They can’t be real… they just can’t be.
Season 3, Episode 1
Gordon visits a lodge in Idaho that was built by the owner’s own hands before the entrepreneur lost his passion due to a family tragedy. Gordon will try to bring the enthusiasm back to the owner and the guests back to the hotel.
Season 3, Episode 2
Gordon heads to Southbridge, Massachusetts, and checks into the Vienna Inn, an Austrian-themed hotel and restaurant. Owners Jonathan and Lisa have seen their cluttered inn acquire a reputation among the locals, and business isn’t what it used to be.
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I’m checking into a family Run Lodge in Island Park Idaho where business has taken a toll on a married couple that has lost their way we’ve had a lot of hard years and know a lot of arguing I know we’re in trouble my struggle is not
Only to fix the lodge that’s 15 years of dust wow it’s that blood but to renew the passion that they once had the heart’s gone we need to get that back it’s about to clap when I first came into the area I saw this piece of land it was right next to
One of the world’s best fly Fisheries to Henry Fork at a Snake River and we jumped right on that piece of property and started building the lodge I thought I could fly fish while I had the phone in my pocket taking reservations and that actually happened early on in the early days in 1999 Dave would go cut the logs and peel the logs sometimes he’d make our sons peel some logs but they were pretty pretty little growing up here was something special we literally worked every aspect of it I started out as a little kid doing dishes and busing
Tables and then waiting tables when we finally got the lodge built and open we would have like 2our ways and people loved it loved it the lodge was full every single night it was going so well that they were getting ready to expand and then that summer uh we lost
My little brother he was 10 years old when he Died it was it was dark was a dark bad time and my mom fell Out when we lost that little boy our life stopped and I went to bed for 3 years and I didn’t I didn’t get up so without her here my dad was forced to run everything by himself and that’s kind of the way he coped with everything there was just a darkness and
A sadness that surrounded our family for years business is quite slow I’d say it’s probably 25% compared to 100% back then Dave and D need some help Zach came back about a year ago to help me run the restaurant and Lodge he sees constantly how it’s a
Struggle for me to keep up with the restaurant side so he came back to help you take a young man you stick him in there and you put him as a general manager a general manager in my opinion is somebody who needs to know the inside and outside of the whole operation but
He doesn’t know these things Dave and I are tired and it’s just like a black hole for us and we don’t want to work this hard anymore making it comeback is our our last hope it’s my best Hope I just arrived at Island Park Idaho and it is absolutely gorgeous this city is nicknamed last chance cuz it literally is the last place to stop for food gas and lodgin before entering Yellowstone National Park and this location is one of the most prestigious fly fishing areas
Anywhere in the world it’s a Fisherman’s Paradise there it is Angler’s Lodge how on Earth could this place go wrong look at that gorgeous wow hello Hi how are you good I’m Savannah Savannah G nice to see you nice to meet you wow my goodness me this
Place is gorgeous who built it my father no stop yeah seriously bare hands you are kidding me wow yeah it’s all family business we’re all doing it together wow um and recently my oldest brother Zach took over the restaurant so Zach the restaurant manager mhm is Mom and Dad around I’d
Love to meet them I’ll follow you wow look at those Beauties up there that’s a vegetarian nightmare up there yeah that’s fish everywhere yeah for real Hello I’m de dee how are you very nice to me place my brother Preston good to see well this is definitely a family run
Business right yes sir how are you the gentle giant with the mest touch by the looks of things congratulations place is gorgeous thank you thank you did you build it really I did build it wow just had a vision in my mind and we put things up took them down until it looked
Right and did you live on the property I do we have a cabin right across the way just here yeah don’t tell me you built that as well I did where was the conversation you both had when you decided to go ahead and build it we found this old beat up buildings there
Was a four cell sign on the back side of it so we made a deal and here we are started building and what was the dream didy what was the ambition well you know we just love love the beautiful River and we just thought it would boom you
Know because of the beauty it’s really one of the most beautiful spots in Idaho and people just loved it so there was like a 2hour wait every night how long ago was that that was our first two years wow like our first two years that
Was a long time ago so we got off to a great start what happened then we hired another shf and then people got mad cuz we changed the menu after that we had a tragedy after the tragedy my parents just kind of checked out it was a really hard time
For my family and um I think it showed in the lodge you know they couldn’t put their whole heart into it because their heart was broken so are you in love with it as much today as you were 10 years ago I’m very proud of it and I love it
But I’m really tired right we’ve been here a long time you know our goal was to have the best restaurant in the area and and 100 miles around but through the years we’ve just lost interest in that and he’s really tired you know he doesn’t want to work
That hard anymore right so you’re the rest manager yes and where did you train I worked at a few really nice places when I was living in San Diego that was where I probably where I learned the most oh so you went away and then came
Back I’ve been gone for about 9 years yeah right okay I’m going to get to the room I’m pack um Zach why don’t you show me to the room yes sir God it stinks no what’s that smell of lemon I’m not sure God that smell of
Lemon I mean why in Earth would you need air freshener in here with such beautiful air the smell in here is crazy now let me Sly up the window oh I guess to the back of your throat right yeah totally um is someone going to make up the beds
They are made I’ve seen dog baskets uh better how old are they they put in about 5 years ago bloody hell seriously yeah they’re definitely old is that blood I don’t I think so what is that I’m not sure it’s a stain anyway wow okay so um I’ll be down
Couple of minutes we’re about to eat sounds great yeah what would you recommend she does the rainbow trout here what’s her name her name is Gina okay great thanks for the update pleasure to meet you thanks Zach wow the view is breathtaking but the color is depressing I mean honestly
Everything’s dark and gray and dingy and the pillows look at those how uninviting like the dog sat on it for the last 10 years really do smell what is that it’s like a piece of candy stuck on the pillow that’s terrible it’s almost like they’ve fallen out of love for this
Place and look at that big dirty stain it’s sad because it’s almost on the verge of being neglected and you’ve got two owners that have clearly run themselves into the ground you think of a lodge in this area you think of something that’s cozy it’s warm and biting this is
Depressing oh dear always a great way to find out how often the place is cleaned check out the filters oh dear that’s that’s 15 years of dust [ __ ] in there turn this off doesn’t take much to clean that hence the reason why this room stinks of air freshener [ __ ] Out this is Gina Gina hey how are you oh so nice to meet you likewise nice to see you too what do you think is wrong with the business staffing issues servers they’re just constantly late and you know I wouldn’t have a manager but Zach’s the manager yes he would come in
At 3 or 4:00 hey in the afternoon yeah but is that Dave’s fault is he tight does he not want to put money into the business he wants to be as Thrifty as possible yeah you know this is your menu right you’re the chef so yeah I know so
Who dictates this Dave he never let anyone do the food orders even no chefs really mm but he’s controlling you yes and controlling the business tightly by the sounds of things y j thank you thank you does your dad realize when you build something this unique mhm then you need
