these bozos put their $$$ in the wrong place | Hotel Hell | Gordon Ramsay

like hello you had the money to fix your hotel so why didnt you ??? 🙄

Season 1, Episode 4

Gordon Ramsay visits The Keating, a ‘luxury’ boutique hotel in San Diego, California. Owner, Eddie Kaen, has blown millions designing the hotel to look like an Italian sports car, but neglected to spend money on things the guests really need.

Season 2, Episode 2

Gordon checks in to the Monticello Hotel in Longview, Washington, which is owned by Phillip Lovingfoss. He’s a wealthy individual with a fleet of classic cars, an array of diamond rings, and an apparent drinking problem.

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these bozos put their $$$ in the wrong place | Hotel Hell | Gordon Ramsay
https://www.youtube.com/channel/UCUZzyuAlhHNP3oiuMjn7RfQ/

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tonight on Hotel Hell imagine if a
teenage boy designed a hotel it would
look like a
Ferrari there’s a lot of red there’d be
a chocolate pizza on the menu it’s like
someone’s wi their my dough and there’d
be hot waitresses with super short
skirts well this is the keing hotel
looks like a nightclub out there with
those ropes it might seem like a
teenager’s dream but it’s actually the
Twisted vision of a grown man and for
the staff who work here I’m at the end
of my room I have my days now here it’s
a living hell Jesus Christ call 911
urgently
San Diego California is one of the top
five vacation destinations in the US and
is home to the keing hotel which lies in
the heart of the city’s buzzing Gas Lamp
quarter want to say the desk this is
Christ how may you be of
service the hotel is the brain chart of
local property developer Eddie Kane
everything about the place is just the
way he likes it the keing was my vision
I was at the Ferrari dealer looking at
cars and it kind of just hit me why not
have the Ferrari of hotels
but this 35 room Boutique Hotel is far
from living up to guest
expectations oh my gosh Eddie pitches
this as the Ferrari of hotels but it
feels like a hospital sterile almost
this is all style and no substance I
feel like it’s a jail like I don’t want
to take my shoes off ever this is uh not
exactly
luxury Eddie h a sports car design
company and sank Millions into the
interior design but he spent peanuts on
things the hotel really needs
let’s not use this machine for the
sheets because it has rust in the back
making life a misery for his guests and
his staff I have zero resources pretty
much everything there is to do here I do
it how glamorous is this it’s a hell
operations here to be
honest Eddie’s constantly adding ideas
he’s seen elsewhere but that’s hurting
the hotel and the restaurant I believe
our menu is [ __ ] joke it’s like four
pages long which are all favorites of
vies but we’re not feed a [ __ ]
million different Eddies we’re feeding
different people
is at the end of the day I am the owner
right if there’s something I want on the
menu jef’s going to do it yeah I think I
piss them
up Eddie will come in and say I want a
chicken parm slider on the menu I had
one in New York and I say yes I have
stopped being proud of my
food the hotel is millions of dollars in
debt and struggling to fill the rooms so
I have my work cut out for me if I’m
going to get this place back on track
we’re losing a lot of money it’s a
nightmare but you should be able to
handle that Eddie knows he’s losing
money I just don’t think he knows how to
fix it I don’t have any hope that things
will get better if anything Works around
here it’s because of pure dumb
[Music]
luck there it is the keting wow looks
nice on the outside
Beautiful Jesus is that a dog outside
hello how are you good how are you is
that a model dog or is he real no she’s
real what’s her name smudge smudge my
God she’s
ugly looks like a nightclub out there
with those ropes how are we yeah hello
how are you good to see you there’s a
lot of
red wow I’m Christos Christos good to
see you what did you do here lifestyle
con down here at the front desk you
going to be advising me for my life or
you going to be dinner reservation so
you organize everything anything you
need oh now somebody likes red is that
smudged it likes red or no it’s both the
designer and the owner wow w wow enjoy
your St what floor we on we’re on the
second floor second floor please perfect
thank
you right here I like to always stop
with the car each floor has a different
model car who’s obsessed with the super
cars who is that the owner everybody so
right here this is your
room wow yes it’s so empty more like a
gar G in the guest room and how much is
this a night
$759
$759 wow that’s incredibly expensive
what’s that thing there that is actually
the jacuzzi tub in the middle of the
lounge it is in the middle of the lounge
wow when they designed the rooms they
took away all the interior walls but
without sounding stupid these are car
designers correct they are car designers
now they’re putting jacuzzi in the
middle of sweet last time I checked a
living room was for sitting in not
taking a bath how much do these things
cost the jacuzzi tub itself is about
$20,000 you don’t take Bing cars Jesus
this is crazy but who wanted all these
specially designed that is own are
that’s Eddie that’s Eddie yes this is
crazy [ __ ] the sports car inspired
Furniture looks cheap and isn’t even
functional it’s different than anything
else um different from a nice hotel room
oh I don’t know about that who in Earth
want to sit here and of watch the
television and watch the television
CL it works
though the sheets how can they all so
wrinkled when I haven’t even slept in
there why is that we do them in house
when you say we what do you mean you
don’t do laundry lifestyle means
everything your mouthwash it’s like gas
sockets all broken and smashed down
there someone’s left their dirty ones
there the plastic plants that’s
outrageous $800 oh my gosh Gordon
doesn’t like anything about the hotel
damn it anything else if I have any
lifestyle needs I’ll call thank you of
course so far I’m not impressed with a
keating’s pretentious and uncomfortable
design but maybe it can redeem itself
with the one thing every luxury hotel
should have impeccable room service I’m
starving on on the desk this is Christos
how many HR Gordon what’s a little bit
bizarre for me is that I’m ordering room
service at the front desk is it there’s
no direct line down to the kitchen there
is no direct line down to the kitchen
the communication between apartment
isn’t really there so we um take care of
everything make sure it it happens
listen I’m starving um I’ll have a
tomato soup please and then pizza and
barbecue chicken I’m fascinated to see
the chicken parmesan sliders I’ll have
one of those have as soon as I can
brilliant byebye thank you
bye hello hello how are you thank you my
pleasure well is this how it’s normally
served yes a Tigo box yes you pay $800 a
night to stay here and you got to eat
your food out of boxes and plastic
containers are we short of soup cuz it’s
not even half full that’s how they serve
it that’s how that that much yes it’s
one cup it’s like a retirement home is
that luxury you think no not at all what
would you rather
do sip that out of a cup of course jeez
we barely got half a cup um anyway I’m
going dig in if there’s anything else I
can do for you just go ahead and let us
okay darling I’m
sorry you can say that now it’s finished
thank you my
pleasure a chicken parmesan
slider that’s
Dreadful ah [ __ ] me now I know why they
got the boxes it’s a takeway puke
box Pizza unappetizing in a box
especially when you’re spending $800 a
night this place is obsessed with design
but serves room service in plastic
containers no wonder they can’t fill the
rooms that is not my idea of lock sh let
me tell you that’s
embarrassing
[Music]
wow how can this place call itself a
luxury hotel I need to get some answers
from Eddie the keying owner and
Visionary hey how are you he how are you
good to see you this place has been your
baby in many ways and I’m dying to find
out the vision the insight and to why
give us a little tour I bought the
building back in 2000 I was around 6
million did you go to hotel school no
you’ve never run a business before not a
hotel business now wow so I was actually
at the Ferrari dealer looking at cars
and stuff and it kind of hit me why not
the Ferrari of hotels I’m more concerned
what you were smoking at the time than
what you were
thinking why would you take one of the
most highs speec cars anywhere in the
world and turn it into a hotel
I don’t know where he’s coming from but
it does piss me off I designed the keing
to be the perfect hotel for me not for
him where should I start the floor it’s
all scuffed and marked when you have a
