It’s About More Than Just the Food
It takes more than good food to make a restaurant successful.
Sure, having high-quality, delicious food is important, but your restaurant still needs soul if you want people to keep coming back. Yes, soul.
A great restaurant needs to be a good experience for the guest, from the customer service to the entire atmosphere of the restaurant. Let’s face it: a restaurant without soul may as well be another cookie-cutter chain, and no one needs another one of those.
Trust me, if your guests can see and feel how much you care about your business, they’ll care about it, too.
– Chef Mike
#soul #businessadvice #restaurants #businessmindset
32 Comments
I am the wife of a successful restaurant owner his workers r well taken care of and healthy. The restaurant is super clean. The bathrooms r super clean. The workers r happy the atmosphere is fun.
Mike 👍
Can you send one of the sandwiches to Phoenix ASAP!
It's the mom and pop palces that feel this way!
So again I'm a college chef. My boss is coming to visit you. We are in a small unit where we need to keep everything tip top. I did overtime at another unit. The glass on the line had dust, and old crud stuck on it. Full sheet trays used to cover unused wells. I wiped (scrubbed really) down the glass, wiped the counter, grabbed the proper lids for the unused stations, cleared the crap off the back counter. Next day I told my boss, and she just rolled her eyes. We don't play that.
100%
The atmosphere is so important. Almost as important as the food.
Everything counts
Les postillons.sur les commandes ❤
That's what in marketing we called "sell the experience" but usually is from another perspective, a non genuine perspective, but man, yours is truly a genuine experience, like it should be.
This is 100% correct. I have proof. When I used to work in a corporate restaurant, most of the time the place did okay, but not great. Until this one manager who put in the effort. He spoke to the customers, cared about the staff, worked as hard as everyone else did, and we all loved him. He was the guy who got new customers coming in the door all the time, and when corporate started talking about their corporate bs and cutting hours, he pushed back and they left him alone because he got results his way. When he left a year later, he got replaced by someone that was 100% by the corporate book. The staff hours got cut massively and we were all miserable. Not long after, the restaurant's sales plummeted into oblivion. The corporate playbook of pay less and demand more isn't sustainable. If you don't care about your staff, it always bleeds over into the customer care.
My wife and I live in the Flint area. I found your channel and man we need to make the drive and check out your food. It looks phenomenal. God bless
👍
The owners and managers just don't seem to get it. The quality continues to go down and they don't seem to care ☹️☹️☹️☹️☹️
If the person that owns the store dont eat the food themselves, then dont go.
"Food…water…ATMOSPHERE!"
I go to Detroit 75 because I love chef Mike because he’s how an owner and boss should be. And it helps that the food is phenomenal
93 to infinity
I agree as I’ve already said tonight my experience was really bad at this place on the east side of Cincinnati. The owner didn’t even wanna come out and talk to me and my attempt was not to criticize but to help him understand what really would help his restaurant. When the owner doesn’t show up, it shows there’s a lack of care. I hope he fixes it because we like going to this place lost on the east side of Cincinnati.
That was my food and it was cold.
❤❤❤
Happy staff makes it
If the bathroom is dirty then most likely the kitchen is too
Nobody cares if there's a garden outside. This guy says a bunch of words without really saying anything. Just wants to yap for the sake of yapping so he can make reels for marketing.
"Your restaurant is not losing customers because of the food, assuming the food is phenomenal".
Yeah, no shit sherlock.
93 til infinity by souls of mischief in the background for those who wanna listen to a banger
How long does it take you to do these short videos? One and done, or multiple takes?
My man, having spent 15 years in the industry, this sentiment is often overlooked. When you walk into a restaurant that feels like it’s cared for and prided over, that love is palpable and infectious. The environment and experience sticks with you, especially in this increasingly capitalist world that tends to prioritize the bottom line over the guest/customer experience.
True! 💛
Your knowledge goes to my soul.
I have witnessed the MT ANGEL
OKTOBERFEST.
get progressively worse, year after year.
Sometimes success leads to failure.
I used to go, but it has lost the factors that made it worth going.
TCBY had a lot to do with it.
If you know, you know.
The event is no longer worth going to.
😢 Think long and hard before hiring rent a cops for your next event.
Coneys islands no soul