To have a team to run it I don’t think so no I don’t think he realizes at all he doesn’t know he doesn’t know one bit he’s not he doesn’t let them order their own food uh no he watches every penny is he that controlling he really wants to
Watch what’s being sent out and what’s being paid for the money Zach please excuse me thank you Zach my pleasure thank you very much wings are for you sir with the homemade hule Berry barbecue sa well thank you are the wings fresh I believe they come
Frozen Gina knew I was coming right mhm yeah you can’t buy fresh chicken locally here being served frozen food wasn’t the start I was looking for it looks like it’s been dipped in El blood in fact the food just kept getting worse pulling back that RI eyes like pulling back that
Duv on my mattress Blood Stained and wow that’s strong in alcohol use a good wine for this right AR Gina claims her hands are tied in the kitchen so at this point I don’t know who to blame that rice is mush who cooked that like oatmeal what
The [ __ ] Idaho rainbow trout with the herb Roto Jesus what’s all the uh squidy bits around the outside those are all the sauces all the sauces yeah yeah seriously yeah ah is that risotto or some of the plas that your dad left over from building the new
Lodge it’s still got the scales on it as well why would you leave the skin that’s soggy like some used condom that has to be the worst trout I’ve ever seen in my entire career wow does Mom and Dad see this food do they come and have dinner they
Hate everything they hate the the the dish or everything they don’t like the way that she does anything then why is she here when you’re in the heat of the Season we kind of just take what we can get you can’t keep on changing your Chef
Every year I I agree we do it every year [ __ ] you now if this place wasn’t run by your parents would you work here hell no not not for a second I don’t want to run a restaurant how Keen are you to get out I I’m desperate and if you got a job
Tomorrow would you be off yeah I feel like I’ve kind of done my part the part that I told them that I would do you’re obviously concerned and you’re doing it more out of affection as opposeed that you really want to be here sounds like your mind’s made up Mhm Wow Let’s get them out please would you both come out please both of us would you come out both of you what if I don’t want to Je Sam nice to meet you likewise good to see you too wow uh so I’m lost for words what feedback did you get
Throughout my lunch I didn’t say anything word nothing at all not yet course by course you didn’t even talk to them why not I figured that was what you were going to do when we were done I was hoping at least you’re going to say something to them so they can up the
Game no I actually expected you to say something and I thought well should I ask or I kept thinking okay must be okay I haven’t heard any comments don’t you want the truth oh absolutely AB do you know the owners hate your dishes no you don’t know the owners hate
Your food no I did not know that you’ve got no idea that Dei can’t stand the curry no I never knew that I feel like people have been lying to me G I don’t blame her let me I I’m going to be frank the riye was overcooked it looked
Like we’d opened at the bottom of the dishwasher and that plug was blocked with bits of floating grease God you may find it funny but you’re not it was funny the way you just described no but art I mean no I’m not trying to laugh about the real no no but [ __ ]
Hell look where we sat though if you phone me on my telephone in the car and ask me what do you think I’m going to be having I would never have mentioned those dishes you did nothing to blow me away I’m trying to use the ingredients
That Dave asked me to use a lot of it is cost so I was tied to that art you’re the Sue Chef is there any Synergy in what you’re doing no you’re just doing it to survive no one’s thinking long term it’s stifling the business I’m amazed you’re still open
Zach I don’t know if you’ve got one foot in one foot out you shouldn’t be here yeah I’ve not been super invested that’s for sure get the [ __ ] out of here hi hi so far I’ve learned that Dave and Dee are checked out and Zach just doesn’t want to be here tonight at
Dinner service I’m curious to see if Dave is actually holding Gina back in the kitchen um so G explain the line don’t stop working but okay I work right here in the sauté area and then intersection doing the burgers the steaks and Zach he mostly stands behind the bar so he’s not
The restaurant manager then he’s the barman he’s supposed to be he went from the bottom to the top this summer nothing in between but you don’t get support from him doesn’t know how to doesn’t know how to what’s the uh microwave for Gina uh
To heat the dip up not my choice but not my choice to do a lot of things wow you’re the chef right yes so what you say goes no should be chef Jesus Christ why art did you make that no what is that it’s some kind of Cheesecake that was a collapsed cheesecake looks like a land mine what year is that from like 1876 wow next ticket Karina please your salad will be right up fulltime or part-time it’s okay to chew gum in front
Of customers or Dave just lets it go on um probably not no it’s very gross and Zach I know you can’t tell sta too but this young lady’s tune G I just I don’t know you’re right yes no I know but um is she not typical yes sorry yeah it’s
Not typical Laura please shoot spit your gum out thank you thank you are you okay yeah I’m fine you sure yeah you’re good what’s going on here yeah you’re right she shouldn’t have gun absolutely excuse me for just one second what the what’s going with the rby curry that
I’m thinking with a second chef but don’t you talk to each other so the food can hit the window at the same time if you open up and talk to Art then art can take the sauce out of the container and he it up in a pot yeah if you’ll hand it
To me I can do it right here I got lots of time I’m doing it man for a tiny kitchen trying to expedite this food it so never needs to be this hard you know that Gina you don’t like talking do you um it’s hard for me when I’m working I’m
Sorry but you’re doing desserts can’t the young man do the desserts yes I know everyone tells me I need to relinquish responsibility guys are more capable Deon Slice of Cheesecake with these ice clothes yes chef anyone can do it but you prefer wasting time doing it
Yourself I know just say it couldn’t get any worse the problem with this Lodge is becoming more apparent there’s just no communication Gina doesn’t speak to the kitchen Dave and Dei ignore the problems and Zach just doesn’t know how to take command oh man so dysfunctional yes my chicken
Is a little cold oh is it what does she say the chicken breast is cold you this chicken is cold she would like a new chicken breast on absolutely new chicken breast please just stop for 2 seconds yes sir Zach a but I just want you to touch
That touch it it’s ice cold it’s ice cold that’s what we resed in sending you’re just drowned waying over your head a mess a big mess Ms oh man so I was underwhelmed and disappointed you build this place to the absolute spec beyond belief but I was disappointed in my room the bed
Terrible Zach I pulled back the top duv and there was blood underneath the duvet the air conditioning filters were just full of [ __ ] it was really shoddy really shoddy and it broke my heart I didn’t even build the [ __ ] place right and and look at the Kitchen
Tonight what I don’t get is the service and the offering cuz it was shocking the chicken goes out ice cold slightly pink and nobody cares and that Dreadful cheesecake well that cheesecake collapsed when I left the kitchen the other get rid of it I I
Was I did today no you didn’t I know I me you’re [ __ ] nuts nuts you wrote that menu Gina I did you said your hands were tied so you’ve got no Freedom um Dave gave me more freedom I believe than he’s given chefs in the past so sorry you have fre I’m just
Going on what you told me I mean I’m not talking about Chef and listen you told me lunchtime your hands were tied and you can’t buy anything you can’t talk to suppliers and what Dave says goes yes I mean basically Dave do you handcuff Gina
No I’m not a handcuffed her only thing I try to do is get her to cost compare you’ve got to try to keep food cost lower are you telling me that what you’re sending is value for money it’s no it’s not nowhere near it am I the only one that believes what
We’re doing is incorrect Zach you’re not a restaurant manager your heart’s not in it young man mhm and I asked you one vital question lunchtime if your parents didn’t own this restaurant would you be here and immediately hell no I know we’re in trouble The Lodges around her more more successful they’re