resin floor it needs to be updated I
mean everything’s just marked to hell it
feels cheap um the sheets you can’t call
yourself a luxury hotel if you don’t
have beautifully pressed sheets okay
what’s the idea behind sitting here so
when you have guests you know we can sit
down and talk and but where’s the sofa
where’s the table where’s the fun do you
know what hurt the most I got soup
served in a plastic Bowl but there’s a
chicken parmesan slider that tasted like
it was cooked 3 days ago who in the [ __ ]
would put a chicken parmesan slider
together there’s things that don’t go in
sliders and chicken Palm is one of them
that was my idea but you’re laughing as
if it’s funny and you think because you
own the place you can put that in a roll
and sell it I don’t know what he’s
talking about this place is not bad so I
think Gordon’s comments were complete
[ __ ] you’re trying to convince me
this is your idea of luxury I don’t know
what to say when was the last time you
stayed in the hotel it’s been a while
you cannot stand there and tell me that
there’s nothing wrong with this place
when you don’t even stay in
it you bought a building that was your
dream but it doesn’t feel like a dream
experience to a guest nowhere [ __ ]
near
[Music]
it I’m at the keting hotel in San Diego
and I’ve just met Eddie the owner who’s
completely oblivious to the fact that a
Supercar inspired hotel is seriously
underperforming you’re the owner and you
bought a building that was your dream
but it doesn’t feel like a dream
experience to a guest nowhere [ __ ]
near
it I desperately want to help you only
if you start identifying the problems
okay could you uh send that young lady
up to clear that dog [ __ ] out of there
please
Jesus trust me Eddie is not used to
honesty like that right now he looks
like a baby that’s just these lollipop
stolen how are you who is this guy first
thing he does he lays right into me the
room service was terrible welcome to my
world he opened the bed up and the
sheets were all like wrinkled and most
hotels have those giant iron in things
that the sheets go through it there we
don’t have that I tell Eddie the
problems that we have but it may be
sometimes you tell people something and
it goes one side to another I was in
shock maybe Gordon will get him to wake
up I don’t even know what to say that
was very
[Music]
embarrassing after my meeting with Eddie
I’m ready to see how this so-called
luxury hotel runs on a normal night hi
there how are you guys great how are you
are you a uh luxury lifestyle con no I
am actually Sandra I’m the GM of the
hotel you’re the general manager oh we
hav met how long you been here I’ve been
here for 6 years okay wow so you’re here
from the beginning mhm wow wow wow wow I
got a lot to tell you you got a lot to
tell me yeah I bet she does because the
keying seems to have more complaints
than guests our room is not very clean
there’s hair in the cheets as well we
turned down our bed and there’s what
appears to be a bunch of sand sand what
do you think they’re at it’s like a
brole you’ve been in a brole I haven’t
just what I’ve heard okay wow I can
confirm it is like a rule is
it cheese plate let me check on that
right now we’ve been waiting for 45
minutes you know if it’s not up in 10
minutes just cancel it cuz we’ll go to
dinner okay okay how can they make a
guest wait so long for something that’s
not even cooked the system for room
service here is clearly not working
taking the orders at the front desk then
passing them to the kitchen is madness
I’ve never seen anything like this
before let’s go through the kitchen
together okay weirdly the hotel’s
restaurant the MC is in a separate
building around the corner can you
believe that they’re waiting 45 minutes
for cheeseboard I can’t believe it but
I’m not surprised she looked pretty
pissed huh she did look pretty pissed
they sounded pissed the three times they
called as well wow what is it is it
cheese B yes uh where’s the [ __ ]
cheese is that it that is it how much is
that $16.99 I believe you’re kidding me
I can guarantee someone’s going to
complain about that hello how are you
Gordon how are you my name is Aaron
manager you’re the manager nice to see
you nice to meet you g um you’re the
manager of the restaurant yes sir that
Chief portion there is barely two little
slithers of cheese they waited 45
minutes forks and it’s like no one gives
a [ __ ] oh I definitely do now that
you’ve told me this is the first time
that I’ve heard of it why would they
wait 45 minutes for something that’s
already I I think the process
unfortunately is a little bit slow here
I think getting up the stairs is a
little bit of a challenge why don’t you
take the call in the kitchen oh in the
kitchen itself we can take that call
it’s definitely an option but we’ve
always what do you think that’s faster I
think as the hotel takes it it’s just as
fast as so even though the customers are
unhappy with the weight that they’ve had
to endure you don’t want to do anything
for them I didn’t know how how long the
customer is waiting until just
now wow okay manager not
me Aaron the restaurant manager isn’t
taking any responsibility if he worked
for me he’d be long gone how [ __ ]
weird how’ you rate him out of 10 can we
go into negatives Aaron is the king of
excuses as far as being able to kind of
weasle his way out of things but I’m not
in charge of firing
him how we doing over here guys no
wonder the hotel is half empty they
can’t even get the basics like room
service and laundry ride maybe Sandra
the GM can tell me what the hell is
going on here right we have a chance to
catch up abely thank you so all these
issues with the laundry where’s the
laundry done let me show you
please oh here we are so this is the
laundry room well bloody hell you have
got your work cut out these are domestic
I know they these washing machines are
designed for small families not a 35-
bedroom hotel wow no wonder they
struggle your lifestyle con us come in
here throughout their day to do laundry
and attend the front desk and take room
service ERS we all do I mean this is
crazy it is insane AB it insane I don’t
know how we do it sometimes who presses
the sheets we don’t we don’t have
equipment so you don’t press
them can I show you where we are in the
pillowcases absolutely God there
somewhere else you seem to know all
these problems and you’re the general
manager but if there’s one person who
can stop this is you if the owner well
yes I can quit I can leave to another
hotel and go where everything is much
better it is hell to on this place
you’re a general manager M yet you’re
managing nothing I spoke to the owner I
said this has to change what’s going on
Gordon is totally right with what he’s
saying but is Eddie being so involved in
everything that’s the problem I have
conversations with the owner about what
works and what doesn’t work in the
restaurant no matter how many times I
say you know what we should not have a
book as a menu Eddie comes up with
whatever he wants but no one’s taken
responsibility I pull back my duvet and
the Sheets Were
shocking $800 a night to stay in
something pretty mediocre you should be
ashamed I am ashamed I am ashamed I got
to get out of here let me get down to
the
restaurant
Jesus coming up I’ve never seen anything
so [ __ ] unappetizing things at the
keting go from bad to worse I wouldn’t
serve any of our dishes to my dog you
okay
and one of the staff reaches his
Breaking Point call 911 please quickly
911
[Music]
urgently for a so-called luxury hotel
the keting has been a major
disappointment it’s like gas the owner’s
misguided Vision you’re trying to
convince me this is your idea of luxury
it’s taking its toll on the staff it is
hell to run this place hopefully the
food in the hotel’s restaurant is better
than it was in my room oh are you
do table of one
please can you me hey good evening how
are you I’m very well and yourself very
well thank you and sorry wel to the mer
my name is David David so what did you
do I am actually the restaurant manager
here I thought I just met the restaurant
manager the little man I’m the other
restaurant
manager and the food how would you RIT
the food out of 10 six six I wouldn’t
serve any of our dishes to my dog Chef
Brian’s kind of given up so much has
been taken out of Brian’s Hands by Eddie
that I don’t think that he has the
passion in the drive to be that great
anymore starting off with chicken under
a break what does that actually mean it
means it’s drier than a
bone amazing even the manager thinks the
food’s terrible here and he’s not
embarrassed to tell me and then the
katti kababi yeah here we go with
chicken s Tomatoes mushrooms you like
that one no [ __ ] really uh I’m still
