh that’s nice oh
This is so phenomenal this is going to put us on the map off the charts reservations off the hook thank you Chef thank you as well as a wine pairing menu I’ve changed the entire menu in the dining room let me show you one of my favorite dishes I’m very excited about
The new menu I know where I’m eating every night oh my God fresh baked lemon merang pie oh my goodness look at that thing and the real inspiration behind this was Brian’s [Applause] hair’s this new menu is going to touch a business a clientele that we’ve never
Had at the Murphy’s hotel and I know personally I can’t wait to eat there more often with warm and fresh rooms and the new wine tasting menu my only concern is whether Brian can stay focused on the guest experience and listen every night from now on in in this hotel is a big
Night let me tell you and it’s not just about the bar it’s about the restaurant and the rooms push those tasting menus in that bar GM are you ready we’re ready um if there’s one thing you do not need as a general manager is an apron get that off all
Right good luck guys thank you are we ready let’s go guys go hello how are you doing good how are you with extended front desk operating hours guests can easily check in and feel welcome in the new Lobby wow looks nice I’ll bet it would be a comfortable sleep I know it’s going
To be fun and they’re enjoying the renovated and peaceful rooms I wish this was my bedroom this is the new s harlo and the wine tasting menu is a hit that fillet looks lovely guys they’re loving the food keep it going yeah thank well done and good
Luck when I first arrived you saw three young guys sort of playing at running a bar and completely forgetting that they were actually in charge of a hotel but Brian stepped up and has taken that general manager role which is great news I’m hoping now that they get that party
Mode out of their mind and focus on the potential of what this business can bring them great job um you performed like owners tonight you sound like owners and this place you know is rocking the atmosphere in the bar is controlled the dining room is having fun the patio is
Full the wi tasting menu is flying out keep it the good work okay Gordon he really has opened my eyes and showed me that we need to take more of a leadership role as an owner I’ve taken you out of the employee the month I know
Choose one together yes we will on a monthly basis have your input throw it into the pot I believe Gordon is saved this place by putting wind in our sales again we truly did need a kick in the ass because we were playing around a little too much gentle manager remember
Actions speak louder words your next day you’ll hear great things I guarantee Gordon is amazing he’s a magician and I think that he came through and he transformed the hotel into this wonderful Masterpiece and I’m so thankful that he came through and helped us what a gorgeous Place
Damn I never did get to see Kevin lap dance since my visit to the historic Murphy’s Hotel the owners have finally become owners Joel is keeping the kitchen and the walk-in extra clean and he has new pride in his work I got a well done done going right there you can
Go peek at the upstairs bathrooms once down the hall showers both restrooms upstairs you stay there I’m good we here okay Brian is stepping up as general manager focusing his efforts on the hotel Brian is definitely capable of being the general manager Gordon has completely changed everything Gordon brought the Historic
Hotel back to Life