Much more successful and they’re not even half as lovely can I just have five minutes with you do you mind okay let’s go uh thank You this is on a deck of cards at the moment that I feel it’s about to collapse because it’s built with no infrastructure mhm how’s the train of the business affected you and Dave we’ve had a lot of really really hard years you know a lot of arguing things that I
Think are really important um he doesn’t and vice versa why is he so stubborn in a way that he’s so overbearing and so controlling I think he’s just really scared of uh losing things so he tries to watch everything you know and Dave wanted Zach to kind of learn the
Business so that in case anything happened to him that we didn’t lose everything and our kids didn’t lose anything all of our investment right and you probably know the terrible things that we went through well I Disappeared right cuz I couldn’t function so he did it all himself he run the
Business Without Me and he did the best he could and he just did what he has to do and that’s what he does he does what he has to do and he knew that I was gone and so he he ran up by himself yeah he needs to accept that he
Can’t continue like this his heart might be in the right place but his head’s not in the game mhm you’ve got the view the building’s there but right now it’s just a shell it’s had better days for sure really really good days at the first it was
Wonderful we need to get that back Good morning good morning I came here yesterday and I asked everyone to be open and honest and the first time I heard any honesty last night was with your mother not easy that is it I um don’t condone your behavior myad Behavior was what I just felt like your the language that you
Used wasn’t that of an English gentleman like I would expect I’m deeply sorry about that what what language did I use a lot of FWS um I don’t appreciate you using that language with my angel of a mother and my sister I just stop you there cuz you’re over exaggerating a little bit
Because I’m not going to give you Branny points standing in front of your mother telling me how upset you are when you’re laughing and giggling with me at the same time you see it as it is you have to call it as it is I like the fact you’re
Standing up so it takes me to swear for you to step up and act like a man please you don’t know [ __ ] did you just curse that’s disgusting Behavior young man if you want to have a little chat with me later together one andone I’d love that but stop being a
Hypocrite you just sworn in front of your mother that was a mistake and I apologize mom the hours you turn in 4:00 in the afternoon I don’t know how you can call that a full day’s work Gina was frustrated the fact you don’t commit staff get no direction and you walk
Around shaking cocktails but I don’t need to prove to you my ask no I ask you to prove it to me your father put you in charge of the restaurant so the big question is what is your son Zach doing here my view was he was going to come
Help me run the restaurant he’s not even get any feedack or talking to Gina or even just asking service to not chew gum yes it it concerns me deal okay shall we move on I’ve got something really important to tell you please yes it’s something that you’re not familiar with it’s called
Feedback well let’s hear it I spent some time this morning just traveling around driving thinking contemplating and popping into local places fly fishermen locals houses cabins you name it I went there the sad news is they don’t want to come and sort of tell you to your face
Because it’s a small community um but I’ve got the feedback my daughter had a wedding reception held at the lodge we would go back and celebrate but over the years things have gone downhill Dave makes us very very unwelcome and he has pushed the town away it doesn’t feel like they want us
There the owner seriously well needs help he’s a total horse’s butt he has no idea how to handle employees or his customers there was a time the community rallied around to help them but he showed no appreciation so it didn’t last very long after time he was a jackass
Again couldn’t care less too bad so much potential there maybe they don’t care I don’t know why everybody thinks I’m a horse’s ass I guess I am huh I try to be friendly to people and I treat them just like I treated you if I come across cold and arrogant you come across
Controlling and you come across assertive yeah we need to get them on our side whe whether we like it or not their last comment to me was that if you are prepared to change and commit to change then they would walk through those doors uh Dave I just want to spend a
Couple of minutes with you do you mind um thank you guys thank you why does Zach get so uh defensive like that I think insecurity maybe um guys can you just give me your 5 minutes please in fact let’s go outside in fact let’s jump in the car I mean
Honestly I’m here to help yeah you you come across so withdrawn I don’t know what to do about that where where did that level of negativity come in well it started when I first broke ground here and all the locals started attacking us and trying to shut us down you know you
Have to put your head down and start swinging but then you were successful yeah we were successful and then I hired a shitty chef and then they all took off and went away and then I found a good chef and some of them came back but I
Can’t please them all the time sure but it’s not all about the chef dve it’s you have to take part of responsibility you know so these people leave um and they let you down you know at the end of the day that’s on your shoulders right yes
DD dealt with that tragic loss of your son and that took her a long time did you seek help when you lost your son did who did you talk to no one no one you so you just came back into work yeah the next day the next day there’s no one
Here I mean how did you get through how well just get through you know you you go day by day time time helps heal you know but there’s a hole in your heart that never heals M right yeah you’re never going to yeah but have you expressed this to Dei and that
That’s how you dealt with it because I think she’s a little bit in the dark I think she struggles to read you well maybe I just deal with it by on a daily basis you know there’s not a day goes by I don’t think I’m my son and the loss
But you know you you move on you know I still have to make a living I still have to take care of de’s feelings and the kids and all that you know the kids got spoiled in the process cuz we coddled them a little bit and it’s obvious and
Zach’s a product of that but you know I I come from I believe that they should earn it yeah but I’m in a situation and I have been in a situation where my wife doesn’t agree with that philosophy so it’s a constant friction and same way with managing our restaurant and our
Business she comes in here and wants to coddle employees and doesn’t expect them to hold to standards and I come in and I try to get them to hold to standards and I’m an [ __ ] and we have Conflict at home so as a result of that I’ve tried
To minimize the conflicts and let Zach deal with the restaurant because that’s where most of our conflicts were the business may have suffered I may have been an [ __ ] on occasion I don’t know what to do about that you know she she doesn’t understand my personality but
I’m a sometimes I take no prisoners and it offends people and D he doesn’t understand that my ET she’s more of a off fluff you can’t build this thing like that you’re tough [ __ ] on the outside you have a heart and you can show emotion I have a big heart then people
Need to see it Yeah um I’d like to talk to you about something that’s been missing when you built this place we started off so well didn’t we yes so I’ve put something together that I think will help reinstate that love yeah bring that back to the Forefront let’s have a
Look wow who’s that there hey look at that hair yeah man what happened hell of I know look at that wow talk about handcrafted even the boys yeah look how look how little they are yeah yeah that’s rare Dave smiley yeah that is rare that that that would have freezed that one
There oh man incredible you know sometimes it’s easy to forget this is why you built this amazing Lodge for the family right didd yes chokes me up yeah look at that that’s a picture haven’t seen forever we need to frame that one on the Wall these are the most amazing pictures beautiful something quite magical about that first fish right dii when you see those amazing pictures what goes through your mind just just the memories and dreams that we had you know and everything just getting better and better and better you