going to try it so for dessert I’ll have
to go for the chocolate pig um it’s a
10in uh dessert pizza chocolate
strawberries
bacon how can I resist that thank you
very much indeed thank you the table I’m
ringing right now just bring it as it
comes okay everything’s Under
Fire that’s for all right what do we
have here this is the brick chicken $21
$21 brick chicken yeah it looks like
someone’s just shat a
brick
[Applause]
it’s so dry yeah I mean really dry
that’s actually better than usual really
yeah chicken under a brick is where it
should have stayed because it should
have never come out of the
kitchen wow pardon my reaching okay this
is the kabat tapian chicken
okay Bland chicken’s dry way too much
Rosemary and just it’s
[ __ ]
at least I’ve saved room for dessert
what you have here is the chocolate
cig white and dark chocolate
strawberries bacon it’s like we’ve had a
crisis with a toilet paper Department
someone’s wiped their ass with my
dough I mean it’s just I’ve never seen
anything so [ __ ] unappetizing as a
dessert in all my life
absolutely bacon and chocolate pizza om
FG
you see him spin it up yeah he didn’t
like any of it not one thing [ __ ]
me is the chef off tonight no he’s in
the back he’s in the back is he cooking
or no so he’s here but he’s not cooking
H I would uh really like to meet the uh
executive
chef
Chef Brian raford Gordon Ramsey how are
you let’s go somewhere out the live show
I’m lost for words I just you know I
don’t know I didn’t know where to start
I’m why wouldn’t you cook for me why
wouldn’t you do that it’s not a question
of me not cooking for you it’s do you
want to see what we’re doing here and
improv because I want this to improve
you’ve been here for how long 5 years 5
years but you’ve been cooking for 30
years 33 years 33 years is I didn’t see
you on the line I didn’t see you taste
anything see you I didn’t even see you
inspire anybody this position is killing
me in my soul I’ve just been doing
everything that Eddie wanted we have two
large menus for the amount of business
we do if I have 120 items on the menu
and we do 50 people a night how much of
this am I able to prep on a regular
basis to have quality but you’re the
executive chef on the menu yes I am how
can you let that food go out with your
name above it um you can’t just give up
and almost you know Abandoned Ship
before it sunk I’m at the end of my RO
you’re toast I’m tired but you’re you’re
you’re an experienced
guy you
okay look at me look at me it’s stand
you
okay are you on medication yeah excuse
me can you get me some uh water please
quickly can you get me a chair
please a
chair Jesus Christ call 911 please
quickly 911 Jesus come here Jesus Christ
urgently what happened chef’s on the
floor [ __ ] I you okay call 911 Jesus
Christ Chef just fell collapsed can I
have some water please and a cold cloth
urgently just trying to stay alone
look at me look at me
Brian can you get me a chair please a
chair Jesus Christ call 911 please
quickly 911 Jes come here Jesus Christ
chef’s on the floor Jesus Christ Chef
just felt collapsed just try and stay
alert and drink some
water no job is worth wor this let me
tell
[Music]
you I was with the gentleman where were
just standed talking unfortunately he
just flaps and banged his head on the
back
here I am really pissed off at Gordon
he’s stressing everybody out everyone
seems to be at their boiling point has
he been stressed out for long I mean
this put a lot of stress on all of us
but me being here yeah but do not dare
[ __ ] go anywhere near that I put him
in that ambulance
got it let me tell you something 150
items on a [ __ ] menu size of a
[ __ ] shoe box can send that man to an
early grave let me tell
you it’s like he’s a dead man walking
yeah and what he tried to tell me in a
5-minute conversation is that you’ve
overburdened him cuz he does whatever
you want you pay salary but you’re not
behind that line you have no catering
experience you haven’t spent a day in a
kitchen I’ve never seen anything so
fragmented okay it’s like you’re a
little magpie a little spoiled [ __ ]
macpie that’s going around picking up
little bits of glitter and running back
and getting your army to expedite it for
you all that matters right now is that
that guy wakes up tomor feeling better
enough is enough for one day yeah thank
you
good for me the most important thing is
that he’s okay but that guy has the
world on his shoulders and tonight
proved
that what a day yesterday the good news
is that Brian’s out of a hospital and
they said it was dehydration and anxiety
so I’m going to shoot over to his house
keep the cameras outside and hopefully
have a chat with
him how are you sir come on in I’m so
glad to see you you know that I’m
telling how are you feeling I’m feeling
well we’ve got immense troubles at the
hotel you cannot continue driving
yourself into the ground like that Eddie
takes advantage of my good nature do you
feel well enough to come back to the
restaurant today yeah good let’s get you
back in there and trust me this time
it’s on your terms not Eddie’s
definitely good to
see the restaurant is the beating heart
of any good hotel Hotel so the keting
has no chance without Chef Brian
thankfully just a couple of hours after
I saw him Brian is back at the hotel
after going to the hospital I believe
that Gordon is totally in my corner
saying get back in there get it you you
got this
guy now it’s time to get the whole staff
together to figure out how to get this
hotel back on track thank you all for
meeting me am I happy to see you or what
how are you feeling more importantly I
am feeling very good brilliant welcome
back thank you very much
let’s get everything out on the table
cuz Life’s too short to Fester I’m here
to
help and I just want to hear it from you
guys what’s wrong with the
keying the resources as the resources I
tell Eddie all the time Eddie I can do
my job your front reception desk should
not be doing laundry let me tell you
that the big concern I have is the room
service how on Earth do we get ourselves
in that mess as a food beverage manager
yeah tell me why it’s going via the
reception it’s determined by you know
Eddie oh my God don’t give me that
you’re not the owner of the place I tell
you what I want and you guys need to
implement
it why is the menu so big because Eddie
comes up with ideas I Eddie sees things
Eddie has a lot of friends that come in
that would like to see more items on the
menu yeah if I go see something I like
from somewhere else I tell you guys to
implement it but you’re not a chef he is
and he needs his identity and he needs
his voice I do know Brian doesn’t like
to say no to
me you have a general manager you have a
head chef executive chef you have a
front desk man you shouldn’t get
involved and I give them ideas you know
cuz I have a vision here and I give them
the ideas no I take criticism
no I cannot work with you if you’re like
this we have the key players the there’s
one little problem we have and
unfortunately it’s it’s you this
point after last night’s dramatic turn
of events Look At Me Jesus Christ the
have finally found the courage to
confront Eddie the owner now there’s one
question I have to ask tell me who’s the
most important person at the keing who
is
it Eddie bran yeah the most important
person at the keying Sandra who is it I
I got to say it’s
Eddie I mean I believe it would be Eddie
Eddie SRA no
no the most important person at the
keing is the
guest and I think it’s all been
forgotten
about and it’s more about keeping you
Eddie
happy we have to focus on the
guest I’m here to put this place right
understand
that Eddie and Sandra just come with me
if Eddie won’t listen to me and he won’t
listen to his staff maybe he’ll listen
to the people who could pay the bills
Around Here Eddie up until now this
hotel has always been about you your
dream your vision now it’s about the
guest want me to meet some very
important people I’m just really worried
right now I have no idea what Gordon has
in the room hello how are you I see our
guests that have been staying at the
keying over the last 24 to 48 hours oh
no when I see all those guests there I
want to run away right now I wanted to
give you a unique opportunity to hear
some very and I mean very valuable
feedback I’ve also stayed here um and I
am frustrated but I’m here to get this
place back on the map give you a little
insights please what do you think of
this luxury
hotel madam what would you I walked into
the room and it smelled horrible there
was no rust in the jacuzzi no
water some of the features in the room
were just lower quality like the plastic
looked a little bit cheap and old so
doesn’t feel comfortable M please I just
feel like this place was designed kind
of form over a function it was just kind