Know and and then just enjoying the property all of our life right it’s a Stern reminder to why you built this place and just watching your face light up reminiscing in some of those amazing times it’s so nice to see yeah I didn’t see it when I arrived and that’s what’s been missing
Yeah those were good times when we look back at the pictures that of building the place it brings back that energy that we had then and um it really does mean something thing you know we had we we’ve raised a family here we’ve we raised our kids here all those memories
Were good memories so it’s always been worth fighting for for me you need to fall back in love with it but more importantly with each other yeah how important is this to you both it’s everything it’s the world yeah it’s the world to us it’s all we have
When it’s done and said you know we spent our best years building this place and running it you’re confident we can get back there you’ve got it in you yeah yeah oh I feel so much better because now we’re moving past all the bad things and we’re starting to take a look
Towards the good things after boosting the spirits of DD and Dave it was time to elevate the lodge itself my team spent all night working to turn the the Angler’s Lodge into a destination worthy of its Rich family Legacy let’s go I can’t wait to show the
Family what we’ve done in you go please oh my go enjoy wow look at that come on jump in beautiful oh my go wow look at that g is That Hideous blood color um inviting gorgeous let’s start off with that amazing reclaimed words the bed spreads brand new oh I love it
New carpets it’s just beautiful isn’t it yeah it’s amazing I think you’ve uh you’ve opened our eyes to what the place can be it’s you’ve done a great job gge beautiful it’s amazing it was just like a new Joy kind of like when we opened it
Up the first time it was like a brand new Joy it’s something that we can reach for after going through such hard times so we know what to do now look at the rocking chair nice don’t even want to leave oh she’s beautiful hello hi guys good you guys
Here to check in yes we are great wow oh my gosh hi Alex how are you good to see you you should see what they did to the rooms today it was it’s amazing I’ve created a delicious new menu perfect for this region and my team have been
Training the staff nonstop to prepare them for a successful relaunch tonight here is our dinner menu I’ve invited the locals back and a local food critic so the lodge can rebuild these important relationships and get their reputation back on track everybody’s attention just for a second our critic is sitting
Watching paying attention to everything that’s going on thank you hello we just wanted to welcome you all to the lodge and I hope you’re enjoying your evening and we appreciate y all coming in and trying us again and uh we’d love to have you back can’t beat
The setting of course and from now on our food’s going to match all those things so hope you’re having a great time very nice to have everybody back okay welcome have a great time one short rib right up here what are you doing what are you doing for the short
Rib right right now is going three RI eye yeah sure and then you’re doing short rib have we send the appetizers look look at me so oh for [ __ ] sake Gina Gina come here come here you’re not even helping yourself you’re not talking to me and you’re just going into one okay I’m
Going to force you to talk okay so Gina yes are you okay I’m okay for now you sure I promise okay good again Art’s there they can serve the soup all right would you please absolutely okay soup boiling we send the soup with one
Nice Cal salad so next up art dress me a kale salad no no no I’ve got the salad you got the salad okay why can’t he make the salads never has to be this difficult but you can’t work on your own I’ve worked on my own many times Chef
Gina Gina come here come here are you listening or you giving up no no by know I told you you cannot work on your own you Just sh I work on my own all the time is it best you go now no you can’t work on your ey you’re going to sink
This place get a grip okay it’s not next ticket um yeah FYI in there tonight genus struggling yeah Kurt stepped up art stepped up uh but with a menu that easy if your mind’s not in that uh you know you’ve got no chance kale salad in
The window table 26 seat one thank you is that for the uh critic yes you season there I did salt pepper refesh please um art take over please uh Gina take a step back art Gina’s on the desserts let’s go okay I got chicken in the oven so were those three apple crisp
In the oven or you forgot them they are in the oven Chef yeah uh Dy reheating a dessert I expect you to nail that’s your table you know that nice and gently yes sir off we go roasted chicken with the crispy skin and we can’t do a scoop of ice cream
No answer we can’t do a scoop of ice cream it’s cold in the middle okay I will stop stop going to take your apron off and then go home art take over please okay how’s my desserts ready roll it’s not working is it I’m just nervous no it’s not
Working you know it’s not working I’m not going to shout I’m not going to scream it’s just it’s unfair it’s unfair in you and it’s unfair in the lodge you’re sending a short rib to a table that we haven’t even sent the stus no you you you you’re destroying the
Lodge I’ve got a critic that just landed one mistake like that and this place is going to close heard understood I’d like to finish out the evening and see how it goes it’s not working if you’re going to go back in that kitchen what are you going to do
Differently what’s the point I want to keep working so that I can get it down you’re not listening you’re not listening you’re not even you’re not even prepared to take any advice any help I know it’s been a long time Chef since somebody was telling me exactly
What to do and it’s different for me we can’t continue like this there’s no point in fighting this yes sure oh man Okay d d Dave Gina it’s just not up to speed yeah if you can’t work with this menu it’s not going to happen so yeah the good news is Art and CT already up to speed already yeah yeah that’s goodness uh good feedback from the customers incredible everybody was very
Happy loved everything compliments all around not a single complaint that’s right any difficult questions on the critic nothing difficult at all no he was uh he very friendly very nice and just really enjoying everything he’s like this was simple and it was beautiful it was perfect awesome nice
Good night right it was a really good night happy I am happy good very happy that SM nice I’m just so happy to have so nice to see back in here you yeah well I mean they’re happy right yeah that’s the most important thing but there’s one tiny Missing Link someone
That I’ve arranged for all three of you to meet her background is extraordinary she knows the area inside out and I’ve asked her to come here for a month and help set this place up and I want you to benefit from her knowledge please welcome Emily Brown how are you I’m
Emily DD D pleasure nice to meet you Z hi Emily nice to meet you nice to see you likewise welcome good to see you um first of all she knows this business inside out and she excited work as a consultant for a month and help set this place up for a
Very very busy season yeah I’ve heard all about you guys really excited to get get you guys where you really need to be so welcome um I want you two to do something you haven’t done for a long time I’d like you to take your dear lady
And go and have dinner oh nice won’t that be nice tonight Zach’s got a table for you oh that’ be great excellent it’s the first time I’ve seen hold your hands a I like the RS yeah mhm see Dave smiling it’s like the pressure’s lifted off the love is rekindled for sure and
I’m really excited to have everybody in Island Park start coming back again and being excited about the lodge like they were when we first built it uh my time is done you leaving now are you leaving now I am leaving now you guys have a great spark here trust me
You need to show it don’t stop good night take care God bless thanks thank you thank you so much take care here to me and you man cheers better days yeah to a new Lodge wow what a nice oh man that’s better man that’s cold out there there a [ __ ]
Handbrake it’s gear stick on the steering Wheel I should Drive [ __ ] useless [Laughter] man after I left the lodge the family embraced the many changes and is excited about the future both Didi and Dave have rekindled the passion you’re doing good honey we’re a good team and we enjoying working together to make Angler’s Lodge the place to be once
Again I’m visiting an inn in Massachusetts that’s been run by a dysfunctional couple I love you so much but you suck as a business partner he’s lost I have no idea what I’m doing here and she’s lost it just wanted to keep it together tonight and with the staff
Suffering as well what’s the worst thing she”s ever done to you smack me on the back of the head I’m not even sure if I can get through to them the whole operation is screwed what do you think we should do close come on nestled in the heart of Scenic New
England lies the small industrial town of Southbridge Massachusetts it’s home to the Vienna in and restaurant husband and wife Jonathan and Lisa COC have owned and operated the Inn since buying the property back in the year 2000 Jonathan had this crazy idea of creating the Vienna as an Austrian restaurant and him breakfast
She said have you been drinking I said no not yet we try to transport people and to give them that feeling of being in Vienna without having to fly there when people come in and they stay here for the first time they think that Jonathan and Lisa are a very gracious
Host Charming the perfect married couple but if you dig a little bit deeper and you stay a little bit longer find out it’s quite a different story Lisa is an emotional person she does get upset often she will just you know explode and she can’t help but be upset she’s over the
Top my beautiful wife my boss sometimes she’s not so nice to me why do you always have to dress like a goddamn like bum there has been a time where I called her a psycho [ __ ] cuz she was being a psycho [ __ ] clean up man I’m done with
This I don’t feel like Lisa is authentic when she’s crying I don’t feel like she ever means It Jonathan and Lisa live in a room at the end you can hear them screaming at each other and you can hear it in the dining room so there’s no boundaries they’ll come down after the shift at the end of the night and they’ll have cigars have some drinks the environment can
Quickly become unprofessional she’ll go up to a table and ask them about like their sex lives you’re are good looking we don’t get that many locals at the Vienna there’s like a lot of things things that people think in ton about the Vienna and I think it’s become a little
Taboo you have uh those rumors going around people say oh the Vienna they’re all swingers it’s a big brothel it’s just it’s just ridiculous it’s ridiculous that being said we’re very friendly people very Friendly people from the outside think that Vienna is doing very well and we’re very prosperous but somewhere in there we’re losing they’re dragging us down with them and if they want us to help them they they need to help us the Vienna is our home has been for 13 plus
Years and you know it’s hanging by a Thread and this 5:30 at T 5 walking right in we want to be ready for this place my God what happened to him he didn’t last very long did he found our cat H bloody hell dead cat and a cabbage isn’t that funny good morning welcome nice to meet
You likewise good to see you too Gordon first name is Melissa Melissa good morning how are you how are you Lisa COC Lisa nice to see you you don’t look very happy I do I it’s my resting face wow um yes welcome to the Vienna so happy to be
Here what happened to the cat poor thing cat got run over oh I see and you got it stuffed for Halloween right actually better to see you now right um yeah love the atar by the way thank you everyone wears this wow how much are the outfits about $300
$400 $300 average you know they get their own I mean they’re their own dresses you know oh you buy your own uniforms yes they do stop it we do well they have them for many years and it reminds them to not gain weight wow so who designed the place
Well uh my husband and I and whose idea was it to buy it uh my husband so it wasn’t yours it was not my idea actually very much against it wow H why were you against it it was very overwhelming I had two small children
But probably uh after I lost my mind the first year I think we started to get a hang of it and who’s Austrian are you from my husband’s half Austrian and polish right I I’m not nearly as exotic I’m very American right and he’s the chef right
So he runs the restaurant kitchen and you run the Inn correct and whose idea was the violins on the table mine where did that come from that was actually from an estate sale down the street I did Dead Man’s violin no why not I don’t
Want to sit across a table with my wife and look at a dead man’s violin well bit freaky know I don’t know what would you rather look at when you see the Vienna her who’s her uh my wife oh your wife yes but you have to have something to make up that white
Space what would you suggest uh my wife you’re going to put her on the table that’s kind of scandalous I am so [ __ ] confused Dead Man’s violin what about some flowers fluty H is this place always as clustered as this and who’s that there a Prussian family of course that was uh Fredick
That uh their family all was murdered uh so hungry yes wow it’s a dead man’s violin and murder on the wall um great story to uh encourage a nice warm welcoming dinner so um why I check in upstairs you can do that right now yes please you want thank you wow
Wow interesting indeed just a clutter your bedroom’s over here rocking chair where’s that from that’s actually the first piece I ever refinished wow so you’re quite an antique holder room service oh room service come in holy mackerel now what we have here some pulled Bo sh right and then you
Have a little Cel root right on top wow and what’s that a little parsley excellent um well take one would you like me to have one yeah of course there’s three three pieces excellent sure thank you thank you for sharing you’re welcome oh hold on wait wait let me put a little
Bit of the garish on that you want me to have that well yeah we’ll have a little piece of each M what did you think of that by the way celer r really don’t like it the pull boore maybe just a bit more soft wow and
What did you think of that I think it’s a nice little surprise for people when they come in to uh liven up their appetite B was very watery it was very watery I didn’t that the bread was soggy soaking wet soy from the celery route thank you enjoy your stay please pass on
My comments to the chef I definitely will here we go oh dear okay wow and who designed these bedrooms I designed everything you designed m i wallpapered it as well seriously what’s this that’s a another closet what you mean another clet I don’t have a closet in my bedroom that’s
A closet that we have because there’s an area over here for guests to use but where am I going to hang my clothes right over Here you don’t need get an entire closet so if you need clothes out of your closet you come in my bedroom do you have the key on you I do can I see inside I just I’m a bit freaked with locked doors in my bedroom a yeah I’m
Sorry okay thank you it’s right here oh it’s there wow just my closet holy crap stop it stop it seriously all my stuff it’s like a garage cell in a closet that’s why we keep a lock on it I’ve got no interest in wearing of the garments but thank you
You sure I’m I’m positive 100% positive bloody hell what’s the price of this room this one is $220 $220 cor yeah and I have to share my wardrobe with the owner but what’s through this room here that actually goes to my bedroom so do you just walk
In when you need to get some clothes from here no but from your bedroom to my bedroom well I only do that once or twice a week and what’s this wow it’s a an antique purse that was actually found in the house and we thought it was really neat to uh be able
To have as for that’s a toothbrush holder in case you decide to take it along with you that’s a toothbrush hold or you could stick tampons in there if you really wanted to we do usually have those oh they’re not in there right now there you go an
Old lady’s case mhm just trying to think of clever ideas to make this feel like a historian historic it’s definitely historic oh bloody H how old is that you need that uh no I just fascinated to see what’s in my basket thank you for that oh dear everything looks dated I mean First
Impressions it looks very very tired what is all that that’s if somebody wants to throw roses on the bed oh for God’s sake isn’t that adorable and then they go back in the drawer I guess once you’ve used them okay well I’ll look forward to seeing you downstairs I’ll have lunch super
Thank you you’re welcome well Jesus that’s freaky the owner’s bedroom is literally a meter away the place is so dated what a mess [ __ ] everything’s just cluttered what a mess look at this a I mean seriously bloody hell pip was [ __ ] everywhere more decorations terrible right here have a sleep can sit