of weird where is one supposed to sit
and eat breakfast in their room my
husband had to stand up this morning to
have his breakfast while I took the only
chair and sat at the desk I’m sorry our
our room service was um we ordered a
couple of the small pizzas and they
essentially looked like microwave pizzas
and then the order was wrong we called
the correct they eventually you know
brought up what we actually ordered and
then in the morning they charged us for
both wow I’m sorry anybody else there
were some really highend stuff and then
at the same time there was just simple
amenities that were skipped are you
saying there’s better at the same price
out
there yeah Eddie your baby your vision
um on the back of that feedback no I
appreciate the
feedback I have one question for you all
who would return here let’s do a show of
hands who would come back to the
keying wow not one
person Gordon’s comment about it’s not
what I want it’s what the guests want
wow I’m starting to realize that some of
the things he’s saying actually are
true I really apologize and I am looking
forward to having you guys in the future
I can tell you we’ll have a different
experience Eddie and Sandra you know I’m
not trying to embarrass you but this is
for me critical feedback and it’s said
going to get
better the feedback from the customers
was good I’m realizing there’s more
issues than I thought we had and just
being here over the past couple days I’m
seeing what they are I think we can
definitely fix them and streamline them
so the place works a lot more
efficiently and all the guests are happy
thank you I appreciate
it Eddie is starting to see how much
things have to change for this place to
succeed but for the hotel to have a
Fighting Chance of turning a profit I’ve
got to find a way to reignite Chef
Brian’s Love of Cooking let’s show the
gang what we can do yeah I don’t have
much passion here anymore I’m hoping
that that that Gordon being here will
nurse it back and right first was the
roasted beet and B salad they’ve just
been seasoned with a little touch of
salt pepper and then finished in a
little hazelnut vinegarette scallops I
like serving scallops with a nice sear
so Touch of salt pepper little bit of
vinegarette I’ve just made it sort of
citrusy good sorry I love it when you
get excited like that see that energy
coming back I absolutely love it I just
have a little taste
are you okay
Brian you’re killing me there’s two
things on the plates got the scops on
the onion P when I’m on the line with
Gordon the energy level just pops up and
now I’m you know I’m standing a little
taller and it’s exciting nice happy yeah
good so nice to see you smart you know
that Gordon kind of unlocked the chains
that I had allowed to be put on I’m with
you every step of the way but you need a
voice in here and your voice is on that
plate let it
scream I love Eddie but I have to be
able to just say this is not going to
work this is not to the benefit of the
hotel the guests the restaurant or
anything you can do it and I know you
can do it I needed this
to remember what I used to do and that
that there’s no limit to what I can do
in the
future Brian and Eddie are both making
great strides and tonight my design team
will move in and try to get this hotel
out of the pits but first there’s
something I’ve just got to try I’ve got
a 25 G bath so I might as well use
it
that does not fail and sound like a 25
Grand bath let me tell
you someone’s been ripped off right to
please it’s been a challenging week at
the keting hotel a place that was all
style and no substance but its owner
Eddie has finally turned a corner good
morning morning morning how are we good
excellent it’s time to show him and his
staff how my design team have
transformed the keting into a place
people will actually want to stay okay
good let’s be honest the keting is a
hotel with huge potential right yes but
you need to focus your attention and
energy to the guests that are staying
here yeah come with me let me show you
the keying let’s go come in
welcome wow come in wow that is great oh
my God it’s all opened
up wow there’s no more more dominant red
read carefully all those wonderful
configurations of your hands welcome to
the
keting it’s just so beautiful isn’t it
it’s just such an emotional experience
you all have a hand in helping the
guests feel welcome it’s amazing you
disappointed the red is gone no no no
it’s a brand new warm inviting entrance
to a
hotel ready to see more yeah nice nice
nice come into my
Suite oh my god wow so much nice oh wow
oh my God oh my God oh my
God oh my
God I am definitely Blown Away wow wow
oh my God welcome to what I think is a
sophisticated comfortable modern Suite
yeah let’s start off with that Jacuzzi
if guests would like to take a bath pull
the curtains they have a choice that’s
how you embody luxury the sofas you can
sit down you can watch TV 3 m away from
the screen Brian you’re going quiet on
me again jeez we thought we were sleek
and cool and now it’s beautiful it feels
welcoming come to me the bedroom please
I really like the concept of the Mover
Suite now it’s the guests you get stuck
in a perspective sometimes and you need
to take a step back and have someone you
know come in and show you and I think
that’s what Gordon is done it’s amazing
now something really important I’ve
organized a free trial period from a
local linen company use it to Advantage
that means the front desk team doesn’t
need to waste time doing laundry you got
more time to focus on the guest laundry
know and Sandra you are a GM you’re not
a laundry assistant the lifestyle ConEd
we don’t have to worry about laundry so
I am happy there’s more let’s
go right excited yes come through we
have refreshed the menu okay oh my God
breakfast pizza I’ve worked with Chef
Brian to devise a short new menu that
will play to his strengths First
Impressions visually it’s very Briant
the presentation’s amazing and the good
news is 2/3 of the menu is gone Chef
what do you think I think that this
allows me to speak to the guest and
Aaron I want you as the food and
beverage manager to take responsibility
of room service own it and no plastic
containers I I think now we have the
proper execution the proper
understanding of the menu with limited
smaller items we definitely can execute
it a lot quicker and now I feel a lot
more comfortable and that for me is
great news because it means the front
desk is no longer looking after room
service or do laundry they can
concentrate on looking after the guests
yes there’s one more change we need to
do
you’ve been wearing a red chef jacket
for far too long you deserve a white one
let me tell you put that on thank you
enjoy it I certainly will I’m feeling
great I’m no longer Eddie’s Chef in the
red jacket I am the chef of the Merc
beastro in white it’s not Eddie’s
favorite color but it is a proper chef
jacket you perform like one you deserve
it make it yours thank you Gordon well
done
this is the kind of energy you want to
see every day so you know what as long
as they’re doing their jobs I have no
problem with them saying no to me
anymore big night tonight it’s going to
be a packed restaurant you’ve got to
remember you are all team keting I know
you can do it oh absolutely
absolutely guests are arriving for the
relaunch of the keing hotel how are you
and the first impressions are very
positive this is really nice you like it
yeah oh this is beautiful at long last
the front desk can focus on welcoming
guests how are you welcome I’m Cindy
pleasure to meet you and the hotel’s new
white Lobby is a great Improvement at
this all red and before it looked like a
bus station now it looks like a hotel it
looks much more inviting at the
restaurant Aaron is finally stepping up
follow her right and taking a new
Hands-On approach to room service go go
come on Qui and not a plastic container
in
[Music]
sight Mr Hanks right excellent we got
room service over here for you the
simplified menu has brought Brian back
to life I want the most gorgeous plates
in the world coming up in this window
that’s good news for the diners so
beautiful it’s very tender it’s like I
don’t even need this nice this is a
joint where you don’t need ketchup cuz
it’s perfectly seasoned and for the
future of Eddie and the keting hotel
keep it going that’s amazing my gosh
look how T it’s
perfect if I had one thing to say to
Gordon right now is just just
thanks all right ladies and gentlemen
it’s our last ticket out I’ve been
really lost here and you’ve woken me up
great job new day new day and reminded
me of who I
am this place was all about Eddie’s
dream of what a hotel should be like but
he forgot the most important person the
guest
I’m just hoping that Eddie can trust his