Wherever you prefer boom boom boom let’s get some food out you want to get some food out yeah what’s in here Jesus least let’s junk everywhere mhm yeah I know everywhere is the whole house packed like this of course it is why it’s crazy have you always been this bad it’s a new
Thing I’m coming at terms with right it’s just a but you do have a problem with it actually no I I I think I’ve actually gotten rid of a lot of things in the past couple years don’t have a problem with everything I’ve just seen
In the last 10 minutes W oh well you go right let’s uh oh jeez um do you know how to say all these how’ you pronounce that s um you’ve been here a long time you must lingo a lot of people must point to what
They want to order right or just pick up the last line how do you pronounce that uh conning Burger kops wow and how long’s this uh menu been running like this uh since the beginning oh 13 years ago St yes seriously yes uh let’s start off with go for the scallops okay let’s
Do the beer batter sour Crow yeah let’s go for that um and throw the vegetarian Mushroom ravoli in as well wonderful okay great I’ll keep hold of the menu for now okay thank you SE it in first whoa yeah almost lost it regroup regroup where is Missy I’ll bring it
Right out that’s Mr Ramsey’s first red pepper Blanc yes sir our sear diver scallops with a red pepper BR block wow thank you and scallops are normally round right yes they are we have beautiful sea scallops I’m not sure why they cut it up today no
Nor am I oh well excellent okay thank you very much looks like the dogs chewed them I mean seriously that’s R what up with that excuse me would you like me to give me any comments back to the sh comments yeah those [ __ ] thank you terrible we’ll have Val take care of
It for you who’s Val me I like the way you talk about yourself in the third person sear diver scallops tastes like [ __ ] tastes like [ __ ] really wow okay any specific kind of [ __ ] or just no diarrhea [ __ ] oh these here are the sauerkraut bak and are these edible
Flowers or not they are chrysanthemum they are mhm okay great thank you all right there there they are terrible I mean the food is so dated it’s extraordinary like a pair of poets this I have here is the mushroom cream delici ton cream w i mean what a [ __ ]
Mess there she is [ __ ] out wow vow yes delicious I mean you kidding me no no I’m [ __ ] delicious seriously really good no flowers I’m all about ah you had me go in there for a whole second I thought it was all about the food I maybe next course Jonathan the flowers
Are absolutely delicious the flowers and this menu doesn’t change every decade it’s the same menu has been on for 13 years Jonathan doesn’t change the oh sorry I asked you a question Lisa always answers go on you Jonathan doesn’t change my question I’m sorry no you you answer Melissa’s question first then
I’ll go back to Melissa you said this doesn’t change but once a decade and I said Jonathan doesn’t change much right um you’ve been here a long time you’ve seen the place uh in Decline um what’s the big issues here little disorganization um things unclear yeah nothing consistent yeah and you know one
Puts the other on edge and we get the brunt end of it Lisa is listening to every word you’re saying I I can barely hear you no no I was just talking to miss okay I’m sorry no no do whatever you need to do um what’s the worst things you’ve
Ever done to you uh smack me the back back of the head and in front of the customers seriously in front of the customer not hard but still uh demeaning yeah I’ll say damn said it was under seasoned over seasoned under seasoned really which everything wow um where’s Lisa I will
Grab her for you right away Mr Gordon and grab Jonathan 2 as well will you please will yeah and anyone else in the kitchen please okay excuse me Lisa joh yes can we meet up in front with Gordon that’s the most edible thing in here uh right um First Impressions I
Look outside historic in unfortunately you’ve misspell that it’s prehistoric everything’s so dated I go up to the room and the room’s shoddy Jonathan do you not think it’s a bit weird that hey my doors open adjacent to your bedroom but your wife’s clothes are in my
Closet I never thought of it that way but I guess that is weird that was shocking you just served me one of the worst lunches I’ve ever eaten and it was that bad I started eating the edible flowers you can’t be proud of what you’ve just served me and
Charge me abolutely not absolutely not you’re correct you clearly have given up it tastes like it and it feels like it what do you think we should do closeth because your heart’s not in it and I think your head’s just in with the clouds embarrassing pretty [ __ ] awful it
Sucked caught me off guard completely I mean you knew he was coming I did really embarrassing I really thought we tried harder and I let you down I’m sorry you did let me down I’m really sorry I always try to tell you that we need to change things we need to make
Him sexier and you never want to listen to me I’ve always wanted to change and you always say I’m too random and it’s not I’m not random I’m trying to show you ideas and things that we can do differently this sucks he couldn’t have cooked worse
Than he did can you pull my ankle it hurts so much I’m never going to be able to walk tonight oh God don’t worry about it we’ll be fine we’ll figure something out he doesn’t [ __ ] listen to me does he h I feel so good I’m not really that upset I’m just
Crying because I want to right now I’ve heard rumors around town that the basement is known as a Swinger’s hangout and is used for late night parties so before dinner service I want to take a look at what’s downstairs wow look at this my God some really expensive stuff this is
Crazy I can’t believe how much stock there is here here it’s like they’re spending the money in all the wrong places look at that this place goes on and on oh my God please shout before entering the mineral spa mineral spa oh my God this is like a dungeon dungeon for
Swingers tonight is crucial because I need to get my eyes on how Jonathan and Lisa are running the hotel since both of them seem to be on different pages can i h get you beverages to start with we’re getting some wine okay I was I was thinking Cosmos but mine
Is there’s so much stuff in here I’ve never seen a kitchen so cluttered it’s been worse believe it or not how come the food just sits there right at the moment our timing is really not at all good what are these for Jonathan those are a little premal little cracker
Little piece of cheese premal I get that to get rid of please all get rid of yeah I trash oh you can’t serve that on P of paper for customers to eat you can’t ask them to dip into a [ __ ] doily with a cracker and then a flow Yum Yum Yum Yum
It’s just no it’s a bit [ __ ] up JY it’s not your place but it’s just a bit weird you okay yeah no I’m fine I’m okay when were the chickens roasted 2 days ago that’s the last of them why do we roast them two days in advance they’re
Delivered twice a week they’re cooked off the delivery day what kind of impression do you think you’re sending out to your customers when that chicken’s roasted two days before they come I I I I when do you think this chicken was roasted you my goodness I hope it was
Today it was roasted 2 and 1 half days ago I am not happy to hear that at all that was going to be dry as a dog bone but anyway uh try to enjoy okay thanks I don’t feel well anymore thank you I will try they’ve been coming for 12 years you
Need to just seriously just focus on getting this night done and they sit there all schmuck I want to kick them out right now do you want us to take the food back I mean this is like so disappointing that you guys feel this way I thought we were friends and I I
Thought you would maybe told us if you felt the food sucked that much you know it’s really gosh I feel I feel like I want to pass out right now [ __ ] now um so the lady you just talking to over there had no idea her chicken was
Roasted 2 and a half days ago it was roasted 2 and a half days ago yeah I didn’t know that okay fine I mean it’s not my business with him no I’m just I’m just two are so defensive there’s a thousand different ways to make SP I’ve
Got nothing to do with that I’m talking about the chicken I mean I’d love to find out the process chicken I’m talking to about the chicken yeah well make an excuse again got Focus nothing resonates with you does it nothing it certainly does absolutely it all does
What and the hell I just wanted to keep it together tonight that’s all you’re crazy are you like manic or something I’m manic yes I am right now how’s it going guys uh something between shitty and awful what does it mean when it feels like an elephant
Sitting on your chest oh you don’t have a heart you can’t have a heart attack are you hungry Gordon what is this that is bacon should be on a different shelf and this here that shouldn’t be thrown there either what’s that beer batter for the beer batter shrimp should be thrown
Out and this one let me just St that on top sure put it right on top what is all this that was bacon no no I that’s okay no why is it in your fridge like this I dropped it one shelf below instead of putting where
It belonged I put it on the corner normally these things are pretty orderly this is a complete cluster F what’s that corn beef let’s let’s get outside let’s get outside what is going on the whole operation is screwed the kitchen shocking the line disaster cross contaminated ated raw meat cook meat
[ __ ] everywhere and then the biggest asset where all the money is is downstairs in the Y seller who’s maintaining standards here he is I cannot believe what youve just done in there I really enjoy it you can’t enjoy that I swear to God I do I I must be
Like cucko in the head or something well you need help maybe he does you need to wake up [ __ ] me I think we can do this I know we can do this yeah but not just you and you I want it to be you and I because you so
Don’t listen to me most of the time like when I tell you it’s time to come home Jonathan it’s time to [ __ ] come to bed and you just say [ __ ] you well you know [ __ ] you now [ __ ] you Jonathan oh yeah I love you so much and you’re such
A great guy but you suck as a business partner you really suck thanks do you want to recreate this you want to divorced I don’t want to get divorced you want to getor no I don’t want to get divorced why has it always been your way
I guess I’ve asked for you know more than me apparently I don’t I’m as stupid as you think I am if not worse thank god let’s go in the back door [ __ ] you okay give me a drink I couldn’t get this down fast enough that looks pretty good all right [Laughter]
Nice it’s going to be okay thanks for being on the other side we appreciate it oh sorry that bourbon was really strong crap crying again it’s not really crying it’s just releasing release it Lisa going to you and him together please sure I’m unconvinced and I’ve never met
A couple so undeserving of my time and I think you Lisa you’re just faking it I’m just trying to no trying to get through the night tonight no you’re acting the crocodile tears are there next minute is a laugh it’s self-preservation and it’s the only way
For me to get through the day there’s no heart there’s no feeling there’s a lot of heart no there’s not I love what I do and what do you love drinking with your friends I don’t do much drinking I’m not the party girl he’s the party boy so
There’s no parties way on after service downstairs in the basement with the customers not in the past like 10 years Jonathan you’ve lost interest I’m a mess yeah you are so the first thing I want you both to do is to pack a bag I want you to get out of
Here start packing After sending Lisa and Jonathan away for the night I’m hoping they can start to realize the effects they are having on the Vienna but before they return I called a staff meeting morning good morning morning morning so I can get a better understanding of the damage that Lisa and Jonathan are
Doing um I didn’t get a chance to meet you yesterday yesterday I’m Jamie do the housekeeping here okay great let’s get one thing right I’m here to help having done my research I mean the one positive feedback I’ve had is about how good the staff are cuz I know you know just how
Bad things are and having witnessed that service last night uh I’m appalled is it always like that yes screaming yes people can hear them in the dining room I’ve had tables that have asked um if everything was okay in the kitchen we can’t be expected to be professional all
The time when they’re not professional after our shift they they’ll sit down by the table and expect us to wait on them hand them drinks till midnight if we leave they get upset so guests St here and they’re drinking downstairs in front of those guest sometimes with the guest
See there’s no separation between business and personal when you’re sitting here entertaining your table she’ll find something wrong that you’re doing and she’ll come and point it out at you right in front of your table T she’s just rude she texted me sometimes really rude text messages like oh you
Forgot this or you forgot that or why didn’t you do this and why wasn’t this done crazy another problem that we really have been having is we don’t have an actual payroll system there’s no payroll system and he’ll say yeah I’ll get you one and he just never ask him
For your salary we have to ask we have to ask for check yeah I got I got 20 bucks right now that’s all I got right now here tomorrow morning I’ll see you they’re drip feeding your salaries my bank does not take the checks neither
Does mine when was the last time you had a staff meeting and discuss this never never uh I’m sorry but I want to put an end to all this here’s what we’re going going to do um they’re arriving any minute now and my message to them is if
They’re not prepared to bring in a level of professionalism and understand those boundaries need to be met on a daily basis they’re going to lose the in and they’re going to lose you let me go and get them I let myself continue to be abused
They need to know that it has to change and it can’t just be brushed off anymore uh I had a chat with the team they’re not in a good place and you’ve abused them There Are No Boundaries they your staff and they need to be treated a certain way let’s go to jam
First I’m really concerned about the abusive text as you send him why would you send him an abusive text oh you would send me a picture like oh you forgot this or you didn’t do this right or this you told me that you worked at a
Lot of other places and you knew how to clean and when the toilets aren’t cleaned and stuff it’s really important but some of that stuff doesn’t work so it’s like I’m sitting there scrubbing and nothing’s coming up and you you’ll be like well go do it again and it’s
Like I’m trying I’m trying to do what I can none of these talented individuals get paid on time I want to know why they don’t get paid on time because I don’t have a payroll system in place right now well that’s a [ __ ] disgrace that is disgusting and then you want them
Waiting on you up until all hours of the early morning while they tidy up after your crap and then you can’t even be bothered to pay them on time it’s a it’s a mess no you are a mess I need to say something though that almost every single person here we’ve
Given them loans you’re lending them money to buy uniforms to work in your goddamn business right that’s absurd why why absurd to pay for a uniform the business should be providing the uniform well maybe we need to do that I never thought about it that way whose business is this
I’ve tried to create here a place where people can come and and and relax and escape from their stressful lives escape from their stressful lives to hear you and Lisa scream at each other are you [ __ ] kidding me we don’t always scream at each other
But when we do I’m smallest place is you live here so You’ got no idea how many times you do it the love affection and respect that they’ve shown you is extraordinary and the sad news is you both don’t deserve it I’m sorry I will change I just hope you you
Guys want to continue I just want to say thank you for your honesty uh loyalty uh there’s some other important people I want to introduce you to this morning uh thank you thank you thank you very much thank you guys uh good morning ladies and gentlemen morning good morning uh So Lisa and
Jonathan uh I’ve asked uh some ex- customers uh locals to come and give you some feedback has anybody stayed there recently we did the room we stayed in it had tools and screws and instruction manuals so it’s not just for the air conditioners and and stuff yeah that’s
Right you’re right Madam give us an insight to your experience please I do have to say my husband ordered uh scallops and they were raw we returned them the decor was very outdated and it feels very cluttered you feel like you’re locked in the closet it’s just overwhelming when you’re trying to have
A nice dinner I would never come back there if things don’t change okay what do you guys think about the uniforms it’s a bit much the poor ladies were kind of revealing server was the nicest person but I think it takes a lot away from