staff and let them work as a team
because this is a place I’d love to come
back
to okay right Sandra you are a great
general manager don’t stop being one
okay Gordon thank you thank you so much
thank you so much I’m proud to be the
general manager of the Kon Hotel give me
a hug come
on all well done seriously you can do
the food and breage you can handle the
room service easily and my God I mean
you bounce back from the dead let me
tell you literally literally literally
make it yours oh it hold on and do not
change that jacket okay why it suits you
you know that and let your team run your
business okay I think this experience
with Gordon was life-changing for
everyone here what you did to get the
team back together I mean I’m telling
you no one could have done but this
place is on the road and good luck I
can’t wait to come back it’s one of of
those experiences you’ll never
forget good job guys sometimes you have
to trust no no no no no tonight on Hotel
Hell I’m in Long View Washington trying
to save one of the Pacific Northwest
precious gems which has been shamefully
neglected oh my gosh the wealthy Hotel
owner has a drinking problem that is
spiring out of control want to see a
hotel owner jailed Philip was arrested
for
DUI 50 devoted staff are desperate to
save their jobs we care about this place
and we care about you but a lot of us
feel like you don’t give a damn about us
you’re calling your staff liar I call
them [ __ ] Liars can I get this hotel
back on the wagon before it’s too
[Music]
[Music]
late
[Music]
Long View Washington voted one of
America’s prettiest towns is home to
Pacific Northwest Jewel the Monte cell
Hotel built in 1923 this historic
building is currently celebrating its
90th anniversary but unlike cheese and
good wine some things do not get better
with
age oh my God
I’m Philip loving fos and I’m the owner
of the mon solo Hotel I’ve wanted to own
the hotel since I was 8 years old my
mother worked here when I was very young
and I remember all the cocktail
waitresses and how beautiful they were
and wanted to be a part of it some might
say the story of how Philip loving fost
obtain the hotel is almost too good to
be true others might call it a fairy
tale Philip was a bartender here he fell
in love with the owner Annabelle Jewel I
was in my early 30s when Annabelle and I
first started going together and she was
in her
mid-60s they were married and when
Annabelle passed away all of her assets
were given to Phillip he inherited the
monell hotel all
pretty with his inheritance Philip has
been living the good life with his
girlfriend and general manager Ginger
who’s also 30 years a senior TJ but
despite the owner’s fabulous wealth the
staff are underpaid I still make minimum
wage and I’ve been here 12 years
yay we’re getting in the
dark Philip flaunts his wealth in front
of us don’t flaunt it in our face when
we’re all wondering do we put gas in the
car or do we buy groceries this is
[ __ ] unreal he’s probably got
$150,000 worth of diamonds on his right
arm 10 karat diamond ring on his left
finger he walked through the kitchen one
day and and somebody broke a glass and
he said oh do I lose a stone I mean
really how [ __ ] arrogant I want to
say [ __ ] you
while Philip and ginger have been
enjoying their wealth the hotel has been
terribly neglected cigarette Burns go
seriously that is so gross I’ll go all
the way down the hall around the corner
inside the beautiful Historic monacell
Hotel there are only four Suites and
then there are countless rooms stuffed
with Philip and Ginger’s crap instead of
guests with only four guest bedrooms
available in the main Hotel most guests
unwittingly given rooms in the so-called
North Wing which is a character less
1960s shoe box Motel Next Door I was
hoping to stay in the hotel feel like
stand here now and having been ignored
for years the hotel is not generating
any new business with a rapidly
dwindling client base where’s Mary she’s
not here with us this once glamorous
hotel has major problems but Philip’s
problem may be the biggest it is no big
secret that Phillip
drinks Philip will come in here drunk
good good job good job in front of all
the staff and it’s just an embarrassing
mess I think that Philip could die he
doesn’t stop
drinking it scares me the day before I
arrived in Long View things reached
crisis point I was pulled over and they
charged me with a
DUI I was uh placed under arrest they
booked me in the kellet county jail and
yesterday morning I was released it’s un
fortunate situation thank you you guys
have a good night you too this hotel its
staff and the community deserve better
Phil talk about closing it if Gordon
isn’t able to save this place for us um
50 people will be out of jobs and Phil
will be on his yacht in Seattle drunk
hey NASA this place is a gem that needs
to be preserved it’s the heart of Long
View this town needs the
monello
[Music]
gorgeous that place is massive look at
all those rooms for guests finally
somewhere nice to stay I feel sorry for
the crappy Motel Next Door I’m amazed
that place is still open right next to a
big hotel like that my
[Music]
god wow look at those beautiful cars
must be a car show on oh no somebody
having a laugh Hotel
Hell L’s nine who the [ __ ] can’t spell
part-time housekeeper I can’t do
anything worse to advertise on the
outside of your
hotel morning good morning and First’s
name is Vanessa Vanessa nice to see you
Gordon I see you’re having a classic car
show today no those all belong to our
owner philli no stop they do they belong
to the owner yes they do what’s with the
plate there like Hotel Hell on one of
the plates yes he did that for me I’m
not sure if he did it for you or for him
wow
uh Jeff dagy employer of the month 2010
you know it’s 2013 I do yes are the
staff that bad there hasn’t been a more
recent employee of the month last I
heard actually he was in jail holy crap
we have so many great employees it’s
ridiculous that we’re not recognized
more than we are here’s your card and
here is your room code you’re in room
220 will we show me the way or oh sure
if you’d like shall we please do you
follow me I’ve got that we’re going
outside yes okay just across here so you
have to go out to get back up again
yes and 220 right
here um but this is not the Hotel this
is our northwing motel and why in the
font would I want to stay in there all
we have available to rent in the hotel
are four
Suites I’d rather stay in there next
door okay then in this dump I’m sorry
people want to stay in the hotel they
don’t want to stay in the Cracker Box
driving up here I didn’t expect to be
put in a motel no I understand and I’m I
am
sorry all right it’s just right over
here thank you you’re welcome GL toy how
That sofa’s Hideous who would use a
[ __ ] Brown sofa like that oh my God
it gets worse in here this bed is this
auntie uh no the rooms are furnished
completely with stuff from Philip and
Ginger’s home oh dear there a mattress
from their house yes you bring a
mattress from your house into your hotel
I wouldn’t they charge $250 a night for
that mat I don’t even know what to say
about it when they get new stuff they
bring old stuff here there’s some
storage rooms that are full of old
furniture where the storage places
where jeez it’s like a sweep just full
of creb it’s like a dumping ground
there’s more too wow you are kidding me
I’m not oh my God look at this I wish I
was kidding youan it’s like a hoarder
it’s just junk everywhere I don’t
understand a hotel owner that would dump
half their [ __ ] hotel rooms and not
Brent them out Gordon was pretty
appalled at the state of the storage
rooms how much crap there was in there
just a big [ __ ] waste I appreciate it
you’re very welome thank you wow this
place is so disappointing the biggest
highlight so far is the drive up the
minute you step inside it’s just bizarre
I can’t wait to meet the owner and find
out what the hell is going on in his
head I’ve just arrived at the Monte
Cella Hotel in Long View Washington and
I’m shocked to discover that there are
only four rooms for guests in this Grand
Place While others are been used for
storage oh my God it’s like a hoarder
it’s just junk everywhere I’ve got to
meet the owner and the general manager
and figure out what else is wrong with
this place Hello nice to see you very
nice to see you welcome to the Monella
Hotel thank you what a gorgeous place
from the outside thank you how are you
good so you’re Ginger yes this is my
significant other
hello there you go is that true that’s
true wow look at that bling have a quick
look it looks like a super bow
ring too heavy for me um I thought there
was a car Fair here so someone told me
they’re yours they’re M amazing let’s go
to the
lounge did you always want to own a