Them it doesn’t need to be in your face the reputation locally is crucial what have you guys heard I’ve heard that’s a Swinger’s hangout I heard that as well when I had mentioned the Vienna they said that’s where the swingers go you eat downstairs and then you go upstairs is what I was
Told but you’ve heard this before we’ve heard it for 13 years but is this due to your late night drinking and the party I don’t think so fact or not that’s how yeah it’s just you’re living there but what I’m trying to say is that there are no boundaries it’s a Oasis
Down there that has got a Jacuzzi a massage table and if the word has gotten out around town and then you people misunderstood that room and that’s where it all started I’m just saying it either a business or it’s your home there’s no there’s no crossover the mixed messages
You’re sending it’s your own fault cuz you haven’t been clear I used to come to the restaurant probably every month or so and I can tell you have a lot of like passion for your heritage but it’s not in the food anymore if Gordon can help you take your
Heritage and the food and modernize it and you can progress with that I’ll come every Friday mark my words it’s a promise do you have anything to say say both you to these guest thank thank you so much for your honesty and input and uh really really appreciate it we’re
Going to be making some big changes to uh address many of the things you talked about the staff have been incredibly loyal they haven’t been treated the way they should have been treated I’m undecided about these two but I am committed to that team cuz I see what is
At stake and the Jeopardy they face going forward now I got some something else important to sort out after leaving Jonathan Lisa I moved forward with my plans to help renovate the Inn I brought in smia Dave Foss to create a beverage program you just have
A look in here I mean that one’s fantastic from the excessive infantry they weren’t using 03 oh that’s delicious my team worked up to the last minute transforming the many spaces at the Vienna w wow wow that is amazing holy smokes this is beautiful this is incredible Bravo the Vienna had no
Organization for managing the day-to-day operations so I gave them the state of-the-art system to help with all their hotel operational needs welcome to the web res Pro system and this will help transform your business it will link up to the POS system and it will give you
Data like you’ve never had to before fabulous you need to be organized from the infantries to the wage costs to the salaries to the PS systems to the checking in and the checking out system and the good news guests can now book online so this should relieve a huge
Headache I could see that everyone was thrilled with the changes at the Vienna good have a good look round but as I watched Lisa where’s this stuff from I noticed she was satisfied with the renovations these are different chairs from the other ones aren’t they no I was
Just seeing if it was 100% cotton is that a pull out no it doesn’t need to be a pull out and right now I’m worried where Lisa’s head is going into relaunch this Evening good evening I can help you with your bags first let’s get you checked in while it was time to relaunch the in and restaurants a little more modern y we have an order I provided the staff with brand new uniforms that go with the new updated menu that includes wine pairing
And beer flights first is going to be the Greatful then the second is going to be the pilzer are up here please get out of here Lisa off the line actually let’s turn this lamp on no light B oops excuse me you see jaming I’m no
Light BB in there I just wanted to turn the light on don’t worry about it okay what who’s complaining about the light bulb oh just making sure that they have enough light trying to turn it on then realized it later doesn’t matter doesn’t matter let’s focus on the big things are
You always like this over little details like that I like to have things feel right and so I’m feeling extra like an extra need to make sure everything’s right that’s all Ot cler Ot probably whatever that means over the top H over the top I guess I don’t have to be so
Over the top now do I you do not yes what is wrong with her tonight do you think she’s going to go back to her old way when I leave she might accidentally customer coming welcome while Lisa is nitpicking everything unnecessarily do you guys have the
Appetizer for Table 5 oh sorry we didn’t give you that yet no you didn’t no no Jonathan oh [ __ ] is lost in the kitchen and service is starting to suffer what table number is this please that is table number 11 and waiting on the two flank steaks with it and where’s the
Flank steak are they coming uh moments moments uh minutes who’s cooking the flank steak come on guys we can do one four top at the same time yes yes I designed the menu around the size of the kitchen and the speed of both you working together
Okay come back for the flank where the hell is this look at me both you both of you cut the [ __ ] okay look at me you’re more capable of doing four [ __ ] main courses at the same time especially when there’s two of you and one of those main
Courses is the same dish we got to talk to each other but I’m not going to start sending one dish at a time from four top serious doesn’t matter it doesn’t matter at all Jonathan but look at me hey look at me I need some [ __ ] effort from you a
Little bit I need a little bit of respect and a little bit of effort from you okay yeah and look at me you’re the man holding this [ __ ] thing together got it as you go down the whole [ __ ] place is going to go down so I need you
Step up okay I need you talk a little bit and I want four main courses at the same [ __ ] time and Jonathan you can get your mind set round four main courses at the same [ __ ] time understand we’re serving one table at a time and we’re going to complete
That table yes four main courses three main courses five main course going talk together sausage goes with what the two soups what’s coming next it’s going to be uh sausage two carrot soups and a fried cheese good for table seven okay so we’re talking now yep good carrot
Thank you very much we have your flank steaks your wine is coming right away okay your sausage you guys are all sharing right I think the New Vienna will definitely attract a younger crowd oh my God so beautiful I’m super excited about the new changes and I hope they’ll last I I really
Do uh right we’ve had ups and downs but tonight is a prime example of how good and how profitable this business can be customers loving the food they love the decor I’m leaving you with all the tools to get this place back to where you
Wanted to go I do want to ask you one thing sure is there anything that’s happened this week that you’re not happy with yes I had expected the bloom iner to be done not the coning but I was it was the room I didn’t expect and the
Room that we’ve done is amazing still has problems can I just tell you something really important this is not a makeover show I know that yeah but you’re complaining about I wasn’t saying I didn’t love that room it’ be a great shame for you to sound ungrateful oh I’m
Not ungrateful I am just so shock the new management system to Dave you got no idea I’m coming across wrong if you think that I’m being ungrateful cuz I’m really not um it sounds like that no not at all I can’t come in a way of a magic
W and transform 15 bedrooms and put a brand new kitchen you now know what needs to happen I do but I need to tell you something that you’re not going to like I arranged for a new stove you did to come and then when I got the engineer
To come and Survey the place unfortunately he had to leave yeah because he was going to shut the place down there there practices that are taking place in there that aren’t appropriate you’re saying the gas systems or the whole setup underneath there nothing’s been changed in 13 years
And it’s on the verge of running legally okay mhm listen I came here to help but you need to help yourselves and you need to dig deep and STI together okay thank you thank you good luck okay thank you Gordon okay good night thank you I’ll feed his safe traveling man that’s hard
Work soon after I left Lisa and Jonathan reverted to the old Vienna this is something that belongs here here that came with the house what are you doing you’re insane by changing the decor and bringing back the original menu it’s worse than it was it looks horrible they
Chose not to take my advice about running the Inn properly listen to me about what should be going on in the kitchen and as a result their reputation in town Remains the Same