hotel ever since I was a little kid I
wanted to own this hotel ser and what’s
the building worth now think probably 3
and 5 million it’s extraordinary I
inherited it all the estate yes and if
you don’t mind me asking what was that
the tune of 10 million wow is the hotel
making money or losing money it’s losing
money I’ve been carrying it how much you
losing 30 to 35,000 a month losing this
last 400 Grand a year yeah that’s insane
there’s lots of sleepless nights for me
how are we losing so much money we
didn’t taken advantage of I know that
who’s taking advantage the kitchen staff
for sure they wait and leave the clock
to think you’re going to get paid for
hours that you’re not working they can’t
do that to you I I think Gordon’s going
to have difficulties with my employees I
don’t see them as team players at all if
this place was taken away what would it
mean to you devastating it would be
equivalent to a death jeez I started
here in 1973 this has been a huge part
of my life wow well let’s give me an
Insight let me tell you um Ginger nice
to see you D very nice likewise thank
Youk thank you excent welcome again
thank you so much it’s terrible to hear
that Philip and ginger are been taken
advantage of by their staff when they
clearly care so much I really hope I can
help them sort their employees out oh
hello good evening how are you I’m fine
I’m Debbie Debbie Gord nice to see you I
have a table for you right over here now
how long have you been here I have been
here 12 years wow seriously 12 years yes
um right what would you recommend I
recommend our crab and arti choke dip
okay let’s go for one of those all right
Phillips triple Tower yes what’s that
it’s a three- tier Tower of three
different appetizers and is his name big
enough on the menu there obviously
suffering from small man’s syndrome
let’s go for that and then the button at
ravoli let’s try that all right thanks
de nice to see
you so the appetizers first please okay
I’m feeling really nervous about cooking
for Gordon they’re all [ __ ] froze
together most of the food is prepackaged
or can and Frozen because Ginger and
Philip are running this place like real
misers they uh Pinch A Penny on every
corner this is our crab and artichoke
dip it’s served with deep fried pita
bread and um is it fresh crab or canned
frozen chilian crab frozen chili and
crab
correct Jesus Christ [ __ ] snot
dip I mean it’s like a dish ready for
one of Phillip’s girlfriends no teeth oh
God it’s got the sour taste to it I
don’t know what it is no Jesus than
you’re
welcome he felt it tasted sour it always
got that taste to me I don’t like
it you are kidding
me this is the tower this is the tower
this is the tower oh my God holy Ma so
yeah no but it’s like something you
should have in your [ __ ] Garden not
in your restaurant are they shrimp are
they fresh or are they frozen they’re
frozen they’re frozen
[Music]
damn [ __ ]
disgusting and what’s in here they’re
teriyaki beef
tips Jesus that sauce is hideous and
that’s just
tough beef tips it’s like beef chew and
that middle one’s another portion of
snot dip I’ll skip that well
unfortunately for the chef he doesn’t
get to dictate his own menu what the
chef doesn’t like his own menu he does
not let’s move on shall we my God
careful so Philip’s dictating the menu I
suppose if his staff can’t be trusted to
clock in and out they can’t be trusted
to choose the
food feedback on that um the meat is too
tough the sauce tastes weird he can tell
it’s not
homemade is this ramsy uhhuh and it is
the me is too tough I was getting a full
picture and that’s just what I
wanted right feel very good about it I
am very disappointed with Dan’s food was
horrible I just hope that Gordon sees
the problems with the staff
ravioli I’m dreading bringing this dish
out to him right now the butternut
ravioli thank you who made the raviolis
I don’t know the name of the
manufacturer manufacturer correct so the
ravor aren’t even made either they are
not made here oh Jesus they’re
packaged
that’s Dreadful like a m full of sugar
every
time oh dear thank you D wow frozen crab
frozen shrimp prepackaged ravioli it’s
more like eating a badly run old folks
home than a decent restaurants obviously
from a package we all knew that one was
coming I think there’s a better way that
the our kitchen can function than it’s
functioning right now I see this blatant
neglect
um tell me about Phillip’s management
style well when he’s sober I get along
with him just
fine when he’s drinking I avoid him at
all costs does he drink a lot on S he
does on a scale of 1 to 10 how bad ises
he drinking now at 10 at 10 this week he
was
arrested for what
DUI you are [ __ ] kidding me I’m not
kidding oh my God I want to see the
hotel owner jailed
jailed he was kept overnight in jail
bloody hell why would he not tell me
that when it just happened hours ago
Philip’s in denial he doesn’t take
responsibility for his drinking problem
and I felt Gordon needed to know [ __ ]
the truth is starting to come
out um why don’t you ask the chef to
come out of the dining room I’d like to
meet him and bring philli and ginger as
well thank you
he would like to see you all in the
dining
room I’m I’m lost of words Chef that was
Dreadful I don’t think anything was
fresh it takes extra time to do things
homemade uh yeah naturally we’re on a
time restraint what ask how many hours
they get in a week or whatever and they
got to scrape for my my prep cook gets
20 hours a week that’s not enough time
to make fresh food is that why all the
food’s Frozen I mean I get cut carrots
or cut celery in the bag I get the
boiled eggs in a bag done peeled you buy
in boiled eggs
yes I played the safe card and purchased
most of it prepared you played the safe
card we can’t even boil a [ __ ] egg in
here Phillip if you care about quality
you need to pay people to prep fresh
food not buy it in there were times uh
through January February where I’d have
12 16 hours a week a week yeah how’ you
survive 3 hours a
day not very well but do have a family
yes I do Dan seven kids this is insane
you can’t run this hotel like a miser if
I sold [ __ ] three of those cars and
put it into the kitchen budget to
function for the next 12 months the
chefs can do their job and speaking of
cars why don’t you tell me about
this
[Music]
I’m at the monteel hotel in Long View
Washington oh my God the monteo hotel
owner jailed jailed and I’ve just
discovered that the hotel owner has a
drinking problem so bad that just one
day before I arrived he was arrested for
drunk driving can I have a word with the
owner please
yes what is going
on truthfully I don’t know
have you had a drink today
no yes you
have your
staff tell me that you have a drinking
problem
no and yet you’ve just been busted for
DUI Ginger does your boyfriend have a
drinking problem he does like his
Libations I’m pissed off that you
couldn’t even say hey Gordon can I have
a word Gordon I fully intended on having
a conversation flashed all over the
newspaper I’m aware of that who owns
this place me so when are you going to
step up I’m here Gordon I’m engaged if
you can’t be honest with
yourself you’re
[Music]
[ __ ] the facts are starting to become
clear the problem here isn’t the staff
it’s the owner you have um room service
we do not no room service in a hotel
this size that’s not the only unpleasant
surprise gu check in and just like me
they think they’re going to get a room
in a historic gem but instead they’re
placed in the motel disgusting it’s
disgusting I don’t think I could shower
in this wonder if we can ask for a
different room this is
awful and fedini Alfredo’s ready and
during dinner service most of the guests
are over the age of 170 there clearly
hasn’t been any Buzz about this place in
decades yes sir there not prime R should
be a little moist out shouldn’t it well
I can go I can go and check and see if
there’s another inut back there D do we
have another in cut a moist one please
be juicy it is okay it’s FL we do this
no why all of a sudden is he
involved cuz I’m here sorry strawberry
deiri I can’t believe Phillip is put on
a show for me well if you want to know
the truth about a drinker ask the
bartender Grant what is going on tonight
it’s like a c of ARs here you’re welcome
does Phil nor night no no what does
Philip normally do at the hotel he does
drink quite a bit well and on average a
day how many drinks would you make a day
during the day sometimes 4 or 5 and then
it jumps into the evening it could come
up to uh 78 Jesus I had him cut off of a
new one oh wow wow no wonder things are
on the slide with Philip drinking that
much I’ve got to get him to tell me the
truth this monstrous hotel has been
running rudderless there’s no one at the
helm and you’re pretending all a sudden
I’m busy I’m exper lifting because I’m
here I I I just no it’s not because
you’re here we don’t normally do this
stuff this is what I normally do you’re
calling your staff Liars I would say so
if they say that I’m not out here
helping them every time I walk in this
building I would call them [ __ ]
Liars come on be [ __ ] honest with me
do you think I can just wave a [ __ ]
magic wand when the place is running to
the ground
[Music]
with dinner service over you say I’m
going to get Phillip and his staff
together so I can finally get to the
truth is that normal what I witnessed
tonight is Philip always here no does
Philip always expedite the [ __ ] hot
plate no no we need somebody to expedite
we’re understaffed and if we get busy
then we can’t give good service and
those people will not come back a person
can’t shortcut like that look to this
place the business has been strangled
it’s been strangled by the owner why are
we pretending I’m doing a good job of
pretending then this is what I do every
time that you come in here this is what
you do I do not run food down to your
bar for the last couple nights let’s
talk about the elephant in the room
shall
we when Philip’s drinking he behaves one
or two different ways either he’s jovial
and likes to giggle and have a good time
or if finances are in a rears we hear
about how much everything cost you and
you were going to close the doors it’s
stressful it it’s not easy to come to
work with someone threatening us all the
time that the doors are going to be
closed please don’t look at me like that
Philip because you do do this to us
that’s [ __ ] you need toar the trth
you have told us over and over and over
again that you’re just going to sh may I
may have said that twice twice to come
in here regularly and say I’m going to
close the doors if we keep lying about
[ __ ] and we keep covering up [ __ ] and
whatever then he ain’t going to [ __ ]
help us and here we go like this like
we’ve been going for seven [ __ ] years
he’s he’s been known to walk behind the
bar and fix himself drinks after the STA
Cuts them off pH
yes is that
true that I don’t know
about that I don’t know about I’ve gone
behind the bar and made my own drink yes
so you’re blacked out you’re that inated
that you’ve got no [ __ ] idea that
you’re that far gone if he goes behind
the bar take the drink away from him he
cannot why is he in there in the first
place why is he even in that bar in the
first place why to do that to me it’s
hypocritical you put out memos saying
that we can’t drink in the bar it’s
hypocritical Phillip and we care about
this place and we care about you but a
lot of us feel like you don’t give a
damn about us why are you coming in here
to put your your employees in a bad
uncomfortable situation if it was up to
me I’d say Philip you can’t drink in
here because if something happens to you
take out a family of four they’re coming
after me and my family and I don’t have
any money to to afford a lawyer keep me
out of jail for the rest of my
life I’m at the Montella Hotel in Long
View Washington where the staff are
confronting the owner about his drinking
problem if it was up to me I’d say
Philip you can’t drink in here because
if something happens to you take out a
family of four they’re coming after me
and my my family and I don’t have any
money to to afford a lawyer to keep me
out of jail for the rest of my
life they are telling you the truth cuz
they freaking care unfortunately you’re
not telling the truth and that’s why
this business is struggling this ship is
on a collision
course can I show you something I think
you should all see come with
[Music]
me I think everybody’s forgotten what is
like for guests to stay in this hotel D
April how much is this room $250 a night
Friday and Saturday is $180 the rest of
the week let me show you what $250 gets
you at the Monte cell turn the lights
out you see that this black light shows
up bodily
fluids that’s exactly what you’re see
dis I wouldn’t want to lay on that bed
where these mattresses come from philli
the house in Arizona your house yes wow
those two holes there that’s cigarette
holes uh oh
Burns watch out every don’t touch there
oh she I was totally grossed out when I
seen that bed it was sicking
$250 to sleep in Phil oh my God Philip
Seaman right there is everywhere does
that make anybody else feel sick yeah
cuz right now I am [ __ ] disgusted by
this foul polluted
bed I felt dirty I’m a clean person it’s
just disgusting I don’t know why you’re
running a hotel you’re just ripping
people off we don’t care for the
customers and you don’t care for your
staff who do you care
for I care about my staff the first
thing you said to me when I arrived here
philli what’s the problem staff they
bleeding the clock huh no
way that’s what you told me I’ve got
half it Wroten down at home where I put
at least 100 hours free in here we will
come in in an hour 2 hours early not
punch in and then we will work late to
get what we need to get done you have an
estate to the tune of 10 [ __ ] million
do and a chef that puts 100 hours in for
nothing or is he lying he’s not lying
he’s here all the time I’m surprised you
guys are here I’m the only earner from
my family and I make 500 bucks every two
weeks this is [ __ ]
crazy and you rock up here with a plate
with Hotel help what the [ __ ] is going
on these guys are your bread and butter
your [ __ ] backbone but they’re
terrified to tell you the truth you
can’t keep on cutting corners and
humilating them because they’re the
problem the fact that it’s not busy look
within it starts from the [ __ ] top
amen yeah could you just excuse me and
leave me here on my own with Philip
thank
you
now can you [ __ ] your man up I don’t
have all the answers Gordon I’m trying
give me one [ __ ] answer give me
something you’re abusing your
staff what kind of message does it send
to them when you fill the car par with
classic cars and they’re [ __ ]
struggling J think it’s fair do I think
it’s fair no no do they deserve
better of course why are you doing it I
don’t have an answer for that I don’t
know why I’m doing
that go for me leave me alone get the
[ __ ] out of
[Music]
there man that was rough sleeping in a
tub is bloody uncomfortable but it
certainly beats sleeping on that filthy
mattress oh w
the staff have been as honest as they
can be but they’re all afraid of losing
their jobs both you come with me please
it’s time Philip and ginger heard from
the people who aren’t afraid to tell
them the truth hey good morning
everybody
morning thank you so much for
coming your guess I’m going to give you
some honest feedback that room was dirty
it looked like an animal was killed and
drug out the room I me this stain goes
down the hall
there’s no thought to the guest
experience at all wow you feel like you
threw your money down the drain was so
disappointed to know that I couldn’t
stay in a piece of history and got sent
over to a motel I was shocked at the
decor that I saw it was just hideous it
was brutal to hear that many guests
complain about a one night experience in
the hotel it actually scares you away
when you see the Marquee that says th’s
a lat night and hiring part-time
housekeeper you don’t want to advertise
that you’re short on housekeeping whose
stupid idea was it to advertise for a
part-time housekeeper I guess it’s my
idea I’ll take the responsibility that
thank
you can I ask you one question would you
come back and stay here please raise
your hands no never
never I appreciate your honesty thank
thanks you heard what the guest had to
say I did do me a favor spend a couple
of minutes here here looking at what
you’ve inherited and ask yourself do you
really want it enough do you really care
enough yes I do care I don’t think you
[Music]
do owner Philip and general manager
Ginger have just found out what the
guests really think about the montiell
hotel would you come back and stay here
no
never I think Ginger has finally
realized how much Philip’s drinking is
hurting the h
tell and now she’s asked to speak to me
alone it’s been hard because it’s deep
well his alcoholism is very deep I can
say it’s been out and I’ve reached out
to my children and they’ve all talked to
him but it hasn’t done any good and it’s
getting worse the stress on my end has
been worse he at is he driving is he
going to kill somebody is he going to
kill
himself I just wish he’ told me the
truth truth that’s all I am a private
person and this has been very hard and
it’s hard to see someone destroy
themselves I don’t even think he
realizes how bad it is it’s been a very
heavy burden on
me he’s very old it’s a terrible
disease he’s an old man and you’re
suffering the
[Music]
consequences he needs help and that’s
the truth I’m going to persuade him to
get treatment God would you do that for
me I will do that I want this place to
work okay thank you come here and I’m
[Music]
sorry I’m going to need the staff’s help
to get through to Phillip come through
guys maybe together we can break through
his
denial I’m going to get Phillip in now
and I need you to get behind agreeing
that he needs help that it’s hard but
you’re part of this change and you stand
up for what you feel is right the staff
needs him to show us that he’s willing
to make a change I think he needs to
become honest with
himself this hotel is at breaking
point and you need
help is there anyone else in this room
that thinks that Philip needs help with
his addiction please raise their
hand they all here because each and
every one of them care not just about
the hotel but about you Ginger you know
how bad the drinking problem is yes I do
I pour out bottles I empty them out down
the sink because I love him and I hate
to see him destroy himself and that’s
what it’s been like it’s been very
hard if you could see it through our
eyes it’s like night and day during the
day you’re just you’re amazing Phillip
you talk to us with so much respect and
stuff like that and as soon as you start
drinking you can see that huge
difference come over you it’s like the
black cloud We Really Care About You
Phillip I mean we’re afraid for you
because your Rock Bottom isn’t going to
be like most because you have the money
to P your way out you have the money to
do what you do your Rock Bottom is going
to be very serious it’s either going to
kill you or kill somebody else I don’t
want to see you die and I don’t want to
see you in trouble and hurt somebody
you’re very important you’re worth
getting clean you’re so worth it okay
Phillip will you get
help you cannot keep on hiding this I
don’t know what you want me to say
Gordon what about what you want to say
I’m not saying
anything we’re
done if the entire staff can’t get
through to Phillip maybe speaking to him
alone will help change his mind he’s got
to get help otherwise this place doesn’t
stand a
chance why are you going to snap inside
and say
[ __ ] I’m hitting rock bottom I’ve been
in this position for the past several
years I’m sorry to hear that don’t get
upset huh don’t get
upset it’s all part of it so what you
want to do
[Music]
pH are you ready to get
help
please I promise you I’m definitely
going for my family for my staff I’m
going to into treatment appreciate that
come here it’s time some things in life
are more important than business and I’m
glad Philip has realized he has to put
his health first and sort out his
problems coming up welcome to the new
and improved montiell
[Music]
Hotel changes in the air at the Montell
Hotel so overnight my design team gave
the hotel the makeover it truly
deserves good morning morning welcome to
the new and improved montiell
Hotel before we go inside I want you to
notice
something that Dreadful Motel
sign has
disappeared when people want to make it
booking you can offer them a choice of
the modern Annex or the Historic Hotel
and that will be a lot easier because
I’ve opened up up four new Suites for
guests doubling the number of rooms in
this Historic Hotel oh
yes let’s go guys let’s do it have
butterflies I am so excited to walk in
that hotel keep I’m jumping ladies boy
welcome to your new suite isn’t it
beautiful wow I love it oh my
God this is a beautiful room it should
be used for guests not
storage never in my wildest dreams did I
think
our storage unit could end up looking
like this are you ready to see the
bedroom that’s so cool I don’t I don’t
even have words G is all that secondhand
furniture replaced by a comfortable bed
with luxurious Linens now we have
something to be proud of I mean the
place is absolutely
gorgeous stunning new furniture
beautiful Linens and beds for all your
suets very classy his mindblowing what
Gordon has done is just phenomenal what
do you think I think that this is a room
that I can be proud to send my guests to
Oh My Goodness Me wonderful of course
they’re never going to want to leave no
no I’d like to show you my room
oh oh my God this is amazing for me the
stunning interior matches the Majestic
exterior now you look on the outside you
think this is exactly the kind of fill
you want inside have a quick look at the
bedroom chandelier this one you going to
love oh
boy I’m the bed as you know was mattress
full of stains now look that beautiful
bed that’s what you call a proper
king-sized bed oh wow it was our best
room before and now it’s the best room
in town it’s beautiful come through guys
the potential here is phenomenal it’s
the heart of the town again and
something to be proud
of oh excuse me welcome the Monte cell
stunning new room
service wow how can a hotel of this
standard not have a small Dynamic room
service menu increases the turnover my
never check but more importantly guest
stay actually longer if they know the
food’s that good in the room as
well now get yourselves a plate and
start tasting oh wow this is so good
those are grotten potatoes I know
there’s nothing like fresh salmon that
food was amazing I can’t recall the last
time I tasted food so fresh I think it’s
going to be a real bonus enjoy the rest
of the food we got a big big night ahead
of us it’s a really nice menu I think
it’s going to bring the revenue
higher this is exactly exactly what we
needed this is Sensational mhm
Beyond it’s not just room service I
reinvented the menu for the restaurant 2
using the best local ingredients I’m
confident the combination of great food
and great rooms will encourage a whole
new generation to come here that’s
getting medium in there it needs about
another minute or two then we’ll pump
that one out okay the difference between
the Frozen and the food we’re getting
now night and day there it’s it’s
describable for The Taste the
presentation it’s awesome keep cooking
with fresh ingredients I will okay and
remember this the day AEG kitchen can’t
be bothered to boil a [ __ ] egg yeah
get out of there okay you’re better than
that yes sir good job thank you well
done thank you are you checking in yes
oh can I get your name uh sell a you’re
staying one of our new sweets I can’t
wait for people to see these rooms oh
wow and I’m ecstatic I’m going to have
to send so many less guests out to the
motel this is what I had hoped
for although the guests are delighted
with the changes it looks like Chef Dan
has a problem quick word what’s wrong Oh
no you’re
[Music]
leaving the montiel’s relaunch is going
brilliantly nice to see you Gordon you
okay but Chef Dan has just pulled me
aside no let’s go there take a seat
what’s the 9 years clean this over well
that’s phenomenal well done so I would
love to be a sponsor Philip sponsor if
he would have me be a sponsor once he
gets out he’s going to need somebody by
his side that’s an amazing
commitment it’s a real big
responsibility to be a Phil sponsor but
it’s one I’m I’m willing to take on get
our owner on the right track yeah good
job thank
you it’s going to be a challenging
Journey for Phillip but with all the
support he has from Ginger and his staff
I’m hoping he’ll be able to stay away
from alcohol so mhm when you get out of
treatment you’re going to need a sponsor
somebody take your meetings so 9 years
clean this over if you want I
offer thank you D all right I appreciate
that sound good it does now with new
life breathe into the monteel it’s time
for me to go both of you take care of
yourselves okay good luck thank you sir
ter say good luck oh dear next time I
see you give me a change man oh yes I
will one more thing before I go
what makes this place very special it’s
not just it’s a historic building in its
90th year for me it’s the staff so just
so you don’t forget it here we are a new
plaque wonderful and the employers of
the month this month are theti stuff and
you need to do more than just recognize
how good they are you need to pay them
properly y Ramsey did a wonderful job
the hotel is flowing in the right
direction cuz I do have a good crew it
turn the ship back around and make it
Thrive and I’m going to seek help for my
drinking thank you
Gordon wow what a
place I really hope Philip keeps his
promises time will
tell since my visit to the montiell
hotel bookings have gone up this is
really
nice yeah and with all the new Revenue
coming in the staff are working with a
new sense of enthusiasm because Philip
is finally paying them properly for all
the hours they’ve put in Gordon I want
to thank you for what you did saved 50
people’s jobs and their livelihoods and
their
families and Philip is booked into a
treatment program which starts next week
all I can say is for Gordon is God bless
you and thank
you